SBMA Citizen Charter Manual 3rd Edition 2021

SUBIC BAY METROPOLITAN AUTHORITY
Prepared by: Reviewed by: Approved by:
Service Quality Process Owner/Division Head of Office/Manager

Coordinator
CITIZEN’S CHARTER
November 2021
CITIZEN’S CHARTER
2019 (1st Edition)
1
SUBIC BAY METROPOLITAN AUTHORITY
Prepared by: Reviewed by: Approved by:
Service Quality Process Owner/Division Head of Office/Manager

Coordinator
CITIZEN’S CHARTER
November 2021
CITIZEN’S CHARTER
2019 (1st Edition)
2
CLIENT STEPS I. AGENCY
MANDATE
ACTION
FEES TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
On March 13, 1992, the Philippine Congress passed Republic Act 7227,
known as the Bases Conversion and Development Act of 1992, in
anticipation of the pull-out of the US military bases in the country. Section
13 of RA 7227 created the Subic Bay Metropolitan Authority to:
• To develop the Subic Special Economic Zone into a self-sustaining,

industrial, commercial, financial and investment center to generate
4. Proceed to the employment opportunities in and around the zone, and to attract and
Office of the promote productive foreign investments;
Chairman and
Administrator to • To operate and manage the Subic Special Economic Zone as a separate
receive CoR/CRTE customs territory ensuring free flow or movement of goods and capital
within, into and exported out of Subic Special Economic Zone, as well as
provide incentives such as tax and duty free importation of raw
TOTAL PROCESSINGSubic Bay Metropolitan Authority
TIMEand equipment; 3working days
materials, capital
• To coordinate with the National Government in the defense of the zone

and security of its perimeters; and
• To provide and establish its own internal security and firefighting forces.
II. VISION
To be the leading Eco-urban Freeport in Southeast Asia.
III. MISSION
To grow the Freeport to be an environmentally sustainable community
where locators stay ahead of their competitors and our stakeholders enjoy
the highest quality of life.
CITIZEN’S CHARTER
2019 (1st Edition)
3
CLIENT STEPS IV. AGENCY
SERVICE CREDO FEES TO BE
ACTION
PROCESSING PERSON
We are individually and collectively responsible for maintaining and
continuously improving the quality of our products and services.
We are dedicated to enhancing the quality of our own operations in order

to achieve new levels of efficiency, customer satisfaction and value. We
constantly seek new and innovative ways to serve our internal and external
customers better each time.
4. Proceed to the
Office of the We are committed to providing services that anticipated and fulfill the
Chairman and stated or implied needs of our customers and stakeholders, even as we
Administrator to constantly strive to exceed their expectations.
receive CoR/CRTE
We serve with enthusiasm, courtesy and integrity. We believe that working
together at all times is essential to the delivery of total customer service
Subic Bay Metropolitan Authority
TOTAL PROCESSING TIME
and satisfaction. 3working days
Everything we do is directed toward the achievement of service excellence

as civil servants and as a public institution.
CITIZEN’S CHARTER
2019 (1st Edition)
4
CLIENT STEPS AGENCY ACTION V.FEES
LIST OF SERVICE
TO BE PROCESSING PERSON
Page
Department/Office Services
Number
1. Accreditation 1. Issuance of Accreditation Permit (New/ 15
Office Renewal)
2. Issuance of Provisional Accreditation 19
4. Proceed to the 3. Issuance of Accreditation Permit 22
Office of the (new/renewal) Online
Chairman and
Administrator to 2. Airport 1. Issuance of One Day Sticker Pass 28
receive CoR/CRTE Department
2. Issuance of Access Pass (Annual, 30
Seasonal, Temporary)
3. Issuance of Flight 3working days
Line Driver’s Permit 34
4. Issuance of AMA Vehicle Pass 37
3. Building Permit 1. Issuance of Building Permit 40
and Safety
2. Issuance of Occupancy Permit 47
Department
4. Business and 1. Processing of New Business Proposal 55
Investment Group and Locator’s Request for Renewal of
(General Business Lease/Sublease Agreement
and Investment
2. Issuance of New/Renewal Certificate of 62
Department,
Registration (CoR) and Certificate of
BID-Manufacturing
Registration and Tax Exemption
and Maritime,
(CRTE)
BID-Leisure,
BID-Logistics, 3. Issuance of Letter of Endorsement to 68
BID-ICT) Securities and Exchange Commission
(SEC)
4. Issuance of Certified True Copy (CTC) 70
of the Certificate of Registration (CoR)
and Certificate of Registration and Tax
Exemption (CRTE)
5. Ecology Center 1. Issuance of Subic Bay Freeport Zone 73
Certificate of Non-Coverage
2. Issuance of Permit to Conduct 76
Environmental Activity in Terrestrial
CITIZEN’S CHARTER
and/or Marine Ecosystem (including
Research Permit)
st
2019 (1 Edition)
5
3. Issuance
FEES TOof BE
Amendment to Subic Bay PERSON
PROCESSING 78
CLIENT STEPS AGENCY ACTION
Freeport
PAIDZone Certificate
TIMEof Non- RESPONSIBLE
Coverage
4. Issuance of Notice to Proceed 81
5. Issuance of Environmental Clearance 83
for Processing of Admission of
Imported Raw Materials
4. Proceed to the 6. Issuance of Environmental Clearance 86
Office of the for Processing of Admission of
Chairman and Imported Recyclable Materials
Administrator to
7. Issuance of Permit to Transport 89
receive CoR/CRTE
Effluent, Septage and Sewage
8. Issuance of Environmental Clearance 91
TOTAL PROCESSING TIME 3working days
for Accreditation of Service Providers
9. Issuance of Permit to Operate Air 94
Pollution Source Installation
10. Issuance of Tree Cutting/Tree 96
Trimming Permit (For trees that are
hazard to life and property)
6. Fire Department 1. Fire Safety Inspection 99
2. Issuance of Hot Works/Hazardous 101
Operation Permit
3. Conduct of Fire Brigade and Rescue 103
Training
7. Intelligence and 1. Issuance of Clearance for 106
Investigation Office New/Renewal of Certificate of
Accreditation
2. Conduct of Record Check/Background 110
Investigation of Qualified Applicants
3. Conduct of Record Check/Background 112
Investigation of Local/Foreign SBF
Incorporators/Shareholders and SBIA
Clients Requesting for SBIA Access
Pass
4. Conduct of Special Inquiry 115
CITIZEN’S CHARTER
5. Conduct of Intelligence Operations 117
2019 (1st Edition)
6
6. Conduct
FEES TO Intelligence Coverage
BE PROCESSING 119
PERSON
7. Conduct of Security Coverage/Security 121
Assistance Provided to Foreign/Local
Dignitaries
8. Conduct of Investigation on Reported 123
Violation of Laws and SBMA Rules and
Regulations, and Motor Vehicle Mishap/
Accident
4. Proceed to the
Office of the 9. Issuance of Certification/Investigation 125
Chairman and Complaint Report
Administrator to
10. Issuance of Fingerprint Evaluation for 127
receive CoR/CRTE
the Issuance of SBMA Gate Pass
11. Issuance of Clearance for 129
Replacement of Lost SBMA Gate Pass
12. Issuance of Clearance/Certification for 131
Result of Derogatory Information (DI)/
Record Check (RC)
13. Release of Impounded Vehicle 133
Involved in Motor Vehicle
Mishap/Accident
8. Labor 1. Endorsement for Issuance of Alien 136
Department Employment Permit (AEP) / Alien
Employment Certificate (AEP) of
Exclusion or Exemption
2. Endorsement for Issuance of 143
Provisional Work Permit (PWP) and
Special Work Permit (SWP)
3. Endorsement for Issuance of Entry/Exit 149
Gate pass (New/Renewal)
4. Manpower Sourcing Services 154
5. Conciliation – Mediation (Locators/ 158
Contractors/Subcontractors/Service
Providers)
6. Labor Standards Inspection (Locator) 161
7. Endorsement for Issuance of Entry/Exit 163
CITIZEN’S CHARTER
Gate pass (Students)
2019 (1st Edition)
7
8. Labor
FEESStandards
TO BE Inspection
PROCESSING 167
PERSON
(Contractors/Subcontractors)
9. Issuance of Certificate of Accreditation 169
(Manpower Services, Janitorial/
Messengerial, Security Services and
Port Related Services)
10. Conciliation – Mediation of Referral 173
Case
4. Proceed to the
Office of the 11. Labor Standard Inspection 175
Chairman and Compliance
Administrator to
9. Land and Asset 1. Issuance of Transfer of Custody 178
receive CoR/CRTE
Development
2. Issuance of Technical Clearance 180
Department
3. Issuance of Repainting
TOTAL PROCESSING TIME Permit
3working days 182
4. Issuance of Certificate of Residency or 184
other Similar Certification
5. Issuance of Locational Map/Technical 186
Plan
6. Issuance of Authority to Survey 188
7. Certified Machine Copy of the Original 190
8. Validation of Technical Plan for 192
Sublessor and Sublessess
9. Processing of Term Sheet and Lease 194
Proposal and Other Contract Related
Request
10. Endorsement of Property Lot Survey 197
(PLS) Plan
11. Issuance of Property Lot Survey Plan 199
for SBF Housing Unit
10. Law 1. Issuance of Clearance for Road Works 202
Enforcement as Prerequisite for the Application in
Department Building Permit and Safety Department
2. Conduct Seminar on Firearm Safety 204
and Procedure and Training on
Familiarization Firing for Security
CITIZEN’S CHARTER
Service Providers
2019 (1st Edition)
8
3. Processing
FEES TO of BEAuthority to Travel/
PROCESSING 206
PERSON
Transfer of Motor Vehicles/Equipment
within Subic Bay Freeport Zone
4. Provide Security Escort Outside Subic 208
Bay Freeport Zone
5. Provide Security Service Within Subic 210
Bay Freeport Zone
4. Proceed to the 6. Conduct seminar on SBMA Traffic 213
Office of the Rules and Regulations for Transport
Chairman and Service Providers
Administrator to
7. Releasing of Impounded Vehicles 215
receive CoR/CRTE
8. Release of Confiscated Fishing 217
Paraphernalia
9. Release of Confiscated Merchandise/ 219
Items
11. Maintenance 1. Tower lights Rental Services 222
and Transportation
2. Issuance of Excavation Permit 224
Department
3. Repair/Maintenance and other Services 226
4. Request for Garbage Collection 229
5. Application of Motor Vehicle Operator’s 231
Identification Card
6. Transportation/Equipment Service 233
Request
7. Vehicle/Equipment Maintenance/Repair 235
Services Request
12. Media 1. Media Production Management 240
Production
2. Broadcast Media Management for Paid 242
Department
Commercial
3. Broadcast Media Management for 244
Public Service
4. Media Relations Management 246
5. Media Relations Management for 248
Cruise Ship
13. Motor Vehicle CITIZEN’S CHARTER
1. Issuance of Admission Authority for 251
and Registration Duty Free and
st Tax Exempt Motor
Office
2019
Vehicles
(1 Edition)
9
2. Issuance
FEES TOof Authority tor Release for
BE PROCESSING 253
PERSON
Duty Free
PAIDand Tax Exempt TIMEMotor RESPONSIBLE
Vehicles
3. Issuance of Certificate of Admission for 255
Duty Free and Tax Exempt Motor
Vehicles
4. Issuance of Certificate of Registration 256
Renewal for Duty Free and Tax Exempt
4. Proceed to the
Motor Vehicles
Office of the
Chairman and 5. Issuance of Conduction Pass for Duty 258
Administrator to Free and Tax Exempt Motor Vehicles
receive CoR/CRTE
6. Issuance of Accreditation for 260
Transportation Service Providers
TOTAL PROCESSING TIME (new/renewal) 3working days
7. Issuance of Vehicle Decal/Sticker 263
14. Office Services 1. Application for New SBMA Identification 266
Department (Batch Processing for 20 or more
applicants per company)
2. Application for Temporary Paper Pass 270
3. Management of Documents and Mail 272
Matters
4. Request for Information/Document 276
Executive Order (EO) No. 2 on
Freedom of Information
5. Application for Renewal SBMA 280
Identification (Batch Processing for 20
or more applicants per company)
6. Application for SBMA Identification 284
(New/Renewal – Individual Processing)
15. Planning and 1. Issuance of Socio-Economic Profile 292
Development Office
2. Issuance of Property Clearance and Lot 294
Survey Evaluation
3. Issuance of Locational Clearance 296
16. Public Health 1. Occupational Health and safety 300
and Safety Inspection
Department CITIZEN’S CHARTER
2. Issuance of Medical Certificate and 302
2019
Health (1st
Card Edition)
3. Medical Standby Services 306
10
4. Dental
FEESServices
TO BE PROCESSING 308
PERSON
5. Drug Testing Services 312
6. Emergency Medical Services 314
7. Non-Emergency Medical Services 317
17. Seaport 1. Issuance of Seaport Controlled Blank 321
Department Forms (Manual)/Anti-Pilferage Seal
4. Proceed to the 2. Processing of Seaport Cargo 324
Office of the Clearance/Permit (Manual)
Chairman and
3. Processing of Vessel Entry Clearance 330
Administrator to
receive CoR/CRTE 4. Processing of Vessel Exit Clearance 332
5. Processing of Gate Pass Management 335
TOTAL PROCESSING TIME System (GMS) 3working days
6. Issuance of Clearance for Cargoes 338
Entering or Exiting Tipo (Outer Gate)
7. Inspection of Cargo (Cargo Clearance 341
Application – Tally Sheet)
8. Clearance for the Release of Cargoes 352
from Inner Gates Containerized/
Petroleum/Bulk/Bulk Break Cargoes
(Entry/Exit at Controlled Areas – Boton/
NCT/Tank Farm/PPC/Leyte
9. Clearance for the Release of Bulk/Bulk 356
Break Cargoes (NSD)
10. Ship Pre-Arrival Meeting (SPAM) 364
11. Boarding Formalities 369
12. Pre-Departure Inspection 376
13. Monitoring of Vessel Operations and 380
Other Port Related Operations at Pier,
Wharves, Warehouses, Open Spaces
and Other Seaport Controlled Area
14. Monitoring Auxiliary Services or Other 385
Related Activities (Bunkering,
Chandling, Cargo Handling, Fender-
Ladder Accommodation, Lease-Rental
CITIZEN’S CHARTER
of Warehouse or Open Space, Ship
Repair, WaterstTendering, Watersports
2019 (1 Edition)
Equipment Sticker Registration-
Renewal)
11
18. Tourism 1. Issuance
FEES TO of BE
EventsPROCESSING
Permit 395
PERSON
Department PAID TIME RESPONSIBLE
2. Issuance of Establishment 401
Classification Certificate
3. Reservation of Facilities 404
4. Provision of Tour Guide Services 408
5. Issuance of Marketing and Advertising 410
Permit
4. Proceed to the
Office of the 19. Trade 1. Endorsement for the Application of 414
Chairman and Facilitation and Initial System Registration (Value
Administrator to Compliance Added Service Provider)
receive CoR/CRTE Department
2. Endorsement for the Application of 416
Client Profile Registration System to
TOTAL PROCESSING TIME the Bureau of Customs
3working days
3. Admission Permit Processing 417
4. Conversion of Approved Admission 420
Permit
5. Cancellation of Approved Admission 421
Permit
6. Processing of Declaration for Admission 422
of Foreign Goods Discharge for SBMA
Controlled/Regulated Items Discharge
to Subic Port
7. Processing of Declaration for Admission 426
of Foreign Goods Discharge Other
Than Subic Port
8. Revalidation/Cancellation/Amendment 428
of Declaration for Admission of Foreign
Goods
9. Manual Import Processing 429
10. Manual Export Processing 431
20. Visa Office 1. Issuance of Special Subic-Clark Visa 434
Endorsement Certificate for Foreign
National in Subic (Online)
2. Issuance of Visa Exempt Certificate 440
CITIZEN’S CHARTER
3. Issuance of Endorsement for 443
Revocation/Cancellation/Downgrading
2019 (1st Edition)
of Special Subic-Clark Visa (Online)
12
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE
Subic Bay Metropolitan

TOTAL PROCESSING TIME 3working Authority
days
FRONTLINE DEPARTMENT
CITIZEN’S CHARTER
2019 (1st Edition)
13
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
ACCREDITATION OFFICE
External Services
CITIZEN’S CHARTER
2019 (1st Edition)
14
CCS-A9-ACO-01
REV00 /02-01-2020
1. Issuance of Accreditation
FEES TOPermit (new/renewal)
BE PROCESSING PERSON
This procedure defines the roles and responsibilities of Accreditation Office in
the processing of Accreditation Permit for all service providers, suppliers and
contractor’s (except for manpower, janitorial, security and port related services )
from receipt of application to the issuance of Accreditation Permit (new/renewal)
Office or Department: Accreditation Office

4. Proceed to the
Office of the Classification: Simple
Chairman and
Administrator to
Type of Transaction: G2B – Government to Business
receive CoR/CRTE
Who May Avail: All Service Providers (except manpower, janitorial,
TOTAL PROCESSING TIME security and port3working days ) whose
related services
businesses are located outside the Freeport Zone.
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
A. New/Renewal Application of Accreditation Permit
1.Application form for Accreditation Accreditation Office-

Room 205, 2/F
Regulatory Group
Building, Labitan Street,
corner Rizal Highway,
SBFZ/Downloadable
Forms at
http://www.mysubicbay.com
.ph/about-us/departments/
accreditationoffice
2.Mayor’s Permit/Business Registration To be secured at

Business Permit
Licensing Office at your
Local Government Unit
(LGU) where company is
located
For Sole Proprietorship To be secured at
Department of Trade
and Industry
For Cooperative
CITIZEN’S CHARTER
To be secured at
2019 (1st Edition) Cooperative
Development Authority
15
CCS-A9-ACO-01
REV00 /02-01-2020
CHECKLIST OF REQUIREMENTS
FEES TO BE PROCESSING WHERE TO SECURE
PERSON
For Corporation, Partnership or Association To be secured at
Securities and Exchange
Commission
3. Company Profile To be provided by the
Company
List of Company Officers/Organizational Chart
4. Proceed to the
Office of the List of Employees and vehicles assigned within
Chairman and SBFZ
Administrator to
receive CoR/CRTE
Copy of LTO Registration

Copy of Driver’s License
3working Authority
days
4. License Permit or other issuance To be secured from

concern government
agency for which
authorization to engage
in the business activity
being applied for is
required
5. Clearances To be secured at
concern SBMA
Department
Environmental Clearance for Accreditation – Ecology Center- G/F,
(new/renewal) Regulatory Group
SBFZ
Accreditation Evaluation Clearance-(renewal) Labor Department-
Building 255, Room 210,
Barryman Road, SBFZ
Fire Safety Recommendation –(Petroleum hauling- Fire Department-
new) Building 71 Sampson
Road, Central Business
District, SBFZ
CITIZEN’S CHARTER
2019 (1st Edition)
16
CCS-A9-ACO-01
REV00 /02-01-2020

1. Submit duly 1.0. Receipt of duly None 30 minutes Accreditation
accomplished accomplished application Officer
application form form and complete
and complete documentary
documentary requirements
requirements
4. Proceed to the
Office of the
Chairman and 1.1. Logs and reviews None 2 hours Accreditation
Administrator to complete documentary Officer
receive CoR/CRTE requirements and SBMA
Clearances

days
2. Received Billing 2.0. Preparation and None 30 minutes Accreditation
Assessment issuances of Billing Officer
Assessment
3. Proceed to 3.0. Accept payment and USD200 30 minutes Cashier, SBMA

SBMA Cashier for issuance of Official Treasury
payment of Receipt Department
Accreditation Fee
4.Submit photo 4.0. Receipt of photocopy None 30 minutes Accreditation

copy of proof of of Proof of Officer
payment Payment/Official Receipt
and advised proponent to
follow up status of
application
4.1. Prepares Certificate None 3 hours Accreditation

of Accreditation, Deed of Officer
Undertaking, list of
registered vehicles
assign within SBFZ
CITIZEN’S CHARTER
2019 (1st Edition)
17
CCS-A9-ACO-01
REV00 /02-01-2020

4.2. Endorse complete None 1 day Officer-In-Charge,
documentary Compliance
requirements, Certificate Review and
of Accreditation, Deed of Accreditation Office
Undertaking and List of
registered vehicles to
4. Proceed to the OIC, Compliance Review
Office of the and Accreditation Office
Chairman and for review and initial
Administrator to approval
receive CoR/CRTE
TOTAL
documentary Subic Bay Metropolitan Authority
PROCESSING TIME 3working days Regulatory Group
requirements, Certificate
of Accreditation, Deed of
Undertaking and List of
OIC, Regulatory Group
for final approval
5. Received Deed 5.0. Issuance of None 1 hour Accreditation

of Undertaking for Accreditation Permit and Officer
signing and list of registered vehicles
notarize and submit upon receipt of notarized
to Accreditation Deed of Undertaking
Officer prior to
issuance of
Certificate of
Accreditation and
list of registered
vehicles
TOTAL PROCESSING TIME 3 working days
CITIZEN’S CHARTER
2019 (1st Edition)
18
CCS-A9-ACO-02
REV00 /02-01-2020
2. Issuance of Provisional Accreditation

the processing of Provisional Accreditation for Trucking, Freight Forwarding,
Customs Brokerage and Other Port Related Services from receipt of application
to the issuance of Provisional Accreditation (6 months)
Office or Department: Accreditation Office

4. Proceed to the
Chairman and
Administrator to Type of Transaction: G2B – Government to Business
receive CoR/CRTE
Who May Avail: Trucking, Customs Brokerage, Freight Forwarding
and other Port Related Services whose in the
TOTAL PROCESSING TIME 3working
process of meeting the fulldays
criteria and is granted a
specified period of time to conduct limited business
operation.
A. Application for Provisional Accreditation

(6 months only)
1.Application form for Provisional Accreditation Accreditation Office-
Room 205, 2/F
Regulatory Group
SBFZ/Downloadable
Forms at
accreditationoffice
2.Mayor’s Permit/Business Registration To be secured at

Business Permit
located
Department of Trade
CITIZEN’S CHARTER and Industry
For Cooperative To be secured at
2019 (1st Edition) Cooperative
19
CCS-A9-ACO-02
REV00 /02-01-2020
PERSON
Commission
3. List of Employees and vehicles going in and out of To be provided by the
SBFZ, Copy of Driver’s License and LTO Company
Registration
4. Proceed to the
4. License/Permit or other issuance ( i.e. Philippine To be secured at
Office of the
Shippers Bureau Accreditation for Freight concern government
Chairman and
Forwarding, Bureau of Customs Accreditation for agency for which
Administrator to
Custom’s Brokerage) authorization to engage
receive CoR/CRTE
being applied for
FEES TO BE
3working days
PROCESSING PERSON
1. Submit duly 1.0. Receipt of duly None 30 minutes Accreditation
accomplished accomplished application Officer
application form form and complete
and complete documentary
documentary requirements
requirements
1.1. Logs and reviews None 2 hours Accreditation

complete documentary Officer
requirements
2. Received Billing 2.0. Preparation and None 30 minutes Accreditation

Assessment issuances of Billing Officer
Assessment
3. Proceed to 3.0. Accept payment and USD200 30 minutes Cashier, SBMA

SBMA Cashier for issuance of Official Treasury
payment of Receipt Department
Accreditation Fee
4.Submit photo 4.0. Receipt of None 30 minutes Accreditation

copy of proof of photocopy of Proof of Officer
payment CITIZEN’S CHARTER
Payment/Official Receipt
and advised proponent to
follow up status of 2019 (1st Edition)
application
20
CCS-A9-ACO-01
REV00 /02-01-2020

4.1. Prepares Certificate None 3 hours Accreditation
of Provisional Officer
Accreditation and list of
registered vehicles
assign within SBFZ
4. Proceed to the
4.2. Endorse complete None 1 day OIC, Compliance
Office of the
documentary Review and
Chairman and
requirements, Certificate Accreditation Office
Administrator to
of Provisional
receive CoR/CRTE
Accreditation and List of
TOTAL Subic Bay Metropolitan
OIC,PROCESSING
Compliance ReviewTIME 3working Authority
days
and Accreditation Office
for review and initial
approval
4.3. Endorse complete None 1 day OIC, Regulatory

documentary Group
requirements, Certificate
of Provisional
Accreditation and List of
OIC, Regulatory Group
for final approval
5. Received copy of 5.0. Issuance of None 1 hour Accreditation

Provisional Provisional Accreditation Officer
Accreditation and and list of registered
list of registered vehicles
vehicles
CITIZEN’S CHARTER
2019 (1st Edition)
21
CCS-A9-ACO-03
REV00 /06-01-2020
3. Issuance of Accreditation
FEES TOPermit (new/renewal) PERSON
BE PROCESSING
Online Process PAID TIME RESPONSIBLE
the processing of Accreditation Permit for all service providers, suppliers and
contractor’s (except for manpower, janitorial, security and port related services )
from receipt of application to the issuance of Accreditation Permit (new/renewal)
4. Proceed to the Office or Department: Accreditation Office

Office of the
Classification: Complex
Chairman and
receive CoR/CRTE
Who May Avail: All Service Providers (except manpower, janitorial,
security and port related services ) whose
TOTAL PROCESSING TIME businesses are 3working days the Freeport Zone.
located outside
A. New/Renewal Application of Accreditation Permit
1. Application form for Accreditation Accreditation Office-

Room 205, 2/F
Regulatory Group
SBFZ/Downloadable
Forms at
accreditationoffice
2. Mayor’s Permit/Business Registration To be secured at

Business Permit
located
Department of Trade
and Industry
For Cooperative CITIZEN’S CHARTER
To be secured
Cooperative
at
2019 (1st Edition) Development Authority
22
CCS-A9-ACO-03
REV00 /06-01-2020
PERSON
Commission
3. Company Profile To be provided by the
Company
List of Company Officers/Organizational Chart
4. Proceed to the
Office of the List of Employees and vehicles assigned within
Chairman and SBFZ
Administrator to
receive CoR/CRTE
Copy of LTO Registration

Copy of Driver’s License
3working Authority
days
4. License Permit or other issuance To be secured from

concern government
agency for which
authorization to engage
being applied for is
required
5. Clearances To be secured at
concern SBMA
Department
Environmental Clearance for Accreditation – Ecology Center- G/F,

(new/renewal) Regulatory Group
SBFZ
Accreditation Evaluation Clearance-(renewal) Labor Department-

Building 255, Room 210,
Barryman Road, SBFZ
CITIZEN’S CHARTER
Fire Safety Recommendation –(Petroleum hauling-
Fire Department-
new) st Building 71 Sampson
2019 (1 Edition) Road, Central Business
District, SBFZ
23
CCS-A9-ACO-03
REV00 /06-01-2020
CLIENT STEPS
STEPS AGENCY ACTION FEES TOFEES
BE TO PROCESSIN PERSON
PROCESSING PERSON
CLIENT AGENCY ACTION
PAIDBE PAID TIMEG TIME RESPONSIBLE
RESPONSIBLE
1. Online Submission 1.0. Receipt of duly None 30 minutes Accreditation
of duly accomplished accomplished application Officer
application form and form and complete
complete documentary requirements
documentary
requirements
4. Proceed to the
Email:
Office of the
accreditation@sbma.
Chairman and
com
Administrator to
receive CoR/CRTE
2.0. Logs and reviews None 2 hours Accreditation
complete documentary Officer
PROCESSING TIME
requirements and SBMA
3working Authority
days
Clearances
2. Receive Billing 3.0. Preparation and issuance None 1 hour Accreditation

Assessment of Billing Assessment sent Officer
thru applicant’s email address
provided in their application
form.
3. Payment of 3.0. Accept online payment USD200 1 Day Cashier, SBMA

Accreditation Fee thru SBMA authorize Bank Treasury
thru online Bank Payment/Transfer and Department
Payment/Transfer issuance of Official Receipt
Account Name: SUBIC BAY

METROPOLITAN
AUTHORITY
LANDBANK
- 15721001-69 (Peso)
- 1574002415 (Dollar)
DBP - 005006205756
UCPB - 102390064096
CITIZEN’S CHARTER
2019 (1st Edition)
24
CCS-A9-ACO-03
REV00 /06-01-2020
CLIENT FEES FEES

TO BETO PROCESSING
BE PROCESSIN PERSON
PERSON
CLIENT STEPS
STEPS AGENCY
AGENCY ACTION
ACTION
PAID PAID G TIME RESPONSIBLE
TIME RESPONSIBLE
4. Submission of 4.0. Receipt of copy of None 30 minutes Accreditation
photo/scanned validated bank deposit slip and Officer
copy of validated advise proponent to follow up
bank deposit thru status of application.
email:
accreditation@sb
ma.com
4. Proceed to the * Online applicants are advise
Office of the to submit all hardcopies of
Chairman and documentary requirements
Administrator to prior to issuance of SBMA
receive CoR/CRTE Accreditation
* All Schedule of Receipts are

TOTAL
verified Subic Bay Metropolitan
PROCESSING TIME
thru Integrated 3working Authority
financial days
Management System (IFMS)
prior to processing.
4.1. Prepares Certificate of None 3 hours Accreditation

Accreditation, Deed of Officer
Undertaking, list of registered
vehicles assign within SBFZ
4.2. Endorse complete None 1 day Officer-In-

documentary requirements, Charge,
Certificate of Accreditation, Compliance
Deed of Undertaking and List of Review and
registered vehicles to OIC, Accreditation
Compliance Review and Office
Accreditation Office for review
and initial approval.

documentary requirements, Regulatory
Certificate of Accreditation, Group
Deed of Undertaking and List of
CITIZEN’S CHARTER
registered vehicles to OIC,
Regulatory Group for final
approval. 2019 (1st Edition)
25
CCS-A9-ACO-03
REV00 /06-01-2020
CLIENT FEES FEES

TO BETO PROCESSING
BE PROCESSIN PERSON
PERSON
CLIENT STEPS
STEPS AGENCY
AGENCY ACTION
ACTION
PAID PAID G TIME RESPONSIBLE
TIME RESPONSIBLE
5. Received Deed 5.0. Issuance of Accreditation None 1 hour Accreditation
of Undertaking for Permit and List of registered Officer
signing and vehicles upon receipt of
notarize and notarized Deed of Undertaking
submit to
Accreditation
Officer
4. priortotothe
Proceed
issuance
Office of
of the
Certificateand
Chairman of
Accreditation to
Administrator and
list of registered
receive CoR/CRTE
vehicles
days
4 working
days
CITIZEN’S CHARTER
2019 (1st Edition)
26
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
AIRPORT DEPARTMENT
External Services
CITIZEN’S CHARTER
2019 (1st Edition)
27
CCS-A5-AIR-01
REV01/11-26-2021
CLIENT STEPS 1. AGENCY

Issuance of One Day
ACTION Sticker
FEES TO BEPass
PROCESSING PERSON
This procedure defines the roles and responsibilities of Airport Department in the
processing of One Day Sticker Pass for individuals from receipt of application to
the issuance of One Day Sticker Pass.
Office or Department: Airport Department
Classification: Simple
4. Proceed to the
Office of the Type of Transaction: G2C – Government to Citizen
Chairman and G2B – Government to Business
Administrator to G2G – Government to Government
receive CoR/CRTE
Who May Avail: SBMA Accredited Contractor or Airport Locators,
Vendors for Special Events, Port Users and Visitors
TOTAL PROCESSING TIME of Airport Locators
3working days
1. SBIA Application Form Airport Department

AVSEC Division
Bldg. 8015 Argonaut
Highway, Subic Bay
Freeport Zone
2. One (1) Photocopy of valid Government Provided by the Client
Identification Card (SSS, LTO, DFA, etc.)

