Descriptives

Descriptive Statistics
N Minimum Maximum Mean Std. Deviation
KUALITA_PELAYANAN_X1 100 10 43 16.91 5.616
KEPUASAN_NASABAH_Y 100 7 34 12.40 5.150
Valid N (listwise) 100

Regression

Variables Entered/Removeda
Variables Variables
Model Entered Removed Method
1 KUALITA_PELA . Enter
YANAN_X1 b

a. Dependent Variable: KEPUASAN_NASABAH_Y

b. All requested variables entered.

Model Summary
Adjusted R Std. Error of the
Model R R Square Square Estimate
1 .653 a
.426 .420 3.921
a. Predictors: (Constant), KUALITA_PELAYANAN_X1

ANOVAa
Model Sum of Squares df Mean Square F Sig.
1 Regression 1119.536 1 1119.536 72.829 .000b
Residual 1506.464 98 15.372
Total 2626.000 99
a. Dependent Variable: KEPUASAN_NASABAH_Y
b. Predictors: (Constant), KUALITA_PELAYANAN_X1
 Coefficientsa
Standardized
Unstandardized Coefficients Coefficients
Model B Std. Error Beta t Sig.
1 (Constant) 2.274 1.250 1.820 .072
KUALITA_PELAYANAN_X1 .599 .070 .653 8.534 .000
a. Dependent Variable: KEPUASAN_NASABAH_Y

NPar Tests

One-Sample Kolmogorov-Smirnov Test

Unstandardized
Residual
N 100
Normal Parameters a,b
Mean .0000000
Std. Deviation 3.90087271
Most Extreme Differences Absolute .186
Positive .186
Negative -.086
Test Statistic .186
Asymp. Sig. (2-tailed) .186c
a. Test distribution is Normal.
b. Calculated from data.
c. Lilliefors Significance Correction.

Reliability

Reliability Statistics
Cronbach's
Alpha N of Items
.865 10

Reliability Statistics
Cronbach's
Alpha N of Items
.889 7
 Model Summaryb
Adjusted R Std. Error of the
Model R R Square Square Estimate Durbin-Watson
1 .653 a
.426 .420 3.921 1.685
a. Predictors: (Constant), KUALITA_PELAYANAN_X1
b. Dependent Variable: KEPUASAN_NASABAH_Y

