D Debasish

Swarnakar

Position: Senior IT Manager

Company: PTC
Location: Pune, Maharashtra, India
Experience: 19 years exp

Skills
Active Directory Amazon Web Services (AWS) AWS Azure Blackberry Enterprise Server

Cisco Ironport Email Security Citrix XenApp 6.5 Cloud Computing Cloud Computing IaaS Cloud Security

Customer Relationship Management (CRM) Data Center Datacentre Management Datacneter Migration

Disaster Recovery DNS Domain Name System (DNS) Dynamic Host Configuration Protocol (DHCP)

Firewall Group Policy Information Technology Infrastructure ISA ITIL IT Infrastructure Management

IT Operations IT Service Management Microsoft Azure Microsoft Cluster Microsoft Exchange

MS Cluster Networking Network Security O365 Operating Systems Project Management SAN

Servers Service Delivery Solution Architecture SQL System Center Configuration Manager (SCCM)

TCP/IP Team Management Vendor Management Virtualization VMware VMware ESX

VMware Infrastructure Windows Services

Work experience
Jan 2021 - current time Senior IT Manager
PTC
Aug 2015 - current time IT Manager
PTC
Serve as IT Manager of one of the leading IoT company. Leading a global team
and 100+ project and operational activities with large number of PTC engineers,
product owners, R&D. Engages with our business partners, stakeholders in R&D,
Finance and Tech Support to drive new initiatives and fosters good working
relationships. Manage matrix teams to deliver against team goals and
objectives; define an operating model that works for teams spread across
globe. Engages with business partners on projects to assess impact and help
deliver secure solutions via various technologies and platforms Presents
possible updates, recommendations, strategic opportunities to local & US
leadership Act as IT lead for PTC team to drive IT Infra support delivery, Data
center support and collaborates with PTC Architect team for continuous
improvement in design, technology platform refresh and drive simplification
and automation.
Jan 2013 - Aug 2015 TSL
Atos
Worked on multiple high-profile, large-scale server and storage infrastructure
projects. Owner of Managed Infrastructure, responsible for client infrastructure
operation where working with different teams and sometime directly with clients
to understand their requirement, challenges.
May 2011 - Nov 2012 SME
IBM
Assigned to a financial sector, was responsible for Server & Storage
Infrastructure operation. Provided support for data analytics, application
software, and DCS; supervised large DC designing, application migration and
process control. Led the all server, storage and application deployments.
Oct 2008 - Apr 2011 Sr. IT Consultant
Greenwave Health Technologies
Feb 2008 - Aug 2008 System Engineer
Microsoft
Jan 2005 - Feb 2008 Service Delivery Specialist
Team Computers
Dec 2002 - Dec 2005 System Admin
Silverline

Educat ion
Computer and Information Sciences and Support Services
BCA
Sikkim Manipal University

Head line
Senior IT Manager at PTC

Summary
Business-focused and relationship-oriented executive management professional, developed market insight and the
industry acumen necessary to guide businesses to financial success. Capitalized costs of fixed assets and learn how
they are reflected on a company's balance sheet and distinguish between CAPEX and OPEX as listed on a company's
income. Key Achievements • Implement IT Standard Operating Procedure build upon ITIL framework to ensure SLA
and OLA • Ensure high availability and performance of all system and services are delivered to customers • Ensure
and maintain Scalability, Maintainability, Reliability, Availability, Extensibility, Performance, • Manageability and
Security of IT Infrastructure within the company • Ensure services always meet with a defined standard • Ensure
infrastructure services and operation is always available 24/7

Languages
English
Professional working

Cert if icat ions

Microsoft Azure Security Technologies (AZ -500) Cert Prep: 2 Implement Platform Protection
Planning for Azure Active Directory
Scrum: The Basics
Strategic Thinking
70-553 Implementing Microsoft Azure Infrastructure Solutions
CXA-206 Citrix XenApp 6.5 Administration
Cisco Certified Network Associate (CCNA 640-802)
DAX CERTIFIED STRUCTURE CABLING
Dell Certified Systems Expert (DCSE)
ITIL
MCP: MICROSOFT CERTIFIED PROFESSIONAL
MCTS: 6436B, DESIGNING WINDOWS SERVER 2008 ACTIVE DIRECTORY INFRASTRUCTURE AND SERVICES
MCTS: 70-640, WINDOWS SERVER 2008 ACTIVE DIRECTORY
MCTS: 70-659, WINDOWS SERVER 2008 R2, SERVER VIRTUALIZ ATION
PMP Training
VCE Certified Converged Infrastructure Associate (VCE-CIA)
VMWARE CERTIFIED ASSOCIATE - DATA CENTER VIRTUALIZ ATION (VCA-DCV)
VMware Certified Professional 5 – Data Center Virtualization (VCP5-DCV)

Honor & Award

Excellence Award - Waterloo DC Consolidation
Eugene Von Taube - Director
Migrate the existing Waterloo DC to reduce costs and support the long-term IT
Excellence Award - Singapore DC Consolidation
Eugene Von Taube - Director
Migrate the existing Singapore co-lo to reduce costs and support the long-term IT
Excellence Award - Pune DC Consolidation
Mike Doherty - VP I&O
Consolidate the existing Pune Labs & DC to reduce costs and support the long-term IT
Excellence Awards
Prity Hutchinson
Taking urgent initiative in leading the Data center Operation
Atos Service Excellence Award 2014
Vinod Kuckian- SDM
Best Support
Atos Service Excellence Award 2013
Vinod Kuckian- SDM
Best Support
Certificate of Excellence - GTS
IBM
CSAT
Excellence in Innovation award
Dell
Quality Service
Excellence Awards - Service Delivery
Dell
Quality Service