Your Name (full) Lương Phương Linh

Your Student Number 11192856

Mid Term Exam for Operations Management

Multiple Choice (Choose the best Answer)

1. The Decision Matrix is:

a) A way to trade off choice and make a criterion based semi-scientific Decision
b) Something we do to impress others
c) It depends on the context
d) None of the above

2. The Fish Bone Chart is:

a) A way to assess Cause and effects of Problems

b) Essential when in the Seafood Market
c) A tool originated in Japan
d) A + C above
e) None of the above.

3. SOP is:

a) Standard Operational Process communicated by the use of Flowcharts

b) Something no company can attain to, no matter what.
c) An acronym invented by some pretty smart professors, none of whom were handsome.
d) All of the above.
e) None of the above.

4. The Gant Chart is:

a) Something which has never really proven to be effective for new projects.
b) A tool to manage people, motion, and resources to a goal.
c) A gift to us from Japan.
d) All of the above but only if Tuy…

5. The Executive Dashboard is:

a) A “home” for KPI charts to be viewed at the same time

b) In a Mercedes which executive drive to impress others
c) None of the above
d) All of the above
6. Operations Management is:

a) The study of Throughput, more than input and output

b) A topic most Marketing people hate
c) Concerned with efficiency and quality
d) A + C above
e) “it depends” on the context

7. The Condition of Emergency is:

a) A flat line or a line which slightly down and requires you to stiffen discipline and work harder.
b) A steep line going down in which case you need to Micro Manage
c) An upward trending line requiring you to do nothing at all
d) All of the above
e) None of the above
f) Tuy…

8. The Normal Condition is also known as:

a) Emergency
b) Stable
c) Affluence
d) Danger
e) None of the above

9. The Condition of Affluence means you should:

a) Have a party to celebrate your newly found money!

b) Go to the bank and borrow money for a new home and car!
c) Shut your mouth, be cheap, buy nothing and pay off any and all debts you have under the sun,
moon and stars and reinvest what may be left over on your personal and career development.
d) Give SJC to bald people…especially if they have a big nose.
e) Tuy…

10. SOP can change workers behavior because:

a) You can make them sing the “SOP song” and that helps…sometimes…
b) A worker performing in a well-designed SOP is happier because he is most productive and
emotionally connected to his product and its quality.
c) People change all the time, so why not? I mean, like why not and stuff?
d) None of the above.
e) Tuy! Damnit. I am not kidding, it all depends!

11. Deming Said:

a) There are 7 things wrong with Business in Vietnam

b) There are FIVE DEADLY Diseases of American Management.
c) Japan is great, especially their movies
d) None of the above
12. According to Deming a major flaw in Management includes:

a) A lack of constancy of purpose

b) Emphasis on short term goals
c) The Individual annual rating of performance
d) The mobility (job hopping) of management

13. According the Dan Pink Video Workers are:

a) Motivated by greed and money

b) Motivated by love of company
c) Motivated by enough money plus Mastery, autonomy and a sense of purpose
d) Motivated by family

14. Mastery is:

a) A feeling you get when you learn something new well.

b) When you get to be the boss, and impress people.
c) When you respect your elders and masters.
d) None of the above

15. Autonomy is:

a) When you are allowed to create and nobody tells you want to do.
b) A new type of car
c) SOP, KPI all in one
d) None of the above