Tapan Pathak Case Studies

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125 Case Studies
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Business Studies 12th Term 2
TAPAN PATHAK
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125 Case Studies (Term 2 Business Studies Class 12) Tapan Pathak
Copyright © Tapan Pathak, 2022.
All rights reserved.
Your suggestions are welcome at bsttapanpathak@gmail.com
Note: All the case studies have been prepared very carefully by me. However, if there are any
errors it is only due to human limitation. In my humble opinion an author is but a learner who
keeps on evovling and improving with every new piece of writing.
Best regards,
Tapan Pathak.
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Dear students,
This compilation of 125 case studies is an effort from my side to help you with some freshly
prepared questions. The solutions are provided on You Tube through links given at the end of
each chapter. Encouraged by your positive response on MCQs, prepared by me in Term 1,
I have come yet again with this manageable yet helpful small book on case studies. Hope it will
be helpful in sharpening your preparation for the coming exam.
Try to practice all questions.
Best regards,
Tapan Pathak
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Table of Contents
Chapter 6
Staffing…………………………………………………………………………… 5
Chapter 7
Directing…………………………………………………………………………. 11
Chapter 8
Controlling………………………………………………………………………. 15
Chapter 9
Financial Management……………………………………………………. 18
Chapter 10
Financial Market………………………………………………………………. 24
Chapter 12
Consumer Protection…………………………………………………………. 30
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Chapter 6
Staffing
Q.1. 'Our assets walk out of the door each evening. We have to make sure that they come back
the next morning'. This famous statement was given by Mr. Narayan Murthy. These assets are
actually the reason behind a company's success. All other resources are important but these
assets are those resources which ultimately manage everything in an organisation.
Which asset is being indicated in the above case?
Q.2. A real estate company ABCD Ltd. has put up a notice board. The board clearly informs
about the details of the jobs available. The job positions available are for casual unskilled and
semi-skilled workers. This method is very inexpensive and the company is able to avoid costs
which it could have incurred in advertising.
Which source of external recruitment is indicated above?
What is the other term used for casual labourers?
Q.3. Mr. A will soon be retiring from the daily affairs of his business as its CEO. On the last day
of this month he calls Mr. H, the head of the HR Department of the organisation to bring him
the list of all employees who are the potential CEO of the company as per certain guidelines
noted down by him. He wants to finalise the name of the next CEO by the end of the week. Mr.
A wants to ensure the continuous survival of his organisation by keeping it in safe hands.
Which function of management is indicated in the above case?
What type of planning is being initiated by Mr. A in the above case to ensure continuous
survival of his organization?
Q.4. Rakesh is the departmental head of marketing in his company. One day he is called by his
boss and is given certain targets for the coming six months. His boss also tells him that these
targets will be considered as predetermined standardards on which his performance will be
evaluated. The date of feedback to be provided to Rakesh is also finalised in the meeting.
Which step of the staffing process is indicated above?
Name one step preceding and following the above indicated step.
Q.5. Mr. A is in marketing field for last 20 years. He has been able to grab various learning
opportunities which have helped him grow in his career. There has been a significant growth in
his overall personality. Last Saturday he was able to clinch a major deal related with the brand
he is working on. He works on various aspects connected with his career and due to the
experiential learning acquired over the years he has been able to tap his potential to quite a
good extent.
Which concept is indicated in the above case?
Give one difference between the above highlighted concept and training.
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Q.6. Sanjay was running a small business organisation having 50 employees in total. After
passage of two years, his company started getting huge orders as number of customers started
increasing. He had no other option except increase the size of the organisation. A very logical
step was to create more job positions and fill those positions with suitable candidates.
Therefore a 'positive process' was initiated by the HR Head of the organisation on his directions.
Which 'positive process' is indicated here?
Which step is generally followed in the staffing process after this 'positive process'?
Q.7. The HR Department of ABCD Ltd. has decided to create a pool of potential employees. It
is expected that this number can go to as high as 5000. The CEO of the company Mr. A has
hinted towards creating more focus on the best asset of an organisation. This can be a
turnaround story for a company which has seen dip in the loyalty of its employees. During last 3
years 3000 good quality employees have left the organisation. The major reason has been the
differences between the employees and the management of the organisation.
Which best asset is being referred to in the above case?
Which process is being highlighted in the above case?
Also identify the step highlighted of this process?
Name the first and fifth step of the process highlighted in the above case?
Q.8. Mr. A is the CEO of a company involved in providing gas connections to the families in the
market. The company, as per the estimates of its management, requires 6000 more
employees. According to the various senior managers the company is in need of qualified
manpower of distinct variety. This will provide cutting edge to the organisation for the coming
challenges. Atul who worked as a manager in another firm has applied for the job position of a
middle level manager. During his selection procedure his ability to learn new skills is to be
evaluated. A special test in this regard will have to be designed.
Which step of the staffing process is indicated in the above case?
What type of recruitment is required for this organisation?
Which type of test is required for Atul?
Q.9. Rajesh works as a manager in a restaurant. He gets a good monthly salary. The owner of
the restaurant also gives him incentive on the amount of revenue generated on monthly basis.
These days he is facing a big challenge as the number of waiters working in the restaurant has
decreased. However, the number of customers dining at the restaurant has almost doubled. In
order to overcome this challenge the management has decided to recruit new waiters.
Which step of the staffing process is indicated above other than recruitment?
Which type of recruitment will be applicable in the above case?
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Q.10. Suresh works in a marketing research company, his friend Atul is a pass out of the same
college. They were batch mates. Suresh has forwarded Atul's name for the post of research
analyst in the company to his boss. Three months back, Atul had applied in another company in
which he had to go through a test in which his existing skills were evaluated. Unfortunately, he
could not clear the selection process.
Which type of external recruitment is indicated above?
Which step of selection process is indicated in the above case when Atul had applied in
another company three months back?
Name the step previous to the one identified in the previous question.
Identify the test on the basis of which Atul was evaluated in that company?
Q.11. Rajan recently applied in a renowned organisation. His performance in the selection tests
was really good. The two tests he had to face were related to finding out his maturity level and
the actual skills possessed. However, the chances of his selection got reduced at the stage of
selection process in which the views of 'concerned manager' were considered. Mr. A, the
concerned manager, wrote in his remarks that he wouldn't be able to extract good
performance from Rajan. After he was rejected he realised that selection process involves
elimination of candidates who are not as per the final requirements of a particular job position.
Which two selection tests have been highlighted in the above case?
At which stage of the selection process did his chances get reduced?
If selection is considered as a negative process, which process is known to be positive?
Q.12. Raman has recently joined an IT company which provides back end services to its clients.
The post offered to him is that of HR head. The top management of the company has asked him
to recruit 50 qualified employees. The preference shown by the company is for young,
enthusiastic and hard working personnel. The management is also looking to cut down its cost
when it comes to paying high salaries. Raman clearly knows that he will have to rely on an
external source of recruitment to accomplish this aim.
In the given case which external source of recruitment can be relied upon?
Q.13. Mr. X is the CEO of a renowned manufacturing company ABC Ltd. The set up of his
business his huge. In the northern part of the country there is hardly any other manufacturing
firm which can compete with both quality and quantity of goods manufactured by ABC Ltd.
However, recently due to some issues with the labourers working in his company, the situation
has turned alarming. The orders are waiting to be finished but the HR department is unable to
provide the adequate workforce required in order to finish the orders on time. Mr. Subhash
who was working as the employee of the organisation recently left and took with him contacts
of hundreds of labourers.
Which external source of recruitment is highlighted in the above case?
Which other sources of recruitment can be used by the organisation to make the labourers
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Q.14. Sajjan is the HR head of an organisation. He has been given the task of identifying and
attracting prospective employees for various job positions. There are specific directions which
have been given to him by the top management. The last week of the current month has been
finalised for assessment, evaluation and final matching of the candidates. From the starting of
the next month the acquainting and skill development of the finalised employees will start.
Which aspects of staffing have been highlighted in the above case?
Q.15. Sanjeev is working in an MNC. Recently he got placed in a position of increased

