F 7563

N
M.B.A- DEGREE EXAMINATION, OCTOBER 2019
Third Semester
TOTAL QUALITY MANAGEMENT
(2018 Admissions-Regular/2Ol7 Admissions-Supplementary)
Time : Three Hours Maximum : 60 Marks
Part A
Arxwer any fle questions.
Each question carric.s 6 marks.
1. What are the dimensions of quality ?

2. What is Juran's Ttilogy ?

3. What is Taguchi Quality Loss Function ?

4. What is acceptance sampling by variables ?

5. What is failure Mode and Effect Analysis ?

6. What are the Costs of Quality ?

7. What are Green Belts ?

8. What is Malcolm Baldrige Nationai Quality Award ?

(5x6=30marks)
Part B
Answer anry two questions.
Each question carries lO marhs.

9. Explain the Deming's principles on TQM.

10. Explain the control charts for variables with examples.
11. Discuss the steps in Quality Function Deplolznent Process.

12. Outline the features of ISO 14000.

(2 x 10 = 20 marks)

Part C

Compulsory questinn.
It carries 70 marks.
13. Explain the root causes of flight departure delays.
(1 x 10 = 10 marks)