1. Submit duly 1.0. Acceptance of None 10 minutes Pass Processing
accomplished request, review Officer, Pass
application form application and check Processing Section
with the complete complete requirements
required
documents, or
submit thru the
official email
address of Airport
Department
(sbia@sbma.com)
CITIZEN’S CHARTER
2019 (1st Edition)
28
CCS-A5-AIR-01
REV01/11-26-2021

2. Proceed to 2.0. Issuance of Billing None 5 minutes Revenue Officer
Management Assessment
Services Division to
receive Billing
Assessment and
Pay the required 2.1.Receipt of Payment SBMA Treasury
4. Proceed
fees to the
at the Field and issuance of Official Department Field
Office ofCounter
Cashier the Receipt Cashier
Chairman
assigned at and
the Red- Php200.00
Administrator
Airport to
Department Blue- Php150.00
receive CoR/CRTE Green- Php100.00
Yellow- Php50.00

3. Proceed to Pass 3.0. Release of One Day None
3working Authority
days
15 minutes Pass Processing
Processing and Sticker Pass and Officer
Control Section to Feedback Form
present Official
Receipt (OR) and
Receive One Day
Sticker Pass
TOTAL PROCESSING TIME 30 minutes

Remarks:
1. Board Resolution #16-07-5904, Amendments to the Administrative Order No. 1 Series of 2016.
2. Administrative Order No. 1 Series of 2016. Airport Fees and Charges
3. One Day Sticker Pass valid only for One (1) day.
4. Sticker Pass depending on the access code area of visit such as:
a. Red - Aircraft Movement Area (AMA), Perimeter Access Road, Ramp Area & Apron.
b. Blue - Passenger Terminal Building Departure/Arrival Area, VIP Lounge, check-in counter,
Immigration Counter, customer Counter, Security Office and Exit/Lobby.
c. Green - Passenger Terminal Building, Parking Area, Landside Area, Operations Center,
Administration, Maintenance, Ramp Area, Electrical, PAGASA, CAAP, Medical, AVSEC.
d. Yellow - Concessionaires, Locator Offices, Hangar and Room/Building assigned.
5. The requesting company shall submit to SBIA the list of names of its authorized representative/s for
the request of sticker pass of its clients, guests and/or students.
6. Only the authorized company's representative shall fill out the Sticker Pass Request Form.
CITIZEN’S CHARTER
2019 (1st Edition)
29
CCS-A5-AIR-02
REV01 /11-26-2021

Issuance of AccessFEES
ACTION PassTO
(Annual, Seasonal and Temporary)
processing of Access Pass for individuals from receipt of application to the
issuance of Access Pass.
4. Proceed to the
receive CoR/CRTE
Who May Avail: Airport Personnel, Airport Locators and Clients,
Airport Support Agencies (CAAP, PAG-ASA, PNP-
TOTAL PROCESSING TIME AVSG & CIQ) and 3working days Departments/
SBMA Support
Units (Medical, Fire, K-9 & Security)

Airport Pass Processing
and Control
Bldg. 8015 Argonaut
Highway, Subic Bay
Freeport Zone
2. One (1) Photocopy of valid SBMA Identification Provided by the Client

Card
3. One (1) Photocopy of valid Company
Identification Card
4. 2pcs 1.5”X1.5” picture
5. One (1) Photocopy of valid passport (For Foreign

National Applicant only)
6. One (1) Photocopy of valid Agency-Issued
Identification Card (For Government Support
Agencies)
CITIZEN’S CHARTER
2019 (1st Edition)
30
CCS-A5-AIR-02
REV01 /11-26-2021

accomplished request/access pass Officer, Pass
application form application and check Processing Section
with the complete complete requirements.
required
documents, or 1.1. Review of Access None 8 hours AVSEC Section,
4. Proceed
submit thrutothe
the Pass Application Emergency and
Office of
official the
email Security Services
Chairman
address ofandAirport Division
Administrator to
Department
receive CoR/CRTE
(sbia@sbma.com) 1.2. Assessment and None 30 minutes Pass Processing
Processing of Access Officer
Pass
days
1.3. Approval of Access None Department

Pass Manager
2. Proceed to 2.0. Issuance of Billing None 5 minutes Airport Billing and

Management Assessment Revenue Officer
Services Division
for Billing 2.1.Receipt of Payment 5 minutes Assigned Field
Assessment and and issuance of Official Cashier,
Pay the required Receipt SBMA Treasury
fees at the Field One (1) Year: Annual Pass Department
Cashier Counter Red- Php1200.00
assigned at the Blue- Php900.00
Airport Department Green- Php600.00
Yellow- Php350.00
Three (3) Months: Temporary

Pass
Red- Php300.00
Blue- Php250.00
Green- Php150.00
Yellow- Php100.00
Four (4) Months: Seasonal

Pass
Red- Php400.00
CITIZEN’S CHARTER
Blue- Php325.00
Green- Php200.00
Yellow-
2019 (1st Edition)
Php125.00
31
CCS-A5-AIR-02
REV01 /11-26-2021

Five (5) months:
Red- Php500.00
Blue- Php400.00
Green- Php250.00
Yellow- Php150.00
4. Proceed to the Six (6) months:

Office of the Red- Php600.00
Chairman and Blue- Php475.00
Administrator to Green- Php300.00
receive CoR/CRTE Yellow- Php175.00
Seven (7) months:

Subic Bay Php700.00
TOTAL PROCESSING TIME Metropolitan
Red-
3working Authority
days
Blue- Php550.00
Green- Php350.00
Yellow- Php200.00
Eight (8) months:

Red- Php800.00
Blue- Php625.00
Green- Php400.00
Yellow- Php225.00
Nine (9) months:

Red- Php900.00
Blue- Php700.00
Green- Php450.00
Yellow- Php250.00
Ten (10) months:

Red- Php1000.00
Blue- Php775.00
Green- Php500.00
Yellow- Php275.00
Eleven (11) Months:

Red- Php1100.00
Blue- Php850.00
Green- Php550.00
CITIZEN’S CHARTER
Yellow- Php300.00
2019 (1st Edition)
32
CCS-A5-AIR-02
REV01 /11-26-2021

3. Proceed to Pass 3.0. Release of Access None 5 minutes Pass Processing
Processing and Pass and Feedback Officer
Control Section to Form
present Official
Receipt (OR) and
Receive Access
4. Proceed to the
Pass
Office of the
Chairman and
8 hours and
Administrator to TOTAL PROCESSING TIME
55 minutes
receive CoR/CRTE
Remarks:
3. Access Pass validity:
a. Annual Pass – 1 year
b. Seasonal Pass – 4 to 11 months
c. Temporary pass – 1 to 3 months
4. Access pass depending on the access code area of visit such as:
a. Red - Aircraft Movement Area (AMA), Perimeter Access Road, Ramp Area & Apron.
b. Blue - Passenger Terminal Building Departure/Arrival Area, VIP Lounge, check-in counter,
Immigration Counter, customer Counter, Security Office and Exit/Lobby.
c. Green - Passenger Terminal Building, Parking Area, Landside Area, Operations Center,
Administration, Maintenance, Ramp Area, Electrical, PAGASA, CAAP, Medical, AVSEC.
d. Yellow - Concessionaires, Locator Offices, Hangar and Room/Building assigned.
5. The requesting company shall surrender all expired passes to SBIA and also upon claiming of their
renewed pass.
CITIZEN’S CHARTER
2019 (1st Edition)
33
CCS-A5-AIR-03
REV01/11-26-2021

Issuance of Flight Line
ACTION
FEESDriver’s
TO BE Permit
PROCESSING PERSON
processing of Flight Line Driver’s Permit for individuals from receipt of
application to the issuance of Flight Line Driver’s Permit.
4. Proceed to the
Chairman and G2G – Government to Government
Administrator to
Who May Avail: Airport Locators, Any Government Agency
receive CoR/CRTE
AVSEC Division
Bldg. 8015 Argonaut
Highway, Subic Bay
Freeport Zone
2. One (1) Photocopy of valid Flight Line Certificate Civil Aviation Authority of
the Philippines (CAAP)
3. One (1) Photocopy of Valid LTO Issued Driver’s Provided by the Client
License
accomplished request, flight line Officer, Pass
application form application/review, and Processing Section
with the complete check complete
required requirements.
documents, or
submit thru the 1.1. Flight Line Seminar Civil Aviation
official email Authority of the
address of Airport Philippines (CAAP)
Department
sbia@sbma.com
1.2. Flight Line None 2 hours Pass Processing
Examination (actual Officer, Pass
and written
examination)
CITIZEN’S CHARTER Processing Section
2019 (1st Edition) Ramp Services,

Operations Division
34
CCS-A5-AIR-03
REV01/11-26-2021

1.3. Processing of Flight None 30 minutes Pass Processing
Line Driver’s ID/Permit Officer, Pass
Processing Section
1.4. Approval of Flight None 5 minutes Department

Line Driver’s ID/Permit Manager
4. Proceed to the
Office of the
Chairman and
Administrator to
Services Division
receive CoR/CRTE
for Billing 2.1.Receipt of Payment 5 minutes Assigned Field
Assessment and and issuance of Official Cashier,
Pay the required TOTAL Subic Bay Metropolitan
PROCESSING TIME
Receipt 3working Authority
days SBMA Treasury
fees at the Field Green- Php300.00 Department
Cashier Counter Yellow- Php350.00
assigned at the
Airport Department
3. Proceed to Pass 3.0. Release of Flight None 10 minutes Pass Processing

Processing and Line Driver’s ID/Permit Officer, Pass
Control Section to and Feedback Form Processing Section
present Official
Receipt (OR) and
Receive Flight Line
Driver’s ID/Permit
3 hours and
5 minutes
Remarks:
3. Flight Line driver’s permit valid only for One (1) year.
4. Flight Line driver’s permit depending on the access code area such as:
a. Yellow - Aircraft Movement Area (AMA)3535
b. Green – Apron/Ramp Area
5. Memorandum Circular No. 09-001B - Rules and regulations governing the control of vehicles and
vehicle operators operating within the Aircraft Movement Area(AMA).
6. The requesting company shall surrender all expired passes to SBIA and also upon claiming of their
renewed pass.
CITIZEN’S CHARTER
2019 (1st Edition)
35
CCS-A5-AIR-04
REV01/11-26-2021

Issuance of AircraftFEES
ACTION Maneuvering Area (AMA) Vehicle
TO BE PROCESSING Pass
PERSON
processing of Aircraft Maneuvering Area (AMA) Vehicle Pass for SBIA Service
Vehicle and SBIA Locator’s Service Vehicle from the receipt of application to the
issuance of AMA Vehicle Pass.
4. Proceed to the Classification: Simple

Office of the
Chairman and Type of Transaction: G2C – Government to Citizen
receive CoR/CRTE
Who May Avail: Airport Locators, Any Government Agency

CHECKLIST OF REQUIREMENTS3working days
WHERE TO SECURE
1. SBIA Application Form with ALEB Security Vehicle Airport Department

Inspection AVSEC Division
Bldg. 8015 Argonaut
Highway, Subic Bay
Freeport Zone
2. One (1) Photocopy of OR/CR Provided by the Client
3. One (1) Photocopy of Insurance Provided by the Client
4. Photocopy of Authorized Drivers with Flight Line Provided by the Client

Driver’s Permit
accomplished request/vehicle Officer, Pass
application form application and review/ Processing Section
with the complete checking of complete
required requirements.
documents, or
submit thru the
official email
address of Airport
Department
sbia@sbma.com
CITIZEN’S CHARTER
2019 (1st Edition)
36
CCS-A5-AIR-04
REV01/11-26-2021

2. Proceed to 2.0. Actual Inspection of None 5 minutes Assigned AVSEC
AVSEC Section, Vehicle Personnel
Emergency and
Security Services
Division
4. Proceed to the
3. Proceed to Pass 3.0. Processing of AMA None 8 hours Pass Processing
Office of the
Processing Division Vehicle Pass Officer, Pass
Chairman and
Processing Section
Administrator to
receive CoR/CRTE
3.1. Approval of AMA None 5 minutes Department
Vehicle Pass Manager
days

Services Division
for Billing
Assessment and 4.1.Receipt of Payment 5 minutes Assigned Field
Pay the required and issuance of Official Cashier,
fees at the Field Receipt SBMA Treasury
Cashier Counter Annual- Php500.00 Department
assigned at the Temporary- Php350.00
Airport Department
3. Proceed to Pass 3.0. Release of AMA None 10 minutes Pass Processing

Processing and Vehicle Pass and Officer, Pass
Control Section to Feedback Form Processing Section
present Official
Receipt (OR) and
Receive AMA
Vehicle Pass
8 hours and
35 minutes
Remarks:
3. AMA vehicle pass validity: CITIZEN’S CHARTER
a. Annual – 1 year
b. Temporary – 1 month 2019 (1st Edition)
37
CCS-A5-AIR-04
REV01/11-26-2021
Remarks: FEES TO BE PROCESSING PERSON

4. The requesting company shall surrender all expiredPAID
passes to SBIA and
TIMEalso upon RESPONSIBLE
claiming of their
renewed pass
5. Authorize driver/s MUST have passed the Flight line Examination and actual AMA Examination prior
to approval and issuance of AMA vehicle pass.
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
38
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
BUILDING PERMIT AND SAFETY

DEPARTMENT
External Services
CITIZEN’S CHARTER
2019 (1st Edition)
39
CCS-A10-BPS-01
REV02 /08-16-2021
CLIENT STEPS 1. Issuance of BuildingFEES

AGENCY ACTION Permit
This procedure defines the roles and responsibilities of the Building Permit &
Safety Department (BPSD) from receipt of Building Permit Application to the
issuance of a Building Permit to a locator or a resident of SBMA Housing units
or other SBMA Departments.
Office or Department: Building Permit and Safety Department (BPSD)

4. Proceed to the
Office of the Classification: Simple (3 Working Days),
Chairman and Complex (6 Working Days),
Administrator to Highly Technical (15 Working Days)
receive CoR/CRTE G2C – Government to Citizen
Type of Transaction:
G2B – Government to Business
TOTAL PROCESSING TIME G2G – Government to Government
3working days
Who May Avail: SBFZ Locators, Residents, Government Agencies
1. Checklist for the Application of Office of the Building

Building/Renovation Permit Permit and Safety
Department
2. Checklist for the Application of Demolition Permit
Regulatory Building,
3. Checklist for the Application of Excavation, Room 206, Labitan St.,
Ground Preparation & Soil Investigation Permit CBD Area, SBFZ, 2222
4. Checklist for the Application of Fencing Permit Philippines
5. Checklist for the Application of Repair/Repainting Tel. No.:
Permit (047) 252-4015/4723
6. Checklist for the Application of Sign & Sign
Structure Permit or check the SBMA
Website at
7. Checklist for the Application of Electronics Permit
8. Checklist for the Application of Electrical Service http://www.mysubicbay.c
Request om.ph/about-us/
departments/building-
9. Checklist of Requirements for Resumption of permit-and-safety-
Works department
10. Checklist of Requirements for the Revised
SBMA Construction Safety Guidelines for the
CITIZEN’S CHARTER
Implementation of All Infrastructure Projects
during COVID-19 Public Health Crisis
2019 (1st Edition)
40
CCS-A10-BPS-01
REV02 /08-16-2021
FEES TO
FEES TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY
AGENCY ACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
1. Submission of 1.0. Receipt of None 30 minutes Clerk III
Application application
Requirements requirements online/thru
Online email:bpsd@sbma.com
and forwarding of email
applications to technical
4. Proceed to the personnel
Office of the 1.1. Acknowledgement None 10 minutes Clerk III
Chairman and on application received
Administrator to with notification on the
receive CoR/CRTE date of when the result
of submitted application
will PROCESSING
TOTAL be issued Subic Bay Metropolitan
TIME 3working Authority
days
1.2. Review/Evaluation of Project Evaluation
plans/documents by Officer IV/
concerned Engineer III/
Architect/Engineers Architect III/
Supervising Dev’t
– Repainting Works None 2.5 WD
Communication
– Low Risk Buildings to None 5.5 WD Officer/
Medium Risk Buildings Engineer II/
Senior Executive
– High Risk Buildings None 14.5 WD Assistant (Safety
Officer)/
Driver II (Inspector)
2. Client checks 2.0. Preparation of Letter ofFor approved 3 hours Project Evaluation
their emailfor the Approval, Building Permit permits, Officer IV (for
result of application. and Assessment Slip or please refer to Locators)
If approved, Client Letter of Comments/ Board Architect III (for
pays to the cashier Disapproval and sending of Resolution SBF Residents)
located at the G/F of result to Clients via e-mail No. 08-09-
Regulatory Bldg or To access the schedule of 2604 for the Engineer I (Billing
any SBMA Cashier or Fees, please visit the fees Assessment)
through SBMA SBMA Website at the
Electronic Billing & http://www.mysu
following web address:
Payment Portal bicbay.com.ph/fi Manager/Project
http://www.mysubicbay.com. les/forms-
(eBPS) or through ph/about-us/departments/ Evaluation Officer
manuals/20130
bank payments, building-permit-and-safety- 701-163343-
V – signing of
(proceeds to Step 3). If
disapproved, Client
department
– Access the Regulatory
CITIZEN’S CHARTER
215.pdf approved or
disapproved result
complies with the Schedule of Fees for 2019
No Fees(1 st
for Edition) of application
findings (back to Step 1) Permits, Clearances and disapproved
Other Documents applications
41
CCS-A10-BPS-01
REV02 /08-16-2021

3. Clients’ 3.0. Upon presentation of None 10 minutes Clerk III/
presentation of the applicant of proof of Project
Proof of Payment of payment, submission of Development
Building Permit hard copies and filling out Officer-I
Fee, submission of of Customer Feedback
hard copy thru drop Form, BPSD concerned
4. Proceed
box system to the
and staff will make a
Officeout
filling of the
of photocopy of the Official
Chairman
Customer and Receipt for BPSD's file
Administrator
Feedback to
Form prior to the release of
receive CoR/CRTE Permit

PROCESSING TIME
3.1. Issuance/Release ofNone 3working Authority
days
10 minutes Clerk III/
Building Permit Project
Development
Officer-I
Simple
3 WD
Transaction
Complex
TOTAL PROCESSING TIME 6 WD
Transaction
Highly Technical
15 WD
Transaction
NOTES: WD = Working Days

Schedule of Fees as per Board Resolution No. 08-09-2604
- Regulatory Schedule of Fees for Permits, Clearances and Other Documents
can be accessed at the following links:
http://www.mysubicbay.com.ph/files/forms-manuals/20130701-163343-215.pdf
Computation of Penalties as per Boad Resolution No. 08-09-2605
Other Penalties and Surcharges
1. Construction, installing, repairing, alteration or causing any change in
the occupancy / use of any building / structure or part thereof or
appurtenances thereto without any permit; surcharge of 100% of
building fees; Provided that, when work in building / structure is started
pending issuance of Building Permit, surcharge shall be as follows:
o Excavation for Foundation 10% of building permit
CITIZEN’S CHARTER fees
o Construction of foundation2019
(including
(1stpile driving
Edition) 25% of building permit
and Laying of reinforcing bars) fees
42
CCS-A10-BPS-01
REV02 /08-16-2021
o Construction of superstructure
FEESupTOtoBE
2.00 PROCESSING
m. above 50% of building
PERSONpermit
established Grade PAID TIME fees RESPONSIBLE
o Construction of superstructure above 2.00 m. 100% of building permit
fees
2. Failure to pay annual inspection fee within thirty (30) days from
prescribed date, surcharge of 25% of the inspection fees.
CLASSIFICATION OF BUILDING APPLICATIONS

4. Proceed to the
Office of the PROJECT CRITERIA SIMPLE COMPLEX HIGHLY
TECHNICAL
Chairman and
Administrator to REPAINTING Permit
receive CoR/CRTE
All types of projects/occupancies 
REPAIR Permit
days
All types of projects/occupancies 
Excavation, Geo-Technical Investigation, 
Ground Preparation
Roads, Pavements and Soil 
Rehabilitations
ACCESSORY Permit
Signage 
Fencing 
Demolition 
RENOVATION and NEW CONSTRUCTION Permit (LOW RISK BUILDINGS)
Residential Units – Single Detached, 
Duplex
• Maximum of 2 Storey
• Maximum of 300 sq. m total floor area.
• Maximum of Project Cost ₱4,500,000
Commercial Buildings – Stores, 
Clubhouses, Agricultural Buildings
and Shops
CITIZEN’S CHARTER 
Institutional Buildings – School,
Museum, Clinic, Church
• Maximum of 1 Storey 2019 (1st Edition)
43
CCS-A10-BPS-01
REV02 /08-16-2021
CLASSIFICATION OF BUILDING
FEES TOAPPLICATIONS
PROJECT CRITERIA
PAID TIME
SIMPLE RESPONSIBLE
COMPLEX HIGHLY
TECHNICAL
RENOVATION and NEW CONSTRUCTION Permit (MEDIUM RISK

BUILDINGS)
Other Residential Units 
4. Proceed to the • Maximum of 7,000 sq.m total floor area
Office of the • Maximum of Project Cost ₱175,000,000
Chairman and
Administrator to Industrial Warehouses/Storages of 
receive CoR/CRTE non-flammable materials/Gas Station
• Maximum of 1,500TIME
sq.m total floor area. 3working days
TOTAL Subic Bay Metropolitan Authority
PROCESSING
Commercial Buildings – Banks, 

Display Centers/Showrooms,
Markets/Supermarkets, Restaurants,
Gas Stations, Place of Worships,
Gymnasiums/Courts and Welfares
and Charitable Structures
• Maximum of 7,000 sq.m total floor area
Institutional Buildings – School, 

Museum, Clinic
Bridges, Tunnels, Towers, Docks, 

Piers/Wharves.
• Maximum of 20 Tons
• Maximum Length of 100m for bridge
and tunnel projects
Sub-station CITIZEN’S CHARTER 

2019
Land Reclamations and Marina (1st Edition) 
• Maximum Area of 10,000 sq.m
44
CCS-A10-BPS-01
REV02 /08-16-2021
FEES TOAPPLICATIONS
PAID
PROJECT CRITERIA
TIME
SIMPLE RESPONSIBLE
COMPLEX HIGHLY
TECHNICAL
RENOVATION and NEW CONSTRUCTION Permit (HIGH RISK BUILDINGS)

Residential Buildings – Residential 
Condominiums, Dormitories/Boarding
Houses and Hotels/Motels
4. Proceed to the • Minimum of 9 Storey
Office of the • Minimum of 8,000 sq.m total floor area
Chairman and • Minimum of Project Cost ₱176,000,000
Administrator to
receive CoR/CRTE Commercial Buildings – Malls, 
Hospitals, Schools, Mixed Use
Buildings, Factories/Plants, Night
PROCESSING TIME
Spots, Repair Shops/Machine Shops,
3working days
Printing Press, Theatres/Auditoriums
• Minimum of 9 Storey
• Minimum of 8,000 sq.m total floor area
• Minimum of Project Cost ₱176,000,000
Industrial Warehouse/Storages of 
flammable liquids, gases or
vapours)/Refinery
• Minimum of 1,500 sq.m total floor area.

Museum, Clinic
• Minimum of 501 sq. m total floor area.
Bridges, Tunnels, Towers, Docks, 

Piers/Wharves.
• Minimum of 21 Tons
• Minimum Length of 101m for bridge
and tunnel projects
CITIZEN’S CHARTER
2019 (1st Edition)
45
CCS-A10-BPS-01
REV02 /08-16-2021
FEES TO APPLICATIONS
PAID
PROJECT CRITERIA
TIME
SIMPLE RESPONSIBLE
COMPLEX HIGHLY
TECHNICAL

Power Plants 
Land Reclamations and Marina 
• Minimum Area of 10,001 sq.m
4. Proceed to the
Office of the
Chairman and Categories based from IMPLEMENTING RULES AND REGULATION
Administrator to Pursuant to Ordinance No. SP-2518, Series of 2016
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
46
CCS-A10-BPS-02
REV03 /08-16-2021
CLIENT STEPS 2. Issuance of Occupancy

AGENCY ACTION
FEESPermit
This procedure defines the roles and responsibilities of the Building Permit &
Safety Department (BPSD) from receipt of Occupancy Permit Application
requirements to the issuance of the Certificate of Occupancy to a locator or a
resident of SBMA Housing units.
4. Proceed to the Office or Department: Building Permit and Safety Department (BPSD)
Office of the
Chairman and Classification: Simple (3 Working Days),
Administrator to Complex (6 Working Days),
receive CoR/CRTE Highly Technical (15 Working Days)
Type of Transaction: G2C – Government to Citizen

TOTAL PROCESSING TIME G2B – Government
3working days
to Business
G2G – Government to Government
Who May Avail: SBFZ Locators, Residents, Government Agencies
1. Checklist for the Application of Occupancy Office of the Building

Permit Permit and Safety
Department
Regulatory Building,
Room 206, Labitan St.,
CBD Area, SBFZ, 2222
Philippines
Tel. No.:
(047) 252-4015/4723
or check the SBMA

Website at
.ph/about-us/
departments/building-
CITIZEN’S CHARTER permit-and-safety-
department
2019 (1st Edition)
47
CCS-A10-BPS-02
REV03 /08-16-2021

1. Submission of 1.0. Receipt of None 30 minutes Clerk III
Application application
Requirements requirements online/thru
Online email:bpsd@sbma.com
and forwarding of email
applications to technical
4. Proceed to the personnel
Office of the
1.1. Acknowledgement None 10 minutes Clerk III
Chairman and
on application received
Administrator to
with notification on the
receive CoR/CRTE
date of when the result
of submitted application
will PROCESSING
be issued TIME 3working Authority
days
In addition to the
standard reply of the
department when the
requirements are
complete per evaluation
of technical personnel,
applicant will be advised
to submit the hardcopy
of the document via
dropbox prior to
scheduling of
Occupancy Inspection,
otherwise, applicants
are immediately advised
of their deficiency (back
to step 1 for deficient
requirements)
2. Client submits 2.0. Upon receipt of Inspectorate Team

the required as-built hardcopies, inspection Project Assistant/
plans via dropbox schedule is advised via Engineer III/
and sends an email, then the conduct Architect III/
emails to the inspection of building/ Supervising
department (photo structure/premises is Communication
as proof of carried out as per Devt Officer/
submission of schedule (may take in CITIZEN’S CHARTER Engineer II/
Engineer I/ Project
hardcopies) the form of video
conferencing) 2019 (1st Edition) Devt Officer I/ Sr.
Executive Assistant
48
CCS-A10-BPS-02
REV03 /08-16-2021

– Low Risk Buildings to None 5.5 WD

Medium Risk Buildings
– High Risk Buildings None 14.5 WD
4. Proceed to the
Office
3. of checks
Client the 3.0. Preparation of Letter of For approved 3 hours Project Assistant
Chairman and
their emailfor the Approval, Building Permit permits,
Administrator
result to
of application. and Assessment Slip or please refer to
receive
If CoR/CRTE
approved, Client Letter of Comments/ Board Manager/Project
pays to the cashier Disapproval and sending of Resolution Evaluation Officer
located at the G/F of result to Clients via e-mail No. 08-09- V – signing of
Regulatory Bldg or
2604 for the
3working days
approved or
any SBMA Cashier or fees disapproved result
To access the schedule of
through SBMA of application
Fees, please visit the http://www.mysu
Electronic Billing &
SBMA Website at the bicbay.com.ph/fi
Payment Portal
following web address: les/forms-
(eBPS) or through
http://www.mysubicbay.com. manuals/20130
bank payments, 701-163343-
ph/about-us/departments/
(proceeds to Step 3). If 215.pdf
building-permit-and-safety-
disapproved, Client department
complies with the No Fees for
findings (back to Step 1) – Access the Regulatory disapproved
Schedule of Fees for
Permits, Clearances and applications
Other Documents
4. Clients’ 4.0. Upon presentation of Non 10 minutes Clerk III/

presentation of the applicant of proof of Project
Proof of Payment of payment and filling out of Development
Building Permit Customer Feedback Officer-I
Fee, submission of Form, BPSD concerned
hard copy thru drop staff will make a
box system and photocopy of the Official
filling out of Receipt for BPSD's file
Customer prior to the release of
Feedback Form Permit
CITIZEN’S CHARTER
2019 (1st Edition)
49
CCS-A10-BPS-02
REV03 /08-16-2021

4.1. Issuance/Release of None 10 minutes Clerk III/
Occupancy Permit Project
Development
Officer-I
Simple
4. Proceed to the 3 WD
Transaction
Office of the
Chairman and Complex
TOTAL PROCESSING TIME 6 WD
Administrator to Transaction
receive CoR/CRTE
Highly Technical
15 WD
Transaction
days
NOTES: WD = Working Days

Schedule of Fees as per Board Resolution No. 08-09-2604
- Regulatory Schedule of Fees for Permits, Clearances and Other Documents
can be accessed at the following links:
http://www.mysubicbay.com.ph/files/forms-manuals/20130701-163343-215.pdf
Computation of Penalties as per Boad Resolution No. 08-09-2605
Other Penalties and Surcharges
1. Construction, installing, repairing, alteration or causing any change in
the occupancy / use of any building / structure or part thereof or
appurtenances thereto without any permit; surcharge of 100% of
building fees; Provided that, when work in building / structure is started
pending issuance of Building Permit, surcharge shall be as follows:
o Excavation for Foundation 10% of building permit

fees
o Construction of foundation (including pile driving 25% of building permit
and Laying of reinforcing bars) fees
o Construction of superstructure up to 2.00 m. above 50% of building permit
established Grade fees
o Construction of superstructure above 2.00 m. 100% of building permit
fees
2. Failure to pay annual inspection fee within thirty (30) days from
CITIZEN’S CHARTER
prescribed date, surcharge of 25% of the inspection fees.
2019 (1st Edition)
50
CCS-A10-BPS-02
REV03 /08-16-2021
FEES TOAPPLICATIONS
PROJECT CRITERIA
PAID TIME
SIMPLE RESPONSIBLE
COMPLEX HIGHLY
TECHNICAL
REPAIR/RENOVATION and NEW CONSTRUCTION Permit (LOW RISK

BUILDINGS)
Residential Units – Single Detached, 
Duplex
4. Proceed to the • Maximum of 2 Storey
Office of the • Maximum of 300 sq. m total floor area.
Chairman and • Maximum of Project Cost ₱4,500,000
Administrator to Commercial Buildings – Stores, 
receive CoR/CRTE Clubhouses, Agricultural Buildings
and Shops
PROCESSING TIME 3working Authority
days
Museum, Clinic, Church

BUILDINGS)
Other Residential Units 
• Maximum of 7,000 sq.m total floor area
Industrial Warehouses/Storages of 
non-flammable materials/Gas Station
• Maximum of 1,500 sq.m total floor area.
Commercial Buildings – Banks, 
Display Centers/Showrooms,
Markets/Supermarkets, Restaurants,
Gas Stations, Place of Worships,
Gymnasiums/Courts and Welfares
CITIZEN’S CHARTER
and Charitable Structures
2019 st
• Maximum of 7,000 sq.m total floor(1
area Edition)
51
CCS-A10-BPS-02
REV03 /08-16-2021
FEES TOAPPLICATIONS
PROJECT CRITERIA
PAID TIME
SIMPLE RESPONSIBLE
COMPLEX HIGHLY
TECHNICAL

BUILDINGS)
Museum, Clinic
4. Proceed to the • Maximum of 2 Storey
Office of the • Maximum of 500 sq. m total floor area.
Chairman and • Maximum of Project Cost ₱7,500,000
Administrator to Bridges, Tunnels, Towers, Docks, 
receive CoR/CRTE Piers/Wharves.
• Maximum of 20 Tons
• Maximum Length of 100m for bridge
PROCESSING
and tunnel projects
TIME 3working days
Sub-station 
• Maximum Area of 10,000 sq.m
Residential Buildings – Residential 
Condominiums, Dormitories/Boarding
Houses and Hotels/Motels
Commercial Buildings – Malls, 
Hospitals, Schools, Mixed Use
Buildings, Factories/Plants, Night
Spots, Repair Shops/Machine Shops,
Printing Press, Theatres/Auditoriums
Industrial Warehouse/Storages of 
flammable liquids, gases or
vapours)/Refinery
CITIZEN’S CHARTER
• Minimum of 1,500 sq.m total floor area.
2019 (1st Edition)
52
CCS-A10-BPS-02
REV03 /08-16-2021
FEES TOAPPLICATIONS
PAID
PROJECT CRITERIA
TIME
SIMPLE RESPONSIBLE
COMPLEX HIGHLY
TECHNICAL

Museum, Clinic
4. Proceed to the • Minimum of 501 sq. m total floor area.
Office of the • Minimum of Project Cost ₱7,500,001
Chairman and Bridges, Tunnels, Towers, Docks, 
Administrator to Piers/Wharves.
receive CoR/CRTE • Minimum of 21 Tons
• Minimum Length of 101m for bridge
andPROCESSING
tunnel projectsTIME
3working days
Power Plants 
• Minimum Area of 10,001 sq.m
Categories based from IMPLEMENTING RULES AND REGULATION

