Ace A.

Fati-ig (BSOA2a)

1. What is the role of senior management in Total Quality Management (TQM)?

TQM is the process of creating and implementing a company's total quality
management plan, which includes policies, programs, and initiatives. Leads cross-
functional teams to research and develop effective tools, processes, and systems to
assure the highest quality goods and services.

2. Explain the concept of a quality management system.

Quality management is the act of overseeing all of the activities and tasks that
must be performed to maintain a desired level of excellence. This includes establishing a
quality policy, creating and implementing quality planning and assurance, and quality
control and improvement.

3. What is a quality policy statement? Distinguish quality policy from organizational vision
and mission.
A quality policy statement is a short document published by the quality team or
management of an organization to establish what quality means to that organization.

4. Discuss the importance of quality audit.

Organizations and companies need to monitor their activities and processes to
ensure that everything is running smoothly and according to plan. Quality audits are a
great resource for overseeing various organizational issues and identifying gray areas in
order to correct them. Quality audits are a powerful management tool that is
implemented to review the causes of poor quality, corrective actions taken, and quality-
related confirmatory or verification activities carried out. It not only recognizes
problems and errors in the quality management system, but also helps to improve and
correct them based on general conclusions and recommendations.

5. What are the benefits of implementing a Quality Management System to an

organization?
Meeting the demands of the organization, which ensures regulatory compliance
and delivery of products and services in the most cost and resource-efficient manner,
creating room for expansion, growth, and profit. These are some benefits of a Quality
Management system Increase efficiency within the organization, increase profitability,
improve employee morale, improve decision making, improve supplier and supplier
relationship, consistency and better management.