ASSIGNMENT COVER SHEET

STUDENT DETAILS

Student name: Duong Hoang Gia Linh Student ID number: 31211024945

UNIT AND TUTORIAL DETAILS

Unit name: Business Communication Unit number: BC-DH47ISB-9

Tutorial/Lecture: Session 4 Class day and time: 17/02/2022, 15:30-18:45
Lecturer or Tutor name: Mr. Michael Saram

ASSIGNMENT DETAILS

Title: Learning Portfolio 3

Length: 1981 words Due date: 20/02/2022 Date submitted: 20/02/2022

DECLARATION

I hold a copy of this assignment if the original is lost or damaged.

I hereby certify that no part of this assignment or product has been copied from any other student’s
work or from any other source except where due acknowledgement is made in the assignment.
I hereby certify that no part of this assignment or product has been submitted by me in another
(previous or current) assessment, except where appropriately referenced, and with prior
permission from the Lecturer / Tutor / Unit Coordinator for this unit.
No part of the assignment/product has been written/ produced for me by any other person except
where collaboration has been authorised by the Lecturer / Tutor /Unit Coordinator concerned.
I am aware that this work may be reproduced and submitted to plagiarism detection software programs
for the purpose of detecting possible plagiarism (which may retain a copy on its database for future
plagiarism checking).

Student’s signature: Duong Hoang Gia Linh

Note: An examiner or lecturer / tutor has the right to not mark this assignment if the above declaration has
not been signed.

Portfolio Questions

1. Compare and contrast between listening and hearing. Why is listening important in the workplace?

Listening
Listening is an active, voluntary, and purposeful
activity that involves making meaning from
what you hear through words and sounds.
Listening requires your attention.
Requires commitment and concentration
Primary and continuous
We listen to acquire knowledge and receive
information.
Listening necessitates the use of several senses,
such as the eyes, hearing, touch, and so on, in
order to comprehend the information
completely and precisely.
Occurs when you’re awake
Is a communication process in which we may
create a relationship by being active listeners.
Hearing
Hearing is a passive, involuntary, sensory
mechanism that allows us to perceive sounds. It
is a physiological reaction involving our
perception of sound.
Hearing does not require focused attention.
Doesn’t require any skills
Secondary and temporary
We are not aware of the noises we hear, nor do
we have any influence over them.
Hearing required only one sense to be used i.e
ears
Occurs during sleep and during day time
Can’t contribute building any relationship

Listening is important in the workplace:

Everything revolves around good communication. It has the potential to make a significant difference in
a workplace, company, or home. It is essential for co-workers to be productive. Good listening skills can
result in fewer errors, more productivity, and increased customer satisfaction. However, in order for
communication to be effective, active listening must take place. Technology and automation are at the
forefront of nearly everything we do in today's world. In the middle of all this, we appear to have
forgotten one critical part of good communication: the power of active listening.

 Buidling trust

When you and your staff achieve each other's objectives, you are both pleased. For an employer,
it is organizational success, whereas for workers, it is the duties and objectives they are tasked
with completing. As a result, trust in one another is critical for a positive work environment.
We are aware that in order to develop trust, we must check the following boxes:
To lend a listening ear.
To be truthful and supportive.
To be objective and non-judgmental.
To maintain healthy communication.
To tick these boxes, one must first have comprehension, which may be gained by attentive
listening. This will help you align your words and actions, which will help you create trust.

 Resloves conflict

In any workplace, conflicts and mishaps are unavoidable. The causes of this might range from a
small misunderstanding to a huge disaster. Misunderstandings, opposing opinions, or a lack of
acknowledgment sometimes lead to workplace confrontations. There is nothing that effective
communication cannot fix. When I say "excellent communication," I mean active listening in this
context. We frequently fail to comprehend or appreciate other people's points of view because
we seldom see things from their point of view. Our attitude of self-righteousness also comes into
play here. Active listening assists us in identifying and appreciating the viewpoints and feelings
of others. This not only aids in dispute resolution but also fosters a culture of respect.

 Understand issues and formulate better solutions.

You may obtain a deeper knowledge of the problem and design the most ideal and accurate
 remedies when you are actively involved and listening to your peers' problems or larger
company difficulties. We've all had the experience of going off on a tangent while sitting in a
meeting. If you were expected to take action in response to the meeting, you would discover
gaps in your knowledge and may be unable to provide a solution that best reflects your
professional abilities. As a result, active listening can help you operate more effectively,
demonstrate your sharp intellect, and save your company time and money in the long run.

 Strong work relationship

It is critical to create strong work connections in the workplace in order to have a positive work
experience. People who listen to understand establish better connections and are more
compassionate. The same is true for professional relationships. The more members of a
company who adopt this attitude, the better their working relationships will be.

 Empower as a leader in the future

Active listening fosters empowerment, and empowerment fosters confidence. By carefully

listening, you develop a knowledge of what will be useful in the job, which broadens your
viewpoint and empowers you. You'll become more aware of what's going on in your job, and
you'll be able to interact with superiors and subordinates a lot more effectively. All of this lays
the groundwork for you to lead with assurance.

