National Water Company's Future HCM Process Model

OUM
RD.011 FUTURE PROCESS MODEL

NATIONAL WATER COMPANY
RIYADH
SAUDIA ARABIA
Human Capital Management

(HCM)
Author: HCM Integration Team
Creation Date: April 16, 2020
Last Updated: Aug 14, 2021
Document Ref: NWC_HCM
Version: 6.0
RD.011 Future Process Model Doc Ref: NWC_HCM
Approvals:
<Approver 1>
<Approver 2>
Human Capital Management (HCM) Document Control ii

1 Document Control
1.1 Change Record
5
Date Author Version Change Reference

16-Apr-20 HCM Integration Team 1.0 No Previous Document
28-Jul-20 HCM Integration Team 2.0 Updated after Internal Review
18-Aug-20 HCM Integration Team 3.0 Updated as per E&Y Review Comments
10-Jan-21 HCM Integration Team 4.0 Considered C&E Cluster Infights
15-Apr-21 HCM Integration Team 5.0 Considered W&S Cluster Infights
14-Aug-21 HCM Integration Team 6.0 Considered Northern Cluster Infights
1.2 Reviewers
Name Position
Arun Samal HCM Track Lead (TCS)
Madhusudan Jakkam Program Manager (TCS)
Mahesh Sahoo Program Director (TCS)
Human Capital Management (HCM) Document Control iii

Contents
Contents
1 Document Control ..................................................................................................... iii
1.1 Change Record ........................................................................................................... iii
1.2 Reviewers .................................................................................................................... iii
Introduction ..................................................................................................................................... 6
1.3 Core Human Resource ................................................................................................. 7
1.4 Self Service Management ............................................................................................ 7
3. Event Catalog for Human Capital Management ...................................................... 8
4 Business Actors for Human Capital Management ................................................ 10
5 Process Descriptions for Human Capital Management ....................................... 11

5.1 Process Step Catalog: Core Human Resource .......................................................... 12
5.1.1 NWC_HCM_L2.1.1: Manage Work Structure ........................................................... 13
5.1.1.1 NWC_HCM_L3.1.1.1: Maintain Organization Hierarchy ......................................... 13
5.1.2 NWC_HCM_L2.1.2: Workforce Management ........................................................... 13
5.1.2.1 NWC_HCM_L3.1.2.1: Manage New Hire ................................................................ 13
5.1.2.2 NWC_HCM_L3.1.2.2: Employee Qualification Update ........................................... 14
5.1.2.3 NWC_HCM_L3.1.2.3: Manage Separation ............................................................. 17
5.1.2.4 NWC_HCM_L3.1.2.4: Manage Exit Interview ......................................................... 19
5.1.2.5 NWC_HCM_L3.1.2.5: Manage Separation Clearance ............................................ 21
5.1.2.6 NWC_HCM_L3.1.2.6: Employee Attendance.......................................................... 24
5.1.3 NWC_HCM_L2.1.3: Absence Management ............................................................. 28
5.1.3.1 NWC_HCM_L3.1.3.1: Manage Leave of Absence .................................................. 28
5.2 Process Step Catalog: Self Service Management ..................................................... 57
5.2.1 NWC_HCM_L2.2.1: Employee Self Service ............................................................. 58
5.2.1.1 NWC_HCM_L3.2.1.1: Escalation Request .............................................................. 58
5.2.1.2 NWC_HCM_L3.2.1.2: Resignation Request ........................................................... 61
5.2.1.3 NWC_HCM_L3.2.1.3: International/Local Mission Request .................................... 65
5.2.1.4 NWC_HCM_L3.2.1.4: Employee Transfer Expense ............................................... 69
5.2.1.5 NWC_HCM_L3.2.1.5: Permission Request ............................................................. 73
5.2.1.6 NWC_HCM_L3.2.1.6: Ticket Request ..................................................................... 77
5.2.1.7 NWC_HCM_L3.2.1.7: Employee Medical Insurance .............................................. 82
5.2.1.8 NWC_HCM_L3.2.1.8: Employee IBAN Change ...................................................... 84
Human Capital Management (HCM) Document Control iv

5.2.1.9 NWC_HCM_L3.2.1.9: Employee Document of Record ........................................... 88

5.2.1.10 NWC_HCM_L3.2.1.10: Previous Employment ........................................................ 91
5.2.1.11 NWC_HCM_L3.2.1.11: Talent Profile ...................................................................... 94
5.2.2 NWC_HCM_L2.2.2: Manager Self Service ............................................................... 95
5.2.2.1 NWC_HCM_L3.2.2.1: Employee Transfer .............................................................. 96
5.2.2.2 NWC_HCM_L3.2.2.2: Training Request ............................................................... 100
5.2.2.3 NWC_HCM_L3.2.2.3: Overtime Request .............................................................. 106
5.2.2.4 NWC_HCM_L3.2.2.4: Requisition Request ........................................................... 110
5.2.2.5 NWC_HCM_L3-2.2.5: Offering Request ............................................................... 121
5.2.2.6 NWC_HCM_L3-2.2.6: Acting Request .................................................................. 126
5.2.2.7 NWC_HCM_L3-2.2.7: Violation and Penalties ...................................................... 131
5.3 Alternate Process Scenario ...................................................................................... 136
6 Process Flow Diagram for Human Capital Management .................................... 137
7 Open Discussion Points ........................................................................................ 138
8 Inflight Projects ...................................................................................................... 139
9 Open and Closed Issues ........................................................................................ 141

9.1 Open Issues ............................................................................................................. 141
9.2 Closed Issues ........................................................................................................... 141
10 Naming Conventions and Standards ................................................................... 142
11 Glossary of terms ................................................................................................... 143
Human Capital Management (HCM) Document Control v

Introduction
The Future Business Process Model document is to describe the detailed process design for each level 3
process. This document specifically focuses on the following human capital management areas:
 Core Human Resource

 Self Service Management
 Performance Management
 Payroll
This document is intended to provide a holistic view of all the key elements of the future process design. This
document is a key output of the global design phase and is intended to support the system configuration and cluster
rollouts.
Human Capital Management (HCM) Introduction 6 of 138

1.3 Core Human Resource

Core HR module provides the functionality of managing employee life cycle effectively.
The employee life cycle includes:
 Mange Work Structure Human Resource

 Workforce Management
 Absence Management
1.4 Self Service Management

Oracle Self-Service Human Resources allows employees and managers to update personal and professional
data online using easy to use web based interface.
The Self Service Management includes:
 Employee Self Service

 Manager Self Service
Human Capital Management (HCM) Introduction 7 of 138

3. Event Catalog for Human Capital Management
L1 L2 L3
Manage Work
L3.1.1.1 Maintain Organization Hierarchy
Structure
L3.1.2.1 Manage New Hire
L3.1.2.2 Employee Qualification Update

CORE Workforce
HR Management
L3.1.2.3 Manage Separation
L3.1.2.4 Manage Exit Interview
L3.1.2.5 Manage Separation Clearance
Absence
L3.1.3.1 Mange Leave of Absence
Management
L3.2.1.1 Escalation Request
L3.2.1.2 Resignation Request
L3.2.1.3 International/Local Mission Request
L3.2.1.4 Employee Transfer Expense

Employee Self-
L3.2.1.5 Permission Request
Service
L3.2.1.6 Ticket Request
Self- L3.2.1.7 Employee Medical Insurance
Service L3.2.1.8 Employee IBAN Change
L3.2.1.9 Employee Document of Record
L3.2.1.10 Previous Employment
L3.2.1.11 Talent Profile
L3.2.2.1 Employee Transfer
L3.2.2.2 Training Request
L3.2.2.3 Overtime Request
Manager Self-Service L3.2.2.4 Requisition Request
L3.2.2.5 Offering Request
L3.2.2.6 Acting Request
L3.2.2.7 Violation and Penalties
Human Capital Management (HCM) Event Catalog for Human Capital Management 8 of 138
Human Capital Management (HCM) Event Catalog for Human Capital Management 9 of 138
4 Business Actors for Human Capital Management

1. Recruitment Specialist
2. Employee Self Service Specialist
3. HR Manager
4. Payroll Specialist
5. Organization Development (OD) Department
6. Shared Services VP
7. Division Manager
8. Cluster GM
9. Direct Manager
10. Employee Services Head
11. City Leaves Team
Human Capital Management (HCM) Business Actors for Human Capital Management 10 of 138
5 Process Descriptions for Human Capital Management

The Future Business Process Model document is to describe the detailed process design for each level 3 process. This document specifically focuses
on the following human capital management areas:
 Core Human Resource

 Self Service Management
 Performance Management
 Payroll
This document is intended to provide a holistic view of all the key elements of the future process design and is a key output of the global design
phase and is intended to support the system configuration and cluster rollouts. Business Process Model for HCM Processes are depicted in the
diagram below which gives an overview of L1 to L3 level processes.
Human Capital Management (HCM) Process Descriptions for Human Capital Management 11 of 138
5.1 Process Step Catalog: Core Human Resource
Core HR module provides the functionality of managing employee life cycle effectively which includes:
 Mange Work Structure Human Resource

 Workforce Management
 Absence Management
5.1.1 NWC_HCM_L2.1.1: Manage Work Structure
5.1.1.1 NWC_HCM_L3.1.1.1: Maintain Organization Hierarchy
Organization Hierarchy will be managed by OD department at NWC HQ and the same process will be catered to directorates as well.
The to be process remains same as the as is process.
5.1.2 NWC_HCM_L2.1.2: Workforce Management
5.1.2.1 NWC_HCM_L3.1.2.1: Manage New Hire
Hiring will be taken care at NWC HQ. The to be process remains same as the as is process.
5.1.2.2 NWC_HCM_L3.1.2.2: Employee Qualification Update
ID Description Frequency
1.2.2.1 Submit a request through Self Services to update personal information On Request
Notes Automation
Employee will submit a request to update his/her personal information from employee self- System Assisted
service responsibility. The personal information which the employee can update includes
his/her address, contact number, dependent details, previous employment details and
qualification. Currently only qualification update has been enabled.
Output ID Title Type
1.2.2.2 Review the Request and approve
1.2.2.2 Review the Request and approve the same. On Request

