Louis E.

Thompson
1878 Tribble Crest Drive
Lawrenceville, Ga. 30045
Home (770)963-1717
Office (678)530-3655
Cell (770)342-9404
Professional Summary
My experience is a "balance" of actual corporate development with "solid managem
ent" experience in commercial, privately held and three Major Federal Contractor
s. Over this period, I have developed expertise in numerous disciplines but wit
h a special emphasis on Information Technology, Program Management, Project Mana
gement, Vendor/Supplier Management and Business Operations & Management. I have
and Expert understanding of Project Management Body of Knowledge (PMBOK) Discip
line (Integration, Scope, Time, Cost, Quality, Human Resources, Communications,
Risk Management, Procurement). I believe that this "balance" gives me a competi
tive advantage to deliver value to the stakeholders, shareholders & consumers of
any corporation
* Awarded - Computer Sciences Corp., 1997 President's Excellence Award in Manage
ment.
* Reviewed, renegotiated and/or revalidated maintenance and support contracts ($
10M HW/SW) support contracts), Reclaimed and/or saved Northrop Grumman Corporati
on; Ship Systems $2.8M in maintenance support contract cost.
* Reclaimed $32K for Computer Sciences Corp by review of previous year contract
billing and payments, and negotiations with customer
* Reduced overtime expenses by $21K annually through employee training and cross
training.
* Saved over $110k annual through negotiations of higher technical level positio
ns with customer.
* Reduced costs 60%; and slashed problem report response/problem resolution time
from 4.67 days to 1.78 days through redesign of problem processing and resoluti
on process
* Improved problem testing efficiency 65%; evaluated and installed leading-edge
software to replace labor-intensive functions
* Improved profitability by targeting inefficiencies, minimizing operating expen
ses and increasing revenue.
o Achieved a 25% increase in revenue over a 23-month period.
* Through cold calls secured a new an undiscovered source of revenue in excess o
f $600k +
* Direct and managed external project development from beginning to end.
* Defined project scope, goals and deliverables that support business goals in c
ollaboration with the customer, senior management and stakeholders.
* Developed full-scale project plans and associated communications documents.
* Effectively communicated project expectations to customer, team members and s
takeholders in a timely and clear fashion.
* Liaised with project stakeholders on an ongoing basis.
* Estimated the resources and participants needed to achieve project goals.
* Drafted and submitted budget proposals, and recommend subsequent budget change
s where necessary.
* Negotiated with other department managers for the acquisition of required pers
onnel from within the company.
* Determined and assessed need for additional staff and/or consultants and make
the appropriate recruitments if necessary during project cycle.
* Set and continually managed project expectations with team members and other s
takeholders.
* Delegated tasks and responsibilities to appropriate personnel.
* Identified and resolved issues and conflicts within the project team.
* Identified and managed project dependencies and critical path.
* Planned and scheduled project timelines and milestones using appropriate tools
.
* Tracked project milestones and deliverables.
* Developed and delivered progress reports, proposals, requirements documentatio
n, and presentations.
* Determined the frequency and content of status reports from the project team,
analyze results, and troubleshoot problem areas.
* Proactively managed changes in project scope, identified potential crises, and
devised contingency plans.
* Defined project success criteria and disseminated them to involved parties thr
oughout project life cycle.
* Coached, mentored, motivated and supervised project team members and contracto
rs, and influence them to take positive action and accountability for their assi
gned work.
* Built, developed, and grew any business relationships vital to the success of
the project.
* Conducted project post mortems and created a recommendations report in order t
o identify successful and unsuccessful project elements.
* Developed best practices and tools for project execution and management.
PROFESSIONAL WORK HISTORY
Northrop Grumman - Atlanta, Ga. June 2004 - Present
Manager/Project Management May 2009 - Present
Supporting the development of new business within the department and division; s
upporting capture activities and proposal development for the department and div
ision; supporting the department manager and other section managers in the achie
vement of department and division goals
* Promoted a cooperative and constructive relationship between Northrop Grumman
and the small business community to ensure coordination and implementation of st
rategies that integrate small business into the Northrop Grumman Mission
* Strategy Alliance Development: studying the alliance's feasibility, objective
s and rationale, focusing on the major issues and challenges and development of
resource strategies for production, technology, and people.
* Partnership Assessment: created strategies to analyze potential partner's str
engths and weaknesses, create strategies for evaluating all partners' management
styles, preparing appropriate partner selection criteria, understanding a partn
er's motives for joining the alliance and addressing resource capability gaps th
at may exist for a partner
Proposal Development Manager - August 2007 - May 2009
Manage entire proposal process for medium to large proposals with varying degree
of complexity from solution meeting to proposal delivery.
Lead the Proposal Team in delivering a Proposal to the customer according to bus
iness rules and standard processes.
