WILLIAM KEITH WILLIAMS

3216 Skyview Dr., Lithia Springs, GA 30122

Cell: 770-883-4934; Home: 770-739-7603

Analytical professional with diverse background in account management, customer

service, marketing, facility management, project management, electric utility de
sign and database creation for the hospitality, office and public markets.

CORE COMPETENCIES
Technical Orientation * Customer Negotiations and Long Term Relations * Large Sc
ale Preventive Maintenance Implementations * Customer/Technical Support * Traini
ng a Problem Solving * MS Office * Lotus Notes * CRM * Adaptive * Innovative * Q
uick Learner * Team Player

PROFESSIONAL EXPERIENCE
SERVIDYNE SYSTEMS, LLC 1995-2010
Senior Technical Support Analyst/Customer Service Manager/Senior Account Manager
* Liaised with facility managers, directors at properties and at corporate level
s regarding current facility and
equipment maintenance performance and opportunities for improvement.
* Developed and maintained various customized portfolio reports for corporate cl
ients across various CMMS
platforms including data consolidation from multiple platforms.
* Proposed, created, installed, trained and maintained CMMS databases for paper
based, Windows based and
web based platforms for stand-alone and portfolio clients in the hospitality and
commercial property
management markets in U.S. and abroad.
* Modified existing databases and master databases with customized equipment and
facility tasking as
needed.
* Coordinated Blackberry and other handheld device orders and installed propriet
ary software on devices for
use with CMMS systems. Provided support for devices as well.
* Supplemented Engineering department when needed.
* Represented company on Habitat for Humanity projects.
ATLANTA TRANSPORTERS, INC 1995
President
* Incorporated and operated a non-emergency transportation business.
* Performed all accounting and marketing functions.
* Supervised driver and office worker.
* Liquidated.
MILLER/ZELL, Atlanta, GA 1993-1994
Marketing Manager - Pontiac
* Coordinated design intent plans and initiatives with Pontiac corporate offices
.
* Presented retail facility design-intent plans incorporating brand specific pro
motional products to automotive
dealerships.
* Coordinated with product manager to place orders and obtain manufacturers for
new facility design criteria.
* Negotiated and coordinated plan revisions and product/cost changes.
* Closed deals and scheduled installations.
* Performed follow up with dealerships and feedback to Pontiac headquarters.
FLORIDA POWER & LIGHT COMPANY 1979-1993
Construction Service Designer/Service Planner/Customer Service Representative
* Reviewed development plans and negotiated with architects, developers, municip
alities, property
management companies and homeowners to design, inventory and coordinate the time
ly installation of and
follow up on both overhead and underground electrical distribution facility exte
nsions and modifications for
subdivisions, condominiums, commercial buildings and single family residences.
* Estimated labor/material costs and projected revenue from applicable tariffs.
* Provided alternative designs with cost estimates for customer contribution amo
unts when warranted.
* Determined metering type needed and placed orders with Metering department.
* Prepared, secured execution of and notarized legal easements for extension of
distribution facilities.
* Lead productivity during peak growth period.
* Reduced district load management database errors 73% on special project.
* Fixed problems in poorly managed areas.
* QI team leader.
* Spoke as company representative in community information program.

GEORGIA TECH ENGINEERING EXPERIMENT STATION 1976-1979

Student Assistant a" Economic Development Division
* Filed returned documents, books, magazines, etc.
* Cataloged new material and otherwise assisted as needed.

UNITED STATES NAVY (Honorable Discharge) Prior to 1976

Interior Communications Electrician/Electronics Technician (IC3)
* Managed the Training Aids department at Explosive Ordinance Disposal School, I
ndian Head, MD.
* Specialized in the maintenance of video, audio, and film projection equipment.
* Helped maintain and troubleshoot a VLF (very low frequency) radio transmission
site in Western Australia.

EDUCATION
STETSON UNIVERSITY, Deland, FL - MBA
GEORGIA TECH, Atlanta, GA - BS Industrial Management w/honor
UNITED STATES NAVY - Various technical schools
LARAMIE SENIOR HIGH, Laramie, WY - High School Diploma