CURRICULUM VITAE

KRISHNA KHANDELWAL
Office 365, Exchange Online, Sharepoint Online, Communication Address:
Skype for Business Online, Active Directory, C-204, WZ-10,
Windows Server 2012, MS Windows 10, MS Office Street No: 16,
2013 Sadh Nagar,
Palam Colony,
E-mail : krishn.k@outlook.com New Delhi - 110045
Mobile : +91 8527676699

Objective

To take up an exciting and challenging opportunity as Office 365 resource in a dynamic and progressive
environment where my skills, talents and abilities will be utilized to the fullest for mutual benefit.

Executive Summary

4.5 years of experience in cloud applications administration focused on managing Office 365 business
productivity products like Exchange, SharePoint and Lync.

Technical Skill Set

 Software and Technology
 Server Operating Systems
 Client Operating Systems
 Application-software
 Tracking Tools/portal
 Remote Assistance Tools
: Office 365 | Exchange Online | SharePoint Online | Skype for
Business Online | Active Directory
: Windows Server 2012
: Windows 10 / 8.1 / 7
: MS-Office 2013 / 2010
: SNOW | Salesforce RemedyForce | BMC Remedy | Customer
Assistance Portal | AWASA | CCF | ASTRO | Tivoli ITIM
: Log Me In / Microsoft Easy Assist / HP Remote Tools

Professional Qualification

 Completed Corporate Training for Office 365 from HCL

 ITIL V3 Foundation Training from HCL
Work Experience

Organization HCL Technologies Ltd

Designation Senior Analyst
Duration March 2013 to Present

Project Capsugel
Description of Duties
 Management and Administration of O365 Admin Center
 Utilize PowerShell to administer Office 365
 Monitor Service Health of Office 365 cloud environment
 Escalate to and work with Microsoft Technical Support when needed
 Develop configuration, administrative, and user documentation
 Drive user adoption by regularly publicizing features which end-users can
utilize to work more effectively
 Provide reports to IT Leadership as required
 Administrative tasks such as updating Office 365 Licenses
 Managing O365 environment on BYOD
 Managing & Configuring Mailboxes, Resource Mailboxes, Mail Contacts
 Creating conference rooms, distribution groups, shared mailboxes
 Configuring Exchange Recipients
 Managing and Configuring Outlook, OWA
 Managing and Configuring Accepted & Blocked Domains
 Configuring Transport Rules
 Troubleshooting Mail flow issues
 Analyzing header information of a mail to verify if it’s a valid or spam
 Management of Active Directory
 Creation of security & distribution groups
 Create and manage new/existing Site Collections, Sites, Library and Lists
 Support end users in the administration and utilization of site collections
and their out of the box features
 Grant and manage SharePoint Site access
 Provisioning legal holds and archiving
 Training new resources based on Business Requirement

Project AT&T
Description of Duties
 Management and Administration of O365 Admin Center
 Utilize PowerShell to administer Office 365
 Monitor Service Health of Office 365 cloud environment
 Escalate to and work with Microsoft Technical Support when needed
 Configuring Exchange Recipients
 Managing and Configuring Outlook, OWA
 Outlook PST management and support
 Managing & Configuring Mailboxes, Resource Mailboxes, Mail Contacts
 Creating conference rooms, distribution groups, shared mailboxes
 Troubleshooting Mail flow issues
 Analyzing header information of a mail to verify if it’s a valid or spam
 Administration of Blackberry Enterprise Server
 Management of Active Directory
  Creation of security & distribution groups
 Create and manage new/existing Site Collections, Sites, Library and Lists
 Grant and manage SharePoint Site access
 Support end users in the administration and utilization of site collections
and their out of the box features
 Develop configuration, administrative, and user documentation
 Provide reports to IT Leadership as required

Project E*Trade Financials

Description of Duties
 Configuring Exchange Recipients
 Managing and Configuring Outlook, OWA
 Outlook PST management and support
 Managing & Configuring Mailboxes, Resource Mailboxes, Mail Contacts
 Management of Active Directory
 Creation of security & distribution groups
 Create and manage new/existing Site Collections, Sites, Library and Lists
 Grant and manage SharePoint Site access
 Attending conference calls with different support groups.
 Root Cause Analysis performed on to client and service owners.
 Mailbox management and Report Generations
 Pro-actively working with Vendor to resolve issues reported by peers
 Training new resources on new Technologies based on Business
Requirement

Organization Convergys India Services Pvt Ltd

Designation Technical Support Officer (T2)
Duration July 2012 to March 2013

Project Microsoft
Description of Duties
 Service Ticket Generation / Assignation / Closure / Logging / Reviewing Case
Logs isolating and diagnosing root cause for failure.
 Setup and troubleshooting of IMAP/POP3 accounts
 Managing and Configuring Outlook, OWA
 Outlook PST management and support
 Assigning permissions for shared file/ folder
 Troubleshooting Microsoft Windows desktop Operating systems like
Windows 7 / 8.
 Account Logon problems or user profiles, WinLogon crashes.
 Providing Permissions over registry and system files, if application or
services are not starting which are dependent upon appropriate
permissions.
 Analysis of Event logs report generated from Event Viewer
 Backup & Restore of system & user data
 Taking Technical Triages of Team Members on prevailing issues with
Microsoft Technologies.
Organization Wipro Ltd
Designation Technical Support Associate
Duration Feb 2012 to July 2012

Project HP Tech
Description of Duties
 Service Ticket Generation
 Analyze / Log / Track and Resolve Software/Hardware related issues
 Remote support to client, end users using remote tools
 Providing assistance for installation and troubleshooting of printers,
scanners, All-in-One’s locally and on networks
 Troubleshooting Printing not working in the Environment.
 Troubleshooting Printing Services not starting or crashing or hanging.
 Remote Installation / Troubleshooting of different Software applications,
and Installation of updates/patches.
 Maintain highest level of customer satisfaction at all times with an eye on
productivity

Educational Qualification

 Master of Computer Applications from LPU Distance Education awaiting final result.
 B. Sc. (H) Computer Science from Deen Dayal Upadhyaya College, Delhi University In 2008-2011
Session.
 Secured 76% aggregate in XII Boards Examination (C.B.S.E), Delhi In 2007-2008 Session.
 Secured 80% aggregate in X Boards Examination (C.B.S.E), Delhi In 2005-2006 Session.

Date: March 19, 2021

Place: New Delhi, India (KRISHNA KHANDELWAL)