Troubleshooting Guide: Instruction

INSTRUCTION
FRONTIER WORKFLOW MANAGEMENT SOFTWARE

Troubleshooting Guide
MS01 Software Version 3.0
Universal Guide for First Edition

Lab Operator Use
30 October 2009
Copyright Notice
© Copyright 2006 - 2009 FUJIFILM Corporation.
MS01 Troubleshooting Guide
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TABLE OF CONTENTS
COPYRIGHT NOTICE----------------------------------------------------------------------------------------------------------------------I
SOFTWARE LICENSING AGREEMENT --------------------------------------------------------------------------------------------------I
OWNERSHIP RETAINED BY LICENSOR ----------------------------------------------------------------------------------------------------------I
DISCLAIMER OF WARRANTIES ----------------------------------------------------------------------------------------------------------------II
LIMITATION OF LIABILITY --------------------------------------------------------------------------------------------------------------------II
GOVERNING LAW ----------------------------------------------------------------------------------------------------------------------------II
TERM ----------------------------------------------------------------------------------------------------------------------------------------II
CHAPTER 1: INTRODUCTION---------------------------------------------------------------------------------------------------- 2
OVERVIEW -------------------------------------------------------------------------------------------------------------------------------- 2
SYSTEM TERMINOLOGY ---------------------------------------------------------------------------------------------------------------- 2
SYSTEM TERMINOLOGY ---------------------------------------------------------------------------------------------------------------- 2
CHAPTER 2: MS01 MESSAGE CONVENTIONS ---------------------------------------------------------------------------- 10
OVERVIEW ------------------------------------------------------------------------------------------------------------------------------ 10
MESSAGE IDENTIFIERS---------------------------------------------------------------------------------------------------------------- 11
MESSAGE DIALOG BOXES AND ICONS ---------------------------------------------------------------------------------------------- 12
DEVICE MESSAGE BOXES -------------------------------------------------------------------------------------------------------------- 12
MODAL MESSAGE BOXES -------------------------------------------------------------------------------------------------------------- 15
MESSAGE BOX ICONS ------------------------------------------------------------------------------------------------------------------ 15
CHAPTER 3: SYSTEM MESSAGES -------------------------------------------------------------------------------------------- 16
READING MESSAGE TABLES --------------------------------------------------------------------------------------------------------- 16

MS01 MESSAGES----------------------------------------------------------------------------------------------------------------------- 17
CHAPTER 4: MISCELLANEOUS ----------------------------------------------------------------------------------------------- 32
AVOIDING SYSTEM CRASHES -------------------------------------------------------------------------------------------------------- 32

ERRORS DISPLAYED IN THE VIEW ORDERS SCREEN ----------------------------------------------------------------------------- 33

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1
Chapter 1: Introduction
Overview
This guide provides details and instructions for Fujifilm’s new Frontier Workflow Management Software (MS)
for retail lab systems.
In this guide, you will learn:
o Some basic definitions for terms used by the MS01 system (see below).
o How to troubleshoot and alleviate errors with the MS software, printers, and scanners (see page 2).
o How to troubleshoot errors displayed in the View Orders screen (see page 32).
System Terminology
System Terminology
330 System A tethered system consisting of an SLP 800 printer/scanner combination.
340 System A tethered system consisting of an SLP 1000 printer/scanner combination.
350 System A tethered system consisting of an LP 1500 wet lab printer and an SP 1500 or 2000
scanner.
355 System A tethered system consisting of an LP 1500 wet lab printer and an SP 3000 scanner.
A1 Scanner software that works with the SP 1500, SP 2000, SP 2500, and SP 3000
scanners.
ASK Dye-sublimation dry lab printers. See Fujifilm USB printers in this glossary.
B1 Variety Print Service for SP 2000/2500 scanners not using FrontMan.
B5 Single Scan Digitizing Software for SP 2000/2500 scanners not using FrontMan.
B7 Professional Scanning Software for SP 2000/2500 scanners not using FrontMan.
B8 Hyper Reorder Software for SP 2000/2500 scanners not using FrontMan.
B9 Tone Selection Software for SP 2000/2500 scanners not using FrontMan.

2
B11 Hyper Retouch Software for SP 2000/2500 scanners not using FrontMan.
backprint Text printed on the reverse side of the print. Sometimes customizable.
connected A connected MS01 system is a system that receives data from Fujifilm’s fulfillment
network, sends data to Fujifilm’s Fulfillment Network, and receives orders from various
sources (such as retailers and Fujifilm labs). This is accomplished via Internet
connectivity.
Crop modes MS01 offers different crop choices. For this example, assume that the original product
size and image dimensions are:
8x10 Image
4x6 Product
3.5x5 Image
Fill in Print area is filled with image and there may be image data lost if it does not
crop match the aspect ratio of the print size selected. Output will have no white
mode space.
8 x 10 Image 3.5 x 5 Image
Fit in Fits the image into the size selected leaving it at its current aspect ratio to
crop maintain all the image data. This will produce white space if the image is not
mode the same aspect ratio as the size selected.
No Image is rendered on the product without resizing. Takes the size selected
resize and cuts out the center portion of the image (think of it as a cookie cutter). If
crop the image is smaller than the size selected it will produce white space.
mode