Notes Automation
This is a decision making point. Employee Services specialist will review the request raised System Assisted
by the employee and verifies the details prior to approval. If request is approved, there will be
system update else reject notification will be triggered for employee.
1.2.2.3 If employee has chosen primary qualification, previous qualifications become

secondary
Employee is notified of request rejection
1.2.2.5
1.2.2.3 If employee has chosen primary qualification, previous qualifications become On Request
secondary
Notes Automation
System validates and checks if the request is for primary qualification, previous qualifications System Assisted
become secondary.
1.2.2.4 Employee is notified of personal information update.
1.2.2.5 Employee is notified of request rejection On Request

Notes Automation
If request is rejected, employee is notified of request rejection as a self-service notification. System Assisted
Process ends
1.2.2.4 Employee is notified of personal information update On Request

Notes Automation
Once Self-service specialist approves the request, employee is notified of personal System Assisted
information approval.
Process ends
5.1.2.3 NWC_HCM_L3.1.2.3: Manage Separation
1.2.3.1 Enter Termination information in End Employment Screen On Request

Notes Automation
HR Admin will enter all the required termination information in end employment screen in Manual
order to carry out separation process
1.2.3.2 Information shared with concerned team for arranging clearance and exit
interview
1.2.3.2 Information shared with concerned team for arranging clearance and exit On Request
interview
Notes Automation
HR Admin then shares the information to the concerned team for arranging clearance and Manual
exit interview for the candidate whose separation has been done in system.
1.2.3.3 Once Exit Interview and clearance is approved, Prepare for Final Settlement
1.2.3.3 Once Exit Interview and clearance is approved, Prepare for Final Settlement On Request
Notes Automation
Once Exit interview and clearance is approved from the concerned team, payroll specialist Manual
will prepare for the final settlement (For example: -leave settlement, outstanding amount,
asset clearance etc.) to carry out the separation process
Process ends
5.1.2.4 NWC_HCM_L3.1.2.4: Manage Exit Interview
1.2.4.1 Arrange and schedule the exit interview with employee On Request
Notes Automation
Employee Services Specialist arranges and schedules the exit interview with employee. This Manual
happens after employee separation information is updated in HR systems.
1.2.4.2 Receive the request for the scheduled exit interview

1.2.4.2 Receive the request for the scheduled exit interview On Request
Notes Automation
Employee receives the request for Exit Interview. Manual

1.2.4.3 Conduct Exit interview and obtain the employee feedback.

1.2.4.3 Conduct Exit interview and obtain the employee feedback On Request
Notes Automation
Employee services specialist will conduct the exit interview and obtains the employee System Assisted
feedback regarding termination.
1.2.4.4 Review the feedback and address any risks or concerns

1.2.4.4 Review the feedback and address any risks or concerns On Request
Notes Automation
GM reviews and shares feedback. Also address any risks or concerns raised during the exit Manual
interview session with the employee.
Process Ends.
5.1.2.5 NWC_HCM_L3.1.2.5: Manage Separation Clearance

As part of the Northern Cluster rollout, the following changes have been considered as part of inflight enhancements.
Additional Validations:
• Allow only one clearance request per employee. Do not allow Employee services team to submit a new request if there is a current one
• Stop all Custom Validation cause issue during the clearance request that causing issue when saving a DFF
New alert to close the clearing request would be sent every 2 hours to the below stakeholders
HR Team, Employee Service, Employees who need to take Actions for the Clearance Request and Direct Managers for Employees who need to take
Actions for the Clearance Request
Change in approval hierarchy

• Remove Housing Team from Approvals for Headquarter Employees
• Remove Government Relation Team from Approvals for Saudi Employees and Keep them for Non-Saudi Employees
• Add Office Services Team for Approvals
• Add Direct Manager to Approvals
User Management
Case 1 – Ex-Employee submit a clearance not approved before termination date

• Stop all responsibility at termination Date
• Extend the User End Date to Maximum 15 Days if no approved Clearance Request approved.
• Once the request Approved, End Date the User
Case 2 – Ex-Employee did not submit clearance and before 15 days from the termination date
• Create a new responsibility for HR Service Team to enable them to submit a clearance for EX Employees
• Stop all responsibility at termination Date
• Extend the User End Date to Maximum 15 Days if no approved Clearance Request.
• Once the request Approved, End Date the User
Case 3 – Ex-Employee submit a clearance and not approved after 15 days from termination date
• Request will be Reject/Deleted from the system
• Will be handled manually by HR team
Case 4 – Ex-Employee nor employee service did not submit clearance after 15 days from the termination date
• Will be handled manually by HR team
1.2.5.1 Issue the Separation checklist for Terminated Employee On Request

Notes Automation
Employee services specialist issues the separation checklist for Terminated Employees. Manual
1.2.5.2 Receive the Checklist and complete the same
1.2.5.2 Receive the Checklist and complete the same On Request

Notes Automation
Employee receives the checklist. Completes the same and shares that back to the Employee self- System Assisted
service specialist for further processing with Employee Services Head.
1.2.5.3 Check for any dews employee need to settle
1.2.5.3 Check for any dews employee need to settle On Request

Notes Automation
Employee services specialist need to check and calculate any dues owed by employee or the System Assisted
company e.g. loans, advances etc.
1.2.5.4 Review the separation clearance
1.2.5.4 Review the separation clearance On Request

Notes Automation
System Assisted
Employee services head reviews the separation clearance and forwards to the GM for final
approval of the clearance request.
1.2.5.5 Approve the separation clearance
1.2.5.5 Approve the separation clearance On Request

Automation
General manager has the final onus on approving the clearance request. Upon approval, clearance request completes.
System Assisted
Process Ends.
5.1.2.6 NWC_HCM_L3.1.2.6: Employee Attendance
1.2.6.1 Upload details in Attendance System like Leaves, Holidays, Shifts, Overtime, On Request
Exceptions etc.
Notes Automation
HR Specialist uploads details in attendance system like leaves, holidays, shifts, overtime, Manual
exceptions etc.
1.2.6.2 Employee registers attendance in installed timecard devices
1.2.6.2 Employee registers attendance in installed timecard devices. On Request

Notes Automation
Employee punches in and out in the installed timecard devices. Manual
1.2.6.3 Download attendance details
1.2.6.3 Download attendance details On Request

Notes Automation
HR Specialist downloads the attendance data from system. Manual
1.2.6.4 Makes amendment as applicable
1.2.6.4 Makes amendment as applicable On Request

Notes Automation
HR Specialist downloads the attendance data from system. Manual
1.2.6.5 Review and Approve
1.2.6.5 Review and approve On Request

Notes Automation
Department and section head approves the final time card attendance data. Manual
1.2.6.6 Post to payroll for further processing
1.2.6.6 Post to payroll for further processing On Request

Notes Automation
Time card attendance data is posted to payroll for further processing. Manual
Process ends
5.1.3 NWC_HCM_L2.1.3: Absence Management
5.1.3.1 NWC_HCM_L3.1.3.1: Manage Leave of Absence
List of applicable leaves for seconded employees.

Leave Type Details
Annual Leave (Accrued from Employee Hire Date)  Job Grades (1-12): 30 Days
 Job Grades (13-15): 35 Days
 Job Grades (16-18): 40 Days
Emergency Leave 30 Days without Salary
Sick Leave (Calculated from First Sick Leave)  Full Salary for the first 30 Days
 ¾ Salary for the next 60 Days
 No Salary for the next 30 Days
EID and National Day Holiday  6 Days For AlAdha EID
 4 Days for AlFitr EID
 1 Day for the National Day Holiday
Exams Leave Equivalent to the number of Actual Exam Days
Sick Leave due to Work Injuries During Recovery Period
Accompanying Leave 30 Days without Salary
Hajj Leave 10 Days once during secondment
Maternity Leave 10 Weeks + (one more month with full salary and an additional
month without salary, if needed)
Relatives Death Leave  5 Days for all employees
 4 months & 10 Days in the event of a Muslim female
employee’s husband death
 For Non-Muslim Females: 15 Days in the event of the

husband’s death
Marriage Leave 5 Days
Paternity Leave 3 Days
Annual Leave:
The following validations added as part of the permission request changes to incorporate nursery hours’ enhancements. This will be considered as per
the inflight consideration for Northern cluster.
Half day leave -

On the Permission request for all types except the personal type - To allow to the employee raise permission request though employee has half day
leave on the same day.
Friday – Saturday Permission - Check if there are any conditions related with Fridays – Saturdays. To prevent the user to raise permission request on
these days.
1.3.1.1 Employee applies Leave through Self service On Request

Notes Automation
System Assisted
Employee can apply Annual leave from Employee self-service. Employee can be able to submit
request within 700 days. Employee is not eligible for annual leave before 90 days from hire date.
He must select replacement employee for annual leave when leave days more than 5 days.
Employee must provide leave Type as Annual Leave, Start Date, End date and all mandatory
fields. Then he will submit the request.
1.3.1.2 Approve the Leave request notification.
1.3.1.2 Approve the Leave request notification. On Request

Notes Automation
Direct Supervisor will review the details of request raise by employee. He will either approve or System Assisted
reject the request.
1.3.1.3 Approve the Leave request notification.

1.3.1.5 Employee is notified of leave rejection.
1.3.1.3 Approve the Leave request notification. On Request

Notes Automation
If Direct supervisor approves the request, then approval will be forwarded to 2nd level Manager. He System Assisted
will review the details of request raised by employee. He will either approve or reject the request.
1.3.1.4 Is Employee an Expat?

