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MEDIA KIT | VIETNAM AIRLINES

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Press Release
Initial Response
 Press Release

VIETNAM AIRLINES OFFICIALLY NOTES

DOWN THE INFECTIOUS FLIGHT ATTENDANT
AND COORDINATES THE INVESTIGATION

Hanoi, 30 November 2020 - VNA has received the information about the infectious patient
that is under our flight crew. We acknowledged the seriousness of the infection and we will
severely cooperate with the investigation until the official announcement.

We have received the information that the Vietnam Airlines flight attendant H. violated the

isolation regulations by contacting colleagues, friends, and relatives during the process of

isolation. Under this circumstance, the incident does not reflect the airlines’ policy and we are

proactively coordinating the investigation to avoid unfortunate consequences. We may not have

any further statements until the investigation is done. Hence, any unofficial information during this

period may not be credible.

Vietnam Airlines has worked with the National Steering Committee for Covid-19 Prevention and

Control and relevant authorities to tighten and improve the epidemic prevention process for flight

crews after conducting international flights to Vietnam and to minimize the risk of infection in the

community. In June 2020, the airline actively invested and equipped infrastructure to prevent the

risk of Sars-CoV-2 infection. Furthermore, the airline also conducts virtual training sessions to

improve service during the epidemic season. While health, vaccine, and anti-epidemic issues are

at the forefront, Vietnam Airlines still focuses on the quality of services it provides, not because of

the difficulties of the epidemic but neglects the quality of products provided to customers.

About Vietnam Airlines

Founded on 27th May 1995, Vietnam Airlines is the flag carrier of Vietnam and the major carrier in South

East Asia. After 20 years of development, Vietnam Airlines has continuously grown and risen to be the

national pride of Vietnam aviation with a wide network and a well-deserved standing in the country.

Vietnam Airlines commits to accompanying shareholders, implementing information transparency and

information disclosure, maintaining and improving the work of communicating to shareholders, towards

effective business operations on the basis of coping between shareholders and Vietnam's economic

development.

Press Inquiries
Nguyen Le Hoang Long

Corporate Communications Department, Vietnam Airlines JSC.

No. 200 Nguyen Son St., Long Bien Dist, Ha Noi, Viet Nam

Hotline: (+84) 903 242 577

Email: public-relations@vietnamairlines.com
Press Release
Press Conference
 Press Release
VIETNAM AIRLINES APOLOGIZES FOR THE
CASE OF MALE FLIGHT ATTENDANT
SPREADING COVID-19
Hanoi, 2 December 2020 - Vietnam Airlines wholeheartedly apologizes for the unexpected incident of
our flight attendant spreading Covid-19 into the community due to non-compliance with isolation
regulations.

Following the guiding document of the National Steering Committee for Covid-19 Prevention and Control on

the application of isolation measures to flight crews of airlines, including Vietnam Airlines, our flight attendant

- Mr. H after centralized isolating and taking samples for testing twice as prescribed, had negative test results

and was allowed to return home to continue the isolation according to regulations. However, due to the loose

management and supervision of the Management Board of the Southern Vietnam Airlines Flight Attendant

Union isolation area at 115 Hong Ha, Ward 2, Tan Binh District and the personal sense of subjectivity, Mr. H had

violated the isolation regulations in contacting with colleagues, friends, relatives during centralized isolation

and at residence.

Vietnam Airlines always determines that the safety of passengers, officers, employees, flight crews, and the
community is the number 1 priority. We are earnestly coordinating with relevant agencies to investigate and
handle all individuals and organizations based on the level of violations under the direction of the Prime

Minister. At the same time, Vietnam Airlines also worked with the National Steering Committee for Covid-19

Prevention and Control and relevant authorities to tighten and improve the epidemic prevention process to

minimize the risk of infection to the community.

In order to support the organization of isolation in Hanoi, Ho Chi Minh City, and surrounding areas when the

epidemic in Vietnam was complicated, Vietnam Airlines actively invested and equipped infrastructure to

establish isolation centers to isolate employees and flight crews after performing tasks at risk of COVID-19

infection with the approval of the Departments of Health and Centers for Disease Control (CDC). Up to now,

these centers have served nearly 10,000 Vietnam Airlines employees after performing their assigned tasks.

About Vietnam Airlines

Founded on 27th May 1995, Vietnam Airlines is the flag carrier of Vietnam and the major carrier in South East Asia. After

20 years of development, Vietnam Airlines has continuously grown and risen to be the national pride of Vietnam aviation

with a wide network and a well-deserved standing in the country. Vietnam Airlines commits to accompanying

shareholders, implementing information transparency and information disclosure, maintaining and improving the work of

communicating to shareholders, towards effective business operations on the basis of coping between shareholders and

Vietnam's economic development.

Press Inquiries
Nguyen Le Hoang Long

Corporate Communications Department, Vietnam Airlines JSC.

