Part A The Basics of Insurance

Page 1. Introduction to Insurance 2. Nature of Risk and its Management 3. The Basic Principles of Insurance and An Introduction to Takaful 4. The Insurance Industry in Malaysia 5. Consumer Protection and Statutory Regulation 6. The Insurance Contract 7. Law of Agency 8. Marketing & After Sales Services 1 3 5

7 9 11 13 15

Chapter 1 Introduction To Insurance

1. Mankind has to face the consequences of misfortune which leads to some form of losses. Which of the following are the common losses? I. II. III. A. B. C. D. Emotional Physical Financial I II and III I and II I and III 5. Insurance as a device for spreading losses of a few among many can only work when insurers are able to ________ a large number of similar risks. A. B. C. D. Undertake Underwrite Overtake Operate

6. The law of __________ states that as the number of losses exposures increases, the predicted loss tends to approach the actual loss. A. B. C. D. Small numbers Medium numbers Large numbers Even numbers

2. An arrangement whereby individual losses are shared by members of a group facing similar risk exposure is called __________ A. B. C. D. Risk Contract Insurance Investment

7. Which of the following regarding insurance is wrong? A. It is an economic institution B. It is based on the principle of profit acquisition C. Its objective is to accumulate funds to pay for claims D. Only certain risks can be insured against 8. Which of the following are the function of insurance? I. II. III. A. B. C. D. Stimulates business enterprise Removes fear and worries Means of saving I and III II and III I and II I, II and III

3. The arrangement whereby the losses experienced by the unfortunate few compensated by the contributions of many who are exposed to the same risk is called: A. B. C. D. Pooling of risk Unfortunate fund Sources of income Loss-sharing arrangement

4. When buying life insurance, a fund is collected to put into a common fund, this fund is called: A. B. C. D. Shares Interest Premium Investment

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9. Which of the followings are the risks covered by life insurance? I. II. III. A. B. C. D. Premature death Continuos stream of income during retirement Sickness and disability I and II I and III II and III I, II and III

14. The insurance industry in Malaysia had been largely patterned on the _________ system A. B. C. D. American British Indian Holland

15. In order to standardize and control the insurance business in Malaysia, the first insurance Act was introduced in A. B. C. D. 1967 1957 1963 1972

10. Which of the following is NOT covered by General Insurance? A. B. C. D. The value of life Motor vehicles Marine and aviation Products or goods sold

16. Which of the followings are the roles of an insurance agent? I. bring financial relief to aggrieved dependents of insured people who may meet with an untimely death inculcate the discipline of savings amongst the working population Encourage the policyholder to convert their policies I and II I and III II and III I, II and III

11. The earliest beginnings of insurance were in the field of ________ A. B. C. D. Motor insurance Life insurance Fire insurance Marine insurance

II.

III. 12. Initially life insurance policies were sold as ________ policies A. B. C. D. Short term Long term Mid term Variable term A. B. C. D.

13. Variable premium based on the age of the life assured was fixed in: A. B. C. D. 1756 1807 1915 1797

Chapter 2 Nature of Risks and Its Management

1. An uncertainty regarding loss is often termed as ________. A. B. C. D. Risk Peril Hazard Possibility

6. Which of the following are major type of Hazard? I. II. III. A. B. C. D. Occupational Hazard Physical Hazard Moral Hazard I and II II and III I and III I, II and III

2. _________ refers to an area of study which measures the chance of occurrence of a particular event. A. B. C. D. Possibility Probability Uncertainty Prediction

7. The risk that effects the entire economy or large numbers of person/groups within the economy is called: A. B. C. D. Fundamental Risk Particular Risk Minor Risk Major Risk

3. Which of the following is NOT an area of probability study? A. B. C. D. Priori Probability Empirical Probability Judgmental Probability Numerical Probability

8. The situation where there is the possibility of profit, loss no loss is A. B. C. D. Pure Risk Speculative Risk Particular Risk Fundamental Risk

4. When the total number of possible events are known, it is a study of: A. B. C. D. Empirical Probability Judgmental Probability Priori Probability Numerical Probability

9. Which of the following are the methods of handling risk? I. II. III. IV. A. B. C. D. Risk Avoidance Loss Control Risk Retention Risk Transfer I, II and III I, III and IV II, III and IV I,II,III and IV

5. Empirical Probability is determined on the basis of _________ . A. B. C. D. government data library data historical data police data

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10. Loss control measures handle risks by: I. II. III. A. B. C. D. Loss Prevention Loss Minimisation Loss Prediction I and II I and III II and III I, II and III

14. When a loss is one that is accidental and unintentional, it is A. B. C. D. Fortuitous losses Catastrophic losses Containable losses Unintentional losses

11. The systematic approach to dealing with risks that threaten assets and earnings of a business or enterprise is called: A. B. C. D. Risk Management Risk Conservation Risk Diversion Risk Avoidance

15. A person who wishes to effect insurance must have ___________ in the property, rights, interest, life, limb or potential liability to be insured. A. B. C. D. Ownership Insurable interest Investment interest Unlimited interest

12. The following arrangement of Risk Management is wrong, kindly rearrange them according to sequence I. II. III. IV. A. B. C. D. evaluating potential losses implementing the risk management program selecting techniques of risk handling identifying loss exposures I, III, II, IV IV, II, III, I IV, I, III, II III, II, I, IV

16. There must be a large number of similar risk before any one of the risk is capable of being insured, the reasons are: I. II. To enable the insurer to predict losses more accurately If there are only few risks, the principle of losses if a few to be borne by many cannot applied The insurance company can charge higher premium I and II I and III II and III I, II and III

III.

A. B. C. D.

13. Which of the following is NOT the characteristics of insurable risk? A. Involved losses with financial value B. They must be a large number of similar risks C. Concerned with speculative risk only D. Must have insurable interest

Chapter 3 The Basic Principles of Insurance and an Introduction to Takaful

1. Which of the following is NOT the special legal principles embodied in insurance contract? A. B. C. D. Insurable Interest Contribution Claim Indemnity

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5. Which of the following is NOT a payment method of indemnity ? A. B. C. D. Cash Repair Loss Retention Reinstatement

2. When must Insurable Interest exist in Life Policy ? A. B. C. D. At the beginning and time of death At the beginning only At the time of death At the ttime of policy renewal

6. Subrogation may rise in the following ways EXCEPT ______________ A. B. C. D. Contract Contribution Tort Subject Matter

3. The best way to transfer rights and liabilities by one person to another is through ____________ A. B. C. D. Prior Consent Assignment Trust Utmost Good Faith

7. Mudharabah is defined as a contractual agreement between ____________ I. II. III. IV. A. B. C. D. Investor Trustee Entrepreneur Capital Provider I & II II & III III & IV I, III & IV

