NEW SERVICE DELIVERY SYSTEM

COMPANY NAME
Cafe Hinay
Best Food Changes the Mood

GROUP NO.9
Iñigo, Janine Kyra M.
Jimenez, Daniela S.
Jimenez, Julia Mariel D.

BSHM 1(1) - ITM 0003(1)

Submitted To:
Prof. Agnes G. Azul, CHP

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Cafe Hinay
 EXECUTIVE SUMMARY

The three young girls who founded Cafe Hinay, Janine Kyra, Daniela, and Julia Mariel, all have
similar cuisine tastes. The three of them are aspiring young entrepreneurs who like drinking and taking
different variations of Coffee in their daily activities, which has led them to desire to start a business in
the hospitality industry called Cafe Hinay. The owners called their cafe shop upon expressing personal
exhaustion in which it would be soothed and gratified once the guests devour the products and are
satisfied with the services provided by Cafe Hinay. Also, the business is called Cafe Hinay as the
owners want their guests to slow down some of the things in life that everyone sometimes needs to be
calm to be able to have a better plan to resolve the hurdles in life and live a better life or to achieve the
goals in life. In addition, guests can use the Cafe Shop as a calm gathering area or a convenient
workplace environment.
Cafe Hinay will provide a friendly, comfortable atmosphere where the customer can receive
quality food and service at a reasonable price. Cafe Hinay will offer a variety of choices of Coffee to the
guests with all sorts of will be delivered hot or iced on the sizes of each cup with the options of taking
out or taking it to the cafe shop. These two names are Keri Lang and On the Go for small, medium, and
large sizes of hot and iced coffee drinks. The Cafe Hinay will be open and serve the guests during their
time having breakfast, lunch, and dinner.
The target market of Cafe Hinay is the students who love to spend a lot of time in coffee shops in
a warm and inviting atmosphere. They appreciate good Coffee and the cafe culture of their
surroundings. They spend their time studying, people watching, or meeting with friends. The students
will be attracted and favor buying the products for the catchy creative names that the Cafe Hinay have
that the competitors do not have catchy creative names on their menu. In addition, the guest will be
attracted to the business image, interior designs, and exterior designs of the business premises.
VISION STATEMENT
To be one of the leading Cafe Shops globally in the next five years that is admired for its brands,
innovation, results, and service contributing to a better and sustainable world.
MISSION STATEMENT
Cafe Hinay aims to be part of an individual's life by providing tasty foods with high quality,
creative, and affordable prices anywhere globally through our highly skilled and dedicated employees.

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Cafe Hinay
 CORE VALUES
Our Core Values, namely as DIRECT, will remain unchanged, be part of their daily life, and
represent the basis for our business's development.
Dependability is to have the quality of being relied on by our guests and suppliers to the business
as the employees are consistent in finishing the assigned tasks accurately.
Integrity is doing the right thing and being honest to the inside and outside of the business
organization.
Responsiveness to have the quality of reacting quickly and positively to the guests, colleagues,
and other people who have requests upon a situation in the business.
Enthusiasm integrates lively employees with positive attitudes, humor, good behavior, and laughter
to be productive in the service of the business.
Creativity of giving new ideas, plans, offering better products, services to the guests, and executing
each statement, plans through the brainstorming sessions or meetings of the business organization.
Team-oriented that each of the employees must know and appreciate every other colleague’s
strength and skill.

INDUSTRY PROFILE
The glory days of the Philippine coffee industry lasted until 1889 when insect infestation and a
wave of pests and diseases prompted wealthy landowners to transform their coffee plantations
tintosugarcane fields. The Philippine Coffee Board Inc. was established in 2002 to improve coffee
output. Size of the industry compared to the size of the market. The coffee industry in the Philippines
has had its ups and downs, and it has never wholly regained its renown or glory days. The Philippines
has a great chance to reclaim its glory days by processing more coffee beans of the four commercially
viable coffee varieties. The countries in the Bean Belt are gifted with lowland to mountain regions with
suitable soil and climatic conditions for the coffee industry in the Philippines. Even though coffee
production and exports are deficient in the Philippines, the country remains a significant coffee market.
According to the National Coffee Association's 2016 National Coffee Drinking Trends Study, 36 percent
of 18 to 24-year-olds drank Gourmet Coffee, which aligns with our target demographic.

