Mahadev

Appartment,2nd
Floor,Flat no 3,
Nehru Nagar,
Pimpri,Pune
411018.

Contact – 7385392205 / Email- aminaansari013@gmail.com

Amina Ansari
======================================================

Objective :

I seek challenging opportunities where I can fully use my skills for the
success of the organization. Secure a responsible career opportunity to
fully utilize my training and skills, while making a significant contribution
to the success of the organization.

Previous Experience:

Designation - Customer care executive BPO (Business process outsourcing)

(Calling , Inbond)

Experience – 1.5 years.

Organization - Q connect business limited solution India

ACCOUNTABILITIES:
 Manage large amounts of inbound and outbound calls in a timely
manner.

 Follow communication “scripts” when handling different topics.

 Identify customers' needs, clarify information, research every issue and

provide solutions and/or alternatives.

 Giving the best up to Customer Satisfaction.

 Handle customer inquiries both over the phone and by email.

Sr.NO Qualification University/ Name of the Institution Year of Percentage
Board Passing
1 10th SSC Bharitiya Jain Sanghatana High 2012-13 69.40%
Secondry School.
2 12th HSC Bharitiya Jain Sanghatana Higher 2014-15 69.38%
Secondry School
3 Graduation Savitri Bai Dr.D.Y.Patil ACS College 2017-18 63.08%
(B.COM) Phule Pimpri.
University

4 Certified Elite School of Professional A Grade

Professional Accountants , Pune.
Accoutant

SKILLS -

 Self-management skills.
 Ability to Work in groups.
 Teamwork and collaboration.
 Decision making skills.

Computer Skills

 Tally ERP 9
 MS Office (Word, Excel, Outlook, PowerPoint)
 Google Drive (Docs, Sheets, Slides, Forms)
 Spreadsheets (Excel, Google Sheets)
 Email (mail merge, filters, folders, rules)
 Presentations/Slideshows (Power point, Google Slides, OpenOffice)
PERSONAL PROFILE -

Name : Amina Ansari

Date of Birth : 13-03-1998

Age : 23

Gender : Female

Marital Status : Unmarried

Nationality : Indian

Address : Mahadev
Appartment,2nd
Floor,Flat no 3,
Nehru Nagar,
Pimpri,Pune,
411018.

Date: 25th Feb 2022

Place: Pune.
Amina A.