FUNCTIONAL AREAS IN

MANAGEMENT

JOB ROLES
Human Resources
 Recruitment, retention and
dismissal of staff
 Training, development and
promotion of staff
 The monitoring and maintenance of
good working conditions
 Health and Safety
 Liaison with employee organisations
and trade unions
 HUMAN RESOURCES
JOB TITLE FUNCTION & RESPONSIBILITY
Human resources Deciding the overall staffing policies of the organisation. Advising senior
director management. Setting the HR budget. In charge of all the HR functions in the
organisation.

Human resources Managing the HR department and staff involved with industrial relations and trade
manager union negotiations, implementing the organisation’s HR policies.
Recruitment officer Responsible for the recruitment and selection of staff.
Training/staff Responsible for training and staff development.
development officer
Personnel/staffing Keeping staff records, monitoring staff welfare.
officer
Health and safety Overseeing all health and safety matters, accident monitoring and prevention.
officer
Security officer General security, responsible for all security staff.
HR administrative Administrative work relating to the human resources function.
assistants
Finance

 Preparing accounts
 Paying wages and salaries
 Obtaining capital and resources
 Allocating budgets
 FINANCE
JOB TITLE FUNCTION & RESPONSIBILITY

Financial director Giving advice to senior managers on the overall financial policy of the
organisation. Overseeing the company budget. In charge of all finance function
in the organisation.
Financial Manager Managing the finance function and staff. Advising on financial recourses.

Chief accountants Overseeing the preparation of the final accounts of the organisation.
Management Producing continuous financial information for management.
accountant
Credit controller Advising on credit policies. Ensuring that money owing to the company is kept
within agreed levels.
Chief cashier Responsible for the receipt, safe keeping, banking and accounting of all cash
received.
Payroll Responsible for overseeing the company payroll and salary/wage section.
administrator
Wages clerk Assist the payroll administrator in the production of salary and wage details.
Ledger clerk Assist the chief accountant in the recording of all financial transactions.
Credit control clerks Assist the credit controller in checking the credit status of new customers and
existing accounts. Reminding customers of overdue payments.
Marketing & Sales

 Market research
 Primary research / secondary research
 Marketing mix
 4 P’s (Product, Price, Place, Promotion)
 Sales promotion
 Advertising campaigns
 MARKETING & SALES
JOB TITLE FUNCTION & RESPONSIBILITY

Marketing director Responsible for the overall marketing function and its aims and objectives.

Sales director Responsible for the sales function.

Sales manager Responsible for sales staff and the achievement of sales targets, often within the
UK.
Export manager Responsible for overseas agents and the achievement of sales targets overseas.
Advertising manager In charge of advertising and liaising with agency staff over publicity campaigns.
Sales coordinator The ‘link’ person for travelling sales representatives who require urgent
information.
Sales Sales people who visit customers in the UK and overseas.
representatives
Market researchers Find out customer opinions on current and proposed goods and services.
Order clerks Accept and process sales orders.
Shipping clerk Arrange for the transportation and delivery of orders overseas and the
completion of export documentation.
Telephone sales staff Accept and process telephone orders.
Production
 Obtain resources to produce goods
or provide a service
 Organising the resources to produce
the goods or provide the service in
the most appropriate way.

In order for this to be achieved

satisfactorily, several criteria must
be considered. ….
Production cont….
a. The aims of the business (e.g.. Does it
want to sell cheaply to the mass market
or make exclusive items or provide a
personal service?)
b. The resources which are needed to
produce the goods or provide the service
c. How the resources an be organised to
achieve the aims in the most cost-
effective way
d. How the operation can be monitored and
controlled to achieve the desired result.
 PRODUCTION
JOB TITLE FUNCTION & RESPONSIBILITY
Production director Responsible for the entire production function and its operations.
Operations or Works Responsible for the production of all goods as scheduled and to the quality required.
manager
Purchasing manager Responsible for the acquisition of raw materials.
Chief engineer Responsible for all maintenance staff and for scheduling equipment maintenance and
recommending modifications
Chief designer Responsible for the design team and the design of the finished product.
Production planners Plan all production to maximise machine use and staffing, taking account of customer
requirements.
Production controllers Check production is going to schedule.
Quality controllers Check quality is to the required standard.
Buyers/Orders clerks Buy the raw materials required for production.
Stores staff Store and monitor stocks of all raw materials and components and issue these as
required.
Draughtsmen Responsible for the technical design of manufactured equipment.
Foremen Supervise the maintenance staff and factory operatives.
Dispatch clerks Responsible for dispatching the finished goods.
Designers Responsible for the actual design of the finished product.
Engineers Responsible for carrying out equipment maintenance.
Factory operatives Undertake the production and assembly of manufactured items by machine or by hand.
Administration
 Clerical work
 Mail handling, record keeping, document
production, organising meetings, dealing
with enquiries etc