4. Utmost Good Faith is breached when the proposer who knows or is reasonably expected to know the materials fact is ____________ I. II. III. IV. A. B. C. D. Fails to disclose Been misrepresents Been disclose fully and accurately Been loss by the company I & II I & III I, II & III II & IV

8. The most accurate definition for Tabaruk is ______________ A. B. C. D. To withdraw To donate To transfer To contribute

9. In which part of The Takaful Act 1984 discuss about mode and conduct of Takaful business such as restriction, operations, establishment and maintenance of Takaful fund and allocation of surplus. A. B. C. D. Part I Part II Part III Part IV

13. This principle requires the insurers to restore the insured to the same financial position as he/she had enjoyed immediately before the loss called _________________ A. B. C. D. Indemnity Utmost Good Faith Contribution Subrogation

10. Contribution will apply in the following conditions _____________. I. II. III. The policies must cover a specific peril which give rise to the loss. The policies must cover a specific interest. The loss involves a common subject matter covered by the policies. Two or more policies of indemnity must be in force. I & II II & IV III & IV I, II & IV

14. Perils which is not mentioned in the policy and therefore not covered by the policy unless they occur as a result of an insured perils are known as _______________ A. B. C. D. Unknown Perils Insured Perils Excluded Perils Uninsured Perils

IV.

A. B. C. D.

11. The Takaful Act 1984 divides the Takaful into two broad business categories which is _____________ A. B. C. D. Life & General Family & Business Family & General Business & General

15. The life assured is greatly depressed and throw himself over the balcony resulting in his death. This happens within 1 year of taking out the exclusion in the suicide clause, the insurer is not liable for the death by suicide . The example describe _________________________ A. B. C. D. Excluded Perils Insured Perils Unknown Perils Known Perils

12. Perils which have been expressly excluded from the policy called ______________ A. B. C. D. Unknown Perils Excluded Perils Insured Perils Uninsured Perils

Chapter 4 The Insurance Industry in Malaysia

1. Which of the following are the components of insurance market ? I. II. III. IV. A. B. C. D. Buyers Sellers Bankers Service Specialist I & II I & III II & IV III & IV

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5. In which year was the Motor Insurers Bureau (MIB) establish ? A. B. C. D. 1969 1963 1964 1968

6. Which of the following is NOT the main objectives of the Malaysian Insurance Institute (MII) ? A. To provide and maintain central organisation for promotion of efficiency, progress and general development among persons engaged in the insurance industry. B. To establish a library for the purpose of the institute C. To under take research in fields of insurance and other related subjects. D. To promote and represent the interests of the members companies and the life insurance industry. 7. What is the advantages Decentralisation ? A. Branches will be granted authority to make decisions promptly. B. Branches may be over-loaded with routine work. C. Create uniformity in practice of administration. D. The management have more authority to control over the company operations. 8. This department is charged with providing assistance to the companys policy holders and beneficiaries. A. Actuarial Department

2. _______________________ is owned by shareholders and profits earned belong to them. A. B. C. D. Multinational Company Co-operative Society Share Company Proprietary Company

3. Which of the following is not included under service specialist ? A. B. C. D. Doctor Lecturer Engineer Loss Assessor

4. This department involved in setting the selection criteria, selects the risk and determines the premium, term and conditions of new business and renewals. A. B. C. D. Audit Department Underwriting Department Policy Service Department Actuarial Department

B. Agency Service Department C. Customer Service Department D. Administration Department 9. This party normally acts on behalf of the insured and normally not tied to any one insurer. A. B. C. D. Universal Agent Insurance Dealer Special Agent Insurance Broker

C. 1943 D. 1944

14. The main objectives are to establish a sound insurance structure in Malaysia and to make rules, regulations, tariffs and by laws in consultation with the Director General of Insurance (DGI) for implementation by the members. A. Insurance Mediation Bureau (IMB) B. Persatuan Insurans Am Malaysia (PIAM) C. Insurance Brokers Association of Malaysia D. Association of Malaysian Loss Adjusters (AMLA)

10. Which of the following is the right combination to describe about Malaysian insurance industry in 1995 ? A. 5 life insurers, 28 general insurers and 13 composite insurers. B. 5 life insurers, 40 general insurers and 13 composite insurers. C. 18 life insurers, 40 general insurers and 5 composite insurers. D. 13 life insurers, 40 general insurers and 5 composite insurers. 11. A co-operative society transacting insurance business may be termed as a ______________ A. B. C. D. Multi-Level Insurers International Insurer Mutual Insurer Universal Insurer

15. Insurers will shared the burden of paying claims particularly those involving large amount with ___________________. A. B. C. D. LIAM Agents Policy Holders Reinsures

12. Association of Malaysian Loss Adjusters (AMLA) was registered as society under __________________. A. Section II of Societies Act 1966 B. Section 3A of Insurance Act 1997 C. Section 20 (i) of Insurance Act 1963 D. Road Traffic Ordinance 1958 13. In which year the Life Insurance Association of Malaysia (LIAM) was establish ? A. 1941 B. 1942

Chapter 5 Consumer Protection and Statutory Regulation

1. Objective of self-regulation by the insurance industry are as follows, EXCEPT: A. Provide some element of protection to insurance consumers. B. Instil discipline in the insurance industry. C. Promote healthy competition. D. Provide the larger market for insurers. 2. Advantages of self-regulation are as follows, EXCEPT: A. B. C. D. Need to introduce legislation to regulate the industry. Helps to instill self-discipline among insurance companies. When laws are passed, bureaucratic back-up will be required to enforce them. Measures can respond to changing needs faster than legislation.

3. The purpose of PIAM established a Code of Ethics and Conduct is : A. B. C. D. To instil a better level of discipline and professionalism. Standardise remuneration and premium rate. To investigate into the business of the insurer. to wind up the insurers business.

4. The Insurance Guarantee Scheme Fund (IGSF) is financed through a levy imposed on all _________________. A. B. C. D. Life Insurers General Insurers Agents Re-insurers

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5. For life insurance business, the main association is : A. B. C. D. Association of Malaysia Loss Adjusters (AMLA) Insurance Brokers Association of Malaysia (IBAM) Life Insurance Association of Malaysia (LIAM) General Insurance Association of Malaysia (PIAM)

6. The objective of the Insurance Mediation Bureau is to provide dispute resolution procedures for policyholder and ____________. A. B. C. D. Insurers Agents Brokers Re-insurers

7. The principle piece of legislation which the insurance companies have to abide by is :

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A. B. C. D.