1.3.1.5 Employee is notified of leave rejection. On Request

Notes Automation
If any of the approver rejects the request, the employee will be notified of leave rejection. System Assisted
Output Title Type
End of Process
1.3.1.4 Is Employee an Expat? On Request

Notes Automation
If 2nd level Manager approves the request, Here in self-service specialist, it will check for System Assisted
employee’s nationality whether he is from Saudi or not.
1.3.1.6 Employee is notified of leave approval.

2.1.6
Ticket Request.
1.3.1.6 Employee is notified of leave approval. On Request

Notes Automation
After the proper approval process is done, the employee will be notified of leave approval. A leave System Assisted
record will be created for employee.
Output Type
End of Process.
2.1.6 Ticket Request On Request

Notes Automation
If Employee is expat, He is eligible to apply annual ticket request. System Assisted

Output Type
Upon approval of request employee receives ticket. Process ends.
Sick Leave:

Notes Automation
System Assisted
Employee can apply sick leave from employee self-service. Sick leave request in past can go back
to a maximum of 180 days. If the sick leave is being applied for 1-day limit then organization type
will be selected as Clinic. Employee has to provide leave type as Sick Leave, Start Date, End date
and all mandatory fields. Attachment is mandatory. Employee has to add supported medical
documents. Then he will submit the request.
1.3.1.8 Check the submitted medical documents and approve.
1.3.1.8 Check the submitted medical documents and approve. On Request

Notes Automation
Direct Supervisor will check the medical supported documents attached by employee. He will System Assisted
either approve or reject the request.


Notes Automation
will check the medical supported documents attached by employee. He will either approve or reject
the request.


Notes Automation
If 2nd
level Manager approves the request, then approval will be forwarded to Self Service System Assisted
Specialist. Self Service Specialist will check the medical supported documents attached by
employee. He will either approve or reject the request.

1.3.1.11 Employee is notified of leave rejection On Request

Notes Automation
If any of the approver rejects the request, the employee will be notified of leave rejection. System Assisted
Output Type
End of process

Notes Automation
Output Type
End of Process.
Hajj Leave
1.3.1.13 Employee Applies Leave through Self Service On Request

Notes Automation
If there is a need for user to apply leave for Hajj, User initiates Hajj leave submission process System Assisted
through Self Service.
Employee can provide ‘Absence Type’,’ Start Date’,’ End Date’ and all other mandatory fields in the
leave request page.
This request should be submitted by employee within 60 days and user can apply once in-service
period.
After filling all the leave details and uploading necessary attachments request can be submitted for
approval.
1.3.1.14 Employee Possesses Hajj Permit and Eligible for Hajj
1.3.1.14 Employee Possesses Hajj Permit and Eligible for Hajj On Request
Notes Automation
Once user submits the Hajj leave for approval, it goes to Direct Manager for approval. System Assisted
Approver will check if employee possesses Hajj Permit and is eligible for Hajj. Based on that
approver will have option to either approve or reject the leave.
If Approver approves the request, then it goes to next approver for approval based on authority
matrix. If it’s rejected by approver, then rejection notification will be sent to employee.

1.3.1.17 Employee is notified of leave rejection
Notes Automation
Once Direct Manager approves the request, it goes to second level of manager approval. System Assisted
Again Approver will check if employee possesses Hajj Permit and eligible for Hajj.
matrix. If it’s rejected by approver, then rejection notification will be sent to employee.

Notes Automation
After second manager level approval is done, it goes to Self Service Specialist for approval. System Assisted
This is the final approver as per authority matrix. So, if approver approves, the process will end.
And user will get approval notification.
If it’s rejected by approver, then rejection notification is sent to employee.

1.3.1.18 Employee is notified of leave Approval

Notes Automation
If Leave request is rejected by any approver at any approval stage, then employee will be notified System Assisted
of the leave rejection and process will end.
Output Title Type
Process End
1.3.1.18 Employee is notified of leave Approval On Request

Notes Automation
System Assisted
After Approval from the final approver, employee will be notified of the leave approval and process
will end.
Output Title Type
Process End
Maternity Leave

Notes Automation
Employee can apply Female Maternity leave from employee self-service. This leave is applicable System Assisted
to female employees only. She has to submit the leave maximum before 60 days from Delivery
date. Employee can select maximum up to 70 days in one transaction. Employee has to provide
leave type as Female Maternity Leave, Start Date, End date and all mandatory fields. Attachment
is mandatory. Employee has to add supported documents. Then she will submit the request.
1.3.1.20 Validate employee medical status and eligible for leave
1.3.1.20 Validate employee medical status and eligible for leave On Request
Notes Automation
Direct Supervisor will check the medical status and employee’s eligibility for leave and also System Assisted
supported documents attached by employee. He will either approve or reject the request.
1.3.1.21 Review employee’s medical condition and approve the request in ERP.
1.3.1.21 Review employee’s medical condition and approve the request in ERP. On Request
Notes Automation
will check the medical condition of employee and He will either approve or reject the request.
1.3.1.22 Review and approve the maternity leave request

1.3.1.22 Review and approve the maternity leave request On Request

Notes Automation
If 2nd
Specialist. Self Service Specialist will review the request. He will either approve or reject the
request.


Notes Automation
If any of the approver rejects the request, The employee will be notified of leave rejection. System Assisted
Output Type
End of process

Notes Automation
Output Type
End of Process.
Marriage Leave
1.3.1.25 Employee Applies Leave through Self Service On Request

Notes Automation
If there is a need for user to apply leave for marriage purpose, User initiates marriage leave System Assisted
submission process through Self Service.
Employee can provide ‘Absence Type’,’ Start Date’,’ End Date’ and all other mandatory fields in the
leave request page.
This request should be submitted by employee within 35 days and maximum of 5 days he can
apply in a single request.
After filling all the leave details and uploading the proper attachments request can be submitted for
approval.
1.3.1.26 Validate the employee’s marriage leave related documents and approve
1.3.1.26 Validate the employee’s marriage leave related documents and approve On Request
Notes Automation
Once user submits the marriage leave for approval with marriage leave related documents, it goes System Assisted
to Direct Manager for approval.
Approver will validate employee’s marriage leave related documents and will have the option to
matrix. If it’s rejected by approver, then rejection notification is sent to employee.
1.3.1.27 Review and approve the request in ERP

1.3.1.27 Review and approve the request in ERP On Request

Notes Automation
Once Direct Manager approves the request, it goes to second level of manager approval. Approver System Assisted
will review the request and will have the option to either approve or reject the request.
matrix. If it’s rejected by approver the n rejection notification is sent to employee.
1.3.1.28 Review and approve the marriage leave request

1.3.1.28 Review and approve the marriage leave request On Request

Notes Automation
After second manager level approval is done, it goes to Self Service Specialist for approval. System Assisted
This is the final approver as per authority matrix. So, if approver approves, the process will end.
And user will get approval notification.
If it’s rejected by approver the n rejection notification is sent to employee.

1.3.1.30 Employee is notified of leave Approval

Notes Automation
If Leave request is rejected by any approver at any approval stage, then employee will be notified System Assisted
of the leave rejection and process will end.
Output Title Type
Process End
1.3.1.30 Employee is notified of leave Approval On Request

Notes Automation
After Approval from the final approver, employee will be notified of the leave approval and process System Assisted
will end.
Output Title Type
Process End
Compassionate Leave
1.3.1.31 Employee informs and applies leave through Self-service for Death of Relatives On Request
Notes Automation
Employee can apply Death of Relatives leave from employee self-service. Employee can select System Assisted
maximum up to 5 days in one transaction. This leave type will not allow to apply with future date.
He has to submit the leave within 5 days from Death date. Employee is eligible to submit request
within 120 days. Employee has to provide leave type as Death of Relatives, Start Date, End date
and all mandatory fields. Attachment is mandatory. Employee has to add supported documents.
Then he will submit the request.
1.3.1.32 Validate employee’s eligibility of requested leave, review the docs and approve
1.3.1.32 Validate employee’s eligibility of requested leave, review the docs and approve On Request
Notes Automation
Direct Supervisor will check employee’s eligibility of requested leave and the medical supported System Assisted
documents attached by employee. He will either approve or reject the request.
1.3.1.33 Review Death related docs and approve the request in ERP
1.3.1.33 Review Death related docs and approve the request in ERP On Request
Notes Automation
will check the related documents attached by employee. He will either approve or reject the
request.
1.3.1.34 Review and Approve compassionate leave request

1.3.1.34 Review and Approve compassionate leave request On Request

Notes Automation
If 2nd
Specialist. Self Service Specialist will review the compassionate leave request. He will either
approve or reject the request.


