Professional Documents
Culture Documents
SEARCH
SELECTION
STRATEGY
SEARCH
The first step in market segmentation is to conduct a survey by using exploratory interviews and focus
groups in order to have greater in sight into the motivation, attitude and behaviouer of consumer.
We consumer opinion on the attribute of the service package the ratings of importance, boand awareness
and ratings are collected for a sound base for segmentation.
SELECTION
Based on the search information and analysis segments are identified segments have to be given a name,
based on their dominant characteristics.
Each segment is full details relating to attitude behaviour, demographics, physiographic and media patterns
are studied.
STRATEGY
The formulation of a right strategy is essential for achieving success through market segmentation. While
formulating the strategy, three are given special focus:
Value maximization
Capacity utilization and
Customer participation