BUSINESS COGNATE (POA and POB) SCHOOL BASED

ASSESSMENT

CANDIDATE NAMES/ NUMBER: Javone-Anthony Gordon/ 1001280781

Djaun Williams/ 1001282091
SCHOOL: Wolmer’s Boys’ High School CENTRE NUMBER: 100128
SUBJECT: Principle of Business
TEACHER: Mrs. Grant
YEAR OF EXAMINATION: 2021

TABLE OF CONTENTS
CONTENT PAGES PROBLEM STATEMENT
.......................................................................................................... 3 OBJECTIVES
............................................................................................................................... 4
BACKGROUND/OVERVIEW ...................................................................................................
5 METHODOLOGY
....................................................................................................................... 6 PRESENTATION
OF DATA ...................................................................................................... 7 FINDING
STATEMENTS......................................................................................................... 12
CONCLUSION ...........................................................................................................................
13
RECOMMENDATIONS............................................................................................................
14 BIBLIOGRAPHY.......................................................................................................................
15 APPENDIX..................................................................................................................................
16
 2
PROBLEM STATEMENT

A study of the leadership style(s) employed at M&G Industrial Maintenance Services Ltd and the

impact it has on productivity for the month of February 2021.

 3
OBJECTIVES

The objectives of this study were:

∙ To identify the leadership style(s) employed at M&G Industrial Maintenance Services Ltd. ∙

Discuss the leadership style(s) used by M&G Industrial Maintenance Services Ltd. ∙

Determine the impact the employed leadership style(s) have on productivity.

 4
BACKGROUND/OVERVIEW

M&G Industrial Maintenance Services Ltd is a small business owned and operated by Mark

Green. The business started operation in 2014. The business specializes in repair and

maintenance services of all make and model forklifts such as man lifts and pallet trucks and also

rents them as well as other machines. It is located at Freetown Square, Freetown, Clarendon.

For any business to be successful, a good leader has to be present. A leader is defined as the head

of a business. The researchers of this project, who aim to be future entrepreneurs, wanted to find

out how a good leader runs his business, that being, what leadership styles are employed by this

leader. “A leadership style refers to a leader's characteristic behaviors when directing, motivating,

guiding, and managing groups of people.” (Kendra Cherry, 2020) There are four types of

leadership styles. They are:

∙ Democratic Leadership
∙ Autocratic Leadership
∙ Laissez- faire Leadership
∙ Charismatic Leadership
The main objective of this study is to see how the leader of the chosen business runs his business,

that is, the leadership style chosen by them and how the chosen leadership style impacts

productivity within the workplace. At the end of the research, the information can be used to

assist managers in the choice of leadership styles used to improve productivity in their

organizations. It is important for a business to have a good leader who uses a good leadership

style. Without a good leader a business will lose productivity as well as performance and this

may lead to loss of jobs, bankruptcy or even closure of the business hence it is keen that a good

leader is head of the business.

 5
METHODOLOGY

A questionnaire and an interview were chosen by the researchers as their data collection

instruments. Primary and secondary data collection methods were also used to assist the research.

There were limitations to the two forms of data. With secondary data, the information collected

might be outdated, vague or even inaccurate. Primary data however, required a lot of time to

collect the required data.

A digital questionnaire created on the Google Forms website consisting of 10 closed ended

questions was issued via a WhatsApp link to the workers of the business. This method was

chosen to ensure confidentiality among respondents as well as being the easiest method to

administer and receive data. The data collection period was one week spanning from February

28, 2021 to March 6,2021. A total of 15 responses were received.

An over-the-phone interview was conducted by the researchers with the business owner on

February 26, 2021. The interviewee was asked 1 closed ended question and 4 open ended

questions. An interview was chosen as it allowed the researchers to get detailed and thorough

information directly from the head of the business.

