A

PROJECT REPORT

On

“A STUDY OF INTERNET BANKING OF STATE BANK OF INDIA’’

-Submitted To-

University of Pune
In partial fulfilment of the requirement of
Bachelor of Business Administration (BBA)

-Submitted By-
Miss. Attar Asiya bashir
Under the guidance of
Prof. Pingale A. A.

THROUGH

Grammonati Mandal‘s

Arts, Commerce, Science, College Narayangaon

(Department of BBA)
For The Year
 2021-2022

DECLARATION
I hereby declare that the information, photographs, date, etc. gathered during the
educational
Training period of Project Report study shall be strictly utilized only for the purpose of
Project

Report. This Project Reports a part of the partial fulfillment of degree in Bachelor in
Business Administration at A.C.S. College, Narayangaon for the session 2020- 21 under
university of Pune.

I honestly state that the intention of collection of the information in my project. Report is
solely for the purpose of study, not for commercial purpose or any means my sole and
sincere motive to learn the procedure practically and express my views by preparing
project. Thus, the sole and honest objective for collecting the information is only for the
Academic purpose and I assure that collected information shall be restricted only for
project report.

Miss. Attar Asiya Bashir.

BBA 2nd Year

(financial management)
 ACKNOWLEDGEMENT

On the successful completion of this project, I would like to express my deep Gratitude to
all the people who have helped me in completion of this project.

I am thankful to the institution, its management & the concerned faculty. I Express my
sincere thanks to Prof. Ankush Pingale my project guide, who guided me in various ways
towards the completion of the project. I would also like to thanks my family for giving the
moral & financial support.

Place: Narayangaon

Miss. Attar Asiya Bashir.

BBA 2nd Year

(Financial management)

INDEX

SR.no Particulars Page no

1 EXECUTIVE SUMMARY

2 CHAPTER 1

1.1Introduction

1.2 Objective of the study

1.3 Objective

1.4Importance of the study

1.5Scope of the study

1.6 Research methodology

A.Data Collection

 Primary data
 Secondary data

B. Samplings

1.7 Limitations

3 Chapter2

Introduction of the internet banking

4 Chapter3

Therotical background

5 Chapter 4

Data Analysis and interpertation

6 Chapter 5

Findings
 7 Chapter 6

Suggsetion

8 Chapter 7

Conculsion

Questionnarie

Bibliography

EXECUTIVE SUMMARY
Internet banking has evolved over the last decade from product brochure ware, to a
complete financial marketplace for its online customers. Banks see Internet banking as
the key channel for growth and customer retention. As such, the online banking model
has moved from tactical and lower cost customer service, to a more strategic form of
customer engagement.

Many banks have adopted the latest technologies and added new Internet banking
functionalities and features to stay ahead of the competition. However, when measured
by key performance indicators such as customer growth, revenue growth, etc., the value
delivered varies from bank to bank. While some banks achieve better customer response
and retention from adding new technology/feature bells and whistles, others have
received moderate to poor acceptance, which has undermined their return on investment.
The challenge is to find the right approach and leverage the right mix of technology and
features that keep customers happy and transacting over an extended period of time.

CHAPTER 1
INTRODUCTION TO INTERNET BANKING

INTRODUCTION

Internet banking (or E-banking) means any user with a personal computer and a browser
can get connected to his banks website to perform any of the virtual banking functions. In
internet banking system the bank has a centralized database that is web-enabled. All the
services that the bank has permitted on the internet are displayed in menu. Any service
can be selected and further interaction is dictated by the nature of service. Once the
branch offices of bank are interconnected through terrestrial or satellite links, there would
be no physical identity for any branch. It would a borderless entity permitting anytime,
anywhere and anyhow banking.

The delivery channels include direct dialup connections, private networks, public
networks, etc. with the popularity of computers, easy access to Internet and World Wide
Web (WWW), Internet is increasingly used by banks as a channel for receiving
instructions and delivering their products and services to their customers. This form of

banking is generally referred to as Internet Banking.

 HISTORY

The concept of Internet banking has been simultaneously evolving with the development
of the World Wide Web. Programmers working on banking data bases came up with
ideas for online banking transactions, sometime during the 1980's. The creative processes
of development of these services were probably sparked off after many companies started
the concept of online shopping.

The online shopping promoted the use of credit cards through Internet. Many banking
organizations had already started creating data ware housing facilities to ease their
working staffs. The development of these data bases were widely used during the
development of ATM's.