No. 200 Nguyen Son St., Long Bien Dist, Ha Noi, Viet Nam

Hotline: (+84) 903 242 577

Email: public-relations@vietnamairlines.com
 Backgrounder

About VNA
07
Founded on 27th May 1995, Vietnam Airlines is the flag carrier of
Media Kit | Vietnam Airlines

Vietnam and the major carrier in South East Asia. After 20 years of

development, Vietnam Airlines has continuously grown and risen to

be the national pride of Vietnam aviation with a wide network and a

well-deserved standing in the country. The airline is committed to

collaborating with shareholders, the transparency of information and

disclosure publicity, maintaining and improving communication to

shareholders, and achieving an efficient business operation based on

balancing the interests of shareholders and the economic

development of Vietnam.

An average of

400 flight per day

22 domestic

desitnations

94
routes

29 international

destinations
 I II III IV V

08
Vision

Media Kit | Vietnam Airlines

Sustain the first position as Vietnam’s aviation

group leader.

Be the leading airline of customer’s choice.

Mission
Provides diverse and high-quality air transport.

Create a civilized and professional working

environment for employees

Run effective operations and ensure sustainability.

Core values
Safety

Customers’ trust

Employees

Creativity

Responsibility
 Backgrounder

General
09
Information
Media Kit | Vietnam Airlines

Name in Vietnamese: TỔNG CÔNG TY HÀNG KHÔNG VIỆT NAM - CTCP

Name in English: Vietnam Airlines JSC.

Address: 200 Nguyen Son, Bo De Ward, Long Bien District, Ha Noi

Telephone number: (+84.24) 3827 2732 | Fax: (+84.24) 3872 2375

Website: www.vietnamairlines.com

Email: nhadautu@vietnamairlines.com

Business registration certificate for Joint Stock Company number

0100107518, issued by Hanoi Department of Planning and Investment, and

registered for the 6th change on 26 February 2019.

Charter capital: VND 14,182,908,470,000

Ticker: HVN.

Par value: VND 10,000/share

Total number of outstanding shares: 1,418,290,847 shares (as of

December 2020).
 I II III IV V

Case Summary
10

Media Kit | Vietnam Airlines

Patient 1342 (P1342) - Vietnam Airlines' male flight attendant violated epidemic

prevention regulations when implementing concentrated isolation, as well as failing to

comply with epidemic prevention regulations when isolated at home, causing himself to

contract COVID-19 and spread it to another person. That is the confirmation from the

Department of Health of Ho Chi Minh City after investigating and tracing the source of

infection of two recent cases of COVID-19 in the area.

After returning to Ho Chi Minh City, the flight crew was isolated at the isolation facility

of Vietnam Airlines from November 15, 2020; sampled for the SARS-CoV-2 test twice

on November 15 and November 18, both tested negative.

Therefore, the flight crew was finished with concentrated isolation on November 18 (the

5th day after entering the country according to the regulations of the National Steering

Committee for Epidemic Prevention) and moved back to continue isolation at the place

of residence for 14 days and indicated to have a third test on the 14th day.

On the morning of November 28, the flight crew went to take a sample for the third

time, then the result of P1342 was positive for the SARS-CoV-2 virus and 13 others had

negative results.

Through the investigation to identify the source of the patient's infection and the

patient's contacts, the Department of Health determined that during the concentrated

isolation in the isolation area of Vietnam Airlines, on November 17, P1342 had contact

with a flight attendant on another flight from Romania, this is a flight with many

passengers and flight attendants positive.

In addition, from November 18 to 28 during home isolation, P1342 did not comply with

the regulations on medical isolation, coming into close contact with 3 other people

including his biological mother and two friends (a male in District 6 and a female in

Binh Thanh). Of these 3 people, 1 person was found positive for the SARS-CoV-2 virus,

that is male patient 1347.

 Backgrounder

Timeline
11
14 Nov 2020
Media Kit | Vietnam Airlines

The crew of flight VN5301

from Japan to Vietnam and

arrived at Tan Son Nhat

airport at 23:15

15 Nov 2020
The entire flight crew is isolated at the

quarantine facility of Vietnam Airlines

(115 Hong Ha, Tan Binh district) and

took the 1st COVID-19 test sample.

18 Nov 2020
Take a second COVID-19 test

sample.

The entire crew on flight VN

5301 was finished in

concentrated isolation.

Subject is required to

continue to isolate at home

(50 Bach Dang, Ward 2, Tan

Binh District) until 14 days

have passed and will be

tested on the 14th day.

28 Nov 2020
Subject and 13 crew members flew to

115 Hong Ha facility to collect samples

for the third time after finishing 14 days

of isolation as directed.

At 18:00 on the same day, subject

received a positive result for COVID-19.

 I II III IV V

Results of the tracing investigation to identify the

source of infection and the subject's contacts

17 Nov 2020
12
When isolated at 115 Hong Ha facility, he had contact

Media Kit | Vietnam Airlines

with another flight attendant from Romania (flight with

many F0)

25 Nov 2020
That flight attendant on the flight from Romania tested

positive for COVID-19 along with eight other flight

attendants on the same flight.