3
custom backprint Backprint text specified by the operator; only replaces second line of backprint. Not all
printers support the backprint feature.
Also see backprint.
digital input Digital images loaded into the system for printing (not film-based images). Examples
include .jpg, .tif, and .gif image files generated from digital cameras.
Digital Link One of the sub-applications of the MS01 system, this application performs all
Request Spooler background processing for producing prints and CDs, receiving input from external
sources such as kiosk, and communications with remote systems via the Internet.
It also manages a database containing all production information, and is responsible for
scheduling of tasks and devices throughout the system.
This application is also known as Simon.
Dymo Label A small label printer used to output labels for CDs, kiosk orders, Web orders, etc.
E5 Fujicolor CD/DVD Digital software (also known as Backup CD Service).
Epson Stylus Pro Wide-format printer used in some Fujifilm regions. Supported models include 4880,
7800, and 7880.
FDD Frontier Driver Direct. This service provides more control and greater messaging
capabilities when printing.
FDIA Fujifilm’s Frontier Digital Imaging Architecture.
FDIA DB The database used by MS01 and other Fujifilm and third-party software to facilitate
image transfer and order fulfillment.
FCIM Frontier Communication Interface Module.
film type A film type must be selected if creating prints from film. Options include color, black and
white, and slide film.
Frontier The name used to describe Fujifilm-developed systems.
FrontMan The FrontMan software is an optional film input software interface included with MS01.
(The FrontMan application window is also known as Main or the Order Entry screen.)
FMPC Also known as the LPC and an abbreviation for Frontier Manager Printer Controller, the
FMPC is a separate computer used to drive a laser printer (LP printer) and receive data
4
from the scanner (if configured to do so).
Note: Not all system configurations use an FMPC/LPC.
Fujifilm Printers LP 1500 Wet Lab Printer LP 5500 Wet Lab Printer
(1394 FireWire)
LP 2000 Wet Lab Printer LP 5700 Wet Lab Printer
Fujifilm Printers DL 400 Inkjet Dry Lab Printer LP 7500 Wet Lab Printer
(Network)
DL 410 Inkjet Dry Lab Printer LP 7600 Wet Lab Printer
DL 430 Inkjet Dry Lab Printer LP 7700 Wet Lab Printer
LP 7000 Wet Lab Printer SLP800 scanner/printer (330 system)
LP 7100 Wet Lab Printer SLP1000 scanner/printer (340 system)
LP 7200 Wet Lab Printer
Fujifilm Printers DPB 1500 Dry Lab Printer ASK 2500 Dry Lab Printer
(USB)
ASK 1500 Dry Lab Printer ASK 4000 Dry Lab Printer
ASK 2000 Dry Lab Printer ASK 4000A Dry Lab Printer
Fujifilm Scanners SP 1500 SP 2500

(FireWire)
SP 2000 SP 3000
Fujifilm Scanners SP 500

(USB)
HCIP High capacity image processor. This is a rendering device attached to the MS01
system. By having an HCIP attached to your MS01 system, its order processing speed
is increased.
Hot Job Provides an order with a prioritized status.
Hyper-Threading Officially called Hyper-Threading Technology (HTT), this is Intel Corporation’s

trademark for their implementation of the simultaneous multithreading technology on
their Pentium 4 micro-architecture.

5
The technology improves processor performance under certain workloads by providing
useful work for execution units that would otherwise be idle, for example during a cache
miss.
A Pentium 4 with Hyper-Threading enabled is treated by the operating system as two

processors instead of one.
IC Imaging controller.
ICIII Imaging Controller III computer, formerly known as PIC (photo imaging controller
computer) and DIC (digital imaging controller computer).
Image Info One of the sub-applications of the MS01 system, Image Info allows operators to see
information about the image data.
Index Print A supplementary print that displays image thumbnails.
Job Manager One of the sub-applications of the MS01 system, Job Manager manages the images in
MS01 orders.
Also known as JobMan.
Kaleida A Fujifilm printer used in some Fujifilm regions. Supported model includes PX-7550.
Local Disc Writer This is a CD/DVD writer attached to the IC or an IC Workstation. This allows for one (1)
CD to be written at a time. Local CD/DVD writers do not have the ability to print the
labels automatically on the CD/DVDs.
Log Off One of the sub-applications of the MS01 system, the Log Off function shuts down the
application and also performs a Windows operating system log off.
LP (Laser Printer) This is the abbreviation that pre-pends some Fujifilm printer model names. For example,
LP 5000.
LPC Also known as the FMPC, and an abbreviation for Laser Printer Controller, the LPC is
one of the terms used as a name for the computer, which is separate from the ICIII
computer that is used to drive a printer.
Maintenance One of the sub-applications of the MS01 system, the MS01 Maintenance application
houses the software used to configure the MS01 system.
This is a different application than the Maintenance offered via the printer software.
MCU (Main Known as the SPC in some regions, the MCU is the computer that drives the film
Control Unit) scanner hardware. Note: The SP 500 runs via the ICIII without a separate SPC/MCU
device.
Media SD/Memory Stick/Compact Flash/xD Card/Compact Flash/CD/DVD used to store digital

images.
MS01 Also known as the Frontier Workflow Management Software. This is the overall system,
including the scanner software and the printer software.
Operators should always use the system in Operator mode.

6
MS11 Scanner software that works with SP 500, 1500, 2000, 2500, and 3000 model scanners.
This is a sub-component of the MS01 system.
MS12 Printer driver support software for Adobe Photoshop CS3 and CS4.
MS13 LAN spool software.
MS14 Variety Print Service software.
MS15 Variety Template Composite / Variety Templates software, including Template Editor.
MS16 Image-Adjust software. Also called 6-frame adjust.
MS17 Net Connection for FDI-net software.
MS18 Skin Color Correction Image Processing software.
MS19 Photo ID Print Service software.
Multi-Roll Order A multi-roll order is an order that contains more than one roll of film. Each roll in a multi-
roll order has a unique Film ID (which is included in the backprint information).
Operator Mode On the ICIII, this mode locks down the system so only Fuji applications can be used.
After logging to Operator mode (default mode), Fuji applications automatically launch,
and automatically re-launch if terminated.
Panda (Printer One of the sub-applications of the MS01 system, Panda provides an interface between
And Device the Digital Link Request Spooler (Simon) and various devices, such as printers and CD-
Application) writers. It manages device operations and provides status and messages to the rest of
the system in a consistent manner to ensure that devices may easily be interchanged or
added, as needed.
Personality Custom MS system settings associated with a particular Fujifilm region or retailer.
PIC Photo Imaging Controller, now known as IC.
Product On the MS01 system, each print created has an associated “product” file. For example,
there are product files for 4x6-sized prints,
Production The mechanism in the MS01 system that manages routing ordered products to output
Manager devices for production. It also handles ordering the output based on due time, etc.
Promo Print A product that enables retailers to print promotional offers (using the MS01 system) for
distribution to consumers.
Puma One of the sub-applications of the MS01 system, Puma is the mechanism used to
display system messages (such as errors, warnings, and informational messages).
Red exclamation This will power off the ICIII system. For proper shut-down procedures, see the MS01
mark Start-up and Shut-down Guide.
On the FMPC, this is an emergency shutdown for only the Panda application. This will
not power off the FMPC box. Note: This is not the proper shut-down procedure for this
device; only do this if directed to do so by Technical Support.

