ACUSON S Family

Update Instructions
Safety Update – US004/16/S
S Family VC31B Patch SW Field Update
Update within deadline 3 months
Mandatory ☒ Yes ☐ No
Affected ☒ Warranty ☒ Contract ☒ Others
Update by ☐ Customer ☐Apps ☐ RSC ☒ CSE
Remote update ☒ Yes ☐ No
Intranet download available ☒ Yes ☐ No
Update material required ☐ Yes ☒ No
Material free of charge ☒ Yes ☐ No ☐ No, credit if returned
Return of parts ☐ Yes ☒ No
Application training needed ☐ Yes ☒ No ☐ Recommended
Application training time N/A
Estimated completion time 1.25 h Number of CSEs: 1
Remarks: NA
Scope
Material number ACUSON S1000 PN 10441701,
ACUSON S2000 PN 10041461 and 10440017,
ACUSON S3000 PN 10441730
Software version VC30C, VC31A
Component material number N/A
Related to Update Instructions US013/15/S, US014/15/S, US016/15/S

Change reference no.: 646833

Name: P. Scannell
Department: HC SV CS US SLM

Answers for life.

2 Document Version / Disclaimer / Copyright

Document Version
Siemens reserves the right to change its products and services at any time.

In addition, manuals are subject to change without notice. The hardcopy documents correspond
to the version at the time of system delivery and/or printout. Versions to hard‐ copy
documentation are not automatically distributed. Please contact your local Siemens office to
order a current version or refer to our website http://www.health‐ care.siemens.com.

Disclaimer
Siemens provides this documentation “as is” without the assumption of any liability under any
theory of law.

The content described herein shall be used by qualified personnel who are employed by Siemens
or one of its affiliates or who are otherwise authorized by Siemens or its affiliates to use such
documents.

Assemblers and other persons who are not employed by or otherwise directly affiliated with or
authorized by Siemens or one of its affiliates are not entitled to use this documentation without
prior written authority.

Copyright
“© Siemens, 2016” refers to the copyright of a Siemens entity such as: Siemens Healthcare
GmbH - Germany

Siemens Aktiengesellschaft - Germany

Siemens Shenzhen Magnetic Resonance Ltd. - China Siemens Shanghai Medical Equipment Ltd. -
China Siemens Medical Solutions USA Inc. - USA

Siemens Healthcare Diagnostics Inc. - USA and/or

Siemens Healthcare Diagnostics Products GmbH - Germany

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3 Table of Contents

Document Version .................................................................................................................. 2

Disclaimer ............................................................................................................................... 2
Copyright ................................................................................................................................ 2
1 Preparation.......................................................................................................................... 4
1.1 General Information ..................................................................................................... 4
1.1.1 eRUH Process ........................................................................................................ 4
1.1.2 Systems/Products Affected .................................................................................... 4
1.1.3 Reason for the Update ........................................................................................... 5
1.1.4 Prerequisites.......................................................................................................... 5
1.1.5 Special Tools ......................................................................................................... 5
1.2 Material Information .................................................................................................... 6
1.2.1 Ordering Information ............................................................................................ 6
1.2.2 Preparations for User Documentation Download ................................................... 6
1.2.3 Preparations for Intranet Software Download ........................................................ 6
1.2.4 Return of Parts..................................................................................................... 10
2 Update .............................................................................................................................. 11
2.1 Work Steps ................................................................................................................. 11
2.1.1 Install SW Patch Version VC31B ........................................................................... 11
2.1.2 Final Work Steps .................................................................................................. 11
2.1.3 Customer Information ......................................................................................... 11
2.1.4 Changes to Previous Version................................................................................ 11
3 Completion Protocol US004/16/S ....................................................................................... 12
3.1 Reason for the Update ................................................................................................ 12
3.2 Protocol .......................................................................................................................... 12
Appendix A – RUH Customer on Screen Information ................................................................. 13
Appendix B – Set up Windows Disc Image Burner as Default for iso files ................................... 16