2. How are the different communication styles (assertive, aggressive, non-assertive) likely to impact
relationships in the workplace?

Assertive Aggressive Non-assertive

Factors
Description/ Evaluation Assertion is the act of Aggression is defined Non-assertion is the
standing up for oneself as sticking up for failure to stand up for
in such a manner that oneself in such a way oneself or standing
one does not infringe that the rights of up for oneself in such
on the fundamental others are infringed a weak way that one's
 assisting us in attaining careless or like a false
our aims. This is a person, and cause
common significant harm to
misunderstanding. your working
relationships.

Problem sloved/ When you utilize an Criticizing others' Non-assertive

Control assertive actions and communicators
communication style in attempting to exert frequently avoid
the job, you may control will not result approaching people
quickly settle conflict. in a positive about their problems;
Perhaps it will connection; rather, it however, this can
persuade others to will build resentment lead to tension, which
find a solution that among others in the can lead to violent
benefits both parties long term. Dealing behaviors. A common
while without forcing with issues in a solution is impossible
them to alter in haphazard manner to provide since each
accordance with your will not provide any individual's indecision
specifications. results. Nobody likes has a significant
Furthermore, it can to work with impact on a group's
assist us in someone who is total outcome.
determining the best abrasive and
method to address dismisses the ideas of
problems and promote others around him.
teamwork.
The advantages of Attack the problem Claim your rights Hope goals will be
each communication Claim your rights Work toward goals achieved
styles Recognize the rights of Chose for yourself Respect other person
others as equal to And others Remain polite and
yours peaceful in any
Establish a pattern of
 respect for future stuation
interactions Help you control your
Work toward goals feeling
Deal with anger
Respect both other
person and self
Are confident

3. Why is a positive emphasis and an audience-focus in professional and interpersonal communication

highly valued in the workplace? What are possible negative aspects of positive audience-focused
business communication in social media?

Professional communication Interpersonal communication

Positive emphasis Successful entrepreneurs place a People who choose to talk

heavy emphasis on the positive positively enjoy longer and
because they recognize possibilities healthier lives. Positive
and are not hesitant to take reinforcement is a vital and
advantage of them, even if it means fundamental component of
risking failure (Braun et all, 2016). A effective communication. A
positive emphasis in professionals is good work atmosphere in which
important to create a positive impact workers accept and recognize
with positive understanding, positive the difficulties posed by cultural
perception, and building a positive and linguistic differences.
environment.  Effective and constructive
interpersonal communication
not only reduces
misunderstandings but also
boosts productivity.
Audience-focus Audience focus is essential for The capacity to listen to others,
capturing the audience's attention as well as create solid
 and keeping them involved with the interpersonal relationships with
activities and effective completion of peers and supervisors, can
the company. In every scenario, the assist you in getting along with
words and statements that make an others. Work might be a
impact are likely to bring a beneficial supporting and caring
result. Effective professional workplace rather than a
communication should do more than competitive one. Positive
convey information or ideas; it reinforcement is extremely
should also engage and excite persuasive. The impression of
listeners. Including them in your you and your message is
message in a clear and effective influenced by your ability to
manner motivates listeners or project optimism. Even when
readers to join in future initiatives expressing disadvantage
with you. messages, doing so in a clear,
succinct, and honest manner
might shift your audience's
perspective in your favor.
The negative features of positive audience-focused corporate communication on social media can lead
to the misleading portrayal of information, which has an impact on the firm. The media can get access to
and misuse confidential and essential information in order to negatively damage enterprises. It leads in a
breach of privacy for the organization's clients, who may withdraw from the firm. The media has the
power to distort the truth in order to benefit third parties with little effort. One possible disadvantage of
positive audience-focused corporate communication on social media is that we have lost our ability to
listen to others. Social media platforms are all about us — our victories and accomplishments. We
progressively lose sight of new audiences since we exclusively focus on positive audiences, yet new
audiences may contribute and generate ideas for us to grow our business. Furthermore, because each
audience's lifestyle, culture, and views differ, the message we express to a positive audience may be
perceived as disrespectful and critical. other. This creates a negative image of the company in the eyes of
the public, making it harder to extend the commercial market and build the company.
Portfolio Reflection

By the end of my learning portfolio, I had learned the difference between "listening" and "hearing," and I
had discovered that being able to listen can be incredibly advantageous and important in both my career
and my personal life. I understand how crucial it is to be an active listener at work. It will enable me to pay
closer attention to my customers, paving the path for my organization to build more successful marketing
strategies. It will also provide us with material to improve the value of our products in order to better serve
consumers. In addition, performing research and reading the Textbook for Question 2 revealed to me that I
am an aggressive communicator. I'll make an effort to improve in this area. Assertive communication enables
me to be more confident and proactive at work, as well as to integrate my professional and personal
connections. My ambition is to be able to establish a business within the next ten years. I believe that being
proactive in listening and forceful in communicating will help me influence the path of my business and
become an effective leader.

Reference

Braun, K., Locker, K. O., & Stephen Kyo Kaczmarek. (2016). Business communication: building critical skills.
Mcgraw Hill Education.