responsibility in the organisation. The organisation is very much concerned about the long term
interests of the employees. The management tries its level best to incorporate a culture of
encouraging employees to grow and realise their full potential.
Which step of the staffing process is indicated in the above case?
Also name the step which precedes and follows it.
Q.16. ABC is an organisation which has recently been facing shortage of technical employees.
The top management of the company has instructed the HR Department to contact a source
which would help them provide access to a compiled bio data of a large number of candidates.
However, the head of the HR department told the top management that this source would be
asking for fees for their services.
Which external source of recruitment is indicated in the above case?
Q.17. Sandeep runs a shoe manufacturing factory. Recently there has been a shortage of shoe
designers in his firm who fulfill the specifications of the demands of the job. In order to bring
new blood in the organisation he has decided to go for external recruitment to recruit new
designers. However, he has approached a source of recruitment which sometimes doesn’t
update data of the interested candidates.
Which external source of recruitment is indicated above?
Q.18. Mr. A has decided to go for Internet as the source of recruitment for his company. He
has recently contacted this external source to fulfill his aim. However, this decision of Mr. A has
created a feeling of frustration in the minds of current employees. They think that due to
outsiders their chances of promotion will get reduced.
Which external source of recruitment is indicated above?
Q.19. Ravi Taneja has applied for the post of curator in a museum. The management of the
museum wants a person who has a lot of interest in the old age preserved artifacts. In order to
ensure that Mr. Taneja has the required pattern of interests regarding his work they have
designed a test for him.
Which process is indicated above?
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Identify the step highlighted of the above indicated process.

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Which test is indicated here?

Q.20. Mr. A has decided to apply a concept in order to achieve systematic learning among the
employees. A significant percentage of employees have been less productive due to
involvement of hit and trial approach at the ground level. According to Mr. A, the application of
this concept will increase productivity both in terms of quantity and quality.
Which concept is Mr. A thinking of applying in the organisation?
Name two benefits which the employees of the organisation will get from the application of
this concept.
Q. 21. Mr. A joined an organisation along with his friend Mr. B. He joined as the Marketing
Head whereas his friend joined as the Operations Head. After 5 years of their job tenure it was
realised that the performance of Mr. B was very good and he benefited the organisation
immensely with his presence. However, Mr. A proved to be a burden on the organisation and
his performance remained dismal throughout this period. Ultimately, Mr. A was asked to resign
from his post.
In the above case which process was performed properly in case of Mr. B but not Mr. A
Also name the 2nd, 5th and 6th step of this process.
Q.22. Ravi has cleared a stage of the selection process after which he will have to undergo a
medical fitness test. In case he qualifies the medical test he will get an offer through a particular
type of letter. This letter will confirm the date by which he will have to report at the Calcutta
office of the company.
Which stage of selection process is cleared by Ravi here?
Which offer is indicated above?
Also state the type of letter highlighted above.
Q.23. Sanket has decided to go for attending a 'process' organised by the HR Department
which will help in increasing the aptitude and skills of the existing employees. The employees
will be able to focus on their existing jobs in a better manner. The handling of machines will be
easier for the employees and they will be able to do their work more efficiently.
Which process is being organised by the HR department in the above case?
Give two benefits of this process to the organisation.
Q.24. Three friends A, B and C apply for job positions in a company which believes in checking
the candidates on various parameters before final selection. The three friends have to go
through three different types of tests as per the requirements of their respective jobs. A will go
through a test in which his maturity and emotions are to be checked. B's test will check his
actual skills possessed for the job. C will have to give the proof of his ability to make judgments
and decisions.
Identify the types of tests which will be used for A, B and C respectively.
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Q. 25. Mr. A signs a document on 25 February in which the following details were given: Job
title, Duties to be performed at the job place, Responsibilities assigned to Mr. A, His pay and
allowance, Hours of work and detailed descriptions about leave rules. After having signed the
document he realises that this document will have to be legally followed by him as well as his
employer.
Which step of the selection process is indicated above?
Name three steps prior to the above indicated step.
Case Studies Solutions:

1 to 7………………………………… https://youtu.be/Oftk0pa2VjM
8 to 12………………………………. https://youtu.be/7uY2OPhsqt0
13 to 21…………………………….. https://youtu.be/TnlVIxiuOII
22 to 25…………………………….. https://youtu.be/MBS0rlCMBNQ
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Chapter 7
Directing
Q. 1. ABC Ltd. ensures that the capable and hard working employees should be encouraged. In
order to develop this culture of taking the performance of employees to the next level the
organisation has linked the payment of salaries to the performance shown at individual or
group level.
Which function of management is indicated above? Identify the element of this function of
management highlighted above?
Q. 2. Rajeev is joining a new organisation. The management of this organisation has ensured
that he will be getting fringe benefits like car allowance and medical aid. This has really pleased
him and he definitely feels motivated to put a lot of efforts in his new job.
Which financial incentive is indicated in the above case?
Q. 3. XYZ Ltd. is a very progressive company in the field of airlines industry. A few of the
initiatives taken by the organisation are definitely exemplary. The company focuses a lot on its
employees and considers them as its best assets. In order to ensure that they perform at their
best there are few characteristics like autonomy to the employees, rewards giving scheme and
allowing the managers to take risk in their sphere of action. These characteristics have
definitely made XYZ a distinct company.
Which element of directing is indicated above? Which non-financial incentive is highlighted
here?
Q. 4. Mr. A has joined a college as a lecturer of Physics. Though he could have joined as an
engineer in a Multi National Company he decided to contribute to the education industry. He is
trying to become his best version as a teacher by fully utilising his capabilities. He sets his own
goals and focuses on achieving self fulfillment.
Which need of Maslow's hierarchy is indicated above in case of Mr. A?
Which element of directing is properly understood through Maslow's Need Hierarchy Theory?
Q. 5. An organisation, ABCD Ltd. is very keen on taking care of the needs of its employees. The
top management of the organisation in a very important meeting has decided to ensure that its
employees should find their autonomy status and self respect protected. All measures should
be initiated to give proper attention to each and every employee.
Which need of the Maslow's hierarchy is being indicated in the above case?
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Q. 6. Four friends who work at the top level management were having a discussion about the
needs of the employees in the company.
At the end of the discussion all four of them gave their conclusions one by one.
Mr. A said, "Satisfaction of the needs of employees is very important as their behaviours are
influenced by their needs."
Mr. B said, "Needs of employees can be arranged in the form of hierarchy."
Mr. C said, "A satisfied need can motivate an employee again and again."
Mr. D said, "When lower level need is satisfied an employee will stay at the same level."
Which of the four friends made incorrect statements regarding assumptions related to
Maslow's theory?
Q. 7. Mr. Rajeev Verma is getting pension even after his retirement for last 20 years. He is 80
years old and used to be very hard working. When he sees his son giving his best to his job and
earning good salary he feels happy. However, he always recommends to his son and people of
his age to ensure that they get their pension ensured after retirement.
Which type of Maslow need is highlighted above?
Q. 8. Atul has joined a sewing machine manufacturing company as a manager. He keeps on

interacting with the workers. Daily, he guides them and gives them feedback on their actions.
The company has gained a lot from his efforts during the last month. It is because of his timely
instructions that the organisation's resources are being optimally utilised at the operational
level.
Which element of a function of management is highlighted in the above case?
Q. 9. The CEO of an FMCG company is having interaction with the top level managers in an
important meeting. He tells them that in order to bring improvement directions will have to
start from them towards their subordinates. Directing is performed by every manager in the
organisation regardless of the level at which they are present. Since superiors and subordinates
are present at every level of management one thing is sure that the significance of directing
can't be ruled out.
Which features of directing is indicated above?
Q. 10. Mr. A is the CEO of a highly diversified organisation. The whole nation has noticed
the significant presence of his company in various fields like Telecommunication,
Petrochemicals, FMCG, Electrical Appliances, etc. Recently the organisation opened a five-star
hotel in the heart of country's capital. All the necessary settings have been done by proper
planning, organising and staffing but the actual operations in the hotel will start from 25 Feb.
after clear directions are given.
Which feature of directing is highlighted above?
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Q. 11. Sanjeev is working in a progressive organisation. He works very hard and produces very
good results. Keeping in sight his high level of productivity the company has decided to
promote him to the rank of Divisional Manager. This promotion will definitely help to increase
the performance of the employees who will see it as an incentive and this will help in producing
the desired behaviour in them to improve performance.
Which element of directing is indicated above? Also mention the highlighted feature of this
element?
Q. 12. Ravi works in an oil exporting company. One day in a crucial meeting with the managers
there was a great level of participation from the side of the employees. The managers could
clearly feel their enthusiasm. However, Mr. Ajeet, a very senior manager told other managers
that it was very difficult to find out the actual level of motivation among the employees as
individuals were heterogeneous in their reactions and it was really difficult to ensure if the
motivation provided by the managers to the employees had uniform impact on them.
In the above case identify the highlighted feature of motivation.
Q. 13. Mr. A and Mr. B work in an organisation. Both of them have done MBA from the same
college. They are placed in two different departments A and B respectively. During last two
months it has been noticed by the management that the performance of both Mr. A and Mr. B
have declined. In order to improve their performance the departmental heads of A and B have
decided to use two different strategies. Departmental Head of A has decided to provide
promotion to Mr. A in case he performs well. On the other hand, Departmental Head of B has
declared that if Mr. B is unable to improve his productivity his increment will be stopped.
Which element of directing is indicated above?
Which feature of this element is highlighted above?
Q. 14. Mr. A is trying his level best to clear the interview of a very reputed company. He has
already cleared nine rounds of the selection process. Currently, he is going through the tenth
round in which personal interview is to be cleared in case he wants to fulfill his dream of joining
his favourite company. However, the depth or intensity of his desire is unknown to many of his
friends as it lies within him and can't be seen from outside.
Which feature of motivation is indicated in the above case?
Q. 15. Ravi works as the manager of a chain store. Every day he has to report to the zonal
office about the sales made in the day. In other affairs of the business also he has to generate
reports on a daily basis. Somewhere he finds this approach as an improper way of running the
company. In a recent interaction with his superior he has asked more autonomy so that his
store can prove to be more productive under his management.
Which Maslow's need has been indicated in the above case?
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Q. 16. ABCD Ltd. has 1600 branches in the country. The Human Resource Department of the
company takes all the necessary steps to ensure cordial relations among the employees at all
levels. Interactions and parties are organised for breaking barriers among the employees after
every three months or on occasions of festivals. The CEO of the company considers an
employee 'the greatest asset' to an organisation.
Which need of Maslow's Need Hierarchy Theory is being highlighted in the above case? Give
any two assumptions of this theory from your side.
Q. 17. Mr. A works in XYZ Ltd. The company excels in exploration and drilling of crude oil.
There are various overseas projects in which the company is currently involved. Due to this
reason he has been transferred to a distant overseas location where his job is to oversee and
guide the efforts of workers operating at the ground level. He timely instructs the workers and
gives them feedback as and when required.
Which element of directing is indicated in the above case? Name the remaining three
elements from your side along with their definitions.
Q. 18. The management of a renowned cloth making company has decided to give incentives
to workers so that the production can be increased. The workers who will be staying overtime
and helping the management in increasing the output of the firm will be motivated through
incentives.
Which type of financial incentive should be provided to the workers who stay overtime and
help the organisation increase its production?
Q. 19. Ravi has joined a Telecom company last month. He always wished to work in this
company and this is a dream come true situation for him. His priority has always been a
company characterised by autonomy, reward orientation and consideration to employees. All
these traits were easily found by him in his new company.
Which type of non- financial incentive is indicated in the above case?
Q. 20. Sachin and other employees have decided to raise funds for Adarsh who is about to
undergo an operation. They all work in a brass manufacturing company. Sachin has floated a
message regarding this on a social media group so that every person in the employees' group
should come to know about this. The result is positive and by 5 pm a significant amount of fund
gets raised.
Which type of communication is being indicated in the above case?