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Cafe Hinay
 MARKETING PROCESSES

The target market of Cafe Hinay is the students who are coffee shop lovers, and who spend a
lot of time in coffee shops in a warm and inviting atmosphere. They appreciate good Coffee and the
cafe culture of their surroundings. They spend their time studying, people watching, or meeting with
friends. They do not want tasteless Coffee. They are delighted to take their time, sitting and soaking it
all up. The Cafe owners have narrowed down the target market for Coffee into four main segments to
create targeted advertisements for the potential guests. The marketing process is to work with the
guests through a one-to-one basis to ensure their supply needs are being met and help develop unique
marketing programs for each of them. They intend to prioritize guests service and make it a key
component of our marketing programs. The owners believe that providing their guests with what they
want, when and how they want it, is the key for their business to be successful and positive word-of-
mouth advertising. The owners also want to develop close working relationships with the guests, and
they want to establish accounts as personable away as possible. It is for this reason that they will
overwhelmingly emphasize in-person sales calls to build reports. The Direct competitors of the Cafe
Hinay are other coffee shops that compete for the same Coffee, such as J.Co Donuts, Seattle's Best
Coffee, UCC Coffee, The Coffee Bean, and Tea Leaf, Bo's Coffee, Tim Hortons Cafe, St. Marc Cafe,
Krispy Kreme, Dunkin Donuts, Starbucks, Habitual Coffee, and % Arabica. Indirect competitors include
Family Mart, Ever, Puregold, Mercury Drugs, Lawson, 7 - Eleven, Ministop, Best Mart, Ultra Mega,
Ministop, and SM Hypermarket. The owners will closely integrate all of their marketing and sales efforts
to project a consistent company image and consistent product and service positioning. The owners will
build their image around the Cafe Hinay emphasizes to customers the high-quality service behind this
name. To support the marketing initiatives and product knowledge. The owners will attend as many
area conventions and trade shows as possible to ensure they offer the most up-to-date market trend
information.
Email is like other forms of communication; it has its etiquette and social protocols. If they need
to write an email asking for feedback at work or school or on a written manuscript, the owners should
consider the phrasing, timing, and structure when crafting the email to make it as effective as possible.
Being polite, punctual, and specific in the emails can help them get their feedback. The present and
future success of Cafe Hinay depends significantly on whether or not the guests are the ones who are

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Cafe Hinay
happy, loyal, and willing to tell their friends about you. To gauge whether happiness, loyalty, and word-
of-mouth exist among our customers, you need to take the time to gather feedback from them. One of
the most effective and direct ways to gather feedback from the guests is to create a survey. Surveys
had been made up of a handful of demographics, true or false, multiple-choice, and short answer
questions. Suppose they regularly capture email addresses from the customers. In that case, they can
consider creating a digital survey online using platforms like SurveyMonkey, SurveyGizmo, Point Shout,
Google Forms, and several other available services. Suppose the owners haven't started capturing
email addresses at their coffee shop. In that case, they can easily create and print out physical surveys
for the customers to fill out by asking to fill out a survey that the owners must do to the multiple
participants and may decide to have feedback from a particular participant. The feedback form will be
brief and informative. The customers or those who have the feedback form through email will
understand that it will be allotted around one week to return the feedback form by forwarding the email
to the owners.

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Cafe Hinay
 OPERATION/TECHNICAL

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Cafe Hinay
 FINANCE

COSTING AND ANALYSIS

Costing and Analysis of the Service
Mood Lift Cafe Profitability Analysis
Materials and Activities Execution Time
Making of Espresso Con Panna per one order Total of 5 minutes
Coffee Beans - Put it in the espresso machine and pull the espresso shot ₱6.75
Whipped Cream - Whip the cream until stiff peaks form ₱3.92
Milk - Steam it ₱0.13
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱128.01
Pretax Profit ₱11.99
Total of 30
Making of Ristretto per one order
seconds
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱6.75
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱123.96
Pretax Profit ₱16.04
Total of 30
Making of Doppio per one order
seconds
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱11.25
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱128.46
Pretax Profit ₱11.54
Total of 45
Making of Cappuccino per one order
seconds
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱6.75
Milk - Steam it ₱11.70
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱135.66
Pretax Profit ₱4.34
Making of Caffe Latte per one order Total of 4 minutes

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Cafe Hinay
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱6.75
Milk - Steam it ₱11.70
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱135.66
Pretax Profit ₱4.34
Making of Espresso Macchiato per one order Total of 4 minutes
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱6.75
Milk - Steam it ₱7.80
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱131.76
Pretax Profit ₱8.24
Making of Cafe Americano per one order Total of 5 minutes
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱6.75
Milk - Steam it ₱1.50
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱125.46
Pretax Profit ₱14.54
Making of Cafe Mocha per one order Total of 7 minutes
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱6.00
Milk - Steam it ₱9.45
Dark Chocolate Sauce - Stir it in the mug with the coffee brewed ₱7.20
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱139.86
Pretax Profit ₱0.14
Making of Chocolate Signature per one order Total of 7 minutes
Milk - Steam it ₱11.70
Dark Chocolate Sauce - Stir it in the mug with the coffee brewed ₱10.80
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱139.71
Pretax Profit ₱0.29
Making of Caramel Macchiato per one order Total of 7 minutes
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱3.00