Pursuant to Ordinance No. SP-2518, Series of 2016
CITIZEN’S CHARTER
2019 (1st Edition)
53
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
BUSINESS AND INVESTMENT GROUP

(General Business and Investment
Department, BID-Manufacturing and
Maritime, BID-Leisure, BID-Logistics and
BID-ICT)
External Services
CITIZEN’S CHARTER
2019 (1st Edition)
54
CCS-A1-BIG-01
REV00 /02-01-2020
CLIENT STEPS 1. Processing of New Business

AGENCY ACTION Proposal
FEES TO BE and Locator’s
PROCESSING Request
PERSON
PAID TIME
for Renewal of Lease/Sublease Agreement RESPONSIBLE
This process defines the role and responsibilities of Business and Investment
Group in the processing of the New Business Proposal and Locator’s Request
for Renewal of Lease/Sublease Agreement.
Office or Department: Business and Investment Group

4. Proceed to the
Office of the Classification: Highly Technical
Chairman and
receive CoR/CRTE
Who May Avail: SBMA Investors/Locators

WHERE TO SECURE
A. New Investment
1. Signed and Notarized Investment Application Downloadable from

Form www.mysubicbay.com.ph
and also available at
Bldg. 225, Dewey
Avenue, and Bldg. 662,
Taft Street, Central
Business District (CBD)
Subic Bay Freeport
Zone (SBFZ)
2. Business Plan: Provided by the Client
a. Scope of Operation
b. For Development Projects: Proposed Site
Development Plan with perspective drawings
c. For Applicants with Parent Company: 3 Years
Audited Financial Statement
3. For Direct Lease with SBMA:
a. Letter of Conformity, duly signed by cognizant Cognizant Business and
Business and Investment Department (BID) Investment Department
and Client, containing initial terms and Bldg. 225, Dewey
conditions discussed between the said parties Avenue, and Bldg. 662,
to be presented for evaluation; and Taft Street, Central
Business District (CBD)
CITIZEN’S CHARTER Subic Bay Freeport
Zone (SBFZ)
2019 (1st Edition)
55
CCS-A1-BIG-01
REV00 /02-01-2020
FEES TO BE PROCESSINGWHERE TO SECURE
PERSON
b. Technical Plan Land and Asset
Development
Department (LADD)
located at Bldg. 332,
Burgos Street, CBD,
Subic Bay Freeport
Zone
4. Proceed to the
Office of the
LADD shall forward to
Chairman and
cognizant Business and
Administrator to
Investment Department
receive CoR/CRTE
the technical plan of
SBMA properties
available for lease
4. For Sublease/Assignment Arrangement:
a. Draft SBMA Standard Sublease/Assignment Pro-forma contract is
Agreement with Locational Plan and Technical downloadable from
Plan/ as-built plan; and SBMA website:
.ph/about-us/ departments/
legal-department
b. Letter of Endorsement from LADD shall forward to

Sublessor/Assignor and/or Consent to cognizant Business and
Sublease from SBDMC, Inc. and/or Subic Investment Department
Technopark Corporation (for tenants of Subic the Inspection/Area of
Bay Gateway Parks and Subic Techno Park) Verification Report
5. Document of Authorization stating Official Provided by the Client
Representative with photocopy of valid government-
issued ID
6. Business Registration:
a. For Existing Parent Corporation/Partnership: Securities and Exchange
Certified True Copy (CTC) of Securities and Commission
Exchange Commission (SEC) Certificate of
Registration with Articles of Incorporation and
By-Laws
b. For New Corporation/Partnership: Proof of

CITIZEN’S CHARTER
System Generated SEC Name Reservation
Confirmation
2019 (1st Edition)
56
CCS-A1-BIG-01
REV00 /02-01-2020
PERSON
c. For Sole Proprietor: Department of Trade and Department of Trade
Industry (DTI) Registration and Industry
d. For Cooperative: Certified True Copy (CTC) of Cooperative

Cooperative Development Authority (CDA) Development Authority
Registration
4. Proceed to the 7. Personal Information Sheet (PIS) of each PIS Form is
Office of the Incorporator/Shareholder with the following downloadable from
Chairman and attachments: SBMA website:
Administrator to a. For Filipino Citizens: Photocopy of any two http://www.mysubicbay.com
receive CoR/CRTE (2) valid government-issued IDs; .ph/about-us/ departments/
and also available at
b. For Foreign Nationals: Photocopy of valid Bldg. 225, Dewey
passport, valid Alien Certificate of Registration Avenue, and Bldg. 662,
issued by the Bureau of Immigration and Taft Street, Central
Clearance from the Embassy of the Country of Business District (CBD)
Origin (translated in English with Official Seal) Subic Bay Freeport
Zone (SBFZ)
8. For Development Projects: Proof of Financial Local/Offshore Banks
Capacity/Funds i.e., Bank Certificate of Deposit/
Credit Line/Approved Loan or Credit and
Certification duly signed and notarized, stating that
the deposit/funds is intended for the development
(original document)
9. For Banking and Financial Institutions: Copy of
Bangko Sentral ng Pilipinas (BSP) Permits
10. For Lotto Outlets: Copy of Philippine Charity
Sweepstakes Office (PCSO) Certificate
11. For existing General Construction Company:
Copy of Philippine Contractors Accreditation Board
(PCAB) License
12. For trading of Cigarettes and Tobacco Products:
Copy of Authority to Import/Export/Transship
13. For Importation and Trading of food and drugs:
Copy of License to Operate
Note: Please bring Original Copy for Verification Purposes
CITIZEN’S CHARTER
B. Renewal of Lease/Sublease Agreement
1. Letter of Intent 2019 (1st Edition) Provided by the Client
57
CCS-A1-BIG-01
REV00 /02-01-2020
PERSON
2. For Sublease/Assignment Arrangement:
a. Draft SBMA Standard Sublease/Assignment Pro-forma contract is
Agreement with Locational Plan and Technical downloadable from
Plan; and SBMA website:
b. Letter of Endorsement from .ph/about-us/ departments/
Sublessor/Assignor and/or Consent to legal-department
4. Proceed to the
Sublease from SBMDC, Inc. and/or Subic
Office of the
Technopark Corporation (for tenants of Subic
Chairman and
Bay Gateway Park and Subic Techno Park)
Administrator to
receive CoR/CRTE
1. Present complete 1.0. Check completeness None
Authority
3working days
30 minutes
Cognizant
documentary of documents Business and
requirements to Investment
Cognizant Business Department
and Investment
Department
2. Secure Billing 2.0. For New Applicants: None 26 minutes Billing Officer,
Assessment Register to the Integrated Cognizant
Financial Management Business and
System (IFMS) and issue Investment
billing assessment for Department
filing fee of USD50.00
3. Proceed to 3.0. Accept payment and USD50.00 4 minutes Cashier, Treasury

Treasury issue Official Receipt Department
Department for
payment fees
4. Submit complete 4.0. Receive/validate None 1 hour Cognizant

documentary submissions, Business and
requirements to acknowledge documents Investment
cognizant Business submitted, and issue Department
Investment Acceptance Notice
Department and
receive Acceptance CITIZEN’S CHARTER
Notice
2019 (1st Edition)
58
CCS-A1-BIG-01
REV00 /02-01-2020

4.1. Encode and forward None 30 minutes Cognizant
complete documents to Business and
the Business and Investment
Investment Department Department
Manager
4. Proceed to the
4.2. Review submitted None 3 hours Business and
Office of the
documents and assign Investment
Chairman and
Account Officer Department
Administrator to
Manager
receive CoR/CRTE
5. Proceed to 5.0. Submit Personal None 20 minutes Business and

Intelligence and
Information Sheet (PIS)
3working Authority
days
Investment
Investigation Office with supporting Department
(IIO) to pay documents to IIO for Account Officer
Background background checking
Investigation Fee of
each Shareholder/
Incorporator
5.1. Prepare the Project None 6 hours Business and

Evaluation Report (PER) Investment
Department
Account Officer
5.2. Review and Sign None 2 hours Business and

Project Evaluation Report Investment
(PER) Department
Manager
5.3. Submit Project None 10 minutes Cognizant

Evaluation Report (PER) Business and
to the Account Evaluation Investment
Committee (AEC) Department
Secretariat
5.4. Evaluate Proposal None 8 days AEC Secretariat

for recommendation byCITIZEN’S CHARTER and AEC Member -
the Account Evaluation Departments
Committee (AEC)
2019 (1st Edition)
59
CCS-A1-BIG-01
REV00 /02-01-2020

6. Receive Notice 6.0. Receive and signed None 4 hours and Business and
of Result of Account Project Evaluation Report 30 minutes Investment
Evaluations (PER) from the Account Department
Committee (AEC) Evaluations Committee Account Officer
Meeting (AEC) Secretariat; and and Manager
notify the client regarding
4. Proceed to the the results of the AEC
Office of the Meeting if there are
Chairman and pending compliances
Administrator to with AEC Member –
receive CoR/CRTE Departments
TOTAL
6.1. Prepare Subic Bay Metropolitan
PROCESSING TIME
the term None 3working Authority
days
1 day and Business and
sheet of the Locator’s 4 hours Investment
request/proposal Department
provided that all Account Officer
deficiencies with AEC
member – departments
are complied
6.2. Review and Sign the None 6 hours Business and

term sheet Investment
Department
Manager
6.3. Submit term sheet to None 30 minutes Business and

the Office of the Deputy Investment
Administrator for the Department
Business Group Account Officer
(ODABG)
6.4. Review and sign the None 2 days Executive Assistant

term sheet and endorse and Deputy
to the Office of the Senior Administrator for
Deputy Administrator for Business Group
Business and Investment
(OSDABI)
CITIZEN’S CHARTER
2019 (1st Edition)
60
CCS-A1-BIG-01
REV00 /02-01-2020

6.5. Review and sign the None 2 days Executive Assistant
term sheet and endorse and Senior Deputy
to the Office of the Administrator for
Chairman and Business and
Administrator Investment
4. Proceed to the
6.6. Review and approve None 2 days Chairman and
Office of the
the term sheet Administrator
Chairman and
Administrator to
receive CoR/CRTE 6.7. Received the None 15 minutes Senior Deputy
approved term sheet Administrator for
Business and
days
Investment
6.8. Prepare the Certified None 6 hours Senior Deputy

True Copy (CTC) of the Administrator for
term sheet and forward Business and
the same to the Investment
cognizant Business and
6.9. Receive Certified None 10 minutes Cognizant

True Copy (CTC) term Business and
sheet Investment
Department
6.10. Prepare and sign None 4 hours Business and

Notice of Approval/ Investment
Disapproval Department
Account Officer
and Manager
7. Receive the 7.0. Issue Notice of None 30 minutes Cognizant

Notice of Approval/ Approval/Disapproval Business and
Disapproval Investment
Department

CITIZEN’S CHARTER
20 days
2019 (1st Edition)
Note: If proposal require SBMA Board Approval, twenty-five (25 days) are
added to the processing time.
61
CCS-A1-BIG-02
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CLIENT STEPS 2. Issuance of New / Renewal

AGENCY ACTION
FEES TOCertificate of Registration
BE PROCESSING (CoR)
PERSON
and Certificate of Registration and Tax Exemption (CRTE)
Group in the processing of the request for the Issuance of Certificate of
Registration (CoR) and Certificate of Registration and Tax Exempt (CRTE).
Office or Department: Business and Investment Group

4. Proceed to the
Chairman and
receive CoR/CRTE

WHERE TO SECURE
A. New Issuance
1. Copy of the Official Receipt Secure Billing
1.1. CoR / CRTE Fee - PHP2,000.00 per year Assessment from
1.2. Business Plate - USD20.00 cognizant Business and
at Business and
Investment Group,
Bldg.225 Dewey
Avenue, CBD, Subic
Bay Freeport Zone.
For Payment: Proceed

to the Cashier Window
at the Treasury Office
located at the Ground
Floor of Bldg. 229,
Waterfront Road, SBFZ
2. SBMA Approved Lease / Sublease / Assignment
Agreement (duly signed and notarized)
3. Certified True Copy, as applicable :
3.1. Securities and Exchange Commission (SEC) Securities and Exchange
Articles of Incorporation and By-Laws Commission
3.2. Department of Trade and Industry (DTI) Department of Trade
CITIZEN’S CHARTER
Registration (for Sole Proprietorship)
3.3. Cooperative Development Authority (CDA)
and Industry
Cooperative
Certificate of Registration
2019 (1st Edition) Development Authority
62
CCS-A1-BIG-02
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PERSON
4. Deed of Undertaking, duly signed and notarized, Downloadable Form is
on the Development Commitment (for Development available at http:www.e-
Project) subicbay.com or
available at Business
and Investment,
Bldg.225 Dewey
Avenue, and Bldg. 662,
4. Proceed to the Taft St. Central Business
Office of the District, Subic Bay
Chairman and Freeport Zone.
Administrator to
receive CoR/CRTE 5. Copy of Certificate of Non-Coverage (CNC) / Ecology Center at the
Notice to Proceed (NTP)/Copy of Endorsement to Ground Floor of
the DENR Regulatory Building,
Labitan Street,
CBD,SBFZ Tel. No
(047)252-4059
CNC/NTP shall be
forwarded to Cognizant
BID; and
Department of
Environment and Natural
Resources (DENR)
6. Copy of Proof of Payment of Philippine Philippine Contractors
Contractors Accreditation Board (PCAB) License Accreditation Board
(For General Construction Company)
7. Copy of Food and Drug Administration (FDA) Food and Drug
Registration (for pharmaceutical, beauty, health and Administration (FDA)
wellness companies)
8. Copy of DepEd, CHED, TESDA Recognition and Department of Education
Permits (for Educational Institutions) (for DepEd),
Commission on Higher
Education (for CHED),
Technical Education and

Skills Development
Authority (for TESDA)
9. Copy of Bangko Sentral ng Pilipinas Permits (for Bangko Sentral ng
CITIZEN’S CHARTER
Banking and Financial Institutions) Pilipinas
10. Copy of DOH Accreditation (for Hospitals,
2019 Clinic,
(1st Edition) Department of Health
Health and Wellness Centers)
63
CCS-A1-BIG-02
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CHECKLIST OF REQUIREMENTS WHERE TO

FEES TO BE PROCESSING SECURE
PERSON
B. Renewal
1. Copy of the Official Receipt of the following: Secure Billing

1.1. CoR / CRTE Fee - PHP2,000.00/year Assessment from
1.2. Business License Sticker - PHP200.00/year cognizant Business and
1.3. Penalty Fee of 12% per year, in case of late Investment Department
payment of CoR / CRTE Renewal Fee at Business and
4. Proceed to the
Investment Group,
Office of the
Bldg.225 Dewey
Chairman and
Avenue, CBD, Subic
Administrator to
Bay Freeport Zone.
receive CoR/CRTE
For Payment: Proceed
to the Cashier Window
at the Treasury Office
located at the Ground
Floor of Bldg. 229,
Note: For Clients with

SBMA Approved and
valid contracts, CoR/
CRTE Fees must be
paid not later than ten
(10) days prior to the
expiration of the CoR/
CRTE
2. SBMA Approved Lease / Sublease Assignment Provided by the Client

3. Copy of Latest Audited Financial Statement (AFS)
and Copy of Annual Income Tax Return (ITR) duly
filed with the Bureau Internal Revenue
4. Copy of updated SEC General Information Sheet
(GIS) filed with Security Exchange Commission
(SEC)
5. Certificate of No Outstanding Obligation To be verified by the
ODA for Business and
CITIZEN’S CHARTER Investment with the
Treasury and/or
2019 (1st Edition) Accounting Department
64
CCS-A1-BIG-02
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PERSON
6. Copy of Locational Clearance Planning and
Development Office, 2nd
Floor, Bldg.662, Taft St.
CBD Area, SBFZ/ Tel
Nos. (047)252-4097/
email: pdo@sbma.com
4. Proceed to the
Office of the 7. Fire Inspection Report Fire Department, Bldg.
Chairman and 71, Sampson Road,
Administrator to CBD Area, SBFZ/ Tel
receive CoR/CRTE Nos. (047)252-4061
Inspection Report shall
be forwarded to
cognizant BID
8. Occupational Health and Safety (OHS) Clearance Public Health and Safety
(for hospitality, health and wellness and food and Dept. Bldg. 280, Dewey
beverage industry/ies) Avenue., CBD Area,
SBFZ/ Tel No. (047)252-
4502
Occupational Health and
Safety shall be
forwarded to the
cognizant BID
9. Copy of Philippine Offshore Gaming Operators Philippine Amusement

(POGO) Certificate/Accreditation (for online gaming and Gaming Corporation
industry/ies).
Note: POGO is currently under moratorium
10. For Leisure related industry/ies: Copy of Department of Tourism /

Accreditation with the Department of Tourism SBMA Tourism
(DOT)/SBMA Tourism Standard Classification (if Department
applicable) (for
11. For General Construction Company: Copy of Philippine Contractors

Philippine Contractors Accreditation Board License Accreditation Board
CITIZEN’S CHARTER
Note: Please ensure that all permits with other Agencies are valid during
CRTE(1st Edition)
2019
the duration of the CoR and
65
CCS-A1-BIG-02
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1. Submit the 1.0. Receipt and None 50 minutes Business and
complete Checking of Investment
documentary completeness of the Department
requirements to submitted documentary Receiving Officer
cognizant Business requirements and Account Officer
and Investment
4. Proceed to the
Department
Office of the
Chairman and
2. Register/Update 2.0. Approve request None 10 minutes Business and
Administrator to
registration with the upon completion of Investment
receive CoR/CRTE
Subic Bay Freeport registration with SBFBRS Department
Business Manager/Account
Registration Subic Bay Metropolitan
days Officer
System (SBFBRS)
at http://www.e-
subicbay.com/
2.1. Evaluate and None 3 hours Account Officer

Endorse documentary
requirements to the
Office of the Deputy
Administrator for
Business Group
2.2. Review, prepare and None 6 hours Registration

endorse CoR/CRTE Officer, Executive
Assistant ODABG
2.3. Sign endorsement None 1 hour Deputy

and affix initials on CoR/ Administrator for
CRTE Business Group
2.4. Endorse the None 1 hour Deputy

CoR/CRTE and Administrator for
attachments to the Office Business Group
of the Senior Deputy
Administrator for
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2.5. Review the CoR/ None 1 hour Executive
CRTE cover memo and Assistant, Office of
attachments the Senior Deputy
Administrator for
Business and
Investment
4. Proceed to the
Office of the
2.6. Sign the cover None 2 hours Senior Deputy
Chairman and
memo and affix initials on Administrator for
Administrator to
the CoR/CRTE Business and
receive CoR/CRTE
Investment
3. Receipt of
3.0. Endorse the CoR/ None
3working Authority
1 hour
days
Senior Deputy
Notification CRTE and attachments Administrator for
to the Office of the Business and
Chairman and Investment
Administrator; and notify
the locator
4. Proceed to the 4.0. Review and sign the None 8 hours Chairman and
Office of the CoR/CRTE Administrator
Chairman and
Administrator to
receive CoR/CRTE
4.1. Release of the None

CoR/CRTE
CITIZEN’S CHARTER
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CLIENT STEPS 3. Issuance of Letter ofFEES

AGENCY ACTION Endorsement to Securities and
Exchange Commission (SEC) PAID TIME RESPONSIBLE
Group in the processing of the request for the Securities and Exchange
Commission (SEC) Endorsement for Registration of New Locators and
Amendments of Business Activity/Name/Principal Office Address in the Subic
Bay Freeport Zone.
4. Proceed to the Office or Department: Business and Investment Group

Office of the
Chairman and
receive CoR/CRTE
3working days
WHERE TO SECURE
1. Letter of Request to Cognizant Business and Provided by the client

Investment Department (BID)
2. For New Locators: a. www.sec.gov.ph
a. Copy of proof of System Generated SEC b. www.mysubicbay.com
Name Confirmation and; .ph/about-us/
b. SFZ Application for Registration, duly signed departments
and notarized
3. SBMA Approved Lease/Sublease Assignment Provided by the client
4. For New Sublease/Assignment: Letter of Provided by the client
Endorsement from the Sublessor/Assignment
1. Submit letter of 1.0. Receive None 30 minutes Cognizant Business
request with documents and forward and Investment
attachments to BID Manager Department
1.2. Evaluate None 2 hours Business and

documents and assign Investment
Account Officer Department
Manager
1.3. Evaluate CITIZEN’S

None CHARTER
3 hours and Account Officer
documents and prepare 25 minutes
SEC endorsement 2019 (1st Edition)
letter
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1.4. Review, verify and None 2 hour Business and
approve SEC Investment
endorsement letter Department
Manager
2. Receive signed 2.1. Release signed SEC None 5 minutes Cognizant

4. Proceed to the
SEC endorsement endorsement letter Business and
Office of the
letter Investment
Chairman and
Department
Administrator to
receive CoR/CRTE
TOTAL PROCESSING TIME 1 working day
days
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CLIENT STEPS 4. Issuance of Certified

AGENCY ACTION TrueTO
FEES Copy
BE (CTC) of the Certificate
PROCESSING of
PERSON
Registration (CoR) and Certificate of Registration and Tax
Exemption (CRTE)
Group in the processing of the request for a Certified True Copy (CTC) of a
Certificate of Registration and Certificate of Registration (CoR) and Tax
Exemption (CRTE).
4. Proceed to the Office or Department: Office of the Deputy Administrator for the Business
Office of the Group
Chairman and
Administrator to
receive CoR/CRTE

WhoPROCESSING
May Avail: TIME SBMA Investors/Locators
3working days
1. Request Form signed by Authorized Signatory/ www.mysubicbay.com.p

Representative h/about-us/ departments

1. Submit Request 1.0. Receive request and None 20 minutes Office of the
verify signature of the Deputy
authorized signatory/ Administrator for
representative Business Group
2. Receive Billing 2.0. Issue Billing None 20 minutes Billing Officer

Assessment Assessment –
Php100/copy
3. Payment 3.0. Accept payment and Php100.00 4 minutes Cashier, Treasury

issue Official Receipt per copy Department
4. Present Official 4.0. Process copies of None 40 minutes Office of the

Receipt to Office f CTC of CoR/CRTE Deputy
the Deputy Administrator for
Administrator for Business Group
Business Group
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5. Receive copies 5.0. Release copies of None 6 minutes Office of the
of CTC of CTC of CoR/CRTE Deputy
CoR/CRTE Administrator for
Business Group
1 hour and
4. Proceed to the TOTAL PROCESSING TIME
30 minutes
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
71
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
ECOLOGY CENTER
External Services
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CLIENT STEPS 1. Issuance of Subic Bay

AGENCY ACTION Freeport
FEES TO BE Zone Certificate of PERSON
PROCESSING Non-
Coverage PAID TIME RESPONSIBLE
For projects that are outside the purview of the PEIS System (PEISS), a Subic
Bay Freeport Zone Certificate of Non- Coverage may be secured by Project
Proponent at the SBMA EC, e.g. for small offices and storage facilities
containing non-toxic/non-hazardous materials, etc.
Office or Department: Ecology Center
4. Proceed to the
Chairman and Type of Transaction: G2B – Government to Business
receive CoR/CRTE
Who May Avail: SBMA Employees and External Applicants
TIME
WHERE TO SECURE
1. Accomplished Subic Bay Freeport Zone Ecology Center,

Certificate of Non- Coverage Application Form Regulatory Bldg.,
Labitan St. cor. Rizal
Highway, Subic Bay
Freeport Zone
2. Photographs of site/facility, in all views Concerned Client
3. Proof of Ownership over the area: Business and

Investment;
a) Copy of Lease/Sublease Agreement
b) Copy of CR or CRTE
c) SEC/DTI Registration
4. Locational Clearance Planning and
Development Office
5. Vicinity Map or Location Map Land and Asset
6. Site Development Plan or Floor Plan Concerned Client
7. Drainage plans and septic tank details
8. In case of construction activity Project Description

Report
CITIZEN’S CHARTER
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FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
1. Submit duly 1.0. Receives and logs None 10 minutes Receiving Clerk
accomplished application in the RPD
application form Document Log.
with complete
attachments to
Regulatory
4. Proceed to the
Permitting
Office of the
Division
Chairman and
receiving clerk.
Administrator to
receive CoR/CRTE 2 days Casehandler
1.1. Evaluates and None
Processes permit then
PROCESSING
submit the same to TIME 3working Authority
days
Division Chief.
1.3. Review of prepared None 1 day Division Chief

permit.
1.4. Reviews, approves None 4 Hours Dept Manager

and affixes signature on
the permit/clearance
2. Pay the required 2.0. Accept Payment and ₱400.00 20 minutes Cashier Treasury
fees at Cashier Issuance of Official Dept
Located at Receipt
Regulatory
Building or other
SBMA Cashiers
3. Present Official 3.0. Explains to Proponent None 10 minutes Casehandler

Receipt to the conditions on the
Issuance Clerk. permit/clearance.
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4. The Company’s 4.0. Issuance of the None 10 minutes Clerk
authorized Environmental Clearance
representative and logs the released
signs the date on the Document
“Conforme” part of log sheet
the permit/
4. Proceedand
clearance to the
Office of
claims thethe
Chairman
clearance.and
Administrator to
receive CoR/CRTE
3 days, 4 hours
50 minutes
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CLIENT STEPS 2. Issuance of Permit to

AGENCY ACTION Conduct
FEES TO BE Environmental
PROCESSING Activity in
PERSON
Terrestrial and/ or Marine Ecosystem (Including Research
Permit)
Researchers, students, bird enthusiasts are required to secure environmental
permit prior to the start of their activity in the Freeport's terrestrial and/ or marine
ecosystems
4. Proceed to the
Office of the
receive CoR/CRTE G2C– Government to Citizen
Who May Avail: Academe, Other Government Agencies, Locators/
TOTAL PROCESSING TIME Business 3working days
1. Accomplished Application for Permit to Conduct Ecology Center,
Environmental Activity in Terrestrial and/ or Marine Regulatory Bldg.,
Ecosystem. Labitan St. cor. Rizal
Highway, Subic Bay
Freeport Zone
2. Research proposal, if applicable Concerned Client
3. Endorsement of School for Students; Letter of
Request for businesses

1. Submit duly 1.0. Receives and logs None 10 minutes Receiving Clerk
application Document Log.
form with
complete
attachments to
Regulatory
Permitting
Division
receiving clerk.
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FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
1.1. Evaluates and None 2 days Casehandler
submit the same to
Division Chief.

4. Proceed to the permit.
Office of the
Chairman and None 4 Hours Dept Manager
1.3. Reviews, approves
Administrator to and affixes signature on
receive CoR/CRTE the permit/clearance
2. Pay the requiredTOTAL

2.0. Accept Subic Bay Metropolitan Authority
PROCESSING
Payment TIME
and Permit- Php200 3working days Cashier Treasury
20 minutes
fees at Cashier Issuance of Official Environmental Dept
Located at Receipt Fee (per
Regulatory person)- 100
Building or other
SBMA Cashiers
3. Present Official 3.0. Explains to Proponent None 10 minutes Casehandler

4. The Company’s 4.0. Issuance of the None 10 minutes Clerk

representative and logs the released date
signs the on the Document log
“Conforme” part of sheet
the permit/
clearance and
claims the
clearance.
3 days, 4 hours
50 minutes
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CLIENT STEPS 3. Issuance of Amendment

AGENCY ACTION
FEES to
TOSubic Bay Freeport Zone
PAID
Certificate of Non Coverage TIME RESPONSIBLE
Amendment to existing SBFZ Certificate of Non-Coverage (SBFZCNC) is issued

for projects that have previously been issued an SBFZCNC and which now
necessitates a change of name or additional business activity or expansion
activities that are still within the threshold limits for CNC as specified by the
DENR.
4. Proceed to the
Office of the Office or Department: Ecology Center
Chairman and
Administrator to Classification: Simple
receive CoR/CRTE G2B – Government to Business
TOTAL
WhoPROCESSINGSubic Bay Metropolitan Authority
May Avail: TIME Existing Investors,
3working days
SBMA Departments and Other
Government Agencies
1. Letter-request for amendment of SBFZCNC Concerned client
2. Required attachment may differ based on the

amendment needed.
a. For Change in Name/ Ownership
a.1. Copy of SEC/DTI, Lease/ Sublease Agreement

showing change in name/ ownership
b. For Change in property size or Production Concerned client

capacity
b.1. CR/CRTE showing change in property size, Business and

production capacity Investment
c. For increase in auxiliary components of existing Concerned client

facilities
CITIZEN’S CHARTER
c.1 Process flow showing the changes
2019 (1st Edition)
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FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
1. Submit duly 1.0. Receives and logs None 10 mins Receiving Clerk
with complete
attachments to
Regulatory
4. Proceed to the
Permitting
Office of the
Division
Chairman and
receiving clerk.
Administrator to
PROCESSING
days
Division Chief.

permit.

2. Pay the required 2.0. Accept Payment and ₱400.00 20 mins Cashier Treasury
Located at Receipt
Regulatory
Building or other
SBMA Cashiers
3. Present Official 3.0. Explains to Proponent None 10 mins Casehandler

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4. The Company’s 4.0. Issuance of the None 10 mins Clerk
the permit/
4. Proceedand
clearance to the
Office of
claims thethe
Chairman
clearance.and
Administrator to
receive CoR/CRTE
3 days, 4 hours
50 minutes
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2019 (1st Edition)
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CLIENT STEPS 4. Issuance of Notice to

AGENCY ACTION Proceed
Notice to Proceed is issued by the SBMA Ecology Center, specifically for an
Environmental Compliance Certificate (ECC) applications filed with the DENR
which had already lapsed the DENR’s 20-working day Processing and
issuance’s timeframe.

4. Proceed to the
Chairman and
receive CoR/CRTE
Who May Avail: Potential Investors
3working days
WHERE TO SECURE
1. Proof of Environmental Compliance Certificate DENR Regional Office

Application and requirements submitted to DENR or Online Application
Office listed as follows: Website
a. Print screen copy of every page of application DENR online application
accepted by the DENR website
b. Original Receipt DENR Regional Office
2. Notarized Proforma Sworn statement requesting Ecology Center,

the issuance of Notice to Proceed (NTP). Regulatory Bldg.,
Highway, Subic Bay
Freeport Zone

with complete
attachments to
Regulatory
Permitting
Division
receiving clerk. CITIZEN’S CHARTER
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FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
submit the same to
Division Chief.

Office of the
Chairman and 1.3. Reviews, approves None 4 Hours Dept Manager

2.0. Accept Subic Bay ₱400.00
Metropolitan
Payment TIME
PROCESSING and 3working Authority
20 mins
days Cashier Treasury
Dept
fees at Cashier Issuance of Official
Located at Receipt
Regulatory
Building or other
SBMA Cashiers


the permit/
clearance and
claims the
clearance.
3 days 4 hrs 50
mins
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2019 (1st Edition)
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CLIENT STEPS 5. Issuance of Environmental

AGENCY ACTION
FEES TOClearance for Processing
BE PROCESSING of
PERSON
PAID
Admission of Imported Raw Materials TIME RESPONSIBLE
Environmental clearance is issued to locators who import raw materials such as

wood, chemicals and other supplies
4. Proceed to the
Office of the Type of Transaction: G2B – Government to Business
Chairman and
Administrator to Who May Avail: Locators
receive CoR/CRTE
1. Accomplished TIME for Environmental
Application 3working days
Ecology Center,
Clearance for Processing of Admission of Imported Regulatory Bldg.,
Raw Materials and Recyclable Scraps Labitan St. cor. Rizal
Highway, Subic Bay
Freeport Zone
2. Bill of Lading or Air Waybill
3. Commercial or Proforma Invoice
4. Packing List
5. Safety Data Sheet (SDS)
6. PCL Compliance Certificate
7. SQI Clearance
For imported woods:
8. Phytosanitary Certificate from country of origin,
for wood importation
9. SPS Import Clearance
10. Plant quarantine Service Certificate
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FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
with complete
attachments to
Regulatory
4. Proceed to the
Permitting
Office of the
Division
Chairman and
receiving clerk.
Administrator to
PROCESSING
days
Division Chief.

permit.