1 to 7 ……………………………………. https://youtu.be/pseXcpPKYnw
8 to 14 ………………………………….. https://youtu.be/rtKRPxtyLN4
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15 to 20 ………………………………… https://youtu.be/-ZJFmbncaOE
Chapter 8
Controlling
Q.1. Sajjan has got an order of 1000 bags to be delivered by 27th of October. However, by 23rd
October only 800 bags were manufactured. He ordered his team to quicken their pace of
manufacturing to meet the order within the deadline.
Which function of management is indicated above?
Identify the steps of this function involved in the above case?
Q.2. A publishing house named ABC Books has decided to improve the distribution of its
books. Currently, it has circulation in 3 major zones of the country which is very good. In a very
important meeting it is concluded that the major problem associated is not with the level of
distribution but 'paper quality' of the books printed because of which the demand of books has
consistently decreased over a period of time. After this meeting the current focus of the
publishing house is on giving 100 percent efforts on bringing the quality of paper to the
required level.
Which approach under analysing deviations is being adopted by the management of ABC
Books here?
Q. 3. Raman is running a stationery items manufacturing company. Recently, he called all the
departmental heads of the company to work in proper coordination to achieve the desired
goals. Mr. Rajeev Saxena, the Marketing Head told him that the company was able to capture
5% market share last year. This year the company would be showing progress only if it focuses
on major areas-
1. Raw material charges
2. Prices of advertisements
3. Labour cost
4. Machinery maintenance charges
5. Distribution system
Other areas of minor importance could be avoided to increase more focus on the above
mentioned list.
Which approach of 'analysing deviation step’ of controlling process is being highlighted in the
above case?
Q. 4. Sanjay is the owner of a ladder making factory. Last year he decided to keep track of
manufacturing of ladders in such a way so that the business runs in the most optimum manner.
On special directions given by him the exact deviation in the manufacturing was found. This
approach has really helped him become a more successful businessman.
Which step of the controlling process is indicated in the above case?
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Q.5. Ravikant is the head of Operations Department in an FMCG company. He has decided to
create a control mechanism in his department where all types of wastage will be reduced
through proper monitoring. The target is to reduce the spoilage of resources by more than 50%
in the coming year.
Which importance of controlling is indicated above?
Q.6. Sanju is brother of Manju. Sanju runs a business firm in the heart of the city and is very
successful. Manju on the other hand runs an educational institution. Both of them know the
value of controlling function in management. They keep a careful check on the changes taking
place in the organisation as well as the external environment so that the set objectives could be
properly reviewed and revised.
Which importance of controlling is indicated in the above case?
Out of the two types of organisations discussed above- educational institution and business
firm, where do you think controlling is more required?
Q.7. XYZ is a well known departmental store running in the heart of the city. Daily thousands
of customers come here to do shopping. Recently it has come to the notice of the management
that there have been incidences of dishonest behaviour by the employees of the departmental
store leading to huge losses to the organisation. In order to overcome this situation the
management has decided to install CCTV cameras at different locations of the departmental
store. It is expected that this step taken by the management will lead to better controlling in
the organisation.
Which importance of controlling is highlighted in the above case?
Apart from installation of CCTV cameras suggest one more way in which this dishonest
behaviour can be tracked?
Q.8. A top brand in the car manufacturing world is in news these days. Hundreds of buyers of
the new car model recently launched by the car company have complained of an inbuilt defect
in the engine of the car. The top management of the company has decided to solve this issue by
proactively announcing the withdrawal of around 15000 cars of this new model from the
market with immediate effect. The company is going to suffer losses in crores due to this
decision of the management yet experts have claimed that this step is going to create a good
image of the car maker in the eyes of the target market.
Which function of management is highlighted in the above case?
Also identify the step of the process of this function indicated above?
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Q.9. Mr. Anil has taken over as the new CEO of XYZ Public Ltd. from the 1st of June. He has
announced in his first address to all the managers of the company that he will be taking all the
necessary steps and keeping the increase in cost of raw material as his top most priority. Last
year the raw material cost increased by over 3% and was brought to notice by the previous CEO
of the company. This year Mr. Anil has announced that he will go for immediate action in case
the cost of raw material increases by more than 5%.
Which principle of management control is indicated in the above case?
Which step of controlling process is highlighted above?
Q.10. ABCDE Public Ltd. is going through a very important phase of its development. The
controlling of all the related and relevant aspects of business is being done properly. Raman
who works at the middle level management of the company calls his mom and tells her that he
will be returning home late. This is because his superior is preparing his performance report.
Which step of the controlling process is indicated above?
Mention two steps which follow this step.
Q.11. In a meeting of Operations Department of a renowned company following points were

made by three employees:
Mr. A, "Deviations can be easily measured as they are created by only one factor."
Mr. B, "Deviations have multiple causes for their origin."
Mr. C, "Unrealistic standards can also lead to creation of deviation in the performance of our
department."
Who out of the above three employees made correct observation regarding the origin of
deviation?
Which step of the controlling function is in process in the above case?
Q. 12. Arnav Toys Ltd. is a market leader in the toy selling segment. However, during last few
quarters the company has registered significant reduction in the profits. In order to reach the
main reason behind this reduction the management has decided to install CCTV cameras along
with Management Information System. This will uncover the reason behind the company's poor
performance.
Which function of management is indicated above? Also identify the step highlighted.
Which importance of this function of management will soon be noticed due to the step taken
by the management?