18 - 28 Nov 2020

Subject is isolated at home as directed

The subject in contact with his mother The subject in contact with his male friend The subject in contact with a female

(The mother tested negative for COVID-19) (This friend tested positive for COVID-19 and friend (That friend tested negative

became patient number 1347) for COVID-19)

 Factsheet

Key Articles
13
Media Kit | Vietnam Airlines

Figure 1. First news about

Patient 1342 - Vietnam Airlines

flight attendant.

Nguyen, T 2020, ‘Hai ng ười về từ Nhật Bản mắc COVID-19’, Ministry of Health, 29
November, viewed 2 September 2021, <https://ncov.moh.gov.vn/en/-/6847426-497>.

Figure 2. Blockade the

places where Patient 1347,

a closed contact of

Patient 1342, used to go.

Hien, T 2020, ‘Phong t ỏa tạm thời các địa điểm mà bệnh nhân COVID-19 số 1347 đã đến’,
VTV, 30 November, viewed 2 September 2021, <https://vtv.vn/xa-hoi/phong-toa-tam-thoi-

cac-dia-diem-ma-benh-nhan-covid-19-so-1347-da-den-20201130192124893.htm>.

Figure 3. Urgent notice of cases

that have been in contact with

two patients: 1342 and 1347.

HHCDC 2020, ‘Thông tin kh ẩn về trường hợp bệnh nhân 1347 tại TPHCM’, HCDC, 30 November, viewed 2 September 2021,
<https://hcdc.vn/category/thong-tin/viem-phoi-cap-do-virus-ncov/thong-tin-khan-ve-truong-hop-benh-nhan-1347-tai-tphcm-

01ca8f2ed363415e501498593ea431bd.html>.
 I II III IV V

Figure 4. Identify the original

source of infection of patient 1342.

Lao Dong Online 2020, ‘Xác định được nguồn lây

ban đầu của tiếp viên hàng không mắc COVID-19’,
Lao Dong Online, 1 December, viewed 2 September

2021, <https://laodong.vn/y-te/xac-dinh-duoc-

nguon-lay-ban-dau-cua-tiep-vien-hang-khong-mac-
14
covid-19-858568.ldo>.

Media Kit | Vietnam Airlines

Figure 5. Details of patient's
travel schedule 1342.

Anh, L 2020, ‘Ti ếp viên hàng không Vietnam Airlines mắc

COVID-19 đã đi những đâu?’, Tien Phong, 1 December,
viewed 2 September 2021, <https://tienphong.vn/tiep-

vien-hang-khong-vietnam-airlines-mac-covid-19-da-di-

nhung-dau-post1294238.tpo>.

Figure 6. Announcement of patient's

travel schedule 1342.

ị
Dung, T & Cuong, H 2020, ‘L ch trình ph ức tạp của bệnh
nhân 1342 - nam ti ếp viên Vietnam Airlines’, Lao Dong
Online, 2 December, viewed 3 September 2021,

<https://laodong.vn/infographic/lich-trinh-phuc-tap-cua-

benh-nhan-1342-nam-tiep-vien-vietnam-airlines-

859059.ldo>.
 Factsheet

Other Articles
15
An, A 2020, ‘Cách ly t ại nhà từ vụ nam tiếp viên Vietnam Airlines mắc Covid-19: Ai quản, quản ai?’, VOV, 2 December viewed 2
September 2021, <https://vov.vn/xa-hoi/cach-ly-tai-nha-tu-vu-nam-tiep-vien-vietnam-airlines-mac-covid-19-ai-quan-quan-ai-

821438.vov>.
Media Kit | Vietnam Airlines

An, P 2021, ‘Nam ti ếp viên Vietnam Airlines làm lây lan Covid-19 bị khởi tố’, Vietnamnet, 11 January, viewed 3 September 2021,
<https://vietnamnet.vn/vn/thoi-su/nam-tiep-vien-vietnam-airlines-lam-lay-lan-covid-19-bi-khoi-to-704728.html>.

Anh, L 2020, ‘Nam giáo viên ti ếng Anh ở TP.HCM lây COVID-19 từ người cách ly, Bộ Y tế họp khẩn’, Tuoi Tre News, 30
November, viewed 4 September 2021, <https://tuoitre.vn/nam-giao-vien-tieng-anh-o-tp-hcm-lay-covid-19-tu-nguoi-cach-ly-

bo-y-te-hop-khan-20201130185349147.htm>.

Anh, L 2020, ‘Vi ệt Nam ghi nhận 2 người mắc COVID-19 mới, thế giới gần 63 triệu ca nhiễm’, Tuoi Tre News, 29 November,
viewed 4 September 2021, <https://tuoitre.vn/viet-nam-ghi-nhan-2-nguoi-mac-covid-19-moi-the-gioi-gan-63-trieu-ca-nhiem-

20201129184918991.htm>.

Anh, N 2021, ‘L ời sau cùng của nam tiếp viên hàng không làm lây lan Covid-19 ra cộng đồng’, Thanh Nien News, 30 March,
viewed 1 September 2021, <https://thanhnien.vn/video/thoi-su/loi-sau-cung-cua-nam-tiep-vien-hang-khong-lam-lay-lan-

covid-19-ra-cong-dong-159576v.html>.

