Q.

What the benefits

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 Achieving an ISO quality management certification can pay huge dividends
for your business in improved efficiency, productivity and customer
satisfaction.

 But the benefits of ISO go far beyond your operations to every aspect of the
business, including sales and marketing, strategic planning and employee
engagement.

 ISO (International Organization for Standardization) is an independent, non-

governmental organization that develops standards to ensure the quality,
safety and efficiency of products, services and systems.

 It requires you to set clear objectives for your business, standardize

processes and explain them to your employees. es

 Identifies risks and opportunities

The best way to deal with quality issues is to prevent them from
occurring in the first place. To achieve this goal, ISO 9001—the popular quality
management standard—asks you to identify potential risks to your business
and control them in a structured way. This risk-based thinking leads to fewer
surprises, improved planning, more effective decision-making and better
relationships with suppliers, customers and employees.

 Prevent problems from reoccurring.

ISO requires an organization to maintain careful records of the

problems or accidents and to seek out their root of cause and to come up
with a lasting and better solution for the problem. By this the cause of further
accidents can be avoided and the loss can be reduced with better outcome.

 Boosting in marketing and sales

As an internationally recognized quality management system,

achieving ISO certification will support your marketing and help increase your
sales. Indeed, many large companies require their suppliers to be ISO
certified. And certification can be particularly important if you want to enter
foreign markets. By advertising the organization have ISO standards the
clients of the people gets a good impression on the company and will boost
the goodwill of the organization.

 Improve employee morale

Employee morale improves when they know you are committed to

eliminating waste and producing the highest quality products and services.
ISO also requires you define tasks (who does what), eliminate skills gaps in
your business and communicate your quality policies to employees.

 Improve control over business