Notes Automation
Output Type
End of process

Notes Automation
Output Type
End of Process.
Sports and Cultural Event Leave
1.3.1.37 Employee initiates the sports and cultural leave through self-service absence On Request
management
Notes Automation
Employee can apply sports and cultural leave from employee self-service. Employee has to System Assisted
provide leave type as sports and cultural leave, Start Date, End date and all mandatory fields.
Attachment is mandatory. Employee has to add supported documents. Then he will submit the
request.
1.3.1.38 Approvals and notification as per leave matrix
1.3.1.38 Approvals and notification as per leave matrix On Request

Notes Automation
All levels of approvers as per the leave matrix would check employee’s eligibility of requested System Assisted
leave and the supported documents attached by employee. They will either approve or reject the
request. At any level request rejected, employee will get the rejection of leave notification.
1.3.1.39 Employee is notified of leave request rejection

1.3.1.40 Employee is notified of leave request approval
1.3.1.39 Employee is notified of leave request rejection On Request

Notes Automation
At any level of leave approval, if request is somehow rejected, employee will receive a rejection System Assisted
notification.
Process Ends.
1.3.1.40 Employee is notified of leave request approval On Request

Notes Automation
If all level of approvers approve the request, employee will receive a approval notification. System Assisted
Process Ends.
Paternity Leave
1.3.1.41 Employee Informs and applies leave through self-service for birth of his child On Request
Notes Automation
Employee can apply Child birth leave from employee self-service. Employee can select maximum System Assisted
up to 3 days in one transaction. He has to submit the leave within 14 days from child birth date.
Employee is eligible to submit request within 90 days. This leave will check overlap with
overtime/mission request. Employee has to provide leave type as Child Birth, Start Date, End date
and all mandatory fields. Attachment is mandatory. Employee has to add supported documents.
Then he will submit the request.
1.3.1.42 Validate employee’s eligibility of requested leave , review the docs and approve
1.3.1.42 Validate employee’s eligibility of requested leave , review the docs and approve On Request
Notes Automation
Direct Supervisor will check eligibility of requested leave and supported documents attached by System Assisted
1.3.1.43 Review the child birth related docs and approve the request in ERP
1.3.1.43 Review the child birth related docs and approve the request in ERP. On Request
Notes Automation
will check the supported documents attached by employee. He will either approve or reject the
request.
1.3.1.44 Review and approve the child birth leave request.

1.3.1.44 Review and approve the child birth leave request. On Request
Notes Automation
If 2nd
Specialist. Self Service Specialist will review the request and he will either approve or reject the
request.


Notes Automation
Output Type
End of process

Notes Automation
Output Type
End of Process.
Examination Leave
1.3.1.47 Employee informs and applies leave through self-service for Examination leave On Request
Notes Automation
Employee can apply Examination leave from employee self-service. Employee is eligible to submit System Assisted
request within 360 days. Employee has to provide leave type as Examination Leave, Start Date,
End date and all mandatory fields. Attachment is mandatory. Employee has to add supported
documents. Then he will submit the request.
1.3.1.48 Employee meets the examination criteria?
1.3.1.48 Employee meets the examination criteria? On Request

Notes Automation
Direct Supervisor will check whether employee meets the examination leave criteria and check the System Assisted
supported documents attached by employee. He will either approve or reject the request.
1.3.1.49 Review education related docs and approve the request in ERP
1.3.1.49 Review education related docs and approve the request in ERP On Request
Notes Automation
If Direct supervisor approves the request, then approval will be forwarded to2nd
level Manager. He System Assisted
will check the supported documents attached by employee. He will either approve or reject the
request.
1.3.1.50 Review and approve Examination leave request

1.3.1.50 Review and approve Examination leave request On Request

Notes Automation
If 2nd
level Manager approves the request, then approval will be forwarded to Self Service Manual
Specialist. Self Service Specialist will check the medical supported documents attached by


Notes Automation
Output Type
End of process

Notes Automation
Output Type
End of Process.
Leave Cancellation and Update
Employee can cancel and update the approved leave even after the leave start date. The approval flow remains the same as the original approval flow
(as per leave type) with an additional approver as City Leaves Team.
5.2 Process Step Catalog: Self Service Management
5.2.1 NWC_HCM_L2.2.1: Employee Self Service
5.2.1.1 NWC_HCM_L3.2.1.1: Escalation Request
2.1.1.1 Employee initiate Escalation through self service On Request

Notes Automation
Employee can initiate Escalation request from employee self-service. Employee can raise for any System Assisted
escalation in case he/she is not agree to the related performance, promotion, Queries, Transfer,
Unacceptable behavior, and other reason etc.
2.1.1.2 Is the escalation type performance?
2.1.1.2 Is the escalation type performance? On Request

Notes Automation
System will check whether the escalation type is ‘performance’ or not. System Assisted
2.1.1.4 Review, Justify and approve Escalation request.

2.1.1.3 The request will be applied in the system
2.1.1.3 The request will be applied in the system. On Request

Notes Automation
If employee selects Escalation type other than ‘Performance’, then request will be applied but there System Assisted
won’t be any approval process to be initiated.
End of Process
2.1.1.4 Review, Justify and approve Escalation request. On Request

Notes Automation
If employee selects escalation type as ‘Performance’, then after submitting the request, the request System Assisted
will be forwarded for HR Manager approval. HR Manager will review and justify the request. He will
2.1.1.5 Employee is notified approval of Escalation
2.1.1.5 Employee is notified approval of Escalation On Request

Notes Automation
If HR Manager approves the request, then employee will be notified of approval of escalation System Assisted
request. An escalation record will be created for employee.
If HR Manager rejects the request, then that is the end of process.
Output Type
End of process
5.2.1.2 NWC_HCM_L3.2.1.2: Resignation Request
2.1.2.1 Submit Resignation On Request

Notes Automation
Employee will Initiate the resignation process through self-service. System Assisted
2.1.2.2 Discuss reason of resignation with employee and persuade to withdraw
2.1.2.2 Discuss reason of resignation with employee and persuade to withdraw On Request
Notes Automation
Once Employee Submits the resignation request, it will go to Manager for review. Manager will Manual
review the resignation and discuss reasons of resignation with the employee.
Employee will have option to withdraw his resignation.
2.1.2.3 Accepts to withdraw resignation
2.1.2.3 Accepts to withdraw resignation On Request

Notes Automation
If employee rejects withdrawal of resignation, then request will go to Direct manager for formal Manual
approval.
If employee Accepts withdrawal of resignation, then process will end.
2.1.2.4 Approval from Direct Manager

Process end
2.1.2.4 Approval from Direct Manager On Request

Notes Automation
Manual
If Manager approves the request, then it will be sent to all the middle level approvers for approval
based on authority matrix.
If Manager Rejects the resignation request, then process will end.
2.1.2.5 Approval from all the middle level approvers

Process End
2.1.2.5 Approval from all the middle level approvers On Request

Notes Automation
After Manager approval, Request will be sent to all the required level approvers based on authority System Assisted
matrix. Request can either be approved or rejected at any approval stage.
If Request is approved by all level approvers, then final date of work will be updated for employee
in the system. And if its rejected, then process will end.
Output Title Type
2.1.2.6 Final date of work will be updated for the employee

Process End.
2.1.2.6 Final date of work will be updated for the employee On Request
Notes Automation
After Manager and other middle level approval is done, final date of work will be updated in the Manual
system for employee.
2.1.2.7 Exit Clearance completion by employee
2.1.2.7 Exit Clearance completion by employee On Request

Notes Automation
Exit clearance process will be completed by employee. System Assisted
Output Title Type
2.1.2.8 Termination of employee assignment data and initiation of EOSB
2.1.2.8 Termination of employee assignment data and initiation of EOSB On Request

Notes Automation
Once Employee Exit Clearance is done then employee assignment data will be terminated and Manual
EOSB process will be initiated.
2.1.2.9 Review and Process the final settlement
2.1.2.9 Review and Process the final settlement On Request

Notes Automation
Payroll team will finally review and process the final settlement. System Assisted
Output Title Type
Process End.
5.2.1.3 NWC_HCM_L3.2.1.3: International/Local Mission Request
2.1.3.1 Initiate the Mission request On Request

Notes Automation
Manager will Initiate the Mission request for subordinates in self-service. Manual
2.1.3.2 Decide Approval Based on Mission Type, Days, Payroll and Grade
2.1.3.2 Decide Approval Based on Mission Type, Days, Payroll and Grade On Request
Notes Automation
Approval hierarchy will be generated for the Mission request based on payroll employee belongs System Assisted
to, Days of mission, Mission Type and Grade.
2.1.3.3 Get Required Approvals
2.1.3.3 Get Required Approvals On Request

Notes Automation
Once Mission request is submitted, it will go to different levels of approval based on authority Manual
matrix. Approvers will have the option to either approve or reject the request.
2.1.3.4 Employee Notified of Rejection with justification

2.1.3.5 Business Mission Entry Created in System
2.1.3.7 Submit Request to Prepare for Mission Payment
2.1.3.4 Employee Notified of Rejection with justification On Request

Notes Automation
If request is rejected at any level of approval stage, then employee will get the rejection notification System Assisted
with proper justification. Then process will end.
Process End
2.1.3.5 Business Mission Entry Created in System On Request

Notes Automation
If request is approved, then Mission entry will be created in system. Then one manual process i.e. System Assisted
submission of a concurrent request will be done by payroll team.
Output Title Type
2.1.3.6 Employee is notified of Mission Approval.
2.1.3.6 Employee is notified of Mission Approval. On Request

Notes Automation
Employee will be notified of the Mission request approval after approval of request. System Assisted
And process will end.
Output Title Type
Process End
2.1.3.7 Submit Request to Prepare for Mission Payment On Request

Notes Automation
Payroll people will submit one concurrent request to prepare for Mission payment. Manual
Output Title Type
2.1.3.8 Updates Mission Information with Pay Period for payroll run and assignment set
2.1.3.8 Updates Mission Information with Pay Period for payroll run and assignment set On Request
Notes Automation
After request completion, Mission information’s will be updated with Payment process period and System Assisted
one assignment set will be created that will include all the eligible employees.
2.1.3.9 Process Payroll and pay Mission payment to employee
2.1.3.9 Process Payroll and pay Mission payment to employee On Request

Notes Automation
Payroll team will run payroll for the assignment set and do the payment. Manual
Output Title Type
Process End.
5.2.1.4 NWC_HCM_L3.2.1.4: Employee Transfer Expense
2.1.4.1 Initiate Expense Request through Self - Service On Request

Notes Automation
Employee will initiate the Employee Transfer Expense request for himself. System-Assisted
2.1.4.2 Select Transfer Request
2.1.4.2 Select Transfer Request On Request