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4 1 Preparation

1 Preparation
1.1 General Information
This Update will provide ACUSON S Family software version VC31B utilizing Remote Update
Handling and conventional on site visits with internet downloadable software and user
documentation.
This SW patch provides additional new service features to continue to support and improve
utilization of SRS.
• New version of the Manage Node Package (MNP) this is required to continue to support
SRS RUH going forward.
• Re-introduce syngo Remote Assist powered by eSieLink, Siemens Ultrasound
implementation of TeamViewer.
To take advantage of these new SRS features we recommend and encourage the countries to take
the opportunity and get their systems connected and configured for SRS at the same time this
update is performed.
Further information related to SRS and syngo Remote assist can be found on our service marketing
homepage.
https://intranet.healthcare.siemens.com/cms/USD/en/Departments/CS/Pages/ProgramsandProductS
erviceStrategy.aspx

1.1.1 eRUH Process

Systems targeted via SRS will follow the standard eRUH process. The remote update will happen in
two phases. This will improve the chances of a successful remote performed update.
· Software Transfers: When the BU opens the RUH notification, the software patch will be
transferred from backend server to the system. If the transfer is successfully completed, then
the RUH installation GUI will be transferred to the system.
· Software Installation: When both Software transfer and RUH installation GUI are available on
the system, at the system start up, an RUH installation GUI will pop up to inform the customer
to install the update.
See Appendix A for details regarding on screen information customer will see during
installation.
Note: Systems targeted via RUH will also be called up for Update US005/16/P which will deliver
user documentation via certified mail or electronic distribution. See US005/16/P for details.
Note: In case of a failed RUH update, a conventional on site visit will be required to perform the
update.

1.1.2 Systems/Products Affected

ACUSON S Family systems with software version VC30C and VC31A are affected. China is excluded
due to non-registration of VC31.

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5 1 Preparation

1.1.3 Reason for the Update

Software version VC31B corrects the following safety issues:
The Time Average Velocity (TAV), value is calculated incorrectly in full screen mode (all systems
affected). As described in the Customer Safety Advisory Notice distributed via US013/15/S.
The Virtual Touch IQ region of interest repositioning from the original location (systems with
Virtual Touch IQ options only). As described in the Customer Safety Advisory Notice distributed via
US014/15/S.
CIVCO Biopsy Guide, The needle may traverse outside the on-screen guidelines (systems with 6C1
HD and 18L6 HD Transducers). As described in the Customer Safety Advisory Notice distributed via
US016/15/S.

1.1.4 Prerequisites
Minimum System Software version VC30C is required. Systems with VC30A, VC30B need to follow
up and perform Update Instruction US029/14/S.
It is recommended to contact the customer and ask them to archive all patient data prior to
arrival.
No update material is available from CSML for this update. Software patch and user
documentation must be downloaded from the Siemens intranet prior to arrival on-site.
The latest version of this document can be found in the Services Knowledge Base (SKB).
https://skb.healthcare.siemens.com/default.aspx
· You will need to sign on with PKI or Windows Login
· Check Document Types “UI”
· Type in the update number US004/16/S in the search field, click Search

1.1.5 Special Tools

1.1.5.1 For Intranet Updates

A good quality blank recordable CD or DVD is required to create the VC31B software patch media.
This CD/DVD is not included in the kit and must be obtained locally.

1.1.5.2 Software Installation Procedures

The following document is not included in this update procedure but can be downloaded from
CB-DOC on the Siemens CS med intranet (Where XX is the latest version):
S Family Software Patch Installation – VC30C through VC31B PN: US15-131.816.01.XX.02
S Family Remote Software Installation PN: US15-125.816.01.XX.02

https://bps-healthcare.siemens.com/productinformation/

Use PKI card or Windows Login to login

a) Select US
b) Select ACUSON Products

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6 1 Preparation

c) Select ACUSON S1000, S2000 or S3000

d) Select CB-DOC
e) Select Installation
f) Select Software

1.2 Material Information

1.2.1 Ordering Information

No materials logistic update solution available for this update. The software patch and user
documentation must be downloaded from the Siemens intranet.