The first online banking service in United States was introduced, in October 1994. The
service was developed by Stanford Federal Credit Union, which is a financial institution.
The online banking services are becoming more and more prevalent due to the well
developed systems. Though there are pros and cons of electronic cash technology, it has
become a revolution that is enhancing the banking sector.
 Objective OF The study

• The concept of Internet banking has been simultaneously evolving with the
development of the World Wide Web.

• Programmers working on banking data bases came up with ideas for online banking
transactions, sometime during the 1980's.

• The online shopping promoted the use of credit cards through Internet.

• The first online banking service in United States was introduced, in October 1994.

• The online banking services are becoming more and more prevalent due to the well
developed systems

• ICICI was the first bank to initiate the Internet banking revolution in India as early as
1997 under the brand name

• ICICI Bank kicked off online banking way back in 1996. But even for the Internet as a
whole, 1996 to 1998 marked the adoption phase, while usage increased only in 1999- due
to lower ISP online charges, increased PC penetration and a tech-friendly atmosphere
 OBJECTIVE
 To Attract Customers one of the important objectives of e-banking is to attract customers.

 To Provide Liquidity E-banking helps to provide liquidity to the banks, because

consumers do online transactions, which means there are no withdrawal of physical
money

 To Boost Economy E-banking helps to boost the economy, Because online transaction
helps to maintain the cash in the economy, which would be use during recession of the
economy.

 To Provide 24/7 Service The world economy is growing, people are doing business
globally. it require 24*7 banking service
 Importance of the study

Internet banking provides many advantages for banks and customer’s. Intenet banking
has made life much easier and banking much faster for both customers and banks..

 It saves time spent in banks

 It provides ways for international banking.

 It provides banking throughout the year 24/7 days from any place have internet access.

 It provides well-organized cash management for internet optimization

 It provides convenience in terms of capital, labour, time all the resources needed to make
a transaction.

 Taking advantage of integrated banking services, banks may compete in new markets,
can get new customers and grow their market share.

 It provides some security and privacy to customers, by using state-of-the-art encryption

and security technologies.
 Scope Of The Study

The study of this topic will help to get the knowledge about process of internet banking
and usefulness to banking industry. As the study contains the 360 degree information
regarding SBI and its internet banking,

It makes it easy for customers to make fund transfers easy. Net banking facilities offer
convenience when it comes to transferring money or performing banking transactions.
Customers can easily track their transaction history with just a click.

Net banking is secure and protected with customer ID and password.Hence the study will
lead to new ways to tackle the problems and the SWOC of SBI in respect of internet
banking. This was all about how the project will go ahead and the findings from it.
 RESEARCH METHODOLOGY

The procedure adopted for conducting the research requires a lot of attention as it has
direct bearing on accuracy, reliability and adequacy of result obtained. It is due to reason
that research methodology, which researcher used at the time of conducting the research,
needs to be elaborate upon. It may be understood as a science of studying how research is
done scientifically. So, the research methodology not only talks about the research
methods but also consider the logic behind the method used in the context of the research
study. Research methodology is a way to systematically study and solve the research
problems. If a researcher wants to claim his study as a good study, he must clearly state
the methodology adapted in conducting the research the research so that it may be judged
by the reader whether the methodology of work done is sound or not.

 RESEARCH DESIGN USED IN THE STUDY

Descriptive research design is used in this study because it will ensure the minimization
of bias and maximization of reliability of data collected. Descriptive study is based on
some previous understanding of the topic; research has got a very specific objective and
clear cut data requirements. The researcher had to use fact and information already
available through financial statements of earlier years and analyze these to make critical
evaluation of the available material. Hence by making the type of the research conducted
to be both descriptive and analytical in nature. From the study, the type of data to be
collected and the procedure to be used for this purpose were decided.

 DATA COLLECTION METHOD:

The process of data collection begins after a research problem has been defined and
research design has been chalked out. There are two types of data:

1. PRIMARY DATA: It is first hand data, which is collected by researcher itself.

Primary data is collected by various approachesso asto get a precise, accurate, realistic
and relevant data. The main tool is gathering primary data was investigation and
observation. It was achieved by a direct approach and observation from the officials of
the company.

2. SECONDARY DATA: It is the data which is already collected by someone else.

Researcher has to analyze the data and interprets the results. It has always been important
for the completion of any report. It provides reliable, suitable, adequate and specific
knowledge. Researcher collected the secondary data by using banks annual reports and
authorized websites of banks.
SAMPLING: DESIGN AND PROCEDURE

Sampling Technique: “Convenience Sampling” as a part of non-Probability sampling by

taking the three banks as the major performers in the Indian Banking Sector and
highlighters of sector’s overall performance.

