“Complaint Management System”

- A Project on JAVA Standard Edition

Developed By -
Abhishek Roy
Madhurya Datta Gupta
Nilanjan Sengupta
Subhajit Naskar
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Acknowledgement

I take this opportunity to express my deep gratitude and sincerest thank

to my project mentor, Amitava Chatterjee for giving most valuable
suggestion, helpful guidance and encouragement in the execution of this
 project work.
I will like to give a special mention to my colleagues. Last but not the
least I am grateful to all the faculty members of Ardent Computech Pvt.
Ltd. or their support.
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Index
 Overview
 Current System
 Limitations of Current System

 Proposed Solution
 Process Design
 Design description

 Entity Relationship Diagram

 Use Case Diagram
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Overview

The project is aimed at creating efficient software portal for addressing the
grievances of the students/faculty members for various purposes like  –  broken
  broken
furniture problem in class, microphone issues, projector problems, plumbing in
hostels, electricity issues, and other hostel, mess & classroom related problems
etc.
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Current System

In the current scenario there is very less system operating for the registration
of complaints. Presently complaint register process is done through
telephone where a complaint is raised by calling the administration. This
requires a manual effort and can lead to confusions for the students.
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Limitations of the Current System

 There is no accountability for the complaints as to when a complaint was

raised and when it was resolved.
 Most of the times students call in the morning or afternoon and at that time
there is no one to register the complaint.
 There is usually a lot of time lag between problem identification and the
action taken to resolve it.
 Some complaints require high priority action which is not possible in the
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Proposed Solution
The idea is to automate the entire complaint process from telephonic medium to
electronic medium in order to increase efficiency and reduce the response time.
There would be basically 5-6 main categories for the selection of complaint type. Then
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Process Design
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Design Description
The complaint registration and resolution model has the following major modules.
 Sign Up/Login (for All Users) Module:
Sign Up page contain four fields: Verification field is used to check the genuinity of user
and other three fields are User ID and Password and Confirm Passwords. Login age is
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Continued…
 Complaint Status Check:
This page can be reached from Page 2 or Page 3. It has one mandatory field of complaint
registration number (CR No.) which, when submitted, provides the information on the
status of the query as Under Process or Finished.
For Administrator:
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