 6
PRESENTATION OF DATA

Figure 1: Pie Chart Showing the Types Leadership Style Employees Think Are Employed
by Their Boss

LEADERSHIP STYLE
EMPLOYEES THINK
ARE
EMPLOYED BY
THEIR BOSS

Laissez-Faire
0%
Charismatic
Autocratic 0% Democratic 80%
20%

Democratic Autocratic Laissez-Faire Charismatic

80% of the respondents indicated that the leader employed a democratic leadership style while
20% indicated he employed a charismatic leadership style. No employee indicated that a laisses
faire nor autocratic leadership style was employed.
 7
Figure 2: Column Chart Showing How Employees Feel About the Employed Leadership
Style

HOW EMPLOYEES FEEL ABOUT THE EMPLOYED

LEADERSHIP STYLE

S M

S
U 2
N

9876543210
N

0
S

8
E

1
EMPLOYEES' FEELINGS
F

E
5
B

Excellent Satisfactory Could be Improved Needs to be changed

8 workers (53%) indicated that they feel the employed leadership style is satisfactory while 5
workers (33%) indicted that it was excellent. Only 2 workers (13%) indicated that the leadership
style could be improved while none indicated that it needed to be changed.

8
Figure 3: Bar Graph Showing Level of Motivation Employees Gain from the Employed
Leadership Style

HOW MOTIVATED TO DO WORK EMPLOYEES ARE BY THE

CURRENT LEADERSHIP STYLE

LE

V motivated 9
E

0 6
A

Not Motivated Motivated Enough Very

0123456789

NUMBER OF RESPONSES

40% of the respondents feel

very motivated by the current
employed leadership style while
60% feel motivated enough.
No respondent indicated a lack
of motivation by the employed
leadership style.
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Table 1: Table Showing How Productive Employees Think, on a Scale of 1-5, That the
Business Is as a Result of the Employed Leadership Style
SCALE NUMBER OF RESPONSES PERCENTAGE

1 (Unproductive) 0 0%

2 0 0%

3 (Productive) 4 26%

4 8 54%

5 (Very Productive) 3 20%

Respondents chose on a scale of 1 to 5 how productive they think the business is as a result of the
employed leadership style.
∙ 54% (8 respondents) chose 4/5
∙ 26% (4 respondents) chose 3/5
∙ 20% (3 respondents) chose 5/5
∙ 0% chose (no respondent) below 3/5(1/5 & 2/5)
 10
Table 2: Pictogram Showing Recommendations Suggested by Employees to Improve the
Current Leadership Style
RECOMMENDATIONS NUMBER OF RESPONSES

Better task assigning skills

Communicate more

Listen more

Improve Decision making skills

KEY: = 2 responses

10 respondents indicated that better task assigning be done by the leader to improve his
leadership while 8 indicated that he should communicate more. Listening more had a frequency
of 6 responses while improving decision making skills was only chosen by 4 respondents.
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FINDING STATEMENTS
As seen in Figure 2, more than half the workers (53%) found the employed leadership style to be

satisfactory to excellent ,13% indicated it could be improved but none indicated that it needed to

be changed. They did however have recommendations on how the leader could improve the

current leadership. The most picked areas were better task assigning skills and communication.

All respondents indicated being motivated to do work and also indicated a score of 3 and over on

a scale of 1 to 5 of how productive they believe the business is (see Table 1).

From the interview conducted, it was found that a democratic leadership style is employed. The

business owner indicated that he motivates workers by doing actions such as praising and gifting

them. The leader also indicates that he takes responsibility if a team member doesn’t carry out

tasks and that he communicates with them to ensure that work is done. He sees his current

leadership style as sufficient hence will continue employing it. He also states areas such as

communication and task assigning skills which he could improve to maximize productivity.
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CONCLUSION

M & G Industrial Maintenance Service Ltd.’s leader employs a democratic leadership style and it

is productive. This was because employees were motivated to do work, saw their productivity

rate as high and that the leader sees the importance of cooperating with his employees and sees

his employed style in the same light as his employees. The researchers concluded that the

employees are satisfied with the current leadership style however do see areas that if aided would

improve productivity within the business. The researchers also concluded that the actions of a

leader are directly connected to the motivation of employees and that it is important that leaders

examine themselves to see areas that they can improve on to increase relationships with

employees and productivity in the long run.