2. Pay the required 2.0. Accept Payment and ₱500 20 mins Cashier Treasury
Located at Receipt
Regulatory
Building or other
SBMA Cashiers

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the permit/
4. Proceedand
clearance to the
Office of
claims thethe
Chairman
clearance.and
Administrator to
receive CoR/CRTE
3 days 4 hrs 50
mins
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2019 (1st Edition)
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AGENCY ACTION
FEES TOClearance for Processing
BE PROCESSING of
PERSON
PAID TIME
Admission of Imported Recyclable Materials RESPONSIBLE
Environmental clearance is issued to locators so they can process the

admission of their imported recyclable materials like plastic, scrap metals, used
computers, etc.

4. Proceed to the
Administrator to
receive CoR/CRTE
Who May Avail: Locators

TIME WHERE TO SECURE
1. Accomplished Application for Environmental Ecology Center,

Clearance for Processing of Admission of Imported Regulatory Bldg.,
Raw Materials and Recyclable Scraps Labitan St. cor. Rizal
Highway, Subic Bay
Freeport Zone
2. Bill of Lading or Air Waybill Shipper
3. Commercial or Proforma Invoice Shipper
4. Packing List DENR
5. Environmental Compliance Certificate DENR
6. Hazardous Waste Generator ID Number DENR
7. Importer Registry Number DENR
8. Importation Clearance DENR
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FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
with complete
attachments to
Regulatory
4. Proceed to the
Permitting
Office of the
Division
Chairman and
receiving clerk.
Administrator to
PROCESSING
days
Division Chief.

permit.

2. Pay the required 2.0. Accept Payment and ₱500 20 mins Cashier Treasury
Located at Receipt
Regulatory
Building or other
SBMA Cashiers

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the permit/
4. Proceedand
clearance to the
Office of
claims thethe
Chairman
clearance.and
Administrator to
receive CoR/CRTE
3 days, 4 hrs 50
mins
CITIZEN’S CHARTER
2019 (1st Edition)
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AGENCY ACTION Transport
FEES TO BE Effluent, Septage and
PROCESSING PERSON
Sewage PAID TIME RESPONSIBLE
Permit to transport effluent is issued to ship agents who will haul effluent from
ships to a treatment facility inside the Zone

Office of the
Administrator to
receive CoR/CRTE Who May Avail: Locators

1. Accomplished Application for Issuance of Permit Ecology Center,
to transport effluent, septage and sewage Regulatory Bldg.,
Highway, Subic Bay
Freeport Zone
2. Hazardous Waste Transporter's Permit DENR Regional Office,

4th Floor Melvi Building,
San Fernando,
Pampanga and/or any
DENR Office

with complete
attachments to
Regulatory
Permitting
Division
receiving clerk.
submit the same to CITIZEN’S CHARTER
Division Chief.
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FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
permit.

4. Proceed to the
Office of the ₱500.00 20 mins Cashier Treasury
2. Pay the and
Chairman required 2.0. Accept Payment and
Administrator to
Located
receive CoR/CRTE Receipt
at
Regulatory
Building or other
SBMA Cashiers TOTAL PROCESSING TIMESubic Bay Metropolitan
3working Authority
days


the permit/
clearance and
claims the
clearance.
3 days, 4 hours
50 minutes
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AGENCY ACTION
FEES TOClearance for Accreditation
BE PROCESSING of
PERSON
Service Providers PAID TIME RESPONSIBLE
The Environmental Clearance for Accreditation is issued as part of the

requirements for the final accreditation process for service contractors.

Office of the
Administrator to
Who May Avail: All Service Providers
receive CoR/CRTE
1. Accomplished Application for Environmental Ecology Center,
Clearance for Accreditation Regulatory Bldg.,
Highway, Subic Bay
Freeport Zone
2. Company Profile or Curriculum Vitae for Concerned Client

individuals
3. Emission Test Result of all vehicles that will be Any Accredited Emission
used inside the Subic Bay Freeport Zone Testing Centers by
LTFRB/ DENR
4. Other attachments depending on nature of
business:
a.) For Petroleum Hauling
a.1. Oil Spill Contingency Plan Concerned Client
b.) For HazWaste haulers
b.1. DENR Permits & accreditations DENR Regional Office,

4th Floor Melvi Building,
CITIZEN’S CHARTER San Fernando,
Pampanga
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FEES TO BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY
AGENCYACTION
ACTION
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
form with
complete
attachments to
4. Proceed to the
Regulatory
Office of the
Permitting
Chairman
Divisionand
Administrator to
receiving clerk.
receive CoR/CRTE
TOTAL
Processes Subic Bay Metropolitan Authority
PROCESSING TIME
permit then 3working days
submit the same to
Division Chief.

permit.

2. Pay the required 2.0. Accept Payment and ₱100.00 20 mins Cashier Treasury
Located at Receipt
Regulatory
Building or other
SBMA Cashiers
3. Present Official 3.0. Explains to None 10 mins Casehandler

Receipt to Proponent the conditions
Issuance Clerk. on the permit/clearance.
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the permit/
4. Proceedand
clearance to the
Office of
claims thethe
Chairman
clearance.and
Administrator to
receive CoR/CRTE
3 days 4 hrs 50
mins
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AGENCY ACTION Operate
FEES TO BEAirPROCESSING
Pollution Source PERSON
Installations PAID TIME RESPONSIBLE
Permit is issued for small generator sets used by establishments during power
outage

Office of the
Administrator to
receive CoR/CRTE Who May Avail: Locators

1. Accomplished Environmental Management Ecology Center
Bureau Application form
2. Installation drawings Client Provided
3. Copy of ECC or CNC Ecology Center/ DENR
4. Emission Test result from DENR-accredited DENR-accredited testing

testing firm (Note: Brand new generators 300 kW firm
and below are exempted from emission test as per
DENR-EMB Memorandum Circular No. 2007-003)

with complete
attachments to
Regulatory
Permitting
Division
receiving clerk.
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FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
submit the same to
Division Chief.

Office of the

2.0. Accept Subic Bay₱2,500.00
Metropolitan
Payment TIME
20 mins
Dept
Located at Receipt
Regulatory
Building or other
SBMA Cashiers


the permit/
clearance and
claims the
clearance.
3 days 4 hrs 50
mins
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CLIENT STEPS 10.AGENCY

Issuance of Tree Cutting/Tree
ACTION
FEES TO BE Trimming Permit (forPERSON
PROCESSING trees that
PAID
are hazard to Life and Property) TIME RESPONSIBLE
Tree cutting/trimming permit is issued to Freeport stakeholders whose tree/s

pose hazard to life and property

Office of the
Administrator to G2C – Government to Citizen
receive CoR/CRTE
Who May Avail: Locators, Residents

TIME
WHERE TO SECURE
1. Accomplished Application for Tree Cutting/Tree Ecology Center,

Trimming Permit Regulatory Bldg.,
Highway, Subic Bay
Freeport Zone
2. Photograph of the tree/s Client Provided

form with
complete
attachments to
Regulatory
Permitting
Division
receiving clerk.
1.1. Conducts joint None 3 days Casehandler

inspection with the client.
CITIZEN’S CHARTER
2019 (1st Edition)
96
CCS-A11-ECD-10
REV00 /02-01-2020
FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
submit the same to
Division Chief.
1.3. Review of prepared None 2 days Division Chief

Office of the

2.0. Accept Subic Bay ₱400.00
Metropolitan
Payment TIME
20 mins
Dept
Located at Receipt
Regulatory
Building or other
SBMA Cashiers


the permit/
clearance and
claims the
clearance.
3 days 4 hrs 50
mins
CITIZEN’S CHARTER
2019 (1st Edition)
97
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
FIRE DEPARTMENT
External Services
CITIZEN’S CHARTER
2019 (1st Edition)
98
CCS-B17-FID-01
REV02 /07-30-2021
CLIENT STEPS 1. Fire Safety

AGENCY Inspection
ACTION
This process defines the role of Fire Prevention Division in ensuring full
compliance of all Locators and Government Offices inside the SBFZ with the
Fire Code of the Philippines.
Office or Department: Fire Department
4. Proceed to the Type of Transaction: G2B – Government to Business
Office of the G2G – Government to Government
Chairman and
Administrator to Who May Avail: SBMA Locators
receive CoR/CRTE Government Entity
A. For Regular Inspection
3working Authority
days
SBMA Website:
1. Unified Service Application Form .ph/about-us/departments/
fire-department
2. Latest CRTE/Lease Agreement SBMA Business Group,

Bldg. 225 Barryman
Road, CBD Area, Subic
Bay Freeport Zone,
2222
3. Updated Annual Preventive Maintenance Provided by the Client
Records.
(Fire Protection System and Life Safety Devices)
4. Updated Building / Fire Insurance
B. For Occupancy Permit SBMA Building Permit
and Safety Department,
1. Checklist for Application of Occupancy Permit 2/F, Regulatory Building,
Labitan St., corner Rizal
Highway, SBFZ 2222
1. Download and 1.0. Receive request None 10 minutes Safety Specialist
Submit/Send and check validity of
via email requirements
(fire@sbma.com) presented.
duly accomplished CITIZEN’S CHARTER
Unified Service
Application Form 2019 (1st Edition)
with complete
requirements.
99
CCS-B17-FID-01
REV02 /07-30-2021

1.1. Schedule Fire None 5 minutes Safety Specialist
Inspection activity and
inform client via email
/phone call.
1.2. Conduct Site None 4 hours/facility Safety Specialist

4. Proceed to the
Inspection and (inclusive of
Office of the
accomplish the Fire travel time)
Chairman and
Safety Inspection
Administrator to
Checklist with
receive CoR/CRTE
appropriate findings for
recommendation of
TOTAL
issuance Subic Bay Metropolitan
PROCESSING TIME
or otherwise as 3working Authority
days
the case may be.
1.3. Prepare, Review, None 1 hour Safety Specialist,

and Sign Fire Safety Admin Staff,
Inspection Report and Division Chief/
Fire Safety Inspection Dept. Manager
Certificate.
2. Receive scanned 2.0. Scan and send the None 5 minutes Admin Staff
copy of Fire Safety Fire Safety Inspection
Inspection Certificate via
Certificate via email/DMS.
email.
5 hours and
20 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
100
CCS-B17-FID-02
REV01 /06-01-2020
CLIENT STEPS
2. AGENCY
Issuance of Hot Work/Hazardous
ACTION
Operation PermitPERSON
This process defines the role of Fire Prevention Division in ensuring Fire Code
compliance of operators or accredited contractors/service providers in order to
mitigate hazards resulting from any temporary operation involving open flame or
hot work and/or spark, which includes, but is not limited to: brazing, cutting,
grinding, soldering, thawing pipes, torch applied roofing, welding, bonfire and
fireworks display.
4. Proceed to the Office or Department: Fire Department

Chairman and
receive CoR/CRTE G2C – Government to Citizen
Who May Avail: SBMA Locators and Accredited Contractors
TOTAL PROCESSING TIME SBMA Housing 3working days
1. Unified Service Application Form SBMA Website:

.ph/about-
us/departments/fire-
department
2. For Fireworks Permit, Approval from SBMA SBMA Business Group,

Airport Department is an additional requirement Bldg. 225 Barryman
Road, CBD Area, SBFZ
2222

1. Download and 1.0. Receive request None 10 minutes Safety Specialist
Submit/Send and check validity of the Admin Staff
via email requirements presented.
(fire@sbma.com)
duly accomplished 1.1. Call Client for the None 2 hours/area Safety Specialist
Unified Service schedule and Conduct (inclusive of
Application Form ocular inspection at the travel time)
with complete Hot Work/Hazardous
requirements. Operation Site and
accomplish the Hot
Work Fire Safety
Checklist with CITIZEN’S CHARTER
appropriate findings for
recommendation of 2019 (1st Edition)
issuance or otherwise
as the case may be.
101
CCS-B17-FID-02
REV01 /06-01-2020
FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY
AGENCY ACTION
ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
2. Proceed to FD 2.0. Prepare the Billing None 5 minutes Admin Staff

Admin for Billing Assessment.
Assessment
3. Pay the required 3.0. Accept Payment PhP 500 10 minutes Treasury Dept.
fees
4. at the to
Proceed Treasury
the from applicant and issue per area
office or
Office at any
of the Official Receipt.
SBMA Payment
Chairman and *PhP 1,500
Channels
Administrator to per hour
receive CoR/CRTE
*(Fire Truck
Standby is
required for
days
more than 5
minutes of
Fireworks
Display)
4. Send scanned 4.0. Print proof of None 15 minutes Safety Specialist

copy of the Official payment and prepare Hot Admin Staff
Receipt via email: Work Permit.
fire@sbma.com
5. Receive Hot 5.0. Send the Hot Work None 5 minutes Admin Staff
Work Permit Permit via email.
2 hours and
45 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
102
CCS-B17-FID-03
REV03 /11-11-2021
3. Conduct of Fire Brigade

FEES TO and
BE Rescue Training
PROCESSING PERSON
This process defines the role of Fire Training Team in raising fire safety
awareness and developing basic firefighting skills that will enable participants to
identify the conditions capable of causing fire, know how to use a fire
extinguisher, respond appropriately to fire and earthquake emergencies, follow
the evacuation plan and adequately implement search and rescue emergency
procedures. .
4. Proceed to the Office or Department: Fire Department

Office of the
Chairman and Classification: Simple
Administrator to
G2C – Government to Citizen
Who May Avail:
3working days
SBMA Locators and Accredited Contractors
SBMA Housing
Government Entity
1. Unified Service Application Form SBMA Website:

.ph/about-
us/departments/fire-
department
*Request Letter is required for Specialized Training Provided by the Client

1. Download and 1.0. Receive and None 10 minutes Training Specialist
Submit/Send evaluate request.
via email
(fire@sbma.com) 1.1. Endorse for None 10 minutes Training Specialist
duly accomplished approval and confirm
Unified Service schedule of Training
Application Form with Applicant via email
with complete or phone call.
requirements.
1.2. Conduct of Fire None Basic Course: Training Specialist
Brigade Training or 4 hours Fire Marshal and
Rescue Training CITIZEN’S CHARTER Firefighters
(WSAR/USAR) Specialized:
2019 (1st Edition)
3 days
103
CCS-B17-FID-03
REV03 /11-11-2021
FEES TO
FEES TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
2. Proceed to FD 2.0. Prepare the Billing None 5 minutes Admin Staff
Admin for Billing Assessment
Assessment
3. Pay the required 3.0. Accept Payment Php 300/ 10 minutes Treasury Dept.
fees at the Treasury from applicant and issue participant;
4. Proceed
office to the
or at any Official Receipt.
Office of
SBMA the
Payment Php 750/
Chairman
Channels and instructor
Administrator to
receive CoR/CRTE *Two (2)
instructors if
above 10
days
participants
4. Send scanned 4.0. Print proof of None 15 minutes Admin Staff/

copy of the Official payment and prepare Training Specialist
Receipt via email: Training Certificates.
fire@sbma.com
5. Claim/Receive 5.0. Release the Training None 10 minutes Training Specialist

Training Certificates Certificates
5 hours Basic
3days and
Specialized
1 hour
CITIZEN’S CHARTER
2019 (1st Edition)
104
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
INTELLIGENCE AND INVESTIGATION

OFFICE
External and Internal Services
CITIZEN’S CHARTER
2019 (1st Edition)
105
CCS-B3-IIO-01
REV01 /01-10-2022
1. Issuance of Clearance
FEESfor
TONew/Renewal of Certificate
BE PROCESSING of
PERSON
Accreditation. PAID TIME RESPONSIBLE
This procedure defines the roles and responsibilities of the Intelligence and
Investigation Office from the Receipt of Request, Record Checking, Conduct of
Evaluation and Issuance of Clearance to Requestors up to Filing of documents.
Office or Department:
4. Proceed to the Intelligence and Investigation Office
Office of the
Administrator to
Type of Transaction: G2B - Government to Business; G2G - Government
receive CoR/CRTE
to Government; G2C - Government to Citizen
Who May Avail: All SBF Service/Manpower/Security Providers
Memorandum of Request from Concerned Accreditation Office/Motor

Department Vehicle Registration Office,
Regulatory Building, Sta. Rita
Road, SBFZ; Labor Contracting
Office, 2nd Floor, Bldg. 255,
Barryman Road, Subic Bay
Freeport Zone
I. General Documentary Requirements
a. Company Profile
b. List of employees (with Biodata & 2X2
picture)
c. List of SBF Locators/Residents serviced
for the previous year.
d. Photocopy of OR/CR of vehicles used
within SBFZ and Company ID of Processor
Any Department of Trade and
Industry Office that has
jurisdiction over the business
applying for SBMA
e. Photocopy of DTI Certificate and/or SEC Accreditation Certificate and
Registration and Accreditation Certificate for the Securities and Exchange
previous year. Commission (SEC), Secretariat
CITIZEN’S CHARTER Building, PICC Complex,
Roxas Boulevard, Pasay City,
2019 (1st Edition) 1307
106
CCS-B3-IIO-01
REV01 /01-10-2022
FEES TO BE PROCESSING WHERE TO PERSON
SECURE
II. Documentary Requirements for the following
nature of business:
A. GENERAL SERVICES
a. Scrap Hauling - Photocopy of Recent Seaport Department,
Seaport Department Gate Pass with complete Seaport Building,
attachments Waterfront Road Corner
Sampson Road, Subic Bay
4. Proceed to the
Freeport Zone
Office of the
Chairman and b. General Engineering/Building Services - Construction Industry
Administrator to Photocopy of Philippine Contractors Accreditation Authority of the Philippines,
receive CoR/CRTE Board (PCAB) License / List of Projects Mandaluyong City
c. Customs Brokerage - Photocopy of3workingCustoms

TOTAL PROCESSING TIME days Brokers should
Philippine Regulation Commission (PRC) License / possess PRC License.
Identification Card
d. Shipping Agent/Ship Repair Services/Ship Concerned Service
Chandling Services/Pilot Boat Services/Ferry Boat Provider
Services - List of Vessels to be Serviced
Public Health and Safety

e. Food and Beverages Suppliers and Department, Bldg. 282,
Distributors; Canteen Concessionaires/Operators; Dewey Avenue, Subic Bay
Catering/Food Services - Sanitary Permit Freeport Zone
f. Septic Tank /Siphoning Service - Ecology Center, 2nd Floor,

Environmental Compliance Certificate (ECC) Regulatory Building,
Labitan Street Corner Rizal
Highway, SBFZ
B. DETECTIVE AND SECURITY AGENCY
a. List of registered firearms used within Subic Concerned Security
Bay Freeport Zone Services Provider
b. Photocopy of Individual Security Guard's Philippine National Police
License and Firearms License Supervisory Office for
Security and Investigation
Agencies (PNP-SOSIA),
Metro Manila
c. Photocopy of Permit to Operate from PNP- (PNP-SOSIA), Metro
SOSIA CITIZEN’S CHARTER Manila
d. Duty Detail Order (DDO) 2019
of personel
(1st assigned
Edition) Concerned Security
at Subic Bay Freeport Zone Services Provider
107
CCS-B3-IIO-01
REV01 /01-10-2022
PROCESSING PERSON
PERSON
AGENCY ACTION
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
1. Proceed to Room 1.0. Receive and Log None 10 minutes Intelligence
#215, Bldg. 657, the Memorandum of Officer
Raymundo Request and
Street, SBFZ and Documentary
Submit Requirements
Memorandum of
4. Proceed
Request to the
and
1.1. Initial Review and None 20 minutes Intelligence
Office of the
Documentary
Assessment of Officer
Chairman and
Requirements
Administrator to Requirements
receive CoR/CRTE
2. Proceed to Room 2.0. Preparation and None 10 minutes Intelligence
#215 or Room Issuance
of Billing TIME
PROCESSING
#210 and secure Assessment Form
3working Authority
days Officer
Billing
Assessment
Form
3. Proceed to Room 3.0. Receipt of Payment 5 minutes Assigned

#206 and Pay the and issuance of official Field Cashier,
Required Fees as receipt Treasury
shown on the - SBFZ Locator Php100.00 Department
Billing - Driver of Shuttle/ Php100.00
Assessment Transport Service
Form Providers
4. Proceed to 4.0. Accept the Official None 10 minutes Intelligence

Room #215 and Receipt from Client, Officer
present the Review and Log in the
Official Receipt to Logbook
IIO Personnel
4.1. Final Evaluation for None 40 minutes Division Chief /

the Renewal of SBMA Department
Certificate of Manager
Accreditation
4.2. Preparation of None 20 minutes Intelligence

Result of Record Check Officer
/ Evaluation for the
Renewal of SBMA
CITIZEN’S CHARTER
Certificate of 2019 (1st Edition)
Accreditation
108
CCS-B3-IIO-01
REV01 /01-10-2022
FEES
FEESTO
TOBE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENTSTEPS
CLIENT STEPS AGENCYACTION
AGENCY ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
4.3. Approval/Signing None 40 minutes Division Chief /
of Result of Record Department
Check / Evaluation Manager
for the Renewal of
SBMA Certificate of
Accreditation
4. Proceed to the
5.Office of the
Receive the 5.0. Forward None 30 minutes Intelligence
Chairman and
Clearance for New/ Clearance to Officer
Administrator
Renewal of toSBMA Concerned
receive CoR/CRTE
Certificate of Department. Log and
Accreditation File the Receiving
TOTALCopy Subic Bay Metropolitan
of the
days
Clearance for
New/Renewal of
SBMA Certificate of
Accreditation.
3 hours and
5 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
109
CCS-B3-IIO-02
REV01 /01-10-2022
2. Conduct FEES TO
of Record Check BE PROCESSINGInvestigation
(RC)/Background PERSON(BI)
of Qualified Applicants PAID TIME RESPONSIBLE
Investigation Office from the Receipt of Memorandum of Request, Record
Checking, Conduct of Background Investigation, Coordination with Local
Government/Law Enforcement Units, Verification with Other Source of
Information, Issuance/Submission of Results of Background Investigation to
Requestor up to Filing of documents.
4. Proceed to the
Office of the Intelligence and Investigation Office
Office or Department:
Chairman and
Administrator to Classification: Complex
receive CoR/CRTE
Type of Transaction: G2G - Government to Government
TOTAL PROCESSING TIME Human Resource 3working days
Management Department (HRMD),
Who May Avail:
SBMA
1. Memorandum of Request for Record SBMA HRMD

Check (RC)/Background Investigation.
2. Biodata, Resume, or Personal Data Sheet
of the Applicant.

1. Submit 1.0. Receive and Log None 20 minutes Intelligence Agent /
Memorandum of the memorandum of Intelligence Officer
Request for Request for Record
Record Check Check (RC)/
(RC)/ Background Background
Investigation with Investigation (BI).
complete
Requirements.
1.1. Review and None 1 hour Intelligence Agent /
Assessment of Intelligence Officer
Documents Submitted, / Division Chief
Conduct Record Check
with the existing Data
Base of Intelligence
and Investigation CITIZEN’S CHARTER
Office. 2019 (1st Edition)
110
CCS-B3-IIO-02
REV01 /01-10-2022
FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT STEPS
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
1.2. Conduct None 4 days and Intelligence Agent
Background 2 hours / Intelligence
Investigation Officer
1.3. Preparation of None 4 hours Intelligence Agent

Result of Record Check / Intelligence
4. Proceed to the
(RC)/Background Officer
Office of the
Investigation (BI).
Chairman and
Administrator to
receive CoR/CRTE 1.4. Approval/ Signature None 1 day Division Chief /
Check (RC)/Background Manager / SDA
Investigation (BI).
3working Authority
days
for Support
Services
2. Receive the 2.0. Submit, Log and None 40 minutes Intelligence
Result of Record File the Result of Officer/ Chief
Check (RC)/ Record Check Counter Intel
Background (RC)/Background Branch
Investigation Investigation (BI).
(BI).
TOTAL PROCESSING TIME 6 days
CITIZEN’S CHARTER
2019 (1st Edition)
111
CCS-B3-IIO-03
REV01 /01-10-2022
CLIENT STEPS 3. AGENCY of Record FEES

ConductACTION CheckTO(RC)/Background
BE PROCESSINGInvestigation
PERSON(BI)
of Local/Foreign SBF Incorporators/ Shareholders and SBIA
Clients Requesting for SBIA Access Pass
Investigation Office from the Receipt of Request, Record Checking, Conduct of
Background Investigation, Coordination with Local Government/Law
Enforcement Units, Verification with Other Source of Information and
4. Proceed to the Issuance/Submission of Results of Record Check/Background Investigation to
Office of the Requestors up to Filing of documents.
Chairman and
Administrator to Office or Department: Intelligence and Investigation Office
receive CoR/CRTE
G2B - Government to Business; G2G - Government to
Government; G2C - Government to Citizen
All Incorporators/Shareholders of Subic Bay Freeport

Who May Avail: (SBF) Locators/Investors and SBIA Clients Requesting
for SBIA Access Pass
1. Memorandum of Request for Record Business and Investment

Check (RC)/Background Investigation (BI) Group, Bldg. 225, Dewey
Avenue, SBFZ
Airport Department, SBIA,
Cubi District, SBFZ
2. Information Sheet / Resume or Biodata

indicating exact / permanent address in the
Philippines.
3. Photocopy of valid Identification Card with

photograph; photocopy of valid passport
(For Foreign Nationals)
4. Company profile, business proposal or

scope of business operation inside the
Subic Bay Freeport Zone
CITIZEN’S CHARTER
2019 (1st Edition)
112
CCS-B3-IIO-03
REV01 /01-10-2022
FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT STEPS AGENCY
AGENCYACTION
ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
1. Proceed to Room 1.0. Receive and Log None 10 minutes Secretary 1 /
#213, Bldg. 657, the Memorandum of Intelligence Officer
Raymundo Request for Record
Street, SBFZ and Check
Submit (RC)/Background
Memorandum of Investigation (BI).
Request to
4. Proceed and
the
Documentary
Office of the
1.1. Review and None 1 hour Secretary 1 /
Requirements
Chairman and
Assessment of Intelligence Officer
Administrator to
receive CoR/CRTE Documents Submitted,
Conduct Record Check
with the existing Data
TOTAL
BasePROCESSINGSubic Bay Metropolitan
of Intelligence TIME 3working Authority
days
and Investigation
Office.
2. Proceed to Room 1.2. Preparation and None 10 minutes Intelligence

#215 or Room Issuance of Billing Officer
#210 and secure Assessment Form
Billing
Assessment
Form
3. Proceed to Room 3.0. Receipt of None Assigned

#206 and Pay the Payment and issuance Field Cashier,
Required Fees as of official receipt Treasury
shown on the Department
Billing - Local Incorporator Php500.00
Assessment - Foreign Incorporator USD10.00
Form
4. Return to Room 4.0. Accept the Official None 10 minutes Intelligence
#215 and present Receipt from Client, Officer
the Official Review and Log in the
Receipt to IIO Logbook
Personnel
4.1. Conduct None 4 days and 2 Intelligence

Background hours Agent /
Investigation CITIZEN’S CHARTER Intelligence
Officer
2019 (1st Edition)
113
CCS-B3-IIO-03
REV01 /01-10-2022
FEES TO
FEES TO BE
BE PROCESSING
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION PAID TIME RESPONSIBLE
PAID TIME
4.2. Preparation of None 4 hours Intelligence Agent /

Result of Record Check Intelligence Officer
(RC)/Background
Investigation (BI).
4. Proceed to the
4.2. Approval/ Signature None 1 day Division Chief /
Office of the
Chairman and of Result of Department
Administrator to Record Check (RC)/ Manager /
receive CoR/CRTE Background SDA for Support
Investigation (BI). Service

days
5. Receive the 5.0. Forward the Result None 30 minutes Secretary 1/
Result of Record of Record Check (RC)/ Chief, Counter
Check Background Investigation Intelligence Branch
(RC)/Background (BI) to Business and
Investigation (BI) Investment Group or
from Business & Airport Department. Log
Investment Group and File the Receiving
or Airport Copy.
Department
6 days and 5
minutes
CITIZEN’S CHARTER
2019 (1st Edition)
114
CCS-B3-IIO-04
REV01 /01-10-2022
4. Conduct FEES TO BE
of Special Inquiry PROCESSING PERSON
Investigation Office from the Receipt of Request to Conduct Special Inquiry,
Conduct of Special Inquiry, Submission of Results of Special Inquiry to
Requestor up to Filing of Receiving Copy.
Office or Department: Intelligence and Investigation Office

4. Proceed to the
Chairman and
Administrator to
receive CoR/CRTE Who May Avail: SBMA Departments and Offices

days
1. Memorandum of Request to Conduct SBMA Departments and

Special Inquiry Offices

1. Submit 1.0. Receive and Log None 10 minutes Intelligence Officer
Memorandum of the Memorandum of / Division Chief /
Request to Request to Conduct Department
Conduct Special Special Inquiry Manager
Inquiry)
1.1. Endorsement of None 1 hour Intelligence Officer

Memorandum of / Division Chief /
Request to Conduct Department
Special Inquiry Manager
1.2. Conduct Special None 13 days, 4 hours Intelligence Agent

Inquiry and 20 minutes / Intelligence
Officer / Division
Chief
1.3. Preparation of None 2 hours Intelligence Agent

Result of Special
Inquiry
CITIZEN’S CHARTER / Intelligence
Officer / Division
2019 (1st Edition) Chief
115
CCS-B3-IIO-04
REV01 /01-10-2022
FEES
FEESTO
TOBE
BE PROCESSING
PROCESSING PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY
AGENCYACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
1.4. Approval/ Signature None 1 day Division Chief /
Check (RC)/ Manager / SDA for
Background Support Service
Investigation (BI).
4. Proceed to the
2. Receive the 2.0. Submit, Log and None 30 minutes Intelligence Officer/
Office of the
Result of File the Result of Chief, Special
Chairman and
Special Inquiry Special Inquiry Operations
Administrator to
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
116
CCS-B3-IIO-05
REV01 /01-10-2022
5. Conduct of Intelligence
FEESOperations
Investigation Office from the Receipt of Memorandum of Request to Conduct
Intelligence Operations, Preparation of Case Operational Plans, Requesting of
Approval and Authorization, Monitoring and Surveillance, Conduct of Intelligence
Operations, Submission of After-Operations Report to SBU Head up to Filing of
4. Proceed to the Receiving Copy.
Office of the
Chairman and Office or Department: Intelligence and Investigation Office
Administrator to
receive CoR/CRTE Classification: Highly Technical

Who May Avail: SBMA Departments and Offices
1. Memorandum of Request to Conduct SBMA Departments and

Intelligence Operations Offices

1. Submit 1.0. Receive and Log None 20 minutes Intelligence Officer /
Memorandum of the Memorandum of Division Chief /
Request to Request to Conduct Department
Conduct Intelligence Manager
Intelligence Operations
Operations
1.1. Preparation of None 1 day Intelligence Officer /
Case Operational Division Chief /
Plan Department
Manager
1.2. Request for None 1 day Department

Approval and Manager / SBMA
Chairman
Authorization
CITIZEN’S CHARTER
2019 (1st Edition)
117
CCS-B3-IIO-05
REV01 /01-10-2022
FEES
FEESTO
TOBE
BE PROCESSING
PROCESSING PERSON
CLIENT STEPS AGENCY
AGENCYACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
1.3. Monitoring and None 3 days Intelligence Officer/
Surveillance Division Chief
1.4. Conduct of None 1 day Intelligence Officer/

Intelligence Operations Division Chief
4. Proceed to the
Office of the
Chairman and
Administrator to 1.5. Debriefing None 1 hour Intelligence Officer/
receive CoR/CRTE Orientation / Post Division Chief /
Operation Department
Assessment Manager
days
1.6. Preparation of None 6 hours Intelligence Officer/

After-Operation Report Division Chief
1.7. Approval/ None 1 day Division Chief/

Signature of After- Department
Operation Report Manager / SDA for
Support Service
2. Receive the 2.0. Submit, Log and None 40 minutes Intelligence Officer /
After-Operation File the After- Chief, Special
Report Operation Report Operations Branch
CITIZEN’S CHARTER
2019 (1st Edition)
118
CCS-B3-IIO-06
REV01 /01-10-2022
6. Conduct FEESCoverage
of Intelligence TO BE PROCESSING PERSON
Investigation Office from the Receipt of Memorandum of Request/Intelligence
Report/Information, Monitoring and Surveillance, Conduct of Intelligence
Coverage and Submission of After-Operation Report to Concerned SBMA
Departments and Offices.
4. Proceed to the
Office of the
Chairman and
receive CoR/CRTE
Who May Avail:Subic Bay Metropolitan Authority