Notes Automation
While raising the request employee will have to select the specific transfer request for which he will System Assisted
claim the expense amount.
2.1.4.3 Enter Expense Amount and Attachment
2.1.4.3 Enter Expense Amount and Attachment On Request

Notes Automation
Employee will have to enter the expense amount and attach the relevant documents of expenses. Manual
2.1.4.4 Pass Validation?
2.1.4.4 Pass Validation? On Request

Notes Automation
This is a decision making step while checking for the validations before request submission. Manual
If validations are passed then this will go for Payroll Department approval (2.2.4.5) else the
process will be ended.
2.1.4.5 Payroll Dept. Approval

Process End
2.1.4.5 Payroll Dept. Approval On Request

Notes Automation
This is also a decision making step. If payroll department manager will approve the request then Manual
the employee will be notified for the approval (2.2.4.7) and the expense reimbursement element
entries will done automatically (2.2.4.8) else rejection notification will go to employee and process
will be ended.
2.1.4.6 Notify Employee (for rejection and process ends)

2.1.4.7 Notify Employee (for approval)
2.1.4.8 Create Element entries for expense reimbursements
2.1.4.6 Notify Employee On Request

Notes Automation
When the payroll department manager will reject the request, rejection Notification will go to System-Assisted
Employee and process ends
process ends
2.1.4.7 Notify Employee On Request

Notes Automation
When the payroll department manager will approve the request, request approval notification will System-Assisted
go to the employee
2.1.4.8 Create Element entries for expense reimbursements
2.1.4.8 Create Element entries for expense reimbursements On Request

Notes Automation
The linked element entries will happen at employee assignment level System-Assisted
2.1.4.9 Elements processed in monthly payroll
2.1.4.9 Elements processed in monthly payroll On Request

Notes Automation
In the monthly payroll run, the employee expense amount will be process and the employee will be System-Assisted
paid.
Process Ends
5.2.1.5 NWC_HCM_L3.2.1.5: Permission Request
Addition of new type of permission type for female employee only to take care of newborn baby. This is allowed for one hour daily
(it’s allowed in the morning or before end of Normal working hours). This permission is applicable for 24 months from the date of
birth of the newborn.Employee can’t raise Permission request from this nursery hour permission type without contacts data for new
born baby in system.
2.1.5.1 Employee applies for permission through self service On Request

Notes Automation
Employee can apply permission request from employee self-service. Employee can take System Assisted
permission to be off from work for some hours either for some personal or Business purpose.
2.1.5.2 Validate the data
2.1.5.2 Validate the data On Request

Notes Automation
System will check whether employee has filled all mandatory fields such as start date, end date, Manual
start time, end time and justification for the off hours he will be taking for the day.
2.1.5.3 Pass Validation
2.1.5.3 Pass Validation On Request

Notes Automation
System will check whether all the validations are satisfying or not. It has to pass validations such Manual
as
 Overlap of dates and time should not be allowed to submit.
 Allowed to submit a personal permission maximum for 4 hrs. per day.
 Allowed to submit a personal permission maximum for 4.1 hrs. per month.
 Start date should be greater the end date.
2.1.5.4 System won’t allow to proceed further.

2.1.5.5
Request Submitted.
2.1.5.4 System won’t allow to proceed further. On Request

Notes Automation
If any of the validations failed, then system won’t allow to submit a request. System Assisted
End of process
2.1.5.5 Request submitted On Request

Notes Automation
If all the validations satisfy, then employee will submit the request. System Assisted
Output Title Type
2.1.5.6 Review and approve the permission request
2.1.5.6 Review and approve the permission request On Request

Notes Automation
After submitting the request, request will be forwarded to Direct supervisor for approval. He will System Assisted
Output Title Type
2.1.5.7 Employee is notified of rejection of permission

2.1.5.8 Employee is notified of approval of permission
2.1.5.7 Employee is notified of rejection of permission On Request

Notes Automation
If Direct supervisor rejects the request, then employee will be notified of rejection of permission Manual
request.
End of Process
2.1.5.8 Employee is notified of approval of permission On Request

Notes Automation
If Direct supervisor approves the request, then employee will be notified of approval of permission System Assisted
request. Permission record will be created for employee.
Output Type
End of process
5.2.1.6 NWC_HCM_L3.2.1.6: Ticket Request
2.1.6.1 Expats initiate the annual ticket request from self service On Request
Notes Automation
Expat(Non-Saudi Employee) can apply annual ticket request from employee self-service. Manual
2.1.6.2 Apply the ticket request.
2.1.6.2 Apply the ticket request. On Request

Notes Automation
Employee has to fill all mandatory fields and has to apply the ticket request. Manual
2.1.6.3 Validate the requested data.
2.1.6.3 Validate the requested data. On Request

Notes Automation
System will validate the requested data entered by employee. Manual
2.1.6.4 Pass validation?
2.1.6.4 Pass validation? On Request

Notes Automation
System will check, If the data entered by employee satisfies all validations or not. Manual
2.1.6.5 System won’t allow to proceed further

2.1.6.6 Request Submitted.
2.1.6.5 System won’t allow to proceed further On Request

Notes Automation
If validations do not satisfy, then system won’t allowed to proceed further System Assisted
Output Type
End of process
2.1.6.6 Request Submitted. On Request

Notes Automation
If all the validations entered by employee satisfies, then the request will be submitted. System Assisted
Output Title Type
2.1.6.7 Get Required approvals.
2.1.6.7 Get Required approvals. On Request

Notes Automation
After submitting the request, the request will be forwarded to required approvers and FYI Manual
Notifications will also be sent to required persons.
2.1.6.8 Employee is notified of ticket request rejection.

2.1.6.9 Review and enter ticket amount
2.1.6.8 Employee is notified of ticket request rejection. On Request

Notes Automation
If approvers reject the request, then employee will be notified of ticket request rejection. System Assisted
Output Title Type
End of Process
2.1.6.9 Review and enter ticket amount On Request

Notes Automation
If all required approval is done, then the request will be forwarded to ticket authority team. Ticket Manual
authority team will review the request and enter the ticket amount.
Output Title Type
2.1.6.10 Get approved by ticket team.
2.1.6.10 Get approved by ticket team. On Request

Notes Automation
The ticket Authority team will either approve or reject the request. Manual
2.1.6.11 Employee is notified of ticket approval and ticket SIT will be created for employee
2.1.6.8
Employee is notified of ticket request Rejection.
2.1.6.11 Employee is notified of ticket approval and ticket SIT will be created for employee On Request
Notes Automation
If Ticket authority team approves the request, then employee is notified of ticket request approval System Assisted
and Ticket SIT record will be created for employee.
Output Type
End of process
2.1.6.8 Employee is notified of ticket request rejection. On Request

Notes Automation
If Ticket Authority team rejects the request, then employee will be notified of ticket request System Assisted
rejection.
Output Title Type
End of Process
5.2.1.7 NWC_HCM_L3.2.1.7: Employee Medical Insurance
2.1.7.1 Submit request through self-service to enroll/re-new/cancel dependent enrollment for On Request
medical insurance
Notes Automation
Employee submits request through self-service to enroll/re-new/cancel the dependent enrollment System Assisted
for medical insurance. For father and mother, employee has to choose the class of insurance. After
request submission it goes for approval to Medical Insurance Officer.
2.1.7.2 Review the request and provide approval.
2.1.7.2 Review the request and provide approval On Request

Notes Automation
Medical Insurance Officer reviews the request and do the needful whether to approve or reject the System Assisted
request.
2.1.7.3 Employee is notified of request approval.

2.1.7.4 Employee is notified of request rejection.
2.1.7.3 Employee is notified of request approval On Request

Notes Automation
Medical Insurance Officer if approves the insurance request, employee will be notified of request System Assisted
approval.
End of Process.

Notes Automation
Medical Insurance Officer if rejects the insurance request, employee will be notified of request System Assisted
rejection.
End of Process.
5.2.1.8 NWC_HCM_L3.2.1.8: Employee IBAN Change
2.1.8.1 Employee submits request for update in existing bank details On Request
Notes Automation
Employee submits request through self-service to update his account details which may include System Assisted
change in IBAN, Account No etc.
2.1.8.2 System checks for validations and allows if all criteria is met
2.1.8.2 System checks for validations and allows if all criteria is met On Request
Notes Automation
There are many validations that system checks as follows: System Assisted
 The Requestor will not be able to initiate the request if the flag Fixed has a value ‘Yes’
 Requestor will only able to update the existing IBAN. They cannot Create a new or Delete
an existing one
 The Account Number should be same as the last digits in the IBAN
 The Length of the IBAN field should be of 24 digits
 Attachment is Mandatory while submitting the Request
2.1.8.3 Review the request and approve.
2.1.8.3 Review the request and approve On Request

Notes Automation
Payroll manager reviews the account update request and takes necessary action. System Assisted
2.1.8.4 System updates employee account details with the new IBAN from previous period
pre-payment+1 day
Employee is notified of request rejection
2.1.8.6
2.1.8.4 System updates employee account details with the new IBAN from previous period On Request
pre-payment+1 day
Notes Automation
The Bank details should be changed in the system. The Bank details will get changed effective System Assisted
from the day+1 last prepayment completion date in the system. The Previous Bank details will be
end dated and stored as a history
2.1.8.5 Employee is notified of employee account update
2.1.8.5 Employee is notified of employee account update On Request

Notes Automation
Employee is notified of employee account update System Assisted

Process ends.
2.1.8.6 Employee is notified of request rejections On Request

Notes Automation
Employee is notified of request rejection System Assisted

Process ends.
5.2.1.9 NWC_HCM_L3.2.1.9: Employee Document of Record
2.1.9.1 Employee submits request for adding new documents with relevant details and On Request
attachments
Notes Automation
Employee submits request through self-service to add/update new documents. System Assisted
2.1.9.2 Checks for attachments and duplication of documents. Validation Check cleared?
2.1.9.2 Checks for attachments and duplication of documents. Validation Check cleared? On Request
Notes Automation
Employee submits request through self-service to add/update new documents System Assisted
2.1.9.3 Review the request and approve

Notes Automation
City Insurance custodian reviews the request through self-service and does the needful. System Assisted
2.1.9.4 System updates employee document of records

2.1.9.6 Employee is notified of request rejection

Notes Automation
City Insurance custodian reviews the request through self-service and approve. System Assisted
2.1.9.5 Employee is notified of request approval
2.1.9.5 Employee is notified of request approval On Request

Notes Automation
Employee is notified of request approval. System Assisted
Process Ends

Notes Automation
Employee is notified of request rejection. System Assisted

Process Ends
5.2.1.10 NWC_HCM_L3.2.1.10: Previous Employment
2.1.10.1 Employee adds previous employment through self service On Request

Notes Automation
Employee can submit previous employment details from employee self-service. System Assisted

Notes Automation
System will check whether employee has filled all required information such as from date, to date, Manual
position, job, department, country, city, termination reason etc.
2.1.10.3 Pass Validation
2.1.10.3 Pass Validation On Request

Notes Automation
System will check whether all the validations are satisfying or not. Manual
2.1.10.4 System won’t allow to proceed further.