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RECOMMENDATIONS

Based on the research it was revealed that communication and task assigning skills done by the

leader were areas that could be improved. If these areas are improved, they would greatly

improve the leadership style as both are important areas of the democratic leadership style.

Better communication will improve relationships between workers and the boss and if tasks are

better assigned, work can be done quicker and more efficiently increasing productivity.

Productivity can always be increased, as there will always be areas that we imperfect humans can

improve on hence a good leader will recognize this and act accordingly to ensure he is always

increasing his business’s productivity.

 14
BIBLIOGRAPHY

∙ "Is Democratic Leadership The Best Style Of Leadership?". Verywell Mind, 2021,
https://www.verywellmind.com/what-is-democratic-leadership-2795315 . Accessed 20
Mar 2021.

∙ "What Are Prominent Leadership Styles And Frameworks You Should Know?". Verywell
Mind, 2021, https://www.verywellmind.com/leadership-styles-2795312 . Accessed 20
Mar 2021.

∙ Alvin R, Dave R, Ivan W. fifth edition 2011. Principles of Business for CSEC

Examinations, Macmillan Publishers Limited

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APPENDIX

Questionnaire
Good day
This is a questionnaire for the Principles of Business School-Based Assessment of Javone
Anthony Gordon and Djaun Williams.
Please read each of the following questions and select the answer that suites your opinion best.
Your information WILL NOT be shared and will be used SOLELY to aid the progress of our
School-Based Assessment.
We thank you for your cooperation.
Instructions:
o -Multiple choice question (Only one response is accepted)
[ ] -Checkbox (All answers can be selected)

Please proceed:

1. Gender

o Male

o Female

2. What is your age range?

o 18-28

o 29-39

o 40-50

o Above 50
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3. Which of the following leadership styles is employed by the leader?

o Democratic (Open to opinions, works along with workers, workers take part in decision
making)
o Autocratic (Not open to opinions, simply gives orders, does all decision making) o

Laissez-faire (Lets workers decide what they want to do without involvement) o Charismatic

(Motivates workers, confident, convinces workers, has a special ability to lead)

4. How do you feel about the employed leadership style? *

o It is excellent

o It is satisfactory; work gets done

o It could be improved

o It needs to be changed

5. How motivated to do work are you by the current employed leadership style?

o Very motivated (will do work because you have genuine respect for the leader)

o Motivated enough (will do work because it is it is your duty)

o Not motivated (Will only do work when absolutely necessary)

6. What is the level of difficulty for communication between the leader and workers?

o Easy (the leader is easily communicated with)

o Medium (it takes a while before communication with the leader can be done) o Hard (It is

hard to even get the chance to communicate with the leader and if the chance arrives, it is

hard to communicate ideas)

o Very hard (contact between the leader is almost non- existent)

17
7. What characteristics below does your leader have?

Honesty

Flexibility (ability to adapt to changes)

Focus (manage and maintain goals of the organization)

Intelligence (think logically regardless of situation)

Conflict solving (solves conflicts quickly and efficiently)

Other:

8. Do you believe that you and your colleagues are working at full potential?

o Yes

o No

9. On a scale of 1 to 5, how productive do you think the business is as a result of the current

leadership style.

Unproductive

o 1

o 2

o 3

o 4

o 5

Very Productive
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10. What recommendations do you suggest to the leader for improvement, if any? (If you are

satisfied with the current leadership style do not answer, it is not a required question)

Communicate more

Listen more

Improve decision making skills

Better task assigning skills

Other:

Interview Questions
1. What type of leadership style(s) do you employ at your business?

2. How, as in what action(s) do you engage in to motivate your workers? 3. What is your

response to someone who questions your decision-making abilities? 4. Are you willing to take

responsibility when a team member fails to deliver against expectations (does not carry out

work activities)?

5. Do you see the need for change/ improvement with your current leadership style?
19