7
Important: For systems that are not connected to the Fujifilm fulfillment network, this
function can be used as a proper method of shutting down the system.
For systems that are connected to the Fujifilm fulfillment network, this should be treated
as an emergency shut-down command only. By clicking this button, you are not
performing a proper shut-down procedure. Only use this button if instructed to do so by
Technical Support.
Retain Print Enables you to retain the size, surface, and color settings between orders.
Settings
Rimage This is a third-party CD burning device designed for high volumes of CD creation. This
system allows multiple CDs to be written simultaneously. The Rimage system can print
labels directly onto CDs. Depending on the model of Rimage, it may have two or four
CD burners and a single printer.
S3 Variety Print Service for SP 3000 scanners not using FrontMan.
S5 Professional Software for SP 3000 scanners not using FrontMan.
Scan Modes Auto When using film input, if the operator selects Auto as the scan mode, the
system scans six images at a time without requiring the operator to press
<Enter>. Pressing any key on the keyboard will stop the Auto Mode and will
allow image adjustments as in Semi Mode.
Manual Manual operates just as semi mode operates, but you can choose size and
quantity for each frame.
Semi When using film input, if the operator selects Semi as the scan mode, the
system scans six images at a time and the operator can correct the color and
density on each image as necessary. The operator then presses <Enter> to
scan the next set of six images.
Software This is a tool that allows the user to switch to any of the programs that are currently
Launcher running. Also known as the Switcher application, this replaces the need for the Windows
<Alt+Tab> function. (Also known as the SwLauncher and the Switcher.)
SP The abbreviation that pre-pends Fujifilm scanner model names. For example, SP 500.
SPC Known as the MCU in some regions, this is the name for the computer that drives the
scanner. Note: The SP 500 runs via the ICIII without a separate SPC/MCU device.
Summary Sheet A print output that includes the file names of the images in the order.
Surface Prints can be produced using different surface textures. Some printer models can only
print on certain surface types. Surfaces include Glossy, Lustre, Matte, Silk, SupremeG,
SupremeL, Thin, SupremeM, ThinGlossy, GlossyRoll, SatinRoll, SemiGlossBoard,
CanvasRoll, CatsbyRoll, PearlRoll, SatinCanvasRoll, AquarellRoll, TalbotRoll,
ScrimVinyl, and PearlPosterBoard.
Support Mode On the ICIII, this mode allows the user to access the operating system. After logging to
Support mode, Fuji applications automatically launch but do not re-launch if terminated.

8
Third-Party MS01 3.0 supports:
Printers
Epson Stylus Pro Wide Format Printers
Xerox Phaser Printers
Rimage CD writers/printers
Whole Roll A product type applied to an image that will make <#> of each image in the order.
Workstation This is another digital input system for the MS01 software. It allows control of a printer,
digital ingest, and CD/DVD burning.
Xerox printers Color printers used in some Fujifilm regions. Supported models Phaser 7760,
DPC4350, and DPC3360.

9
Chapter 2: MS01 Message Conventions
Overview
In this chapter, you will learn:
o Message Identifiers (see page 11).
o About the messages displayed by the MS01 system:
o Device messages (see page 12).
o Modal messages (see page 15).

10
Message Identifiers
A-MS01-##### Software Component Number Range
IDs are prepended with letters MS01’s Production Manager 10000 - 10099
indicating message type: Software
E = Error MS01’s Digital Link 10100 - 10199

Request Spooler Software
I = Information
General MS01 Software 10200 - 10299
W = Warning
MS01’s Language Translation 10300 - 10349
X = Fatal Error Tool Software
MS01’s Data Backup 10350 - 10399

and Restore Software
MS01 Software Libraries 10500 - 10999
MS01 Software Scripts 11000 - 11999
Applications Developed by 12000 - 12099

other Fujifilm companies that
integrate with MS01
MS01 Software Applets 13000 - 13199
MS01 Panda Software 13200 - 13499
Fujifilm Kiosk 14000 - 14999
Fujifilm Configuration Editor 15000 - 15999

System
MS01’s Product Catalog 16000 - 16999
Fujifilm Online Fulfillment System 50000 - 59999
MS01’s Puma Messaging 75000 - 75099

Software
Fujifilm’s FrontMan Software 75100 - 75199
MS01’s Product Setup Software 75200 - 75299
Note: Some older message, which do not adhere to this naming convention, are also defined in this guide

11
Message Dialog Boxes and Icons
MS01 system messages are displayed via two types of dialog boxes, Device Message (see below) and Modal
Message (see page 15), which display specific icons (see page 15).
Device Message Boxes

The Device Message dialog box allows the display of
multiple messages.
The image displayed in device message box is

determined by:
1. The error currently selected in the tab

control.
2. The device from which the error has

originated.
To enable device error dialog boxes to be minimized,

the Software Launcher application has functionality to
both notify the operator that an error has occurred
and to redisplay the error.
In the minimized mode, the error icon appears next to

the Software Launcher’s extend button. Clicking this
error icon opens the error in the dialog box. If no
device errors are active on the system, then this icon
does not appear.
Severity of the message displayed in the Software

Launcher is indicated by the colors yellow or red
depending on the severity of the error (red being a
more severe error).
>>> To Minimize a Device Message Dialog Box
1 A device error occurs on the system causing all connected computers to display the same error dialog
box.
2 Clicks the Windows-standard minimize button to minimize the dialog box to the Software Launcher
application on the current system.
Note: All other systems displaying the error message will be unaffected.