Concerned SBMA Department and Offices
1. Memorandum of Request to Conduct Concerned SBMA

Intelligence Coverage Departments and Offices

1. Submit the 1.0. Receive and Log None 30 minutes Intelligence Officer/
Request to Request to Conduct Department Manager
Conduct Intelligence Coverage
Intelligence
Coverage
1.2. Assessment, None 3 hours Intelligence Agent /
Monitoring and Intelligence Officer /
Surveillance Division Chief
1.3. Conduct of None 1 day Intelligence Agent /

Intelligence Coverage Intelligence Officer /
Division Chief
1.4. Preparation of None 4 hours Intelligence Officer /

After-Operation Division Chief
Report CITIZEN’S CHARTER
2019 (1st Edition)
119
CCS-B3-IIO-06
REV01 /01-10-2022
FEES
FEESTO
TOBE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT STEPS
CLIENT STEPS AGENCY
AGENCYACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
1.5. .Approval/ None 1 day Division Chief /
Operation Report Manager / SDA
for Support
Service
4.
2. Proceed
Receiveto the
the 2.0. Submit, Log and None 30 minutes Intelligence
Office of the
After-Operation File the After- Officer / Chief,
Chairman
Report and Operation Report Special
Administrator to Operations
receive CoR/CRTE Branch

3working Authority
days
3 days
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CLIENT STEPS
7. AGENCY
ConductACTION
of SecurityFEES
Coverage/Security AssistancePERSON
TO BE PROCESSING Provided
PAID
to Foreign/Local Dignitaries TIME RESPONSIBLE
Investigation Office from the Receipt of Memorandum of Request, Monitoring
and Surveillance, Conduct of Security Coverage / Security Assistance provided
to Foreign / Local Dignitaries, Submission of After-Operation Report to SBU
Head up to Filing of Receiving Copy.
4. Proceed to the
Office of the Office or Department: Intelligence and Investigation Office
Chairman and
Administrator to
receive CoR/CRTE
G2G - Government to Government
TOTAL PROCESSING TIME G2C - Government to Citizen
3working days
SBMA Departments/Offices
Who May Avail:
Foreign / Local Dignitaries
Memorandum of Request to Provide Security

Coverage / Security Assistance to Foreign / Concerned SBMA
Local Dignitaries Departments and Offices

1. Submit 1.0. Receive and Log None 10 minutes Intelligence Officer /
Request to Request to Provide Department Manager
Provide Security Security Coverage /
Coverage / Security Assistance to
Security Foreign / Local
Assistance to Dignitaries
Foreign / Local
Dignitaries
1.1. Assessment, None 4 hours Intelligence Agent /
Monitoring and Intelligence Officer /
Surveillance by Division Chief
Providing Advance
Party to assess the
Security Status of the
venue
CITIZEN’S CHARTER
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FEES TOTO
FEES BEBE PROCESSING
PROCESSING PERSON
PERSON
CLIENT STEPS AGENCY
AGENCY ACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
1.2. Conduct Security None 7 hours and Intelligence Agent
Coverage and 30 minutes / Intelligence
Security Assistance Officer / Division
Chief
1.3. Preparation of None 4 hours Intelligence

4. Proceed to the
After-Operation Officer / Division
Office of the
Report Chief
Chairman and
Administrator to
receive CoR/CRTE 1.4. Approval/ None 1 day Division Chief /
Operation Report Manager / SDA
days
for Support
Service
2. Receive the After- 2.0. Submit, Log and None 20 minutes Intelligence
Operation Report File the After- Officer / Chief,
Operation Report Special
Operations
Branch
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CLIENT STEPS
8. AGENCY
ConductACTION
of Investigation onBE
FEES TO Reported Violation of Laws
PROCESSING and
PERSON
SBMA Rules and Regulations, & Motor Vehicle Mishap/Accident
Investigation Office from the Receipt of Information/Report/Complaint, Proceed
to the Crime Scene, Interview of Witness/Victims/Complainant, Protecting the
Crime Scenes, Gathering evidences/information, Apprehension of Suspects,
Transfer of Custody of Suspects to Police Station Police Station, Barangay or
4. Proceed to the Department of Social Welfare and Development (DSWD) that has jurisdiction
Office of the over the case, Preparing Documents, Blotter Entries, Submission of Spot
Chairman and Report to the SBU Head up to Filing of Receiving Copy.
Administrator to
receive CoR/CRTE
SBMA Departments and Offices, All Employees from
Who May Avail: Locators/SBMA/Gov’t Agencies, SBF Residents,
Students & Visitors, Law Enforcement Department
1. Case Referral Form Law Enforcement Department

2. Information Report/Complaint and / or Concerned Individual

1. Proceed to Room 1.0. Receive and Log None 20 minutes Duty Special
#201 and Submit the Case Referral Investigator/
to Investigation Form/Information/ Traffic Investigator/
Division the Case Report/Complaint WCD Personnel
Referral Form/
Information/
1.1. Interview the None 1 day Duty Special
Report/Complaint
complainant and/or Investigator/
victims and witness Traffic Investigator/
WCD Personnel
1.3. Proceed to the None 1 day Duty Special

crime scene, conduct Investigator/
CITIZEN’S CHARTER
ocular inspection at the Traffic Investigator/
scene and gathering WCD Personnel
evidences (as needed) 2019 (1st Edition)
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FEES
FEESTO
TOBE
BE PROCESSING
PROCESSING PERSON
CLIENT STEPS AGENCY
AGENCY ACTION
ACTION
PAID
PAID TIME
TIME RESPONSIBLE
1.4. Transfer of Custody None 1 day Duty Special
of suspects to Police Investigator/
Station, Barangay or Traffic Investigator/
Department of Social Women and
Welfare and Children’s Desk
Development (DSWD) (WCD) Personnel
4. Proceed to the that has jurisdiction over
Office of the the case
Chairman and
Administrator to None 2 hours
1.5. Preparation of Duty Special
receive CoR/CRTE
Blotter Entries and Investigator/
other documents Traffic Investigator/
TOTAL PROCESSING TIME 3working days WCD Personnel
1.6. Preparation of Spot None 1 hour Duty Special

Report Investigator/
Traffic Investigator/
WCD Personnel
1.7. Approval/Signature None 1 hour Department

of Spot Report Manager /
Division Chief
2. Receive the 2.0. Submit, Log and None 40 minutes Clerk IV /

Spot Report File the Receiving Copy Chief, Investigation
of Spot Report Branch
3 days and
5 hours
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9. AGENCY
IssuanceACTION FEES TO
of Certification BE PROCESSING
/ Investigation Complaint PERSON
Report
CLIENT STEPS
(ICR) PAID TIME RESPONSIBLE
Investigation Office from the Presentation of Request for Certification /
Investigation Complaint Report (ICR) from General Crimes Branch / Traffic
Management and Investigation Branch / Women and Children's Desk ,
Issuance of Billing Assessment Form, Payment of Required Fee, Issuance of
Official Receipt, Preparation of Certification, Approval/Signature by the
4. Proceed to the Department Manager or Authorized Representative up to the Issuance of
Office of the Certification / Investigation Complaint Report (ICR)
Chairman and
Administrator to Office or Department: Intelligence and Investigation Office
receive CoR/CRTE
TOTAL PROCESSING TIME G2B - Government3working days G2G - Government to
to Business;
All Employees from Locators/SBMA/Gov Agencies,
SBF Residents, Students & Visitors; SBF
Who May Avail:
Locators/Investors; other Local Government
Units/SBMA Departments/Offices
1. Request for Certification / Investigation Concerned Client

Complaint Report (ICR)

1. Proceed to Room 1. Receive, Log and None 10 minutes Special Investigator/
#201, 2nd Floor, Assess the Clerk IV
Bldg. #657 and Request for
Submit Request Certification /
for Certification / Investigation
Investigation Complaint Report
Complaint Report (ICR)
(ICR)
2. Proceed to Room
Preparation and None 20 minutes Intelligence Officer
#215 or Room
#210 to Secure Issuance of Billing
Billing Assessment Form
Assessment CITIZEN’S CHARTER
Form
2019 (1st Edition)
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FEES TO TO
FEES BE BEPROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY
AGENCYACTION
ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
3. Proceed to 3.0. Receipt of 5 minutes Assigned
Room #206 and Payment and issuance Field Cashier,
Pay the of official receipt Treasury Department
Required Fees Certification Php200.00
as shown in the
Billing
Assessment
4. Proceed to the
Form
Office of the
Chairman and
4. Proceed to to
Administrator 4.0. Accept the Official None 10 minutes Special Investigator /
Room
receive CoR/CRTE Receipt from Client, Clerk IV
#206 and Review and Log in the
present Logbook
the Official Subic Bay Metropolitan
days
Receipt to
4.1. Preparation of None 5 hours Special Investigator /
IIO Personnel
Certification / Clerk IV
Investigation
Complaint Report
(ICR)
4.2. Approval/Signing None 2 hours Department Manager

of Certification/ /Division Chief
Investigation
Complaint Report
(ICR)
5. Receive the 5.0. Issue, Log and File None 20 minutes Special Investigator /
Certification / the Receiving copy of Clerk IV
Investigation the Certification/
Complaint Investigation Complaint
Report (ICR) Report
1 day and
5 minutes
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CLIENT STEPS Issuance

AGENCYofACTION
FingerprintFEES
Evaluation
TO BE for the Issuance ofPERSON
PROCESSING SBMA
Gate Pass PAID TIME RESPONSIBLE
Investigation Office from the Presentation of Client's Identification Card (ID) to
Issuance of Billing Assessment Form/Fingerprint Card, Payment of Fingerprint
Fee, Taking of Fingerprint to Issuance of Official Receipt with Signature of
Special Investigator who assisted in Taking the Fingerprint.
4. Proceed to the Office or Department: Intelligence and Investigation Office
Office of the
Administrator to
receive CoR/CRTE Type of Transaction: G2B -Government to Business
G2C - Government to Citizens
TOTAL
WhoPROCESSING
May Avail: TIMEAll Employees from Locators/SBMA/Gov’t
3working days Agencies,
SBF Residents, Students & Visitors
1. Photocopy of Valid ID of the Requestor or Concerned Requestor
List of Names of Individuals from the same
Company
2. Fingerprint Card Room #206, Second Floor,
Bldg. 657, Raymundo Street,

1. Proceed to Room 1.0. Evaluate the ID None 3 minutes Intelligence Officers/
#215 or Room Card presented or the Clerk IV
#210 and present List of names of
valid ID Card or Individuals from the
Llist of names of same Company
Individuals from
the same
company
2. Proceed to Room 2.0. Preparation of None 6 minutes Intelligence Officers/

#215 or Room Billing Assessment Clerk IV
#210 to Secure Form bearing the
Billing Name of the
Assessment
Form
Requestor(s) and the CITIZEN’S CHARTER
amount to be paid
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FEES
FEESTOTO
BEBE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY
AGENCYACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
3. Proceed to 3.0. Receipt of 5 minutes Assigned
Room #206 and Payment and Field Cashier,
Pay the Required issuance of official Treasury
Fees as shown receipt Php35.00 Department
on the Billing - per individual
Assessment Form
4. Proceed to the
4.Office of theto Room
Proceed 4.0. Accept the None 6 minutes Special Investigator
Chairman and the
#201, present Official Receipt from / Clerk IV
Administrator to
Official Receipt, Client, Review and
receive
secureCoR/CRTE Log in the Logbook
Fingerprint
Card and for theTOTAL PROCESSING TIME 3working Authority
days
taking of
fingerprint
4.1. Assist in filling None 10 minutes Special Investigator

out the Fingerprint
Card and Taking of
Fingerprint
5. Receive the 5.0. Return the None 5 minutes Special Investigator

Official Receipt Official Receipt with
with the Special the Special
Investigator's Investigator's
Signature and Signature and date
date
CITIZEN’S CHARTER
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11.AGENCY
Issuance FEESfor
of Clearance TO Replacement
of Lost SBMA Gate
CLIENT STEPS ACTION
Pass (LGP) PAID TIME RESPONSIBLE
Investigation Office from the Presentation of Request for Replacement of Lost
SBMA Gate Pass/Affidavit of Lost SBMA Gate Pass, Issuance of Billing
Assessment Form, Payment of Required Fee, Taking of Fingerprint, Issuance of
Official Receipt, Preparation of Clearance, Approval/Signature by the
Department Manager or Authorized Representative up to the Issuance of LGP
4. Proceed to the Clearance
Office of the
Administrator to
receive CoR/CRTE Classification: Simple
Type of Transaction: G2C - Government to Citizens

Who May Avail:
SBF Residents, Students & Visitors

1. Photocopy of Affidavit of Lost SBMA Gate Provided by the Client
Pass

1. Proceed to Room 1.0. Receive, Log None 10 minutes Special Investigator /
#206, 2nd Floor, and Evaluate the Clerk IV
Bldg. 657, Affidavit of Lost
Raymundo SBMA Gate Pass
Street, SBFZ and
Submit
photocopy of
Affidavit of Lost
SBMA Gate Pass
Preparation and None 20 minutes Intelligence Officer
Issuance of Billing
2. Proceed to Room Assessment Form
#215 or Room
#210 to Secure
Billing
Assessment
Form CITIZEN’S CHARTER
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FEES
FEESTO
TOBE
CLIENT STEPS AGENCY
AGENCYACTION
ACTION PAID
3. Proceed to Room 3.0. Receipt of 5 minutes Assigned
Required Fees as of official receipt Treasury
shown in the Billing - Certification Department
Assessment Form Php100.00
4.
4. Proceed
Proceedtotothe 4.0. Assist in filling out None 10 minutes Special Investigator
Office
Room of the
#201,Secure the Fingerprint Card
Chairman
and fill outand
the and Taking the
Administrator to
Fingerprint Card Fingerprint
receive
and for CoR/CRTE
fingerprinting
days
5. Proceed to 5.0. Preparation of None 30 minutes Special Investigator

Room #206 and Clearance for Lost / Clerk IV
present the Official SBMA Gate Pass
Receipt to IIO
Personnel
5.1. Approval/Signing None 40 minutes Department

of Clearance for Lost Manager /Division
SBMA Gate Pass Chief
6. Receive 6.0 Issuance of None 10 minutes Special Investigator

Clearance for Clearance for Lost / Clerk IV
Lost SBMA SBMA Gate Pass
Gate Pass
2 hours and
5 minutes
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CLIENT STEPS
12.AGENCY
Issuance of Clearance/Certification
ACTION
for Result of Derogatory
PAID
Information (DI) / Record Check (RC) TIME RESPONSIBLE
Investigation Office from the Presentation of Request for Clearance/Certification
for Result of Derogatory Information (DI) / Record Check (RC), Issuance of
Billing Assessment Form, Payment of Required Fee, Issuance of Official
Receipt, Preparation of Clearance/Certification, Approval/Signature Department
Manager or Authorized Representative to the Issuance of Clearance/
4. Proceed to the Certification for Result of Derogatory Information (DI) / Record Check (RC)
Office of the
Chairman and
Administrator to
receive CoR/CRTE Classification: Simple
TypePROCESSING
of Transaction:
TIME Government; G2C3working daysto Citizen
- Government
SBF Residents, Students & Visitors; SBF
Who May Avail:
1. Request for Clearance/Certification for Concerned Requestor

Result of Derogatory Information (DI) /
Record Check (RC)

1. Proceed to Room 1.0. Receive, Log and None 20 minutes Women and
#201, 2nd Floor, Assess the Request Children's Desk
Bldg. #657 and for Clearance/ (WCD) personnel /
Submit Request Certification for Result Clerk IV
for Clearance/ of Derogatory
Certification for Information (DI) /
Result of Record Check (RC)
Derogatory
Information (DI) /
Record Check
2. Proceed to Room 2.0. Preparation of None 25 minutes Intelligence

#215 or Room Billing Assessment Officer
#210 to Secure
Billing
Form bearing the
Name of the CITIZEN’S CHARTER
Assessment Form Requestor and the 2019 (1st Edition)
amount to be paid
131
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FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
CLIENTSTEPS
CLIENT STEPS AGENCYACTION
AGENCY ACTION
PAID
3. Proceed to Room 3.0. Receipt of 5 minutes Assigned
Required of official receipt Treasury
- Local Requestor Php500.00 Department
- Foreign Requestor USD10.00
4.
4.Proceed
Proceedto tothe
Room 3. Record Check with None 1 hour Women and
Office
#206ofand
the present Existing Data Base Children's Desk
Chairman and
the Official Records of IIO, personnel /
Administrator
Receipt to to Verification with Clerk IV
receive CoR/CRTE
IIO Personnel Other Source of
Information
days
4. Preparation of None 4 hours Women and
Clearance/ Children's Desk
Certification for personnel /
Result of Derogatory Clerk IV
Information (DI) /
Record Check (RC)
5. Approval/Signing of None 2 hours

Clearance/ Department
Certification for Manager /Division
Result of Derogatory Chief
Information (DI) /
Record Check (RC)
5. Receive the Issuance of None 15 minutes Special Investigator

Clearance/ Certification for Result / Clerk IV
Certification for of Derogatory
Result of Information (DI)/
Derogatory Record Check (RC)
Information (DI) /
Record Check
(RC)
1 day and
CITIZEN’S CHARTER 5 minutes
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13.AGENCY
Release FEES Vehicles
of Impounded TO BE PROCESSING
involved in MotorPERSON
Vehicle
CLIENT STEPS ACTION
Mishap/Accident PAID TIME RESPONSIBLE
Investigation Office from the Submission of Request for the Release of
Impounded Vehicles involved in Motor Vehicle Mishap/Accidents, Issuance of
Billing Assessment Form, Payment of Required Fee, Issuance of Official
Receipt, Preparation of Necessary Documents, Approval/Signature of the
Department Manager or Authorized Representative for the Release of
4. Proceed to the Impounded Vehicle
Office of the
receive CoR/CRTE
Type of Subic Bay Metropolitan Authority
TOTAL PROCESSING TIME Government; G2C3working
Transaction: - Government
days to Citizen
All Employees from Locators/SBMA/Government
Who May Avail: Agencies, SBF Residents, Students & Visitors; SBF
1. Request for Release of Impounded Vehicle Concerned Requestor

1. Proceed to Room 1.0. Receive, Log and None 1 hour IIO Custodian
#201, 2nd Floor, Evaluate the Request for
Bldg. #657 and the Release of
Submit Request Impounded Vehicle
for the the
Release of 1.1. Record Check with None 30 minutes IIO Custodian
Impounded Existing Data Base
Vehicles Records of Intelligence
and Investigation Office
2. Proceed to Room 2.0. Preparation of None 30 minutes Intelligence Officer

#215 or Room Billing Assessment
#210 to Secure Form bearing the
Billing Name of the
Assessment Requestor and the
Form amount to be paid CITIZEN’S CHARTER
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FEES TO
FEES TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT STEPS
CLIENT STEPS AGENCY
AGENCY ACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
3. Proceed to 3.0. Receipt of Payment 5 minutes Assigned
Room #206 and and issuance of official Field Cashier,
Pay the receipt Treasury
Required Fees - First three (3) days plus Php500.00 Department
as shown on - Per day for succeeding
the Billing days Php50.00
Assessment
4. Proceed to the
Form
Office of the
Chairman and
4. Proceed toto
Administrator 4.0. Preparation of None 3 hours IIO Custodian
Room
receive #201
CoR/CRTE pertinent document for
and present the Release of
the Official Impounded Vehicle
Receipt to IIOTOTAL Subic Bay Metropolitan
days
Personnel
4.1. Approval/Signing None 2 hours Department

of Clearance for the Manager /
release of Impounded Division Chief
Vehicle
5. Receive the 5.0. Release of the None 1 hour IIO Custodian

Impounded Impounded Vehicle
Vehicle
1 day and
5 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
134
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
LABOR DEPARTMENT
External Services
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CLIENT STEPS 1. Endorsement

AGENCY ACTIONfor Issuance
FEES TOof
BEAlien EmploymentPermit
PROCESSING (AEP)/
PERSON
PAID TIME
AEP Certificate of Exclusion or Exemption RESPONSIBLE
This procedure defines the roles and responsibilities of the Labor Department
Manpower Services Division from the receipt of request of Subic Bay Freeport
Zone (SBFZ) locator / investor’s accomplished forms and documents for
Endorsement for Issuance of Alien Employment Permit (AEP) / AEP Certificate
of Exemption or Exclusion.
4. Proceed to the Office or Department: Manpower Services Division,

Office of the Labor Department
Administrator to
receive CoR/CRTE Type of Transaction: G2B – Government to Business
Who May Avail: All SBFZ Locators/Investors who shall engage the
TOTAL PROCESSING TIME services of a Foreign
3working days
National
A. Application for Endorsement for Issuance of

Alien Employment Permit (AEP)
1. For New: Publisher of the
Proof of publication of the job vacancy/ies in a newspaper of general
newspaper of general circulation in accordance with circulation/SBFZ
D.O. No. 221 together with a duly notarized affidavit locators/investors
stating no applications were received or no Filipino
applicant was considered for the position
For Renewal:
Copy of Alien Employment Permit (AEP) card (For SBFZ Locator/
renewal and/or previously issued AEP from other concerned Foreign
company) and National
Copy of SCWV/SCIV/ACR/I card (For renewal
and/or previously issued SCWV/SCIV/ACR/I card
from other company)
2. Duly accomplished AEP Endorsement Request Labor Department at

Form (notarized) Room 125, Building 225,
Barryman Road, SBFZ /
3. Duly accomplished AEP Application Form with
Downloadable form at
2x2 picture with white background
http://www.mysubicbay.c
om.ph/about-
CITIZEN’S CHARTER us/departments/labor-
department
2019 (1st Edition)
136
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PERSON
4. Copy of passport (bio-page) with latest arrival Concern Foreign
date/valid visa extension National
5. Proof of Tax Identification Number Bureau of Internal
Revenue
6. Copy of Valid SBMA Business Licenses SBFZ Locator/ PAGCOR
(CRTE/CR) (Certified True Copy by SBMA Business
4. Proceed to the
Group. For POGO-related operations, CTC of
Office of the
POGO license, accreditation or appointment issued
Chairman and
by PAGCOR)
Administrator to
receive CoR/CRTE 7. Duly accomplished SCWV/SCIV Application Form SBMA Visa Processing
Office, Regulatory Bldg.
PROCESSING
8. Organizational TIME
Structure 3working Authority
days
SBFZ locator
9. Copy of Special Power of Attorney Any Notary Public
(SPA)/Authorization Letter of Processor with
Specimen Signatures of Authorized Signatories of
the company (Notarized)
10. Copy of Clearance Certificate from Bureau of Bureau of Immigration
Immigration that foreign national is cleared from
Hold Departure, Blacklist, Watch list and/or
intelligence Derogatory Records or Affidavit of
Undertaking
11. Contract Requirement: SBFZ locator/ investor
Copy of Notarized Employment Contract/
Consultancy Agreement (for non-elective positions);
Corporate Secretary's Certificate/Board Resolution
on the election/appointment (for elective positions) &
SEC Articles of Incorporation and General
information sheet (latest/Certified True Copy by
SEC)
B. Application for Endorsement for Issuance of
Alien Employment Permit (AEP) Certificate of
Exclusion / Exemption
1. Duly accomplished Endorsement Request Form Labor Department at
FOR Certificate of Exclusion/Exemption (notarized) Room 125, Building 225,
CITIZEN’S CHARTER
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PERSON
2. Letter of request addressed to DOLE Regional SBFZ Locator
Director
3. Copy of passport (bio-page) with latest arrival SBFZ locator/concerned
date/valid visa extension Foreign National
4. Proof of Tax Identification Number Bureau of Internal
Revenue
4. Proceed to the
Office of the 5. Copy of Valid SBMA Business Licenses SBFZ Locator/ PAGCOR
Chairman and (CRTE/CR) (Certified True Copy by SBMA
Administrator to
6. Duly accomplished SCWV/SCIV Application Form SBMA Visa Processing
receive CoR/CRTE
Office, Regulatory Bldg.
7. Organizational Structure SBFZ locator
8. Copy of Special Power of Attorney Any Notary Public
(SPA)/Authorization Letter of Processor with
Specimen Signatures of Authorized Signatories of
the company (Notarized)
9. Copy of Clearance Certificate from Bureau of Bureau of Immigration
intelligence Derogatory Records or Affidavit of
Undertaking
10. For Exclusion positions:
10.1. For President, Treasurer, and Members of SBFZ locator
Governing Boards (excluding those listed in the
Foreign Investment Negative List): Copy of
Certified true copy of updated GIS, Certification that
the requesting foreign national is a member of the
governing board with voting rights only, will not in
any manner intervene in the management/operation
of the enterprise and with no intention to obtain
gainful employment, Board Secretary's Certificate of
Election
10.2. For Intra-corporate Transferee: Copy of
Contract of employment from the Origin Company
including proof of salary and secondment agreement
10.3. For Contractual Supplier: Copy of Contract of
CITIZEN’S CHARTER
Employment from the Origin company including
proof of salary and service contract between the
st Edition)
2019 (1
Philippine based company and the foreign company
138
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PERSON
10.4. For Representatives accredited/registered SBFZ locator
foreign principals/employers, who participate in all
recruitment activities of its duly licensed
recruitment/manning agency by the POEA:CTC of
Special Recruitment Authority (SRA); and Letter of
Acknowledgement
4. Proceed to the 11. For Exemption positions, please refer to DOLE SBFZ locator /
Office of the Department Order No. 221 series of 2021 or the appropriate Government
Chairman and “Revised Rules and Regulations for the Issuance of Agency
Administrator to Employment Permits to Foreign Nationals” for the
receive CoR/CRTE specific requirements
12. For Renewal of Certificate of Exclusion or SBFZ locator / DOLE
TOTAL PROCESSING
Exemption, Subic Bay Metropolitan Authority
TIME
aside from 3working days
the requirements above,
copy of previous DOLE AEP Certificate of
Exclusion/Exemption

1. Submit duly filled 1.0. Receive, evaluate None 20 minutes AEP Endorsement
out Alien and verify application of Processor
Employment Permit Endorsement for
(AEP) Endorsement Issuance of Alien
Request form / Employment Permit
Endorsement (AEP) / AEP Certificate of
Request form for Exclusion/Exemption
AEP Certificate of
Exclusion/
1.1. Print the duly filled- None 5 minutes AEP Endorsement
Exemption with
out SWP/PWP processor
documentary
Endorsement Request
requirements
form with the attached
requirements.
For online
application: email to
aep.labor@sbma.com 1.2. MSD Chief shall None 10 minutes MSD Chief or
counter-check application authorized
For walk-in and thereafter affix alternate
application: initials on Routing Slip
Manpower Services before endorsing to the
Division, Room125/ Office of the Department
138, Bldg. 255, Manager for scheduling CITIZEN’S CHARTER
Barryman Road, of interview. 2019 (1st Edition)
SBFZ
139
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REV01 /08-05-2021

2.CLIENT STEPS 2.0.AGENCY
AEP applicants ACTION
AEP applicants with None
PAID 5 minutes
TIME EA / Secretary
RESPONSIBLE
or Authorized complete documentary Office of the
company requirements shall be Department
processors shall scheduled for online Manager
coordinate with the interview
Office of the
Department 2.1. Department None 3 minutes Department
Manager for the Manager shall assign the Manager
4. Proceedofto the
Schedule interviewer
Office of the
Interview of AEP or
Chairman and of
AEP Certificate
Administrator to 2.2. EA/Secretary shall None 2 days EA/Secretary –
Exclusion/ (Note: Date of
receive CoR/CRTE confirm the schedule
Exemption
Office of the
both with interviewer and interview shall Department
applicant via interviewee or with depend on the Manager
telephone numbers TOTAL Subic Bay Metropolitan Authority
PROCESSING
authorized companyTIME
availabilitydays
3working of
interviewer and/or
047.252.4254 or processor on their interviewee, which
4074 or via availability may happen a day
labor@sbma.com or 2 days after the
document was
received)
3. . Interview of 3.0. Conduct of online None 30 minutes Department

AEP/AEP interview with the AEP / Manager/or
Certificate AEP Certificate of Authorized
Exclusion/ Exclusion/Exemption Representative
Exemption applicant Interviewer
applicant via
Google meet or
Zoom or any
available online
platform
4. Receipt of Billing 4.0. Prepare and issue None 10 minutes AEP Endorsement
Assessment/ Billing Statement Processor
Statement via email
or hand-received at
4.0.1. The Department None 2 minutes Department
MSD, Room
Manager/Authorized Manager/or
125/138, Bldg. 255,
Interviewer shall counter Authorized
Barryman Rd.,
sign the prepared Billing Interviewer
SBFZ
Assessment during or
after the conduct of
CITIZEN’S CHARTER
online interview with the
Foreign Applicant.
2019 (1st Edition)
140
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4.1. Prepare None 10 minutes AEP Endorsement
Endorsement for Alien Processor
Employment Permit
(AEP) / AEP Certificate of
Exclusion/Exemption
4. Proceed to the 4.1.1. . The MSD Chief None 5 minutes Division Chief,
Office of the shall review/validate MSD
Chairman and accuracy of information
Administrator to in the Endorsement for
receive CoR/CRTE Issuance of AEP / AEP
Certificate of Exclusion/
Exemption
days
4.2. Approval/Signing of None 10 minutes Department

Endorsement for Manager/or
Issuance of Alien Authorized
Employment Permit Signatory
(AEP) / AEP Certificate of
Exclusion/Exemption
5. Payment of 5.0. Accept payment and 10 minutes Cahier,

processing fee at Issuance of Official Treasury
the SBMA Treasury Receipt: Department
Department
AEP Certificate of USD20
Exclusion/Exemption
AEP New/Renewal USD20
6. Receipt of the 6.0. Release of None 5 minutes AEP Endorsement

approved Endorsement for Processor
Endorsement for Issuance of Alien
Issuance of Alien Employment Permit
Employment Permit (AEP) / AEP Certificate of
(AEP) / AEP Exclusion/Exemption
Certificate of
Exclusion/ 6.0.1. Record and
Exemption photocopy Endorsements
(Validity of
Endorsement is CITIZEN’S CHARTER
Five (5) days from
release)
2019 (1st Edition)
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(Note: Original 6.0.2. Foreign applicant None 20 minutes AEP Endorsement
documents or authorized Processor /
submitted online representative shall Photocopying
shall be required forsubmit the complete Machine Attendant
verification application package to
purposes before the the Department of Labor
release of the
4. Proceed to the and Employment Office
Endorsement
Office of the for in San Fernando, City of
Issuance
Chairmanof andAEP / Pampanga; DOLE shall
AEP Certificate
Administrator to of
issue AEP / AEP
Exclusion /
receive CoR/CRTE Certificate of Exclusion/
Exemption) Exemption to Foreign
applicant or
representative.
3working Authority
days
2 days, 2 hours
and 25 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
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CLIENT STEPS 2. Endorsement for Issuance