The Companies Act, 1965 The Insurance Act,1996 The Agreement on General Insurance Act, 1988 The Insurance Companies Act,1963

8. The overall purpose of regulation is to protect the ________________. A. B. C. D. Policy holders interest Insurers Employees Agents

9. To protect the policy holders interest, the Insurance Act 1963 focuses on three main areas: I. II. III. IV. A. B. C. D. Financial Solvency of insurers Fair Trade Practices Competence of brokers and loss adjusters Management of Insurers. II, III, IV I, II, III I, III, IV I, II, IV

10. The Director General of Insurance (DGI) is empowered to supervise insurance companies and other things such as the following actions, EXCEPT : A. B. C. D. Inspect books and other documents of the insurer. Investigate into the business of the insurer Issue directions regarding the conduct of the insurers business. Control over the property, management, employees of the insurer.

11. Every insurer (Life Insurance) is required at all time to maintain a surplus of assets over liabilities of not less than : A. B. C. D. RM 15 million RM 10 million RM 5 million RM 5 million or 20 % of net premium income in the preceding financial year, whichever is greater.

12. Insurance business is considered to be affected with ____________ interest because it plays an important role in society.

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A. B. C. D.

Company Public Individuals Families

13. Every insurer must place a cash deposit of not less than _____________ with the Accountant General. A. B. C. D. $ 300,000 $ 500,000 $ 700,000 $ 900,000

14. The insurance business is largely controlled by ___________ regulation and to a lesser extent, by consumers and self-regulation. A. B. C. D. company estate financial government

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Chapter 6 The Insurance Contract

1. In some instances, the insurer may not accept a proposal on its original terms but may offer to provide insurance on different terms. This transaction called : A. B. C. D. Offer and acceptance Counter-offer from insurer Counter-acceptance Counter-offer from insured
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5. The agreement are said to be consensus ad idem, that is : A. Both parties are not in agreement B. One party is in agreement C. Both parties are in total agreement D. No agreement between both parties 6. Who does not have the legal capacity to enter into a contract? A. B. C. D. Minor Employer Employee Public

2. Offer and acceptance can be expressed in several ways, they are: I. II. III. IV. A. B. C. D. Implied from conduct Writing Orally Voluntary I, II and III II, III and IV II and IV All of the above

3. Insurance contract is a legally binding agreement between: I. II. III. IV. A. B. C. D. Government Insured Insurer Broker I and II II and III III and IV I and IV

7. Section 41 of the Insurance Act 1963 provides that a minor above age __________ can enter into a legally binding insurance contract. A. B. C. D. 21 18 16 15

8. A ____________ contract will remain valid until the aggrieved party exercises the option to treat it void. A. B. C. D. Void Voidable Unenforceable All of the above

4. In general and life insurance contracts, the insureds consideration is ___________. A. To pay or promise to pay premium B. To promise to accept the policy C. To submit the proposal form D. To promise to accept the loss

9. When contracts are tainted by defects at the time when they are being made, their validity may be ___________. A. Void

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B. Voidable C. Unenforceable D. All of the above depending on the nature of the defects 10. If an agreement is to commit robbery and share the lost; or an insurance policy effected on a ship engaged in smuggling or a person insuring on the life of another for wagering, this contracts is: A. B. C. D. Void Contracts Voidable Contracts Unenforceable Contracts Illegal Contracts

11. Parties must give consideration before an agreement can be legally binding. What is consideration meant by the above statement? I. II. III. A benefit which one party gives to another. A burden which one undertakes for the other. A promise which one party agreed on. I I, II I, II & III None of the above

A. B. C. D.

12. An insurance contract is a legally binding agreement between an insured and his insurer. The essentials of an insurance contract requirement are: I. II. III. IV. A. B. C. D. Intention to create legal relationship Offer and acceptance Consent-consensus ad idem Consideration I, II II, IV I, II, III All of the above

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Chapter 7 Law of Agency

1. The middle-man or intermediary of the insurance market is termed as: A. B. C. D. Principal Agent Agency Policy Owner 6. Which of the following is NOT true regarding apparent authority? A. Apparent authority is an representation made by the principal to induce a third party reasonable believe that a particular person is an agent of the principal. B. Apparent authority is based on the belief that the agent had the authority. C. Apparent authority is also known as usual authority. D. All of the above 7. The principal may _________ an act which is not within the agents actual authority, as he agrees to accept the act which later become binding on the principal. A. B. C. D. Ratify Improve Revoke Authorise

2. Which of the following is an agents most important function on behalf of the principal ? A. B. C. D. Making investments Making sales Making contracts Making memorandum

3. Which of the following agency relationships are NOT relevant? A. The relationship between principal and agent B. The relationship between principal and a third party C. The relationship between agent and intermediaries D. All of the above 4. The agent can act only within the authority granted to him by the principal. The granted authority may be _________. A. B. C. D. Expressed Implied Apparent All of the above

8. Agents are classified in accordance with the authority provided to them. An agent who is appointed to do a specific act or transaction is under this category: A. B. C. D. General agent Special agent Universal agent Professional agent

5. Agents given authority is expressed stated in writing, it is called A. B. C. D. Express authority Implied authority Apparent authority Usual authority

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9. The duties of the agent are as follows, EXCEPT A. To render accounts to the principal as required B. Not to conflict his own interest with his obligations to the principal C. To disclose confidential information obtained during the course of his duties to family. D. Not to take any bribe from any party. 10. Agents receive their remuneration from the principal usually in the form of _________. A. B. C. D. Salary Ex-gratia Commission Bonus

13. If the agent helps the policy holder to fill up the proposal form, he is acting on behalf of ____________. A. B. C. D. The policy holder The insurance company The agent himself The policy holders family

14. When the policy holder makes premium payment to the agent, such payment is deemed to be payment to ____________ A. B. C. D. The insured The insurance company The agent himself The referral

15. Under the common agency system, an agent is only allowed to represent ___________ life insurance company. A. B. C. D. One Two More than Two More than Three

11. The relationships of principal and agent may be terminated by the following acts, EXCEPT A. B. C. D. By notice of revocation By notice of renunciation By mutual disagreement By mutual agreement

16. Under Insurance Act Section 16A, a person shall be guilty if he includes or attempts to induce another person to enter an insurance contract by A. Making statement which he knows to be misleading B. Concealing material facts C. Making promises that is false and deceptive D. All of the above

12. The major characteristic of an agent is that he has the legality to establish contractual relations between A. The agent and the policy holder B. The agent and the recruiter C. The insurance company and the agent D. The insurance company and the policy holder

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Chapter 8 Marketing and After Sales Services

1. The functions of an marketing department in a insurance company cover all of the followings EXCEPT A. B. C. D. Planning Purchasing Promotion Pricing 5. What are the basic skills an agent requires as he engages in personal selling? A. B. C. D. Product knowledge Selling process knowledge Selling techniques All of the above

