Digital Public

Administration
Infographic 2020
Austria

Political Communications Legislation

The Austrian Government Programme, “In Responsibility On 1 January 2020, the right to electronic correspondence
for Austria - Government Programme 2020 - 2024”, gives with the public administration entered into force. Citizens
the subject of digitalisation a particularly high priority and now have the opportunity of handling their contacts with the
includes numerous measures to establish and further authorities electronically and entirely without a break in
ensure Austria’s role as a leading digital nation. media.

Governance Infrastructure
The responsibility for Austria's eGovernment strategy/policy In March 2019, the government relaunched the Austrian One-
lies within the Federal Ministry for Digital and Economic Stop eGovernment portal for citizens, oesterreich.gv.at. The
Affairs. The main body responsible for interoperability portal has been expanded with the introduction of new
activities is the Platform Digital Austria (PDA). services for citizens (e.g. baby point and relocation).

Digital Public Administration indicators eGovernment indicators

Percentage of individuals using the internet for eGovernment performance across policy priorities

Austria EU28 average

+4%* Austria EU27+ average
Interacting with
public authorities 70% 55% User-centricity
96
+3%*
Obtaining 86.5
information 59% 44%
Key enablers Transparency
89 61.4 65.6 82
+6%*
Downloading
official forms 44% 33%
67 50.8
+2%*
Sending filled
forms 47% 38% Business cross border 80 82 Citizens cross border
mobility mobility
* This is the trend evolution compared data from Eurostat in 2018.

Source: Eurostat 2019 Source: eGovernment Benchmark report 2020

State-of-Play of Interoperability
EU27 Average Higher performance Middle-upper performance Middle-lower performance Lower performance
FOR INTEGRATED PUBLIC
CONCEPTUAL MODEL

SECURITY AND PRIVACY

SERVICES PROVISION

EXTERNAL INFORMATION SOURCES AND SERVICES

CATALOGUES
OPEN DATA
BASE REGISTRIES
INTERNAL INFORMATION SOURCES AND SERVICES
CONCEPTUAL MODEL
INTEROPERABILITY

TECHNICAL INTEROPERABILITY
SEMANTIC INTEROPERABILITY
LAYERS

ORGANISATIONAL INTEROPERABILITY
LEGAL INTEROPERABILITY
INTEGRATED PUBLIC SERVICE GOVERNANCE
INTEROPERABILITY GOVERNANCE

ASSESSMENT OF EFFECTIVENESS AND EFFICIENCY

PRESERVATION OF INFORMATION
INTEROPERABILITY PRINCIPLES

ADMINISTRATIVE SIMPLIFICATION
MULTILINGUALISM
SECURITY AND PRIVACY
INCLUSION AND ACCESSIBILITY No data

USER-CENTRICITY
TECHNOLOGICAL NEUTRALITY AND DATA PORTABILITY
REUSABILITY
TRANSPARENCY
OPENNESS
SUBSIDIARITY AND PROPORTIONALITY
0 1 2 3 4

Source: European Interoperability Framework Monitoring Mechanism 2019

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