(6 pages)

S.No. 793 19PBA10

(For the candidates admitted from 2019–2020 onwards)

M.B.A. DEGREE EXAMINATION

Second Semester

HUMAN RESOURCE MANAGEMENT

Time : Three hours Maximum : 75 marks

PART A — (15 × 1 = 15 marks)

Answer ALL questions.

1. A company's ‘HR’ department can create an

advisory relationship through
(a) line authority (b) staff authority
(c) hiring authority (d) all of above

2. The following is (are) concerned with developing a

pool of candidates in line with the
(a) Human resources plan
(b) Development
(c) Training
(d) Recruitment
3. ——————is the simple act of comparison and
learning for organisational improvement
(a) Benchmarking (b) Feedback
(c) Ranking (d) Job evaluation

4. Which of the following is not a method of collecting

job data?
(a) Checklists (b) Interviews
(c) Case study (d) All of the above

5. What is that describes the duties of the job,

authority relationship, skills requirement,
conditions of work etc.
(a) Job enlargement (b) Job enrichment
(c) Job evaluation (d) Job analysis

6. In —————— the interviewer uses pre-set

standardised questions which are put to all
applicants.
(a) Unstructured interview
(b) Structured interview
(c) Behavioural interview
(d) Mixed interview

2 S.No. 793
7. Which of the selection steps is the most critical?
(a) Physical examination
(b) Selection decision
(c) Reference and background checks
(d) Employment interviews

8. Which pay is one of the most crucial pay given to

the employee and also shown in the pay structure?
(a) Strategic (b) Performance
(c) Bonus (d) Commission

9. The —————— programme once installed must

be continued on a permanent basis
(a) Job evaluation
(b) Training and Development
(c) Recruitment
(d) All of the above

10. The stage which relates to development of decision

making abilities, interpersonal and technical
competencies is known as
(a) Storming (b) Norming
(c) Forming (d) Worming

3 S.No. 793
11. ——————is a personality attribute that
measures the degree to which people believe they
control their own fate.
(a) Locus o f control
(b) Culture
(c) Values
(d) None of the above

12. Union leaders at different levels and at

federations are elected on ——————
(a) political considerations
(b) employer’s recommendation
(c) democratic principle
(d) seniority basis

13. Handling of crises by managers and employees

reveals an organizational ——————
(a) Culture (b) Society
(c) Environment (d) Structure

14. For closure, every worker is to be compensated

with —————— average pay for every year of
service completed
(a) 15 days (b) 20 days
(c) 25 days (d) 30 days

4 S.No. 793
[P.T.O.]
15. Section —————— of the Industrial Disputes
Act 1947, states that an employer should only
retrench employees who have been most recently
hired
(a) 24-F (b) 24-G
(c) 25-F (d) 25-G

PART B — (2 × 5 = 10 marks)
Answer any TWO questions out of Five.

16. Discuss the nature and scope of HRM.

17. Explain the components of human resource

planning.

18. Explain the traditional methods of performance

appraisal.

19. Explain the different methods of Wage Payment.

20. What are the various measures for improving

industrial relations?

PART C — (5 × 10 = 50 marks)
Answer ALL questions.

21. (a) What are the futures challenges before

managers?

Or
(b) Describe the importance of HRM.

5 S.No. 793
22. (a) Discuss the various sources of recruitment
process.

Or
(b) Describe the various factors affecting human
resource planning.

23. (a) Differentiate between performance appraisal

and job evaluation.

Or
(b) Elucidate the importance of knowledge
management.

24. (a) Discuss the various incentive Plans.

Or
(b) Enumerate Employee benefits and services
in the current scenario.

25. (a) Explain the different types of employees

grievance.

Or
(b) What are the current trends and Issues in
HRM?

——————

6 S.No. 793