2.1.10.5
Request Submitted.
2.1.10.4 System won’t allow to proceed further. On Request

Notes Automation
If any of the validations failed, then system won’t allow to submit a request. System Assisted
End of process
2.1.10.5 Request submitted On Request

Notes Automation
If all the validations satisfy, then employee will be allowed to submit the request. System Assisted
Output Title Type
2.1.10.6 Review and approve the request
2.1.10.6 Review and approve the request On Request

Notes Automation
After submitting the request, request will be forwarded to HR Team for approval. They will either System Assisted
approve or reject the previous employment request against eligibility and may coordinate with
employee for required documents / reports.
Output Title Type
2.1.10.7 Employee is notified of rejection of permission

2.1.10.8 Employee is notified of approval of permission
2.1.10.7 Employee is notified of rejection of permission On Request

Notes Automation
If HR Team rejects the request, then employee will be notified of rejection of request. Manual
End of Process
2.1.10.8 Employee is notified of approval of permission On Request

Notes Automation
If HR Team approves the request, then employee will be notified of approval of previous System Assisted
employment request. Record will be created for employee in person EIT.
Output Type
End of process
5.2.1.11 NWC_HCM_L3.2.1.11: Talent Profile
Talent Profile is nothing but a Dashboard interface to view all employee related information. This provides self-service access to employees, managers
and HR to view Employee Data and take any action available through self-service as per business need. Taking any self-service action will be enabled
for only Managers and Employees.
As part of the northern cluster, will enable salary quartile information for employees in Talent profile as per the inflight enhancements. To fulfill this
need, we need to enable My Profile in ESS.
5.2.2 NWC_HCM_L2.2.2: Manager Self Service
5.2.2.1 NWC_HCM_L3.2.2.1: Employee Transfer
2.2.1.1 Search for the employee to initiate transfer On Request
Notes Automation
Manager will raise Employee Transfer request from manager self-service responsibility on behalf of System-assisted
employee. Manager will search the required employee from employee list and automatically the
corresponding details for employee i.e. Hire Date, Last Year Appraisal, current position, organization,
job, location, payroll etc. will be populated in the respective fields.

2.2.1.2 Apply the transfer request
2.2.1.2 Apply the transfer request On Request
Notes Automation
Manual
Manager will enter the expected transfer date and Transfer type if his is permanent. For the temporary
transfer date case, temporary transfer end date needs to be entered also.Then the position type and if
the business need or training requirement is there for the transfer process, that information can be
entered during the request as well. Then depending on the position type mentioned, manager will
select required position or approved transfer requisition position from the list so that the employee will
be transferred to that position as on the effective date. Justification for the transfer can be entered for
information purpose.
Notes Automation
Then on applying the request the process will check for several validations. Such as Manual
 On the data those are entered for transfer
 On the last year PMS Rating
2.2.1.4 Pass through Validation?
2.2.1.4 Pass through Validation? On Request
Notes Automation
This is a decision making point. If all the validations are satisfying for the request then proceed for Manual
request submission (2.2.1.5) else system won’t allow to proceed further (2.2.1.6)
2.2.1.5 Request Submitted
2.2.1.5 Request Submitted On Request
Notes Automation
The request will be submitted successfully. Manual

2.2.1.7 Distance > 120km?
Notes Automation
The process will be stopped and will not allow to submit. Manual
2.2.1.5 Process Ends
2.2.1.7 Distance > 120km? On Request
Notes Automation
This is a decision making step which will check if the transfer location is more than 120km. If yes this Manual
will go for employee approval(2.2.1.8) else this will go for other required approval and will skip
employee’s approval (2.2.1.9).
2.2.1.8 Get Approval from employee
2.2.1.9 Get Required approvals
2.2.1.8 Get Approval from employee On Request
Notes Automation
Employee will approve the transfer request from his/her end. Manual
2.2.1.9 Get Required Approval
2.2.1.9 Get Required Approval On Request
Notes Automation
The request will be approved by the eligible approver levels. If the request will be approved then the Manual
employee will be notified for transfer approval (2.2.1.10) else this will be gone into rejection and
process will be ended.
2.2.1.10 Employee is notified of Transfer approval
2.2.1.10 Employee is notified of Transfer approval On Request
Notes Automation
Notification will go to employee regarding the transfer request approval for him. Manual
Process Ends
5.2.2.2 NWC_HCM_L3.2.2.2: Training Request
2.2.2.1 Search for the employee to initiate training request On Request

Notes Automation
Manager can raise a training request on behalf of the employee from manager self-service. Manual
Manager will search for an employee to initiate request.
2.2.2.2 Apply Training request.
2.2.2.2 Apply Training request. On Request

Notes Automation
Manager will apply the training request for the selected employee. Manual
2.2.2.3 Validate the training data.
2.2.2.3 Validate the training data. On Request

Notes Automation
Manager has to enter all mandatory fields and system will check for the validations. Existed Manual
validations are:
 The request cannot be submitted before the lock request date i.e.'31-MAY-18'
 manager must not select end date which is less than start date.
 Start date and end date for Training request will not allow for the Overlapping days with
another approved request.
2.2.2.4 Pass validation?
2.2.2.4 Pass validation? On Request

Notes Automation
System will check, If the data entered by manager satisfies all validations or not. Manual

2.2.2.6 Request Submitted.

Notes Automation
If validations are not satisfied, then system won’t allowed to proceed further System Assisted
Output Type
End of process
2.2.2.6 Request Submitted. On Request

Notes Automation
If all validations satisfy, then the request will be submitted. System Assisted
Output Title Type
2.2.2.7 Emp Training days per year >5?
2.2.2.7 Emp Training days per year >5? On Request

Notes Automation
If system will check whether training days is greater than 5 or not, then the request will be System Assisted
forwarded for corresponding approvals.
2.2.2.8 Get required middle level of approvals

2.2.2.9 Get required middle level of approvals
2.2.2.9 Get required middle level of approvals On Request

Notes Automation
If Training days are greater than 5, then request will be forwarded to middle level approvals. They System Assisted
will either approve or reject the request.
Output Title Type
2.2.2.10 Review and approve the request.

Employee is notified of training rejection.
2.2.2.13
2.2.2.10 Review and approve the request. On Request

Notes Automation
If all the middle level approvers approve the request, then request will be forwarded to Concerned Manual
VP/Cluster senior GM. He will review the request and he will either approve or reject the request.
Output Title Type
2.2.2.12 Employee is notified of training approval.

2.2.2.13 Employee is notified of training rejection.
2.2.2.12 Employee is notified of training approval. On Request

Notes Automation
If Concerned VP/Cluster senior GM approves the request, then employee is notified of training System Assisted
approval and training record will be created for employee
End of Process
2.2.2.13 Employee is notified of training rejection. On Request

Notes Automation
If Concerned VP/Cluster senior GM rejects the request, then employee is notified of training System Assisted
rejection.
Output Type
End of process
2.2.2.8 Get required middle level of approvals On Request

Notes Automation
If Training days are less than or equal to 5, then request will be forwarded to middle level System Assisted
approvals. They will either approve or reject the request.
Output Title Type
2.2.2.11 Review and approve the request.

