Syllabus

PSY 2700
GB4S4
Client Communication and Leadership Development

May 9, 2022 – Aug 20, 2022 Wednesdays: 2:30 PM-5:30 PM

Online Hours: 3 hours

Instructor: Amanda L. Paananen Email: amanda.paananen@hansoncollege.com

Schoology code: 3Q3M-5335-H4P9C

Course Description
In this course, students will examine a number of psychological topics relevant to the work environment. This
course is intended to provide the student with the skills necessary to lead and support clients in a variety of
settings. Students will acquire knowledge about interpersonal communication theory and will have the
opportunity to incorporate these skills in the development of their own personal and professional leadership
style. Topics include communication theory, self-awareness, perception, listening, non-verbal behavior and
communication, conflict management and negotiation skills, team building, group problem solving and
decision making, and leadership. Students will be given the opportunity to assess their own attitudes and biases
for each of the areas studied.
Required Resources
Class Handouts
Evaluation Methods Grading Scheme

Assignments 40% A 80% - 100%

Midterm Exam 20% B 70% - 79%

Final Exam 20% C 60% - 69%

Applied Activities 20% D 50% - 59%

100% F 0% - 49%

Academic Policies
Students must adhere to the following policies: attendance policy, cheating policy, code of conduct,
procedures for student misconduct, and students’ rights and responsibilities. Available on Hanson
 Canada website.
Attendance Expectations
Students are expected to attend all classes and complete evaluations on stated dates. Online
participation is also calculated into attendance.
Missed tests
Missed tests, examinations or quizzes will receive a grade of zero unless there is an approved reason
to miss. In such cases, the student is to notify and makes arrangements with the professor prior to the
absence. For medical or other deferment, documentation must be submitted to Academic
Administration within 5 business days of missed evaluation.

Late Submission Penalty for all Business Program/Course assignments

1 Day = 25 % Deduction 2 Days = 50 % Deduction 3 Days = 75% Deduction

Plagiarism
Intellectual property, be it visual, photographic, verbal or written, belongs to the individual who
created it. If you submit work which you have not drawn, designed, photographed or written, you are
likely to be plagiarizing. If plagiarism is suspected, you can expect your Professor to implement
Hanson International Academy Cheating policy which can be found on Hanson Canada’s website.

Completion Requirements
To progress unimpeded through a program curriculum, students must maintain a semester grade point
average (GPA) of 2.00 with no outstanding “F” grades.

Students who have a semester GPA of 1.50 or greater but less than 2.00 and/or who have one or more
failing grades may be required to meet with their Academic Advisor to explore options and develop
success strategies prior to being allowed to register in the subsequent semester.

Students who have a GPA of 1.49 or lower will be automatically exited from their program until they
make up their deficiencies. You must come and speak to the Academic Department.

Cheating Policy
Hanson International Academy (‘Hanson’) has a responsibility to ensure that student success is not
compromised by academic dishonesty. As a preventive measure, the impact of academic dishonesty will
be communicated to students and faculty. Both faculty and students are expected to be familiar with the
consequences and procedures associated with cheating, which will be outlined in this policy. Cheating is
a serious accusation; therefore, it is on the onus of the accuser to provide proof that cheating has
occurred.
The Cheating Policy does not supersede the Dismissal Policy.
1. Definitions
1.1. Academic dishonesty or ‘academic misconduct’ is any behaviour, whether it be intentional or
otherwise, that may give a student(s) improper and unfair advantage on an academic evaluation.
It is any word, action, or deed that may be performed alone or with others. This may include the
use of unauthorized assistance that may deceive any person(s) who may be evaluating a
student’s work, such as an instructor. Forms of academic dishonesty include cheating and
plagiarism.