2. The function of selecting market segments which have similar needs for policies developed by the company is called __________. A. B. C. D. Market Diversification Market Identification Market Development None of the above

6. Please identify which of the following is NOT part of the customer buying decision process. A. B. C. D. Problem Recognition Information search Handling objection Post-Purchase Evaluation

3. Which of the following is the most important channel of distribution for insurance products? A. B. C. D. Agent Bank Employee Vending machine

7. Based on the studies conducted by U.S.A. indicating the most important factor for the selection of a particular insurer is __________ A. B. C. D. The reputation of the agent The reputation of the insurer The products of the insurer The location of the insurer

4. A market-oriented agent will do the followings, EXCEPT A. Satisfy the need of customers B. Make profit for ownself C. Use a sales plan and coordinate it with market analysis, segmentation and targeting D. Develop and design insurance products

8. One of the major factors that effect customers information search for fulfilling his/her need is _____________ A. Consumers experience in purchasing B. Consumers eating habits C. Consumers weight and height D. None of the above 9. Prospects are salespersons _________ A. B. C. D. Potential employers Potential employees Potential customers Potential partners

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10. When selling is done indirectly by establishing goodwill between the agent and his customers, it is called: A. B. C. D. Order Selling Creative Selling Missionary Selling Massive Selling

15. Which of the following is the evidence of premium payment for the policy holder? A. B. C. D. Official receipt Premium notice Policy Register Proposal form

11. The agent is helping the customer to uncover his needs and recommending policies to meet those needs. This selling techniques is called _______________ A. B. C. D. Order Selling Creative Selling Missionary Selling Massive Selling

12. The benefit of after sale services are stated as follows, EXCEPT A. B. C. D. Minimise lapsed policy Maintain mode of payment Enhance the agents business Enhance the insurers reputation

13. Which of the following is NOT true for mode of payment? A. Premium can be paid by yearly, half yearly, quarterly or monthly instalment. B. Yearly premium is the lowest premium paid C. Monthly premium can be collected through home service D. Monthly premium involves the least administrative work 14. A due payment shall be paid on the date specified in the policy contract. However, most contracts provide that such payments can be made within 30 days from the due date. It is called ____________ A. B. C. D. Lapse period Grace period Expiry date Allowance period

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Part C Life Insurance

16. Life Insurance Preliminaries 17. Life Insurance Products 18. Policy Conditions 19. Practice of Life Insurance --New Business --Selection of Lives and Other Issues 20. Practice of Life Insurance --New Business --Premium Rating 21. Practice of Life Insurance --Monitoring the Insurance Fund 22. Practice of Life Insurance --Policy Documents 23. Practice of Life Insurance --Claims 24. Some Mathematics 25. Practice of Life Insurance --Ethics & Code of Conduct Page 18 20 22 24

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28

30

32

34 36

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Chapter 16 Life Insurance Preliminaries

1. The first case of life insurance was on the life of William Gybbon from England in the year: A. B. C. D. 1683 1583 1863 1368 6. Which of the following situation do not have insurable interest: A. a person insuring his own life B. a creditor insuring the life of his debtor C. an employer insuring the life of his key employee D. a brother insuring the life of his sister 7. Insurable interest needs to exist at _______ of the insurance. A. B. C. D. the inception the time of making a claim all time the point of applying

2. Life insurance contracts are long-term contracts with usually _______ premiums. A. B. C. D. High Low Level Variable

3. When determining the premium rate, which of the following was not taken into account by the insurance company: A. B. C. D. mortality Expenses Tax Political stability

8. Section _______ of the Insurance Act, 1963 elaborates the principle of insurable interest. A. B. C. D. 39 40 47 48

4. The term Uberrima fides is referring to: A. B. C. D. Insurable interest Claim Utmost good faith Moral hazard

9. In life insurance, except Permanent health insurance policies, the settlement of a claim __________ the contract. A. B. C. D. renew terminates extend revised

5. A contract where one party provides something of value to another party in exchange for a promise that the other party will perform a stated act if a specified, uncertain event occurs is called an: A. B. C. D. Investment contract Aleatory contract Unilateral contract Offering contract

10. For life insurance contracts, the risk to be insured __________ with time. A. B. C. D. decreases increases remain end

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11. Which of the following risks is not covered by life insurance? A. B. C. D. Premature Death Permanent Disability Damage of Property Retirement Benefits

14. Which of the followings are the disadvantages of issuing life insurance policies on a short term basis when it was first introduced: I. II. cover was often denied when it was most needed the insurer do not have to bare the risk for long time the premiums tended to increase with duration to reflect the increasing risk undertaken I and II II and III I and III I, II and III

12. Which of the following parties need to observe the principle of utmost good faith? I. II. III. IV. A. B. C. D. The insured The agent The insurer The legislator I, II and III I and III II and IV II, III and IV

III.

A. B. C. D.

13. With the passage of time, reliable _________ tables based on assured lives were obtained and mathematical techniques were developed to deal with life insurance on a scientific basis. A. B. C. D. Mobidity Mortality Statistical Historical

15. In life insurance contracts, there is generally no obligation on the part of the ___________ to report any changes of circumstances once the contract has been in force, except in respect of occupation and change of address. A. B. C. D. agent insurer insured legislator

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Chapter 17 Life Insurance Products

1. This contract is mainly for protection purpose and the main benefit s generally guaranteed. Which of the following contract describe the above statement ? A. B. C. D. Participating Contract Non-Participating Contract Endowment Annuities 5. Which of the following are the different kinds of life insurance contract ? I. II. III. IV. Marine Insurance Ordinary Home Services Group Insurance A. B. C. D. I, II & IV III & IV II & III II, III & IV

2. The earliest and simplest form of life insurance contract is called ________ A. B. C. D. Level Term Insurance Ordinary Life Policy Decreasing Term Insurance Renewable Term Insurance

6. Which of the following policies would you recommend to a customer who needs to prepare an education fund for their children or to make an investment ? A. B. C. D. Endowment Policy Whole Life Policy Investment Linked Policy Group Policy

3. Level Life Annuity Contract can be defined as a __________________ A. Chooseable mode of payment by survival within a fixed period of time. B. Lump sum payment made during a fixed period of time. C. Periodic payment made during a fixed period of time or for the duration of the survival of a designated life or lives. D. Lump sum payment made during a variable period of time. 4. What is the best policy to be recommended to cover the life assured if he / she should sustain any bodily injury due solely and directly caused by external violent and visible means ? A. B. C. D. Endowment Personal Accident Benefit Permanent Disability Benefit Hospitalisation Benefit

