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The Global Support organization at TIBCO provides technical Product Support services to our
customers. As a member of this world-wide team, you will help debug and solve problems that may
arise during the implementation of complex solutions by external and internal customers using our
products. You will be responsible for gathering information about the reported problem, researching
for known problems and workarounds, establishing the configuration and steps to reproduce the
problem, and recreating the problem in a lab environment. Once the problem is understood, you
are also responsible to identify workarounds or to collaborate with engineering to get a fix or a
patch to the client as needed to keep their systems operational.
This role requires a lot of focus on problem solving and innovative thinking. Identifying solutions by
understanding the problem requires a great deal of technical expertise so you should have the
appetite to hone your existing skills and learn new ones as you continue working on some of the
most challenging customer problems. You will be joining a team where colleagues with different
competencies work closely together to solve challenging tasks. There are always engaged people
with lots of commitment and energy around you. You will find an energetic, welcoming and informal
work environment that supports collaboration and creativity to make success happen. Many of us
choose to stay here for a long time.
Responsibilities:
Candidate Qualifications: