Republic of the Philippines

METROPOLITAN NAGA WATER DISTRICT

40 J. Miranda Avenue, Naga City

OFFICE OF THE ASSISTANT GENERAL MANAGER FOR ADMINISTRATION AND FINANCE

COMMERCIAL SERVICES DEPARTMENT
CUSTOMER SERVICES DIVISION
New Service Connection/Investigation Section

MONTHLY ACCOMPLISHMENT REPORT (MAR)

for the month of January 2020

Major Final Outputs (MFOs)/ Success Indicators

Actual Accomplishment
KRAs / PAPs (Targets + Measures Indicators)
SUPPORT TO OPERATION (STO)

New/Water Sources for MNWD Service Area

Inspection and assignment of account Inspects and assigns appropriate account number to 100% of
number of New Water Service Connection New Water Service Connection Application (NWSCA) within three None for this month
Application (NWSCA) (3) working days upon receipt

Customer Satisfaction

Attendance/action on various customers' Evaluates 100% of various customers requests, complaints and
None for this month
complaints, requests and queries queries within three (3) working days upon receipt of AIO's

Investigates 100% of reported Illegal Connections within three (3) Investigated 100% of four (4) reported Illegal Connections
Prompt action on reported illegal connections
working days upon receipt of report within one (1) working day upon receipt of report

Prepared and submitted 100% of investigation /narrative

Preparation & submission of
Investigation/Narrative Report on Illegal
Connections
Prepares and submits 100% of investigation/narrative report of
report of accounts with confirmed illegal connections
accounts with confirmed illegal connections within four (4)
within four (4) working days upon the conduct of
working days upon the conduct of verification
verification

Prepares and submits 100% of Monthly Report on Illegal

Preparation & submission of Monthly Report Prepares and submits 100% of Monthly Report on Illegal
Connection within two (2) working days of the ensuing
on Illegal Connection Connection within five (5) working days of the ensuing month
month

GENERAL ADMINISTRATION AND SUPPORT SERVICES (GASS)

Preparation and submission of Daily Prepares and submits 100% of Daily Accomplishment Report Prepared and submitted 100% of 2/2 Daily
Accomplishment Reports (DAR) on the following day Accomplishment Report (DAR) on the following day

Preparation & Submission of Monthly Prepares and submits Monthy Accomplishment Report (MAR) Prepared and submitted Monthy Accomplishment Report
Accomplishment Report (MAR) within five (5) working days of the ensuing month (MAR) within two (2) working days of the ensuing month

Liquidation of Cash Advance (CA) Liquidates 100% of cash advance within the prescribed period None for this month

Prepared and submitted Department's minutes of

Preparation & submission of Department's Prepares and submits Department's minutes of meetings within
meetings within three (3) working days upon the conduct
Minutes of Meetings three (3) working days upon the conduct of meeting
of meeting

Prepared by: Checked by: Noted by:

TEEJAY ALTAIR A. TORMES ALEX DS. MORALES RICARDO B. FELIX III

Utilities/Customer Service Assistant B Supervising Utilities/ Division Manager A
Friday, January 31, 2020 Customer Service Officer

OGMF36, Rev.00, Aug.5, 2019