SUBIMITED BY: NAGARJUN R

SUBMITED TO: Dr THEPORAL.

CLASS: B.COM(HONOURS)

SUBJECT: BUSINESS COMMUNICATION.

TOPIC: 10 interview questions with answers for Hotel management

SUBMITED DATE:13 April 2020

SUBMITED DAY: MONDAY

 Question number:01

Why were you interested in this job role?

Answer

Since leaving in school, I’ve been interested in working in a hotel so I was interested in
this job role.

Question number :02

What do you think the roles and responsibilities of this job?

Answer

As a hotel receptionist, I expect responsibilities to include, helping guests check in and

out, answering the phones and helping guests with any queries or problems they have.

Question number :03

Do you have any experience working in hotel?

Answer

I have never worked in a hotel before but I worked as a waiter for two years at a
restaurant.

Question number :04

What is a concierge?

Answer

A concierge is responsible for helping guests book tours and trips.

Question number 05

Why do you want to work at this hotel?

Answer

As Hilton is a world renowned brand I was really interested in applying for it.
Question number 06

Describe a time you had to deal with an unhappy customer?

Answer

I remain calm and listen to him what he had to say.

Question number 07

Have you been on our hotel’s website?

Answer

Yes, I really like how the hotel is presented on the website.

Question number 08

How would you feel about working night shifts?

Answer

Yes I’m available to work night shifts.

Question number 09

What dose excellent guest service mean to you?

Answer

To me, showing guest that you’re always available to help with any problem.

Question number 10

Where do you see yourself in five years?

Answer

I’m interested in developing a career in hotel management. One day I would like to
transfer to different hotels around the world.
 Conclusion
Interacting with the successful interviewees gives us a broad idea of the manner we are
expected to respond even to tricky questions during the interview.
It is our frame of mind that helps us to approach the questions during the interview in the
right manner and answer accordingly.