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Cafe Hinay
Milk - Steam it ₱7.70
Caramel Sauce - Stir it in the mug with the coffee brewed ₱10.80
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱138.71
Pretax Profit ₱1.29
Making of Iced Caffe Latte per one order Total of 7 minutes
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱6.75
Milk - Steam it ₱10.50
Tube Ice - Put it in the cup ₱2.20
Simple Syrup - Mix it with the coffee ₱1.81
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱138.47
Pretax Profit ₱1.53
Making of Iced Caramel Macchiato per one order Total of 7 minutes
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱3.75
Milk - Steam it ₱8.40
Caramel Sauce - Stir it in the mug with the coffee brewed ₱6.48
Tube Ice - Put it in the cup ₱2.20
Simple Syrup - Mix it with the coffee ₱1.81
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱139.85
Pretax Profit ₱0.15
Making of Iced White Mocha per one order Total of 7 minutes
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱3.00
Milk - Steam it ₱9.10
White Chocolate Sauce - Stir it in the mug with the coffee brewed ₱6.12
Tube Ice - Put it in the cup ₱2.20
Simple Syrup - Mix it with the coffee ₱1.81
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱139.44
Pretax Profit ₱0.56
Making of Iced Cafe Mocha per one order Total of 7 minutes
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱4.50

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Cafe Hinay
 Milk - Steam it ₱8.05
Mocha Sauce - Stir it in the mug with the coffee brewed ₱5.76
Tube Ice - Put it in the cup ₱2.20
Simple Syrup - Mix it with the coffee ₱1.81
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱139.53
Pretax Profit ₱0.47
Making of Iced Cafe Cappuccino per one order Total of 7 minutes
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱6.75
Milk - Steam it ₱11.70
Tube Ice - Put it in the cup ₱2.20
Simple Syrup - Mix it with the coffee ₱1.81
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱139.67
Pretax Profit ₱0.33
Making of Iced Americano per one order Total of 5 minutes
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱6.75
Purified Water - Put it in the cup ₱1.50
Tube Ice - Put it in the cup ₱2.20
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱127.66
Pretax Profit ₱12.34
Making of Brewed Coffee per one order Total of 7 minutes
Coffee Beans - Grind and prepare it in espresso machine and pull the espresso shot ₱7.50
Brown Sugar - Put it in the blender ₱1.00
Fresh Milk - Whip the cream until stiff peaks form ₱1.95
Purified Water - Mix it with the ingredients in the blender ₱1.80
Operating Expenses ₱117.21
Price ₱140.00
Total Costs ₱129.46
Pretax Profit ₱10.54

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 HUMAN RESOURCE
Our company will post job openings on Jora, Indeed, and Job Street eight months before we
open our shop. We will conduct a test once the applicant has met the job requirements. One wise test
to determine if a prospective employee can keep up with the often-frantic pace of working in the Coffee
shop is to ask prospective employees to follow us up the stairs and stay close behind us. If the prospect
was still at the bottom of the staircase when he reached the top, working at a fast-paced coffee shop
may not be a suitable job type for the individual. In addition, another approach is used in implementing
a 90-day trial period for all new staff. We won't know if an individual will be successful until they start
work. After the 90-day trial period, both the employer and the employee should clearly understand
whether or not this is the right fit. Understanding upfront also sets the tone with new employees that
we've got to be willing to work to remain gainfully employed for long.

Job Specification and Job Description

Barista job description - 4

We are looking for a Barista to prepare and serve hot and cold beverages, including various
types of coffee and tea.

Barista responsibilities include educating customers on our beverage menu, making

recommendations based on their preferences, up-selling special items and taking orders. To be
successful in this role, you should have customer service skills and knowledge of how brewing
equipment operates. You should also be able to work various shifts. Note: this position’s compensation
includes salary and tips.

Ultimately, you’ll ensure an excellent drinking experience for our guests.