Sample Size:

Sample Size was restricted to 65customer, including State Bank of India. Executing the
Sampling Process: Through making a comparison among the various key figures of
accuracy , security network speed, user friendliness, user involvement and convenience,.
Method of Data Collection: Secondary Data is collected to carry out the study.

LIMITATIONS OF THE STUDY

1. Difficulty in data collection. Generally, the organization does not allow outsiders to
conduct any study or research work in the organization.

2. The scope of the study will be restricted to selected Banks.

3. Many of the respondents did not think hard enough while choosing the specific point.
4. This could have led to a biased view and thus affected the analysis.

5. There may be other events during the Clean and Window Period which may distortthe
results

6. Therefore, get the research done in the organization itself was very difficult. Limited
knowledge about the bank in the initial stages.

7. Branch manager was reluctant for giving financial data of the bank.

8. The analysis and interpretation are based on secondary data contained in the published
annual reports of the Indian banks for the study period.
Chapter2

Introduction of the internet banking

State Bank of India (SBI) is an Indian multinational public sector bank and financial
services statutory body headquartered in Mumbai, Maharashtra. SBI is the 43rd largest
bank in the world and ranked 221st in the Fortune Global 500 list of the world's biggest
corporations of 2020, being the only Indian bank on the list.[6] It is a public sector bank
and the largest bank in India with a 23% market share by assets and a 25% share of the
total loan and deposits market.[7] It is also the fifth largest employer in India with nearly
250,000 employees.[8][9][10]

The bank descends from the Bank of Calcutta, founded in 1806 via the Imperial Bank of
India, making it the oldest commercial bank in the Indian Subcontinent. The Bank of
Madras merged into the other two presidency banks in British India, the Bank of Calcutta
and the Bank of Bombay, to form the Imperial Bank of India, which in turn became the
State Bank of India in 1955.[11] Overall the bank has been formed from the merger and
acquisition of nearly twenty banks over the course of its 200 year history.[12][13] The
Government of India took control of the Imperial Bank of India in 1955, with Reserve
Bank of India (India's central bank) taking a 60% stake, renaming it State Bank of India.
History

The roots of State Bank of India lie in the first decade of the 19th century when the Bank
of Calcutta later renamed the Bank of Bengal, was established on 2 June 1806. The Bank
of Bengal was one of three Presidency banks, the other two being the Bank of
Bombay (incorporated on 15 April 1840) and the Bank of Madras (incorporated on 1 July
1843). All three Presidency banks were incorporated as joint stock companies and were
the result of royal charters. These three banks received the exclusive right to issue paper
currency till 1861 when, with the Paper Currency Act, the right was taken over by the
Government of India. The Presidency banks amalgamated on 27 January 1921, and the
re-organised banking entity took as its name Imperial Bank of India. The Imperial Bank
of India remained a joint-stock company but without Government participation.

Pursuant to the provisions of the State Bank of India Act of 1955, the Reserve Bank of
India, which is India's central bank, acquired a controlling interest in the Imperial Bank of
India. On 1 July 1955, the Imperial Bank of India became the State Bank of India. In
2008, the Government of India acquired the Reserve Bank of India's stake in SBI so as to
remove any conflict of interest because the RBI is the country's banking regulatory
authority.

In 1959, the government passed the State Bank of India (Subsidiary Banks) Act. This
made eight banks that had belonged to princely states into subsidiaries of SBI. This was
at the time of the First Five Year Plan, which prioritised the development of rural India.
The government integrated these banks into the State Bank of India system to expand its
rural outreach. In 1963 SBI merged State Bank of Jaipur (est. 1943) and State Bank of
Bikaner (est.1944).

SBI has acquired local banks in rescues. The first was the Bank of Bihar (est. 1911),
which SBI acquired in 1969, together with its 28 branches. The next year SBI acquired
National Bank of Lahore (est. 1942), which had 24 branches. Five years later, in 1975,
SBI acquired Krishnaram Baldeo Bank, which had been established in 1916 in Gwalior
State, under the patronage of Maharaja Madho Rao Scindia. The bank had been
the Dukan Pichadi, a small moneylender, owned by the Maharaja. The new bank's first
manager was Jall N. Broacha, a Parsi. In 1985, SBI acquired the Bank of Cochin
in Kerala, which had 120 branches. SBI was the acquirer as its affiliate, the State Bank of
Travancore, already had an extensive network in Kerala.