1 to 6 ……………………………………………… https://youtu.be/tA1HsjfkYrY
7 to 12 ……………………………………………. https://youtu.be/FoEkoLdg4Xo
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Chapter 9
Financial Management
Q.1. Rajan is thinking of buying a new factory in order to increase the production of his
business. This decision will act as a turning point for his business. The reason is the piling up of
orders which currently his three existing factories are unable to fulfill.
Which type of financial decision has been taken by Rajan in the above case?
Also mention the factor affecting fixed capital decision which is indicated above?
Q.2. ABCDE Public Ltd. is a well known international brand. It has diversified into various
sectors. This has really helped the organisation maintain a decent return on investment.
However, recently the top management has decided to enter into a new field of hospitality.
This decision is being taken to increase its overall return on investment as most of the current
businesses of the company might see saturation in growth in the coming future.
Which type of financial decision is indicated in the above case?
How is return on investment calculated?
Q.3. XYZ Public Ltd. has issued commercial papers. A leading financial newspaper has reported
this event. The major requirement of the company has increased due to increase in labour
charges, raw materials, distribution costs, etc., leading to an urgent requirement to keep the
situation under control.
Which type of financial decision is taken by XYZ Public Ltd.?
Name two examples of working capital requirement indicated in the above case?
Q.4. Jeevan Steel is running a very profitable business for last 15 years. The company has
sufficient amount of cash flows and is having a great opportunity to become the market leader
in its segment. Keeping this thing in mind it has decided to expand its manufacturing capacity.
However, in order to fulfill its requirements it will have to take loan from the bank. The
company has decided to give high dividends this year.
Identify two factors highlighted in the above case which will help and two factors which will
prevent Jeevan Steel from giving high dividends.
Q.5. ABCD Ltd. deals in automobile industry. It has a share capital of ₹30 crores. The company
wants to diversify for which it needs funds. It had profit of ₹3.6 crores last year. This year the
company has decided to raise an additional ₹20 crores. In order to do this the company has
decided to take loan from a bank. The loan is offered by the bank at the interest rate of 10%.
Price per share = ₹10, Tax is 40 %, Return on Investment remains the same as previous year.
Compare the profitability of both the years by calculating EPS of each year.
Explain properly.
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Q.6. Suraj Towers has decided to raise ₹ 400 crores to meet the expansion needs. According to
the current reports the organisation is facing high fixed operating costs. The situation of
the stock market shows that it is bullish these days. The organisation is ready to take a major
decision regarding the raising of finance in the coming week.
Which type of financial decision is indicated in the above case?
Which factors affecting this financial decision is highlighted above?
Which source of finance should the company prefer?
Q.7. Naveen is estimating the requirement of funds in his business. In a very crucial meeting of
the top employees of his firm an important conclusion is drawn. It is about starting two new
manufacturing plants to meet the increasing demand of the firm's products. They very clearly
specify the sources of finance which can meet the fund requirement of the firm.
Which concept of financial management is highlighted in the above case? Give three points of
importance of this highlighted concept.
Q.8. Samrat is a well known brand in the field of dairy industry in the northern part of a state.
There are 1200 cows and 3600 buffaloes supporting a high level of milk production. The dairy
business has 15 branches. The technological upgradation required is close to nil. However, the
number of labourers required is increasing as it is a labour intensive business. 'Samrat' can
boast of being the largest private dairy in the state.
Which factors affecting fixed capital requirement highlighted above will bring down the fixed
capital requirement in the above case?
Also name one factor which will increase the fixed capital requirement.
Q.9. XYZ Public Ltd. had been consistently generating a Return on Investment of more than
15% from last 5 years. It was closely observing the impact of budget as there was news of
increase in taxation by the Government of its country. Finally after the budget it was quite clear
that the Government's decision to increase the taxation would be wisely used by the
organisation. The company decided to go for bank loan at 10% rate of interest. The
management of the company had revealed that their choice of finance was going to benefit
them in two ways.
Explain the two ways in which the organisation could have benefited.
Q.10. Arjun has invested ₹ 5 lakhs in a very profitable company which is market leader in its
sector. The company has shown consistent growth with very good return on capital employed.
The management of the company takes very wise financial decisions every year. Currently, he is
holding 5000 shares of this company which he has bought for ₹ 100 each. It is expected that the
price of this share might double in coming few years.
Which objective of financial management is indicated in the above case?
What can be Arjun's wealth (shareholder's wealth) in coming time as per the information
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given in the case?

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Write the formula of shareholder's wealth?

Q.11. Gautam has decided to invest in the construction of a new mall. This is going to be the
second mall constructed by him as a builder. The construction of the mall is expected to finish
in 15 months. Earlier he was thinking of investing in constructing a residential society. However,
as per the forecasts of his able team it will earn him lesser return on capital employed in
comparison to the mall. Further, commercial properties can be easily sold as per his individual
research making cash inflow easier. The location of the mall is very good and the possibility of a
great response from buyers interested in buying the spaces and shops inside the mall is very
high.
Which type of financial decision has been taken by Gautam in the above case?
Name one more term used for this decision.
Which two important criteria related to this decision have been highlighted above?
Q.12. Sravan has taken over as the new finance department head of an FMCG company. In a
recent address to his superiors and subordinates he has stressed on making the working capital
management as his top most priority for coming time. He informed everyone that the
management of cash is essential for the success of a company. He told that it is important to
keep proper inventory but also essential to ensure its proper management. Timely conversion
of inventory into cash will decide the future of the company but this will require proper
synchronisation among employees and departments.
Which essential ingredients of sound working capital management have been highlighted in
the above case?
Name one left out and mention it from your side.
Q.13. Mr. A has purchased a new machine worth ₹ 50 crores. The machine is imported from a
foreign country and its utility for his manufacturing business is so high that it is going to have a
huge impact on his business for coming years. There is a great amount of unsurety about the
trend related to demand generated in the market. The decision is still considered as a good one
by his close advisors.
Which points of importance of fixed capital decision are highlighted in the above case?
Q.14. XYZ has decided to give a good dividend to its shareholders this year. However, a
financial institution which had given loan to it had appointed a nominee among the board of
directors of XYZ. The financial institution has objected to this decision through its nominee and
reminded the organisation of a condition. According to this condition the company can't
declare dividends.
Which factor affecting dividend decision is indicated in the above case? Mention two more
from your side.
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Q.15. ABCDE Ltd. has generated consistent profit during last 5 years. The organisation has
decent cash flow position. In a recent meeting of board of directors it is decided that they are
going to invest in a company XYZ. In order to figure out if the company is capable of paying its
debt they have decided to prefer Debt Service Coverage Ratio (DSCR) over Investment Coverage
Ratio (ICR).
Give reason in support of their decision.
Q.16. XYZ Chemicals is a well known brand in the field of manufacturing chemicals. It has got
monopoly in manufacturing three chemicals for which the raw material comes from foreign
countries. Recently due to global developments the countries exporting the raw materials to
XYZ have denied the material at existing quotations.
What will happen to the working capital requirement of XYZ?
Which factor affecting working capital requirement is highlighted in the above case?
Q.17. ABCDE and XYZ are two leading Coffee selling companies in the market. During, last
three years there have been efforts from both the companies to capture each other's market
share. Due to this they have decided to extend liberal credit terms to their customers. In order
to give stiff competition to each other the firms have also increased their investments in
advertisements.
How do you think the working capital requirements of the two firms should have got
affected?
Identify two factors associated with it, if they exist in the above case.
Q.18. Sarvesh is a hard working Operations Manager. He works in a pharmaceutical company.

