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Operations Management 468911
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 Master Of
Business Administration

Operations Management

468911

Term 6, 2014
 TABLE OF CONTENTS
Item Description Page

Welcome to Paper 2
Overview
Paper Level & Points
1 Hours Taught
Delivery Mode
Independent Study

2 Teaching Team & Contact Details 2

3 Paper Information 2-3

3.1 Pre-requisite Requirements
3.2 Paper Aim
3.3 Learning Outcomes
3.4 Content

4 AUTonline Programme Organisation 3

5 Texts 3
Required & Recommended Texts

6 Weekly Programme 4

7 Assessment Information 5-7

Business Assessment & Study Handbook
Extensions and other Special
Consideration Applications (SCAs)
Assessment Structure
Exam Timetable Location
Pass Requirements
(Include amount of group work and
expectation of time that students would
need to complete)
Assessment Details
(Including Programme Learning Goals
Information)

8 Bibliography 8

Template 2013 1
1 Welcome to Operations Management on the MBA Programme
You are expected to read the contents of this study guide, also available on
AUTonline under “All My Courses”.

This paper runs for 6 weeks, and has 1 session per week. Students will be required to
supplement each hour of class with 3 hours of their own work. This is a level 9 paper, worth
7.5 points. This paper uses classroom and flexible delivery Mode.

MBA students are expected to:

• Consult the WF7 notice board for classroom allocations.

• Refer to http//:arion.aut.ac.nz for your current timetable.
• Read the contents of the Business Assessment & Study Handbook provided at the
MBA Student Induction, also available from the Student Enquiries and Business and Law
Reception desk on WF1.

Copyright Warning Notice

This course-pack may be used only for the University’s educational purposes. It includes extracts of
copyright works copied under copyright licenses. You may not copy or distribute any part of this
course-pack to any other person. Where this course-pack is provided to you in electronic format you
may only print from it for your own use. You may not make a further copy for any other purpose.
Failure to comply with the terms of this warning may expose you to legal action for copyright
infringement and/or disciplinary action by the University.

2 Teaching Team and Contact Details

Lecturer Phone E-mail Address Office Hours

Dr Lincoln Wood 09 921 9999 Lincoln.Wood@aut.ac.nz Thursday 08:00 to 10:00

ext 6912 and other times by
appointment

3 Paper Information
Term 6 begins on 13 October, 2014. Students will attend one three-hour class per
week for six weeks, in one of the following streams:

468911/61 Wednesdays 11.00 am to 2.00 pm

468911/63 Wednesdays 6.00 pm to 9.00 pm

Rooms will be posted on WF7 noticeboard.

TERM 6 PUBLIC HOLIDAYS are Monday 27 October – AUT will be closed.
Monday catch-up classes will run on Friday 31 October 2014.

Template 2013 2
3.1 Prerequisite requirements (N/A)

3.2 Paper Aim

The aim of this paper is balancing the conflicting objectives of customer service and
resource utilisation. Topics include the key operational issues of capacity, scheduling
and inventory management. Location, layout and work process and design are also
introduced.

3.3 Learning Outcomes

By the end of this paper the student will be able to:
1. Examine operational objectives within the context of the wider business
environment
2. Develop solutions for operational problems and issues
3. Critically analyse key considerations in the management of performance

3.4 Content
•
•
Organisational policy and operational objectives

•
Customer service and resource utilisation

•
Product / service development

•
Planning, implementation and control

•
Facilities management, including location and layout issues

•
Capacity management and strategies

•
Scheduling and network analysis

•
Inventory management and the supply chain

•
Performance measurement
Total systems approach

4 AUTonline Organisation
View MBA Announcements of events and activities plus details of all papers, major
requirements, full paper descriptors, exam schedules (mid semester and final),
assessment forms, Term timetables and all other information relevant to current
students can be found on AUTonline under “My Organisations”.
http://autonline.aut.ac.nz

5 Text: Gardiner, D. (2013) Operations management for business excellence (3rd

ed.). Auckland, NZ: Pearson.

Other recommended texts

• Wright, J. N. (2013). Operations and supply chain service. Sydney, Australia:

•
Cengage.
Basu, R., & Wright, J. N. (2006). Total operations solutions. Oxford: Butterworth

•
and Heinemann.
Jacobs, F. R., & Chase, R. B. (2010). Operations and supply management: The
core (2nd ed.). New York: McGraw-Hill/Irwin.

Template 2013 3
6 Weekly Programme

WK Topic Text chapters Case

Operations and strategy 1 and 7 (pp. 249-260) Case 8 (pp. 403-404)
1 Service vs utilisation
Product and Service Design
Forecasting 2 and 3 Case 3 (pp. 386-390)
2 Capacity management
Planning and control concepts
3 Process design 4 and 5 Case 1 (pp. 375-380)
Variability & Lean management
4 Inventory and resource planning 8 Case 2 (pp. 381-385)
Activities and scheduling
Value networks and suppliers 9 Case 4 (pp. 391-392)
5 Facilities and locations Case 9 (pp. 405-408)

6 Performance and measurement 6 and 7 Case 5 (pp. 393-396)

Quality management

Template 2013 4
7 Assessment Information
Business Assessment & Study Handbook
All students should obtain (free of charge) a copy of the Business Assessment & Study

• Academic Integrity
Handbook which includes information on:

• Attendance Policy
• Assignments (Format, Presentation, Referencing, Submission)
• Exams (Regulations, Timetables)
• Assessment (Handback of Assessments, Uncollected Assessments, Reconsideration)
• Results
This handbook is also available online from “My Organisations” on AUTonline at
http://autonline.aut.ac.nz

Please note that assessments may be copied and kept for moderation and programme
administration purposes. Presentations may also be videoed.

