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Table of Content
Introduction ....................................................................................................................................... 2
Internship Objectives ......................................................................................................................... 3
Organizational Profile ........................................................................................................................ 4
An overview of the National Bank of Uzbekistan ........................................................................... 4
The mission and scope of National Bank of Uzbekistan.............................................................. 4
As an Internee in National Bank of Uzbekistan .................................................................................. 7
Nature of the Job ........................................................................................................................... 7
My Experience in General Banking ............................................................................................. 7
My Experience in Foreign Exchange Department ....................................................................... 8
Different Aspects of Job Performance ........................................................................................ 9
Critical observation and Recommendations .................................................................................... 11
Some remarkable Aspects about National Bank of Uzbekistan ................................................ 11
Recommendations ....................................................................................................................... 11
Conclusion ....................................................................................................................................... 12
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Introduction
Currently I’m completing a Bachelor`s degree in International Trade and Business in Zhejiang Uni-
versity of Science and Technology. I’m in my last year and therefore I have to conduct a 8-week
internship. To be honest there were few options to do internship due to Covid restrictions Lots of
companies didn’t want to take me as an intern. Anyway, I didn`t give up and went to National Bank
of Uzbekistan and explained that I am hard working person and always ready to take challenges. They
hired me as an intern. I realized that in the money-making industry, banking sector plays an uncom-
promising role to support a country’s economy. Now-a-days competition is increasing among banks.
The actual change has started when the government’s decision allows the business in private sector.

National Bank of Uzbekistan is a fast-growing bank in Uzbekistan. It is the most appropriate institu-
tion of use of money and keeps the money safe. Financial products and their services are the key
elements for NBU. Customer service is the core ingredients in the banking sector. A bank offers dif-
ferent types of financial product and services to their clients. NBU is known for its best customer
service and maintain its reputation and position by giving quick service to their clients. A whole
branch’s performance depends on its products and best consumer satisfactions which help to grab top
position in Uzbekistan.

This report is an outcome of the working experience as an intern. Working with such an interesting
subject has given me the opportunity to experience practical knowledge of a banking operation in
Uzbekistan.
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Internship Objectives
The main objective of this job is to realize how the academic knowledge can be useful to the practical
situations and look at an organization’s financial matters and recognize its opportunities or problems
and also recommend corrective procedures. This internship is also very essential to get confidence
and become aware of the method of an organization. As an internee I want to achieve following ob-
jectives during my internship and organization study:

 To make known with a business organization.

 To familiarize with the different departments in the organization and their functioning.
 To enable myself to understand how the key business process are carried out in organization.
 To relate theory with practice. I was also keen to gain professional experience in an actual
testing environment.

I choose the bank for internship because I have a great interest in banking and management because
banks are playing very important role in the development of economy.
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Organizational Profile
An overview of the National Bank of Uzbekistan
The National Bank of Uzbekistan was established by Decree of the first President of our country I.
Karimov in September 1991.

Based on the Decree of the President of the Republic of Uzbekistan No. PP-4540 dated November 30,
2019 on Measures to transform the organizational form of the National Bank for Foreign Economic
Activity of the Republic of Uzbekistan from Unitary Enterprise into a Joint-Stock Company, Uzbek
National Bank was transformed into a Joint-Stock Company.

The Ministry of Finance and the Fund for Reconstruction and Development of the Republic of Uz-
bekistan are the shareholders of NBU JSC.

The mission and scope of National Bank of Uzbekistan

 active lending to large investment projects in priority sectors of the economy with the involve-
ment of foreign credit lines, resources in international capital markets, funds of foreign inves-
tors;
 introduction of innovative financial products to improve the quality and terms of service;
 banking services to small businesses and private entrepreneurship, as well as financial advice
and information support in foreign economic activity;
 development of retail banking services for people, introduction of new banking services, in-
cluding services by means of information and communication technologies;
 diversification of sources intended for the bank funding primarily through the mobilization of
long-term funds in national currency;
 development of products assortment and expansion of the geography of the trade and export
financing business, as well as support of programs for developing the export potential of the
republic, as well as consulting services to exporters;
 investment banking services to corporate clients, including the service of securities issue and
placement in the domestic and foreign markets.

National Bank of Uzbekistan is a universal commercial bank of Uzbekistan ; is the largest bank in the
country in terms of assets, combining the functions of project financing, universal commerce invest-
ment and savings banks. Thanks to its large-scale infrastructure, the Bank promotes and actively sup-
ports the ongoing economic reforms in the Republic of Uzbekistan.
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Created by decree of the President of the Republic of Uzbekistan I. Karimov on September 7,