Responsibilities
● Greeting customers as they enter
● Providing customers with drink menus and answering their questions regarding ingredients
● Taking orders while paying attention to details (e.g., preferences of coffee blend, dairy and
sugar ratios)

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 ● Greet customers as they enter
● Give customers drink menus and answer their questions regarding ingredients
● Take orders while paying attention to details (e.g., preferences of coffee blend, dairy and sugar
ratios)
● Prepare beverages following recipes
● Serve beverages and prepared food, like cookies, pastries and muffins.
● Receive and process payments (cash and credit cards)
● Keep the bar area clean
● Maintain stock of clean mugs and plates
● Check if brewing equipment operates properly and report any maintenance needs
● Comply with health and safety regulations
● Communicate customer feedback to managers and recommend new menu items

Requirements
● Previous work experience as a Barista or Waiter/Waitress
● Hands-on experience with brewing equipment
● Knowledge of sanitation regulations
● Flexibility to work various shifts
● Basic math skills
● Ability to gauge customers’ preferences
● Excellent communication skills
● High school diploma; relevant training is a plus

Cashier job description - 2

We are looking for an accountable Cashier to process all cash transactions accurately and
efficiently in accordance with established policies and procedures. The successful candidate will play a
fundamental role in achieving our customer satisfaction and revenue growth objectives. Duties and
responsibilities of the cashier will include greeting customers when entering or leaving our
establishment, maintaining a clean and tidy checkout area and keeping reports of cash and credit
transactions.

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Responsibilities
● Operating the cash register and handling cash transactions with customers
● Scanning goods and collect payments
● Issuing receipts, refunds, change or tickets
● Handle cash transactions with customers using cash registers
● Scan goods and collect payments
● Issue receipts, refunds, change or tickets
● Redeem stamps and coupons
● Make sales referrals, cross-sell products and introduce new ones
● Resolve customer complaints, guide them and provide relevant information
● Greet customers when entering or leaving establishments
● Maintain clean and tidy checkout areas
● Keep reports of transactions
● Bag, box or wrap packages
● Pleasantly deal with customers to ensure satisfaction

Requirements
● Proven working experience in retail cashier or sales
● Basic PC knowledge and familiarity with electronic equipment (e.g., cash register, scanners,
money counters etc)
● Strong communication and time management skills
● Customer satisfaction-oriented
● Attention to detail and mathematical skills
● Sales skills
● High school degree

Store Manager job description - 1, Store Manager, 1, Shift Manager

We are looking for a result driven retail store manager to be responsible for the overall store
management. The successful candidate will be able to enhance customer satisfaction, meet sales and
profitability goals and manage staff effectively. Candidates will have the most success if they have a

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background in financial planning, employee recruitment, or retail management. Store manager
responsibilities may include supervising assistant store managers.

Responsibilities
● Developing store strategies to raise customers’ pool, expand store traffic and optimize
profitability
● Meeting sales goals by training, motivating, mentoring and providing feedback to store staff
● Ensuring high levels of customers satisfaction through excellent service
● Develop business strategies to raise our customers’ pool, expand store traffic and optimize
profitability
● Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
● Ensure high levels of customers satisfaction through excellent service
● Complete store administration and ensure compliance with policies and procedures
● Maintain outstanding store condition and visual merchandising standards
● Report on buying trends, customer needs, profits etc.
● Propose innovative ideas to increase market share
● Conduct personnel performance appraisals to assess training needs and build career paths
● Deal with all issues that arise from staff or customers (complaints, grievances etc.)
● Be a shining example of well behavior and high performance

Requirements
● Proven successful experience as a retail manager
● Powerful leading skills and business orientation
● Customer management skills
● Strong organizational skills
● Able to improvise
● Good communication and interpersonal skills
● BS degree in Business Administration or relevant field

Delivery Boy Job Description - 2

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 We are looking to hire a reliable delivery boy to deliver orders to customers. The delivery boy's
responsibilities include verifying the identities of recipients before handing over orders, updating the
status of the delivery on the company’s website upon completion of each delivery, and accepting
payment for delivered orders where required. You should also be able to ensure that the company
vehicle is regularly refueled and well-maintained.

To be successful as a delivery boy, you should adhere to road safety regulations at all times.
Ultimately, a top-notch delivery boy should be able to evaluate traffic patterns and find alternate routes
in order to ensure the timely completion of deliveries.

Responsibilities
● Distributing various orders to specified locations within a given time frame.
● Planning daily travel routes based on locations and time frames.
● Carefully loading and unloading all orders.
● Accepting and recording payment for delivered orders.
● Answering customers’ questions and responding to complaints in a professional manner.
● Investigating any discrepancies with the delivered orders.
● Cleaning, washing, refueling, and maintaining the company vehicle.
● Promptly reporting any road accidents and traffic violations to the company.

Requirements
● High school diploma or GED.
● Valid driver's license.
● Clean driving record.
● Proven delivery experience is preferred.
● Sound knowledge of road safety regulations.
● Working knowledge of local roads and routes.
● Excellent time management skills.
● Effective communication skills.