7. What is the minimum age limit required to participate inTakaful Plan ? A. B. C. D. 16 18 15 17

8. Family Takaful Plan participants may elect to incorporate ant of the following supplementary benefits EXCEPT : A. B. C. D. Permanent Total Disability Personal Accident Hospitalisation Benefit Child Education Benefit

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9. In Takaful, a person who joins any of the Family Takaful Plan become a __________________ . A. B. C. D. Participant Policy Holder Contributor Client

13. Which of the following policy generally utilised to cover loans which is gradually being repaid. A. B. C. D. Level Term Insurance Convertibility Feature Renewable Term Insurance Decreasing Term Insurance

10. Each Takaful instalment made by the participants shall be divided and credited by the company into two separate account namely _____________________ . A. Investment Account & Participants Account B. Risk Account & General Account C. Participants Account & Participants Special Account D. Special Participants Account & Risk Account 11. Family Takaful Plan benefits shall be paid to participants depending on the following cases except _____________________ A. The participants dies before the term of the plan, B. The participant survives to the end of the term of the plan. C. The participant terminates the contract. D. The participant has been diagnosed of dread diseases within the term of the plan. 12. Which of the following is true about group insurance ? A. It cannot be issued to unions, trust and other entities. B. Group insurance may extend to cover employees spouse and eligible children. C. The employee has to go for medical examination. D. Group term life insurance is a monthly renewable contract.

14. Family Takaful benefits are divided into three (3) main portion as below EXCEPT A. B. C. D. Permanent Disability Benefit Death Benefit Maturity Benefit Surrender Value Benefit

15. Endowment insurance can be used as ________________ A. An incentive to save in a systematic manner. B. A mean of accumulating a fund for specific purposes. C. A mean of hedging against the possibility of untimely death D. All the above

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Chapter 18 Policy Conditions

1.

______________ days of grace are allowed for the payment of yearly, half-yearly, quarterly and monthly premiums. A. B. C. D. 15 20 30 45

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5.

Which of the following regarding policy loans is NOT true? A. The governing rate of interest on the loan shall be fixed by the company granting the loan. The policy loans must be repaid within 3 years after the issuance of such loan. The policyholder becomes entitled to loan only after his policy has acquired a cash value. The amount of loan available will be quoted on application to the company.

B. 2. Which of the following regarding days of grace is NOT true? C. A. B. C. Coverage will still be given, during the days of grace. 15 days of grace are allowed for monthly premiums If renewal premium is not paid within the days of grace, the policy ceases. If the policy has non-forfeiture provisions, the policy shall not lapse even after the grace period.

D.

6.

D.

_________ policy is a policy under which, the cash value available is used as a single premium to provide for an insurance on the original terms, but for a reduced sum assured. A. B. C. D. Extended term Paid-up ReducingTerm Level term

3. When a policy is inforce for _________years or more, the ordinary policy becomes entitled to a surrender value. A. B. C. D. 6 2 3 5

7.

Which of the following is NOT under the non-forfeiture provision: A. B. C. D. Automatic Premium Loan Paid-up Policy Extended Term Assurance Reducing Term Assurance

4. Section ___________ of the Insurance Act, 1963 regulates the basis of surrender values. A. B. C. D. 39 43 34 50

24

A. Medical evidence B. Non-forfeiture period 8. Which of the following are the criteria of Automatic Premium Loan? I. It provides a continuation of the insurance cover when the assured fails to pay a premium. The assured must provide evidence of insurability when bringing the policy back to its original status. Premiums shall be thus paid until the cash value has been entirely utilized. A. B. C. D. I and II I and III II and III I, II and III C. Days of grace D. Insurable interest 12. When the insured commits suicide within a stated period of time I. II. III. The policy becomes void The insurer shall pay the claim All premiums paid shall be refund A. B. C. D. I and II I and III II and III I, II and III

II.

III.

9. Which of the following regarding paid-up policy is NOT true: A. Once the policy is converted into paid-up policy, no further premiums are payable. All riders and supplementary benefits such as for disability and accidental death shall remain in force. Generally a participating policy will cease to participate in future benefits after such conversion. This may be attractive for assured approaching retirement.

13. The insurer cannot deny liability on a policy after ________ years of its issue on the grounds of misrepresentation or nondisclosure alone unless he can prove that such misrepresentation or non-disclosure was made fraudulently by the insured. A. B. C. D. 3 2 6 5

B.

C.

14. The following documents are generally acceptable as proof of age EXCEPT : A. B. C. D. Official certificate of birth School leaving certificate Police report of missing I.C. International Passport

D.

10. The length of extended term assurance depends on the available amount of _________ A. B. C. D. Cash Value Bonus Value Premium Payable Cash Dividend

15. An ________ is one which does not leaves any right with the assignor except paying of premiums if he chooses to pay. A. B. C. D. Conditional Assignment Absolute Assignment Transferable Assignment Revocable Assignment

11. Which of the following is NOT considered when applying for reinstatement:

25

Chapter 19 Practice of Life Insurance - New Business -Selection of Lives and Other Issues

1. In calculating risks, the insurer have to consider a few factors that may affect the policy condition which is ____________. I. II. III. IV. Avocation Education Occupation Ethnicity A. B. C. D. I & II II & IV II & III I, III & IV

4. Financial underwriting seeks to discover the following EXCEPT : A. B. C. D. Insurable Interest Physical Hazard Financial Status Moral Hazard

5. When the proposal being approved without premium payment, company will issue a letter of acceptance to the proposer required to make a payment within ________ days. A. B. C. D. 15 30 60 90

2. Which of the following statement is not true? A. Female mortality is lower than male mortality. B. Lower premium for female. C. Male morbidity is lower than female morbidity. D. Female mortality is higher than male mortality.

6.