1991. The bank began its activities on October 7, 1991 with a staff of one hundred people. The first
office of the National Bank is located on the street. Akhunbabaeva, 23, Tashkent capital of Uzbeki-
stan.
In 1992, the bank made about 95% of the country's international settlements, which contributed to the
development of a network of correspondent relations with the world's leading banks. By the end of
the year, this network already consists of 83 foreign banks.
In 1993, cooperation with foreign banks is actively developing. Correspondent relations have been
established with 120 banks in 35 countries of the world, including banks from the CIS countries:
Russia, Ukraine, and Kazakhstan. NBU joins the international system of financial telecommunica-
tions SWIFT , REUTERS , DOWJONES TELERATE , BLOOMBERG FINANCE .
In 1994, the bank opened more than 100 specialized exchange offices in Tashkent and in the regional
centers of the Republic of Uzbekistan, performing operations for the purchase and sale of foreign
currency , traveler's checks and currencies of the CIS countries for the national currency.
In 1995, the bank acted as the main founder in the creation of the Association of Banks of Uzbeki-
stan. In 1996, the number of employees reaches 2,000 people. The client base, which until this year
represented export-oriented industries, is beginning to expand at the expense of small and private
enterprises.
In 1998, the bank joined the Association of Asian Banks (ABA). The National Bank was the first in
Uzbekistan and Central Asia to switch to a new chart of accounts that complies with international
accounting standards. The increase in the bank's equity capital to USD 571 million allowed it to be
among the 500 largest banks in the world.
In 1999, the foundation was laid for expanding cooperation with the Association of Asian
Banks. Agreements were reached on the joint holding of large forums and conferences in Uzbekistan,
designed to reveal the investment potential of the country's economy to the financial community of
Asia, partnership in the implementation of specific projects, training programs. In terms of capital
adequacy, the bank ranks among the 50 largest banks in the world.
In 2006, the bank provided more than 70 types of retail services, carried out money transfers through
the Western Union system. In April, together with the subsidiary bank Asia-Invest NBU, its own sys-
tem of fast money transfers " AsiaExpress " was introduced.
In 2009, the rating agency " Expert RA " assigned the National Bank a high level of creditworthiness
(rating "A").
As of January 1, 2014, the loan portfolio of the National Bank amounted to 6.8 trillion soums .
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In December 2018, for the first time in Uzbekistan, together with Visa International and the National
Airline Uzbekistan Airways, the issue of NAK-NBU co-branded cards Visa Gold and Visa Platinum
was launched.
In July 2019, the National Bank issued the first Visa Infinite premium card in Uzbekistan with exclu-
sive privileges and opportunities.
The National Bank of Uzbekistan is a universal commercial bank that provides a full range of banking
services, including investment business, project and foreign trade financing, asset management, set-
tlement and cash services for private and corporate clients, mortgage and consumer lending. The bank
has an extensive branch network.
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As an Internee in National Bank of Uzbekistan

Nature of the Job
I have done my internship in National Bank of Uzbekistan. It was a great experience for me because
I have achieved lot of practical and professional knowledge. I have completed my internship Sur-
khandarya branch. A branch is divided into three departments. One is General Banking Department
which is called shortly GB, second is Credit Department and third is Foreign Exchange Department.
In general banking department cash section and clearing section is also included. Foreign exchange
has two parts, one is Export and another is Import. I have worked in General banking section and also
in foreign exchange department.

My Experience in General Banking

General banking department is the major area of NBU Surkhandarya Branch. I have worked there for
around 4 weeks. During this time, I have learned basic work of a bank. Account opening is the first
and most important thing for a bank. It is necessary to know for every employee who worked in the
bank. There is an in-charge who called GB in-charge, under her there is three junior officers and one
is officer. In my whole internship period, I have learned lots of things about the bank operations like
how they work, how they synchronize with each other. Cash section and the clearing section are also
related with the GB. Those operations are monitored by GB in-charge.

My responsibility in GB
 Account opening
 Check book requisition
 Check book delivery
 Maintain daily register.
 ATM card and credit card delivery
 Prepare solvency certificate on customer demands.
 Writing outward check
 Writing transfer cheque

Account opening
My key responsibility was to help customer service officer. Here I had to deal with customers who
came to open personal account or current account and collect necessary documents from them, fill up
the form. When all formalities were done, I had to provide all documents and the form to the customer
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service officer so that he can verify the details and open the account. My main purpose is to help
customer to fill up the form to open an account.

Check Book
My key task in this section was to assist an officer who has responsible for the check book. In this
section I took the check book requisition and took signature of customer in the requisition form. An-
other role was to deliver the check book to the customer and after deliver the check book took the
signature of the customer in the daily book. I worked as an Intern so I did not have that much authority
to access in their software as the officers do.

ATM Card/Credit card Delivery:

I mentioned earlier my main responsibility was to assist customer service officer in different section.
In this department I delivered the cards to the customer and maintain the daily register.

Solvency Certificate:
Solvency certificate is the temporary factor in the bank. Bank provides this certificate on demand of
customers. NBU has a particular format of solvency certificate. I had the responsibility to prepare the
solvency certificate and authorized by the GB in charge.

Assisting at Clearing Section:

I also had a duty to assist the officers at the clearing section. My main duties at that department was
to receive cheques of other branches and transfer those cheques to the clearance department and then
later under the supervision of an officer, place the clearance seals on the cheques and put them on an
order. After everyday transaction completed, I had to write inward cheque and transfer cheque to the
different register every day.