* Analyzed the RFP and make associated proposal process and content judgments
* Provided guidance to proposal owner and assigned LOB and proposal center staff

* Lead proposal team, including estimating number of personnel needed from the L
OB to staff the proposal
* Prepared proposal directive
* Defined styled conventions based on proposal center standards and the RFP
* Prepared proposal scheduled and outlined
* Created, as needed, requirements and compliance matrices of RFP requirements (
assigned production coordinator may assist in this process)
* Managed logistics; scheduled all meetings and ensured food is ordered, as appr
opriated
* Ensured proposal compliance with RFP requirements
Asset Manager and IT Project Management - Specific Project Requirements January
2006 - August 2007
* Insurance claim support - RFI support to Werlinger (Hurricane Katrina Insuranc
e Reconciliation)
* Capital Equipment/Cost Action - Submittal of requisite data for Dallas data ce
nter capital, new telecom capital and other capital to NGSS (coordinate w/Busi
ness Management for submittal in monthly report - by Business Management to NGSS
)
* Managed the determination of capital vs. expense classification w/NGSS (primar
ily Telecom)
* Managed the determination of funding source (substitution vs. new)
* Tracked / status of all capital (equipment & otherwise)
* Managed non-capital equipment reconciliation of Hurricane Katrina
* Insurance claim support - Reconciled $46m+ of $48m in Katrina losses
* Submittal of requisite data for Dallas data center capital, new telecom capita
l and other capital to NGSS (coordinate w/Business Management for submittal in
monthly report - by Business Management to NGSS)
* Prepared CARS for 2006 Capital purchases
* Defined asset tracking processes, policies and procedures using Best Practices
in IT Asset Management.
* Managed the operation of optimal asset deployment and retired in a controlled
fashion
* Performed financial analysis for acquisition cost effectiveness; develop charg
eback and inventory control processes where needed; develops lease/buy models fo
r hardware/software.
* Coordinated of Katrina related / non-recurring IT solutions e.g. Nextel/wirele
ss solution
* Determined budget distribution for $7M 2006 budget
* Managed ''level of effort'': equipment salvage, research, data collection
Client Services Manager of Non-Recurring Projects - June 2004 - January 2006
Responsible for the strategic leadership, responsible for the oversight and mana
gement of Ship Systems Sector Retained Services, management of the Change Notifi
cation process at the Sector, assisting in ensuring a satisfactory level of Comp
uter Security, Business Continuity and Disaster Recovery, and Sector Pool (servi
ce center) Management..Managed requirements for the execution of non-recurring t
actical projects
Sample of Projects Managed:
Microsoft 2003 Evaluation Pilot Test
Microsoft 2003 conversion team
DSP2 End of Lease Team
Xerox MFD/ODA Study Team & Implementations
Server Refresh
Server relocation & consolidation
Managed CSLS MS Office 2003 Conversion including MS Project and Access
BAIN - IT MAINTENACE-True North (Ace Initiative) Review of IIS Maintenance Contr
acts (Hardware & Software), through renegotiations, rebids, or terminations of u
nneeded maintenance contracts saved approximately $2.8 million dollars in mainte
nance cost.
IBM 6400 Printers (Avondale & Pascagoula)
Removal Non-Complainant Hardware or Secure Waivers
Produce Assessment (HP Or Xerox, Laptops & Desktop)
Reduce Supervision Time on Timekeeping PODC Admin
SMS/ALTIRIS Deployment & End-user Support HW & SW
PODC Circuit Sector Costs & Mainframe Operations Monitoring
* Process management lead during the successful implementation of the Desktop So
lutions Project (DSP3) which involved desktop user service and support at Ship S
ystems. After completion of the transition, I received an award for my outstand
ing contributions to the project.
* Member of the Sarbanes-Oxley (SOX) compliance project team during the document
ation development and audit testing phases of the project. Upon completion of th
ese phases, I received an award for my significant and extraordinary contributio
ns and accomplishments during the project.
* Drafted and/or reviewed SOW documents for Ship Systems including Managed Print
Environment (MPE), Client Services Analyst Queue, General Equipment Contract, D
ata Center Transformation (DCT), End User Computing (EUC) and many others.
* Member of the Ships Engineering Process Improvement Team (SEPIT) responsible f
or reviewing and approving all processes and procedures for Ship Systems.
* Team Member responsible for reviewing maintenance and support contracts which
realized substantial savings for Ship Systems. Assembled presentations detailin
g procedures used during effort.
* Project coordinator on the MPE project which reduced costs associated with pri
nters, copiers, faxes and multifunction devices (MFD) at Ship Systems via an out
source agreement by approximately 26%. This year long project required coordina
tion at all levels within the company along with coordination of activities with
potential suppliers.
SAIC West Monroe, La. 07/2001 - 06/2003 Systems Engineering (Central Region In
frastructure) Manager
Manage day-to-day operation of corporate data centers, and provide leadership to
Operations team for supporting data center infrastructure, servers, storage and
environment.
* Front line manager - responsible for leading the Server Management Team respon
sible for the installation, maintenance, testing, troubleshooting and support of
hardware, software, and associated tools in a Windows Active Directory (AD) env
ironment.
