AKASH HUMAR PANIGRAHI

Software Engineer,
Contact No. : 91-8328919036
E-mail:- apanigrahi745@gmail.com

Current Exposure:
Service Now, Reporting Analytics, ITSM, ITOM & ITBM implementation and configuration. 3 rd party
tool Integration.
Experience Summary:

 Hands-on design, development and deployment experience with the Service-Now

Platform.
 Worked on Incident Management, change management application, Asset Management &
CMDB
 Implementation ,Upgrade , Integration any 3 rd party tool /interface , product Development
and Training on Different product of and Service- Now Like, ITSM, Analytics, CMDB, Service
catalogue management ,Service level management

Service-Now ITSM Specialist for SNT Software Solution Pvt. Ltd. from June 2016to till date.

Technical
 Service Now Automation /Implementations
 Data Validation
 Reporting dashboard
 Administration Service Now ITSM and development
 ITIL v3 Certified
Educational Qualification

Qualification Board/University NAME OF INSTITUTE Year Percentage

B.Tech(EE) Biju Patnaik University of Gandhi Engineering 2012-2016 7.3
Technology(BPUT) Collage, BBSR
12th CHSE Om Bhur Bhuvah Svah 2012 64%
10th BSE P.B. High school,BBSR 2010 70%

TOOLS : Service-Now ITSM

Operating Systems : Windows & UNIX
Database : Oracle & MySQL
Programming Skills : Java scripting & SQL
Project 1
Project: Infrastructure as a service (Service Now ITSM to EHC)
Company: DELL- EMC
Client: Albert stone USA
Descriptions : Based on existing Service Now production environment and supporting ITIL processes,
Dell EMC will integrate Service Now for self-service portal navigation, service catalogue request forms,
process/workflow orchestration, approval workflow, change management, request fulfilment
automation and automated updates to the CMDB
Role: Developer
 Define Catalog Request Form / Item - configurable tables, attributes and variable set
 Catalog Form UI Action and Client Scripts
 Request Fulfilment Workflows
 Define Catalog Access Levels
 Deployment of Catalog to Portal (optional)
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  Provisioning Response Notification (success/failure)
 CMDB Form Updates
 Workflow Customization & Server-side Scripting
Configure Instance Parameters
Project 3: SERVICENOW APPLICATION DEVELOPEMENT
Team Size: 5
Role: Servicenow Developer
Client: Global US
Descriptions: Creating Custom Application Module Work order
Responsibilities:
 Supports ITSM process for designated ITSM initiatives by participating in the development of test
scenarios and test plans based on user requirements;

 Defining Client script , UI policy , ACL , UI action and Business Rule

 Table and view development
 Workflow and Email Notifications
 participating in the development and implementation of standard operating procedures (SOPs);
assisting in the development and delivery of user training sessions and associated materials (e.g.,
training guides, user manuals) to support change adoption;
 providing coaching and roll-out support to users throughout the implementation process
Supports ITSM Processes of Incident Management and Request Fulfillment by performing in-depth
analysis on large volumes of data, interpreting data, analyzing results;
 Use analysis to identify trends and opportunities for improvement with sufficient and specific
 information to support actions;
 Collaborate with teammates to provide results that are clear and concise; provide information to IT
Teams for improving clarity and accuracy of data;
 Identify and implement improvements for data analysis and communication of results (continuous
improvement
Project 4: SERVICENOW FORM DESIGN AND CONFIGURATIONS
Team Size: 6
Role: Team member
Client: Emc
Description: Creating Form Design and implementation

Responsibilities:
 Table and view development(Incident, Change , CMDB)
 Service Catalog , Workflow and notification
 Defining Client Script, UI Policy, UI Action

Project 5:- Discovery/Business Service Map Implementation /Development

Designation: Team member
Team size: 6
Environment: Service Now, CMDB, Discovery, Service Mapping

 Create Business Services, Technical Services, Service group and also creating dependency mapping
relationship.
 Configure some CI relationship to support Incident, Change, Problem
 Discover IT Infrastructure directly related to the Business Services
 Creating some probe and sensor and also giving Entry point.
 Mid Server Installation & configuration
 Creating Discovery behavior, CI classification and also product classification.
 Create and test Credentials, various data collected by Discovery.
 Discovery API’S on the developer Portal & Troubleshooting & ECC Queue by System Command.
 Creating such kind of Discovery Patterns, Messages, Schedules, Commands & Traffic based
Discovery.
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  Business service analysis & maintenance using maps & Pattern customization.
 Advanced Service Mapping configuration & troubleshoot maps in Service Mapping
 Optimization of probes and sensors.
 Automatic sensor cancellation
 Port Scanning
 Classification
 Identification
 Daily Scan

Other Responsibility:
• Configure locations, sites,
• User permission issues,
• Support group creations,
• Application Role
• creating service targets,
• Asset configurations,
• configuring catalogues (Generic & Product),
• configuring notifications,
• Auto assignments,
• Templates (Task and Work order),
• Approval workflow.
• Data Management includes Data Loads, Asset loads.
• Foundation data Loads like
• Product & Ops categorization
• Site Loads

Trainings/Certification attended so far: ITIL V3 foundation certificate.

Personal Details:
Father’s Name : Rabindranath panigrahi
D.O.B : 27th Apr 1995
Gender : male
Nationality : Indian
Languages Known : English, Hindi
Hobbies &Interest : Travelling, Photography, Gardening, Cooking Delicious food, chatting with friends,
Listening Music,
DECLARATION: I hereby declare, that the details furnished above are true to the best of my knowledge and
belief.

Date: Akash Panighrahi

Place:

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