SITUATION 5

Student A: You are the guest. Ask for some room services.
Student A: You are the room service clerk.

-- Hello. I'm calling from Room 324. I'd like to order some diner for my room.
-- Sure. What would you like to have?
-- Please send one vegetarian platter, two servings of crispy garlic noodles and one
serving of mushroom gravy.
-- Alright. Is there anything you'd like to drink?
-- Do you serve wine in the room?
-- I'm afraid not. Alcoholic drinks are served only at the hotel bar.
-- Not a problem. Just send the food, please. How long would that be?
-- Max 30 minutes.
-- Ok, thank you… Oh excuse me? Could you bring me 2 fresh towels by the way?

-- Sure. Do you need anything else, Sir?

-- No, that would be fine
-- Alright. I'll ask the housekeeping staff to bring them up immediately.
-- Thank you.

SITUATION 6
Student A: You are the guest. Explain some problems of the hotel room to the
employee.
Student B: You are the employee. Offer solutions to the guest.

B: Reception, may I help you?

A: Yes, Huong in room 303. I have a problem with my laptop. I can’t seem to connect
to the Internet. It’s very important. I’m really in a bind. I’ve got this wedding
tomorrow, and I need to check the registry.

B: I’m very sorry for your inconvenience, Mrs. Huong. Please allow me to call Gary.
He’s our maintenance engineer. He’s pretty good with computers. And anything else I
can help you with?

A: Everything is fine. But.. do the rooms come equipped with irons?

B: No, but they are available free of charge here at the front desk.

A: Can you send it up with the person who is going to look at my laptop?
B: Certainly. Gary should be up there by 2 oclock.

A: Thanks. What should I do with the iron when I’m finished?

B: You can keep it in your room. If you don’t hear back from me before 9 tonight, just
leave it on your desk and the cleaning staff will pick it up in the morning.

A: OK, thanks for everything.

B: Enjoy your stay, and don’t be afraid to ask if there is something else I can do for
you.

SITUATION 7
Student A: You are a hotel guest who wants to report suspicious activity. Tell
Student B about:
Student B: You are a hotel security guard. Listen to Student A and ask
questions about:

SITUATION 8

Staff: Hello, Hotel Olympia. Can I help you

Client: Hello, I’d like to book a business conference please
Staff: Yes madame, can you give me some information
Client: The cofference will be from 24th November to 27th. This time participants will
be around 150. How many people can you accommodate during those day?
Staff: Ok Madame Huong, The dates you mentioned will be perfectly alright.
Regarding the facilities, perhaps I can give you a brief idea of what we can offer.
Client: oh yes. That will be great then

Staff: Basically our hotel has several choices of conference room: the banqueting
room, a theatre style conference room with 500 seating capacity. Besides there are
three smaller boardroom style room each having the seating capacity of 60 and five
classroom style rooms with 30 seating

Client: That’s good. What about the technical facilities? I mean audio visual and other
electronic facilities
Staff: We have build in audio visual equipment with digital projectors, slide
projectors, flip charts, Powerpoint

Client: Great. Do you have interpreter facilities? We might have participants from
good number of non english spoken countries.

Staff: Yes indeed. Our main audiorium has full simultaneous translation equipment
with all major language options. Beside that, we also provide high speed date lines and
secretarial service.

Client: That’s brilliant. I think that will serve our purpose. I would recall you to make
a booking after discussing with my bos, OK?

Staff: Alright madame

Client: Thank you