* Managed all aspects of technology infrastructure, included E-mail (Microsoft E
xchange), CRM, Storage Technologies, virtualization technologies, back-ups, phon
e systems, virus protection, network and data security, patch management, asset
management
* Management knowledge and experience in planning, deployed and maintenance of
the followed technologies: Windows Server Administration, Active Directory, Micr
osoft, Exchange Server, Microsoft SharePoint, VMware virtualization solution, SA
N storage management (EMC), Unix administration, anti-virus solutions, backup so
lutions, repair and diagnosis of x86 systems, centralized authentication experie
nce
COMPUTER SYSTEMS RESOURCES Memphis, Tenn. 06/2000 - 01/2001
Developed strategic planning, business development, for /IS/IT, Data Center Oper
ations, Network Support, Help Desk and Call Center Support. Developed a marketin
g program to identify potential clients and made presentations to clients identi
fying problems areas, (Problem Analysis, Problem Management and Strategic Analys
is.). Negotiated with clients for pricing and cost of contract work. Assisted in
identifying and recruiting personnel to perform required work.
* Responded to RFPs, RFIs, SOWs, attended Bidders Meetings.
* Negotiated Contract Rates
COMPUTER SCIENCES CORPORATION Calverton, Md. 01/1991 - 12/1999 -Filled all Posit
ions Concurrently (Program Manager - Service Delivery Manager - Data Center Mana
ger - Project Manager-Senior - Help Desk Manager)
Program Manager
Organized, directed and managed support serviced for all activities. Served as t
he contractor's authorized interface with the Government Contracting Officer (CO
), the contract level Contracting Officer's Representative (COR), government man
agement personnel and customer agency representatives.
* Ultimate authority to commit the Contractor's organization and make decisions
for the Contractor's organization in response to Government issues, concerns, or
problems.
Service Delivery Manager
Manage strategic client relationships by working closely with the Relationship M
anager to ensure strategic matters are addressed and resolved in a timely manner
 and/or new opportunities to provide client value are investigated and recommend
ed.
* Report to Sr. Leadership on operational metrics and trends as well as associat
e performance management and development. Prepare, facilitate and conduct monthl
y and quarterly review session with internal peers and service teams to review p
erformance metrics, trending and project updates.
* Participated in delivery of service results to clients. Participated in global
operational initiatives that benefit the general health of the business operati
ons.
* Participated in organizational planning to support new clients with emphasis o
n building core service delivery model that promotes scale, rapid growth and ser
vice excellence.
* Provided excellent service to clients by motivating service teams to deliver o
n all client & internal expectations
* Reporting on monthly and quarterly service delivery metrics and results
Help Desk Manager
Managed IT Help Desk services, structured and continually optimized to function
as a Single Point of Contact (SPOC) for all IT support within a customer's enter
prise. The Help Desk maintains SPOC responsibility from initial contact through
final problem resolution.
* IBM - Software Development (Boca Raton, Fl.) - Supported a growing 3 Tier Help
desk contact center
* IBM - IBM Hardware & Application Support (Tampa, Fl) - Supported a growing 3
Tier Helpdesk (Hardware & Software) contact center
* MasterCard International (St. Louis, Mo.) - Developed "NEW" Processes for thei
r Help Desk & Customer Support Areas
* Alexander & Alexander (Baltimore, Md.) - Developed "NEW" Processes for their H
elp Desk, Help Desk & Customer Support Areas
* IBM- Unix (Austin, TX) Computer Sciences Corp.
Data Center manager
Front line manager - led the Server Management Team responsible for the installa
tion, maintenance, testing, troubleshooting and support of hardware, software, a
nd associated tools in a Windows Active Directory (AD) environment.
* Managed all aspects of technology infrastructure, included E-mail (Microsoft E
xchange), CRM, Storage Technologies, virtualization technologies, back-ups, phon
e systems, virus protection, network and data security, patch management, asset
management
* Management knowledge and experience in planning, deployed and maintenance of
the followed technologies: Windows Server Administration, Active Directory, Micr
osoft, Exchange Server, Microsoft SharePoint, VMware virtualization solution, SA
N storage management (EMC), Unix administration, anti-virus solutions, backup so
lutions, repair and diagnosis of x86 systems, centralized authentication experie
nce
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GTE Communications Corp., - Tampa, FL Proposal Administrator S September 1989
- August 1990
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Validity Corporation - Mechanicsburg, Pa. Task Manager September 1988 - Septem
ber 1989
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__________
CSC., - Herndon, VA Manager - Network Operations June 1987 - September 1988
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Vanguard Technologies - Atlanta, GA - Task Leader February 1986 - January 198
7
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Rusco Electronics System - Atlanta, GA - Senior Field Engineer March 1985 - F
ebruary 1986
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UNINET, Inc. Orlando, FL - Communications Engineer August 1982 - January 198
5
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National, CSS, Inc., Atlanta, GA - Senior Data Communications Specialist May 19
80 - August 1982
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__________
U.S. Armed Forces US, Europe, Middle East May 1972 - May 1979
Professional Training
Bachelor's in Business Management, Almeda College
Project 2003 Level I & Level II (New Horizons) Project Management for Profession
als (New Horizons)
Project Management Fundamentals (New Horizons) SOX Awareness Training
Six Sigma Greenbelt Training (Overview)
Computer Programming & Operations, Control Data Institute Of Technology
Microsoft University - Microsoft Windows 2000 - Network and Operating Systems Es
sentials