Professional Documents
Culture Documents
COSTLY &
DIFFICULT CORE
RESOURCES VALUABLE? RARE? Organization
TO COMPETENCY
IMITATE?
Financial
Company’s
borrowing capacity
Internal funds
Physical
Plant
Equipment
Assets
Technology
Raw materials
Technological
Proprietary
technology
(patents,
copyrights etc.)
Application of
technology (know-
how)
Human
Skills, expertise
Adaptability of
employees
Commitment and
loyalty of
employees
Reputation
Brand ownership
Relationship with
customers
1
COSTLY &
DIFFICULT CORE
RESOURCES VALUABLE? RARE? Organization
TO COMPETENCY
IMITATE?
Products/services
With community,
authorities
With suppliers
With employees
CAPABILITIES
Management
Financial
management
Strategic control
Coordination of
business units
Resource
management
Partnership
management
Other
R&D
Basic research
Innovation in new
products/services
Other
Marketing
Responsiveness to
market trends
Promotion of
quality
Brand
management
Other
Sales
2
COSTLY &
DIFFICULT CORE
RESOURCES VALUABLE? RARE? Organization
TO COMPETENCY
IMITATE?
Quality of
customer service
Effectiveness in
executing sales
Other
Information
management
Information
system which is
comprehensive
effective
Other