HARTZELL PROPELLER INC.

SERVICE LETTER
TRANSMITTAL SHEET
SERVICE LETTER HC-SL-61-172

Propellers and System Components

Hartzell Policy - New Fee for Parts Evaluation

March 15, 2000

This page transmits Revision 1 to Service Letter HC-SL-61-172, dated May 15, 1996

• Original, dated May 15/96

• Revision 1, dated March 15/00

Propeller assemblies that have previously complied with this Service Letter are not
affected.

This Service Letter contains no modification information that revises the approved
configuration and therefore does not require governmental or other regulatory agency
approval.

Changes are shown by a change bar in the left margin of the revised pages.

Some of these changes which do not affect technical content may not be highlighted
in this transmittal sheet.

This revision is issued to change the following:

- This revision revised the dollar amount required when Hartzell performs an evaluation.
Return Material Authorization (RMA) procedures were added.

This Service Letter is reissued in its entirety.

 HARTZELL PROPELLER INC.
SERVICE LETTER
Propellers and System Components
Hartzell Policy - New Fee for Parts Evaluation

1. Introduction
A. Hartzell Propeller Inc. has previously allowed customers to send propeller components
to the factory for evaluation and repair. Components have been submitted for the
following reasons:
(1) Inspection by Hartzell Propeller Inc. to validate conditions discovered by overhaul
facilities.
(2) Propeller parts sent in for repairs that can only be performed by Hartzell Propeller
Inc.
(3) Components sent in for warranty claim.
B. Hartzell Propeller Inc. has previously accepted all propeller components and performed
the evaluations at no charge to the customer.
C. Hartzell Propeller Inc. often receives propeller components for repair that cannot be
repaired or do not require repair.

2. Approval
This Service Letter contains no modification information that revises the approved
configuration and therefore does not require governmental or other regulatory agency
approval.

3. Policy
A. Hartzell Propeller Inc. incurs considerable expense for each item that is evaluated.
B. Propeller parts sent to the factory that are either unrepairable, no fault is found, or
require a second opinion will now incur a two hour labor ($150.00) fee; however,
components that are repairable will only incur the appropriate charge for that repair.
C. Customers who are unsure if they will be charged the two hour labor ($150.00) fee
should contact Hartzell Propeller Inc. prior to shipping any components.

4. RMA Procedure
A. Customers should contact Hartzell Product Support Department for RMA (Return
Material Authorization) number prior to shipping any components. Any components
shipped without a RMA number will be returned to the customer.
B. When shipping components to Hartzell Propeller, be sure the packaging and parts are
tagged with the RMA number for quick referencing.

May 15/96 HC-SL-61-172

Revision 1, March 15/00 Page 1 of 2
 HARTZELL PROPELLER INC.
SERVICE LETTER
Propellers and System Components
Hartzell Policy- New Fee for Parts Evaluation

5. Appendix
A. For questions concerning this policy, contact:
Hartzell Propeller Inc. Telephone: 513.778.4200
Special Product Services Fax: 513.778.4391
One Propeller Place
Piqua, Ohio 45356 U.S.A
B. For Hartzell service literature and revisions, contact:
Hartzell Propeller Inc. Telephone: 513.778.4200
Product Support Department Fax: 513.778.4321
One Propeller Place
Piqua, Ohio 45356 U.S.A

May 15/96 HC-SL-61-172

Revision 1, March 15/00 Page 2 of 2