Recently he gave suggestion to his superiors to install two new machines in order to provide
uniqueness in composition of the manufactured medicine. According to him this step will
also increase the effectiveness of the medicine.
How will his suggestion affect the fixed capital requirement of the company?
Identify the indicated factor in the above case.
Q.19. Ratan was a renowned builder. He got an order to construct a school building from Mr.
Raman Saxena. After completing almost half of the project he was asked to halt the
construction. This was due to the incapability of Mr. Saxena to provide finance to continue the
construction. No activity was noticed in the half constructed structure for another five years.
Finally the land was sold to a steel company. The funds spent by Mr. Saxena ultimately proved
to be wasted money.
Which type of decision was taken by Mr. Saxena?
Which importance of this decision can be seen highlighted in the above case?
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Q.20. A well known petrochemical company has decided to take a loan of ₹ 50 crores. These
funds will be used for installation of latest machines and will help the organisation improve its
long term efficiency. The machines will be imported from abroad. However, the debt equity
ratio of the company will become 2.5:1 after the implementation of this decision. The current
debt equity ratio is 2:1.
Which kind of decision is indicated in the above case?
Name any four factors which should be kept in mind before taking this decision.
What can be the negative outcome of this decision for the company?
Q.21. An FMCG company has decided to issue equity shares to raise finance. The sensex which
reflects the condition of the market has been falling continuously. All major market predictors
have predicted the continuous falling of the market for coming two weeks.
Which type of decision has been taken by the company?
Which factor affecting this decision is indicated above? Explain the reason.
Q.22. ABCD FINANCE has issued securities through the internet. It has entered into a contract
with the Stock Exchange. A SEBI registered broker, XYZ Ltd. has accepted the applications and
will be informing the organisation timely.
Which method of floatation is indicated in the above case?
Q.23. A leading company in the field of entertainment has decided to declare dividends this
year. The meeting of Board of Directors is discussing a very important factor which is going to
have impact on their decision. SEBI has made it clear that its guidelines should be followed by
companies when they declare dividends.
Which factor affecting dividend decision is indicated in the above case?
Q.24. Ajit is running a factory which manufactures a product. The conversion of raw material
into the finished product takes a lot of time. His clients also expect him to deliver the finished
product of very high quality. However, when it comes to payment Ajit has to wait for weeks. He
scan't do anything about it because if he puts pressure on his clients for quick payment he
might lose to his competitors.
What do you think will be the working capital requirement of his business? Give four factors
highlighted in the above case to support your answer.
Q.25. Sundar has taken the position of new Operations Head in a shoe making company. He is
focussing on small daily operations which will help reduce the requirement of resources. The
output however will either remain same or increase.
What will happen to the working capital requirement of the company in the above case?
Identify the factor highlighted in the above case.
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Q.26. Two factory owners, Mr. A and Mr. B, belonging to the same industry have decided to
work together to save each other's fixed capital requirements. Mr. A has invited Mr. B to use his
high quality machines which are not used up to their full potential. Mr. B on the other hand has
offered vast space available in his production area to Mr. A.
How will the fixed capital requirement of Mr. A and Mr. B get impacted in the above case?
Identify the factor involved.
Q.27. The Rate of Return of XYZ Textiles is higher than the Rate of Interest on its borrowed
capital. Under such circumstances the organisation has decided to increase its debt so that it
results into the increased income of equity shareholders.
Which concept is highlighted in the above case?

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Chapter 10
Financial Markets
Q.1. A specific type of money market instrument has been issued by RBI to raise funds to meet
the working capital requirement of the Government. They are short term and highly liquid.
These instruments are issued at discount and redeemed at par.
Which money market instrument seems to be issued by RBI in the above case?
What is the other term used for these instruments?
Identify the concerned line given in the above case in relation to the question?
Q.2. In a country ABCD the savers in the economy help in the process of development of
economy by letting their funds reach the corporate houses through 'competing intermediaries'.
The funds actually reach the investors through these intermediaries from the savers. The funds
are utilised in the most productive use. This is the reason an economy grows in size and
becomes more efficient.
Which function is indicated in the above passage?
Identify the two 'competing intermediaries' given above?
Q.3. Ravi was informing her sister Vidisha about the great role of stock market in the economy
of our country. He told her that the buyers and the sellers have a platform in the form of
financial market where they can actually settle their deals and this helps in reduction in
wastage of time, efforts and money. Vidisha also brought a point forward when she told Ravi
about the utility of the financial markets in facilitating the conversion of securities into cash.
Which two functions of financial market are highlighted in the above case?
Q.4. XYZ Public Ltd. has issued money market instruments to fund its working capital
requirements. The company is trying to raise funds in order to meet the flotation costs recently
incurred in issuing equity shares. The instrument will be issued at discount and redeemed at par
like Treasury bill. This instrument is very effective in a 'process' which has been used to meet
the flotation costs incurred during the issuing of equity shares.
Which money market instrument is highlighted in the above case?
Which 'process' is referred to in the above case? 24
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Q.5. In order to decrease the flow of money in the economy the Government has decided to
reduce the loan giving capacities of the banks. This has led to the sudden increase of 25 basis
points in the Cash Reserve Ratio (CRR), by the RBI. In order to maintain this required level of
CRR, a bank named ABCD has decided to borrow from other banks. It seems to be an expensive
source. The rate of borrowing is highly fluctuable and varies on hourly basis.
Which money market instrument is indicated in the above case?
Which term is used to denote the above highlighted borrowing rate?
Which two other money market instruments become cheaper in the presence of the above
highlighted money market instrument?
Q.6. XYZ Ltd. is facing increase in requirement of working capital. During last six months in
order to increase its client base the organisation has allowed credit to its buyer firms on liberal
terms. It has drawn the bill and the manufacturing firm which has taken raw material on credit
has accepted it. A commercial bank has also accepted this instrument.
Which money market instrument is highlighted in the above case?
Explain it in detail.
Mention two more money market instruments from your side?
Q.7. LMNOP is a financial institution. It provides long term loans at low interest rates. Every
year several new long term projects are financed by this development oriented organisation.
The organisation has been instrumental in helping the Government in its development
initiatives. Recently, in order to meet its working capital requirements this financial institution
has decided to issue a money market instrument as it is going through a phase of tight liquidity.
Which money market instrument is indicated in the above case?
Is there any other type of organization, apart from financial institution, which can issue the
above highlighted money market instrument?
Q.8. Ravi is dealing in market which has high degree of liquidity and low risk. His family
members support his decision of investing in various instruments of this financial market.
However, the investment layout is large and the funds required to invest are quite significant.
In comparison to this his younger brother Sohan has invested in the market which has high
expected rate of return. However, here the liquidity can become a problem.
Identify the financial markets Ravi and Sohan are dealing in.
Give any three differences between the two types of financial markets.
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Q.9. XYZ Steels has decided to go for expansion in the coming time. A meeting of Board of
Directors of the company has concluded that the best source of finance will be equity. It will
keep the risk of the organisation low. The company has decided to raise finance through the
most popular method prevalent among public companies. A direct appeal will be made to the
public to invest in the company.
Identify the method of floatation highlighted in the above case.
Name two more from your side.
Q.10. XYZ is an organisation which keeps the reservoir of securities in electronic form. 'A' is the
provider of services to investors, who want these securities to be credited or debited in their
account.
In the above lines what is the role of XYZ?
Give one example of XYZ.
Which type of account is indicated in the above case?
Q.11. Rajan Taps has decided to issue securities directly to the public through an intermediary
which is an issuing house. The deal with the issuing house will take place on 25th of this month
when the company will be selling its securities en bloc at an agreed price.
In the above case identify the method of floatation.
Q.12. ABCD has planned to raise funds to the size of ₹ 3000 cr. The issue of equity will be to
support business growth. The Board of Directors has agreed to raise capital and soon issue price
will be communicated. The existing shareholders will get special privilege and will be offered
the right to buy new shares in proportion to the number of shares they already possess.
Which method of floatation is being highlighted in the above case?
Which type of capital market is indicated above?
Q.13. ABCD Finance Bank was recently able to raise ₹126.04 crores by issuing equity shares.
1,14,57,745 equity shares were allotted at ₹110 per equity share to nine investors. The famous
financial institution 'The Best Financier' acted as financial advisor tos the bank. Definitely, it will
help ABCD Finance Bank avoid various mandatory and non-mandatory expenses. It will also
make the process of raising finance cheaper and faster.
Which method of floatation is indicated in the above case?
Which type of capital market is indicated above?
Name one more method of floatation from your side.
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Q.14. In order to meet the minimum public shareholding norms a company named XYZ has
decided to go for selling its shares. 25% of the shares made available have been bought by
mutual funds and insurance companies. The company informed the stock exchanges two
banking days prior to the activity. Securities were offered to the public through a stock broker.
The broker was given securities en bloc at an agreed price.
Which method of floatation is being highlighted in the above case?
Identify the investors of primary market given in the above case?
Q.15. Ravindra has contacted a very famous stock broker referred to him by his friend. After a
brief interaction with the relationship manager he comes to know about the requirement of a
few documents needed to open a Demat account.
Name at least four details which must be given by Ravindra as per the above case.
Q.16. Amit bought 100 shares of ABCD Public Ltd. at ₹50 each. The order was executed
electronically. After this a slip was issued to him by the broker. Within 24 hours of execution of
the trade he gets a document from the broker which is legally enforceable. A 'number' is also
assigned to this transaction by the stock exchange and is printed on this document.
Name the slip and document which were issued to Amit by the broker as per the above case?
Which 'number' is being referred to in the above case?
Q.17. Rajiv has delivered 1000 shares of XYZ Public Ltd. He has done this after receiving the
contract note. The securities here are delivered by him on 23rd Dec before the T+2 day. The
settlement cycle is on this T+2 day on a rolling settlement basis.
What is the status of 23rd Dec as per the above given case?
Q.18. Ajeet, MD of XYZ Industries Ltd., entered into a contract with ABCD. According to the
deal 13% of shares of XYZ Industries Ltd. were bought by ABCD. It was reported that a close
friend of Mr. Ajeet, Sarvesh, was informed about this deal, a week before. As soon as the news
of this bulk deal spread in public the prices of share started to fall down quickly. It was noticed
that one week prior to this deal Sarvesh had sold all of his shares in the company. An
organisation took stringent steps to prevent this malpractice.
Which organisation in India has been assigned the task of taking action as given in the above
case?
Which type of function of this organisation is indicated in the above case?
Which malpractice has been discussed above?
Q.19. A large number of investors invest in stock market every year. In fact it is important that
the brokers who act as mediators between the financial markets and the investors should be
properly trained. This will help them provide better services to the investors. Several steps are
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being taken by SEBI to ensure improvement in the conduct of various operations which take
place in the capital market.
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In the above lines which function of SEBI is being highlighted?