2.2.2.13 Employee is notified of training rejection.
2.2.2.11 Review and approve the request. On Request

Notes Automation
If all the middle level approvers approve the request, then request will be forwarded to CEO for his System Assisted
review and perusal.
Output Title Type
2.2.2.12 Employee is notified of training approval.
2.2.2.13
Employee is notified of training rejection.
2.2.2.12 Employee is notified of training approval. On Request

Notes Automation
If CEO approves the request, then employee will be notified of training approval. A training record System Assisted
will be created for employee.
Output Title Type
End of Process.
2.2.2.13 Employee is notified of training rejection. On Request

Notes Automation
If CEO rejects the request, then employee will be notified of training rejection. System Assisted
Output Title Type
End of Process.
5.2.2.3 NWC_HCM_L3.2.2.3: Overtime Request
2.2.3.1 Initiate the Overtime request for subordinate On Request

Notes Automation
Manager will Initiate the Overtime request for subordinates in self-service. Manual
2.2.3.2 Decide Approval Based on Payroll
2.2.3.2 Decide Approval Based on Payroll On Request

Notes Automation
Approval hierarchy will be generated for the overtime request based on payroll employee belongs System Assisted
to. Then Manager will submit the request for approval.
2.2.3.3 Get Required Approvals
2.2.3.3 Get Required Approvals On Request

Notes Automation
Once overtime request is submitted, it will go to different levels of approval based on authority Manual
matrix. Approvers will have the option to either approve or reject the request.
2.2.3.4 Employee Notified of Rejection with justification

2.2.3.5 Overtime Entry Created in System
2.2.3.6 Employee is notified of Overtime Approval
2.2.3.7 Submit Request to Prepare for Overtime Payment
2.2.3.4 Employee Notified of Rejection with justification On Request

Notes Automation
If request is rejected at any level of approval stage, then employee will get the rejection notification System Assisted
with proper justification. Then process will end.
Process End
2.2.3.5 Overtime entry created in system On Request

Notes Automation
If request is approved, then overtime entry will be created in system. Then one manual process i.e. System Assisted
submission of a concurrent request will be done by payroll team.
Output Title Type
2.2.3.7 Submit Request to Prepare for Overtime Payment
2.2.3.6 Employee is notified of Overtime Approval On Request

Notes Automation
Employee will be notified of the overtime approval after approval of request. System Assisted
And process will end.
Output Title Type
Process End
2.2.3.7 Submit Request to Prepare for Overtime Payment On Request

Notes Automation
Payroll people will submit one concurrent request to prepare for overtime payment. Manual
Output Title Type
2.2.3.8 Updates Overtime Information with Pay Period for payroll run and assignment set
2.2.3.8 Updates Overtime Information with Pay Period for payroll run and assignment set On Request
Notes Automation
After request completion, overtime information’s will be updated with Payment process period and System Assisted
one assignment set will be created that will include all the eligible employees.
2.2.3.9 Process Payroll and pay overtime payment to employee
2.2.3.9 Process Payroll and pay overtime payment to employee On Request

Notes Automation
Payroll team will run payroll for the assignment set and do the payment. Manual
Output Title Type
Process End.
5.2.2.4 NWC_HCM_L3.2.2.4: Requisition Request

As part of the Northern Cluster rollout, an additional field called “Requisition Status” will be added as an inflight enhancement with values as ‘New’ and
‘Replacement’.
External Requisition:
2.2.4.1 Select Vacant Requisition On Request

Notes Automation
Manager will initiate the external requisition process for a vacant position. There has been added Manual
validation for ongoing termination cases. Based on this new validation the manager will be able to
raise a request but will not hire any employee on this position before the final close date
Validations enforced as below.
a. The position does not exist in any of the “Hiring EITs”. Manager allowed to raise a
new hiring request for that position
b. The position exists in any of the “Hiring EITs”. Manager won’t be able to raise a
new hiring request for this position until the value in “Position Vacant” segment in
Hiring EIT is made “Yes “
2.2.4.2 Submit External Requisition Request
2.2.4.2 Submit External Requisition Request On Request

Notes Automation
Once External Requisition request is submitted by Manager, it will be forwarded for review and System Assisted
approval.
2.2.4.3 Review Request
2.2.4.3 Review Request On Request

Notes Automation
After Request is submitted by Manager, it will be forwarded to GM for review. System Assisted
2.2.4.4 Approve?
2.2.4.4 Approve? On Request

Notes Automation
GM will review and act on the requisition request. He can either approve or reject the request. System Assisted
If he rejects the request, then requestor will get the rejection notification.
If the request is approved, then it will be forwarded to next approver for review.
2.2.4.5 Notify requestor of request rejection

2.2.4.5 Notify requester of request rejection On Request

Notes Automation
If GM rejects the request, it will notify requester about the rejection. System Assisted
Output Title Type
Process Ends

Notes Automation
After GM approves the request, it will come to Functional Manager for review. System Assisted
Output Title Type
2.2.4.7 Approve?

Notes Automation
Functional Manager will review and act on the requisition request. He will have the option to either System Assisted
If the request is approved, then it will be forwarded to next approver for review.

2.2.4.8 Notify requestor of request rejection On Request

Notes Automation
If Functional Manager rejects the request, it will notify requester about the rejection. System Assisted
Output Title Type
Process Ends

Notes Automation
After Functional Manager approves the request, it goes to Concerned VP/Cluster Senior GM for System Assisted
review.
Output Title Type
2.2.4.10 Approve?

Notes Automation
Concerned VP/Cluster Senior GM will review and act on the requisition request. Either he can System Assisted
If the request is approved, then it will again be forwarded to next approver for review.

2.2.4.11 Notify requestor of request rejection On Request

Notes Automation
If Concerned VP/Cluster Senior GM rejects the request, requester will be notified about the System Assisted
rejection.
Output Title Type
Process Ends.

Notes Automation
After Concerned VP/Cluster Senior GM approves the request, it goes to Corporate CEO for review. System Assisted
Output Title Type
2.2.4.13 Approve?

Notes Automation
Corporate CEO will review and act on the requisition request. Either he can approve or reject the System Assisted
request.
If he rejects the request, then request will be sent back to requestor for review and process ends
there.
If the request is approved, then requestor will get the approval notification.

2.2.4.15 Notify requestor of request approval
Notes Automation
If request is rejected, then it will be sent back to requestor for review and process will end. System Assisted
Output Title Type
Process Ends
2.2.4.15 Notify requestor of request approval On Request

Notes Automation
After Approval from the final approver, Requestor will be notified of the requisition request approval System Assisted
and process will end.
Output Title Type
Process Ends
Internal Requisition:
2.2.4.16 Select vacant requisition On Request

Notes Automation
Manager selects the vacant position while initiating the request Manual
2.2.4.17 Submit Internal Requisition Request
2.2.4.17 Submit Internal Requisition Request On Request

Notes Automation
Employees after selecting the vacant position submits the external requisition request Manual

Notes Automation
The division manager reviews the request of the internal requisition. Manual
2.2.4.19 Approve?

Notes Automation
After reviewing the request, division manager has to approve/reject the request. Manual
2.2.4.20 Notify requester of request rejection


Notes Automation
If the division manager rejects the request, requester who applied for this requisition will be System-Assisted
notified of the rejected request
End of process

Notes Automation
The function manager then reviews the request of the employee Manual
2.2.4.22 Approve?

Notes Automation
After reviewing the request, Functional manager approves/rejects accordingly Manual



Notes Automation
If the request is being rejected, requester who applied for this requisition will be notified of the System-Assisted
rejected request
End of process

Notes Automation
The Concerned VP/Cluster Senior GM then reviews the request of the employee Manual
2.2.4.25 Approve?

Notes Automation
After reviewing the request, Concerned VP/Cluster Senior GM approves/rejects accordingly Manual

2.2.4.27 Notify requester of request approval

Notes Automation
Requester who applied for this requisition will be notified of the rejected request System-Assisted
End of process
2.2.4.27 Notify requester of request approval On Request

Notes Automation
Requester who applied for this requisition will be notified of the approved request System-Assisted
End of process
5.2.2.5 NWC_HCM_L3-2.2.5: Offering Request
Offering Request is not used for seconded employees as of now as per HR directives.
Offering request is managed by HQ for all clusters and hence is not used.
2.2.5.1 Select Approved requisition On Request

Notes Automation
Recruitment Specialist can apply Offering request from Self-service on behalf of employee. Hiring Manual
Requisition request and Offering request are basically interlinked. In offering Request, He can
select any of the existed approved Requisitions.
2.2.5.2 Submit Offer Request
2.2.5.2 Submit Offer Request On Request

Notes Automation
Recruitment specialist must fill all mandatory fields and he will submit the request. Manual

Notes Automation
After submitting the request, the approval will go to recruitment manager. He will review the Manual
request that has been submitted.
2.2.5.4 Approve?

Notes Automation
Recruitment Manager will either approve or reject the request. Manual

2.2.5.5 Notify Requester of request rejection

2.2.5.6 Review Request.
2.2.5.5 Notify Requestor of request rejection On Request

Notes Automation
If Recruitment Manager rejects the request, requester will be notified of rejection request. System Assisted
Output Type
End of process
2.2.5.6 Review Request. On Request

Notes Automation
If recruitment manager approves the request, then request will be forwarded to Concerned System Assisted
VP/Cluster Senior GM. He will review the request.
Output Title Type
2.2.5.7 Approve?

Notes Automation
Concerned VP/Cluster Senior GM will either approve or reject the request. Manual

2.2.5.9 Review Request.

Notes Automation
If Concerned VP/Cluster Senior GM rejects the request, requester will be notified of rejection System Assisted
request.
Output Type
End of process
2.2.5.9 Review Request. On Request

Notes Automation
If Concerned VP/Cluster Senior GM approves the request, then request will be forwarded to CEO. System Assisted
He will review the request.
Output Title Type
2.2.5.10 Approve?