UJI HETEROKEDASTISITAS

Coefficientsa
Standardized
Unstandardized Coefficients Coefficients Collinearity Statistics
Model B Std. Error Beta t Sig. Tolerance VIF
1 (Constant) 2.274 1.250 1.820 .072
KUALITA_PELAYANAN_X1 .599 .070 .653 8.534 .000 .850 1.277
a. Dependent Variable: KEPUASAN_NASABAH_Y
 Correlations
KUALITA_PEL
X1.1 X1.2 X1.3 X1.4 X1.5 X1.6 X1.7 X1.8 X1.9 X1.10 ANAN_X1
X1.1 Pearson Correlation 1 .515 **
.427 **
.454 **
.350 **
.427 **
.302 **
.424 **
.463 **
.398 **
.6
Sig. (2-tailed) .000 .000 .000 .000 .000 .002 .000 .000 .000
N 100 100 100 100 100 100 100 100 100 100
X1.2 Pearson Correlation .515 **
1 .516 **
.353 **
.473 **
.461 **
.329 **
.384 **
.355 **
.497** .7
Sig. (2-tailed) .000 .000 .000 .000 .000 .001 .000 .000 .000
N 100 100 100 100 100 100 100 100 100 100
X1.3 Pearson Correlation .427** .516** 1 .411** .375** .343** .177 .365** .516** .397** .6
Sig. (2-tailed) .000 .000 .000 .000 .000 .078 .000 .000 .000
N 100 100 100 100 100 100 100 100 100 100
X1.4 Pearson Correlation .454 **
.353 **
.411 **
1 .499 **
.501 **
.264 **
.342 **
.410 **
.458** .7
Sig. (2-tailed) .000 .000 .000 .000 .000 .008 .000 .000 .000
N 100 100 100 100 100 100 100 100 100 100
X1.5 Pearson Correlation .350 **
.473 **
.375 **
.499 **
1 .412 **
.341 **
.402 **
.511 **
.307** .7
Sig. (2-tailed) .000 .000 .000 .000 .000 .001 .000 .000 .002
N 100 100 100 100 100 100 100 100 100 100
X1.6 Pearson Correlation .427 **
.461 **
.343 **
.501 **
.412 **
1 .330 **
.375 **
.297 **
.484** .6
Sig. (2-tailed) .000 .000 .000 .000 .000 .001 .000 .003 .000
N 100 100 100 100 100 100 100 100 100 100
X1.7 Pearson Correlation .302** .329** .177 .264** .341** .330** 1 .438** .230* .383** .5
Sig. (2-tailed) .002 .001 .078 .008 .001 .001 .000 .021 .000
N 100 100 100 100 100 100 100 100 100 100
X1.8 Pearson Correlation .424 **
.384 **
.365 **
.342 **
.402 **
.375 **
.438 **
1 .415 **
.463** .6
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .000
N 100 100 100 100 100 100 100 100 100 100
X1.9 Pearson Correlation .463 **
.355 **
.516 **
.410 **
.511 **
.297 **
.230 *
.415 **
1 .331** .6
Sig. (2-tailed) .000 .000 .000 .000 .000 .003 .021 .000 .001
N 100 100 100 100 100 100 100 100 100 100
X1.10 Pearson Correlation .398 **
.497 **
.397 **
.458 **
.307 **
.484 **
.383 **
.463 **
.331 **
1 .6
Sig. (2-tailed) .000 .000 .000 .000 .002 .000 .000 .000 .001
N 100 100 100 100 100 100 100 100 100 100
KUALITA_PELAYANAN_X1 Pearson Correlation .691** .713** .659** .701** .704** .675** .571** .675** .683** .691**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000 .000 .000 .000
N 100 100 100 100 100 100 100 100 100 100
**. Correlation is significant at the 0.01 level (2-tailed).
*. Correlation is significant at the 0.05 level (2-tailed).
 Correlations
KEPUASAN_NAS
Y.1 Y.2 Y.3 Y.4 Y.5 Y.6 Y.7 ABAH_Y
Y.1 Pearson Correlation 1 .498** .471** .345** .456** .427** .443** .700**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000
N 100 100 100 100 100 100 100 100
Y.2 Pearson Correlation .498 **
1 .547 **
.557 **
.582 **
.619 **
.568 **
.789**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000
N 100 100 100 100 100 100 100 100
Y.3 Pearson Correlation .471 **
.547 **
1 .642 **
.560 **
.652 **
.553 **
.795**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000
N 100 100 100 100 100 100 100 100
Y.4 Pearson Correlation .345** .557** .642** 1 .623** .619** .637** .778**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000
N 100 100 100 100 100 100 100 100
Y.5 Pearson Correlation .456** .582** .560** .623** 1 .617** .731** .828**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000
N 100 100 100 100 100 100 100 100
Y.6 Pearson Correlation .427 **
.619 **
.652 **
.619 **
.617 **
1 .586 **
.809**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000
N 100 100 100 100 100 100 100 100
Y.7 Pearson Correlation .443 **
.568 **
.553 **
.637 **
.731 **
.586 **
1 .811**
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000
N 100 100 100 100 100 100 100 100
KEPUASAN_NASABAH_Y Pearson Correlation .700** .789** .795** .778** .828** .809** .811** 1
Sig. (2-tailed) .000 .000 .000 .000 .000 .000 .000
N 100 100 100 100 100 100 100 100
**. Correlation is significant at the 0.01 level (2-tailed).
Frequency Table

X1.1
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 64 64.0 64.0 64.0
2 30 30.0 30.0 94.0
3 4 4.0 4.0 98.0
4 1 1.0 1.0 99.0
5 1 1.0 1.0 100.0
Total 100 100.0 100.0

