Atheer Taba Est.

Management & Quality Consulting Services

Presented by: Mr. Nisar Ahmed

Quality Auditor
Cell & Whatsapp#: 058 320 7273
Content
 Introduction of the company
 ISO standards
 Literature Review
 Importance of ISO system
 Implementation of QMS ISO 9001
Introduction of the company
(ATE) provides a comprehensive suite of consulting
services including assessment, training,
implementation and Certification for various
industries covers Aerospace, Health Care,
Pharmaceutical, Railway, Ships and Marine,
Agriculture, Construction, Defence Industry,
Education, Energy, Food, Information,
Manufacturing, Entertainment, Mass Media,
Financial, Mining, Telecommunication, Transport ,
Water, Trading Industries etc.
 Our aim is to provide excellent business management
and quality consulting services.
 We aim to provide competitive certification audit
services for our clients.

 More than1500 certification in KSA.

ISO Standards
 Quality Management Systems - ISO 9001
 Environmental Management Systems - ISO 14001
 Occupational Health and Safety - BS OHSAS 18001
 Food safety management systems - ISO 22000
 HACCP
 Medical Devices QMS- ISO 13485
 Others …
Literature Review
ISO 9001 has been viewed as one of the most important
quality assurance program of the last few decades.
Literature suggested that ISO 9001 is the first step towards
achieving total quality management (TQM).

Studies have found that there is positive relationship

between QMS ISO 9001 and organizational performance
(Forker et al.,1997; Flynn and Flynn, 2005, Ilkay and
Aslan 2012).
Importance of ISO system
 For your employees:
1. Staff gets a better understanding of their role and objectives, by
having a documented management system.
2. They benefit from reduced stress levels, because they are using
an efficient management system and because they know what is
expected of them.
3. They get increased morale and a sense of pride through
achieving the goals of registration and customer satisfaction.
4. New staff can immediately learn their job, because the details
are in writing.
Importance of ISO system
 For your organization:
1. Your services/products will be quality consistent, and you will
produce fewer rejects.
2. You gain cost savings, because your production/service will be more
efficient. There are economies in production/services (because your
systems are controlled from start to finish), and economies in time that
was formerly spend re-doing work.
3. You can improve the quality of your raw materials by requiring your
suppliers to have a ISO 9001 system.
4. Export marketing is easier, because some foreign buyers recognize
ISO 9001.
Importance of ISO system
 For your organization:

5. You can expect preferential treatment from potential customers

who have ISO 9001 certification. This means an increase in
new business.

5. You secure greater customer loyalty, because you continuously

satisfy their needs and give them no cause to seek another
supplier. That means you suffer fewer customer losses.

6. You can use ISO 9001 in your publicity to win more sales.
Importance of ISO system
 For your customers:
1. Your customers get a known level of quality that is independently
audited.
2. They get a means of choosing between competing suppliers.
3. They can have more confidence in your goods/services.
4. They can manage you, their supplier, better by specifying that you
must have a ISO 9001 system.
5. They can assess your quality system, and thus check your ability to
produce satisfactory goods and services.
Theoretical background of ISO system
 Eight Quality Management Principles
1. Customer Focus
2. Leadership
3. Involvement of People
4. Process approach
5. Systems approach to management
6. Continual Improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relationships
Quality Policy
A Company Policy is a plan of action adopted by a
company. These policy statements are designed to
ensure that, the company operates in a way that
meets and exceeds the requirements of their
customers, meeting all legal requirements and have
overall beneficial impact on the company and client
relationship.
A Quality Policy must be documented and shared
with all employees.
Quality Manual
Content of ISO9001 Quality Manual:

It completely explains each and every requirement of the

ISO 9001 Standard
It contains complete detail and explanation of exclusions
i.e. what should be eliminated in the Quality System
It contains references for the quality procedures used to
describe all the QMS processes.
A flow chart represent the series and interaction of your
key business processes
The organization's quality policies which shows that the
organization is strictly committed to quality

Organization Chart
A company's organizational chart typically illustrates
relations between people within an organization.
Such relations might include managers to sub-
workers, directors to managing directors, chief
executive officer to various departments, and so forth.