12
>>> To Dismiss a Device Message Dialog Box
1 A device error occurs on the system causing all connected PCs to display the same error dialog box.
2 To dismiss the dialog box, click the OK button.
3 The error dialog box closes on all systems, unless there is another error in effect in which case the error
responded to is removed and the next error will be displayed.
>>> To Correct a Device Message Dialog Box
2 The operator takes action on the hardware device to fix the error.
3 The error dialog box self-dismisses and is no longer visible on all MS01 PCs, unless there is another
error in effect in which case only the corrected error is removed and the next error is displayed.
>>> To Switch Between Multiple Tabs in a Device Message Dialog Box
1 A device error occurs on the system causing all connected computers to display the same error dialog
box.
2 The operator selects a different error tab by clicking on the tab with the error code.
3 The information displayed pertains to the selected error message, including:

Image caption, <Severity>, <Error Code>, <Device Name>, and HTML Capable Text.
>>> To Access Panda from the Device Message Dialog Box
2 On the MS01 Server, click the Go To Device button.
3 Panda opens (specific to the device currently experiencing an error condition).
>>> To Notify of a New Device Error (Software Launcher Application)
1 No device error is active on the system.
2 A device error occurs.
3 The device message dialog box displays showing the new error.
4 The Software Launcher, minimized or maximized, displays the <Error> icon. It is displayed with a color
indicating the error’s severity. It is non-blinking, as the device message dialog box is displayed.
5 While the dialog box is visible, the <Error> will remain a solid color indicating the type of the most
severe error.
>>> To Maximize a Device Error Dialog Box from the Software Launcher Application
1 The device error dialog box is currently minimized.
2 The Software Launcher application (extended or minimized) <Error> icon is currently blinking with color

13
indicating the severity of the error.
3 Click the error button on the Software Launcher application.
4 The dialog box is now visible to the user, and the <Error> icon is now non-blinking with the color
indicating the severity of the error.
>>> To Correct the Error When Minimized
1 A device error is active on the system, and it is already minimized on the Software Launcher.
2 The Software Launcher error icon is blinking and available with a color indicating the error’s severity.
3 The user fixes the error by taking action.
4 The error icon disappears from the minimized launcher.
>>> To Correct the Error When Maximized
1 A device error is active on the system, and the Device message dialog box is displayed.
2 The Software Launcher error icon is solid with a color indicating the error’s severity.
3 The user fixes the error by taking action.
4 The error icon disappears from the maximized launcher if no other errors are in effect.

14
Modal Message Boxes
The modal message dialog box displays a single
message and displays the error identification
number in the title bar of the dialog box.
The message must be dismissed before you can

continue using the system.
>>> To Dismiss a Modal Message Dialog Box
1 The operator performs some action to the system that causes a modal message dialog box to appear
on only the current system.
2 The modal message dialog box disables operator interaction with only the associated application, or
the system as a whole.
3 The operator addresses the error by clicking a button displayed in the dialog box.
4 The dialog box closes, and the operator can once again resume interacting with the application that
raised the message.
Depending on the specifics of the message, the same message may be re-displayed.
Message Box Icons

Icons displayed in the Device and Modal Message Informational, Warning, Error
dialog boxes imply the severity of the issue.

15
Chapter 3: System Messages
Reading Message Tables

The messages produced by the MS01 system are defined in the table below via the following conventions.
ID Message Factor Recovery Method

Actions
Unique The message text. Information about the Steps that should be
identification for message, such as why it taken to circumvent the
the error. Note: The text below may contain was posed. issue.
special characters, such as %1.
This is not the actual message text,
but represents text that may change
based on the circumstance and/or
message condition. For example,
“CD %1 of %2 written for order %3.”
Additional messages are logged within the system for use by Fujifilm customer support representatives when
troubleshooting system errors. These are not defined in this guide.

16
MS01 Messages
Actions
Unable to start Prescan. If you encounter an MS11 In the Unable to Start

SFO object failure when an Prescan dialog box,
Please be sure all sub dialogs are MS11 dialog box is open, the follow the instructions
closed and that you are in Printing Unable to Start Prescan and displayed. If you have
mode with the Order Entry tab Remove Carrier dialog followed the
selected. boxes may open. instructions listed in
the dialog box and
Click OK to retry, or click Cancel to then clicked OK, the
abort. operation proceeds as
normal. (If the SFO
object failure reoccurs,
the dialog box will be
displayed again.)
Or
Click the Cancel

button to abort the
operation, and a
second dialog box
opens advising you to
remove the carrier and
then the film.
On a system where MSII is If your system has this

running on an MS01 system, configuration and you
post-oping the scanner need to post-op the
eliminates the MS01 Panda scanner, you must
connection to the DL4x0 shut down the ICIII
printer, requiring a restart of computer prior to
Panda. If this is not done, performing the
print failures will result. scanner post-op.

17
Actions
You may remove any media from In MS01, if all files have been Remove the
the following removable drives now: copied off a removable media removable media
drive before exiting the drive, and click OK.
Digital Input dialog box (via
one of the Load buttons), a
message appears indicating
which media may be
removed.
If multiple drives were used,

there could be more than one
drive letter listed in the
message (e.g. - “K:, L:”).
Note: There is no message if

the images came from a local
hard drive or a network
location, even if the network
path is mapped to a drive
letter.
In the case of cards and

thumb drives, the operator
would have to physically
reinsert the card or thumb
drive to use it again after that
message is displayed.