1.2.2 Preparations for User Documentation Download

Before you go on-site you must download and print the new user documentation for each system
being updated. Each system being updated requires new user documentation.
1. The CIN is available in Efigs, and separately as English, German, French, Italian and Spanish
2. The errata and supplement manual is combined into one document for each language.

1.2.2.1 Download and Print the Customer Documentation

The documentation can be downloaded from the S Family product information page on the
SIEMENS CS intranet
https://productinformation.healthcare.siemens.com/Default.aspx
1. Use PKI card or Windows Login to login
2. Select US
3. Common US
4. Supporting Update Documentation
5. ACUSON S Family
6. VC31B
7. There is one folder for the CIN and a separate folder for the Errata/Supplement
8. Download the appropriate local language documents
9. Print the document with duplex print and staple it in the upper left corner

1.2.3 Preparations for Intranet Software Download

Before you go on-site you must download software patch VC31B ISO file from the SIEMENS
intranet and create an SW patch installer disk.
Below are the location and instructions how to download and create the ISO Image file.
The required file: "VC31B_450.0.118_IntranetUpdate_Rev02.zip" has to be downloaded from the
Siemens Healthcare Intranet.

1.2.3.1 Download the File

Navigate to the VC31B update patch posted on the Siemens intranet

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7 1 Preparation

https://productinformation.healthcare.siemens.com/
a. Use PKI card or Windows Login to login (If required)
b. Select US
c. Select Common US
d. Select SW Patches
e. Select S Family
f. Select VC31B (click) on the VC31B_450.0.118_IntranetUpdate_Rev02.zip file

10. A pop message will appear, click Save as.

11. Select a destination to save the file (in this example your desktop) click Save.

Double click the zip file and extract the files.

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8 1 Preparation

1.2.3.2 Burn the file to a CD/DVD

Important: You must burn the ISO file to the CD or DVD as an image; if you simply copy the
ISO file to the CD, the System will not recognize it as a software patch install disk.
1. Insert blank CD or DVD in drive
2. Right Click on the VC31B_450.0.118_IntranetUpdate_Rev02.zip you just downloaded to
your desktop, select Open with.

3. Select Windows Explorer, if necessary use the Browse button to navigate to Windows
Explorer then select Windows Explorer from the list and click OK.

4. Double Click PCC_VC3XX_31B_Rev02.iso. The Windows Disk Image Burner will be

displayed.

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9 1 Preparation

5. Click Verify disc after burning, and then click Burn.

Note: If this screen is not displayed, reference Appendix B to set up Windows Disc Image
Burner as default for iso-files.

6. Verify the status “The disk image has been successfully burned to disc”. The disk should
automatically eject. Click Close.

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10 1 Preparation

7. Label the CD/DVD as follows:

· Software version: VC31B Rev02 Patch
· Product: ACUSON S Family
· Additional text: For service use only

i Every CD-R/DVD has to be copied from the original file. Copying from CD-R/DVD
to CD-R/DVD is prohibited!

1.2.4 Return of Parts

n.a.

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11 2 Update

2 Update
2.1 Work Steps

2.1.1 Install SW Patch Version VC31B

· Prior to arriving on-site contact the customer and ask them to archive patient data
· Verify current installed software version
· Install software patch VC31B following the S Family Software Patch Installation – VC30C
through VC31B PN: US15-131.816.01.XX.02 downloaded as described in step 1.1.5.2.
· Verify the system was updated

2.1.2 Final Work Steps

· This update includes an IVK change. The new SW version VC31B will be automatically
updated in the Installed Base management system when the update is reported as
performed.
· Make a copy of the filled-out Completion Protocol.
· While on site, locate, remove and discard any older software disks from the customer site.
· The update has to be reported by authorized employees, either via:
o Automated data transfer (only in countries connected to SAP via an Update
Handling Interface)
o The “ Update Handling ” on the Siemens Healthcare Intranet/Extranet -> Customer
Services application (for countries NOT connected to SAP via the Update Handling
Interface)
o The Completion Protocol (for countries that do not have one of the connections
indicated above)
Note: Do not leave the downloaded VC31B SW patch media (DVD/CD) at the customer site.