AGENCY ACTION
FEES TOof
BEProvisional Work Permit
PROCESSING (PWP)
PERSON
PAID
and Special Work Permit (SWP) TIME RESPONSIBLE
This procedure defines the roles and responsibilities of the SBMA Labor
Department - Manpower Services Division from the receipt of the request of
Subic Bay Freeport Zone (SBFZ) locator/investor’s accomplished forms and
documents for Endorsement for Issuance of PWP and SWP.
Office or Department: Manpower Services Division,
4. Proceed to the Labor Department
Chairman and
receive CoR/CRTE
Who May Avail: All SBFZ Locators/Investors who shall engage the
service of a Foreign National not to exceed six (6)
TOTAL PROCESSING TIME months 3working days
A. Application for Special Work Permit (SWP)

and Provisional Work Permit (PWP)
1. Duly accomplished SWP/PWP Endorsement Labor Department at
Request Form (Notarized) Room 125 / 138,
Building 225, Barryman
Road, SBFZ /
Downloadable at
www.mysubicbay.com.ph/
about-us/departments/
labor-department
2. Duly accomplished BI Form/Consolidated General Bureau of Immigration
Application Form with 2x2 colored photograph with
white background taken within the last three (3)
months from the date of application
3. Copy of passport with latest arrival date / valid Concerned Foreign
visa extension National
4. Proof of Tax Identification Number (TIN) Bureau of Internal
Revenue (BIR)
5. Copy of valid SBMA Business Licenses SBFZ Locator /SBMA
(CRTE/CR), Certified True Copy by SBMA Business Business Group /
Group [If operations is POGO-related, CTC of PAGCOR
CITIZEN’S CHARTER
POGO license, accreditation or appointment issued
by PAGCOR
6. Organizational Structure 2019 (1st Edition) SBFZ locator
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PERSON
7. Copy of Clearance Certificate from the Bureau of Bureau of immigration
Intelligence Derogatory Records or Affidavit of
Undertaking (notarized) to submit BI Clearance
when available.
4. Proceed to the 8. Copy of Special Power of Attorney (SPA) / Any Notary Public
Office of the Authorization Letter of Processor with Specimen
Chairman and Signatures of Authorized Signatories of the company
Administrator to (Notarized)
receive CoR/CRTE
9. Letter request addressed to the Commissioner SBFZ locator
from the petitioning company
10. Copy of the petitioner's latest Income Tax Return SBFZ locator
(ITR)
11. Copy of AEP or Official Receipt for payment of SBFZ locator
AEP issued by DOLE RO3
12. For PWP: Copy of Notarized Employment SBFZ locator
Contract (for non-elective positions), Board
Resolution on the election or Corporate Secretary’s
Certificate on the appointment (for elective
positions), SEC Articles of Incorporation and
General Information Sheet (latest GIS) (Certified
True Copy by SEC);
For SWP: Notarized Agreement or Assignment,

positions must be included in the Joint Guidelines
No. 1, Series of 2019; assignment must not exceed
six (6) months
B. Renewal Application for Special Work Permit

(SWP) / Provisional Work Permit (PWP)
1. Duly accomplished SWP/PWP Endorsement Labor Department at
Request Form (Notarized) Room 125, Building 225,
http://www.mysubicbay.c
om.ph/about-
CITIZEN’S CHARTER us/departments/labor-
2019 (1st Edition) department
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PERSON
2. Copy of Duly accomplished BI Form/Consolidated Bureau of immigration
General Application Form with 2x2 colored
photograph with white background taken within the
last three (3) months from the date of application
3. Copy of passport with latest arrival date / valid SBFZ locator /

visa extension Concerned Foreign
4. Proceed to the
applicant
Office of the
Chairman and 4. Copy of previous SWP/PWP that will expire SBFZ locator
Administrator to
receive CoR/CRTE 5. Letter request addressed to Department Manager SBFZ locator
for SWP/PWP renewal indicating the date of latest
conducted interview
1. Submit duly filled 1.0. Receive and None 20 minutes PWP/SWP
out Special Work evaluate application for Endorsement
Permit (SWP) / Endorsement for Processor
Provisional Work Issuance of Provisional
Permit (PWP) Work Permit (PWP) /
Endorsement Special Work Permit
Request Form with (SWP) with required
documentary documents (See
requirements additional details below)
For online
application: email to
aep.labor@sbma.com
1.1. Print the duly filled- None 5 minutes
out SWP/PWP
For walk-in Endorsement Request
application: form with the attached
Manpower Services requirements.
Division, Room125/
138, Bldg. 255,
Barryman Road, 1.2. MSD Chief shall None 10 minutes MSD Chief or
SBFZ counter-check application authorized
and thereafter affix alternate
initials on Routing Slip
before endorsing to the CITIZEN’S CHARTER
Office of the Department
Manager for scheduling 2019 (1st Edition)
of interview.
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2. PWP/SWP 2.0. PWP/SWP None 5 minutes EA / Secretary
applicants or applicants with complete Office of the
Authorized documentary Department
company requirements shall be Manager
processors shall scheduled for online
coordinate with the interview
Office of theto the
4. Proceed
2.1. Department None 3 minutes Department
Department
Office of the
Manager shall assign the Manager
Manager
Chairmanfor the
and
interviewer
Schedule of to
Administrator
Interview of
receive CoR/CRTE 2.2. EA/Secretary shall None 2 days EA/Secretary –
applicant via confirm the schedule (Note: Date of Office of the
telephone numbers both with interviewer and interview shall Department
047.252.4254 or Subic Bay Metropolitan Authority
interviewee or with
3working
depend ondaysthe Manager
availability of
4074 or via authorized company interviewer and/or
labor@sbma.com processor on their interviewee, which
availability. may happen a day
or 2 days after the
document was
received)
3. Interview of 3.0. Conduct of online None 30 minutes Department

PWP/SWP interview with the Foreign Manager/or
applicant via Employee Authorized
Google meet or Interviewer
Zoom or any
available online
platform
(PWP/SWP
applicants may
request via a letter
to waive online
interview if
applicant already
underwent said
procedure during
his/her initial
application for SWP
or during the AEP
application, and is
subject to the
approval of the
CITIZEN’S CHARTER
SBMA Labor 2019 (1st Edition)
Department
Manager)
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4. Receipt of Billing 4.0. Prepare and issue None 10 minutes PWP/SWP
Assessment/ Billing Statement (see Endorsement
Statement via email additional details below) Processor
or hand-received at
MSD, Room 125/
4.0.1. The Department None 2 minutes Department
138, Bldg. 255,
Manager/Authorized Manager/or Online
4. ProceedRoad,
Barryman to the
Interviewer shall counter Interviewer
Office of the
SBFZ
sign the prepared Billing
Chairman and
Assessment during or
Administrator to
after the conduct of
receive CoR/CRTE
online interview with the
Foreign applicant
days
4.1. Prepare None 10 minutes PWP/SWP

Endorsement for Endorsement
PWP/SWP (See Processor
additional details below)
4.1.1. The MSD Chief None 5 minutes Division Chief,

shall review/validate MSD
accuracy of information
in the Endorsement for
Issuance of PWP/SWP
4.2. Approval/Signing of None 5 minutes Department

Endorsement for Manager or
Issuance of PWP/SWP Authorized
Signatory
5. Payment of 5.0. Accept payment and 10 minutes Cahier,

processing fee at Issuance of Official Treasury
the SBMA Treasury Receipt: Department
Department
PWP Endorsement USD30
SWP Endorsement CITIZEN’S
USD30 CHARTER
2019 (1st Edition)
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REV01 /08-05-2021

6. Receipt of the 6.0. Encoding of PWP/ None 30 minutes PWP/SWP
approved SWP application and (requires Endorsement
Endorsement for relevant information of transportation: Processor
Issuance of foreign applicant at the Labor
Provisional Work Bureau of Immigration Department is
Permit (PWP)/ (BI) system at the One- located at Bldg
4. Proceed
Special Workto the Stop-Shop, Regulatory 255 while BI-
Office of
Permit the
(SWP) Building. OSS is located a
Chairman
(Validity ofand the Regulatory
Administrator to
Endorsement is Building/
6.0.1. Printing of Bar
receive
Five (5) CoR/CRTE
days from depends on
Code of PWP/SWP
release availability of
application (Barcode
Service Vehicle
TOTAL
Foreign applicant or
shallPROCESSING
be attached onTIMEthe 3working days
going to BI-OSS
Endorsement for PWP/
authorized and Computer
SWP)
representative shall unit at BI-OSS)
submit the
application package 6.1. Release of None PWP/SWP
to the Bureau of Endorsement for Endorsement
Immigration (BI) at Issuance of PWP/SWP Processor
One-Stop-Shop, (Original documents shall
Regulatory Bldg.; be required from
Bureau of applicant for verification
Immigration (BI) purposes)
shall issue PWP/
SWP to Foreign
6.1.1. Record and None 20 minutes PWP/SWP
applicant or
photocopy of Endorsement
representative
Endorsement for PWP/ Processor/
SWP Photocopying
Machine Attendant
2 days, 2 hours
and 45 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
148
CCS-B14-LBD-03
REV01 /08-05-2021

AGENCY ACTION
FEES TOof
BEEntry/Exit Gatepass PERSON
PROCESSING
(New/Renewal) PAID TIME RESPONSIBLE
Department in the processing of Endorsement for Issuance of entry/exit
gatepass/ID of Subic Bay Freeport Zone (SBFZ) locator/investor and contractor/
subcontractor’s employees to the Office Services Department (OSD)- Pass
Issuance and Control Division (PICD).
4. Proceed to the Office or Department: Manpower Services Division,

Office of the Service Contracting Office,
Chairman and Labor Department
receive CoR/CRTE
TOTAL
WhoPROCESSINGSubic Bay Metropolitan Authority
May Avail: TIME All SBFZ Locators/Contractors/Subcontractors
3working days
A. New Application
1. Duly Filled-out and signed Endorsement for Labor Department at
Issuance of Gatepass/ID Request Form Room 125 / 138,
Building 225, Barryman
Road, SBFZ /
Downloadable at
www.mysubicbay.com.ph/
labor-department
2. Copy of NBI or Police Clearance. For Direct NBI or PNP Offices;
Hires, justification letter addressed to Labor SBFZ Locator
Department Manager
3. Copy of valid SBMA Business Registration: Business Group, Bldg.

255, Dewey Avenue,
SBFZ
For SBMA Locators/Investors, Certificate of Labor Department at
Registration and Tax Exemption (CRTE)/Certificate Room 210, 2nd Floor
of Registration (CR) Building 255, Barryman
Road, SBFZ
For SBMA Accredited Contractors/Subcontractors, Accreditation Office, 2F
CITIZEN’S CHARTER
Certificate of Accreditation Regulatory Bldg.,
Labitan St., SBFZ
2019 (1st Edition)
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PERSON
4. For SBMA Locators/Investors with expired or on Office of the Senior
process CR or CRTE, Clearance/Approval from the Deputy Administrator for
Office of the Senior Deputy Administrator for Support Support Services
Services to process SBMA ID of employees (osda.ssg@sbma.com)
B. Renewal Application
4. Proceed to the 1. Duly Filled-out and signed Endorsement for Labor Department at
Office of the Issuance of Gatepass/ID Request Form Room 125 / 138,
Chairman and Building 225, Barryman
Administrator to Road, SBFZ /
receive CoR/CRTE Downloadable at
www.mysubicbay.com.p
h/about-us/departments/
labor-department
2. Copy of Previous/Expired SBMA ID SBMA ID Holders
3. Copy of valid SBMA Business Registration: Business Group, Bldg.

255, Dewey Avenue,
SBFZ
For SBMA Locators/Investors, Certificate of Labor Department at
Registration and Tax Exemption (CRTE)/Certificate Room 210, 2nd Floor
of Registration (CR) Building 255, Barryman
Road, SBFZ
For SBMA Accredited Contractors/Subcontractors, Accreditation Office, 2F
Certificate of Accreditation Regulatory Bldg.,
Labitan St., SBFZ
4. For Expired SBMA ID with penalty, copy of Proof Treasury Department,
of Payment/Official Receipt issued by the SBMA Bldg. 229, Waterfront
Treasury Department. Road, SBFZ
5. For SBMA Locators/Investors with expired or on Office of the Senior
process CR or CRTE, Clearance/Approval from the Deputy Administrator for
Office of the Senior Deputy Administrator for Support Support Services
Services to process SBMA ID of employees (osda.ssg@sbma.com)
C. Lost SBMA Gatepass/ID

Aside from the requirements mentioned in items A or
CITIZEN’S CHARTER
B, whichever is applicable to SBMA ID applicant:
of Loss(1st
1. Copy of Notarized Affidavit2019 Edition) Any Notary Public
150
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PERSON
2. Copy of Investigation Office (IO) Clearance Investigation Office (IO),
Law Enforcement
Department (LED) at
Bldg. 657
D. Foreign Workers or Nationals

4. Proceed to the
Aside from the requirements mentioned in items A or
Office of the
B, whichever is applicable to SBMA ID applicant:
Chairman and
Administrator to 1. Copy of valid Alien Employment Permit (AEP) Concerned SBFZ
receive CoR/CRTE card (if excluded/exempted from AEP, photocopy Company
of Certificate of Exclusion/Exemption from
DOLE)
2. Copy of valid Subic Clark Working Visa (SCWV) Concerned SBFZ

of Subic Clark Investor’s Visa (SCIV) (if permanent/ Company
temporary resident visa holder or other relevant visa,
photocopy of 13A Visa/relevant Visa and Visa
Exemption from the SBMA Visa Processing Office)

1. Submit duly filled 1.0. Receipt and None 3 minutes Gatepass
out and signed evaluation of Gatepass Processor
Endorsement for Endorsement for
Issuance of Issuance of Gatepass/ID
Gatepass/ID Request Form with
Request Form with documentary
documentary requirements (See
requirements. additional details below)
For online Note: For bulk

application: email to application, i.e. with 20 or
msd@sbma.com for more SBMA ID
SBFZ Locators/ applicants/employees in
Investors or to the request, evaluation
scd@sbma.com for may take longer than 3
SBMA Accredited
Companies
minutes.
CITIZEN’S CHARTER
2019 (1st Edition)
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For walk-in 1.0.1. For Request with USD5.00 per 10 minutes Gatepass
applications: Expired Gatepass/ID: month Processor/
Room 125/138, 1F, (fraction of a Clerk III
Bldg. 255 – for Prepare and Encode month is
SBFZ Locators/ Billing Assessment using considered as
Investors the IFMS a whole
4. Proceed to the month
Room 210,
Office of the2F, Issuance of Billing expired) per
Bldg. 255 –and
Chairman for Statement for Penalty for schedule of
SBMA Accredited
Administrator to Late Renewal of SBMA Fines and
Companies
receive CoR/CRTE ID Penalties on
Labor
Note: Billing Note: For bulk Violations,
Statement for Subic Bay Metropolitan
application, i.e. with 20 or SBMA Board
days
penalty for late more SBMA ID Resolution
renewal of SBMA applicants/employees in No. 17-12-
ID may be sent via the request, preparation 0524
email. Payment of of Billing Assessment
Fees shall be made may take longer than 10
at the SBMA minutes.
Treasury
Department at Bldg.
229. Requestor
1.1. Encoding and None 4 minutes Gatepass
must provide Proof
assignment of control Processor
of Payment to MSD
number and duration of
or SCO via email or
gatepass
at their Offices.
1.2. Approval of None 4 minutes Department

Gatepass Endorsement Manager or
Authorized
Representative/s
2. Receiving of 2.0. Release of approved None 4 minutes Gatepass

approved Endorsement for Processor
Endorsement for Issuance of Gatepass/ ID
Issuance of Request shall be sent via
Gatepass/ID email to osd@sbma.com
Request via email
or on site for walk-
carbon copied the
requesting company
CITIZEN’S CHARTER
in application 2019 (1st Edition)
152
CCS-B14-LBD-03
REV01 /08-05-2021

For walk-in applications,
approved Endorsement
for Issuance of
Gatepass/ID shall be
released on site.
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
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CLIENT STEPS 4. Manpower SourcingFEES

AGENCY ACTION Services
Department Manpower Services Division and Service Contracting Office from
the receipt of Request for Recruitment Assistance (RRA) of Subic Bay Freeport
Zone (SBFZ) locators to posting of Job Announcements, registration of job
applicants and the issuance of Register of Eligibles (ROE) to SBFZ locators.
Office or Department: Manpower Services Division,
4. Proceed to the
Service Contracting Office,
Office of the
Labor Department
Chairman and
Administrator to Classification: Complex
receive CoR/CRTE
G2C – Government to Citizen
Who May Avail: All SBFZ Investors/Locators,
Contractors/Subcontractors and Non-SBFZ
registered companies requesting for Recruitment
Assistance; Job Applicants
A. Request for Recruitment Assistance (RRA)

1. Duly filled out and signed Request for Downloadable at
Recruitment Assistance (RRA) Form www.mysubicbay.com.ph/
labor-department
2. For SBMA Locators/Investors, copy of Certificate Business Group, Bldg

of Registration and Tax Exemption (CRTE) / 225, Barryman Road,
Certificate of Registration (CR) SBFZ
3. For SBMA Accredited Contractors/ Labor Department at

Subcontractors, copy of Certificate of Accreditation Room 210, 2nd floor,
Building 255, SBFZ
4. For Non-SBFZ registered companies, copy of Local Government Unit’s
Business Permit and letter request Business Permit Office
B. Submission of Job Applications
1. Resume or Bio-data with recent 2x2 picture
2. Copy of Diploma or Transcript of Records (TOR) School attended
CITIZEN’S CHARTER
3. Copy of valid NBI or Police Clearance NBI or PNP offices
2019 (1st Edition)
154
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PERSON
4. Copy of Birth Certificate Local Civil Registrar or
Philippine Statistics
Authority (PSA)
5. Copy of Employment or Training Certificates, if Former employers or
applicable/available Training providers
4. Proceed to the FEES TO BE PROCESSING PERSON

CLIENT
Office STEPS
of the AGENCY ACTION
Chairman and
1. For SBMA to
Administrator 1. Receipt of Request for Php200/day 5 minutes Account Officer/
CRTE/CR Holder,
receive CoR/CRTE Recruitment Assistance posting fee Clerk III
submit duly filled (RRA) For Non-SBF
out and signed RRA Registered
Form online at Subic Bay Metropolitan
TOTAL PROCESSING TIME Companies 3working Authority
days
jobs.labor@sbma.com
or
msd@sbma.com No Fees
or For CRTE/CR
scd@sbma.com /Accreditation
(for Accreditation Holder
Holders)
2. For Non- 2.0. Preparation and None 30 minutes Account Officer/

registered SBFZ encoding of Job Clerk III
companies, submit Announcements
duly filled-out RRA
Form and Letter
Request to
2.1. Evaluation and None 5 minutes MSD Division Chief
msd@sbma.com
approval of encoded job or Authorized
and pay the
vacancy announcements. Alternates
corresponding
posting fee at the
SBMA Treasury
Department 2.2. Printing and/or None 5 minutes Account Officer/
Posting of Job Vacancy Clerk III
(Note: For non- announcement at the
SBFZ registered SBMA Official Page and
companies, social media sites or
approval of request email and at the
for job posting shall Receiving Section’s
be secured from the Bulletin Boards CITIZEN’S CHARTER
Office of the
2019 (1st Edition)
155
CCS-B14-LBD-04
REV01 /08-05-2021

Department
Manager before
Billing Assessment
shall be prepared
and issued to
requesting
company.
4. ProceedOnly
to thejob
posting
Office ofshall
the be
made by the
Chairman and
Manpower
AdministratorServices
to
Division;
receive CoR/CRTE
Submission and
receiving of job
application by job Subic Bay Metropolitan
days
seekers shall be
directly under the
company’s own
account)
3. For Job 3.0. Receipt and None 5 working days Receiving Section
Applicants, Evaluation of Job (depends on Personnel
submission of Applications Closing Date of
application may be via Dropbox Job Vacancy Clerk III/
done via Dropbox via Online Announcement) Account Officers
at the Receiving
Section, MSD or via
online (Google
3.1. Preparation of None 30 minutes Clerk III/
Form or email:
jobs.labor@sbma.com
Register of Eligibles Account Officers
(ROEs)
(Note: Closing date
of Job
Announcement may 3.2. Approval and signing None 5 minutes MSD Division Chief
vary from one (1) of Register of Eligibles or Authorized
day to one (1) week (ROEs) Alternate
to one (1) month
maximum period,
as may be
requested by the
Locator)
CITIZEN’S CHARTER
2019 (1st Edition)
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4. Receipt of the job 4.0. Issuance and None 5 minutes Clerk III/
applicant’s resumes Endorsement of Register Account Officers
and ROE online or of Eligibles (ROEs)
at the Office
5 days, 1 hour
and 25 minutes
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
157
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REV01 /08-01-2021
CLIENT STEPS 5. Conciliation

AGENCY ACTION– Mediation
(Locators/Contractors/Sub-Contractors/Service Providers)
This procedure of the CEWD and SCO is conducted where conflicts between
the Locators, Contractors, Sub-contractors, Service Providers and their
employees that are not settled in their premises are brought to said offices for
conciliation-mediation and come up with Amicable Settlement. This is in line
with the Labor Department’s aim of promoting and maintaining industrial peace
4. Proceed to the in the Subic Bay Freeport.
Office of the
Office or Department: LABOR DEPARTMENT
Chairman and
Administrator to Classification: Highly Technical
receive CoR/CRTE
May Avail: TIME Locators, Locators’
WhoPROCESSING
TOTAL employees,
3working days Contractors and
subcontractors, Service Providers, Contractors’
employees, Sub-contractors’ employees and
Service Providers’ employees
1. Complaint Form to be filled out by the CEWD Office, Bldg.
complainant 662, 2nd floor, left wing,
Taft St., SBFZ
2. If more than one complainant,: Authorization CEWD Office, Bldg.
Form 662, 2nd floor, left wing,
Taft St., SBFZ
3. Documents to prove or support the complaint (if Complainant
there is/are any)
FEES TO PROCESSING PERSON

BE PAID TIME RESPONSIBLE
1. Inquires or seeks 1.0. Interview client, none
advice and files evaluate substance of
complaint complaint and provide
complaint form Labor Affairs
2 hours Officer or Sr. Labor
2. Submits fully 2.0. Receives duly none Affairs Officer or
accomplished accomplished complaint Supervising Labor
complaint from form with supporting Affairs Officer or
with supporting CITIZEN’S CHARTER
documents (if there is/are Division Chief
documents (if any)
there is/are any)
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FEES
FEES TO
TO BE
CLIENT STEPS AGENCY
AGENCY ACTION
ACTION
PAID
4.1. Log complaint, None 20 minutes Clerk
prepare notice and
schedule of
conference
4. Proceed to the 4.2. Review notice of None 10 minutes Labor Affairs

Office of the conference and sign Officer or Sr. Labor
Chairman and Affairs Officer or
Administrator to Supervising Labor
receive CoR/CRTE Affairs Officer or
Division Chief

4.3. Forward Notice ofNone
3working Authority
days
5 minutes Clerk/messenger
Conference to Auxilliary
Services Division for
delivery
3. Attends to 3.0. Conducts None 55 days Labor Affairs

conference and conciliation- Officer/Sr. Labor
submits proof of mediation conference (or 440 hours Affairs
evidences or and receives proof of Maybe extended Officer/Supervising
supporting
evidences or supporting depending on Labor Affairs
documents (if there
documents (if there is/ the cooperation Officer/Division
is/are any)
are any) until the case of both parties) Chief
is closed.
3.1. Preparation and None 15 minutes Labor Affairs

signing of minutes of Officer/Sr. Labor
the meeting Affairs Officer/
Supervising Labor
Affairs
Officer/Division
Chief
4. Requests and 4.0. Issue copy of the None 3 minutes Labor Affairs
receives copy of minutes of the meeting Officer/Sr. Labor
minutes of the (upon request) Affairs Officer/
meeting Supervising Labor
CITIZEN’S CHARTER Affairs Officer/
2019 (1st Edition) Division Chief
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Note: If resolved: None 10 minutes Labor Affairs
Preparation and signing Officer/Sr. Labor
of Amicable Settlement Affairs Officer/
Supervising Labor
Affairs Officer/
Division Chief
4. Proceed to the
Office of the
Receives
Chairmancopyand of 4.1. Issue copy of None 3 minutes Labor Affairs
Amicable
Administrator to Amicable Settlement Officer/Sr. Labor
Settlement
receive CoR/CRTE Affairs Officer/
Supervising Labor
Affairs Officer/
TOTAL PROCESSING TIME 3working days Division Chief
Receives copy of Note: If not resolved: None 5 minutes Labor Affairs

endorsement slip Issue endorsement slip. Officer or Sr. Labor
(case is to be referred to Affairs Officer or
the Office of the Supervising Labor
Department Manager) Affairs Officer or
Division Chief
55days, 3
TOTAL PROCESSING TIME hours and 11
minutes
CITIZEN’S CHARTER
2019 (1st Edition)
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CLIENT STEPS 6. Labor

AGENCYStandards
ACTION Inspection (Locators)
This procedure of the CEWD monitors compliance of SBF Locators with
the Labor Standards requirements in connection with its aim to
promote/maintain industrial peace within the Subic Bay Freeport Zone
Office or Department: Conciliation and Employee Welfare Division

4. Proceed to the Labor Department
Office of the
Chairman and
Administrator to Type of Transaction: G2C – Government to Citizen
receive CoR/CRTE G2B-Government to Business
Who May Avail: and Locators’ employees
Subic Bay Locators
TOTAL PROCESSING TIME Metropolitan
3working Authority
days
1. Rooster or Masterlist of workers with Concerned Locator
address, date hired, designation, salary,(per
day or per month) and their status of
employment (regular, probationary,
temporary, casual, piece rate, contractual
etc.) 3 copies
2. Payroll from the start of operation to present
date or from the last date of inspection to
present.
3. Daily Time Record corresponding to the
payroll from the start of operation to present
or from the last date of inspection to
present.
4. Proof of Service Charge Distribution if any.
5. Maternity, Paternity and Sick Leave benefits
records
6. Proof of 13th month pay.
7. Proof of payment of Service Incentive Leave
(SIL)
8. Proof of SSS, Pag-ibig Fund and Philhealth
Remittances (latest)
9. Photocopy of the previous Certificate of
Tax Exemption
CITIZEN’S
Registration/Certificate CHARTER
of Registration and
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1. Provide all 1.0. Ask for photocopy None 10 minutes Locator’s
requirements for of the Required Representative
Labor Standard Documents for
Inspection Inspection
4. Proceed to the 1.1. Inspection proper. None 3 hours Labor Affairs

Office of the Examine and evaluate Officer or Sr.
Chairman and all documents. Labor Affairs
Administrator to Randomly select, Officer or
receive CoR/CRTE
provide questionnaire Supervising
and interview Labor Affairs
TOTAL Subic
PROCESSING
employees. Bay
TIME Metropolitan
3working Authority
days Officer or Division
Chief
2. Provides Rank 2.0. Check information None 12 minutes Labor Affairs

and File provided in the Officer or Sr.
Employee for questionnaire Labor Affairs
Interview Officer or
Supervising
Labor Affairs
3. Receives result 3.0. Explain and issue None
Officer or Division
upon completion result of inspection.
Chief
of the inspection (advise company to
comply with the
deficiencies, if there
is/are any. Inform or
remind the locator of
the implementing fines
and penalties on labor
violations)
3 hours & 22
minutes
CITIZEN’S CHARTER
2019 (1st Edition)
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AGENCY ACTION
FEES TOof
BEEntry/Exit Gate Pass (Students)
PROCESSING PERSON
This process defines the role and responsibility of the Labor Department in the
processing and issuance of Endorsement of Gatepass of On the Job Trainees
(OJT)/SHS Learners /Trainees under DTS to Office Services Department (OSD)
Pass Processing Control Division (PPCD).
Office or Department: Workforce Development Division,
Labor Department
4. Proceed to the
Chairman and
receive CoR/CRTE
Who May Avail: On the Job Trainee(s) /SHS Learner(s) /Trainee(s)
under Dual Training System (DTS)
3working days
WHERE TO SECURE
A. New Application for Gate Pass (OJT/SHS

Learner(s) /Trainee(s) under DTS)
1. Company's acceptance/request letter (Original Concerned locator
copy) where the OJT/ SHS
Learner(s)/Trainee(s) will
undergo his on the job
training/internship/
immersion program.
2. School Endorsement Letter Concerned school where

the OJT/SHS Learner(s)
and Trainee(s) are
currently enrolled or
requesting for an OJT/
immersion and DTS
program
3. Endorsement Request Form for Issuance of WDD, Labor

Gatepass/ID Department, Bldg. 662,
2nd Floor Left Wing Taft
St., SBFZ./downloadable
form at
.ph/aboutus/department/
labordepartment
CITIZEN’S CHARTER
4. Photocopy of parents/guardian’s IDConcerned student
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FEES TO BE PROCESSINGWHERE TO SECURE
PERSON
5. Duly accomplished Waiver form WDD, Labor
Department, Bldg. 662,
2nd Floor Left Wing Taft
St., SBFZ./downloadable
form at
.ph/aboutus/department/
4. Proceed to the labordepartment
Office of the
Chairman and
Administrator to 6. Photocopy of duly signed School Curriculum Concerned school where
receive CoR/CRTE the OJT/SHS
Learner(s)/ Trainee(s)
are currently enrolled or
immersion and DTS
program
B. Renewal Application for Gatepass

1. Company's request letter Concerned school where
the OJT/SHS
2. Photocopy of DTR of Student Learner(s)/ Trainee(s)
3. School Endorsement Letter are currently enrolled or
immersion and DTS
program
C. Other Requirements for New/Renewal

1. Notarized Memorandum of Agreement/ Concerned School and
Understanding Company
2. Photocopy of Valid SBMA Business Licenses Concerned Company

(CRTE/CR)
3. Photocopy of Certificate of Dual Training System TESDA

Accreditation (DTS) (for Trainee/s under DTS only)
CITIZEN’S CHARTER
4. Photocopy of Certificate of TVET Program
TESDA
Registration (for Trainee/s under DTS Only)
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1. Submit duly 1.0. Receives/reviews/ None 5 minutes WDD Staff
accomplished evaluates application of
application form or gate pass and other
send scanned copy requirement
to wdd@sbma.com
2.
4. Attend
Proceed Seminar/
to the 2.0. Conduct Seminar/ None 10 minutes WDD Staff
Webinar thru
Office of the Webinar Orientation
google
Chairmanmeetand
https://meet.google.
Administrator to
com/muh-gsnt-one
receive CoR/CRTE
3. Proceed to 3.0. Prepare and issue None 10 minutes WDD Staff
SBMA, Treasury TOTAL Subic Bay Metropolitan
PROCESSING
Billing Statement TIME 3working Authority
days
Department, Bldg.
229 for payment of
processing fee
4. Present Official 4.0. Accept payment and 10 minutes Cahier,

Receipt or scanned issuance of Official Treasury
copy via email at Receipt Department
wdd@sbma.com
OJT
Not more than 400hrs Php50.00
More than 401hrs to 1000hrs Php100.00
1001hours and above Php150.00
SHS LEARNERS
80 hours Php50.00
DTS
3 months Php100.00
9 months Php200.00
12 months Php300.00
5. Receipt 5.0. Prepares None 10 minutes WDD Staff

Endorsement for Endorsement for
Issuance of Gate Issuance of Gatepass
pass or via email and assigns Control
Number
5.1. Approves and signs None 5 minutes Department

Endorsement for Manager/
Issuance of Gatepass CITIZEN’S CHARTER OIC, WDD or
Authorized
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5.2. Records and None 5 minutes WDD Staff
releases approved
Endorsement for
Issuance of Gatepass by
forwarding the same to
osd@sbma.com carbon
4. Proceed to the copied to the email add
Office of the of requesting student/
Chairman and OJT
Administrator to
receive CoR/CRTE
Note: Subic Bay Metropolitan Authority
Schedule of payment as per Board Resolution No. 12-10-4572 and No. 17-10-0434
CITIZEN’S CHARTER
2019 (1st Edition)
166
CCS-B14-LBD-08
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8. Labor Standards FEES TO BE PROCESSING PERSON

CLIENT STEPS AGENCY ACTION Inspection (Contractors / Subcontractors)
This procedure defines the roles and responsibilities of Labor Department in the
conduct of Labor Standards Inspection from the submission of documentary
requirements to release of Evaluation Clearance
Office or Department: Service Contracting Office, Labor Department

4. Proceed to the
Chairman and
Administrator to Who May Avail: Contractors / Subcontractors
receive CoR/CRTE
1. Photocopy
PROCESSINGof latest Certificate of Accreditation
TIME Accreditation Office- 2nd
3working days
issued by the Regulatory Group Floor Regulatory
Building, Labitan Street
cor. Rizal Hiway, Subic
Bay Freeport Zone
2. List of employees deployed/making transaction Concerned

inside the Freeport (indicating address and status of Applicant/Service
employment) Contractor
3. Photocopy of payroll of employees

deployed/making transaction inside the Freeport for
the last six (6) months of operation with daily time
records (DTR)/logbooks
4. Proof of payment of 13th Month pay and Service

Incentive Leave
5. Photocopy of Latest SSS, Philhealth, Pg-ibig Concerned government

Fund Remittances (Paternity & Maternity Benefit, if agency/ies
applicable)
6. Photocopy of Employment Contract of employees Concerned