18
Actions
Finished loading images. You may In MS01, if some files were Remove the
remove any media from the not copied from the removable media
following removable drives now: removable media drive before drive, and click OK.
exiting the Digital Input
dialog box, a message will be
appended to the You may
remove any media from the
following removable drives
now message, indicating
which media may be
removed.
If some files were not copied

from the media before exiting
the Digital Input dialog box
but some other load activity
has unstaged files from this
same drive, only the You
may remove any media
from the following
removable drives now
message will appear. The
operator will not be prompted
to remove that media until all
orders that used that drive
have been processed.
Note: There is no message if

the images came from a local
hard drive or a network
location, even if the network
path is mapped to a drive
letter.
In the case of cards and

thumb drives, the operator
would have to physically
reinsert the card or thumb
drive to use it again after that
C-1000 CD %1 of %2 written for order %3. In MS01, this indicates Not applicable; this is
successful writing of CD. an informational
message.

19
Actions
C-1001 Insert %1 CD to continue order %2. In MS01, this is an indication Remove the CD
that the operator has put the currently-inserted into
(%1 will be replaced with “blank” or wrong kind of CD in the the drive, insert the
“premastered”.) writer. Once a job has correct type of CD,
started, you can’t switch and click OK.
between blank discs and
premastered discs if the job
has to span to multiple CDs.
Also, certain CD products
may require premastered
CDs.
C-1002 CD failed to write. Do not use this Note: This message only Remove the CD
disk. Place a blank CD in the writer. appears if connected to an currently-inserted into
EZ Frontier system. the drive, insert the
Otherwise, the operator correct type of CD,
would see message C-1003. and click Try Again.
In MS01, this indicates failure

when writing the data to CD.
This might indicate a problem
with the disc or a problem
with the writer, especially if
writing speed is set above
20x and the system is busy
with other processes (e.g.,
scanning, printing, etc.).
C-1003 CD Failed. Do not use this disk. Note: This message only Remove the CD
Do you want to try again? appears if not connected to currently-inserted into
an EZ Frontier system. the drive, insert the
Otherwise, the operator correct type of CD,
would see message C-1002. and click Try Again.
In MS01, this indicates failure

when writing the disc. This
might indicate a problem with
the disc or a problem with the
writer, especially if writing
speed is set above 20x and
the system is busy with other
processes (e.g., scanning,
printing, etc.).
If the operator chooses to try

again, they can insert another
disc and the system will try
again to write that disc’s
contents.

20
Actions
C-1004 Please place a blank CD in the In MS01, this is an indication Remove the CD
writer. that the operator should currently-inserted into
remove the finished CD and the drive, insert a new
place a new writable CD in CD, and click OK.
the CD writer.
C-1005 The CD in the drive has been used. In MS01, this is an indication Remove the CD
Remove and label the CD for order that a previously written CD currently-inserted into
%1, copy %2 of %3. (i.e. – one that was written by the drive, insert a new
our software) is still in the CD CD, and click OK.
writer. The operator should
remove and label the CD.
C-1006 The CD in the drive is not an In MS01, this is an indication Remove the CD
approved pre-formatted CD. Place that an unusable CD is in the currently-inserted into
a blank CD in the writer for %1. CD writer. The operator the drive, insert the
Press OK when ready. should remove the CD and correct type of CD,
place a valid pre-formatted and click OK.
CD in the CD writer.
C-1007 Place a blank CD in the writer for In MS01, this is an indication Insert a CD into the
order %1. Press OK when ready. that there is no writable drive, and click OK.
media in the CD writer.
C-1015 The CD in the writer can not be In MS01, this can occur on Remove the CD
used to write order %1. Please single-CD systems (i.e. – a currently-inserted into
verify that the CD drive is not in use system where the CD writer is the drive, insert a new
then hit OK to eject the CD. used both for CD writing and CD, and click OK.
for loading digital images
from CDs). If the operator is
currently importing images
from the CD, they should let
that complete before hitting
OK. Otherwise, the CD will be
ejected, and that would cause
the digital input process to fail
to load images.
C-2000 Unable to create CD for order %1. In MS01, this is an indication Try to create the CD
Please use Remake to re-submit that there was a problem again.
the CD for this order. premastering CDs for a
Rimage system. If the issue persists,
write down the
message ID number,
and contact Fujifilm
service / support.

21
Actions
DIGIN-1000 In MS01, a DIGIN-1000 retry Click Yes to attempt to

message opens when there copy the image again.
are problems loading digital
images into a job order. Click No to skip the
image and load the
For instance, this message next image in the list.
opens if the media is
removed while the images Click Stop Loading to
are still loading. cancel all pending
image loads for the
job. If loading is
stopped, you can
attempt to reload the
images via the Input
Files dialog box (if
digital) or by
rescanning the film.
E-MS01-10200 No template {%path} found. Template file not found. Reload the template or
create a new one.
E-MS01-10201 Can't delete {%file}. {%sysError} Unable to delete file. Retry deletion.
This error occurs when the If issue persists,

operator attempts to delete restart system.
an order from the system but
one or more files cannot be If the issue continues
deleted. to persist, write down
the message ID
number, and contact
Fujifilm service /
support.
E-MS01-10202 Can't retrieve product information. Missing data issue, most Restart the system.
System may be out of available likely due or memory
memory. shortage. If the issue persists,
write down the
message ID number,
service / support.
E-MS01-10512 The database server {%Server} has The system has lost its Check the network
been disconnected. connection with the database. connection.
If problem persists,
restart the system.
E-MS01-11141 Error: 40 character max for Default This error poses after E- Edit the backprint to
Custom Backprint. MS01-11155. not exceed 40
characters.

