Business Delivery with

GrabExpress has got you covered:

Solving Everyday Problems

DELIVER INSTANTLY, OR WITHIN 4 HOURS

Pick between instant delivery or 4-hour delivery*
to deliver your packages.
is in these cities:
● Klang Valley
● Penang
● Johor Bahru DELIVER MORE THAN JUST PARCELS
● Malacca Send parcels, food, supply replenishment or
● Ipoh documents, by car or bike, catered to your needs.
● Kota Kinabalu
● Kuching
and 19 more cities!

CORPORATE BILLING
Different payment methods for your business
convenience.
 Occasional users

APP BOOKING
Quickly book a delivery within the Grab app with
no additional setup or deposit.

Frequent users without in-house tech

Multiple booking channels to suit
different business needs.
DESKTOP BOOKING
Book multiple orders at once, including bulk uploads of csv
files.
- All staff booking can be tracked and managed
- Centralized payment via one corporate credit card
- Option to implement a monthly automated corporate billing system
- Deliver up to 25 concurrent packages on-the-go

Heavy users with in-house ordering platform

AUTOMATED BOOKING (API)

Direct integration with your order management system
to enable automatic delivery bookings.
 Multiple booking channels to suit different business needs.
APP BOOKING DESKTOP BOOKING AUTOMATED BOOKING (API)

>100+ bookings / day

Typical volume
Multiple concurrent orders
5 - 10 bookings / day >30+ bookings / day
(min requirement)
Up to 25 (manual input)
Up to 10 No limit
Up to 150 (CSV file upload)

Multi-stop Bookings ✓ ✖ Coming soon

Car & Bike ✓ ✓ ✓

4 Hour delivery ✓ ✓ ✓
Scheduled deliveries Coming soon Coming soon ✓
1. Personal credit card
1. Personal credit card
2. Corporate credit card
Payment options 2. Corporate credit card Postpaid billing
3. GrabPay wallet
3. Postpaid billing (5% admin fees)
4. Postpaid Billing
1. Sign-up for a GFB account
1. Integrate with Grab’s open API
1. Install Grab app (business.grab.com/signup)
2. Contracting with Grab
Setup Needed 2. GFB registration for 2. Link payment method
postpaid billing (Optional) 3. Create a new user group
on GFB portal

↳ Learn More ↳ Learn More ↳ Learn More

 You can count on GrabExpress

FAST & RELIABLE

With our huge fleet of drivers available nationwide,
GrabExpress is always on standby for your delivery.

An on-demand delivery service,

which offers reliable and affordable SECURE & CONVENIENT
door-to-door deliveries. All orders are delivered by well-trained drivers,
tracked real-time by both sender and recipient, and
insurance covered up to RM500.

AFFORDABLE
Rates starting from as low as RM5.
Exclusive 3x GrabRewards points to be earned for
certain offerings.
 Parcel Guideline

Car Bike 4-Hour Delivery

Size (cm) 100(L) x 50 (W) x 50 (H) 43(L) x 43(W) x 43(H) 30(L) x 30(W) x 30(H)

Weight (kg) Max 50 Max 10 Max 5

Instant Delivery vs 4-Hour Delivery

Deliver by car or bike, Instant Delivery Metrics 4-Hour Delivery

instantly or within 4 hours.
Immediate, ±10 mins Pickup Time Within 2 hours from booking

Immediate, ±1 hour Delivery Time Within 4 hours from booking

Nationwide Location Klang Valley

8AM - 12AM Booking Hour 12PM - 4PM

Bike and Car Vehicle Bike

Based on distance Rates Flat rate

↳ Learn More
GrabExpress rates | Klang Valley

Car Bike 4-Hour Delivery

Base Fare* RM3.70 - -

Min Fare RM6.00 RM4.00** -

1 – 5 KM Flat Rate
RM 0.80/KM
1 - 30KM
RM1.00/KM
<10KM = RM5.00 Affordable rates starting
5 – 10 KM <15KM = RM7.00 from RM4.
Rates
RM 1 / KM <20KM = RM10.00
>30KM
<25KM = RM14.00
RM1.50/KM
>10 KM <30KM = RM18.00
RM 0.80/KM <35KM = RM22.00

*Base fare is the starting fare added to the rates

**Fare surcharge for GrabExpress Bike & Car applicable for App & Web only

**Fare surcharge not applicable to API orders but instead, API orders’ delivery fees
will be rounded up to the nearest whole number, e.g. MYR 6.20 = MYR 7.00

Earn 3x GrabRewards points for every instant delivery booking made via App
and use it to redeem GrabExpress discounts in future bookings.
GrabExpress rates | Other Cities
Johor Kota
Ipoh Penang Melaka Kuching
Bahru Kinabalu
GrabExpress Car

Base Fare* RM2.00 RM3.80 RM2.00 RM2.00 RM2.00 RM2.00

Min Fare RM5.00 RM5.00 RM5.00 RM5.00 RM5.00 RM5.00

1 - 8KM 1 - 10KM 1 - 15KM

RM0.90/KM RM0.80/KM RM0.85/KM
1 - 15KM 1 - 15KM 1 - 15KM
RM0.95/KM RM0.85/KM RM0.85/KM
9 - 13KM 11 - 20KM 16 - 20KM
Rates Affordable rates starting
RM0.95/KM RM0.90/KM RM1.10/KM
>15KM >15KM >15KM
RM1.55/KM RM2.05/KM RM1.80/KM from RM4.
>13KM >20KM >20KM
RM1.40/KM RM1.50/KM RM1.50/KM