Applicant/Service
Contractor
CITIZEN’S CHARTER
7. Photocopy of Certificate of Endorsement from
Concerned
client inside the Freeport 2019 (1st Edition) Locator/Investor
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1. Submit all the 1.0. Receive and check None 5 minutes SCO Staff
required documents submitted requirements
for the renewal of
Accreditation
1.1. Evaluate/Inspect None 20 minutes SCO Staff, SCO

4. Proceed to the payroll and OIC
Office of the corresponding
Chairman and remittances and other
Administrator to pertinent documents
receive CoR/CRTE 1.2. Prepare evaluation None 5 minutes SCO Staff
clearance
days
1.3. Review and sign None 2 days Department
evaluation clearance for Manager
Accreditation
2. Receive the 2.0. Release approved None 2 minutes SCO Staff

approved evaluation clearance for
evaluation Accreditation
clearance for
Accreditation
2 days and
32 minutes
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2019 (1st Edition)
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CLIENT STEPS 9. Issuance of Certification

AGENCY ACTION Accreditation
FEES TO (Manpower/Janitorial/
Messengerial Services/Security Service and Other Port Related
Services)
This procedure defines the roles and responsibilities of Labor Department in the
processing of Certificate of Accreditation from receipt of application to the
issuance of the certificate.
Office or Department: Service Contracting Office,

4. Proceed to the
Labor Department
Office of the
Chairman and Classification: Complex
Administrator to
Who May Avail: Manpower /Janitorial / Messengerial Services,

TOTAL PROCESSING TIME Security Services
3working days
and other Port-related Services
A. New Application
1. Letter of Intent address to the Department Concerned Applicant/
Manager Service Contractor
2. Letter of Endorsement from Subic Bay Freeport Concerned Locator/

Registered Investors Investor
3. Company Profile with List of Company Officers Concerned Applicant/
Service Contractor
4. Registration/Permit from concerned Government
Agencies:
a. SEC/DTI/CDA Certificate of Registration Security Exchange
Commission/
Department of Trade
and Industry/
b. SSS, PhilHealth, HDMF (Pag-ibig) Certificate of Social Security System/
Registration PhilHealth, Pag-Ibig
5. Latest Audited Financial Statement or Certificate Concerned Agency/
of Accounts Certified by the Bank Manager Financial Institution
B. Renewal
1. List of Clients served within Subic Bay Freeport Concerned Applicant/
Zone
CITIZEN’S CHARTER Service Contractor
2. Latest Audited Financial Statement st Concerned Government
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169
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PERSON
3. Certificate of Good standing/Service Agreement Concerned Locator/
with the Subic Bay Freeport Client Investor
4. Payroll for the last 12 months of operation with Concerned Locator/
corresponding daily time records (DTR) Investor
5. Proof of 13th Month Pay and/or SIL Payment Concerned Applicant/
Service Contractor
4. Proceed to the
Office of the 6. Latest SSS, Pag-Ibig, PhilHealth Remittances Concerned Government
Chairman and Agency
Administrator to
7. Employment Contract of Employees (if applicable) Concerned Applicant/
receive CoR/CRTE
Service Contractor
8. Intelligence Office Clearance Intelligence Office, 2 nd
days
Floor Bldg. 657,
Raymundo St., Subic
Bay Freeport Zone
C. Other Requirements for New and Renewal
1. Application Form (Manpower/Janitorial/ Labor Department at
Messengerial Services/Security Services/Port Room 210, Building 255,
Related Services) Barryman Road, SBFZ /
labor-department
2. Ecology Center Clearance (Manpower/Janitorial/ Ecology Center, Ground

Messengerial Services/Security Services/Port Floor, Regulatory Building,
Related Services) Labitan St. corner Rizal
Highway, Subic Bay
Freeport Zone
3. DOLE Certificate of Registration D.O 174 Concerned Government

(Manpower & Security Services only) Agency
4. PNP SOSIA License (Security Services only) Concerned Government

Agency
5. Surety Bond (Security Services only) Concerned Financial

Institution/Insurance
Company
6. Law Enforcement Dept. Clearance (Security Law Enforcement

Services only) Department, 1st Floor Bldg.
CITIZEN’S CHARTER 657, Raymundo St., Subic
Bay Freeport Zone
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PERSON
7. Marina Certificate (Ship Agent only) Concerned Government
Agency
8. Performance Bond (Ship Chandling only) Concerned Financial
Institution/Insurance
Company
9. Seaport Department Clearance (Ship Agent, Ship Seaport Department,
4. Proceed to the
Chandling and other Port-related Services) Seaport Bldg. Waterfront
Office of the
Rd, Subic Bay Freeport
Chairman and
Zone
Administrator to
receive CoR/CRTE
1. Submit all the 1.0. Receive application None 5 minutes SCO Staff
required documents for Accreditation and
or send online via attached documents
e-mail at
scd@sbma.com 1.1. Evaluate and None 20 minutes SCO Staff
validate application for
Accreditation and
attached documents
2. Pay the 2.0. Issue billing 5 minutes SCO Staff/

Accreditation Fee at assessment/order of SCO-OIC
SBMA Cashier at payment and receive
Bldg. 229 or proof of payment of
Coordinate with the Accreditation
Treasury One(1) year Accreditation USD200
Department for the
bank details if Two(2) years Accreditation USD400
payment is made Three(3) years Accreditation USD600
online
Late Renewal for Additional
Accreditation USD20 per
month
3. Submit a copy of 3.0. Receive proof of None 30 minutes SCO Staff/
the Official Receipt payment, assign control SCO-OIC
or send Proof of number, recommends
Payment to approval and prepare
scd@sbma.com Certificate of CITIZEN’S CHARTER
Accreditation
2019 (1st Edition)
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3.1. Review and None 1 day Department
countersign Certificate of Manager
Accreditation
3.2. Review and sign of None 3 days Senior Deputy

Certificate of Administrator for
4. Proceed to the
Accreditation Support Services
Office of the
Chairman and
4. Receive to
Administrator 4.0. Issuance/Release of None 5 minutes Department
Certificate
receive CoR/CRTE Certificate of
of Manager’s Staff
Accreditation or Accreditation
check email for the
copy of Certificate Subic Bay Metropolitan
days
4 days, 1 hour
and 5 minutes
Notes:
1. Schedule of Payment for Accreditation Fee per Board Resolution No. 17-01-0002 Series of 2017
2. For Late Renewal of Accreditation, additional USD20 per month until date of compliance per Board
Resolution No. 17-12-0524 Series of 2017.
CITIZEN’S CHARTER
2019 (1st Edition)
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10. Conciliation-Mediation of Referral Case
The procedure defines the roles and responsibilities of the Labor Department in
the Conciliation-Mediation of Referral Case.
Office or Department: Labor Department
Type of Transaction: G2B - Government to Business

G2C - Government to Citizens
Who May Avail: All SBF Locators and Employees

Referral Slip or Endorsement Slip Conciliation & Employee
Welfare Division, Bldg.
662, Taft St., Subic Bay
Freeport Zone. 2.
Service Contracting
Office, Room 210, Bldg.
255, Barryman Road,
Subic Bay Freeport
Zone

1. Present Notice 1.0. Schedule None 15 mins Labor Affairs
of Referral Conciliation-Mediation Officer
Conference
1.1. Prepares Notice of None 30 mins Labor Affairs

Conciliation Mediation Officer
Conference (for
Respondent/Company)
1.2. Review Notice of None 10 mins Department

Conference and Sign CITIZEN’S CHARTER Manager
2019 (1st Edition)
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FEES TO
FEES TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY
AGENCY ACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
1.3. Transmits Notice of None 3 days Auxiliary Services
Conciliation-Mediation Division, OSD
Conference Schedule for
delivery to the
Respondent/Company)
4.
2. Proceed to the
Parties present 2.0. Conciliation- None 4 hours Department
Office of the to
their proposals Mediation Process, Manager
Chairman
resolve theand Presentation of
Administrator to
complaint amicably proposals per conduct of
receive CoR/CRTE meeting/conference
TOTAL
3. Parties receives Subic Bay Metropolitan
3.0. PROCESSING
If amicable TIME
None 3working Authority
days
60 mins Labor Affairs
copy of Minutes of settlement was reached, Officer
Meeting upon their Prepares Minutes of the
request Meeting and received
proof of settlement (see
Note 1)
3.1. If complaint was not

resolved or settled,
Prepares Minutes of
meeting and close the
case
3 days, 5 hours
and 55 mins
per meeting /
conference
Note 1. Processing Time is 3 days, 5 hours and 55 mins per meeting/conference. Total Processing
Time for the Settlement and/or Closure of the case is within 30 days.
CITIZEN’S CHARTER
2019 (1st Edition)
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Labor Standards
ACTION Inspection
FEES TO BECompliance
PROCESSING PERSON
This procedure monitors compliance of SBF Locators with the Labor
Standards requirements in connection with its aim to promote/maintain
industrial peace within the Subic Bay Freeport Zone. In case of Labor
violation/s not complied within 5 days after inspection, Fines and
penalties shall be imposed based on the approved SBMA Board
Resolution No.17-12-0524
4. Proceed to the
Office of the
Chairman and Office or Department: Labor Department
Administrator to
receive CoR/CRTE
SubicTIME
TOTAL PROCESSING Bay G2B
Metropolitan
- Government to Authority
3working Business
days
Who May Avail: All SBF Locators
Proof of compliances as required

1. Submits Proof of 1.0. Receives and None 4 hours Sr. Labor Affairs
Compliance/s Evaluates Proof of Officer
Compliance/s being Supervising Lao
submitted. Division Chief
1.1. Prepares Minutes of None 1 hour LAO / Sr. Labor

Meeting Affairs Officer
Supervising LAO
Division Chief
2. Request copy of 1.0. Issue Minutes of None 7 mins LAO / Sr. Labor
Minutes of Meeting Meeting Affairs Officer
Supervising LAO
Division Chief
1.1. Prepare Billing None 10 mins LAO / Sr. Labor

Assessment for the CITIZEN’S CHARTER Affairs Officer
Fines and Penalties Supervising LAO
incurred 2019 (1st Edition) Division Chief
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FEESTO
FEES TOBE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY
AGENCY ACTION
ACTION
BEPAID
RESPONSIBLE
3. Receives Billing 3.0. Issue Billing None 3 mins LAO / Sr. Labor
Assessment and Assessment for the Affairs Officer
Pay at the Treasury Fines and Penalties Supervising LAO
Department incurred Division Chief
& Locator
4. Proceed to the
4. Submits Proof of 4.0. Prepares Minutes of None 10 mins LAO / Sr. Labor
Office of the
Payment of Fines Meeting stating that Affairs Officer
Chairman and
and Penalty and Fines and Penalties Supervising LAO
Administrator to
Request for copy of have been paid and Division Chief
receive CoR/CRTE
Minutes of Meeting copy of proof of & Locator
payment have been
PROCESSING TIME
submitted 3working Authority
days
5. Receives 5.0. Issue Minutes of the None 3 mins LAO / Sr. Labor
Minutes of the Meeting stating that Affairs Officer
meeting Fines and Penalties Supervising LAO
have been paid. Division Chief
& Locator
5 hours and
33 minutes
per meeting
per company
CITIZEN’S CHARTER
2019 (1st Edition)
176
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
LAND AND ASSET DEVELOPMENT

DEPARTMENT
External Services
CITIZEN’S CHARTER
2019 (1st Edition)
177
CCS-A2-LAD-01
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Issuance of Transfer
ACTION of Custody
This procedure defines the roles and responsibilities of the Land and Asset
Development Department in providing a quality and accurate and reliable
information on the condition of the building. This Transfer of Custody (TOC)
includes: SBMA to Locator, Locator to SBMA (initiated by Locator) and Take
over of SBMA Properties.
Office or Department: Land and Asset Development Department
4. Proceed to the
Administrator to
receive CoR/CRTE Who May Avail: All SBF Locator

WHERE TO SECURE
1. Contract/Map Business and
Investment Group –
2. Receipt of Advance Rental
Account Officer
3. Security Deposit
4. Transfer of Custody Form
5. Part 1 Filled-up Form

1. Submit transfer 1.0. Receive, log and None 10 minutes Land Management
of custody evaluate the required Officer III
documents.
1.1. Schedule for joint None 1 hour Land Management

inspection for the TOC Officer III/
in coordination with the Land Management
Account Officer, Officer IV
Locator and
Procurement Property
Management
Department
1.2. Site Inspection and None 4 hours Land Management

preparation of Officer IV/
Inspection CITIZEN’S CHARTER Engineering
Assistant
2019 (1st Edition)
178
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1.3. Review and approval None 35 minutes Department
of Transfer of Custody Manager
2. Received of 2.0. Notify client to pick- None 5 minutes Land Management

Approved Transfer up the approved Transfer Officer III
of Custody of Custody
4. Proceed to the
Office of the
Chairman and 2.1. Issuance of Transfer None 10 minutes Land Management
Administrator to of Custody Officer III
receive CoR/CRTE
TOTAL PROCESSING TIME 6 hours
days
CITIZEN’S CHARTER
2019 (1st Edition)
179
CCS-A2-LAD-02
REV00 /02-01-2020

Issuance of Technical
ACTION
FEESClearance
Development Department in ensuring that developments of SBF Residents and
Locators are in compliance with the SBMA Construction Guidelines and within
the required limits of the leased property.

Office of the
Chairman and
Administrator to
receive CoR/CRTE
Who May Avail: Residents/Locators
WHERE TO SECURE
1. Duly Accomplished Form Land and Asset

Development
Department
2. Lease Agreement/Sublease/Memorandum of
Agreement (MOA)
3. CRTE/CoR
4. Lot Plan/Lot Boundary Survey
5. Plan (Architectural/Civil/Electrical/Mechanical/
Plumbing/Electronics) signed and sealed – 1 set
6. Bill of Materials and Scope of Works (signed and
sealed by a professional Architect/Engineer and
signed by the Lessee)
7. Duly Notarized Certificate of Completion (for
Occupancy Permit Application)
8. Copy of approved Building Permit (for Occupancy
Permit Application)
9. Authorized Letter signed by the Lessee
1. Submit duly 1.0. Check required None 20 minutes Clerk III/Secretary/
accomplished documents before CITIZEN’S CHARTER Engineer I/ Estate
application form receiving and logging of Management
application form 2019 (1st Edition) Supervisor B
180
CCS-A2-LAD-02
REV00 /02-01-2020

1.1. Inspect, evaluate None 2.5 days and Estate
and prepare the technical 7 hours Management
clearance Supervisor B/
Engineer I/
Inspector
4. Proceed to the
1.2. Approval of None 30 minutes Division Chief/
Office of the
Clearance Department
Chairman and
Manager
Administrator to
receive CoR/CRTE
2. Receives 2.0. Logging and None 10 minutes Secretary/Clerk III
approved technical issuance of approved
clearance clearance
days
CITIZEN’S CHARTER
2019 (1st Edition)
181
CCS-A2-LAD-03
REV00 /02-01-2020

Issuance of Repainting
ACTION
FEESPermit
Development Department in the processing of repainting permit for SBF
Residents.
4. Proceed to the
Chairman and
Administrator to Who May Avail: All SBF Residents
receive CoR/CRTE
1. Letter of request address to Land and Asset
3working days
Provided by the client
Development Department Manager
a. Estimated Cost
b. For Exterior repainting – specify color
For Interior repainting – not necessary
1. Submit Letter of 1.0. Receive and log None 10 minutes Engineer I
Request documents
1.1. Verify and evaluate None 7 hours and Estate

documents for 20 minutes Management
application in Supervisor B
accordance to SBMA
GHRR
1.2. Signed and None 10 minutes Department

approved repainting Manager
permit
2. Proceed to 2.0. Preparation and Php100.00 10 minutes Estate

Treasury issuance of Billing Management
Department at Assessment and Supervisor B
room 108 for Advice Client to pay
payment corresponding amount
at the Treasury CITIZEN’S CHARTER
Department, Bldg. 229
(per Board Resoulution 2019 (1st Edition)
No. 11-08-4056
182
CCS-A2-LAD-03
REV00 /02-01-2020

3. Return to Land 3.0. Release of Permit None 10 minutes Estate
and Asset Management
Development Supervisor B
Department to
receive the
Repainting Permit
4. Proceed
and Submit to the
Official
Office of the
Receipt
Chairman and
Administrator to
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
183
CCS-A2-LAD-04
REV00 /02-01-2020

Issuance of Certificate
ACTION
FEESofTO
Residency or Other Similar
Certification PAID TIME RESPONSIBLE
This procedure defines the roles and responsibilities of the Estate Management
Division of Land and Asset Development Department in the processing of
Certification for importation, application of power, water, transfer of account
name, vehicle registration and renewal of Visa.
4. Proceed to the
Chairman and
receive CoR/CRTE
Who May Avail: All SBF Residents
TOTAL PROCESSING
CHECKLIST Subic Bay Metropolitan Authority
TIME
OF REQUIREMENTS3working days
WHERE TO SECURE
1. Resident ID Land and Asset

Development
Department
2. Contract Provided by the
Resident
1. Submit duly 1.0. Receive filled-up None 5 minutes Clerk III
filled up requisition form
form from Land
and Asset
1.1. Checking of None 15 minutes Clerk III
Development
Contract to Database
Department
1.2. Preparation of None 1 hour Clerk III

Certification
1.3. For Signature of None 20 minutes Estate Chief/

Estate Chief and Department
Department Manager Manager
2. Receive Billing 2.0. Dry Seal of None 10 minutes Clerk III

Assessment Certification
CITIZEN’S CHARTER
2019 (1st Edition)
184
CCS-A2-LAD-04
REV00 /02-01-2020

3. Proceed to 3.0. Preparation and Php100.00 2 hours Clerk III
Treasury issuance of Billing
Department at Assessment and Advice
Room 108 for Client to pay
payment corresponding amount at
the Treasury Department,
4. Proceed to the Bldg. 229 (Per Board
Office of the Resolution No. 11-08-
Chairman and 4056)
Administrator to
receive CoR/CRTE
4. Return to Land 4.0. Release of None 10 minutes Clerk III
and Asset Certification of Residency
Development Subic Bay Metropolitan
days
Department to
received the
Certification of
Residency and
Submit Official
Receipt
CITIZEN’S CHARTER
2019 (1st Edition)
185
CCS-A2-LAD-05
REV00 /02-01-2020

Issuance of Location
ACTION Map/Technical
FEES Plan
This procedure defines the roles and responsibilities of Land and Asset
Development Department in the processing of renewal of Lease/Sublease
agreement of locators to SBMA
4. Proceed to the
receive CoR/CRTE
Who May Avail: Residents/Locators/Other Government Agencies

WHERE TO SECURE
1. Request Letter Requestor

1. Submit request 1.0. Receive and log of None 5 minutes Clerk III
letter documents
1.1. Review the None 3 days and Land Management

requested location 35 minutes Officer III/
map/technical plan Engineer II
2. Proceed to 2.0.Preparation and A3-Php15.00 10 minutes Land Management

Treasury issuance of Billing A4-Php10.00 Officer III
Department at room Assessment and advice
108 for payment the client to pay
corresponding amount at
Treasury Department,
Bldg. 229 (Per Board
Resolution No. 11-08-
4056
CITIZEN’S CHARTER
2019 (1st Edition)
186
CCS-A2-LAD-05
REV00 /02-01-2020

3. Return to Land 3.0. Log and release of None 10 minutes Land Management
and Asset Location Map/Technical Officer III
Development Plan
Department to
received the
Certification of
4. Proceed and
Residency to the
Office ofOfficial
Submit the
Chairman
Receipt and
Administrator to
receive CoR/CRTE
3 days and
1 hour
CITIZEN’S CHARTER
2019 (1st Edition)
187
CCS-A2-LAD-06
REV00 /02-01-2020

Issuance of Authority
ACTION
FEESto TO
Survey
Development Department in the processing of Property Lot Survey
4. Proceed to the Type of Transaction: G2C – Government to Citizen

Office of the G2B – Government to Business
Administrator to
Who May Avail: Residents/Locators
receive CoR/CRTE
1. Request Letter Requestor

1. Submit request 1.0. Receive and review None 15 minutes Clerk III
letter to Land and request letter of Authority
Asset Development to Survey for the
Department processing of property lot
survey
1.1. Verify the boundary None 7 hours and Land Management

of the property and 30 minutes Office III/
prepare Authority to Engineer II
Survey (thru GIS)
2. Proceed to 2.0.Preparation and Php300.00 10 minutes Clerk III

Treasury issuance of Billing
Treasury Department,
Bldg. 229 (Per Board
Resolution No. 11-08-
4056
CITIZEN’S CHARTER
2019 (1st Edition)
188
CCS-A2-LAD-06
REV00 /02-01-2020

3. Return to Land 3.0. Log and release of None 15 minutes Clerk III
and Asset Authority to Survey
Development
Department to
received the
Authority to Survey
4. Proceed
and submit to the
Official
Office of the
Receipt
Chairman and
Administrator to
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
189
CCS-A2-LAD-07
REV00 /02-01-2020

CertifiedACTION
Machine Copy
FEES of
TOthe
BE Original
PROCESSING PERSON
Development Department in the processing of Certified Machine Copy of the
Original for the purpose of reference of the new owner.
4. Proceed to the
Chairman and
Administrator to Who May Avail: All SBF Residents
receive CoR/CRTE
PROCESSING TIME
1. None 3working Authority
days
None

1. Request 1.0. Check if the None 1 minute Clerk III
photocopy of requestor is authorized to
contract thru get requested document
telephone call/
walk-in
1.1. Check data base for None 2 minutes Clerk III
availability of the
documents
1.2. Print out the None 1 minute Clerk III

requested documents
1.3. Photocopy and None 1 minute Clerk III

authenticate the
requested document
2. Proceed to 2.0. Preparation and Php5.00 per 1 minute Clerk III

Treasury issuance of Billing page
CITIZEN’S CHARTER
the Treasury Department,
Bldg. 229 (per Board
Resolution No. 11-08- 2019 (1st Edition)
4056)
190
CCS-A2-LAD-07
REV00 /02-01-2020

3. Return to Land 3.0. Log and release of None 1 minute Clerk III
and Asset requested Certified
Development document
Department to
received the
Certificate of
4. Proceed
Machine Copyto the
and
Office ofOfficial
submit the
Chairman
Receipt and
Administrator to
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
191
CCS-A2-LAD-08
REV00 /02-01-2020

Validation of Technical
ACTION
FEESPlan for Sublessor
TO BE PROCESSINGand Sublessees
PERSON
Development Department in the processing of new and renewal of sublease
agreement.
4. Proceed to the
Chairman and
Administrator to Who May Avail: All SBF Locator/Account Officers of Business and
receive CoR/CRTE Investment Group
1. Layout Plan signed by the sublessor and Requestor
subleasee
2. Lease Agreement Requestor
1. Submit Layout 1.0. Receives layout None 5 minutes Clerk III
Plan signed by the plan submitted by the
sublessor and requestor and schedule
sublessee inspection
2. Sublessee 2.0. Inspect and validate None 1 day Engineering

should be present area as per layout plan Assistant/
in the area versus contract with the Labor General
presence of the Foreman
sublessor and the
sublessee
3. Acknowledge the 3.0. Prepares inspection None 5 hours Engineering

inspection report report to be Assistant/
acknowledged by the Labor General
Locator (Note: in case of Foreman
variance in area; shall be
coordinated with the
sublessor and sublessee
for their conformity) CITIZEN’S CHARTER
2019 (1st Edition)
192
CCS-A2-LAD-08
REV00 /02-01-2020

3.1. Review and approve None 30 minutes Division Chief III
of Inspection Report
4. Receive 4.0. Advise the Account None 10 minutes Land Management

Inspection Report Officer through telephone Officer III
call and Locator on the
4. Proceed to the
result of the validation by
Office of the
providing them a copy of
Chairman and
Inspection Report
Administrator to
receive CoR/CRTE
CC: Planning and
Development Office
days
1 day and
345 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
193
CCS-A2-LAD-09
REV00 /02-01-2020

Processing of TermFEES
ACTION Sheet
TOand
BE Lease Proposals and
PROCESSING Other
PERSON
PAID
Contract Related Requests TIME RESPONSIBLE
Development Department in the processing of term sheets, lease proposals and
other contract related requests of lessees/residents and employees.
4. Proceed to the Classification: Highly Technical

Office of the
Administrator to
receive CoR/CRTE Who May Avail: All SBF Residents

1. Letter Request from the proponent, Resident
notarized/draft Sublease Agreement/DOA
2. Photocopy of two (2) valid ID’s, current photos of Resident

the housing unit/s
3. Accomplished Lessee Information Sheet Land and Asset

Development
Department
4. Insurance Policy of the housing unit GSIS
5. Certification of No Outstanding Obligation Accounting Department

1. Fill-out clearance None None Resident
from for Lease
proposals and other
contract-related
requests and
attached pertinent
requirements as
indicated therein. CITIZEN’S CHARTER
2019 (1st Edition)
194
CCS-A2-LAD-09
REV00 /02-01-2020

2. Proceed to the
Accounting
Department to
secure a
certification of no
outstanding
4. Proceedastowell
obligation the
Office
as theirofsignature
the
Chairman and
on the clearance
Administrator to
form
receive CoR/CRTE
3. Submission of 3.0. Receiving and None 2 dayds Estate
Clearance form to TOTAL
checking Subic Bay Metropolitan Authority
PROCESSING TIME
of clearance 3working days Management
Land and Asset form and attachments. Specialist
Development (There shall be no
Department objection from the
together with all Accounting Department
other requirements and all attachments
indicated therein should
be completed)
3.1. Endorsement of None 1 day Estate

clearance form with all Management
the requirement to Legal Specialist
Department
3.2. Evaluation of None 3 days Department

proposal/request and Manager
preparation of Term
sheet and forward to DA
for Business Group, SDA
for Business Group and
Chairman And
Administrator for review
and signature
3.3. Receipt of approved None 3 days Estate

Term Sheet/Board Management
Resolution and CITIZEN’S CHARTER Specialist/ Estate
Preparation of Contract Management Chief
2019 (1st Edition)
195
CCS-A2-LAD-09
REV00 /02-01-2020

3.4. Endorsement of None 4 hours Estate
Draft Contract to Legal Management
Department for review Specialist/ Estate
and signature Management Chief
4. Signing of 4.0. Receipt of final draft None 1 day and Estate

4. Proceed to the
contract subject to of contract for signature 4 hours Management
Office of the
notary of the Lessee and notice Specialist
Chairman and
to lessee regarding
Administrator to
contract for pick-
receive CoR/CRTE
up/signature
5. Submission of
5.0. Received of None
3working Authority
1 day
days
Estate
signed contract to approved contracts Management
Land and Asset Specialist
Development
Department
6. Submission of 6.0. Received of None 1 day Estate

notarized contract notarized contracts and Management
to Land and Asset endorsement to Specialist
Development Accounting Department
Department
CITIZEN’S CHARTER
2019 (1st Edition)
196
CCS-A2-LAD-10
REV00 /02-01-2020

Endorsement
ACTION of Property Lot Survey (PLS) Plan
Development Department in the endorsement of property lot survey plan.

Administrator to
Who May Avail: Locators
receive CoR/CRTE
1. Request Letter for approval of Property Lot Client
Survey Plan
1.1. Authority to Survey
1.2. Survey Envelope
1.3. Transmittal Sheet
1.4. Originally signed and sealed Property Lot
Survey
Plan/s of a Licensed Geodetic Engineer

1.5. Field Notes Cover (Notarized)
1.6. Field Notes Inside
1.7. Lot Data Computation
1.8. Blueprint of the original Plan
2. Lease Agreement Client
1. Submit request 1.0. Receive and Log None 5 minutes Clerk III
letter for approval request for Property Lot
with Property Lot Survey approval
Survey Plan
1.1. Evaluate Property None 5 days Engineer II
Lot Survey
1.1.1. Return the

CITIZEN’S CHARTER
survey plan to locator/
surveyor if there is an
adjustment/error on 2019 (1st Edition)
the survey plan.
197
CCS-A2-LAD-10
REV00 /02-01-2020

1.1.2. Return to
Locator/Surveyor if
there is no define
boundary monument
or corners on the
ground
4. Proceed to the
Office of the 1.1.3. Return to
Chairman and Locator/Surveyor if
Administrator to there are issued found
receive CoR/CRTE by concerned
department
days
1.2. Endorse to None 10 minutes Engineer II
Engineering Department,
Planning and
Development Office and
Ecology Center
1.3. Approval of Property None 1 day and Land Management

Lot Survey 30 minutes Officer III/
Division Chief/
1.3.1. Land and Asset Department
Development Manager/
Department Chairman and
endorsement to Administrator
Chairman and
Administrator
2. Receive 2.0. Release of approved None 5 minutes Clerk III

approved Property Property Lot Survey
Lot Survey
6 days and
50 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
198
CCS-A2-LAD-11
REV00 /02-01-2020

Issuance of Property
ACTION
FEESLot
TOSurvey (PLS) Plan for SBF
Housing Units PAID TIME RESPONSIBLE
Development Department in the processing and issuance of property lot survey
plan of SBF housing units.
4. Proceed to the Classification: Complex

Office of the
Administrator to
receive CoR/CRTE Who May Avail: All SBF Residents

1. Request Letter to Survey Property Client
2. Lease Agreement Client
3. Special Power of Attorney if not the owner of the Client
unit
1. Submit request 1.0. Receive and Log None 5 minutes Clerk III
letter for Survey request for Survey
1.1. Schedule of survey None 10 minutes Engineer II

of property
1.2. Survey the property None 2 days Engineer II

in the presence of the
owner or representative
1.3. Preparation of None 1 day Engineer II

Technical Plans/Property
Lot Survey Plan
1.3.1. If there is a
problem/violation of
CITIZEN’S CHARTER
the leased property
cannot be endorsed
for approval of PLS 2019 (1st Edition)
199
CCS-A2-LAD-11
REV00 /02-01-2020

1.3.2. If no problem,
endorsed to
Chairman for
approval
2. Proceed to 2.0. Preparation and Php2000.00 10 minutes Clerk III

4. Proceed to the
Treasury issuance of Billing for 200sqm
Office of the
Department at room Assessment and Advice and
Chairman and
108 for payment the client to pay Php10.00 for
Administrator to
corresponding amount at every
receive CoR/CRTE
the Treasury Department, succeeding
Bldg. 229 (per Board sqm.
TOTAL
Resolution Subic Bay Metropolitan
PROCESSING TIME
No. 11-08- 3working Authority
days
4056)
2.1. Approval of Property None 1 day and Engineer II/

Lot Survey 30 minutes Department
Manager/
2.1.1. Land and Asset Chairman and
Development Administrator
Department
endorsement to
Chairman and
Administrator
3. Return to Land 2.0. Release and None 5 minutes Clerk III

and Asset issuance of approved
Development Property Lot Survey
Department to
receive the
Property Lot Survey
Plan and submit
Official Receipt
CITIZEN’S CHARTER
2019 (1st Edition)
200
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
LAW ENFORCEMENT DEPARTMENT

External Services
CITIZEN’S CHARTER
2019 (1st Edition)
201
CCS-B18-LED-01
REV02 /10-15-2021

Issuance of Clearance
ACTION
FEESfor
TORoad
BE Works as Prerequisite
PROCESSING for the
PERSON
Application of the Permit in Building Permit & Safety
Department
This procedure defines the roles and responsibilities of the officers and
personnel of the Law Enforcement Department in issuance of Clearance for
Road Works to ensure that all works on SBFZ major highways, roads and
thoroughfares shall adhere on road and traffic safety during the commencement
of the project.
4. Proceed to the
Office of the
Chairman and Office or Department: Law Enforcement Department (LED)
Administrator to
receive CoR/CRTE Classification: COMPLEX
Type of Transaction: G2B - Government to Business

Who May Avail: Engineering and Construction Companies
1. Letter Request addressed to Manager, Law To be accomplished by

Enforcement Department indicating date and time of Constructions Company
work, location and scope of project
2. Work Procedure (including type of heavy vehicle To be provided by the
and equipment to be utilized) requestor
3. Location Map / Project plan To be provided by the
requestor

1. Submit Letter 1.0 Receive and none 10 mins. LED Receiving
Request with evaluate the Officer
complete completeness of
documents at Bldg. documents
657 or email at
led@sbma.com
1.1. Assessment of None 3 days OIC, Traffic Branch/
projects/plans/road Traffic Safety Board
works / route . Subject
for comments and
recommendations of the
Traffic Safety Board
(TSB) CITIZEN’S CHARTER
2019 (1st Edition)
202
CCS-B18-LED-01
REV02 /10-15-2021

