`In the role you will…

 Handle all issues and concerns – you're the one-stop resolution for our customers
o VP Recruitment: You acted as student relations for all the problems you faced while
starting the club.
 Diplomatic manner is key: keep calm, confident and reassuring.
 Meet and exceed monthly sales targets
o Your upselling approach from Boston Pizza:
o “There’s always room for dessert.”
o Giving them your favourite drink and side recommendation
 Work in a fast-paced environment that requires a high degree of multi-tasking
o Keeps me on my toes to stay organized and plan ahead of time to optimize focus
o Boston Pizza: Having to serve multiple tables, keep track of food quality and
 Be able to work a varied and flexible schedules (Monday – Sunday)

Ideal Sales Associates

 Enjoys solving customer problems – they take accountability for customer issues.
o The LEAD approach – give examples from Rexall when you had to troubleshoot and help
an irate customer – especially if it was your screwup.
 Accidently charging the wrong package – mistakes will happen, it’s how you fix
them that matters.
 Have a knack for building rapport – they genuinely care about our customers’ needs.
o How do you engage the customer? Discuss the conversation tactics you use and your
active listening approach.
 Pick up on their tone, body language.
 How you can use your strong depth of product knowledge to tailor your
approach to finding the right product
o Example: Upselling Canada Post merchandise
 Ensure our customers understand our products and services. 
o Clear communication is key! – Concise relaying of information, matching speaking pace
to customer for better comprehension and projecting confidence so they know they are
buying the right item
  Example: MoneyGram through Post Office – lots of terms and conditions to
understand and a hectic procedure. These ideas helped customers feel
confidence in their purchase.
 Take pride in their work environment and wants to see the team succeed!
o Positive, friendly attitude
Acts as brand ambassadors, educators, problem solvers, and so much more!

Tell me about yourself

- Past: Sales Associate – mention previous experiences

- Present: Musician/student/educator and sales associate – as a musician, having an

understanding of connection, networking and sales are important to market yourself.
o This job provides a stepping stone to that by allowing me to work in the business field
(tech experience always looks good on a resume)
o Sharpens my skills to connecting and selling with others

- Future: Teacher – building rapport with both students, parents and colleagues how having a
knowledge of sales and budgeting is crucial for being a teacher

Why should we hire you?

- I love working in sales and building a genuine connection with the customers to find the right
product for their needs
- The team culture fits my goals and values
- Can approach conflict resolution from many different angles to keep customers satisfied
- Will go above and beyond monthly sales targets – list approaches from BPs and Rexall
- Working in a tech-based career is good for development

Situation: Set the scene and give the necessary details of your example.
Task: Describe what your responsibility was in that situation.
Action: Explain exactly what steps you took to address it.
Result: Share what outcomes your actions achieved.

Listen to them without interrupting

Evaluate the situation

Acknowledge their feelings

Determine an appropriate course of action

Strengths

- Friendly, willing to take the lead when the opportunity arises, resourceful, optimistic.
- Critical thinking and LEAD approach first

Weaknesses

- Scatterbrain: It has forced me to become consciously organized – including writing to-do lists
and using active listening to follow verbal directions. Becoming organized helps boost
productivity and at the end of the day – more sales
- Trouble asking for help: Has made me more self-aware and critically think about my situation.
Questions

What are the most important things you’d like to see someone accomplish in the first 30, 60, and 90
days on the job?

What are the current goals that the company is focused on, and how does this team work to support
hitting those goals?

Can you tell me about my direct reports? What are their strengths and the team’s biggest challenges?

What are the biggest challenges that someone in this position would face?

Is there anything that concerns you about my background being a fit for this role?