There was, even before it actually happened, a proposal to merge all the associate banks
into SBI to create a single very large bank and streamline operations.[14]

The first step towards unification occurred on 13 August 2008 when State Bank of
Saurashtra merged with SBI, reducing the number of associate state banks from seven to
six. On 19 June 2009, the SBI board approved the absorption of State Bank of Indore, in
which SBI held 98.3%. (Individuals who held the shares prior to its takeover by the
government held the balance of 1.7%.)[15]

The acquisition of State Bank of Indore added 470 branches to SBI's existing network of
branches. Also, following the acquisition, SBI's total assets approached ₹10 trillion. The
total assets of SBI and the State Bank of Indore were ₹9,981,190 million as of March
2009. The process of merging of State Bank of Indore was completed by April 2010, and
the SBIndore branches started functioning as SBI branches on 26 August 2010.[16]

On 7 October 2013, Arundhati Bhattacharya became the first woman to be appointed

Chairperson of the bank.[17] Mrs. Bhattacharya received an extension of two years of
service to merge into SBI the five remaining associate banks.

Employuee

SBI is one of the largest employers in the world with 245,652 employees as on 31 March 2021. Out of the
total workforce, the representation of women employees is nearly 26%. The percentage of Officers,
Associates and Subordinate staffs was 44.28%, 41.03% and 14.69% respectively on the same date. Each
employee contributed a net profit of ₹828,350 (US$11,000) during FY 2020–21

Domestic

Samriddhi Bhavan, Kolkata

SBI has over 24000 branches in India.[18] In the financial year 2012–13, its revenue
was ₹2.005 trillion (US$27 billion), out of which domestic operations contributed to
95.35% of revenue. Similarly, domestic operations contributed to 88.37% of total profits
for the same financial year.[18]

Under the Pradhan Mantri Jan Dhan Yojana of financial inclusion launched by

Government in August 2014, SBI held 11,300 camps and opened over 3 million accounts
by September, which included 2.1 million accounts in rural areas and 1.57 million
accounts in urban areas.[19]
 International

As of 2014–15, the bank had 191 overseas offices spread over 36 countries having the
largest presence in foreign markets among Indian banks.[20]

 SBI Australia[21]

 SBI Bangladesh[22]

 SBI Bahrain[23]

 SBI Botswana

The SBI Botswana subsidiary was registered on the 27th January 2006 and was issued a
banking licence by the Bank of Botswana on the 29th July 2013. The subsidiary handed
over its banking licence and closed its operations in the country.[24]

 SBI Canada Bank[25] was incorporated in 1982 as a subsidiary of the State Bank of

India. SBI Canada Bank is a Schedule II Canadian Bank listed under the Bank Act and is
a member of Canada Deposit Insurance Corporation.

 SBI China[26]

 SBI (Mauritius) Ltd SBI established an offshore bank in 1989, State Bank of India
International (Mauritius) Ltd. This then amalgamated with The Indian Ocean
International Bank (which had been doing retail banking in Mauritius since 1979) to form
SBI (Mauritius) Ltd. Today, SBI (Mauritius) Ltd has 14 branches – 13 retail branches and
1 global business branch at Ebene in Mauritius.[27]

 Nepal SBI Bank Limited

Main article: Nepal SBI Bank Limited

In Nepal, SBI owns 55% of share. (The state-owned Employees Provident Fund of Nepal
owns 15% and the general public owns the remaining 30%.) Nepal SBI Bank Limited has
branches throughout the country.
 SBI Sri Lanka[28] now has three branches located in Colombo, Kandy and Jaffna. The
Jaffna branch was opened on 9 September 2013. SBI Sri Lanka is the oldest bank in Sri
Lanka; it was founded in 1864.

In Nigeria, SBI operates as INMB Bank. This bank began in 1981 as the Indo–Nigerian
Merchant Bank and received permission in 2002 to commence retail banking. It now has
five branches in Nigeria.

In Moscow, SBI owns 60% of Commercial Bank of India, with Canara Bank owning the
rest. In Indonesia, it owns 76% of PT Bank Indo Monex. State Bank of India already has
a branch in Shanghai and plans to open one in Tianjin.[29]

In Kenya, State Bank of India owns 76% of Giro Commercial Bank, which it acquired
for US$8 million in October 2005.[30]

SBI South Korea In January 2016, SBI opened its first branch in Seoul, South Korea.