22
Actions
E-MS01-11142 Error: Product Files were updated The script tried to change the Manually change the
as Read-Only. attributes of a file (in the attributes of the
products folder) to normal, product files to normal
but the attempt failed. (non read-only).
E-MS01-11143 Errors occurred during language The script keeps track of Address each error
update. Do you want to try again? every error that occurs during that occurs in order for
an update. If any errors this error to not
occur; this message is display.
displayed.
E-MS01-11144 Error: Language Files could not be The script could not locate Specify a correct
found. the language files for the destination path where
selected language. the language file is
stored.
E-MS01-11145 Error: Language Files were updated The script tried to change the Manually change the
as Read-Only. attributes of a file (in the attributes of the files to
language files folder) to normal (non read-
normal; however, that attempt only).
failed.
E-MS01-11146 An error occurred finding the CD The path of the CD is read Write down the
drive; please make sure the from the registry message ID number,
Localization Disk is inserted and key:“\Software\FES\LangC”. If and call Fujifilm
choose the proper drive. this key is empty, then this service / support.
E-MS01-11147 Error: <graphicURL> not supplied; Missing category graphic in Write down the
unable to pull assets for {%catalog} fulfillment system at Fujifilm message ID number,
off-site location. and call Fujifilm
service / support.
E-MS01-11148 Error: <templateURL> not supplied; Missing template in fulfillment Write down the
unable to pull assets for {%catalog} system at Fujifilm off-site message ID number,
location. and call Fujifilm
service / support.
E-MS01-11149 Errors occurred while checking for Unable to find catalog in Troubleshoot
new catalog. fulfillment system at Fujifilm individually:
off-site location; network
disconnect; or no token 1) Check network
available. connectivity.
2) Unable to find
catalog – check store
data (Appkey; StoreID;
VendorID).
3) Token Not Available

– Wait until one
becomes available.

23
Actions
E-MS01-11150 Errors occurred while downloading This error is posed at the end Check specific error
assets. if errors 1-3 occur. for failure and
troubleshoot.
E-MS01-11151 Errors occurred while downloading This generally occurs when Check specific error
catalog files. error 4 is posed like the error for failure and
above (Or if there is a troubleshoot.
network issue at the exact
moment of Catalog [Not
Asset] pull).
E-MS01-11152 Errors occurred while retrieving new This occurs if 1-3 fails over Check specific error
catalog. Retaining previous version the set percentage; or error 4 for failure and
dated {%date} happens; keeping a “bad” troubleshoot.
catalog off system.
E-MS01-11153 This order is not ready to be The order is busy being Wait for the order’s
released. ingested or created. status to change from
Busy and retry
processing the order.
E-MS01-11154 Error: Drive not specified. The digital input drive has not Specify a drive and
been specified. continue.
E-MS01-11155 ERROR: {%ErrMsg}. The file {%file} Invalid or corrupt file. Continue loading
will not be loaded into the job. images.
E-MS01-11156 There are no items in this order to There are no products in the Either add new
process. order that haven’t been products to the order
produced already. or remake an existing
product
E-MS01-11157 There are no items in this order to There are no products in the Either add new
process. Continue to the order list order that haven’t been products to the order
view? produced already. or remake an existing
product
E-MS01-11158 Cannot set Printer IP. The printer The printer SDK was not Write down the
SDK is not installed properly. properly installed. message ID number,
Service. (They must
reinstall the printer
SDK; then perform the
printer IP setup.)
E-MS01-11159 Error reading {%file}. Software could not read the Try again. If the file
file. The file may be invalid or continues to fail,
corrupt. proceed with a new
file.

24
Actions
E-MS01-11160 Error opening {%file}. Software could not open the Try again. If the file
file.
E-MS01-11161 Error opening {%file} {%reason}. Software could not open the Try again. If the file
file.
E-MS01-11162 Error reading {%file} {%reason}. Software could not read the Try again. If the file
file.
E-MS01-11163 Unable to start prescan. Please be A sub-dialog box is open. Cancel to abort.
sure all sub-dialogs are closed and
that you are in Printing mode with Or Or
the Order Entry tab selected. Click
OK to retry or Cancel to abort. The system is not in Print Perform actions as
mode. specified in dialog box
and click OK to retry.
Or
The Order Entry tab is not

displayed.
E-MS01-11164 This order has unprocessed items; The order is busy being Wait for the order’s
however it is not ready to be ingested or created. status to change from
released. Continue to the order list Busy and retry
view? processing the order.
E-MS01-11167 Please perform a complete MS01 The order is busy being Restart the system as
system restart. The system will not ingested or created. instructed in the dialog
restart automatically. box.
E-MS01-11173 {%srcFile} image loading has failed. The operator has removed If you click Yes, the
Do you want to retry the file? the media before file-copying software will try again
to the staging area is to copy the file again.
complete, and the Digital
Input dialog box is still open. If you click No, the
This could also occur if the software will skip the
software is having trouble file.
copying the files from the
media (i.e., if a CD has a If you click Cancel, the
scratch on it). software stops loading
any remaining files in
the order.

25
Actions
E-MS01-11177 Unable to process the following One or more unrecognized Remove the product
product(s) in order {%OrderID}: products have appeared in from the requesting
{%ProductNames} the order that is being application. On the
processed. MS01 system, add the
product and resubmit
the order.
E-MS01-11190 Unable to add the following The product is currently not Reload or create a
product(s) to order {%OrderID}: available on the MS01 new product on the
{%ProductNames} system. MS01 system.
One or more unrecognized Once this has been

products appear in an order accomplished; re-
that is being ingested submit the order.
If the issue continues

to persist, write down
the message ID
number, and contact
Fujifilm service /
support.
E-MS01-11191 Unable to process the following The product is not currently Reload or create a
product(s) in order {%OrderID}: available on the MS01 new product on the

that is being processed submit the order.
If the issue continues

to persist, write down
the message ID
number, and contact
Fujifilm service /
support.
E-MS01-11192 Unable to process the following The product is not currently Reload or create a
product(s) in order {%OrderID}: available on the MS01 new product on the

that is being processed. This submit the order.
is a MODAL version of error
E-MS01-11191 (above) used If the issue continues
when a job is processed to persist, write down
directly from Portrait. the message ID
number, and contact
Fujifilm service /
support.