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 ● Exceptional customer service skills.
● Punctual and reliable.

Training and Development Plan

The Barista Basics Training Program provides the initial training for a newly hired barista on
essential skills and knowledge required for the barista role at Cafe Hinay Company. Their skills will be
taught and enhanced on one-to-one delivery and on-the-job training through simple and intuitive tools.
It is a highly effective learning experience for a new barista that quickly enhances confidence and
competence in delivering customer service.
The Customer Service and Cashier Training Program is designed to assist individuals with
employment barriers and create partnerships with the retail business and hospitality sectors. It will
enhance the skills required for customer service, hospitality, merchandising, and cashiering. Students
have the opportunity to obtain certificates. This program includes a work experience component.
The Location Familiarization delivery drivers training, in the case of newly recruited delivery
drivers from another place, driving for the first time may be difficult. For instance, Those who are new to
the shop's location may face problems while going or taking a drive. The person might not be familiar
with the roads, driving habits, and traffic laws. Therefore, the delivery driver needs training on the road
s/he will be using. This type of delivery driver's training would help to cover that.
The District Manager Program is a foundational training program that prepares a new district
manager to succeed in their role. This foundational training will be allotted over fifteen weeks. It
combines paper and online training modules, in-store skill practice, and one-to-one delivery.
Wages/Salaries
Monthly staff cost: Php 182,500
Total staff cost per minute: Php 0.438701925
Barista (4) - Php 17,219 per month or Php 0.0413918269 per minute
Delivery / Rider (2) - Php 16,830 per month or Php 0.0404567307 per minute
Cashier (2) - Php 16,794 per month or Php 0.0403701923 per minute
Store Manager (1) - Php 24,772 per month or Php 0.0595480771 per minute
Shift Manager (1) - Php 21,604 per month or Php 0.0519326921 per minute

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Rewards Plan
Health Coverage - PHILHEALTH and SSS - offers partners the choice of multiple coverage levels for
medical, dental, and vision plans and Health Care and Dependent Care reimbursement accounts, life
insurance, disability, and accident coverage.
In-Store Discount - Partners receive a 30% discount on beverages and food purchases.
Paid Time Off - Paid vacation days and partner and family sick time are available to non-retail
and retail partners, and salaried / non-retail partners receive two personal days per year.
Spotify Premium Subscription - appreciate full-service Spotify, listen to music, create radio
stations, and access MLC in-store playlists.
Parental Leave - Eligible partners expecting a new child can take time off and receive pay
replacement through parental leave.
Recognition Programs - Feature the month's employee on the shop website, through formal
and informal programs, recognizes partner contributions at all levels of achievement.
- 13th-month salary - Every employer is required to pay their rank-and-file employees 13th-month pay
regardless of the position, designation, employment status, or the method by which their wages were
paid.
- PAGIBIG Coverage - The PAGIBIG contribution will cover every employee. The organization focuses
on affordable home financing for Filipinos. Aside from housing loans, members can take advantage of
various Pag-IBIG benefits, including calamity and multi-purpose loans, provident benefits, and death
benefits.
- Performance bonus - is an extra compensation granted to an employee as a reward for reaching
pre-established goals and benchmarks. We will reward employees with performance bonuses after
evaluating outstanding projects or high-quality work performances.
- Yearly bonus - made once a year in addition to an employee's regular salary or wage for a fiscal or
calendar year. Generally non-discretionary and not based on predetermined performance criteria or
standards.

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 APPENDICES
SURVEY
DEMOGRAPHIC PROFILE
Dear Respondents,

Good day! We, the first-year students from Bachelor of Science in Hospitality Management (BSHM 1-1)
in Pamantasan ng Lungsod ng Maynila, are conducting an online survey for our product and services.
By that, we would like to ask permission and a few minutes of your time to answer this online survey.
All the answers that you have been provided to the following questions will be held securely and will be
treated with utmost confidentiality.

Thank you and stay safe!

Direction: Please read each item carefully. Choose and write the answer on the box and space
provided.

* Required

1. Email *

2. ADDRESS (Optional)

3. NAME (Optional)

4. NATIONALITY *

5. RELIGION *

6. What is your gender? * Mark only one oval.

Female
Male

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Other:

7. Where do you live? * Mark only one oval.

Within Metro Manila
Outside Metro Manila
Prefer not to say

8. What is your age? * Mark only one oval.

17 years old or younger
18-20 years old
21-29 years old
30-39 years old
40-49 years old
50-59 years old
60 years old or older

9. Highest Educational Attainment? * Mark only one oval.

Elementary
Junior High School
Senior High School
University / College - Undergraduate Level
Bachelor's Degree in College
Master's Degree in Graduate School
Doctorate in Post Graduate Studies Other:

10. What is your marital status? * Mark only one oval.

Single

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Married
Widowed
Seperated Other:

11. EMPLOYMENT STATUS *

Mark only one oval.
Student
Part Timer
Regular
Employee / Full Time
Other:
12. What is your monthly income? *
Mark only one oval.
Less than 16,000
16,000-20,000
20,000- 25,000
26,000-30,000
More than 30,000
Prefer not to say Other:

This content is neither created nor endorsed by Google.