SBI South Africa

SBI UK Ltd[31]
State Bank of India branch at Southall, United Kingdom

SBI USA In 1982, the bank established a subsidiary, State Bank of India, which now has
ten branches—nine branches in the state of California and one in Washington, D.C. The
10th branch was opened in Fremont, California on 28 March 2011. The other eight
branches in California are located in Los Angeles, Artesia, San Jose, Canoga Park,
Fresno, San Diego, Tustin and Bakersfield.
 Introduction of internet banking

STATE BANK OF INDIA

State bank of India is the nation’s largest and

oldest bank. Tracing its roots back some 200
years to the British East India Company (and initially established as the

Bank of Calcutta in 1806), the bank operates more than 15,000 branches within India,
where it also owns majority stakes in six associate banks. State Bank of India (SBI) has
more than 80 offices in nearly 35 other countries, including multiple locations in the US,
Canada, and Nigeria. The bank has other units devoted to capital markets, fund
management, factoring and commercial services, credit cards, and brokerage services.
The Reserve Bank of India owns about 60% of State bank of India.

2.1 HISTORY OF STATE BANK OF INDIA:-

The History of State Bank Of India dates back to the first decade of the nineteenth
century with the setting up of Bank of Calcutta in Calcutta on 2 June 1806.After three
years it was renamed as Bank Of Bengal (2 January

1809).On 15th April 1840, the Bank of Bombay was initiated and on 1st July 1843, the
Bank of Madras was established. The integration of the three banks resulted in the
creation of Imperial Bank of India on 27th January1921.

Structure and Organization

The Banks Corporate Office is located at Mumbai. Its domestic operational area is
divided into 14 Circles, each with one Local Head Office and a few Zonal and Regional
Offices. The Bank is present not just in the major metropolises of India but has wide
reach in the villages of India. The Bank's top management consists of the Chairman,
group executives for National Banking Group, Corporate Banking Group, International
Banking Group and Associates & Subsidiaries, and four staff functionaries in charge of
finance, credit, human resources & technology management and inspection & audit.

Transformation in SBI

The SBI has undergone major transformation in the recent years. The bank has ventured
into new areas of business like Pension Funds, General

Insurance, Custodial Services, Private Equity, Mobile Banking, Point Of Sale, Merchant
Acquisition, Advisory Services, and Structured Products etc.

The bank foresees tremendous growth potential in all these areas.

2.2 INTERNET BANKING AT STATE BANK OF

INDIA

The Internet Banking service provided by State Bank of India is referred to as OnlineSBI
by the bank.

OnlineSBI is regarded as the Internet banking portal for SBI. The portal offers anywhere,
anytime, online access to banking services for SBI’s retail and corporate customers.
OnlineSBI is developed by using advanced technology and tools. The infrastructure is
robust and supports secure access to banking services for more than 13,000 branches
across India.

OnlineSBI is made for all the customers who have an account at an internet enabled
branch of SBI. Customers with account with internet enabled branch require to get
registered for the Internet banking service with the branch. In case the customer’s branch
is not internet enabled, he can transfer his existing account from his branch to an
OnlineSBI branch.

Apply for OnlineSBI (Internet Banking)

In order to apply for OnlineSBI Online Banking, customers can visit the site at
“http://www.onlinesbi.com” and download the application form for Online Banking. The
form can also be obtained from the branch.

After completing the application form, it can be submitted to any nearest branch of the
bank. On successful processing of the application, customer will receive User Id, Login
Password and Transaction password. Customer can login to net banking site of
OnlineSBI using the UserID and login password. Once logged in customer can avail
many online banking services offered by Bank and perform various financial
transactions.

The User Id & Passwords for login to the OnlineSBI will be sent to the registered address
of customer with the Bank. Customer should ensure that his current address is updated in
the Bank’s record. It is suggested that new customers should completely read the general
information page so that they will get the idea of using the various banking services
online. It is very easy to conduct all the banking transactions online. It is useful for those
who are unfamiliar with online banking service.

2.3 CHANGES BROUGHT IN INFORMATION

TECHNOLOGY BY SBI:-

• In the next decade internet facility was provided for individuals

• All SBI branches were connected and ATM’S were launch

• 2001 - KMPG appointed consultant for preparing IT Plan for the Bank.

• Later on Core banking proposed by the IT consultancy company.

• 2002 – All branches computerized but on decentralized systems, there the

initiative of core banking took place
 • 2008- more than 6500 branches (95% of business) on Core

Banking Solution (CBS) Internet Banking facility for corporate customers were also
launched in early 2008

• More Interfaces developed with e-Commerce & other sites through alternate
channels like ATM & Online Banking

• All Foreign Offices were brought on Centralized Solution

• Large network is playing the role of backbone for connectivity across the country.

• Multiple Service Providers are providing the links – BSNL, MTNL, Reliance,
Tata & reliance which are making the system errorless and provide high speed.

• Multiple Technologies to support the networking infrastructure – Leased lines,

Dial-up, CDMA & VSAT

2.4 INTERNET BANKING FACILITY THROUGH STATE BANK OF INDIA:

1. 24x7 facilities for tax payment through SBI e-Tax.