26
Actions
E-MS01-13020 IC III Digital Link Request Spooler Digital Link Request Spooler Launch the Digital Link
needs to be running in order to (Simon) must be running in Request Spooler and
configure messaging. order to get a list of devices. try again.
E-MS01-13021 Panda Application did not start. When launching 0601 Manually launch
Exiting. System Configuration in Panda and then open
Maintenance, an attempt to 0601 System
automatically start Panda Configuration again.
failed.
E-MS01-13022 The specified application path does Digital Link Request Spooler Launch the Digital Link
not exist:{%path}Do you want to (Simon) must be running to Request Spooler.
add the menu item anyway? be able to retrieve a list of the
devices.
E-MS01-13262 The product {%printCode} can not A print size corresponding to Verify that the print
currently be printed for order ID this product does not exist in size corresponding to
{%orderID}; release ID {%Ref}. the printer's size table. The this product has no
requested print size is not more than 5
currently available in the characters and is
tethered printer's size table. being synchronized to
the printer's size table.
I-MS01-10012 Please load {%Media} media in CD Action needed by operator. Load the correct
writer. media type, and click
OK.
I-MS01-10013 Please unload {%UnloadMedia} Action needed by operator. Unload the media,
media from CD writer; insert insert new media, and
{%LoadMedia} click OK.
I-MS01-10014 Please load {%Media} media in Action needed by operator. Load the correct
Rimage device media type into the
Rimage, and click OK.
I-MS01-10015 Please load {%LoadMedia} media Action needed by operator. Load the correct
in Rimage device media type into the
Rimage, and click OK.
I-MS01-10016 Please load {%Media} paper in the Action needed by operator. Load the correct paper
printer into the printer, and
click OK.
I-MS01-10017 Please unload {%UnloadMedia} Action needed by operator. Unload the current
paper from the printer; load paper, load the correct
{%LoadMedia} paper into the printer,
and click OK.

27
Actions
I-MS01-10200 This application is not licensed to There is no software license Click OK.
run on this system. Please contact for the system
your vendor. Write down the
message ID number,
service / support.
I-MS01-10201 Your selection contains one or more One or more of the selected Selecting Yes will
non-image files. Continue with the assets is a non-image file. cause the product to
selection? be created using the
non-image file.
Selecting No cancels
the operation.
I-MS01-10202 The order {%orderID} is being Images are locked because Finish using the
processed by the Option Software. optional software is using optional software and
them. retry.
If the problem persists,

restart the system.
I-MS01-10511 No removable media detected. Do This happens when there is Load Media and click
you want to rescan removable no removable media in the Yes; when load
media drives? computer and there are only images dialog box
C and a D drives. opens, D:\network
Import is the default
If there is another partition, directory.
then you don't get this error.
If you select No; then
you can get to the load
images screen and
network Import is the
default directory.
I-MS01-11188 No order items will be processed for This is the accompanying Dismiss the dialog box
order {%OrderID}. message to W-MS01-11182. and continue working.
If the user chose No to that
message; this is displayed.
I-MS01-11189 {%OrderID}: {%ejectMsg}. Alert the operator that media Remove the media
may be removed now. from the drive.
P-MS01-1000 Check Printer Status, Printer Has Though the message Unpause the printer or
Been Idle For Several Minutes. specifically says “Printer,” this respond to the
message opens when a message by clicking
printer, CD writer, etc. has OK.
become idle.

28
Actions
W-MS01-10203 A server disconnection has been The system has lost server Check the network
detected which affects the current connection while processing connection.
editing session. Please close the an order via Fujifilm Optional
session now. Software. If problem persists,
restart the system.
W-MS01-10204 No digital input sources detected. No removable media, Dismiss the dialog
Please insert media and try again. scanner, or network paths are box, insert / reinsert
available. the media and try
again.
W-MS01-10207 Order {%orderID} cannot be deleted This message is displayed Either wait for the
while products are being prepared when the operator tries to order to finish
for output. delete an order from MS01 preparing the
that is currently being products, or cancel the
rendered. order via the Request
Spooler Processing
Queue.
W-MS01-11005 There is only {%SpaceRemaining} Low Disk Space Warning. As items process,
MB remaining on space will
{%ComputerName}. Processing automatically become
{%orderItem} has been paused for free and processing
{%OrderID}. Processing will will continue.
continue automatically when disk
space exceeds {%threshhold} MB. You can also manually
delete completed
orders to create free
disk space more
quickly.
W-MS01-11173 Scan sizes excluded because they Product is too big for the Use a different product
are incompatible with the scanner: scanner. file and try again.
{%sizes}
Or
Product name is longer than

5 characters.
Or
Bordered products are not

allowed in a FrontMan
configuration.
W-MS01-11182 There are no images added to this There were no images Follow instructions
order without prints. Add images without prints added to the listed in the warning
without prints or disable optional order. message.
images without prints setting in
Maintenance.

