Professional Documents
Culture Documents
MEMOre Complaints
MEMOre Complaints
FOR: CEO
EDO
RLD
From: LD
The agency had been receiving numerous complaints regarding the delay in the
release of certifications issued to clients who have imported items abroad. To be clear
the legal division uses these categories in clearing certifications:
Applications are Initiated at the RLD wherein they will forward the same to the
EDO. The EDO would in turn approve the LOI and return the same to the RLD, where
the RLD would forward the same to the LD for clearance. Throughout this process
some certification reaches the LD days even weeks since the same was initially received
through the RLD. But whenever clients would follow up on their request, they will
always be directed to follow up the same to the LD, making it appear that the delay all
throughout was due to the LD’s strict screening of these clearances. Hence it now
appears that the LD is responsible for all these incoming complaints.
First of all, prior to reaching the LD, no screening process is being done as to these
applications, it would seem that the RLD and the EDO receives and approves all of
these ministerially without regard for the number of times a particular individual or
entity had applied for the same or as to the quantity being imported in these
certifications. All these applications winds up at the LD regardless of the circumstances
in the certification. That is why the LD took it upon itself to screen the same.
So as to erase the notion that these complaints should be directed at the LD, the
undersigned had advised the staff at the LD to only check if the applicant individual or
corporation has a pending case with the LD there being none the LD will ministerially
issue the necessary clearance for these certifications. Note that this clearance only means
that the subject application has no pending case/s before the LD. Any future complaints
from these applicants or stakeholders should be directed elsewhere.