My Experience in Foreign Exchange Department

I worked in foreign exchange department for one month. I observe the most amazing thing during my
internship that corporate world is different from the bookish theory. The working environment of
National Bank of Uzbekistan is very inspiring and so much friendly. Every single person is so much
cooperative. They not only assigned me work but also guide me very well in each and every step. I
have experienced lots of work from them. The Export in-charge helps me through the internship pe-
riod. They make me understand about the foreign exchange tasks.
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My responsibility in Foreign Exchange:

 EXP entry
 Duplicate
 Triplicate
 Maintain exp issue register
 Correction in Uzbekistan bank website

Exp Entry
The foreign exchange department is mainly responsible for issuing LC, EXP and dollar endorse etc.
In this department I played a very important role. Basically, I worked under the export department
and it was really great experience to learn about the working procedure of foreign exchange and that
was very much new for me. I worked with the officers of export department. My duty was to issue
EXP through the software and maintain the daily register.

Duplicate
Duplicate is another part of my duties. I was responsible to do duplicate or in banking language ODS
in bulk data software. I worked in the foreign exchange only one month but I experienced a lot.

Triplicate
Triplicate is as same as duplicate. I was triplicating the Exp in oracle software which is directly control
Uzbekistan bank. If any mistake takes place only Uzbekistan bank can recover it. So, it is important
to be very much careful when using the software. Throughout my internship program, I had a vital
responsibility along with other duties and that to direct and help the customers when they were facing
any problem or had any query. Almost every day, I had to deal with the customers regarding their
problems in account opening check book issuing or take the delivery, etc. In these 4-week period I
worked almost every department of the bank. This was helped me to understand different role of
different department.

Different Aspects of Job Performance

Job performance is whether a person performs their job well. Job performance depends on many
factors like job responsibility, working condition, environment, knowledge and expertise on the work
activities, job satisfaction. Sometimes the job seems much boring. On my 8 weeks of internship period
on NBU I have taught lots of practical things those I have learned on theoretical courses. Though I
got some differences sometimes but there were also some similar things. Really this practical
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experience helped me a lot to learn more new things. This experience I tried to put in my report by
giving best possible effort.
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Critical observation and Recommendations

During my 8-week working in NBU Surkhandarya branch, I have found something about National
Bank which is remarkable. On the other hand, from my observation of last 8 week I would like to
recommend them something that can give them better look for their organization.

Some remarkable Aspects about National Bank of Uzbekistan

 The employees of General Banking department are usually very much polite in behavior and try
their best to help the customers.
 Employees are very sincere of their works. Even if they come on weekends to complete their tasks.
 Regular and special customers are treated very well so that they feel respected and attached with
the organization.
 Osman Buildings is regular customers of NBU Surkhandarya Branch. I got information from
them; they said that this bank is very convenient and friendly to them in terms of service and very
much systematic.
 Every employee helps each other in their works, they are more than colleagues like family mem-
bers.
 They cordially welcome the newcomers unlike many other organizations.

Recommendations
 NBU have most helpful and efficient employees but still in the Surkhandarya Branch it has not
sufficient employee to serve customer timely and fast.
 Delivery of cheque book or master debit card is delayed beyond the deadline sometimes which is
not expected. Usually, master debit card is supposed to be delivered within 3 weeks. If it is not
possible to deliver it within this time then it is better to inform customer before they come to
collect the cards.
 My practical observation in another department which is foreign exchange department, I worked
in the export section as an intern I have seen that in export section there are shortage of employees.
And it is difficult to them to done the task within a certain period of time with extra loads of work.
 Export department is one of the most important sectors in the bank. The work of export section is
mostly doing with the software. So, the weak technology is not acceptable at all because it kills
the time and employees cannot meet up the deadline. Technology improvement and software up-
dated is needed to look after the Head office as early as possible.
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Conclusion
National Bank of Uzbekistan is one of the top-class commercial banks in Uzbekistan. Its main motive
is to serve best quality service throughout the country and the world. This report reflects a clear idea
of different activities, financial performance of National Bank of Uzbekistan. I gained my knowledge
for prepare my internship report by doing internship in NBU, Surkhandarya Branch.
To identify the success of any organization it is required to give keen sight in each section of the work
place. In any Bank there are three sectors these are general banking, credit section and foreign ex-
change. Cash and Clearance section is under the general banking supervision. The most important part
for the bank is general bank section because at first for any transaction client must have an account
with the bank. The general banking deals with account opening, pay order check book facility and
different type of deposit schemes. A bank’s performance depends on their customer service. The
global success or failure of the Bank as a whole depends on it. Every section of a bank depends on
general banking section because without sufficient deposits no bank will be able to sanction the credit
facility.
NBU is a promising bank. At the beginning of the business, every institution has to go through the
difficult path of survival. To impress or attract the customer, to achieve their confidence, the bank
must execute some improvements in its marketing and operational areas. NBU should try to win cus-
tomers faith by providing them efficient and dependable services and updating with user friendly
modern technologies. The bank should redesign all sorts of banking procedures to be more user-
friendly, attractive and impressive.
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