Forms
Survey Tabulation Result

Group No.9 _ IÑIGO, Janine ~ JIMENEZ, Daniela ~ JIMENEZ, Julia _ ITM0003-1 ~ QUALITY SERV

Demographic Profile Result

1. Address (Optional) 122 res

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 2. Name 122 re

3. Nationality
Number of
Respondents
Choices Divide by 122

Filipino 107 0.87704918

Pilipino 4 0.032786885

FILIPINO 4 0.032786885

filipino 3 0.024590164

Hotdog 1 0.008196721

Fil 1 0.008196721

Phil. 1 0.008196721

fil 1 0.008196721

Base on the survey that was conducted on the Item Number 3 which is
Result:
with all of the responses with mispelled words, most of them has a nation

4. Religion
Number of
Respondents
Choices Divide by 122

Catholic 55 0.450819672

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 Roman Catholic 29 0.237704918

Born Again 4 0.032786885

catholic 2 0.016393443

Roman Catholic 3 0.024590164

Seventh-Day Adventist 2 0.016393443

None 2 0.016393443

INC 2 0.016393443

ROMAN CATHOLIC 2 0.016393443

Iglesia ni kristo 2 0.016393443

Born Again Christian 2 0.016393443

NCR 2 0.016393443

Iglesia Ni Cristo 1 0.008196721

The Church of Jesus Christ of Latter-day
1 0.008196721
Saints
N/A ( agnostic) 1 0.008196721

Born Again (Christian) 1 0.008196721

Inglesia ni crisbrown 1 0.008196721

inglesia ni cristo 1 0.008196721

Born Agaun Christian 1 0.008196721

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 Mormon 1 0.008196721

Born again 1 0.008196721

Christian Catholic 1 0.008196721

LDS 1 0.008196721

roman catholic 1 0.008196721

Iglesia ni cristo 1 0.008196721

Born Again 1 0.008196721

CATHOLIC 1 0.008196721

Result: Base on the survey that was conducted on the Item Number 4 which is

5. What is your gender?

Number of
Respondents
Choices Divide by 122

Female 77 0.631147541

Male 44 0.360655738

Binabae 1 0.008196721

Result: Base on the survey that was conducted on the Item Number 5 which is

6.Where do you live? Number of

Respondents

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 Choices Divide by 122

Within Metro Manila 89 0.729508197

Outside Metro Manila 32 0.262295082

Prefer not to say 1 0.008196721

Base on the survey that was conducted on the Item Number 6 which is
Result:
Within Metro Manila.

7. What is your age?

Number of
Respondents
Choices Divide by 122

18-20 years old 78 0.639344262

21-29 years old 24 0.196721311

17 years old or younger 7 0.057377049

40-49 years old 7 0.057377049

30-39 years old 2 0.016393443

50-59 years old 2 0.016393443

60 years old or older 2 0.016393443

Result: Base on the survey that was conducted on the Item Number 7 which is

8. Highest Educational Attainment? Number of

Respondents

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 Choices Divide by 122

University / College - Undergraduate Level 54 0.442622951

Senior High School 41 0.336065574

Bachelor's Degree in College 17 0.139344262

Junior High School 7 0.057377049

Elementary 1 0.008196721

High school grad 1 0.008196721

Still Studying 1 0.008196721

Base on the survey that was conducted on the Item Number 8 which is
Result:
are University/College- Undergraduate.