Cao, H 2020, ‘Nhân viên vi ph ạm quy định cách ly: Trách nhiệm của Vietnam Airlines’, Lao Dong Online, 2 December, viewed 2
September 2021, <https://laodong.vn/y-te/nhan-vien-vi-pham-quy-dinh-cach-ly-trach-nhiem-cua-vietnam-airlines-

858805.ldo>.

Chau, T 2021, ‘Xét x ử nam tiếp viên Vietnam Airlines làm lây lan dịch COVID-19’, Tien Phong, 30 March, viewed 2 September
2021, <https://tienphong.vn/xet-xu-nam-tiep-vien-vietnam-airlines-lam-lay-lan-dich-covid-19-post1324176.tpo>.

Dung, P 2021, ‘K ết luận vụ nam tiếp viên Vietnam Airline làm lây lan dịch bệnh’, Nguoi Lao Dong, 2 March, viewed 29 August
2021, <https://nld.com.vn/phap-luat/ket-luan-vu-nam-tiep-vien-vietnam-airline-lam-lay-lan-dich-benh-

20210302105627615.htm>.

Dung, P 2021, ‘Truy t ố nam tiếp viên Vietnam Airlines làm lây lan dịch bệnh Covid-19’, Nguoi Lao Dong, 25 March, viewed 29
August 2021, <https://nld.com.vn/phap-luat/truy-to-nam-tiep-vien-vietnam-airlines-lam-lay-lan-dich-benh-covid-19-

20210325191722151.htm>.

Duyen, H 2021, ‘Ti ếp viên hàng không làm lây lan Covid-19 lĩnh 2 năm tù treo’, VNExpress, 30 March, viewed 31 August 2021,
<https://vnexpress.net/tiep-vien-hang-khong-lam-lay-lan-covid-19-linh-2-nam-tu-treo-4255308.html>.

Hanh, T 2020, ‘Ti ếp viên Vietnam Airlines sai quy định cách ly tại nhà’, VietnamNet, 1 December, viewed 4 September 2021,
<https://vietnamnet.vn/vn/suc-khoe/bn-1342-tiep-vien-vietnam-airlines-sai-pham-cach-ly-covid-19-theo-quy-dinh-nao-

693869.html>.

Hong, C & Trang, M 2020, ‘T ấn công giới tính của nam tiếp viên Vietnam Airlines là vô căn cứ’, Zingnews, 3 December, viewed 3
September 2021, <https://zingnews.vn/tan-cong-gioi-tinh-cua-nam-tiep-vien-vietnam-airlines-la-vo-can-cu-

post1159396.html>.

Mai, S 2021, ‘Nam ti ếp viên Vietnam Airlines làm lây lan dịch bệnh Covid-19 kháng cáo vì 'bản án quá nặng'’, Thanh Nien News, 8
July, viewed 22 August 2021, <https://thanhnien.vn/thoi-su/nam-tiep-vien-vietnam-airlines-lam-lay-lan-dich-benh-covid-19-

khang-cao-vi-ban-an-qua-nang-1411029.html>.

Mai, T 2021, ‘Ban qu ản lý khu cách ly Vietnam Airlines liên đới gì trong vụ nam tiếp viên làm lây dịch COVID-19?’, MSN, 2 March,
viewed 30 August 2021, <https://www.msn.com/vi-vn/news/national/ban-qu%E1%BA%A3n-l%C3%BD-khu-c%C3%A1ch-ly-

vietnam-airlines-li%C3%AAn-%C4%91%E1%BB%9Bi-g%C3%AC-trong-v%E1%BB%A5-nam-ti%E1%BA%BFp-vi%C3%AAn-

l%C3%A0m-l%C3%A2y-d%E1%BB%8Bch-covid-19/ar-BB1e8N4j>.

Mai, T 2021, ‘Nam ti ếp viên làm lây lan COVID-19 lãnh 2 năm tù treo’, Tuoi Tre News, 30 March, viewed 29 August 2021,
<https://tuoitre.vn/nam-tiep-vien-lam-lay-lan-covid-19-lanh-2-nam-tu-treo-20210330085853772.htm>.

Mai, T 2021, ‘Truy t ố tiếp viên Vietnam Airlines làm lây lan dịch COVID-19’, Tuoi Tre News, 25 March, viewed 20 August 2021,
<https://tuoitre.vn/truy-to-tiep-vien-vietnam-airlines-lam-lay-lan-dich-covid-19-20210325180038835.htm>.
 I II III IV V

Mi, D 2020, ‘Vì sao b ệnh nhân Covid-19 tiếp viên hàng không Vietnam Airlines cách ly chỉ 4 ngày?’, Thanh Nien News, 30
November, viewed 13 August 2021, <https://thanhnien.vn/doi-song/vi-sao-benh-nhan-covid-19-tiep-vien-hang-khong-vietnam-

airlines-cach-ly-chi-4-ngay-1311230.html>.