2.1.3 Customer Information

· Inform the customer of:
o The solution to the “Customer Safety Advisory Notice”: US013/15/S - S Family
Time Average Velocity and if equipped US014/15/S - S2000 & S3000 VTIQ CSAN
and US016/15/S - S Family Biopsy Guide CSAN.
o The fact the system is back in operation
· Handover the printed user manual supplement with errata and the CIN to the customer.
The document is to be added to the original user manual.

2.1.4 Changes to Previous Version

Updated document to reflect the revision 02 name of the Updated software.
Updated document screen shots with the revision 02 name of the Updated software.

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12 3 Completion Protocol US004/16/S

3 Completion Protocol US004/16/S

3.1 Reason for the Update
Software version VC31B corrects the following safety issues:
The Time Average Velocity (TAV), value is calculated incorrectly in full screen mode (all systems affected).
As described in the Customer Safety Advisory Notice distributed via US013/15/S.
The Virtual Touch IQ region of interest repositioning from the original location (systems with Virtual Touch
IQ options only). As described in the Customer Safety Advisory Notice distributed via US014/15/S.
CIVCO Biopsy Guide, The needle may traverse outside the on-screen guidelines (systems with 6C1 HD and
18L6 HD Transducers). As described in the Customer Safety Advisory Notice distributed via US016/15/S.

3.2 Protocol
This update has been completed successfully. The customer has been informed of the benefits or
improvements resulting from this update.

Customer: ................................................................................................................

Customer No.: ..................................... Func. Location .....................................

Material number Serial number

of the system: ..................................... of the system: .....................................

Notification: .....................................

Remark: ................................................................................................................

Country: ..................................... Site: .....................................

Performed by: ..................................... Telephone: .....................................

Date: ..................................... Signature: .....................................

i File the protocol in the corresponding binder.

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13 Appendix A – RUH Customer on Screen Information

Appendix A – RUH Customer on Screen Information

The image below shows the US_US004-16-S_RUH GUI displayed on the system monitor after the
SW patch is successful transferred to the systems and is ready to be installed.

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14 Appendix A – RUH Customer on Screen Information

By pushing the description button, the details pertaining to the SW being installed will be
displayed.

Defer: Selecting the Defer option will postpone the SW installation. Customer can select Defer
option for up to 30 days at which time installation will be reported as failed.
Note: If the Defer option is selected, the GUI will appear on the next system power cycle or
reboot. The GUI will not appear after resuming from Standby.

Help: Selecting this option will display the Help information.

Yes: Selecting the Yes button will immediately install the SW. The progress bar appears on the
screen.

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15 Appendix A – RUH Customer on Screen Information

During the installation the system will reboot and this screen will appear

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16 Appendix B – Set up Windows Disc Image Burner as Default for iso files

Appendix B – Set up Windows Disc Image Burner as

Default for iso files
In order to download the SW file to DVD, go to the start menu and choose default
Programs

Then choose “Set your default programs”

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17 Appendix B – Set up Windows Disc Image Burner as Default for iso files

Highlight Windows Disc Image Burner and Choose defaults for this program.

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18 Appendix B – Set up Windows Disc Image Burner as Default for iso files

Choose the .iso options and Save.

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19 List of Hazard IDs

There are no Hazard IDs in this document.

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Print No.: 11150673-896-001-01 | Replaces: n.a.

Doc. Gen. Date: 03.16 | Language: English
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