9. What is your marital status?

Number of
Respondents
Choices Divide by 122

Single 108 0.885245902

Married 13 0.106557377

Separated 1 0.008196721

Result: Base on the survey that was conducted on the Item Number 9 which is

10. EMPLOYMENT STATUS Number of

Respondents

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 Choices Divide by 122

Student 90 0.737704918

Employee / Full Time 12 0.098360656

Part Timer 8 0.06557377

Regular 3 0.024590164

Not employed 2 0.016393443

Self employed 2 0.016393443

Sk Treasurer 1 0.008196721

Working/Student 1 0.008196721

House Wife 1 0.008196721

Housewife 1 0.008196721

Probationary 1 0.008196721

Result: Base on the survey that was conducted on the Item Number 10 which i

11. What is your monthly income?

Number of
Respondents
Choices Divide by 122

Prefer not to say 56 0.459016393

Less than 16,000 32 0.262295082

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 16,000-20,000 6 0.049180328

N/A 7 0.057377049

26,000-30,000 4 0.032786885

20,000- 25,000 3 0.024590164

More than 30,000 1 0.008196721

None 😁 1 0.008196721

none 1 0.008196721

1m kadaw isang araw 1 0.008196721

0 1 0.008196721

Not employed 1 0.008196721

300-500 1 0.008196721

Im not working yet 1 0.008196721

not applicable 1 0.008196721

Base on the survey that was conducted on the Item Number 11 which i
Result:
say their earnings.

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 Costing
Labor Cost (Individually) per minute
0.04139182
Barista - (Php 17,219*12 months / 52 weeks)/40 hrs./2400 minutes 7
0.04037019
Cashier - (Php16,794*12 months / 52 weeks)/40 hrs./2400 minutes 2
0.04045673
Delivery Boy / Rider – (Php 16,830 *12 months / 52 weeks)/40 hrs./2400 minutes 1
0.05954807
Shop Manager – (Php 24,772*12 months / 52 weeks)/40 hrs./2400 minutes 7
0.05193269
Shift Manager – (Php 21,604*12 months / 52 weeks)/40 hrs./2400 minutes 2
0.23369951
TOTAL LABOR COST 9
Operating Expense Amount/ (days) (one minute) Total
Business Permits and Licenses - Pay it per year for renewal 5,000/ (365) (60) ₱0.23
Rent Expense - Pay it per monthly 15,000/ (30) (60) ₱8.33
Utilities Expense - Pay it per monthly 10,250/ (30) (60) ₱5.69
Furnitures and Fixtures - Pay it per five years if it has damage 50,000/ (1825) (60) ₱0.46
Advertising Expense - Pay for the first year of the business 2,000/ (30)(60) ₱1.11
Salary Expense - Salary of employees per month 182,500/ (30) (60) ₱101.39
TOTAL OPERATING EXPENSES ₱117.21
Espresso Con Panna
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost

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 9 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱6.75
milliliter
16.67 s Whipped Cream 235.00/liter 235.00/1000= 0.235 0.24 ₱3.92
milliliter
2 s Milk 65.00/Liter 65.00/1000=0.065 0.07 ₱0.13
TOTAL COST OF ESPRESSO CON PANNA ₱10.80
Price ₱11.03
Ristretto
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
9 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱6.75
TOTAL COST OF RISTRETTO ₱6.75
Doppio
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
15 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱11.75
TOTAL COST OF DOPPIO ₱11.75
Cappuccino
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
9 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱6.75
milliliter
180 s Milk 65.00/Liter 65.00/1000=0.065 0.07 ₱11.70
TOTAL COST ₱18.45
Caffe Latte
Quantit Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost

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 y
9 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱6.75
milliliter
180 s Milk 65.00/Liter 65.00/1000=0.065 0.07 ₱11.70
TOTAL COST CAFFE LATTE ₱18.45
Espresso Macchiato
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
9 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱6.75
milliliter
120 s Milk 65.00/Liter 65.00/1000=0.065 0.07 ₱7.80
TOTAL COST ESPRESSO MACCHIATO ₱14.55
Cafe Americano
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
9 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱6.75
milliliter
150 s Milk 65.00/Liter 65.00/1000=0.065 0.07 ₱1.50
TOTAL COST OF CAFE MOCHA ₱8.25
Caffe Mocha
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
8 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱6.00
milliliter
135 s Milk 65.00/Liter 65.00/1000=0.065 0.07 ₱9.45
milliliter
20 s Dark Chocolate Sauce 698.00/1.89L 698.00/1890ml=.36 0.36 ₱7.20

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 TOTAL COST CAFFE MOCHA ₱22.65
Chocolate Signature
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
milliliter
180 s Milk 65.00/Liter 65.00/1000=0.065 0.07 ₱1.50
milliliter
30 s Dark Chocolate Sauce 698.00/1.89L 698.00/1890ml=0.36 0.36 ₱10.80
TOTAL COST OF CHOCOLATE SIGNATURE ₱22.50
Caramel Macchiato
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
9 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱6.75
milliliter
180 s Milk 65.00/Liter 65.00/1000=0.065 0.07 ₱11.70
milliliter
30 s Caramel Sauce 698.00/1.89L 698.00/1890ml=.36 0.36 ₱10.80
TOTAL COST OF CARAMEL MACCHIATO ₱29.25
Iced Caffe Latte
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
4 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱3.00
milliliter
110 s Milk 65.00/Liter 65.00/1000=0.065 0.07 ₱7.70
1 cup Tube Ice 22.00/pack 22.00/10 servings = 2.20 2.2 ₱2.20
milliliter
30 s Simple Syrup 60/kg 1000ml/30=33.33 60.00/33= 1.81 ₱1.81