Nga, L & Loan, D, ‘Vietnam Airlines: Ti ếp viên vi phạm quy định cách ly nCoV’, VNEpxress, 30 November, viewed 2 September
2021, <https://vnexpress.net/vietnam-airlines-tiep-vien-vi-pham-quy-dinh-cach-ly-ncov-4199466.html>.

Nga, L 2020, ‘M ột thanh niên ở TP HCM nhiễm nCoV’, VNExpress, 30 November, viewed 4 September 2021,

16
<https://vnexpress.net/mot-thanh-nien-o-tp-hcm-nhiem-ncov-4199428.html>.

Nga, L 2020, ‘Thêm hai ng ười nhập cảnh nhiễm nCoV’, VNExpress, 29 November, viewed 4 September 2021,
<https://vnexpress.net/them-hai-nguoi-nhap-canh-nhiem-ncov-4198851.html>.

Media Kit | Vietnam Airlines

Phuong, D 2020, ‘Nam ti ếp viên Vietnam Airlines mắc COVID-19 đã khỏi bệnh’, Tin Tuc, 22 December, viewed 3 September
2021, <https://baotintuc.vn/van-de-quan-tam/nam-tiep-vien-vietnam-airlines-mac-covid19-da-khoi-benh-

20201222180841311.htm>.

Quan, A 2020, ‘BN1347 đi dạy tại Trung tâm Anh ngữ KEY English ở quận 10 và Tân Bình’, Cong An News, 30 November, viewed 4
September 2021, <https://congan.com.vn/tin-chinh/bn1347-di-day-tai-trung-tam-anh-ngu-key-english-o-quan-10-va-tan-

binh_103778.html>.

Quy, N 2020, ‘T ừ vụ nam tiếp viên hàng không của Vietnam Airlines nhiễm Covid-19: Kẽ hở phòng dịch từ “đặc quyền” cho tổ
bay?’, Giao Thong Ha Noi, 1 December, viewed 3 September 2021, <https://giaothonghanoi.kinhtedothi.vn/goc-nhin/tu-vu-

nam-tiep-vien-hang-khong-cua-vietnam-airlines-nhiem-covid19-ke-ho-phong-dich-tu-dac-quyen-cho-to-bay-40466.html>.

Son, T & Khanh, Q 2020, ‘TPHCM ghi nh ận ca lây nhiễm Covid-19 trong cộng đồng, Bộ Y tế họp khẩn’, Sai Gon Giai Phong, 30
November, viewed 1 September 2021, <https://www.sggp.org.vn/tphcm-ghi-nhan-ca-lay-nhiem-covid19-trong-cong-dong-bo-

y-te-hop-khan-700521.html>.

Thanh, T 2021, ‘Truy t ố nam tiếp viên Vietnam Airlines làm lây lan dịch Covid-19’, Hanoi Moi, 25 March, viewed 2 September
2021, <http://hanoimoi.com.vn/tin-tuc/Phap-luat/994548/truy-to-nam-tiep-vien-vietnam-airlines-lam-lay-lan-dich-covid-19>.

Thu, A 2020, ‘Công b ố danh tính tiếp viên Vietnam Airlines vi phạm và kết quả xét nghiệm 4 cô giáo ở quận 6’, Ministry of
Health, 2 December, viewed 9 August 2021, <http://www.medinet.hochiminhcity.gov.vn/tin-tuc-su-kien/cong-bo-danh-tinh-

tiep-vien-vietnam-airlines-vi-pham-va-ket-qua-xet-nghiem-4-co-c1780-36363.aspx>.

Thu, D 2020, ‘Thêm 2 ca m ắc Covid-19 được điều trị tại TP HCM và Hà Nội’, Nguoi Lao Dong, 29 November, viewed 2
September 2021, <https://nld.com.vn/suc-khoe/them-2-ca-mac-covid-19-duoc-dieu-tri-tai-tp-hcm-va-ha-noi-

20201129180347395.htm>.

TT Y t ế Quận Gò Vấp 2020, ‘Nam tiếp viên Vietnam Airlines vi phạm quy định cách ly tại nhà, tiếp xúc nhiều người trong đó có
BN 1.347’, Ministry of Health, 1 December, viewed 10 August 2021, <http://trungtamytegovap.medinet.gov.vn/tin-tuc-su-

kien/nam-tiep-vien-vietnam-airlines-vi-pham-quy-dinh-cach-ly-tai-nha-tiep-xuc-nhieu-c14392-36268.aspx>.

Tu, A 2021, ‘Xét x ử nam tiếp viên hàng không làm lây lan dịch bệnh COVID-19’, Lao Dong Online, 30 March, viewed 1 September
2021, <https://laodong.vn/phap-luat/xet-xu-nam-tiep-vien-hang-khong-lam-lay-lan-dich-benh-covid-19-893942.ldo>.

ị
Ty, H 2021, ‘Làm lây lan d ch Covid-19, nam ti ếp viên hàng không lĩnh án 2 năm tù treo’, VOV, 30 March, viewed 27 August 2021,
<https://vov.vn/phap-luat/lam-lay-lan-dich-covid-19-nam-tiep-vien-hang-khong-linh-an-2-nam-tu-treo-846821.vov>.

