Tata Motors

Leadership

Tata motors consist of eminent industry experts who bring wealth of knowledge
that help in strategic decision making towards improving operations and
performance. Ratan Tata is a leader who takes a more democratic approach to
leadership. However, on earlier occasions, he has also used the other two styles.
He is more democratic since he constantly encourages his group's leadership to
foster open dialogue and involvement.

1) Ratan N Tata – was the executive chairman of Tata sons, one of the two
promoter holding companies of Tata group.
2) N Chandrashekaran – Natrajan Chandrashekaran is the chairman of the
board at Tata sons, the holding company and promoter of Tata group
companies.
3) Venu Srinivasan – Director
4) Ajay Piramal – Director
5) Dr. Ralph Speth – Director
6) Bhasker Bhat – Director
7) Harish Manwani – Director
8) Saurabh Agarwal - Director

Policies

Tata policy lays down different policies for operations spread across different
geographies.

1) Safety and Health policy – They are committed to provide injury free
organisation and ensuring safety and health of employees.
2) Environment Policy – The company reaffirms its commitments to
minimize the adverse impacts of its products, operations and services on
the environment.
3) Quality Policy – They always focus on quality standards.
4) Sustainability Policy – They aspire for the global sustainability leadership
in the transport sector.
5) Whistle blower policy - The Whistleblower Policy lays down guidelines
for reporting of Protected Disclosures, by employees, directors and other
stakeholders, relating to violation of Tata Code of Conduct.
6) CSR Policy - As an integral part of commitment to Good Corporate
Citizenship, TATA Motors believe in actively assisting in the
improvement of the quality of life of the people in the communities,
giving preference to local areas around the business operations.
7) Dividend distribution Policy - This Policy seeks to lay down a broad
framework for the distribution of dividend by the Company whilst
appropriately balancing the need of the Company to retain resources for
the Company’s growth & sustainability. Through this policy, the
Company also endeavors to maintain fairness and consistency while
considering distributing dividend to the shareholders
8) Environment Procurement Policy – Tata motors look for holistic
approach on the environment procurement policy.
9) Climate change policy – Tata motors is committed to help in reducing the
impacts of climate change.
10) Privacy Policy - This privacy notice describes the information
about you that TML collects through this website, how that information is
used, maintained, shared, protected and how you can update it. It also
applies to all personal data received by TML from the European
Economic Area (“EEA”) in any format, including electronic or paper.
Objectives and Strategies

Tata motors focus is on strengthening market presence by offering solutions

that meet and surpass customers' expectations and deliver hassle-free sales
and service experience to customers.

Tata intends to meet the evolving needs of the vehicle industry by launching
a new product line. These items are made with the goal of offering comfort,
reliability, safety, capacity, and value to the end user.

Human Resource Management

Tata motors do an Executive Selection Scheme (ESS). It is a fast track

programme for accelerated growth of high potentials professionals. The
selected candidates join high level in terms of promotion and learning. They
provide 4 months training in IIM. They also provide project based training
program.

Resources

Tata Motors' diversified portfolio includes sports utility vehicles, buses,

lorries, a wide range of cars, and defence vehicles. The company is also one
of India's major OEMs (Original Equipment Manufacturers), providing a
wide range of smart, integrated, and e-mobility solutions.

Processes

Tata Motors is known for its world-class manufacturing. Their facilities

ensure that every stage of the manufacturing process, from design to
manufacture to assembly, meets the highest quality requirements. Their
plants blend cutting-edge technology with current manufacturing processes.
 Customer focussed results

Tata Motors going all-out to please customers, right from buying experience to
after sales service to enhance satisfaction, as it looks to overcome past issues
and claw back to a dominant position in the domestic passenger vehicles
market. The quality teams have helped the service team to resolve repairs in the
most effective manner. The move helps in a revamped customer complaints
management programme that is backed now by a post-resolution feedback
system to ensure lasting resolutions and customer satisfaction.

Employee Satisfaction

Tata Motors' 170-nation network provides employees with chances that few
other firms can match. Despite its poor success in the domestic market, Tata
Motors has a natural advantage in attracting talent. Its top achievers in India
may be offered opportunities to work for the company's major brands in the
United Kingdom, Jaguar and Land Rover. Every two to three years, 150-200
employees are given global experience, according to the company.
Learning Management System (LMS) and iTeach efforts at Tata Motors
Academy facilitate knowledge exchange. Employees can take control of
knowledge accumulation using an LMS, while senior management can offer
their experience through iTeach. The human resource initiatives, when
combined with a rearticulated compensation philosophy and a variable pay plan,
guarantee that Tata Motors stays performance-oriented and talent-driven.
Employee satisfaction has climbed from 57 percent to an all-time high of 65
percent, according to the corporation. The rate of attrition is decreasing, and it is
now in the single digits.
Impact on environment and society
Tata motors are looking to minimise the green house emissions. They are
developing products powered by alternating fuels and having higher recyclable
and recoverable content. They are promoting fuel blends sourced from non-
fossil fuel sources. They are maximising the use of renewable energy.
Business Results
Tata Motors reported a consolidated net loss of Rs 1,451.05 crore for the
December quarter against a profit of Rs 2,941.48 crore in the same quarter last
year. The total revenue from operations came in at Rs 72,229.29 crore, down
4.52 per cent against Rs 75,653.79 crore in the corresponding quarter last year.