Deliver high quality standards when the market needs them

Work effectively and collaboratively in areas that require a systems approach

The ISO standard (i.e. the ISO system and its processes) is an important organisational-
wide management and quality capability for today’s businesses. Without this system in
place, the organisation will lack in management control, operational effectiveness and
put its quality standard at risk.

When integrated with other specialty quality systems, the ISO Standard is a competitive
advantage for businesses.

In addition, the ISO processes can serve as the backbone when the organisation begins
to implement its ERP system.

So, in any business, and in its business plan, one should reflect and demonstrate a
strong operational and management capability - and the ISO standard is a primary
feature of this capability.

As part of the ISO Standard certification criteria, an organistion must show in its ISO
Manual the process of how management develop its business plan and how often it
reviews the plan.

The importance is place on the business plan as part of the ISO Management process.
Companies registered to ISO contract with a Registrar for 3 years to audit and confirm
they are focused on meeting customer requirements and they measure themselves for
continual improvement, effective internal communications, effective training, effective
process control, and especially, effective customer satisfaction!

Buying from ISO registered companies kind of tips the scale that you will receive product
or service that is fit for your use and gets better over time. Of course, no company is
perfect all the time, but ISO companies have less delivery problems and the ISO
Corrective Action and Internal Audit tools effectively attack problems with a bias for
prevention. Your customers have buyers who need to look good by investing in you.
Generally speaking, the aims of standardization are: a) to promote the quality of products,
processes and services by defining those features and characteristics that govern their ability
to satisfy given needs i.e. their fitness for purpose; b) to promote improvements in the quality
of life, safety, health and protection of the environment; c) to promote the economic use of
materials, energy, and human resources in the production and exchange of goods; Page 6 d)
to promote clear and unambiguous communication between all interested parties, in a form
suitable for reference or quotation in legally binding documents; e) to promote international
trade by the removal of barriers caused by differences in national practices; f) to promote
industrial efficiency through variety control.