Ty, H 2021, ‘Xét x ử nam tiếp viên hàng không làm lây lan dịch bệnh’, VOV, 30 March, viewed 22 August 2021,
<https://vov.vn/phap-luat/xet-xu-nam-tiep-vien-hang-khong-lam-lay-lan-dich-benh-846750.vov>.

Van, K 2020, ‘BN1342 - nam ti ếp viên Vietnam Airlines vi phạm quy định cách ly, lây COVID-19 cho người khác’, Ministry of
Health, 1 December, viewed 20 August 2021, <https://ncov.moh.gov.vn/en/-/6847426-507>.

VTC News, ‘Nam ti ếp viên Vietnam Airlines mắc COVID-19 vẫn đi học khi tự cách ly’, VTC News, 2 December, viewed 2
September 2021, <https://vtc.vn/nam-tiep-vien-vietnam-airlines-mac-covid-19-van-di-hoc-khi-tu-cach-ly-ar583317.html>.

VTV News 2021, ‘Tuyên ph ạt nam tiếp viên hàng không làm lây lan dịch COVID-19 hai năm tù treo’, VTV News, 30 March, viewed
2 September 2021, <https://vtv.vn/phap-luat/tuyen-phat-nam-tiep-vien-hang-khong-lam-lay-lan-dich-covid-19-hai-nam-tu-

treo-20210330122451811.htm>.

etc.
 Factsheet

Vietnam Airlines
17
Milestones
2002
Media Kit | Vietnam Airlines

Vietnam Airlines launched its new

logo - The Golden Lotus that

embodies the flag carrier’s growth to

reach the status of an important

regional and global player with a

national identity.
2014
September 2014: The Prime

Minister approved Vietnam

This marked the beginning of

Vietnam Airlines’ comprehensive

2006 Airlines’ equitization plan.

orientation campaign in brand Honored with Operational

1993
strategy associated with outstanding
improvements in service quality, flight
Vietnam National Airline
route expansion, and fleet
was incorporated.
development.
November 2014: Vietnam Airlines
Safety Audit Certificate by
successfully launched an initial
International Air Transport
public offering at Ho Chi Minh
Association (IATA) and became
City Stock Exchange.
an official member of IATA.

1995 2003 2010

Vietnam Airlines Vietnam Airlines overhauled its Became a State-owned

Corporation was fourth-quarter operations by One-Member Limited

incorporated by adopting the holding company Liability company

merging 20 enterprises model, following Decision No. Vietnam Airlines officially

in the aviation industry 372/QD TTG on 04 April 2003 became the first airline in

with Vietnam Airlines issued by the Prime Minister. Southeast Asia to join

as the core entity. SkyTeam Airline Alliance.

Vietnam Airlines received and

commissioned the first Boeing

777 aircraft, which marked its

fleet modernization project.

 I II III IV V

2015
March 2015: Vietnam Airlines held

2019
the first General Shareholders’

Meeting and adopted the

Charter of Joint Stock Company. May 2019: HVN shares were 18

2017
officially listed on Ho Chi Minh

April 2015: Officially operated as City Stock Exchange (HOSE) on

Media Kit | Vietnam Airlines

a Joint Stock Company from 01 January 2017: Vietnam 07 May 2019.

April 2015. Airlines, whose shares were

officially listed on the stock July 2019: Received Skytrax’s

July 2015: Received and market with the ticker HVN, certificate for a 4-star standard

commissioned state-of-the-art became a public company airline for 4 consecutive years

Airbus A350 and Boeing 787 with the top market cap. (2016, 2017, 2018, 2019).

aircraft. Became the first airline

in Southeast Asia and the second December 2017: Welcomed August 2019: Officially received

in the world to receive the new the 200 millionth passenger the first Boeing 787-10 aircraft.

generation Airbus A350-900 after 20 years of operation October 2019: Welcomed the

aircraft. Launched the new and reached 1.5 million 100th aircraft in Vietnam Airlines’

corporate identity system. Lotusmiles members. fleet.

2016 2018 2020

July 2016: Officially certificated July 2018: Received Skytrax’s certificate May 2020: Celebrating the

as a 4-star airline according to for a 4-star standard airline for the 3rd 25th anniversary of Vietnam

Skytrax standards. consecutive year. Airlines.

Successfully carried out 187

July 2016: Japan's largest aviation November 2018: Officially received the flights to more than 30

group - ANA Holdings Inc first Airbus A321neo aircraft The State countries to bring home

officially became Vietnam capital representation right was 54,000 compatriots.

Airlines’ strategic shareholder transferred from the Ministry of Transport

with 8.7% of the charter capital. to the Commission for Management of

State Capital at Enterprises.

 Factsheet

Business Lines
19
And Network
Media Kit | Vietnam Airlines

Air passenger transportation (air transport services for passengers), air

cargo transportation (transportation of luggage, cargo, parcels, postal

items, mails).

Direct support services for air transportation.