The insured within 14 days of receipt of the policy can return the policy with a notice in writing objecting to a term or condition of the policy and the insurer then has to refund the premium. This is known as _________ A. B. C. D. Consideration Period Cooling-Off Period Non-Confirmation Period Probation Period

3. The insurer usually employs any one of the following methods to deal with sub-standard lives EXCEPT : A. Reduce the coverage as well as the premium B. Decline or postpone the coverage C. Offer an alternate form of contract D. Charge a debt or lien

7. When there is an extra loading on the proposal, a letter indicating the loading is issued to the proposer as a _________ . A. B. C. D. Rejection Postpone coverage Counter-offer Confirmation

26

8. Commencement of the policy may be back dated to an earlier date for a maximum of up to __________ months. A. B. C. D. 2 4 6 8

9. The insurer will issue a/an ___________ upon receiving the premiums. A. B. C. D. Confirmation letter Official receipt Policy Agreement

10. The insurer shall maintain an up to date register of all policies issued and none of these policies shall be removed from the register as long the insurer is still liable for these policies. This instruction falls under ____________ . A. B. C. D. Section 9, Insurance Act 1963 Section 14 (A) , Insurance Act 1963 Section 3, Income Tax Act 1967 Section 2, Societies Act 1966

27

Chapter 20 Practice of Life Insurance - New Business - Premium Rating

1. Principle of insurance is when a group of people facing similar risks are combined into a group there will be less uncertainty about the amount of loss likely to be insured within a certain period. This principle is called : A. B. C. D. Law of large numbers Moral Hazard Mortality Rates Costing Risks 5. The basic principle of the risk premium varying with ____________ is behind the concept of the level premium. A. B. C. D. Age Sex Investment returns Occupation

2. Additional premium will be charged in the following cases, EXCEPT : A. Sporting activities involved additional risk of death B. Hazardous health C. Change of address D. Sub-standard health 3. For sub-standard life, the underwriter usually will A. B. C. D. Increase the cash value in the policy Increase the premiums Reduce the premium Increase the bonus.

6. Participating policies enjoy the right to share in the profits of the operation of a life insurance company in the form of bonuses called: A. B. C. D. Bonus Link Bonus Loading Cash bonus Bonus Profits

7. Gross premium = Net Premium + Loading for _________________ A. Bonus B. Bonus and Profits C. Expenses, Profits and Contingencies D. Interest, Bonus and Profits

4. Most of the individual insurance policies sold nowadays provide for the payment of a ___________ over predetermined term. A. B. C. D. Net premium Gross premium Bonus Loading Level premium

8. Two types of periodical premiums: I. II. III. IV. A. B. C. D. Instalment premium True Premium Consistent Premium Level term Premium I and II I and III II and III III and IV

28

9. Under this type of periodical premium, in the event of death occurring before all the premium payments for that particular policy year have been paid, the remaining instalments of that year are deducted from the claim amount payable under the policy. A. B. C. D. Instalment Premium True Premium Consistent Premium Level Term Premium

14. In the determining the gross premium for participating policies, the corresponding elements are: I. II. III. IV. A. B. C. D. Mortality Interest Expenses Bonus loading I, II and III I, II and IV I, III and IV I, II, III and IV

11. Under this type of regular premiums, the premium payments cease on death and no deduction is made from the claim amount as in the instalment premium A. B. C. D. Pure Premium True Premium Consistent Premium Level Term Premium

12. What type of policies enjoy the right to share in the profits of the operations of a life insurance company in the form of bonuses? A. B. C. D. Gross Premium Net Premium Loading for expenses Risk Premium

13. When the premium charge is computed after taking into account the elements of mortality and interest, it is called the _________. A. B. C. D. Gross Premium Net Premium Loading for expenses Risk Premium

29

Chapter 21 Practice of Life Insurance Monitoring The Insurance Fund

1. Liability = The present value of the benefits payable ______ . The present value of expenses _______. The present value of the future premium receivable. A. B. C. D. Plus, Plus Less, Less Plus, Less Less, Plus 5. Which among the following are NOT a form of bonus? A. Simple Reversionary Bonus and Compound Reversionary Bonus B. Cash Bonus and Maturity Bonus C. Interim Bonus and Guaranteed Bonus D. Mortality Bonus and Cash Value Bonus 6. The portion of the surplus that may be passed to the shareholders in the form of individuals is normally stated in the companys memorandum of Articles of Association or by registration and is in the region of _________ of the divisible surplus. A. B. C. D. 10% - 25% 10% - 30% 20% - 40% 15% - 25%

2. Under this methods of Distributing Surplus, the bonus allotted is in proportion to the sum assured and the bonuses accumulated under the policy. A. B. C. D. Compound Reversionary Bonus Cash Bonus Interim Bonus Guaranteed Bonus

3. ___________ is only paid on policies resulting into claims either by maturity or death, provided the policies concerned had been kept fully inforce by payment of premiums until such date of claim. A. B. C. D. Cash Bonus Terminal Bonus Interim Bonus Guaranteed Bonus

7. What type of the value which the assets can be sold in the open-market? A. B. C. D. Cash Value Book Value Market Value Cost Value

4. The assets may be valued in several ways, depending on the purpose of the valuation. Some of the common methods of valueing assets are:I. II. III. IV. Cost Price Book Value Market Value Cash Value A. B. C. D. I, II and III I, II and IV II, III and IV I, III and IV

8. Surplus is the difference between the value placed on the _________ and the value of the ________. It will vary according to the bases chosen for these valuations. A. B. C. D. mortality, interest assets, liabilities expenses, asset mortality, asset

30

9. Which of the value placed on the assets in the companys accounts books? A. B. C. D. Book Value Cost Value Market Value Cash Value

10. Under current conditions, the main sources of surplus are: I. II. III. Interest Mortality Expenses A. B. C. D. I and II II and III I, II and III None of the above

11. This is the price at which the asset was acquired. This is : A. B. C. D. Retail Price Cost Price Market Price Fix Price

31

Chapter 22 Practice of Life Insurance Policy Documents

1. Generally, information necessary for the proper assessment of risk obtained from different sources as below, EXCEPT: A. B. C. D. Pay slip Physicians Statement Medical Report Proposal Form 5. This section includes a declaration that answers given in the proposal and medical report forms shall form the basic of the contract. The above portion found in which section in the policy structure? A. The Preamable B. The Proviso C. The Operative Clause D. The Schedule 6. The standard policy documents are often endorsed to take into account the differing aspects of individual circumstances and needs. Endorsements can be done at the: I. II. III. Time of issue of policy After issue of the policy Before issue of the policy A. B. C. D. I and II I and III II and III All of the above

2. What type of form need applicant to fill-up major portion of the information relating to the applicant himself? A. B. C. D. Proposal Form Medical Form Declaration Form Payment Form

3. The proposal form completed by the applicant contains: I. II. III. IV. Personal Particulars Details of Insurance Occupation, residence, travel and hazardous pursuits. Personal and family history.