Q.20. Sanjeev had invested money in a relatively new company. He was not very good at
following the fundamentals of the business. However, his broker had suggested him to sell all
the shares of the company. The broker suggested him to take proper consultation before
investing the money next time. However, Sanjeev habitually again bought shares of
another company with weak fundamentals. However, he quickly sold the shares the same day.
The T+2 settlement was still not complete and the liquidity issues resulted in imposition of
penalty on him.
Which function of SEBI is indicated in the above case?
Mention first three steps of the trading procedure from your side.
Q.21. XYZ Steels has reached out to facilities and institutional arrangements to raise funds in
order to meet its expansion needs. The organisation follows the code of conduct and guidelines
given by SEBI. Circumstances change but the reaction of the issuers, investors and
intermediaries should not violate the norms set by the regulatory body. SEBI keeps track of the
situation and acts as a watchdog.
Which concept is indicated in the above case?
Which functions of SEBI are fulfilled by it as a 'watchdog'?
Mention only two.
Q.22. Ratan wants to buy treasury bills but before doing that he wants to confirm four things:
a) T-bills should be purchasable in ₹15000.
b) It should be a promissory note
c) It should be short term
d) It should be issued at discount and redeemed at par.
Only if these four conditions are met then only he will decide to invest in Treasury bills.
Which of the following given four conditions are incorrect in relation with the T-bills?
Q.23. Ravi Constructions has recently issued its share in order to raise finance to meet its
upgradation needs and expansion plans. The company has to go through proper audition about
the various requirements to be met as an issuer.
Which type of function of SEBI is highlighted in the above case?
Q.24. Short selling is a feature in trading in which the traders can sell the contracts whose
prices are falling and buy them later when they reach a lower price. The gap between the
selling and buying price is the profit. However, these days owing to high volatility a few shares
fall more than 20% in a single day. SEBI has decided to prevent short selling of shares which
have shown volatility of more than 40% during last five days. SEBI has decided to impose
penalties on those traders who further short sell such contracts.
Which type of Capital market is indicated above?
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Which function of SEBI is highlighted above?

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When was SEBI established?

Q.25. Households keep their savings in banks. There is a competing intermediary which also
allows the households to invest their money. The funds reach their most productive use when
they get invested in business. This further leads to growth in economy. If we need start ups to
grow further into huge companies we need to let this trend become more and more popular
among the masses.
Which functions of stock exchange are indicated in the above case?