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 TOTAL COST ICED CAFFE LATTE ₱14.71
Iced Caramel Macchiato
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
5 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱3.75
milliliter
120 s Milk 65.00/Liter 65.00/1000=0.065 0.07 ₱8.40
milliliter
18 s Caramel Sauce 698.00/1.89L 698.00/1890ml=0.36 0.36 ₱6.48
1 cup Tube Ice 22.00/pack 22.00/10 servings = 2.20 2.2 ₱2.20
milliliter
30 s Simple Syrup 60/kg 1000ml/30=33.33 60.00/33= 1.81 ₱1.81
TOTAL COST OF ICED CARAMEL MACCHIATO ₱22.64
Iced White Mocha
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
4 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱3.00
milliliter
130 s Milk 65.00/Liter 65.00/1000=0.065 0.07 ₱9.10
milliliter
17 s White Chocolate Sauce 698.00/1.89L 698.00/1890ml=0.36 0.36 ₱6.12
1 cup Tube Ice 22.00/pack 22.00/10 servings = 2.20 2.2 ₱2.20
milliliter
30 s Simple Syrup 60/kg 1000ml/30=33.33 60.00/33= 1.81 ₱1.81
TOTAL COST OF ICED WHITE MOCHA ₱22.23
Iced Cafe Mocha
Quantit Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
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 y
6 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱4.50
milliliter
135 s Milk 65.00/Liter 65.00/1000=0.065 0.07 ₱8.05
milliliter
19 s Mocha Sauce 698.00/1.89L 698.00/1890ml=0.36 0.36 ₱5.76
1 cup Tube Ice 22.00/pack 22.00/10 servings = 2.20 2.2 ₱2.20
milliliter
30 s Simple Syrup 60/kg 1000ml/30=33.33 60.00/33= 1.81 ₱1.81
TOTAL COST OF ICED CAFE MOCHA ₱22.32
Iced Cafe Cappuccino
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
9 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱6.75
milliliter
180 s Milk 65.00/Liter 65.00/1000=0.065 0.07 ₱11.70
1 cup Tube Ice 22.00/pack 22.00/10 servings = 2.20 2.2 ₱2.20
milliliter
30 s Simple Syrup 60/kg 1000ml/30=33.33 60.00/33= 1.81 ₱1.81
TOTAL COST OF ICED ACAFE CAPPUCCINO ₱22.46
Iced Americano
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
9 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱6.75
milliliter
150 s Purified Water 10.00/liter 10.00/1000=0.01 0.01 ₱1.50
1 cup Tube Ice 22.00/pack 22.00/10 servings = 2.20 2.2 ₱2.20

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 TOTAL COST OF ICED AMERICANO ₱10.45
Brewed Coffee
Quantit
y Unit Ingredients Purchase Price Unit of Conversion Unit Cost Total Cost
10 grams Coffee Beans 750.00/kilo 750.00/1000= 0.75 0.75 ₱6.75
1 pack Brown Sugar 100.00/100 100.00/100= 1.00 1 ₱1.00
milliliter
30 s Fresh Milk 65.00/Liter 65.00/1000=0.065 0.07 ₱1.95
milliliter
180 s Purified Water 10.00/liter 10.00/1000=0.01 0.01 ₱1.80
TOTAL COST OF BREWED COFFEE ₱11.50

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References
Mordor Intelligence. (2020). About Us: Morder Intelligence. From Morder Intelligence Web site:
https://www.mordorintelligence.com/industry-reports/coffee-market
Masigan, A. J. (2019, June 16). Trends in the food industry. Retrieved from
https://www.bworldonline.com/trends-in-the-food-industry/
Philippines foodservice market – Growth, Trends, COVID-19 impact, and Forecasts (2021 - 2026).
(n.d.). Retrieved May 03, 2021, from
https://www.mordorintelligence.com/industry-reports/philippines-foodservice-market#:~:text=The
%20Philippines%20foodservice%20market%20is%20expected%20to%20witness%20a
%20CAGR,the%20spread%20of%20the%20virus.
Philippine Coffee Board, Inc. (n.d.). About Us: Philippine Coffee Board, Inc. From Philippine Coffee
Board: https://philcoffeeboard.com/philippine-coffee/

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