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com

October, 2019

KAIZENTM PRINCIPLES
& BEHAVIOURS
 KAIZEN™ Principles

• Principles are rules or beliefs governing one’s behaviour. In other

Principles
words they are the manner in which we carry out our Values (way we think)

• Principles refer to People's Way of Thinking (also called mindset)

Habits
(way we act)
• These Principles are the starting point for KAIZEN™ (Changing for
the Better) and are embedded in all the tools

• They form the very foundation on which the KAIZEN™

transformation takes place.
Results

Presentation name, date © KAIZEN™ Institute 2

KAIZEN™ Foundations
Ways of Thinking
Create Let
Customer It
Value Flow

Be Persistant
Be
Gemba
KAIZEN™ Oriented
PRINCIPLES
Practice, Learn and Improve

& Everyone,
BEHAVIOURS Everywhere,
Every Day
Be Empower
Systematic People
&
Transparent

© KAIZEN™ Institute 3
KAIZEN™ Principles & Behaviours

1. CREATE CUSTOMER 5. BE SYSTEMATIC AND

2. LET IT FLOW 3. BE GEMBA ORIENTED 4. EMPOWER PEOPLE
VALUE TRANSPARENT

• Capture the Voice • Total systems • Organized & Visual • Set aligned goals • Long Term Thinking
of the Customer Optimization Gemba for teams • Focus on processes
• Quality First • Make Process Flow • Leaders go to • Lead by example & results
End-to-End Gemba
• Market In • Leaders as a • Speak with data
• Next Operation as • Stable Processes • Identify problems as coaches • PDCA/ SDCA
Customer • Pull at Customer deviation from • No Blaming
standards • Reflect, Learn &
• Improve Customer Demand • Team Development Improve
Experience • Reduce 3 Mu’s • Solve problems by
eliminating Root
Causes
• Standardize
Processes

© KAIZEN™ Institute 4
1. Create Customer Value

1. Create Customer Value

• Capture the Voice of the Customer

• Quality First
• Market In
• Next Operation as Customer
• Improve Customer Experience

Old Paradigm New Paradigm

Deliver What you Have Deliver Utility

Cost first, quantity first Quality first
Product Out Market In
Only Final Customer Next Operation is Customer
Focus on Product/ Service only Focus on Customer experience

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2. Let it Flow

2. Let it Flow

• Total systems Optimization

• Make Process Flow End-to-End
• Stable Processes
• Pull at Customer Demand
• Reduce 3 Mu’s

Old Paradigm New Paradigm

Point improvements System improvement

Localised flow Extended Value Stream Flow
Un-defined processes Standardised processes
Produce against forecast Produce against demand
Improve by addition Improve by deletion

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3. Be Gemba Oriented

3. Be Gemba Oriented

• Organized & Visual Gemba

• Leaders go to Gemba
• Identify problems as deviation from standards
• Solve problems by eliminating Root Causes
• Standardize Processes

Old Paradigm New Paradigm

Manage by reports Manage by visual methods

Lead from Conference rooms Lead from Gemba
Problems known post facto Problems detected in process
Temporary countermeasure Root Causes countermeasures
Un-defined work and Standardized work &
processes Processes

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4. Empower People

4. Empower People

• Set aligned goals for teams

• Lead by example
• Leaders as coaches
• No Blaming
• Team Development

Old Paradigm New Paradigm

Conflicting Goals Aligned Goals

Leaders as policemen Leaders as role models
Leadership by instruction Leadership by demonstration
Blaming – People are problems People can be problem solvers
Develop individual skills Develop complementary skills

Presentation name, date © KAIZEN™ Institute 8

5. Be Systematic & Transparent

5. Be Systematic & Transparent

• Long Term Thinking

• Focus on processes & results
• Speak with data
• PDCA/ SDCA
• Reflect, Learn & Improve

Old Paradigm New Paradigm

Quarterly/ Yearly focus only Long term focus drives short term
Focus on results only Focus on process & results
Decision based on opinions Decision based on facts
Sporadic Improvements Systematic Approach
Focus only on improvement Focus on learning

Presentation name, date © KAIZEN™ Institute 9

Conclusions

KAIZEN™

"EXCELLENCE IS A HABIT NOT AN ACT

IT TAKES PRACTICE AND PERSEVERANCE”
Aristotle

© KAIZEN™ Institute 10
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 THANK YOU

KAIZEN™ Institute Consulting Group,

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