1.2. Cheating: an act of dishonesty in an attempt to gain improper advantage in an academic

evaluation. Actions that are considered cheating include, but are not limited to, the following:
a. Copying from another student’s test paper or computer data;
b. Using materials not authorized by the person giving the test;
c. Collaborating with another student during a test without permission;
d. Falsifying (“modifying”), without authorization, an examination paper, record or report;
e. Knowingly using, buying, selling, stealing, soliciting contents of any assessment;
f. Falsifying identification or taking a test for another student or permitting another student to take a
task or assessment for oneself;
g. Bribing a course teacher/instructor/college designate to obtain a passing grade or higher grade on
an assessment;
h. Presenting data which may have been falsified or concocted in any way (e.g. in lab reports);

i. Attributing a statement or a reference to an invented source;

j. Submitting the same work (or a large part of the same work) for more than one course, unless
authorized to do so by the course teacher/instructor of each course;
k. Supplying materials or data for another student or other students knowing the material will be
used for cheating purposes;
l. Any other action for the purpose of falsifying an academic evaluation;
m. Using unauthorized technological aids;
n. Plagiarizing, which means representing the work, ideas, or other forms of intellectual property of
others as one’s own. This may be done knowingly or unknowingly. Plagiarism, which is a form
of cheating, may include:
● Word-for-word borrowing of material from another source without giving credit to that source;
● The use of facts, ideas, and opinions from another source and re-wording to give the
impression that they are one’s own;
● The use of another student’s work, including computer data, as if it were one’s own.

2. Penalties for Cheating

2.1. First Offence
 2.1.1. A student caught cheating for the first time will receive an automatic zero for the
specific test or assignment.

2.2. Second Offense

2.2.1. A student caught cheating for the second time, whether in the same course or a
different course as the first offense, will receive an automatic “F” grade for that
course.

2.3. Third Offense

2.3.1. A student caught cheating for the third time, regardless of the course involved, will
receive an automatic suspension from all Hanson programs for two years.

2.4. Further Offenses

In the event that a student is re-admitted to a college program after a two-year suspension for
cheating, and in the event that such a student is caught cheating once again, the student will
receive a further two-year suspension from all college programs and courses.
Course Schedule
Week Date Chapter Readings and Topics Evaluation Online Learning
(%) Outcomes

1 May 11th Course Introduction Bonus 2%

2 May 18th Interpersonal versus impersonal Assignment 1-hour # 1, #2

communication #1(5%) Schoology
ZOOM CONFERENCE

3 May 25th Application Activity #1 Bonus

HANDOUT Activity
(1%)

4 June 2nd Interpreting nonverbal messages Assignment #1, #2

#2(5%)

5 Jun 8th Empathy and Cross-Cultural Assignment 1-hour #3

Communication #3(5%) Schoology
ZOOM CONFERENCE
Application
Activity #1
DUE (10%)

6 Jun 15th Self-Disclosure, Self-concept, Bonus #3

self-esteem and self-awareness Activity
 Exam Preparation (1%)

7 Jun 22nd Mid-term Exam Exam (20%)

8 Jun 29th Active listening Assignment #4

#4 (5%)

9 July 6th Conflict resolution//Perception Assignment #5

checking #5 (5%)

10 July 13th Conflict resolution/The use of “I” Assignment #5

language #6 (5%)
Application Activity #2
HANDOUT

11 July 20th Leadership Assignment #6

#7 (5%)

12 July 27th Teamwork/ Assertiveness Assignment 1-hour #6

ZOOM CONFERENCE #8 (5%) Schoology

13 Aug 3rd Exam Preparation Application

Activity-#2
DUE (10%)

14 Aug 8th - Final Exam Week Exam (20%)

13th
15 Aug 16th Grade review

Learning Outcomes
1. Engage in interpersonal communication with a clear recognition of its essential principles
and significant elements
2. Identify factors that affect interpersonal communication.
3. Use strategies for increasing mutual understanding and achieving a cooperative approach
to communication
4. Listen actively and respond effectively by avoiding major listening barriers.
5. Deal with interpersonal conflicts in a systematic way.
6. Apply effective group strategies and leadership skills.