X1.2
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 50 50.0 50.0 50.0
2 37 37.0 37.0 87.0
3 10 10.0 10.0 97.0
4 2 2.0 2.0 99.0
5 1 1.0 1.0 100.0
Total 100 100.0 100.0

X1.3
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 58 58.0 58.0 58.0
2 34 34.0 34.0 92.0
3 5 5.0 5.0 97.0
4 3 3.0 3.0 100.0
Total 100 100.0 100.0
 X1.4
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 57 57.0 57.0 57.0
2 28 28.0 28.0 85.0
3 10 10.0 10.0 95.0
4 3 3.0 3.0 98.0
5 2 2.0 2.0 100.0
Total 100 100.0 100.0

X1.5
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 41 41.0 41.0 41.0
2 38 38.0 38.0 79.0
3 16 16.0 16.0 95.0
4 4 4.0 4.0 99.0
5 1 1.0 1.0 100.0
Total 100 100.0 100.0

X1.6
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 39 39.0 39.0 39.0
2 49 49.0 49.0 88.0
3 10 10.0 10.0 98.0
4 1 1.0 1.0 99.0
5 1 1.0 1.0 100.0
Total 100 100.0 100.0
 X1.7
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 40 40.0 40.0 40.0
2 41 41.0 41.0 81.0
3 13 13.0 13.0 94.0
4 4 4.0 4.0 98.0
5 2 2.0 2.0 100.0
Total 100 100.0 100.0

X1.8
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 54 54.0 54.0 54.0
2 35 35.0 35.0 89.0
3 8 8.0 8.0 97.0
4 3 3.0 3.0 100.0
Total 100 100.0 100.0

X1.9
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 46 46.0 46.0 46.0
2 35 35.0 35.0 81.0
3 13 13.0 13.0 94.0
4 3 3.0 3.0 97.0
5 3 3.0 3.0 100.0
Total 100 100.0 100.0

X1.10
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 47 47.0 47.0 47.0
2 39 39.0 39.0 86.0
3 12 12.0 12.0 98.0
4 1 1.0 1.0 99.0
5 1 1.0 1.0 100.0
Total 100 100.0 100.0
 Y.1
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 54 54.0 54.0 54.0
2 26 26.0 26.0 80.0
3 8 8.0 8.0 88.0
4 3 3.0 3.0 91.0
5 9 9.0 9.0 100.0
Total 100 100.0 100.0

Y.2
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 46 46.0 46.0 46.0
2 37 37.0 37.0 83.0
3 13 13.0 13.0 96.0
4 2 2.0 2.0 98.0
5 2 2.0 2.0 100.0
Total 100 100.0 100.0

Y.3
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 50 50.0 50.0 50.0
2 32 32.0 32.0 82.0
3 13 13.0 13.0 95.0
4 4 4.0 4.0 99.0
5 1 1.0 1.0 100.0
Total 100 100.0 100.0
 Y.4
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 44 44.0 44.0 44.0
2 41 41.0 41.0 85.0
3 13 13.0 13.0 98.0
4 2 2.0 2.0 100.0
Total 100 100.0 100.0

Y.5
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 49 49.0 49.0 49.0
2 26 26.0 26.0 75.0
3 20 20.0 20.0 95.0
4 2 2.0 2.0 97.0
5 3 3.0 3.0 100.0
Total 100 100.0 100.0

Y.6
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 49 49.0 49.0 49.0
2 37 37.0 37.0 86.0
3 10 10.0 10.0 96.0
4 2 2.0 2.0 98.0
5 2 2.0 2.0 100.0
Total 100 100.0 100.0
 Y.7
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 47 47.0 47.0 47.0
2 37 37.0 37.0 84.0
3 13 13.0 13.0 97.0
4 1 1.0 1.0 98.0
5 2 2.0 2.0 100.0
Total 100 100.0 100.0