P Prat ik

Kut e

Position: IT Manager
Company: Hyvve Labs
Location: Pune, Maharashtra, India
Experience: 8 years exp

Skills
Active Directory Analytical Skills CCNA Cloud Computing Cloud Migration Communication

Computer Network Operations Computer Science Conditional Access Customer Support Data Center

Domain Name System (DNS) Employee Training IIS IP ITIL IT Service Management Leadership

Management Microsoft Certifcation Microsoft Exchange Microsoft Office Microsoft Outlook

Microsoft Teams Migration Projects Mobile Device Management MPLS Networking Office 365

Office 365 Administration Outlook Powershell Problem Solving Project Management

Routing Protocols SharePoint SharePoint Administration SharePoint Server SIP Switches

Team Management Tier 3 Tier II Tier III VoIP Windows Azure

Work experience
Jun 2021 - current time IT Manager
Hyvve Labs
Nov 2018 - Jun 2021 Office 365 Consultant
Invasystems Inc
Migrating to Microsoft Platform for the Client named Orion Engineered Carbons
from Germany as well as Wellbore IS from the US. Responsible for migrating
Users, Shared Mailboxes, DLs and Applications. Involved in the Managing
Domain, Planning and Setting up Office 365 Services, Managing SharePoint Sites,
Manage User Identity Roles for Orion, Manage Identity Synchronization by Azure
AD Connect, Implementing Access and Authentication for the users across the
Globe Provides training to users on how they can use MS Office Applications like
Outlook, MS Teams, SharePoint, OneDrive, etc. Prepared SOPs and Best
Practices for the end-users as well as Non-Microsoft colleagues. Trained the
Service Desk Teams for Onboarding & Offboarding the users in Microsoft
Technologies.
Jul 2016 - Jul 2018 Senior Executive | Exchange Administrator
Vodafone
• Involved in the successful assignment of the migration process of Vodafone to
Office 365. • Good understating on Microsoft Office 365 Cloud Services, on-
premises Active Directory, Azure AD, Administrative Roles, Exchange Server (all
roles), Outlook Client and Skype for Business. • Handling customer escalations
and providing the solution within SLA for issues related to their Mailboxes,
Skype and Outlook. • Lead the incidents/outages at Vodafone Global Customers
on basis of Incident Management process held at ITIL Framework. • Experience
of Handling the Team of 16 Executives in Incident Management model of ITIL to
support the Vodafone GNOC for their OU.
Mar 2015 - Jun 2016 Technical Assistant for Microsoft
Convergys
• As a Frontline Support engineer, we help our Enterprise customers/Education
Universities to Deploy, Configure, Troubleshoot the below Components. o
Exchange Online/On-Premise. o Active directory Federation Services o Directory
Synchronization o Outlook 2010/2013 • Provide assistance or help them
migrate over from BPOS, On-Premise Exchange 2003, 2007 & 2010, Lotus
Notes, Google Apps, 3rd Party Hosted providers like Rackspace, GoDaddy to
Office 365 and resolve any issue they may encounter while doing so. • Also help
Users migrate their Public Folders from On-Premise Exchange to Exchange
Online (W15) • Proficient in providing Pre-requirements, Recommendations and
act as a consultant when required for our Enterprise customers during Cut-
Over, Staged, IMAP and Remote Migrations (Hybrid Deployment). •
Troubleshoot Mail flow, Free/Busy, Mailbox Move failures, Hybrid Configuration
wizard failures in a logical/systematic manner to ensure a faster resolution and
a satisfied customer. • As a Microsoft Office specialist we troubleshoot issues
with MS Office Installation, Outlook Connectivity to Exchange. • Provide
assistance to customers regarding general office 365 administrations and user
management. • Troubleshoot Domain management issues. • Frontline Technical
Support for Microsoft’s current hot favorite cloud product: Office 365. • Resolve
issues related to Office 365, Exchange Admin Center and Office Admin Center. •
Deal with system administrators for different organizations across Northern
America and Canada. • Deal with incidents like Officer 365 Migration, Active
Directory, Mailbox Management, Exchange Online connectivity, Mail flow issues,
Compliance Issues, Litigation/Legal holds etc. • Migration to Office 365 with
different types like Cutover Migration, Staged Migration, IMAP Migration, Hybrid
Move and PST Migration. • Public Folder Migration, Room and Resource Mailbox
Migration, Shared Mailbox Migration.
Nov 2013 - Dec 2014 L1 Support | Incident Management Team
Servion Global Solutions
 • Managed Exchange client software like Microsoft Office Outlook and Lync. •
Resolved connectivity issues for remote users while managing upgrades,
backups, server configuration, remote mail, security, virus protection and
software troubleshooting. • Creating Shared Mailboxes, Archiving Policies, Inbox
Rules, Distribution Lists, and Public Folders, etc. • Ticket creation, ticket
escalation and co-coordinating with SPOC’s regarding tickets with the help of
BMC Remedy ITSM Tool. • Responsible for creating and managing users in active
directory and assigning them licenses.

Educat ion
2009 - 2013 Information Technology
Bachelor's degree
University of Pune
2009 - 2013 Information Technology
Bachelor's degree
MMIT

Head line
IT Manager | Operations | Office 365 | Azure | ITIL

Summary
Certified Office 365 Administrator | Migration Specialist to Microsoft Office Platform | ITIL Methodologies |
Microsoft Office 365 Cloud Services & Unified Messaging Solutions

Languages
English
Full professional

Courses
CCNA
ITIL
MS-100 Microsoft 365 Identity and Services
MS-101 Microsoft 365 Mobility and Security

Project s
Project Phoenix
Project Phoenix is basically a Migration of Environment for Orion Carbons Engineered LLC, from IBM Lotus Notes to
Microsoft Office Technologies. The sequence followed was migrating User Mailboxes (1450), Shared Mailboxes
(118), Distribution & Security Groups (1600). We rolled out the SharePoint sites and MS Teams too. Currently team is
undergoing with migrating the applications from LN to O365.

Cert if icat ions

MS-100 Microsoft 365 Identity and Services
MCID: 989374089
MS-101 Microsoft 365 Mobility and Security
MCID: 989374089
ITIL V3 Foundation
9980034620896785