2. Fund transfer between his own accounts.

3. Access of accounts on real time 24x7x365 basis and downloading of

account statements.

4. Transfer of fund to other accounts through third party transfer mode.

5. Transfer of funds to PPF and loan accounts

6 Payment of all kind of utility bills like Telephone bill payment. Credit
card payment LIC premium payment, Mutual f\Fund Payment, Electricity bill
payment Mobile bill payments etc listed on the site.
 7 Booking of Railway and Air tickets online

8. Payments of Taxes viz Direct and indirect tax.

9. Transfer of money to any VISA Debit or Credit Card.

10 Online trading of shares by using 3 in 1 accounts.

2.5 SERVICES PROVIDED BY SBI INTERNET BANKING 1. RETAIL

BANKING:-

The Retail banking application is an integration of several functional areas, and enables
customers to:

• Issue Demand Drafts online

• Transfer funds to own and third party accounts

• Credit beneficiary accounts using the VISA Money Transfer, RTGS/NEFT

feature

• Generate account statements

• Setup Standing Instructions

• Configure profile settings

• Use eTax for online tax payment

• Use ePay for automatic bill payments

• Interface with merchants for railway and airline reservations

• Avail DEMAT and IPO services

2. CORPORATE BANKING:-

The OnlineSBI corporate banking application provides features to administer and manage
corporate accounts online. The corporate module provides roles such as Regulator,
Admin, Uploader, Transaction Maker, Authorizer, and Auditor. These roles have access
to the following functions:

• Manage users, define rights and transaction rules on corporate accounts.

Access accounts in several branches with a single sign-on mechanism

• Upload files to make bulk transactions to third parties, supplier, vendor and tax
collection authorities.

• Use online transactional features such as fund transfer to own accounts, third
party payments, and draft issues

• Make bill payments over the Internet.

• Authorize, modify, reschedule and cancel transactions, based on rights assigned to

the user

• Generate account statement

• Enquire on transaction details or current balance

3. VALUE ADDED SERVICES:

Tax payments to central and state governments through site to site

integration.

Supply Chain Finance( e-VFS- Electronic Vendor Finance Scheme)

Direct Debit Facility

E Collection Facilities for:

Core Banking Transactions

Internet Bank transactions for incoming RTGS/NEFT Transactions

Internet banking transactions for SBI and associate banks

Debit facility where suppliers can directly debit their customer’s account through
internet banking

2.6 PRODUCTS AND SERVICES:-

1) E-ticketing:

You can book your railway, air and bus tickets online through online SBI.

• To book your train ticket, just log on to irctc.co.in and create an ID there at if you
do not have one. Submit your travel plan and book the ticket(s)-either

• i-ticket or

• E-tickets (wherein after successful payment transactions, an e-ticket is generated

which can be printed any time. For an e-ticket, the details of photo identity card will
required to be filled in)

And select State Bank of India in the payment options. You will be redirected to Internet
Banking site of SBI (www.onlinesbi.com). After submitting the respective ID and
password, you can select your account. After a successful debit, Railways will generate
the ticket. E-ticket can be printed by you whereas the i-ticket will be dispatched by
IRCTC at the given address. Service charges @ Rs.10/- per transaction shall be levied in
addition to the cost of the ticket. Cancellation of E-ticket can be done by logging on to
IRCTC's site; refund amount will be credited to your account directly within 2-3 days.
For cancellation of i- ticket, you shall be required to submit your ticket at a computerized
counter of Railways and on cancellation; the amount shall be credited back to your
account.

You can also book your Air ticket through the e-ticketing feature. Logon to Indian
Airlines website to make a payment for an e- ticket through State Bank of India, you need
to select SBI as the payment option. The payment request will be redirected to Internet
Banking site. The request may be processed based on values sent from the airlines
website. Once a transaction is processed, an appropriate response will be sent to airlines
site to update the status of the transaction. You can print the E-ticket immediately.

To book bus tickets to destinations in Karnataka, log on to the KSRTC website. Provide
details about the start and end points of your journey, date of journey and number of
tickets. Verify availability of seats on the selected date and confirm the transaction. Select
OnlineSBI to make the payment. Provide your credentials and select the SBI account that
will be debited for the payment. You are provided a KSRTC reference number for your e-

Ticket.

