Interpersonal Relationship

The sole purpose of this report is to understand and analyze that how interpersonal
relationships among the Careem management, drivers and customers affect work
performance. In terms of information, a questionnaire was circulated through
Google forms to different Careem drivers and customers which led us to collect
relevant and factual information regarding interpersonal relationship among them.

Introduction:

Careem is a vehicle for hire company which is a subsidiary of American company

Uber. It is based in Dubai, with operations running in over 100 cities, covering 15
countries including the Middle East, Africa, and South Asia regions.

Mission Statement:

Our mission is to simplify and improve the lives of people, and build an awesome
organization that inspires.
Vision Statement:

To be the leading innovative taxi company in the region.

The questionnaire asked people about their recent experiences of traveling with
ride hailing apps referring specifically to Careem. We were looking to investigate
the interpersonal relationship between management, employees and users. The
document and the responses remained anonymous and confidential.

 54% respondents strongly agreed and gave their positive response about
Careem.

 22% respondents simply agreed.

 9% showed neutral response.

 8% people disagreed.

 7% people showed strong disagreement.

 So mostly people are satisfied with the services offered and this means that
the quality of interpersonal relationship is good.

Strengths:

 Safer than taxi may be less costly sometimes.

 Good promotional system.
 Big numbers of cars available anywhere and anytime.
 Suitable for drivers as they can choose their working hours.
 Verified drivers and cars.

Weaknesses:

 High turnover of employees 

  Customers may question the privacy concerns regarding their data

 Bad treatment in some cases from both sides drivers and costumers

 A not significant number of drivers are available on Eid days

Recommendations:

 Careem must develop a framework for informed consent to be obtained from

drivers and customers for data collection, use and sharing.

 Data sought should be restricted to necessary data and should not be shared
with third parties without specific and separate consent unless absolutely
necessary.

Conclusion:

Careem pays attention to all the complaints made by customers and try to resolve
that at first place. So their services are highly recommended.

As the rate of unemployment in Pakistan is high so Careem provides an

opportunity to work at both full time and part time. This will automatically help
people to be stable economically and as a result of which crime rate will also
decrease.

In this way we can see that how much interpersonal relationships are important for
the goodwill of the company. If we focus on them we can retain and gain as well
our customers which are the most vital assets of the company.