29
Actions
W-MS01-11183 There are no images in the order to There are no images in the Add images to the
export order to export. order and retry.
W-MS01-11185 There are no resources in this order This message occurs when Add images via digital
to process. (Order ID = {%OrderID}) the operator attempts to input and retry.
process a job that contains no
images.
W-MS01-11186 The selected items have no This message occurs when Add images via digital
resources to process. (Order ID = the operator processes a input and retry.
{%OrderID}) portion of a job for which no
images exist.
W-MS01-11187 You are not in operator mode. Do This message is displayed Click Yes to process
you want to continue to process whenever orders are released the order.
order {%OrderID}? and the system is not logged
into Operator mode. Click No to not
process the order. You
can then log off to
Operator mode.
W-MS01-11188 The product '{%Title}' was A product has been submitted Dismiss the message,
submitted for processing in order for processing that will not if necessary. No
{%OrderID}. No output will be produce any output. further action is
produced. {%Reason} required.
W-MS01-75102 {%Product} can no longer be The operator is loading an In the Maintenance

ordered from scan. order with a product which is Application, verify that
not supported. the product exists, that
This happens if the product is no it is available for scan,
longer available, available but no and that it is supported
longer available for scan, or if the by this scanner model.
current scanner model does not
support this product.
W-MS01-75103 The product {%Product} can no Displayed when the operator Verify that all devices
longer be ordered on the surface tried to load an order with a and papers are
{%Surface} from scan. product ordered for a surface available, that the
that is no longer able to be product is configured
This happens if the product, as ordered for that surface. correctly, and that the
configured or routed in the routing product is routed
table, cannot be printed on an correctly in the routing
available paper of the given table.
surface.

30
Actions
X-2104 Unknown Command Received If the printer’s door is Close the printer’s
opened while there is an door and dismiss the
order in Panda, a message error.
opens stating to close the
printer’s door. If this (This error will
message is dismissed but continue to open until
the door has not been the door is closed.)
closed, the Unknown
Command Received error
opens.

31
Chapter 4: Miscellaneous
Avoiding System Crashes

Do not restart the MS01 Server while an order is open on a Workstation. If an order is open on a Workstation
in the View Images, Compose, or Adjust screens, and you restart the MS01 Server, you will cause the
Workstation to crash.

32
Errors Displayed in the View Orders Screen
When errors are displayed in View Orders screen, you need to access the Request Spooler Processing
Queue.
1 With an error displayed in the View Orders screen for an order, click the MS01/ICIII Device Status icon.
The Request Spooler Processing Queue window opens.
2 Locate the order and the product in the order that has the error.
3 Troubleshoot the error based on provided help information, if applicable.
4 Select the product, and click the Process button.
The product is reissued to the system for processing.
5 Close the Request Spooler Processing Queue window.
6 Return focus to the View Orders screen (if necessary), and remake the order/product.
NOTE: If you still cannot order the product, troubleshoot the error.

33
FUJIFILM Corporation
7-3, Akasaka 9-chome, Minato-ku, Tokyo 107-0052, Japan

Troubleshooting Guide: Instruction

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INSTRUCTION

FRONTIER WORKFLOW MANAGEMENT SOFTWARE

MS01 Software Version 3.0

Universal Guide for First Edition

MS01 Troubleshooting Guide

Software Licensing Agreement

Ownership Retained By Licensor

MS01 Troubleshooting Guide

CHAPTER 2: MS01 MESSAGE CONVENTIONS ---------------------------------------------------------------------------- 10

CHAPTER 3: SYSTEM MESSAGES -------------------------------------------------------------------------------------------- 16

READING MESSAGE TABLES --------------------------------------------------------------------------------------------------------- 16

CHAPTER 4: MISCELLANEOUS ----------------------------------------------------------------------------------------------- 32

AVOIDING SYSTEM CRASHES -------------------------------------------------------------------------------------------------------- 32

MS01 Troubleshooting Guide

In this guide, you will learn:

340 System A tethered system consisting of an SLP 1000 printer/scanner combination.

B1 Variety Print Service for SP 2000/2500 scanners not using FrontMan.

B7 Professional Scanning Software for SP 2000/2500 scanners not using FrontMan.

B8 Hyper Reorder Software for SP 2000/2500 scanners not using FrontMan.

B9 Tone Selection Software for SP 2000/2500 scanners not using FrontMan.

MS01 Troubleshooting Guide

MS01 Troubleshooting Guide

Also see backprint.

This application is also known as Simon.

E5 Fujicolor CD/DVD Digital software (also known as Backup CD Service).

FDIA Fujifilm’s Frontier Digital Imaging Architecture.

FCIM Frontier Communication Interface Module.

Frontier The name used to describe Fujifilm-developed systems.

Note: Not all system configurations use an FMPC/LPC.

LP 2500 Wet Lab Printer LP 5900 Wet Lab Printer

DL 430 Inkjet Dry Lab Printer LP 7700 Wet Lab Printer

LP 5000 Wet Lab Printer LP 7900 Wet Lab Printer

LP 7000 Wet Lab Printer SLP800 scanner/printer (330 system)

LP 7100 Wet Lab Printer SLP1000 scanner/printer (340 system)

LP 7200 Wet Lab Printer

Fujifilm Scanners SP 1500 SP 2500

Fujifilm Scanners SP 500

Hot Job Provides an order with a prioritized status.

Hyper-Threading Officially called Hyper-Threading Technology (HTT), this is Intel Corporation’s

MS01 Troubleshooting Guide

A Pentium 4 with Hyper-Threading enabled is treated by the operating system as two

Index Print A supplementary print that displays image thumbnails.

Also known as JobMan.

Media SD/Memory Stick/Compact Flash/xD Card/Compact Flash/CD/DVD used to store digital

Operators should always use the system in Operator mode.

MS01 Troubleshooting Guide

MS13 LAN spool software.

MS14 Variety Print Service software.

MS16 Image-Adjust software. Also called 6-frame adjust.

MS17 Net Connection for FDI-net software.

MS18 Skin Color Correction Image Processing software.

MS19 Photo ID Print Service software.

PIC Photo Imaging Controller, now known as IC.

MS01 Troubleshooting Guide

S3 Variety Print Service for SP 3000 scanners not using FrontMan.

S5 Professional Software for SP 3000 scanners not using FrontMan.

MS01 Troubleshooting Guide

Xerox Phaser Printers

MS01 Troubleshooting Guide

o Message Identifiers (see page 11).

o About the messages displayed by the MS01 system:

o Device messages (see page 12).

o Modal messages (see page 15).