2) SBI e-tax:-

You can pay your taxes online through SBI E-Tax. This facility enables you to pay TDS,
Income tax, Indirect tax, Corporation tax, Wealth tax, Estate Duty and Fringe Benefits
tax. Click the e-Tax link in the home page. You are displayed a page with two links
Direct Tax and Indirect Tax. Click the Direct Tax link. You will be redirected to the
NSDL site where you can select an online challan based on the tax you wish to pay.
Provide the PAN, name and address, assessment year, nature of payment and bank name.
On selecting the bank name as SBI and submitting the form, you will be redirected to the
Internet Banking site. After submitting the respective ID and password, you can select
your account for making payment of taxes. After payment is successful you can print the
E-Receipt for the payment. The E-receipt can be printed at a later date also and the same
can be retrieved from: Enquiries > Find Transactions > Status Enquiries > Click on the
respective transaction to print the tax receipt.

The Indirect Tax link is used to make Central Excise and Service Tax payments to
Central Board of Excise and Customs. The online payment feature facilitates anytime,
anywhere payment and an instant E-Receipt is generated once the transaction is complete.
The Indirect Tax payment facility is available to Registered Central Excise/Service Tax
Assessee who possesses the 15 digit PAN based Assessee Code. You can make CBEC
payments using the Indirect Taxes link available in the Payments/Transfers tab. You need
to provide your Assessee code as registered with CBEC and select the minor heads
towards which you intend to pay tax. Select the appropriate tax type and enter the tax
amount. Select an account for debiting the total tax amount. You can use any of your
transaction accounts to make the payment. If a payment is successful, CBEC provides a
link to generate an E-Receipt for the payment.

3) Bill payment:

A simple and convenient service for viewing and paying your bills online. Using the bill
payment you can view and Pay various bills online, directly from your SBI account. You
can pay telephone, electricity, insurance, credit cards and other bills from the comfort of
your house or office, 24 hours a day, 365 days a year. Simply logon to
https://www.onlinesbi.com/ with your credentials and register the biller to which you
want to pay, with all the bill details. Once the bill is uploaded by the biller, you can make
payment online. You can see 'how do i' to learn the steps for using the facility.
4) RTGS/NEFT:-

You can transfer money from your State Bank account to accounts in other banks
using the RTGS/NEFT service. The RTGS system facilitates transfer of funds from
accounts in one bank to another on a "real time" and on "gross settlement" basis. This
system is the fastest possible interbank money transfer facility available through secure
banking channels in India. RTGS transaction requests will be sent to RBI immediately
during working hours post working hours requests are registered and sent to RBI on next
working day. You can also schedule a transaction for a future date. You can transfer an
amount of Rs.1 lac and above using RTGS system.

National Electronic Funds Transfer (NEFT) facilitates transfer of funds to the credit
account with the other participating bank. RBI acts as the service provider and transfers
the credit to the other bank's account.

5) eZtrade@sbi

State Bank of India (SBI) in alliance with Motilal Oswal Securities Limited and SBI Caps
Securities Limited (SSL) now introduces you to

'eZtrade@sbi', a State-of-the-Art online trading platform predominantly to cater to every

trading need (presently available to Indian Residents Only) and offers a truly world class
experience of online investing - anyplace, anytime. This service provides you with a 3-in-
1 account which is an integrated platform of Bank Account, Demat Account and an
Online Trading Account to give you a convenient and paper free trading experience under
one roof. We provide online trading of shares of Companies listed on BSE and NSE.
eZtrade@sbi will let you trade from the comfort of your home or office through the
Internet. Buying and selling of shares is now just a click away. So go ahead and enjoy
your fast, easy and hassle-free online shares/securities trading experience with India's
Largest Bank.
6) E-payment:-

You can pay your insurance premium, mobile phone bills and also you can purchase
mutual fund units by coming from the biller’s website and selecting state bank of India in
the payment option.

LIC PREMIUM: For paying premium of LIC policy logon to premium is due select
State Bank of India in the make payment option.

SBI Mutual FUND: You can invest in the SBI Mutual Fund schemes online. Logon
towww.sbi mf.com and select the scheme in which you want to make investment in the
payment option select State Bank of India.

CCAVENUES: Enjoy shopping at the CCAvenue Shopping Mall and purchase from a
wide variety of products and services through CCAvenue Certified Vendors. Make
payments for your purchases using your Internet enabled SBI accounts.

7) Fund transfer:-

The Funds Transfer facility enables you to transfer funds within your accounts in the
same branch or other branches. You can transfer aggregating Rs.1 lac per day to own
accounts in the same branch and other branches. To make a funds transfer, you should be
an active Internet Banking user with transaction rights. Funds transfer to PPF account is
restricted to the same branch.

