OBJECTIVE To obtain a career in an organization in need of quality management

organizational skills with excellent team based experience utilizing my recent e

ducation, interpersonal cleverness, and passion.
SKILLS SUMMARY
-Team player, self-starter
-Good at creating as well as maintaining positive company cultur
e -Exceptional project planning
-Multi-task oriented
-Experience in coordinating major events
-Human services knowledge
-Case management ability
-Outstanding customer service and maintaining relations
EDUCATION
2008-2010 University of Phoenix
Masters in Psychology
2002-2005 University of Phoenix
Bachelors of Science in Business Management
2000-2002 Cerritos College
Business Minor Certificate with an emphasis in Supervising and Human Resources
1997-1999 San Francisco State University
General Education
EXPERIENCE
4/2007-4/2009 Customer Service Representative-Sales, Uline (Ontario Ca.)
* Update Accounting Records (payment, invoices, explanations)
* Answer calls in less than 3 seconds (80-100 calls per day)
* Trouble shoot customer products with advance technology provided
* Introduced new sale products
* Customize orders, and coordinate Via shipments using database
3/2004-4/2009 Coordinator Associate, Precious Flowers (Paramount, Ca.)
* Coordinate Special Events
* Provide good customer service
* Manage business-employee interviewing, hiring, and payroll

8/2005-3/2006 Loan Doc's Associate, Argent Mortgage, (Orange, Ca.)

* Entered new loans in software application
* Prepared closing documents for escrow
* Maintained good communication with team; account managers, underwriters, and f
unders
* Revised files, including title report, appraisal, income and documents
* Established good customer service with escrow and title companies

10/1/01-10/20/2004 Interim Project Coordinator, The Salvation Army, Southern Ca

lifornia Division Headquarters, (Los Angeles Ca.)
* Managed Health Risk Reduction Program for men at risk of Human Immunodeficienc
y Virus (HIV)
* Assisted all Social Services Directors with program projects and events
* Supported Health Coordinators with workshops for HIV/AIDS clients
* Conducted data and budget reports for the Office of Aids Programs and Policy.
* Coordinated Events for the Social Services Department, ranging from 800-2,500
clients (Adopt-A-Family, Angel Tree, Christmas toy/food drive, Story Night, Annu
al Thanksgiving Dinner at the Convention Center, Camping, Easter, Mother's Day)
* Designed Desktop Publishing's for upcoming events
* Mailed publishing's to increase number of individuals and company donors
Social Services Assistant 11/11/2003-3/2004
* Assisted all Social Services Directors with projects, routinely re-ordering of
supplies, data management, complete expense reports, arrange meetings, discreet
handling of all business, screen to control interruptions
* Reviewed, signed, and submitted employee time sheets
* Helped manage and oversee Social Services programs for The Salvation Army Sout
hern California Division
* Supported Project Coordinator organize and coordinate Social Services events f
or entire Southern Division (Adopt-A-Family, Angel Tree, Christmas toy/food driv
e, Story Night, Annual Thanksgiving Dinner at the Convention Center, Camping, Ea
ster, Mother's Day, Back-to-School, Utility payment assistance program)
* Assisted in Program Annual Evaluation for Social Services Department Programs
(Alegria, serving families affected by HIV/AIDS with housing and child services,
Bell Shelter, provides shelter and rehabilitation services for men and women, H
arbor Light and Safe Harbor, provides rehabilitation, emotional and spiritual ne
eds for men and women, Family Services, assist low-income families with resource
s to help increase stable housing and income levels by providing case management
* As required recruited, trained, interviewed, processed paperwork, and supervis
ed new hires, paid and unpaid//volunteers, as well as clerical staff
* Managed Program for men at risk of HIV, in the 20months absence of Associate D
irector
Social Services Receptionist Permanent 1/3/2002-11/11/2003
* Performed Clerical work and front desk duties
* Participated and helped the coordinator with the Social Services Departme
nt events
* Assisted with administrative tasks to the Associate Director due to lack of em
ployee retention
Christmas Assistance Program Seasonal Worker 10/1/01-12/31/01
* Answered questions for the Customer Service Christmas hotline
* Interviewed low-income families and recorded their needs
* Entered data into the company's information system
* Managed and recorded donations received
OTHER SKILLS
-Fluent in the Spanish Language
-Research education experience
-Personal sensitivity with social issues and behaviors
-Experience with Excel, Word, Power Point, Print Master, and Print Shop
-Desktop publishing talent
-Excellent presentation style