Notes Automation
CEO will either approve or reject the request. Manual

2.2.5.12 Notify Requester of request approval.

Notes Automation
If CEO rejects the request, requester will be notified of rejection request. System Assisted
Output Type
End of process
2.2.5.12 Notify Requester of request rejection On Request

Notes Automation
If CEO approves the request, then requester will be notified of approval request. An offering System Assisted
request record will be created for employee.
Output Title Type
End of process
5.2.2.6 NWC_HCM_L3-2.2.6: Acting Request
2.2.6.1 Select employee for acting On Request

Notes Automation
Department Manager will initiate the process by accessing his/her Manager Self Service Manual
Responsibility to raise a new acting request or extend an existing acting request by entering
Employer Name ,From Date: (Standard date) ,To Date : (Standard date) ,Total Service Years:
(Not editable) should be calculate it direct from (To Date - From Date ) and Last Position Name
2.2.6.2 New / Extension?
2.2.6.2 New / Extension? On Request

Notes Automation
Is this a new request or an extension of acting request Manual

2.2.6.3 Select Active acting request

2.2.6.4 Enter Acting Details
2.2.6.3 Select Active acting request On Request

Notes Automation
If the request is for extension, then select an active acting request Manual
2.2.6.5 Submit Request For Approval
2.2.6.4 Enter Acting Details On Request

Notes Automation
If the request is a new acting request, then enter required details and submit for approval Manual
2.2.6.5 Submit Request For Approval
2.2.6.5 Submit Request For Approval On Request

Notes Automation
Submit for approval Manual


Notes Automation
System checks for validation. If that is pass, request will be submitted for approval and if not, Manual
system doesn’t allow submission of request.
2.2.6.7 Approval?
2.2.6.8 Stop Request Submission
2.2.6.7 Approval? On Request

Notes Automation
Request passes through all level of approvals. Manual

2.2.6.9 Notify employee and respective recipients

2.2.6.10 Store Acting Information in system
2.2.6.11 Notify respective recipients
2.2.6.8 Stop request submission On Request

Notes Automation
If system validation fails, it won’t allow submission of acting request. Manual

Process Ends
2.2.6.9 Notify employee and respective recipients On Request

Notes Automation
Notify employee and respective recipients Manual
Process ends.
2.2.6.10 Store acting information in system On Request

Notes Automation
Store acting information in system Manual

Process ends.
2.2.6.11 Notify respective recipients On Request

Notes Automation
Notify respective recipients Manual

Process ends.
5.2.2.7 NWC_HCM_L3-2.2.7: Violation and Penalties
2.2.7.1 Select employee for adding the violation On Request

Notes Automation
Manager selects employee to enter violation details. Manual
2.2.7.2 Enter Violation Details
2.2.7.2 Enter Violation Details On Request

Notes Automation
Manager then enters violation details. Manual
2.2.7.3 Submit Request for Approval
2.2.7.3 Submit Request for Approval On Request

Notes Automation
Manager then submits the violation details for approval. Manual

Notes Automation
Request goes through validations enforced prior to sending for approval. Manual
2.2.7.5 Don’t Allow Submission

2.2.7.6 Approvals
2.2.7.5 Don’t Allow Submission On Request

Notes Automation
If system enforced validations fail, violation request won’t be submitted for approval. Manual
Process Ends
2.2.7.6 Approvals On Request

Notes Automation
Request goes through the pre-defined approval flow based on criteria set at AME Manual
2.2.7.8 Store Violation Data in System

2.2.7.13 Notify Employees and respective recipients
2.2.7.7 Notify respective recipients
2.2.7.7 Notify respective recipients On Request

Notes Automation
If request is rejected, then notification is sent to respective recipients Manual
Process Ends
2.2.7.13 Notify employee and respective recipients On Request

Notes Automation
If request is approved, then notification is sent to employee and respective recipients Manual
Process Ends
2.2.7.8 Store Violation Data in System On Request

Notes Automation
System stores the violation record in system provided the request is approved at all levels. Manual
2.2.7.9 Payroll Deduction?

2.2.7.10 Hold Termination/Promotion
2.2.7.9 Payroll Deduction? On Request

Notes Automation
Enter required deduction elements. Manual
2.2.7.12 Apply Deduction elements
2.2.7.10 Hold Termination/Promotion On Request

Notes Automation
Required to Hold Promotion or Termination of employee Manual
2.2.7.11 Notify HR Department employees
2.2.7.11 Notify HR Department employees On Request

Notes Automation
Notify HR Department employees to hold termination/promotion Manual
Process ends
2.2.7.12 Apply deduction elements On Request

Notes Automation
System adds the deduction due to violation as penalty to employee and that’s deducted through Manual
payroll.
Process ends
5.3 Alternate Process Scenario

Not Applicable
Process Flow Diagram for Human Capital Management
HCM process flows have been included in the Process Step Catalog section for Core Human Resource and Self Service.
Human Capital Management (HCM) Process Flow Diagram for Human Capital Management 137 of 138
7 Open Discussion Points

Attached here with the open discussion points.
Attendance System Integration has not yet been finalized to include under scope of Cluster Integration. Require documentation and Knowledge
Transition from Zone prior to extending the solution to clusters.
Human Capital Management (HCM) Open Discussion Points 138 of 138

8 Inflight Projects
Attached here with the inflight project items
The below list of inflight projects has to be considered for Western and Southern cluster. These projects have been rolled out for NWC between 4
Dec 2020 – 15 Mar 2020.
Impacting
SL # Project Name Included in BBP
Process
1 SSE2 - Acting Request Yes Yes
2 Attendance System Solution Yes No
3 Attendance System Devices No No
4 SSHR Budget Validation No No
5 SSE3 - Reports (Reformat existing reports and initial 12 new reports) No No
6 SSE3 - Violation and Penalties Yes Yes
7 Employee wise movement report No No
8 NWC BI Integration No No
9 Adha Overtime update No No
10 Extend Mission No No
11 New report for Offering request No No
12 PMS - Annual Appraisal 2020 No No
13 Delete & Add Medical Insurance contacts No No
Policy Changes deployment – Compensation and Benefits Chapter -
14 No No
Advanced Housing
15 Upload overtime for Aug (Eid-Al-Adha) No No
16 Upload Overtime for Sep'20 and National Day No No
17 Hiring Requisition Validation Update No Yes
18 Upload Overtime Sep'20 No No
19 Overtime Request - Change in LoV No No
20 Pension Deduction Report No No
21 Erfan Resignation No No
22 Activate Previous Employment Standard Page Yes Yes
Human Capital Management (HCM) Inflight Projects 139 of 138

Impacting
SL # Project Name Included in BBP
Process
change the status of attendance for all employees from 16-Mar-2020 to
23 No No
29-Aug-2020 to COVID-19
24 New Requirements Offering request No No
25 E'ADAD (Fresh Graduates Training Program) Face 1 No No
26 Grievance Service Enhancement-2020 No No
Human Capital Management (HCM) Inflight Projects 140 of 138

9 Open and Closed Issues
9.1 Open Issues
ID Issue Resolution Responsibility Target Date Impact Date
Details attached in Section 7 NWC Business/E&Y ASAP
9.2 Closed Issues
ID Issue Resolution Responsibility Target Date Impact Date
Human Capital Management (HCM) Open and Closed Issues 141 of 138
10 Naming Conventions and Standards
Human Capital Management (HCM) Naming Conventions and Standards 142 of 138
11 Glossary of terms
Terminology Definition
Human Capital Management (HCM) Glossary of terms 143 of 138

National Water Company's Future HCM Process Model

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National Water Company's Future HCM Process Model

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RD.011 FUTURE PROCESS MODEL

Human Capital Management

Human Capital Management (HCM) Document Control ii

Date Author Version Change Reference

Human Capital Management (HCM) Document Control iii

3. Event Catalog for Human Capital Management ...................................................... 8

4 Business Actors for Human Capital Management ................................................ 10

5 Process Descriptions for Human Capital Management ....................................... 11

Human Capital Management (HCM) Document Control iv

5.2.1.9 NWC_HCM_L3.2.1.9: Employee Document of Record ........................................... 88

6 Process Flow Diagram for Human Capital Management .................................... 137

7 Open Discussion Points ........................................................................................ 138

8 Inflight Projects ...................................................................................................... 139

9 Open and Closed Issues ........................................................................................ 141

10 Naming Conventions and Standards ................................................................... 142

11 Glossary of terms ................................................................................................... 143

Human Capital Management (HCM) Document Control v

 Core Human Resource

Human Capital Management (HCM) Introduction 6 of 138

1.3 Core Human Resource

The employee life cycle includes:

 Mange Work Structure Human Resource

1.4 Self Service Management

 Employee Self Service

Human Capital Management (HCM) Introduction 7 of 138

3. Event Catalog for Human Capital Management

L3.1.2.2 Employee Qualification Update

L3.2.1.3 International/Local Mission Request

L3.2.1.4 Employee Transfer Expense

4 Business Actors for Human Capital Management

5 Process Descriptions for Human Capital Management

 Core Human Resource

5.1 Process Step Catalog: Core Human Resource

 Mange Work Structure Human Resource

5.1.1 NWC_HCM_L2.1.1: Manage Work Structure

5.1.1.1 NWC_HCM_L3.1.1.1: Maintain Organization Hierarchy

5.1.2 NWC_HCM_L2.1.2: Workforce Management

5.1.2.1 NWC_HCM_L3.1.2.1: Manage New Hire

5.1.2.2 NWC_HCM_L3.1.2.2: Employee Qualification Update

1.2.2.2 Review the Request and approve

1.2.2.2 Review the Request and approve the same. On Request

1.2.2.3 If employee has chosen primary qualification, previous qualifications become

1.2.2.4 Employee is notified of personal information update.

1.2.2.5 Employee is notified of request rejection On Request

1.2.2.4 Employee is notified of personal information update On Request

5.1.2.3 NWC_HCM_L3.1.2.3: Manage Separation

1.2.3.1 Enter Termination information in End Employment Screen On Request

5.1.2.4 NWC_HCM_L3.1.2.4: Manage Exit Interview

Output ID Title Type

1.2.4.2 Receive the request for the scheduled exit interview

Employee receives the request for Exit Interview. Manual

1.2.4.3 Conduct Exit interview and obtain the employee feedback.

1.2.4.4 Review the feedback and address any risks or concerns

5.1.2.5 NWC_HCM_L3.1.2.5: Manage Separation Clearance

Change in approval hierarchy

Case 1 – Ex-Employee submit a clearance not approved before termination date

1.2.5.1 Issue the Separation checklist for Terminated Employee On Request

1.2.5.2 Receive the Checklist and complete the same

1.2.5.2 Receive the Checklist and complete the same On Request

1.2.5.3 Check for any dews employee need to settle

1.2.5.3 Check for any dews employee need to settle On Request

1.2.5.4 Review the separation clearance