7. The proposal form completed by the applicant contains as below, EXCEPT: A. B. C. D. Details of liabilities Personal particulars Details of insurance Personal and family history

4. In general, which special conditions need endorsement? I. II. III. IV. Those affecting the premium. Those affecting the sum insured or its mode of payment Those incorporating special benefits. Those incorporating special restrictions. A. B. C. D. I and II I, II and III I, II and IV All of the above

8. Endorsement during the issue of a policy mainly is to change the following, EXCEPT: A. Those affecting the premium or its frequency of payment B. Those affecting the sum insured C. Those incorporating special restriction D. Surrender of bonus

32

9. Besides recording the applicants answers concerning medical history, the reports of examining doctor include: I. II. III. IV. Height and weight Pulse and blood-pressure readings Chest and abdomen measurements Condition of the heart, lungs, nervous system. I and II I, II and III II, III and IV All of the above

13. Which form of policy is very simple, readily understood and elastic in adaptability ? A. B. C. D. Schedule type Narrative type Preamble type Conditions type

A. B. C. D.

14. This section contains the applicants declaration, to the best of his knowledge, true and complete and permission authorizing the insurer to seek information from any doctor who has ever attended to him and any life office. Which section is these ? A. B. C. D. Personal and family history Declaration and authorization Details of insurance Personal particulars

10. Two main forms of policy are in use the ________ type and the ________type. I. II. III. IV. A. B. C. D. Narrative Schedule Preamble Conditions I & II II & III III & IV I & IV

11. Which section is the final portion of the policy and is signed by certain authorized officers of the company? A. B. C. D. Conditions and privileges Attestation The proviso The Schedule

12. Which report furnishes the agents impression about the applicants habits, appearance, character and financial status. A. B. C. D. Previous Report Physicians Report Agents Report Companys Report

33

Chapter 23 Practice of Life Insurance Claim

1. Under which circumstances, a claim may arise ? A. When the insured make a will B. When the insured died C. When the insured make a policy loan D. When the insured stop premium payment 2. Which of the following statement is NOT true ? A. The life insurance contract terminates when a claim is settled. B. The insured may make a claim upon the maturity of the insurance policy. C. The reputation of an insurer lies in the sum of claims to be settled. D. None of the above 3. When a death claim is made, the insurer need to obtain the following documentary evidences from the claimant, EXCEPT A. B. C. D. Proof of survival Proof of death Proof of age Proof of title and ownership D. All of the above

6. The following documents are proof of title and ownership of an insurance policy, EXCEPT A. A deed of assignment B. A probate of the will from a court of law C. A note from the insureds family D. A letter of administration issued by a court of law

7. The maturity claims will be paid A. B. C. D. At the beginning of policy term At the middle of the policy term At the end of the policy term None of the above

8. In settling a maturity claim, the insurer require this document: A. B. C. D. Proof of death Proof of survival Medical certificate A letter of administration

4. Which of the following is accepted by the insurer as a proof of death? A. B. C. D. A report from a dentist A report from a coroner A report from an architect A report from a lawyer 9. Which of the following is NOT relevant to the common settlement option for an endowment plan? A. Convert the maturity proceeds into annuity B. Continue deposit the maturity proceed with the insurer C. Withdraw 90% of the proceed without the letter of probate D. Withdraw the proceed by instalments

5. When the claimant notify the insurance company that he want to make a death claim, he need to provide the insurer information on A. The policy holders name B. The spouses date of death C. The doctors name

34

10. Doctrine of ____________ is important to claims for personal accident policies because there may be more than one conditions leading to the claim. A. B. C. D. Contribution Proximate Cause Subrogation Indemnity

11. The insurer will pay the claim amount under all these situation, EXCEPT A. All documents required are valid B. No breach of various policy conditions C. In doubt of the legitimacy of the claimant D. Insurer is satisfied with all inquiries conducted 12. If the proper claimant has no letters of probate or administration, under section 44 of the Insurance Act 1963, the insurer may A. Pay the full amount if the policy proceeds are below RM20,000 B. Pay 50% of the policy proceed if it exceeds RM20,000 C. Pay maximum up to RM70,000 if it exceed RM20,000 D. None of the above is correct

35

Chapter 24 Some Mathematics

1. En Ahmad was born in May 2, 1970. I submitted his proposal on October, 1996, if the insurer used age last birthday as basis, what is En Ahmads age in his proposal? A. B. C. D. 26 27 28 29 5. Interest charged will incur when the policy holder ____________ . A. B. C. D. Reinstate a lapsed policy Repay the outstanding premium Repay a policy loan All of the above

6. Policies which accumulate ___________often carry the right to a policy loan. A. B. C. D. Bonus Cash values Premium Surrender value

2. What is En Ahmads age if he submitted his proposal on Feb 3, 1998 and the insurer used age next birthday as basis? A. B. C. D. 26 27 28 29

Please refer to Table I and II for question 7 10. Table I : Premium Rate for 25-year endowment insurance on male lives Treat female lives as 3 years younger Age (Next birthday) Premium per RM 1,000 sum assured 39.50 40.00 40.50 41.25 42.00 42.80 43.60

3. What is En Ahmads age if he submitted his proposal on Dec 3, 1996 and the insurer used age nearest birthday as basis? A. B. C. D. 26 27 28 29

4. Premium rate for life insurance policies usually vary with the following factors in relation to the proposer. I. II. III. IV. A. B. C. D. Age Sex Health Height I & II I, II & III I, II & IV All of the above

25 26 27 28 29 30 31

Table II : Discounts for large sums assured Sum assured (RM) 10,000 24,999 25,000 39,999 40,000 54,999 55,000 69,999 Above 70,000 Discount Per RM 1,000 Sum Assured RM1.00 RM2.00 RM3.00 RM4.00 Special Quotation

36

7. Calculate the premium for the following policyholder, Policyholder Sex Age Sum Assured A. B. C. D. RM 390 RM 395 RM 400 RM 405 : Victor : Male : 26 : RM 10,000

A. B. C. D.

RM 1,125.00 RM 1,185.00 RM 1,177.50 RM 1,237.50

11. Mr Tan made the last premium payment for his lapsed policy on 30 January, 1997. He would like to reinstate his policy on 30 January 1998. What is his interest charge for reinstating the policy? Detail of Mr Tans policy: Policy type : Whole life Sum assured : RM 150,000 Annual premium : RM 850 Interest charges : 6 % per annum A. B. C. D. RM 41 RM 51 RM 410 RM 510

8. Calculate the premium for the following policyholder, Policyholder Sex Age Sum Assured A. B. C. D. RM 1,755 RM 1,791 RM 1,890 RM 1,926 : En Mat : Male : 30 : RM 45,000

9. Calculate the premium for the following policyholder and determination of age is next birthday. Policyholder Sex Date of birth Cover to commence Sum Assured A. B. C. D. RM 1,875.00 RM 1,912.50 RM 2,025.00 RM 2,062.50 : Mr Chan : Male : July 25, 1970 : January 26, 1998 : RM 50,000

11. En Ahmad would like to find out how much he need to pay for his outstanding premium and accumulated interest charges for reinstating his lapsed policy, the details of the policy is as follows: Policy type : Whole life Sum Assured : RM 100,000 Annual premium : RM 600 Last premium paid : 15 January 1996 Application for reinstatement : 15 January 1998 Interest charges : 6% per annum A. B. C. D. RM 636.00 RM 1,200.00 RM 1,236.00 RM 1,310.16