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Chapter 12
Consumer Protection
Q.1. Raman purchased an electric geyser of ₹ 20,000. He started using the geyser but on the
third day of its use realised that it was causing electric shock to his family members while taking
bath. He complained about this to the seller. However, on detailed discussion it was concluded
that Raman and his family were not following a few of the directions given in the guide. Raman
showed them the proof of buying by showing them the cash memo.
In the above case will Raman get the relief? Why?
Q.2. Sanjana worked in an IT company. She advised her friend, Nalini, to pay a visit to a
restaurant which was nearby her office and was famous for serving delicious cuisines. One day
Nalini went there to have dinner with her family. The festive occasion was going on and the
customers were offered two more dishes on buying three dishes. She decided to cash upon this
opportunity as the website of the restaurant clearly displayed the offer. Nalini made the
payment in advance. However, on the day of dining due to food shortage the restaurant
declined the offer.
Name three types of remedies which can be given to Nalini in the above case?
Q.3. Mr. A purchased an LED TV of a recognised brand from a nearby TV shop. The features of
the TV were promising so he paid the required amount and didn't forget to collect the receipt.
He was offered a guarantee period of 2 years. However, after one year eight months the screen
of the TV turned red. Mr. A called the customer support services of the company where his
complaint was not registered.
Which right of Mr. A is violated in the above case? Name one responsibility fulfilled by Mr. A
in the above case?
Q.4. Swati was about to join office for her new job. She decided to buy formal shoes for her
first day in the office. When she visited the shoe shop she found a leather bag hanging close to
the glass wall. A small sticker was also attatched to it revealing a 75 % discount offer on it. She
immediately decided to buy it. However, the branch manager denied her the bag and told her
that it was not available for her. He even advised her to select any other bag.
Which consumer right of Swati was violated in the above case?
Name two more consumer rights from your side other than the one violated in the above
case?
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Q.5. Mr. B bought medicine from a nearby medical store. Moments before taking the
medicine he tried to read the contents, manufacturing and expiry date. However, to his
displeasure the medicine strip was cut in such a manner that the expiry date was not visible. He
went back to the medical store and wanted a different strip of medicine. The medical store
owner bluntly refused to fulfill his request.
Which consumer rights of Mr. B is being violated in the above case?
What relief can be offered to him by the medical store owner?
Q.6. Mr. C bought an equipment priced ₹ 80,000 from a famous Electronic Equipment Shop.
He noticed a few defects in the equipment and filed a complaint with the customer support
service wing of the shop but found no positive response. Finding no other option alive he
moved to the State Commission. The result was declared in his favour and the Electronic
Equipment Shop was ordered to offer the necessary remedies. However, the electronic shop
owner decided to move to the National Commission against this decision.
Which consumer right of Mr. C is violate here?
Identify statements in the above case which are false.
What type of remedies could have been offered by the Electronic Equipment Shop on court's
orders?
Q.7. Rajesh went to a jewellery shop. He found a gold necklace appropriate as a gift for her
wife on the eve of their marriage anniversary and paid ₹ 5 lakhs for it. However, he found no
hallmark sign on it. He kept the cash memo very safely in his locker at home. Two months later
he found lack of purity in the gold necklace.
Which responsibility as a consumer has not been fulfilled by Rajesh?
Q.8. Kirti bought a washing machine from an electrician who assembled components from
different sources. The electrician is very talented and reliable. He is known for his skills and
durable electronic goods. However, after two months of use the washing machine stopped
working. Kirti realised her mistake and felt what happened could have been avoided if she had
fulfilled her responsibility.
Which consumer responsibility was not fulfilled by Kirti in the above case?
Q.9. Ravi runs a shoe shop. His business is running very well and is a successful retailer. One
day he orders 500 shoes to his wholesaler. The consignment reaches on time and payment is
also done by Ravi the same day. However, within a week he comes to know that 24 pairs of
shoes have manufacturing errors. He complains regarding this to the wholesaler but gets no
positive response.
Which consumer court can Ravi approach? Why?
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Q.10. Sanjay purchased a new motorcycle of a well known brand from the Company's main
branch. The price of the motor cycle was ₹ 1 lakh. The motorcycle had a few defects due to
which he contacted the company's grievance cell. However, he was not responded properly by
the grievance cell. Even his complaint was not filed. He decided to approach the District Court.
However, he was not satisfied with the decision and decided to approach the State Commission
with 40 days from the date of order.
Which consumer right of Sanjay was violated when he approached the grievance cell of the
company?
Is Sanjay correct in approaching the State Commission? Give reason.
Q.11. Rohit wants to purchase a press to iron his clothes. He approaches a nearby shop offering
electrical equipments at fair prices. He buys a good quality press and provides his details to the
customer support desk. He ensures that the press is of a reliable brand, checks its warranty,
reads manufacturer's instructions, ensures that all the features promised in the press are
present and also checks for ISI mark.
In the above case which consumer responsibility, not highlighted, should Rohit definitely
follow?
Which consumer rights of Rohit are exercised in the above case?
Q.12. Ravindra orders cake from a famous cake shop of his city. The shop is known for
delivering the cakes in a short span of time. The cakes of this shop are known for their good
taste and quality. However, when he received the order he found a dead insect inside the cake
box. A report was filed by him in the grievance cell of the shop and within 2 hours the cake was
replaced with a fresh one.
Which consumer rights of Ravindra were exercised in the above case?
Q.13. Shravan bought a packet of biscuits from a nearby mall. However, when he tried to read
the ingredients he found them very difficult to be read as the print was blurred. When he
complained about it to the company, the response was very positive. The company later
withdrew all the blurry labelled biscuits from the market.
Which consumer right of Shravan was violated in the initial part of the above case?
Which consumer right did he exercise in the above case?
Q.14. An NGO has decided to publish a magazine named 'Awareness of Consumer-

Paramount'. The magazine will help some of the very important initiatives to be implemented
as it will create awareness among the masses.
Which consumer right is fulfilled in the above case?
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Q.15. Sanjeev purchases a car for ₹ 45 lakhs. The brand is well known and is suggested by the
experts to be providing value to the buyers. However, he is unfortunate as after a few days he
notices some major defects in the engine of the car. He reports about the case in the District
Forum and is provided the necessary remedies.
Suggest four remedies which Sanjeev can get in the above case?
Q.16. Ashish purchased an ISI mark electric iron. It is a product of a well known brand. Before
making the purchase he did comparative analysis of all the famous brands. He carefully kept the
cash memo. His brother had told him to ask his electrician to assemble an electric iron as per
his personal requirements. However, Ashish informed him that he is going to bring the electric
iron of a well known brand. After making the purchase he kept the cash memo properly. He
even ensured that he made a deal providing proper satisfaction.
Which responsibilities as a consumer are being fulfilled by Ashish in the above case?
Which consumer rights are exercised by him?
1 to 6 …………………………………………. https://youtu.be/JXTR0sq5LDQ
7 to 12 ……………………………………….. https://youtu.be/PSXFqDeQ5L8
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each chapter. Encouraged by your positive response on MCQs, prepared by me in Term 1,

be helpful in sharpening your preparation for the coming exam.

Try to practice all questions.

available in the near future?

Q.15. Sanjeev is working in an MNC. Recently he got placed in a position of increased

Identify the step highlighted of the above indicated process.

Which test is indicated here?

Case Studies Solutions:

Q. 8. Atul has joined a sewing machine manufacturing company as a manager. He keeps on

Case Studies Solutions:

Q.11. In a meeting of Operations Department of a renowned company following points were

Case Studies Solutions:

given in the case?

Write the formula of shareholder's wealth?

Q.18. Sarvesh is a hard working Operations Manager. He works in a pharmaceutical company.

Case Studies Solutions:

In the above lines which function of SEBI is being highlighted?

Which function of SEBI is highlighted above?

When was SEBI established?

Case Studies Solutions:

Q.14. An NGO has decided to publish a magazine named 'Awareness of Consumer-

Case Studies Solutions:

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