GrabExpress Bike

Base Fare* RM 3.50 RM 3.50 RM 3.50

Min Fare RM 5.00 RM 4.50 RM 5.00

1 - 10KM 1 – 15 KM
RM0.60/KM RM0.60/KM
Rates RM 0.60/KM
>10KM >15 KM
RM0.70/KM RM 0.65/KM
Bringing You Fashion On-Demand

Fashion On Demand
Playing up on the first fashion brand in Malaysia to have an on-demand
delivery service proposition

Better Fan Experience

Be the first to receive the newly launched item. Order today
and get it before anyone else the next day

Doubling Up Brand Presence

Marketing commitment from Grab to drive the
talkability of the brand new partnership

Marketing collaborations
11.11: GrabExpress, GrabPay x FashionValet
3x
FREE delivery for customers who checked out
Growth in Sales
with GrabPay

Campaign
Effectiveness
Pre-campaign Campaign
Coffee On Demand
Reaching a bigger market segment and brand exposure as we cater to
people beyond the food delivery radius

Reaching New Heights

Doubling the brand exposure with the collaboration
between Zus and Grab to drive awareness to the promotion
and campaign

2x
Growth in Sales

Campaign
Effectiveness

Pre-campaign Campaign
Other partners that we proudly represent

"GrabExpress has been

helping us deliver happiness
everyday to Malaysians! In
terms of location coverage
and delivering orders safely,
GE has been helpful to us.
GE has been able to address We put our partners first
our need for a reliable Alone we can do so little;
together we can do so much
delivery partner."

and many more.

Instant vs Multi-Stop Delivery Explained
EXAMPLE: Sender with 3 parcels

5km
Drop Off A - RM10 ● Simultaneous deliveries

● Good for time sensitive

10km deliveries (e.g. perishables)
Sender Drop Off B - RM14 RM46
● Available on both Grab app
and web portal
GrabExpress 22km
Drop Off C - RM22
Bike

● Economical choice

Sender Drop Off Drop Off B Drop Off C

RM28 ● Small batch size will allow
A +RM3 +RM3
predictability in delivery
GrabExpress Base + Distance fare from Pick Up to Drop Off C: 22km = RM22 window
Bike Additional Drop Off for B & C = RM3 + RM3 = RM6
Multi Stop ● Only available on the Grab
App currently
 Items that can be delivered Insurance Coverage

1. Parcels (packed items in boxes or bags) Up to RM500 worth of

2. Documents Insurance Coverage when you
3. Packed food (non-perishable, non- delivery with GrabExpress
frozen, non-fragile)

Items that cannot be delivered Payment Methods

1. Fragile items that require special 1. GrabPay (Via GrabApp)

handling 2. Credit Card
2. Illegal substances 3. Corporate Billing (Grab for
3. Live animals Business
4. Hazardous, explosive,
flammable and unsafe items
5. Valuable items and documents
6. Perishable items
7. Any unpacked / loose items that
can easily be damaged in transit
←
4-hour delivery

How does 4-hour delivery works? Select 4 Hours for savings Rider will be assigned to you
from 50% within 1 hour

Pack and label your parcel Live tracking of delivery link will be Proof of delivery will be send upon
before passing it for delivery sent to both sender and recipients completion for peace of mind
← App Booking Flow

Sender details are pre- Choose your payment

Select ‘Express’ on Choose either Instant Enter recipient contact method, then review
filled (tap to edit). Tap to
Home screen to start or 4 Hours delivery details the details before
enter recipient details
booking a delivery.
 Delivery
←
Log in to
• https://express.grab.com/book/login , OR
• https://business.grab.com/services/concierge

Booking confirmed

• Point-to-point delivery
• Instant delivery to customer
• Parcel pickup from client’s outlets

Pickup at client’s site

Desktop Booking Flow • Rider arrives at outlets

• Pickup the parcel
• Take a photo of the parcel as electronic Proof of Pickup (EPOP)

Out for delivery

• Live tracking URL provided by Grab system for the client & customer

Arrived at recipient’s site

• Rider takes photo of the parcel with recipient*

• e-Proof of Dropoff (ePOD)*
Delivered
←
API flow
This info is provided by Grab
to partners via webhook

Customers receive an SMS when an

Customer places order with Partner
RATES API
Partner requests a quote for delivery
order is created, enabling them to
view real-time delivery details such
as driver information, GPS tracking,
delivery status and contact number
of drivers

BOOKING API

Partner sends the order to GE

TRACKING WEBHOOK
GE broadcasts the order to its
drivers, and upon assignment,
sends driver info to Partner

TRACKING WEBHOOK

GE passes all the order

states info to Partner
← 4 Available APIs
API Integration Process
RATES API
Partners can call this endpoint to get Steps PIC
the delivery rate based on pick up
and drop-off 1 NDA Grab Partner

2 Commercial Agreement Grab Partner

BOOKING API 3 Developer Portal - Staging Account Grab

Partners can use this API to make a
booking
4 Partner Onboarding Grab

5 Development Partner

6 Integration Testing Grab Partner

CANCEL API
Partners can use this API to cancel 7 UAT Sign-Off Grab Partner
bookings (until order allocated to a
driver) 8 Developer Portal - Production Account Grab

9 Rollout Partner
TRACKING WEBHOOK
10 Monitor Grab Partner
Using this webhook, Grab provides
the order status changes to the
partner