 Cleaning and maintenance

 Security
 Health & Safety
 IT and software
 ADMINISTRATION
JOB TITLE FUNCTION & RESPONSIBILITY
Company Secretary A senior executive responsible for all the legal affairs of the company, dealing with
shareholders, insurance and pension matters and organising director’s meetings
Administration manager Managing the administration operations of the organisation
IT manager Managing all the IT requirements of the company, including equipment maintenance
and advising on future needs
Office manager/ Senior Responsible for overseeing the administration operations in a particular office or
administrator department.
Chief security officer Responsible for the security staff and for advising on security requirements
Reprographics Responsible for running a reprographics (printing/ photocopying) section
supervisor
PA/secretarial staff Responsible for providing secretarial and administrative support, usually to senior
managers
Administration assistant Assists with administrative tasks in a particular area.
Word processing Responsible for document production/ input of data into a computer system.
operator/data input
clerk
Cleaning staff Cleaning of general office areas, facilities and equipment
Maintenance staff Responsible for routine maintenance work, which may include painting and decorating
Security Responsible for monitoring and maintaining security to the required standard
Customer Service

 Providing information
 Giving advice
 Providing credit facilities
 Delivering goods
 After-sales service
 CUSTOMER SERVICE

JOB TITLE FUNCTION & RESPONSIBILITY

Customer services Responsible for the overall customer service function and staff
manager

Technical services Responsible for all the technical services function and staff
manager

Delivery or Responsible for scheduling and overseeing the delivery of all new items sold
distribution manager

Customer services Deals with customers, face-to-face or on the telephone. Liaises with other
assistant staff over complex issues and either responds to customers personally or
ensures issue is dealt with by specialist

Technical advisers Deal with customers who are encountering technical difficulties

Telephone help line Deal with customer enquiries over the telephone
staff
Information Technology

 Management of ‘network’
 Allocating new users access
 Dealing with queries
 Setting up network services
 Liaising with other users
 Routine repairs
 Provide a help desk
Note:

It is probably the most rapidly

changing area in a business.
Computers installed one year are
out of date three years later.
Research and Development
DISTRIBUTION

 Which channels of distribution to

use – wholesaler, retailer, customer
 Which method of distribution to use
– road, rail, air, sea
 How to get the products to the right
place at the lowest cost
Channels of distribution
Most common channel of distribution is:

MANUFACTURER

WHOLESALER

RETAILER

CUSTOMER
 Channels of distribution
Most common channel of distribution is:

Who makes product MANUFACTURER

Storage, e.g..
WHOLESALER Cash & carry

Shops RETAILER

CUSTOMER
 Tesco
(location)
Pontypool Tesco Tesco
(location)

Tesco
(location) HEAD OFFICE
Tesco
(location)

Tesco
(location) Tesco Tesco
(location) (location)
BOARD OF DIRECTORS FOR TESCO

• David Reid
• Rodney Chase
• Sir Terry Leahy
• Richard Brasher
• Philip Clarke
• Andrew Higginson
• Tim Mason
• David Potts
• Charles Allen CBE
• Karen Cook
• E Mervyn Davies
• Dr Harald Einsmann
• Ken Hydon
• Carolyn McCall
 Look at
individual job
roles for each
Head Office - Organisation Chart area for in
depth
Board of Directors breakdown for
a chart

Managing Directors Functional Area Manager

Area Managers Deputy Functional

Area Managers

Deputy Area Managers

Staff

Store Managers
 TESCO – FUNCTIONAL AREAS
Customer Service

Finance
Research & Development

ICT
Administration
HEAD OFFICE

Marketing Human Resources

Distribution production

Sales Finance
 Pontypool Tesco – Organisation Chart
Torfaen Area Manager

Store Manager

Assistant Manager

Supervisors Human Resources Finance Administration

Manager
Staff Staff Staff
Staff

Staff
Diff supervisors for
different areas
Staff (frozen, tills etc)
 PUBLIC OWNERSHIP

CENTRAL GOVERNMENT
LONDON

LOCAL GOVERNMENT
TORFAEN COUNTY BOROUGH COUNCIL

PONTYPOOL ACTIVE LEARNING CENTRE

 Council
Organisations
Pontypool Active
Learning Centre Council
Organisations

Council
Organisations Torfaen County
Borough Council Council
Organisations

Council
Organisations Council Council
Organisations Organisations
 TCBC – FUNCTIONAL AREAS
Customer Service

Finance
Research & Development

ICT
Administration
TORFAEN COUNTY
BOROUGH COUNCIL
Marketing Human Resources

Distribution production

Sales Finance
 Pontypool Active Learning Centre –
Organisation Chart
Torfaen County Borough Council – Leisure Manager

Manager

Assistant Manager

Supervisors Human Resources Finance Administration

Manager
Staff Staff Staff
Staff

Staff
Diff supervisors for
different areas
Staff
(gym/pool)