Extensions and other Special Consideration Applications (SCA)

Students may apply for an extension or for special consideration for exams or tests where
there are exceptional circumstances.

For assignment extensions refer to your MBA lecturer.

For Special Consideration Applications for exams or tests please complete the SCA form
and submit to mba@aut.ac.nz

The SCA form is available from your programme organisation on AUTonline or your
programme office.

Assessment Schedule
Item % of Mark Group/ Max mark Due date
Allocation Individual
Group 2014-11-03 at
Assignment 30% 100
Assignment 09:00

Individual 2014-11-26 at
Assignment 70% 100
Assignment 09:00

Pass Requirements
In order to gain a pass in this paper you must obtain 50% overall in the paper (and complete
any compulsory assessment events and requirements for the paper).

Template 2013 5
Assessment Details
ASSESSMENT 1 – GROUP ASSESSMENT

Due Date: 2014-11-03 at 09:00

Weighting: 30%

Type: Group Assignment

Part 1 (500-word limit)

Length:
Part 2 (300-word limit)

Submission: Electronic copy online (AUTOnline).

See details provided in class / AUTonline.

Requirements:
Programme

• Be self aware, critically reflective professionals

Learning Goals: This assessment covers the following Programme Learning Goals:

• Be effective thinkers and problem solvers

• Be effective communicators (written and oral)
• Be ethical, responsible professionals
• Be effective leader
• Be effective business practitioners

Paper Learning
Outcomes: 1. Examine operational objectives within the context of the wider
business environment

2. Develop solutions for operational problems and issues

3. Critically analyse key considerations in the management of

performance

Template 2013 6
ASSESSMENT 2 – OPERATIONS MANAGEMENT REPORT

Due Date: 2014-11-26 at 09:00

Weighting: 70%

Type: Individual report

3000 – 3500 words (excluding executive summary, tables, references, and

Length:
appendices)

Submission:
Electronic copy online (AUTOnline).

Requirements: See details provided in class / AUTonline.

Programme This assessment is covering the following Programme Learning Goals:

•
Learning Goals:
Be self directed, reflective learners;
• Be knowledgeable in their major field of study;
• Be critical enquirers and problem solvers;
• Be proponents of ethical and social responsibility
• Be able to work collaboratively;
• Be effective communicators (written).

Paper Learning 1. Examine operational objectives within the context of the wider business
Outcomes: environment

2. Develop solutions for operational problems and issues

3. Critically analyse key considerations in the management of

performance

Template 2013 7
8 Bibliography

Basu, R., & Wright, N. J. (2006). Total Operations Solutions. Oxford: Butterworth and
Heinemann.
Basu, R., & Wright, N. J. (2003). Quality Beyond Six Sigma Oxford: Butterworth and
Heinemann.
Foster, T., Jr, & Ogdenz, J. (2008). On differences in how operations and supply
chain managers approach quality management. International Journal of
Production Research, 46(24), 6945-6961.
Hammer, M. (2007). The 7 deadly sins of performance measurement and how to
avoid them. MIT Sloan Management Review, 48(3), 19-28.
Huckman, R. (2009). Are You Having Trouble Keeping Your Operations Focused.
Harvard Business Review 91-95.
Kleindorfer, P. R., Singhal, K., & Van Wassenhove, L. N. (2005). Sustainable
Operations Management. Production and Operations Management 14(4),
482-492.
Myers, L. A., Jr. (2011). One Hundred Years Later: What Would Frederick W. Taylor
Say? International Journal of Business and Social Science, 2(20), 8-11.
Russell, R. S., & III, T. B. W. (2006). Operations management: Quality and
competitiveness in a global environment (5th ed.). Danvers Massachusetts
John Wiley & Sons Inc
Salvador, F., Martin de Holan, P., & Piller, F. (2009). Cracking the code of mass
customisation. MIT Sloan Management Review, 50(3), 72-78.
Shook, J. (2009). Toyota's Secret: The A3 Report MIT Sloan Management Review,
50(4), 29-33.
Simchi-Levi, D. (2010). Operations rules: Delivering customer value through flexible
operations. Cambridge, MA: MIT Press.
Staats, B., & Upton, D. M. (2011). Lean Knowledge work. Harvard Business Review,
100-110.
Taylor, F. W. (1987). The principles of scientific management’ The Great Writings in
Management and Organizational Behaviour New York In L. E. a. B. Boone,
D.D. (Ed.), The Great Writings in Management and Organizational Behaviour
New York McGraw-Hill.
Wild, R. (1997). Production and Operations management (5th ed.). London: Cassell.
Zirpoli, F., & Becker, M. C. (2011). What Happens When You Outsource Too Much?
MIT Sloan Management Review, 59-64.

Template 2013 8