General aviation operations (flights for terrain photography, geological

surveys, flights for calibration of air traffic control towers, repair and

maintenance of high voltage transmission lines, oil and gas services,

afforestation, environmental inspection, search and rescue operations,

medical first aid, flights for political, economic, social, national security

and defense tasks).

Other specialized aviation services.

Provision of commercial, tourism, and hospitality services, sale of duty-free

goods in waiting areas at international border gates being airports, on-

board, and in Vietnam’s provinces and cities.

Provision of ground-based technical and commercial services; services at

passenger terminals, cargo terminals, and parking lots at airports.

Repair and maintenance of transportation vehicles: maintenance of

aircraft, engines, spare parts, aviation supplies and equipment, equipment

for groundwork, and other technical equipment.

Manufacturing of measuring, testing, navigating, and controlling

equipment: manufacturing of spare parts, supplies, technical equipment,

and other aviation industry components, provision of technical services,

and spare parts to domestic and international airlines.

 I II III IV V

As for December 2020,

Vietnam Airlilnes had: 20

Media Kit | Vietnam Airlines

25
operating

branches

major provinces

20 and cities in VN

5 subsidiaries

branches and

31 representative offices

in foreign countries
 Factsheet

Statistic
21
2020 HIGHLIGHTS
Media Kit | Vietnam Airlines

16,4 201.7
millions passengers thousand tons

of goods

No

1
LOCAL MARKET SHARE

107 51,3%
aircrafts
+0,9% (YoY)

110.8 187
thousand flights
rescue flights
 I II III IV V

Statistic
22

Media Kit | Vietnam Airlines

THE EFFECT FROM THE CASE

According to the indictment, it is affecting the lives

of more than 2,000 people in Ho Chi Minh City,

including 861 people in concentrated isolation and

1,400 people isolated at home.

According to the Department of Health of Ho Chi

Minh City, the loss from spreading the COVID-19

disease to the community is nearly 2.8 billion VND,

including the cost of testing and control for F1, F2

cases. In addition, there are costs used to conduct

medical isolation of cases of contact with positive

patients related to the case... Total material

damage is more than 4,475 billion VND.

 Factsheet

Statistic
23

FINANCIAL
Media Kit | Vietnam Airlines

Earnings before interest and taxes:

Fourth-quarter 2020 (Pre-crisis):

10.881.430.478.507

Fourth-quarter 2019:

3.388.896.406.224

First Quarter 2021(During Crisis)

4.902.325.075.546

First Quarter 2020

2.545.114.859.362

The financial picture of VN airline is not affected too much by the crisis. Because it

usually decreases in financial terms between the Fourth-quarter and the First Quarter of

the year. Moreover, the first quarter this year had a big effect from the Covid 19.
 I II III IV V

Statistic

24

Media Kit | Vietnam Airlines

Searching results of the “VN Airline" keyword in the past 12

months (captured from Google Trends on August 28, 2021)

there is not much impact from this crisis related to VN airline

Searching results of the “Nam tiep vien" keyword in the past 12 months

(captured from Google Trends on August 28, 2021)

This finger shows people's interest that the world “ Flight Attendant

Man” measured by searching results on Google has reached the peak

in the crisis time from 29th November to 5th December 2020.

 Factsheet

CSR Programns
25
Media Kit | Vietnam Airlines

Vietnam Airlines' relief flights will continue to bring our people from

epidemic areas and transport medical supplies to our dear Vietnam.

I II III IV V

26

Media Kit | Vietnam Airlines

At the same time, Vietnam

Airlines will sponsor and call for

donations to the Vietnam

Vaccine Fund
 Factsheet

Future Planning
27
With the orientation of "Solidarity - Creativity - Courage - Action",
Media Kit | Vietnam Airlines

Vietnam Airlines defines the key goals, directions, and tasks in 2021 as follows:

Absolute safety

This is considered a prerequisite task, a basis, and a premise for the recovery and

development of Vietnam Airlines.

Keeping the key position

VNA Group will hold the No. 1 market share in Vietnam. Taking advantage of the

recovery of the domestic market to secure our position, gradually increase the market

share of VNA Group, especially in the low-cost segment. Vietnam Airlines actively

restores and re-operates international routes but ensures safety at the request of the

authorities; Searching for new international markets amid declining world demand.

Comprehensive corporate restructuring

Implement changes to internal work processes, restructure the organizational

apparatus in production and business activities to optimize the use of resources

(labor, aircraft...), improve efficiency and workers' income. Consolidate the

organization of blocks in the direction of streamlining the apparatus and the number

of employees, reducing the middle layer, through reorganizing the working process,

outsourcing to inefficient areas. Rearranging the production process towards

specialization, increasing decentralization and authorization, promoting autonomy

and self-responsibility on the basis of strengthening inspection.

Digital conversion
Make a powerful technological transformation towards being a digital airline. Focus

on fast and strong implementation of business digital transformation. Prioritize the

development of e-commerce and customer support technology.

 I II III IV V

Crisis Management Team

28

Media Kit | Vietnam Airlines

Mr. Nguyen Le Hoang Long
Spokesperson/ Managing Director of Vietnam Airlines

The company’s representative and endorses the emergency of the executives’

plan and lawful obligation.

