Pestaño, Enan Angel C.

March 26,2022

TEST I - ENUMERATION

1 - 5        Enumerate Five (5) personal hygiene healthy habits

 Wash Daily - Shower or bath every day and use soap, or a body wash to make sure you
are clean and remove germs from your body.  After you have passed, apply deodorant to
stop anybody odors from developing.  If you sweat easily, think about techniques to
manage this during the day, primarily if you work in a warm environment - e.g., bringing
wipes and deodorant with you to work or fresh clothing. 

 Have clean hair - Wash your hair regularly with shampoo and ensure you brush it at least
once a day to ensure it is kept neat.  If you work in the hospitality industry or around
food/drink, make sure your hair is tied up and wear a hair net. If you have a beard, make
sure it is maintained and clean.  If you work with food/drink, it may also be necessary to
wear a hairnet over your beard.
 Keep your nails clean - Make sure your nails are clean and kept tidily cut.  You must
always wash your hands after visiting the toilet and regularly throughout the day. There
are several work environments where you should not wear nail polish or jewelry (such as
in kitchens and hospitals), so make sure you know your company's policies.  
 Oral hygiene - Brush your teeth every morning as part of your daily grooming routine to
help reduce the risk of tooth decay, oral diseases, and bad breath.  It would help if you
used a good toothbrush and fluoride toothpaste, making sure you brush for at least 2
minutes and reach all surfaces of all teeth. Using dental floss or interdental sticks to clean
between the teeth and a good mouthwash after brushing can help reduce the risk of decay
and gum disease. Ensure you visit your dentist regularly for a check-up as well. 
 Wear clean clothing - Make sure you wash your clothes regularly and wear fresh, clean
clothes to work each day.  Make sure your clothes are presentable this means they should
be ironed and free from holes wherever possible.  Crumpled, old, and smelly clothes are
never welcomed in the workplace! 
6 - 10      Name Five (5) kinds to show up body language
 The eyebrow flash - The eyebrow raise is a great sign of interest. People tend to use the
eyebrow flash in 3 main ways: The eyebrow flash can show interest professionally, as
when giving approval, agreeing to something, thanking someone, or seeking
confirmation. It’s used as a nonverbal “yes” during the conversation.
The eyebrow flash can also show interest romantically.
Or the eyebrow flash can show interest socially, as when 2 people recognize each other.
It signals to the other person that you are happy to see them.
 Eye Contact - Eye contact when you agree, when you are listening, when you are
exchanging ideas.
 Duchenne smile - The Duchenne smile is a smile characterized by the “crow’s feet”
wrinkles around the corners of the eyes along with upturned corners of the mouth. This is
a genuine smile. When you see a Duchenne smile, this likely indicates real happiness.
 Open Palm gesture - When using hand gestures, display your palms and don’t hide them
from others. Pockets, hands behind back, and closed fists can all be barriers against open
palms. People who display open palms are seen as honest and sincere
 Crossing your legs - The way you cross your legs can tell others a lot about you and how
you're feeling at any given moment. If you cross them at the ankle, it may show that
you're trying to hide something. If you cross them at the knee but point your knees away
from the other person, you show you're uncomfortable with them.
11 - 15    Who are the key personnel under guest relation
 Guest Relation Manager - is responsible for maintaining open lines of communication
between staff and guests. This includes overseeing other guest relation team members,
including receptionists, concierges, housekeepers, and wait staff. This also involves
assessing employee performance.
 Guest Relation Officer -also known as Guest Relation Coordinator or Guest Relation
Specialist, is a customer service-oriented employee who essentially greets hotel guests.
 Guest Relation Associate - performs all the required processes and procedures to deliver
excellent guest services.
 Guest Relation Assistant - The Guest Relation Assistant is responsible for providing a
friendly, welcoming, and efficient service to all guests, in line with the Association's
vision and values on customer satisfaction.
 Guest Relation Executive - Welcome guests during check-in and give a fond farewell to
guests while checkout. Handling guest complaints and concerns in an efficient and timely
manner. Overseeing VIP guests, arrivals and departures. Coordinating and multi-tasking
job duties in a busy environment.

16 - 20    Give at least Five (5) tips to feel less stressed

 Use Guided meditation
 Practice deep breathing
 Maintain physical exercise and good nutrition
 Manage social media time
 Connect with others
21 - 25    Name Five (5) Positive Emotion and Negative Emotion (each)
POSITIVE EMOTION NEGATIVE EMOTION
- Love - Fear
- Joy - Anger
- Satisfaction - Disgust
- Contentment - Sadness
- Happiness - Annoyance
TEST II - Justify

1. Explain guest relation and cite example at least Two (2) example

 As guest relations, your job duties include greeting guests when they enter the hotel,
providing helpful information about the hotel, helping guests to make travel
arrangements, and addressing any customer complaints or passing those complaints onto
management.
 Food & beverage – Not cooked properly, stale food and portion size.
 Room related - room view, old mattress, and poor linen.

2. Explain the quote: "Beauty is in the eye of the beholder"

  Based on my understanding, different people have different opinions about what

or who is beautiful. Beauty is not defined by your physical appearance, whatever
you may look at. Other people may judge you as ugly, isn’t pretty, or a useless
thing. But as long as you believe in yourself, you are beautiful. Remember that
beauty is not based on your LOOKS because the REAL BEAUTY is in the
HEART.
3. How important is the social image?

 Maintaining a positive social image is an essential feature of human psychology,

as it fosters collaborative group behavior more efficiently than other motivations.
Social image is significant because how we believe about ourselves influences
how we feel about ourselves, connect with others, and see the world around us.
Our physical, mental, social, emotional, and spiritual well-being can benefit from
a positive social image.
4. What is "Priority Guest Programmed"?

 Priority Guest Rewards is a free hotel rewards program where members earn
discounts, free nights, and other rewards. Loyalty is always rewarded with PGR.
5. Discuss guest relation skills and give their function.
 Guest relation skills are having strong communication, interpersonal, and listening
skills. Its function is responding quickly and efficiently to guest concerns, assisting
guests throughout the check-in process, relating information about amenities and
other relevant information for incoming guests, and contributing to the development
of customer satisfaction programs