10. Calculate the premium for the following policyholder, determination of age is next birthday. Policyholder : Puan Salmah Sex : Female Date of birth : December 25, 1970 Cover to commence : January 26, 1998 Sum Assured : RM 30,000

37

Chapter 25 Practice of Life Insurance Ethics & Code of Conduct

1. The guidelines for Code of Conduct, which are abided by all employees of insurers operating in Malaysia at all times, are formulated by A. Life Insurance Association of Malaysia (LIAM) B. The Actuarial Society of Malaysia (ASM) C. The Malaysian Insurance Institute (MII) D. National Association of Malaysian Life Insurance Agents (NAMLIA)
Agent Training & Development Dept. 1999

A. B. C. D.

Bank Negara Audit/ Disciplinary committee Board of Director Insurers

5. Which of the following are parts of the seven principles underlying the guidelines on Code of Conduct ? I. II. To avoid conflict of interest To ensure confidentiality of communication and transactions between the policy holders and Bank Negara. To conduct business with the utmost good faith and integrity. I only I and II I and III I, II and III

2. Which of the following is NOT true for the statement of philosophy concerning the guidelines on the Code of Conduct ? A. The life insurance business is based on the philosophy of risk sharing. B. Life insurance is a business based on trust and honesty C. Life insurer should manage their business soundly as to ensure the safety of the agents savings. D. Life insurers shall maintain a policy of efficient and prompt service to policy owners with the aim of promoting goodwill.

III.

A. B. C. D.

6. The insurer is required to establish a minimal procedures to ensure the guidelines on Code of Conduct are abided by at all times, the procedures included A. B. C. D. I only II only I and II I, II and III

3. the objectives of the Code of Conduct is to provide a guide for A. Promotion of proper standards of conducts B. Maintaining ethical standards C. Upholding the trust and welfare of policyholders D. All of the above

7. The term life insurance used in the Code of Ethics and Conduct covers: I. II. III. Home service Ordinary Life Insurance Pension Contracts

4. Who is the supervisory authority for insurance companies?

A. I only B. II and III

38

C. I and II D. I, II and III 8. The life insurances Code of Conduct applies to all the following persons, EXCEPT

B.

A. B. C. D.

Life insurers employees Registered insurance brokers Insurance agents None of the above

The agent shall keep the money received from the policyholder for one month before forward it to the concerned insurance company C. The agent shall ensure that the proposer aware of the consequences of non-disclosure and inaccuracies in the proposal form D. The agent shall make it clear that all the answers or statements in the proposal form are the agents own responsibility

9. As an insurance agent, he/she SHALL NOT A. Make inaccurate or unfair criticisms of any insurers B. Produce his registered intermediary authorisation card to identify himself when he makes contact with the prospective policyholder C. Ensure the policy proposed is suitable to the needs of the prospective policyholder D. Render continuous service to the policyholder

12. The _____________Committee of the insurer is responsible for monitoring compliance to the guidelines by the insurer. A. B. C. D. Underwriting Account and Finance Audit/Disciplinary Claims

13. Which of the following is NOT true in relation to claim? A. Insurer shall collect a claim processing fees from the policyholder B. The guidelines require that an insurer may not unreasonably reject a claim C. The claim has to be settled without undue delay if the insured event was proved by the claimant D. None of the above

10. In explaining the contract to prospect policyholder, the insurance agent SHALL NOT A. Explain all the essential provisions of the contracts B. Conceal as far as possible any restrictions applying to the policy C. Draw attention to the consequent effects of early discontinuance and surrender D. All of the above

14. The proposal form shall include statements that A. Draw attention to the consequences of non disclose of all material facts B. Warn the proposer to disclose all the material facts even it is in doubt C. State that a copy of the policy form is available from the agent for viewing on request D. All of the above

11. All of the following are not correct, EXCEPT A. The agent shall influence the proposers answers in completing the proposal form

39

ANSWERS________________________________________
PART A 1 2 3 4 5 6 7 8
1. D 2. C 3. A 4. C 5. B 11. D 12. A 13. B 14. B 15. C 1. A 2. B 11. A 12. C 3. D 13. C 6. C 16. A 7. B 8. D 9. D 10. A

4. C 5. C 6. B 14. A 15. B 16. A 4. A 5. C 14. D 15. A 6. B

7. A

8. B

9. D

10. A

1. C 2. B 3. B 11. C 12. B 13. A

7. C

8. B

9. B

10. C

1. A 2. D 3. B 4. B 5. C 11. C 12. A 13. D 14. B 15. D 1. D 2. A 11. C 12. B 1. B 2. A 11. B 12. D 1. B 11. C 1. B 11. B 3. A 13. A 3. B 4. B 14. D 4. A 5. C

6. D

7. A

8. C

9. D

10. B

6. A

7. D

8. A

9. B

10. D

5. C

6. A

7. C

8. B

9. D

10. D

2. C 3. C 4. D 5. A 6. C 7. A 12. D 13. A 14. B 15. A 16. D 2. B 3. A 4. D 12. B 13. D 14. B 5. D 15. A 6. C 7. B

8. B

9. C

10. C

8. A

9. C

10. C

40

ANSWERS_______________________________________
PART C 16 17 18 19 20 21 22 23 24 25
1. B 2. C 3. D 4. C 5. B 6. D 11. C 12. B 13. B 14. C 15. C 1. B 2. A 3. C 4. B 5. D 11. D 12. B 13. D 14. D 6. A 7. A 8. B 9. B 10. B

7. B

8. D

9. A

10. C

1. C 2. B 3. C 4. B 5. B 6. B 11. D 12. B 13. B 14. C 15. B 1. D 2. D 3. A 4. B 5. D 6. B 6. B

7. D

8. B

9. B

10. A

7. C 7. C

8. C 8. A

9. B 9. A

10. A 10. B

1. A 2. C 3. B 4. D 5. A 11. C 12. D 13. B 14. D 1. C 2. A 11. B 3. B 4. A 5. D

6. A

7. C

8. B

9. A

10. C

1. A 2. A 3. D 4. D 5. B 11. B 12. C 13. A 14. B 1. B 2. C 3. A 11. C 12. A 1. A 2. C 3. B 11. B 12. C 4. B 5. A

6. A

7. A

8. D

9. D

10. A

6. C

7. C

8. B

9. C

10. B

4. B

5. D

6. B

7. A

8. B

9. B

10. A

1. A 2. C 3. D 4. A 5. C 11. C 12. C 13. A 14. D

6. D

7. D

8. B

9. A

10. B

41