Republic of the Philippines

UNIVERSITY OF RIZAL SYSTEM

Binangonan, Rizal

GRADUATE SCHOOL
2nd Semester, SY 2021-2022

BA 205: Advanced Production & Operations Management

Directions: Choose a company that you are familiar with and discuss its different activities
in meeting the following ethical challenges – developing safe quality products,
maintaining a clean environment, providing a safe workplace, and honoring
community’s commitments.

Company: Jollibee Foods Corporation

ETHICAL CHALLENGES ACTIVITIES RESPONSIVE TO SAID

ETHICAL CHALLENGES
Developing safe quality products To ensure the manufacture and
distribution of safe and high-quality food in
the most cost-efficient manner, the
Jollibee Commissary System was
established.

The System with three sites in Santolan,

Pasig City and Mandaue City, Cebu and
central site in Laguna, operates 24/7 to
manage Jollibee’s total supply chain
process. Further, a professionally staffed
Technical Services supports the
maintenance of an internationally
accepted quality management system that
ensures the quality and safety of the
commissary manufactured food products.
Additionally, a high caliber teams from
Engineering, Human Resources,
Information Management, Finance and
Accounting likewise provide support to the
Manufacturing and Logistics.

Proof of Jollibee’s adherence to high

quality standards is the various awards it
garnered for the commissaries: in 1997,
the commissary in Pasig earned the
Outstanding Industrial Plant in the

Maintaining a clean environment
Providing a safe workplace
National Capital Region from the Laguna
Lake Development Authority and the Most
Improved Industry awarded by the Sagip
Pasig Movement while Commissary Plant
Engineer Romy P. Fernandez was
awarded as one of the Top Ten Most
Outstanding Pollution Control Officers of
the Philippines.
In 1998 also, the frozen patty line in the
Pasig commissary was awarded an ISO
9002 certification by the SGS (Societe’
Generale Surveillance) Yarsely, an
international certification body. 2004 is a
banner year for Vismin Foods Corporation
(VFC) who has been assessed and
certified by the National Meat Inspection
Commission of the Department of
Agriculture, to have fully met the
requirements and standards of Good
Manufacturing Practice, reinforcing the
commissary’s “AAA” accreditation granted
by the same agency.
This COVID-19 pandemic brought Jollibee
a culture of “Joyful and safe dining”
Jollibee has intensified the sanitation of its
wares by adding extra cleaning steps in its
dishwashing procedure. High-touch point
surfaces in stores, including doors,
handles and knobs are disinfected every
30 minutes. Solid surfaces as well as other
areas with possible customer contact are
cleaned every hour to provide a joyful and
safe dining experience to every customer.
In this current pandemic situation, Jollibee
provides its team with “Safe To and From
the Store Guidelines”. This includes
transportation arrangements, strict use
and proper handling of mask and filing out
a Daily Health watch and store team
tracker for contact tracing among
employees. Also, regular hand sanitation
is a must for all employees.
 Jollibee also ensures that all its branches
are compliant with the Department of
Trade and Industry (DTI) and Inter-Agency
Task Force on Emerging Infectious
Diseases (IATF) requirements on indoor
air quality and ventilation. The standard
ventilation design for all stores follows
internationally recognized standards of
ASHRAE 62.1 which pertains to
Ventilation for Indoor Air Quality. In
adherence to these standards, Jollibee’s
current ventilation system design provides
sufficient air changes per hour. Air quality
is also enhanced through the installation of
particulate filtration and air purifiers where
required.

Honoring community’s commitments One of Jollibee’s advocacy programs is

the Jollibee Family Values Awards (JFVA).
As a family-centric brand that promotes
family values and togetherness, Jollibee
established this award which aims to
recognize deserving families who best
exemplify positive Filipino family values.

Further, the Jollibee Group Foundation

(JGF) was also established which is the
social responsibility arm of the corporation
with implemented programs on
agriculture, education, and disaster
response with partner communities
nationwide.

Among the projects of the JGF were the

following:
Farmer Entrepreneurship Program – This
is a comprehensive agro-
entrepreneurship program engage
partners to help organize a small-scale
farming community all over the
Philippines, to sharpen their technical
skills and business acumen and link them
with institutional markets for increased and
steady income. As such, there were
already 17 farmer groups with more than
7,000 metric tons of vegetables delivered
to the Jollibee Group.

Jollibee Group Food Aid – A program that

recognizes the importance of
preparedness, quick response, and
sustained efforts towards recovery in
times of crisis. As of September 2021,
Jollibee Group raised and donated a total
of 345M worth of food products equivalent
to 9.1 million meals and other food
products. 70% of these were provided to
communities, and the rest were for the
frontliners.

Access, Curriculum and Employability

(ACE) Scholarship Program – Jollibee has
partnered with technical-vocational skills
training institutions to train indigent out-of-
school students in technical-mechanical
courses, agro-entrepreneurship and quick
service restaurant operations. Scholars
are also given on-the-job training
opportunities in JGF’s industry partners
and to Jollibee Group’s strategic business
units.