RECRUITING PHONE SCRIPT

1. Hello, may I speak with (recruit’s name)? Hi, (recruit’s name) this is (your name) from
Liberty National Life Insurance Company / United American Insurance Company and I am
calling about your resume.

2. It appears you have some skills and abilities we might be interested in and our Director/
Branch Manager Mr. /Ms.______________ will be conducting interviews for an immediate
opening. He/She has asked me to personally call you and ask you to interview at noon
(day of week).

3. Is there anything that would prevent you from attending at that time? Great!

4. Please grab a pen and paper and I will give you the address of the interview location.

Your office address or address of the event

City and ZIP

5. Let me please verify your e-mail address (repeat recruit’s e-mail address). Great! We will be
sending you a confirmation e-mail. In the e-mail it will also have the time, date, location,
and address and it will have a confirmation number that you will need when arriving at the
interview. Please print this e-mail confirmation and bring it with you. You will need it to be
interviewed.

6. Thank you (recruit’s name). We look forward to seeing you for your interview at (time and day).

7. Get off the phone.

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Voice mail:

“Hello (recruit’s name). This is (your name) from Liberty National Life Insurance
Company / United American Insurance Company calling about your resume.

You have some skills and abilities that we are interested in. If you could please return
my call at ____-____-____, I would like to discuss scheduling an interview for an
immediate opening. Again, my name is (your name) and my phone number is
____-____-____.”

Answered by someone other than recruit:

“Hello, I’m calling for (recruit’s name). Is he/she available? This is (your name) from
Liberty National Life Insurance Company / United American Insurance Company
calling about his/her resume.

(Recruit’s name) has some skills and abilities that we are interested in. If you have
him/her return my call at ____-____-____, I would like to discuss scheduling an
interview for an immediate opening. Again, my name is (your name) and my phone
number is ____-____-____.”

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RECRUITING OBJECTIONS
“I don’t know” or “I’m not sure”
“It won’t fit in my schedule”
Candidate begins to ask a lot of questions
Such as:
“Is this selling insurance?”
“Is this a sales job?”
“What is the salary? What is the starting pay?”
“Can you tell me a little about the job?”
REBUTTALS
“What things are important to you when
looking for a career? “
“Great! Mr./Ms. _____________ will be covering
those topics in the interview. The interview is
at (time) (date). Is there anything that would
prevent you from attending at that time?”
“I could schedule you next week, but the
upcoming training classes may be filled by then.
Could you rearrange your schedule to attend
the interview this week?”
Redirect the conversation. You are conducting the
interview:
“Mr./Ms. _____________ will be discussing all
of these topics at the interview. The interview
is at (time) (date). Is there anything that would
prevent you from attending at that time?
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