This chart is valuable in that it enables one to

visualize a complete organization, by means of the
picture it presents.
Job Description

A job description is a list that a person might use for

general tasks, functions and responsibilities of a position.

It includes to whom the position reports.

It also includes specifications such as the qualifications or

skills needed by the person in the job, or a salary range.
Process vs. Procedure vs. Work Instruction
Process means any activity or set of activities that uses
resources to transform inputs into outputs.

Procedure - A procedure outlines how to perform a

process, such as Purchasing, Storing & Manufacturing

Work Instructions describe how to perform a task,

which is a more detailed portion of the procedure
such as "Completing a PO" or "Ordering supplies".
General Flow Charts
A diagram that describe the
control flow of a business
process or program

Flowchart is a graphic
representation of a process
which can give a step-by-step
solution to a given problem
Sort
Remove unnecessary items and dispose
them properly

Make work easy by eliminating obstacles

Provide no chance of being disturbed with

unnecessary items

Prevent accumulation of unnecessary items

Systemize
Prevent loss and waste of time

Easy to find and pick up necessary items

Ensure first-come-first-serve basis

Make work flow smooth and easy

 Control Of Documents

 Current Documents Control

• Arrange the files
• Labeling & Numbering
• Master List .

 Old Record Control

• Separate the old records
• Store in archive
• Save for specified time (2-3 years).
NCR – Daily mistake record
NCR Form

Table of mistakes with coding. Number of

occurrences in a month

Plotting of graph for comparison with previous

months
CPAR
CPAR form

Coding the big internal mistakes

Comparison with previous months

Making improvement in the working practices or

procedures to avoid re-happening again.
Purchasing Process
Create a data base of all suppliers with coding

Evaluate their efficiency with the material supplied

Create a master log of all raw material used

 Give unique code for each ram material

Determine the best supplier for each material.

Storing Process
Generate a document of receiving raw material

Store each type of raw material separate

List, Name & Code the raw material

Make check list for inspection of raw material

First-in First-Out (FIFO) or Last-in-first out (LIFO) method.

Keep the records for inventory management system

Production Process
Document the production Steps for each product

Design production flow chart for each Product and

mention the quality inspection points

Make a check list for inspection on machinery

maintenance , equipments & tools

Make check lists for quality inspection at different stages

for product development

Store the finished product separately

Laboratory Tests
Update the laboratory status and make it active lab

Create data of tests and compare results

Design charts for comparison

Customer Complaints
Customers Complaints Form

 Customer complaints register

Customer Complaint box

Record of complaints on Excel Sheet with codes

Comparison with previous months

Customers’ Feedback
Make a survey

Meeting with customers

Customers' feed back form

Records & Analysis of the feed back

Suggestion Box

Discussion in meetings
Training of the Employees
Training process

Employee data record

Employee Training Record

Management Review Meetings
MRM

Periodic meetings

Document minutes of meeting in the form of a table

Assign task and duties

Set follow-up date

Discuss the results

Internal Quality Audit
Training of two or three Internal Auditors

Depute the trained auditors to collect the deficiencies

in various departments or sections of the company

Make analysis and raise NCR’s

Each manager should know the working practices of

other managers to learn how they are working and
suggest some improvements or deviations from
company's policies and procedures
Team Work
Teamwork is "work done by several associates with
each doing a part but all subordinating personal
prominence to the efficiency of the whole”
Benefits of Teamwork
Team work helps in problems solving by brain storming of
each team member

Team work leads to healthy competition

Team work built good relationships between employees

Everyone has unique qualities: Through teamwork the

sharing of these qualities will allow team members to be
more productive in the future.
Questions
Thank You…