Just log on to retail section of the Internet Banking site with your credentials and select
the Funds Transfer link under Payments/Transfers tab. You can see all your online debit
and credit accounts. Select the debit account from which you wish to transfer funds and
the credit account into which the amount is to be credited. Enter the amount and remarks.
The remarks will be displayed in your accounts statement for this transaction. You will be
displayed the last five funds transfer operations on your accounts. On confirming the
transaction, you will be displayed a confirmation page with the details of the transaction
and the option to submit or cancel the funds transfer request. A reference number will be
generated for your record.

8) Third party transfer :-

You can transfer funds to your trusted third parties by adding them as third party
accounts. The beneficiary account should be any branch SBI. Transfer is instant. You can
do any number of Transactions in a day for amount aggregating Rs.1lakh.

To transfer funds to third party having account in SBI, you need to add and approve a
third party, you need to register your mobile number in personal details link under profile
section. You will receive a One Time SMS password on your mobile phone to approve a
third party. If you do not have a mobile number, third party approval will be handled by
your branch. Only after approval of third party, you will be able to transfer funds to the
third party. You can set limits for third party transactions made from your accounts or
even set limits for individual third parties.

9) Demand Draft :-
The Internet Banking application enables you to register demand drafts requests online.
You can get a demand draft from any of your Accounts (Savings Bank, Current Account,
Cash Credit or Overdraft). You can set limits for demand drafts issued from your
accounts or use the bank specified limit for demand drafts.

You can opt to collect the draft in person at your branch, quoting a reference to the
transaction. A printed advice can also be obtained from the site for your record.

Alternatively, you may request the branch to courier it to your registered address, and the
courier charges will be recovered from you. If you have any queries, kindly approach
your branch, quoting the reference number generated for the request.

10) Cheque Book Request :-

You can request for a cheque book online. Cheque book can be requested for any of your
Savings, Current, Cash Credit, and Over Draft accounts. You can opt for cheque books
with 25, 50 or 100 cheque leaves. You can either collect it from branch or request your
branch to send it by post or courier. You can opt to get the cheque book delivered at your
registered address or you can provide an alternate address. Cheque books will be
dispatched within 3 working days from the date of request.

Just log on to retail section of the Internet Banking site with your credentials and select
the Cheque Book link under Requests tab. You can view all your transaction accounts.
Select the account for which you require a cheque book; enter the number of cheque
leaves required and the mode of delivery.

Then, submit the same.

11) Account Opening Request:-

OnlineSBI enables you to open a new account online. You can apply for a new account
only in branches where you already have accounts. You should have an INB-enabled
account with transaction right in the branch. Funds in an existing account are used to
open the new account. You can open

Savings, Current, Term Deposit and Recurring

Deposit accounts of Residents, NRO and NRE types. Just log on to retail section of the
Internet Banking site with your credentials and select the New Account link under
Requests tab. You can see all types of accounts. Select the account and account type you
wish to open and submit the same. Then, you need to select the branch and enter the
initial amount to open the account. You can select any of your accounts for debiting the
initial amount. Then, submit the transaction. Your new account opening request will be
processed by the branch.

12) Account Statement :-

The Internet Banking application can generate an online, downloadable account statement
for any of your accounts for any date range and for any account mapped to your
username. The statement includes the transaction details, opening, closing and
accumulated balance in the account. You can generate the online account statement for
any date range or for any month and year. The account statement can be viewed online,
printed or downloaded as an Excel or PDF file. You also have the option to select the
number of records displayed in each page of the statement. The options are 25, 50, 75,
100 and ALL.

13) Transaction Enquiry :-

OnlineSBI provides features to enquire status of online transactions. You can view and
verify transaction details and the current status of transactions. Your VISA transactions
can also be viewed separately. Just log on to retail section of the Internet Banking site
with your credentials and select the Status Enquiry link under the Enquiries tab. You will
be displayed all online transactions you have performed. To view details of individual
transactions, you need to click the Transaction Reference number link. You are displayed
the debit and credit account details, transaction amount, narration and transaction status

14) Demat Account Statement:-

OnlineSBI enables you to view Demat account statement and maintain such accounts.
The bank acts as your depository participant. In the third party site, you can mark a lien
on your Demat accounts and use the funds to trade on stock using funds in your SBI
savings account. You can view Demat account details, and generate the following
statements: statement of holding, statement of transactions, statement of billing.

15) Donation:-

You can make donation to religious and charitable institution by using Internet Banking
of SBI. Simply log on to http://www.onlinesbi.com/ with your credentials and go to
Payment and transfer and click on make donation link. After selecting the debit account
select the religious/charitable institution whom you want to offer donation. After
successful payment you can print an E-receipt for the donation made