Exceptions

1. Over stock
2. Fall of tower for a telecom company
3. Fall in sales
4. Shoot in sales
5. Decrease in morale of employee (HR)
6. Motorola case study introduction and exit

 Interactive marketing

Mobile commerce

Electronic commerce

 Uses of manufacturing IS
1. Manufacturing execution system – uses of pert and cam, wastage of materials, etc.
2. Process control system – Tata tea. – fully automated
3. Computer integrated manufacturing – computer will decide everything.(pharmaceuticals)

 Uses of HRIS
1. Staffing
2. Training and development
3. Compensation analysis
4. Balanced score cards (like a mark sheet for student) useful for PA

 Uses of FIS
1. Cash management
2. Investment management
3. Capital management
4. Financial management
  DSS – decision support system

It provides:-

1. Information assists
2. Data figure
3. Summary reports
4. Forecast figures
5. Evaluation of decision options

 DSS characteristics
1. Interactive –
2. Supports decision making
3. Independent or as a sub- system
4. Flexible
5. Quick and meaningful information

 Executive information system – (EIS)

1. Computerizes system
2. Combined features of DSS and MIS
3. Graphical summary
4. Drilling down facility – e.g. Google’s view
5. Use in Crisis management , strategic planning , employee relation , internal and external
monitoring

 OLAP : online analytical processing

1. Drilling
2. Slicing and dicing
3. Changing display
4. Complex modeling
5. Time intelligence

 MIS
1. In house
2. Procurement
a. RFI (request for information)
b. Evaluation
 c. Select a vendor
3. Outsourcing
  MIS in CRM (customer relationship management)
1. Strategic relationship with existing customers
2. Using customer information for better services
3. Creating customer values and loyalty programs
4. Implementing integrated CRM solution strategy
5. Attraction of new customers

 MIS in E-commerce
1. Cross selling (shirt and tie ) and up-selling (went to purchase 10 rest brush but give him bush of
100 rest ) mechanism
2. Direct marketing and fulfillment
3. Customer support and services
4. Field service operation (extended support)
5. Retention management
6. Online trouble ticketing

Ex: - e-Bay, WOOT, Zippos, reify-shopping

 SDLC
1. Waterfall
2. RAD
3. Agile
4. Incremental
5. Proto-type

 ACID effect
1. A- atomicity
2. C- constant
3. I- integrity
4. D- durability

e.g.:-BSNL distributed database

 Benefits of DBMS:-
1. Proxy server is directing user destination to the proper department/server.
2. Centralized database
  Enterprise Resource Planning:-

Communication loss

ERP:-

Package evaluation:-

Criteria’s:-

1. Functional fit
2. Degree of integration of business components
3. Flexibility and scalability
4. Complexity
5. User friendly
6. Implementation cycle
7. Ability to support
8. Multi-site planning and control
9. Technology
10. Customization required
11. Updates availability
12. Local support
13. Total cost

Contingency planning:-

Planning for the uncertainty and future event which we can’t forecast.

Knowledge transfer model

Tactic – tactic :- oral words

Tactic – explicit :- sir speak to students

Explicit – explicit :- written to written

Explicit – tactic: - books to student

Brain drain: - This to retain employees as a part of retaining their knowledge with a way of a document
or something like that.

Four steps are there

Capturing knowledge

Organizing knowledge
Refining knowledge

Transfer knowledge