Mr. Nguyen Ngoc Gia Bao Ms. Tran Ngo My Linh Ms. Tran Le Khanh Vy
Planning Manager Head of Communications Head of Production

Monitor strategic planning for future Work intimately with the media, An external affair, keep contact with

development of brand and CSR assemble the correspondence for KOLs and talents.

campaigns activities. communication plans.

Potential
Q&A
 I II III IV V

About The Crisis

How can VN Airlines tighten the quarantine process 30
at the isolation ward and at home for employees
and customers?

Media Kit | Vietnam Airlines

We have devised some temporary and permanent solutions to tighten the quarantine

process. Close the isolation ward temporarily and improve employee training in

epidemic prevention and control. Moreover, employees and customers must strictly

follow the isolation procedure during isolation time. It is strictly prohibited to

congregate or meet without the permission of the staff in charge of the isolation ward.

How can VN Airlines tighten the quarantine process at the isolation ward and at home

for employees and customers?

Do you agree with customers who responded badly

and boycotted the flight attendants of Vietnam
Airlines for this issue?

As Vietnam's national pride airline, we always determine that the safety of passengers,

officers, employees, flight crews, and the community is the number one priority. This

incident was unintentional, and we try to coordinate closely with authorities to assist

violators to be traced and sanctioned. Vietnam Airlines wants everyone to have a more

objective view on this issue and not because “m ột con sâu làm rầu nồi canh” ( Just
because one flight attendant harms the image of the entire Vietnam Airlines team)

What will you do to ensure it will not happen again?

To prevent a re-occurrence of this situation, we have committed to tightening

management and raising the curfew during quarantine. Flight attendants and

customers are required to enter the minutes in order to strictly adhere to the rules

established in the isolation area and penalize violations.

 Potential Q&A

About The Crisis

31

Do customers still believe in Vietnam Airlines in

Media Kit | Vietnam Airlines

quarantine quality management?

As a national airline, we strive to provide the best flight services while also tightening

isolation security to help Vietnamese people returning from abroad stay safe.

Furthermore, we constantly improve professionalism and train staff on better

quarantine procedures, as well as guide customers on the right track for safe

quarantine. The quarantine centers have all been inspected and monitored by the

cities' Departments of Health and Centers for Disease Control (CDC), and their

establishment has been approved by the People's Committee and the Steering

Committee for Prevention and Control of City Services.

Is it unfair to let the flight attendant of Vietnam

Airlines take full responsibility?

Vietnam Airlines deeply regrets the recent issue. Vietnam Airlines has thoroughly

educated each staff member on the laws regulating concentrated isolation and

isolation at residence. The movement and meeting with acquaintances during H's

quarantine, which is due to personal subjective consciousness and to the Management

Board's lax management and supervision of the concentrated isolation ward in the

South center. Under the direction of the government, the airline has been actively

coordinating with relevant agencies to investigate and handle all individuals and

organizations based on the level of violations.

Will VN Airlines fire that flight attendant?

We will temporarily suspend the male flight attendant's duties in order to coordinate

with the investigation to determine the cause of the incident. In addition, he will face

disciplinary initiatives in this regard.

 I II III IV V

About the CSR Program

How are you going to track, measure, and report the
impact of the campaign? 32

Media Kit | Vietnam Airlines

The percentage of improvement in trust and relationship scores with key stakeholder

groups. The number of vaccines, medical supplies, and Vietnamese passengers

returning from abroad. Enhance the country's ability to deploy the Saber check-in

system to foreign airports as well as some local airports. Expansion of online check-in

forms MPOS - mobile check-in application to reduce the time passengers spend at the

airport checking in, particularly during the epidemic and peak periods Net Promoter

Score (NPS) and Customer Satisfaction Index (CSI).

Why did you initiate this CSR program? Is it an

activity to whitewash the recent crisis?

This CSR aims to mitigate the pandemic's losses and consequences. Assist the country

in quickly overcoming the pandemic. In the context of the ongoing COVID-19

pandemic, which has a direct impact on businesses, we hope that Vietnam Airlines'

cultural values will be strongly promoted, giving Vietnam Airlines the strength to adapt

to changes and challenges, as well as difficulties from the external environment.

Simultaneously, Vietnam Airlines has always prioritized communicating the message of

Vietnam Airlines' cultural values to customers and shareholders through the promotion

of brand image with orientation, and cultural depth.

Who can be the beneficiary of this campaign?

Promote the value of the Vietnamese people's image of "lá lành đùm lá rách" (People
in better conditions assist those in worse conditions). Despite the fact that the situation

in the country remains difficult due to COVID-19's influence, VNA remains ready to

assist compatriots from far away in returning home. Furthermore, after the epidemic

situation has been controlled and stabilized, promoting the desire of international

friends to visit Vietnam and the transportation needs of domestic people.

Corporate Communications Department,
Vietnam Airlines JSC.

(+84) 903 242 577

public-relations@vietnamairlines.com
No. 200 Nguyen Son St., Long Bien Dist,
Ha Noi, Viet Nam.