Note: In case that the After the
project needs the scheduled
expertise or decision of meeting
the TSB, it will be
included on the agenda
for the next TSB meeting
4. Proceed to the to be scheduled.
Office of the
Chairman and
1.2. For approval/ none 20 mins. Department
Administrator to
disapproval Manager
receive CoR/CRTE
1.3. Notify the client thru

none 10 mins. OPCC Staff
mail/ e-mail/ phone call/
3working Authority
days
text message about the
status of request (if it is
disapproved or ready for
pick-up)
2. Receive 2.0. Issue clearance or none 10 mins OPCC Staff

clearance or copy provide the copy of the
of the approved approved request letter
request letter and and advice to adhere on
adhere on Road Road Safety Standard
Safety Standard
3 days and
50 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
203
CCS-B18-LED-02
REV02 /10-15-2021
CLIENT STEPS 2. Conduct Seminar onFEES

AGENCY ACTION Firearm
TO BESafety & Procedure and
PROCESSING PERSON
Training on Familiarization Firing for Security Service Providers
personnel of the Law Enforcement Department in conducting Seminar of
Firearm Safety & Procedure and Training on Familiarization for Security Service
Providers to ensure that all Private Security personnel deployed to all SBMA
locators/ establishment are knowledgeable on proper handling and using of
firearms.
4. Proceed to the
Office of the Office or Department: Law Enforcement Department (LED)
Chairman and
Administrator to
receive CoR/CRTE Type of Transaction: G2B - Government to Business
Who May Avail: Security Service Providers/ Private Security Agencies
3working days
WHERE TO SECURE
1. Letter Request addressed to Manager, Law Private Security Agency
Enforcement Department
2. Photo Copy of Company Profile Private Security Agency
3. Photo Copy of License to Operate PNP SOSIA
4. Photo Copy of Firearms Licenses PNP FEO

5. Photo Copy of List of Equipment Private Security Agency
6. List of Personnel Assigned inside the Subic Bay Private Security Agency
Freeport with attached valid Security License of
SG/SO.
1. Send Letter 1.0. Receive and none 10 mins Receiving Officer
Request and assess the (OPCC)
submit all required completeness of the
documents to submitted documents
Operations
Command Center 1.1. Review and none 5 mins OIC, OPCC
(OPCC) at Bldg. recommend to
657 or email at Department Manager
led@sbma.com. for approval/disapproval
1.2. Review and

CITIZEN’S
none
CHARTER
5 mins Department
Approved/Disapproved 2019 (1st Edition) Manager
of request
204
CCS-B18-LED-02
REV02 /10-15-2021

1.3. Forward all none 5 mins OPCC Staff
documents to Law
Enforcement Academy,
Bldg. 501 Burgos Street,
SBFZ
4. Proceed to the 1.4. Notify the Client none 3 mins Law Enforcement
Office of the Academy
Chairman and Instructors
Administrator to
receive
2. AttendCoR/CRTE
seminar/ 2.0. Conduct seminar/ none 4 hours Law Enforcement
webinar at Law webinar to Private Academy
Enforcement Security
Personnel TIME
PROCESSING 3working Authority
days Instructors
Academy, Bldg.
501.
3. Secure Billing 3.0. Issue of Billing none 5 mins Admin Branch

Assessment Form Assessment Form for
at Admin Branch, payment.
Ground Floor Bldg.
657. Burgos St.
SBFZ
4. Pay seminar fee 4.0. Accept payment and Php2000.00 5 mins Cashier, Treasury
at Cashier, issue proof of Department
Treasury payment/receipt Certification
Department, Rm. No. 07-008
108 Ground Floor Note: Minimum of Series of 2007
Bldg. 229 Twenty (20) Participants, Imposition of
Waterfront Rd. additional One Hundred Security
SBFZ pesos (100 Php) in Training
excess of 20 per person Service Fee
Resolution no.
05-12-1280
5. Receive 5.0. Preparation and none 6 hours Law Enforcement

Certification at Law Issuance of Certification Academy Instructors
Enforcement
Academy, Bldg.
501. Burgos St.
SBFZ CITIZEN’S CHARTER
2019 (1st Edition)
10 hours
38 minutes
205
CCS-B18-LED-03
REV02 /10-15-2021
CLIENT STEPS 3. Processing of Authority

AGENCY ACTION
FEEStoTOTravel/Transfer
BE PROCESSING of MotorPERSON
PAID
Vehicles/Equipment within SBFZ TIME RESPONSIBLE
personnel of the Law Enforcement Department in issuance of Permit to transfer
of Motor Vehicles within SBFZ to ensure that all Right-Hand-Drive (RHD) motor
vehicles or Heavy Equipment travelling from SBMA Piers to locator's yard shall
adhere on traffic and road safety.
4. Proceed to the
Office of the Office or Department: Law Enforcement Department (LED)
Chairman and Classification: SIMPLE
Administrator to
receive CoR/CRTE Type of Transaction: G2B - Government to Business
Who May Avail: Motor Vehicles Traders
TIME
WHERE TO SECURE
1. Letter Request for Transfer of Motor Vehicles To be accomplished by

addressed to Manager, Law Enforcement Motor Vehicle Traders
Department.
2. Tally Sheet Seaport Department
3. Bill of Lading (BL) Shipping Lines

1. Send Letter 1.0. Receive Letter none 5 mins Receiving Officer
Request to Request and assess (OPCC)
Operations the completeness of
Command Center the required documents
(OPCC) at Ground
Floor Bldg. 657.
1.1. Review and None 10 mins OIC OPCC
Burgos St. SBFZ or
recommend to the
email at
Department Manager
led@sbma.com.
for approval/
disapproval
1.2. For approval/ None 10 mins Department

disapproval of request Manager
CITIZEN’S CHARTER
2019 (1st Edition)
206
CCS-B18-LED-03
REV02 /10-15-2021

2. Receive the 2.0. Issue photocopy of none 5 mins OPCC Staff
approved copy the approved Letter (outgoing)
Request/Authority to
Transfer Motor Vehicles
within SBFZ and advice
to adhere on a traffic
4. Proceed to the road safety and SBMA
Office of the Traffic Rules and
Chairman and Regulations
Administrator to
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
207
CCS-B18-LED-04
REV02 /10-15-2021
CLIENT STEPS 4. Provide

AGENCY Security
ACTION Escort Outside Subic Bay Freeport Zone
personnel of the Law Enforcement Department in underguarding/escorting
SBMA locator's transshipment, goods or materials for disposal to ensure safe
delivery to its destination outside SBFZ.
Office or Department: Law Enforcement Department (LED)

4. Proceed to the
Classification: SIMPLE
Office of the
Chairman and Type of Transaction: G2B - Government to Business
Administrator to
Who May Avail: SBMA Locators
receive CoR/CRTE
1. Letter Request addressed to the Manager, Law To be accomplished by
Enforcement Department, stating date, destination the requestor
and details of the transshipment.

1. Send Letter 1.0. Receive and record none 5 mins Receiving Officer
Request thru hand Letter Request (OPCC Staff)
carry at LED office
at Bldg. 657. or
1.1. Evaluate and none 10 mins OIC OPCC
email at
recommend to the
led@sbma.com
Department Manager
for approval/
disapproval.
1.2. For signature none 5 mins Department

Manager
1.3. Notify client none 5 mins OPCC Staff

whether the request is
approved or
disapproved
1.4. Assigned personnel none 15 mins OPCC Staff

to underguard and CITIZEN’S CHARTER
prepare Travel
Authorization.
2019 (1st Edition)
208
CCS-B18-LED-04
REV02 /10-15-2021

2. Provide vehicle 2.0. Underguard the none 1 day Port Sentinel
for LED personnel Transshipment from Branch/ Traffic
to be used on SBFZ to destination Branch
underguard from outside SBFZ.
Bldg. 657 Burgos *Depends on the
St. SBFZ to distance
4. Proceed outside
destination to the between point of
Office of the
SBFZ. origin and
Chairman and destination
Administrator to
receive CoR/CRTE
3. Secure Billing 3.0. Issuance of Billing none 5 mins Admin Officer
at Admin Branch, TOTAL Subic Bay Metropolitan
PROCESSING TIME
payment 3working Authority
days
Ground Floor Bldg.
657. Burgos St.
SBFZ
4. Pay required fee 4.0. Accept payment and Php 300.00 5 mins Cashier, Treasury
for security service issue proof of per hour per Department
at Cashier, payment/receipt personnel
Treasury
Department, Rm.
108 Ground Floor Certification
Bldg. 229 No. 06-596
Waterfront Rd. Series of 2006
SBFZ Proposed
adjustment of
rates for
security
services
1 day and
50 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
209
CCS-B18-LED-05
REV02 /10-15-2021
CLIENT STEPS 5. Provide

AGENCY Security
ACTION Service within Subic Bay Freeport Zone
personnel of the Law Enforcement Department in escorting explosives, VIPs,
large equipment and other valuable materials to ensure safety while travelling
along SBFZ.
4. Proceed to the
Office of the Type of Transaction: G2B - Government to Business
Chairman and G2G - Government to Government
Administrator to Who May Avail: SBMA Locators
receive CoR/CRTE
TOTAL
1. Letter Subic Bay Metropolitan Authority
PROCESSING TIME
Request addressed 3working days
to Manager, Law To be accomplished by
Enforcement Department indicating date, destination the requestor
and/or details of security service
1. Send Letter 1.0. Receive Letter none 5 mins. Receiving Officer
Request thru hand Request
carry at Operations
Command Center 1.1. Review and none 5 mins. OIC OPCC
(OPCC) at Bldg. recommend to the
657 or email at Department Manager
led@sbma.com for approval/
disapproval
1.2. For approval/ none 5 mins. Department

disapproval Manager
1.3. Provide approved none 5 mins. OPCC Staff

copy to concern branch
2. Coordinate with 2.0. Provide security none 8 hours Traffic Branch/

LED regarding time service K-9 Branch/ Harbor
and places of *escort is based Patrol Branch
escort on requested
date/time.
CITIZEN’S CHARTER *Man-Dog team
is based on given
2019 (1st Edition)
schedule
210
CCS-B18-LED-05
REV02 /10-15-2021

2.1. Accomplished none 3 mins. Traffic Branch/
Service Requisition Form K-9 Branch/ Harbor
and hand-over to clients Patrol Branch
for some fields to be
filled-up
4. Proceed to the
3. Receive, fill-out 3.0. Receive and Submit none 2 mins. Traffic Branch
Office of the
the field allotted for the accomplished
Chairman and
client and sign the Service Requisition Form
Administrator to
service requisition to LED Admin Office,
receive CoR/CRTE
form. Submit to Ground Floor Bldg. 657,
Officer who conduct Burgos St. SBFZ
security escort. TOTAL PROCESSING TIME 3working Authority
days
4. Secure Billing 4.0. Issuance of Billing none 5 mins. Admin Officer

at LED Admin payment
Office, Ground
Floor Bldg. 657,
Burgos St. SBFZ
5. Pay security 5.0. Accept payment and 5 mins. Cashier, Treasury

service fee at issue proof of Department
Cashier, Treasury payment/receipt
Department
Depends on the
utilization of one of the
following:
Supervisor - 500.00
*Based on
Certification No. 06- Non-Supervisor (Traffic) - 300.00
596
Series of 2006 Non-Supervisor (Harbor)- 400.00
Proposed
adjustment of rates Divers - 700.00
for security services CITIZEN’S CHARTER
2019 (1st Edition)
211
CCS-B18-LED-05
REV02 /10-15-2021

Man-Dog Team
(Dog Handler 600.00
Working Dog) 800.00
Motorboat - 800.00
4. Proceed to the
Office of the Motorcycle - 600.00
Chairman and
Administrator to Bicycle - 400.00
receive CoR/CRTE
*per hour
basis
days
8 hours and
35 Minutes
CITIZEN’S CHARTER
2019 (1st Edition)
212
CCS-B18-LED-06
REV02 /10-15-2021
CLIENT STEPS 6. Conduct Seminar onFEES

AGENCY ACTION SBMA Traffic
TO BE Rules and Regulations
PROCESSING PERSONfor
PAID
Transport Service Providers. TIME RESPONSIBLE
personnel of the Law Enforcement Department in conducting Seminar on SBMA
Traffic Rules and Regulations to ensure that all drivers of SBFZ Transport
Service Providers have fully knowledgeable on road safety and traffic rules and
regulations of SBMA.
4. Proceed to the Office or Department: Law Enforcement Department (LED)

Office of the
Chairman and Classification: SIMPLE
Administrator to G2C - Government to Citizen
receive CoR/CRTE G2B - Government to Business
Who May Avail: Drivers of Transport Service Provider of Subic Bay
Freeport Zone.
1. Letter Request for Seminar on SBMA Traffic To be accomplished by

Rules and Regulations. Transport Service
Providers
2. Photocopy of Driver's License Land Transportation
Office
1. Submit Letter 1.0. Receive and review none 30 mins OPCC Staff
Request to Letter Request and List
Operations of Drivers for previous
Command Center violation
(OPCC) at Bldg.
657 or email at
1.1. Recommendation none 5 mins OIC OPCC
led@sbma.com.
for Approval.
Note: Driver will be

recommended to
prohibit from driving at
SBFZ in case he/she
commit multiple
unsettled violation for
the period of 2 years
CITIZEN’S CHARTER
1.2. For Signature none st 5 mins Department
2019 (1 Edition) Manager
213
CCS-B18-LED-06
REV02 /10-15-2021

2. Coordinate with 2.0. Notify Transport none 5 mins Law Enforcement
Law Enforcement Service Provider for the Academy
Academy personnel schedule of seminar. Instructors
for the schedule of
seminar.
4. Proceed to the
3. Attend seminar / 3.0. Conduct Seminar/ none 4 hours Law Enforcement
Office of the
webinar webinar of SBMA Traffic Academy
Chairman and
Rules and Regulations. Instructors
Administrator to
receive CoR/CRTE
4. Secure Billing 4.0. Issue Billing none 5 mins Admin Officer
at Admin Branch, payment.
days
Ground Floor Bldg.
657. Burgos St.
SBFZ
5. Pay seminar fee 5.0. Accept payment and Php2000.00 5 mins SBMA Cashier
at Cashier, issue proof of
Treasury payment/receipt
Department, Rm.
108 Ground Floor Note: Minimum of *Based on
Bldg. 229 Twenty (20) Participants, Certification
Waterfront Rd. additional One Hundred No. 07-501
SBFZ pesos (Php100) in Series of 2007
excess of 20 per person Traffic Rules
and
Regulation
Seminar and
Imposition
Rates
6. Receive 6.0. Preparation and none 6 hours Law Enforcement

Certification at Law Issuance of Certification Academy
Enforcement Instructors
Academy, Bldg.
501. Burgos St.
SBFZ
CITIZEN’S CHARTER
10 hours 55
TOTAL PROCESSING TIME 2019 (1st Edition)
minutes
214
CCS-B18-LED-07
REV01 /10-15-2021
CLIENT STEPS 7. Releasing of Impounded

AGENCY ACTION Vehicles
This procedures defines the roles and responsibilities of the Property/ Evidence
Custodian of the Law Enforcement Department in releasing impounded/
apprehended vehicles for verification within SBFZ.

4. Proceed to the Type of Transaction: G2C - Government to Citizen
Office of the G2B - Government to Business
Chairman and Who May Avail: Registered Owner of the vehicle being impounded
Administrator to
receive CoR/CRTE CHECKLIST OF REQUIREMENTS WHERE TO SECURE
1. Car/Vehicle with traffic violation
days
a. Issued Traffic Citation Ticket (TCT)
LED Traffic Enforcer
b. Original Receipt/Proof of Payment for (a) Treasury Department
2. Car/ Vehicle under verification of document(s)
a. Seaport Gate Pass Seaport Department

1. Submit the 1.0. Receive assess none 30 mins Evidence Custodian
required and verify the
documents. documents presented
1.1. Forward to the none 5 mins Evidence Custodian

Department Manager
for final approval of
release
1.2. Review and none 5 mins Department

Approved/Disapproved Manager
of request
1.3. Endorse the client none 5 mins Evidence Custodian

to Admin Branch,
Ground Floor Bldg. 657.
Burgos St. SBFZ for the CITIZEN’S CHARTER
Assessment of
Impoundment Fee.
2019 (1st Edition)
215
CCS-B18-LED-07
REV01 /10-15-2021

2. Proceed to 2.0. Issue Billing none 2 mins Admin Officer
Admin Branch, Assessment Form for
Ground Floor Bldg. payment.
657. Burgos St.
SBFZ
4. Proceed to the
3. Pay the 3.0. Issue Original 5 mins Casher/ Treasury
Office of the
corresponding Receipt as proof of Department
Chairman and
amount indicated in payment.
Administrator to
the Billing
receive CoR/CRTE
Assessment Impoundment Fee
1st three days - Php500.00
days
Succeeding days - Php50.00

(for vehicle with traffic
violation, penalty will be
based on Board Based on
Approved Traffic Fines Certification
and Penalties) No. 13-187
series of 2013
Proposed
Increase of
Impoundment
Fee
4. Submit original 4.0. Release of vehicle none 5 mins Evidence

Receipt as Proof of Custodian
Payment.
CITIZEN’S CHARTER
2019 (1st Edition)
216
CCS-B18-LED-08
REV01 /10-15-2021
CLIENT STEPS 8. Release of Confiscated

AGENCY ACTION
FEESFishing
TO BE Paraphernalia
PROCESSING PERSON
This procedure defines the roles and responsibility of the Evidence Custodian of
Law Enforcement Department in releasing fishing paraphernalia seized due to
unauthorized fishing.

4. Proceed to the
Office of the Type of Transaction: G2C - Government to Citizen
Chairman and Who May Avail: Citizen apprehended for unauthorized fishing
Administrator to
1. Citation Ticket LED Harbor Patrol
TOTAL PROCESSING TIME Office/
3working days
Apprehending Officer
2. Barangay/Municipal Certificate Municipal/Barangay Hall
3. Evidence Custody Receipt LED General
Assignment Section

1. Submit the 1.0. Receive, assess none 10 mins LED Custodian
required documents and verify the
documents presented.

Department Manager
release

of request
1.3. Endorse client to none 5 mins LED Custodian

LED Admin for the
corresponding penalty
CITIZEN’S CHARTER
2019 (1st Edition)
217
CCS-B18-LED-08
REV01 /10-15-2021

657. Burgos St.
SBFZ
3.
4. Pay the to the
Proceed 3.0. Accept payment and 5 mins SBMA Cashier -
corresponding
Office of the issue proof of Treasury
amount
Chairman indicated
and in payment/receipt Department
the Billing
Administrator to
Assessment at
receive CoR/CRTE A. Fines and Penalties
Cashier, Treasury Subic Bay Marine
Department, Rm. Conservative Areas
108 Ground Floor TOTAL Subic Bay Metropolitan
days
Bldg. 229 1st Offense - 5000.00
Waterfront Rd. Confiscation of catch
SBFZ
2nd Offense - 10,000.00
Confiscation of catch
3rd Offense - 15,000.00

Confiscation of catch and
fishing paraphernalia,
including boat or vehicle
B. Municipal fisherman or
anybody caught using
*Based on dynamite, cyanide with 50,000.00
Certification No. 02- other toxic chemical or
200 series of 2002 illegal fishing technique
Board Approval on inside the SBFZ secured
the Proposed Rules waters.
and Regulations for Immediate impoundment
the Subic Bay of boat or vehicle,
Marine confiscation of fishing net
Conservation Areas and other paraphernalia
and possible jail time.
(Illegal Fishing)
4. Submit the 4.0. Release of none 5 mins LED Custodian

original receipt as requested confiscated CITIZEN’S CHARTER
proof of payment item/s.
2019 (1st Edition)
218
CCS-B18-LED-09
REV01 /10-15-2021
CLIENT STEPS 9. Release of Confiscated

AGENCY ACTION
FEESMerchandise/Items
This procedure defines the roles and responsibilities of the Evidence Custodian
of LED in the releasing of confiscated merchandise for unauthorized vending
inside SBFZ.

4. Proceed to the G2C - Government to Citizen
Office of the G2B - Government to Business
Chairman and
Who May Avail: Owner of the merchandise being impounded
Administrator to
1. Citation Ticket General Assignment

days
Section, LED
2. Municipal/Barangay Certificate Municipal/Barangay Hall
3. Evidence Custody Receipt (ECR) General Assignment
Section, LED
*a copy will be given
upon apprehension of
the owner of the
merchandise
1. Submit the 1.0. Received, assess none 5 mins Evidence Custodian
required and verify the
documents. documents presented.

Department Manager
release

of request
1.3. Endorse the client

to Admin. Branch for
CITIZEN’S
none CHARTER
5 mins Evidence Custodian
the billing assessment. 2019 (1st Edition)
219
CCS-B18-LED-09
REV01 /10-15-2021

657. Burgos St.
SBFZ
4.
3. Proceed
Pay the to the 3.0. Accept payment and 5 mins Casher/ Treasury
Office of the
corresponding issue proof of Department
Chairman and
amount indicated in payment/receipt
Administrator
the Billing to
receive CoR/CRTE
Assessment at Imposition of Penalties to
Cashier, Treasury all Unaccredited/
Department, Rm. TOTAL
108 Ground Floor
Accredited
Vendors
street TIME
PROCESSING 3working Authority
days
Bldg. 229
Waterfront Rd. 1st Offense - Warning
SBFZ
2nd Offense - 100.00

*Goods will be
impounded for One (01)
week
*Certification No. 3rd Offense - 500.00
08-042 series of *Goods will be
2008 impounded for One (01)
Imposition of month
Penalties to all 4th Offense
Unaccredited/Accre *Goods will be
dited Street confiscated and will not
Vendors be returned to the owner
Resolution no. 07-
12-2011
4. Submit Original 4.0. Release none 5 mins Evidence

Receipt as Proof of items/goods/ Custodian
Payment merchandise
5. Received 5.0. Documentation of none 5 mins Evidence

items/goods/ release Custodian
merchandise CITIZEN’S CHARTER
2019 (1st Edition)
38 minutes
220
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
MAINTENANCE AND TRANSPORTATION

DEPARTMENT
External and Internal Services
CITIZEN’S CHARTER
2019 (1st Edition)
221
CCS-B10-MTD-01
REV01 /11-06-2020

Towerlight Rental Services
ACTION
This procedure defines the roles and responsibilities of Maintenance
Department in processing of equipment services request.
Office or Department: Maintenance and Transportation Department

Chairman and
Who May Avail: Locators/SBMA Departments
Administrator to
receive CoR/CRTE

PROCESSING TIME
1. Memorandum 3working Authority
days
SBMA Department
2. Request Letter addressed to the Department Provided by the Client

Manager of Maintenance and Transportation Dept.

1. Submit request 1.0. Receive request/ None 5 minutes Work Control
Inquiry. Assistant
1.1. Check availability None 2 hours Work Control

of Towerlights with Assistant/ EPSU
Generator. Staff
2 Receives 2.0. Inform requestor None 4 minutes Work Control

updates about the availability or Assistant/ EPSU
non-availability of Staff
towerlight. If available,
log on Towerlight
Operational Schedule. If
the requestor will
provide the fuel for the
equipment, only the
Labor cost is
chargeable.
4. Prepare Job Order CITIZEN’S
None CHARTER
2 minutes Work Control
for the Rental Service 2019 (1st Edition) Assistant
of the Towerlights.
222
CCS-B10-MTD-01
REV01 /11-06-2020

3. Receive 3.0. Delivery of the None 2 Hours EPSU Staff
Equipment Equipment, Monitoring
and Assistance on the
event.
3.1. Pull out equipment None 2 Hours EPSU Staff

4. Proceed to the
Office of the
Chairman
4. Receiveand
Billing 4.0. Issuance of Billing None 5 minutes Work Control
Administrator to Assessment Assistant
receive CoR/CRTE
5.0. Get the Official Php 4,200.00/ 2 minutes

Work Control
5. Payment of feesTOTAL
Receipt Number Subic Bay Metropolitan Authority
PROCESSING TIME
from the first 4 hours.
3working days
Assistant
to Treasury
Department Requestor and log on the Php 1,050.00/
Job Order Form and exceeding
Maintenance Database. hours
Php160.00/
**Report of Free of Manpower/hr
Charge
6 hours and
18 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
223
CCS-B10-MTD-02
REV01 /11-06-2020

Issuance of Excavation
ACTION
FEESPermit

Office of the
Chairman and Who May Avail: Locators
Administrator to
1. Request Letter Provided by the Client

days
2. Location and Detailed Plan Provided by the Client

1. Submit 1.0. Receive request None 5 minutes Work Control

Excavation letter. Assistant
Request Letter with
complete 1.1. Forward request to None 10 minutes Work Control
requirements Department Manager. Assistant
1.2. Department None 10 minutes Department

Manager will give Manager
remarks and instruction
and forward to concern
section.
1.3. Evaluate request None 1 day Roads and Bridges

and requirements, site Section Chief
inspection and include
recommendation.
1.4. Forward to None 10 minutes Roads and Bridges

Manager for Approval/ CITIZEN’S CHARTER Section Chief
Disapproval.
2019 (1st Edition)
224
CCS-B10-MTD-02
REV01 /11-06-2020

1.5. Inform the requestor 5 minutes Work Control
if the request was Assistant
approved/ disapproved.
2. Receive 2.0. Issue Excavation None 10 minutes Client

notification if the Permit
4. Proceed to the
request was
Office of the
approved or
Chairman and
disapproved. If
Administrator to
approved, proceed
receive CoR/CRTE
to building permit.

days
1 Day and
50 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
225
CCS-B10-MTD-03
REV00 /02-01-2020

Repair/Maintenance
ACTION & Other
FEES TO BEServices Procedure PERSON
PROCESSING
4. Proceed to the G2C- Government to Client
Office of the G2G- Government to overnment
Chairman and
Administrator to Who May Avail: Locators/ All SBMA Departments/Residents
1. Memorandum
TOTAL PROCESSINGSubic Bay Metropolitan
of Request
Department/Requestor
days
2. Request Letter Client
3. Permit of Cutting/ Trimming of Trees Ecology

1. Submit Request 1.0. Receive and None 5 minutes Work Control

evaluate request and Assistant
a. For SBMA fill-out Job Order form
Department : with complete details
Memorandum of from the requestor.
request or phone in
request
b. For
Locatior/SBMA
Residents: phone in
request and
recommend to visit
Maintenance Office
for Assessment
c. For Tree
Trimming/ Cutting
Permit for Cuttting /
CITIZEN’S CHARTER
Trimming of Trees 2019 (1st Edition)
from Ecology
226
CCS-B10-MTD-03
REV00 /02-01-2020

2. Receive Update 2.0. Check availability / None 5 Minutes Work Control
of Request/ Follow schedule of personnel Assistant
up request and log the Job Order
form on logbook
2.1. The trade Supervisor None 5 Minutes Supervisors/

4. Proceed to the
receives the Job Order Engineers
Office of the
and perforn the job task
Chairman and
with complete Date and
Administrator to
Time Started and
receive CoR/CRTE
Completed with Total
Manhour
days
3. Inform Availability 3.0. Check supply and None 1-2 Hours Work Control
or non-availability of material / equipment Assistant /Tool
equipment and/or availability in PPMD or room Keeper /
supplies and MTD Warehouse. If Supply Officer /
material available prepare Property Officer
documentation, withdraw
supply / equipment and
issue to concern Trade
Supervisors
4. Requestor will 4.0. Perform the task with None 1-3 Days Supervisors/
sign the complete Date and Time Engineers/
CONFORME on the Started and Completed, MTD Workers
Job Order as the area (ssquare meter)
acknowledgment on that was grass cut with
the task performed total Manhour
by MTD personnel.
5. Receive Billing 5.0. Issuance of Billing None 3 minutes Work Control

Assessment Assistant
6. Payment to 6.0. Get the official None 2 minutes Work Control

Treasury/ Cashier Receipt number and log Assistant
on the Job Order Form
***Report of Free of
CITIZEN’S CHARTER
Charge 2019 (1st Edition)
227
CCS-B10-MTD-03
REV00 /02-01-2020

6.1. Submit the None 2 minutes Supervisors
completed and signed
Job Order form to Work
Control
6.2. Encode Job Order None 4 minutes Work Control

4. Proceed to the details and close the Job Assistant
Office of the Order.
Chairman and
Administrator to TOTAL PROCESSING TIME 3 days, 2 hours
receive CoR/CRTE and 26 minutes

days
CITIZEN’S CHARTER
2019 (1st Edition)
228
CCS-B10-MTD-04
REV01 /06-30-2021

RequestACTION
for Garbage Collection
This procedure defines the roles and responsibilities of Maintenance and
Transportation Department in the processing request for garbage collection
within SBFZ.
4. Proceed to the
Chairman and
Administrator to Who May Avail: All Locators of SBFZ
receive CoR/CRTE
1. For Regular Collection: Duly Filled out Official Maintenance and
Request Form Transportation
For Special Colelction: Duly Filled out Special Department
Collection Form

1. Submit duly 1.0. Receive and None 3 minutes Solid Waste Section
filled-out Official evaluate duly filled-out Personnel
Request Form (for Form (Official Request
Regular Collection); Form/Special Collection
Special Collection Form)
Form (for Special
Collection).
1.1. For Regular None 5 minutes Solid Waste Section
Collection, Schedule Personnel
date of collection and
Fill-up Official Request
Form (Regular
Collection) and give
copy to service
provider.
For Special Collection,

forward request to
service provider. CITIZEN’S CHARTER
2019 (1st Edition)
229
CCS-B10-MTD-04
REV01 /06-30-2021

2. For Special 2.0. For special For Regular 10 minutes Solid Waste
Collection, If Client collection, Issue Billing Collection: Section Personnel
will pay assessment Form upon US$1.00 per
immediately, wait request of the client to bag for the
for the billing clients who will pay first 50 bags
assessment form immediately. Collect copy
4. Proceed
and proceedtotothe of Official Receipt after >50-<100=
Office of the
Treasury payment. $50
Chairman and
Department for >100-<200=
Administrator
payment and to $100
receivecopy
submit CoR/CRTE
of For Regular Collection >200-
Official Receipt to and Unpaid Special <300=$150
Solid Waste Collection, prepare and >300-<500=
personnel afer
encode billing to $250
3working days
paying. Integrated Financial >500-<750=
Management System $500
If client will not pay (IFMS) and submit >750-<1000=
immediately, wait monthly billing report $750
for billing notice and (Monthly Regular >1000-
proceed to the Collection Form and <1500= $1000
Treasury Special Collection Form)
Department for For Special
payment. Collection:
Php 9,000.00
For Regular per Truckload
Collection, wait for (20 m3)
the billing notice
and Proceed to
Treasury
Department for
payment.
CITIZEN’S CHARTER
2019 (1st Edition)
230
CCS-B10-MTD-05
REV00 /02-01-2020

Application of Motor
ACTION Vehicle
FEES TO BEOperator’s Identification
PROCESSING Card
PERSON
Transportation Department in the processing of Motor Vehicle Operator’s ID
Card from receipt of application to issuance of ID.
4. Proceed to the
Office of the Type of Transaction: G2G – Government to Government
Chairman and
Administrator to Who May Avail: All SBMA Employees
receive CoR/CRTE
1. Duly filled out Application Form for Vehicle Maintenance and
Operator's ID. Transportation
Department
2. For New Vehicle Operator's ID, attach photocopy
of LTO Driver's License (Professional)
3. For Renewal, attach photocopy of old vehicle

operator's ID and LTO Driver's license (Professional)

1. Submit duly 1.0. Receive and None 5 minutes Licensing Clerk
filled-up application evaluate the application
form with complete form and attached
requirements. documents.
For Renewal:
Proceed to step 5
2. Proceed to 2.0. Provide the written None 50 minutes Licensing Clerk

licensing clerk for examination.
written
examination.
3. Wait for the 3.0. Check the written None 10 minutes Licensing Clerk
result of written
examination.
examination. CITIZEN’S CHARTER
2019 (1st Edition)
231
CCS-B10-MTD-05
REV00 /02-01-2020

4. Proceed to actual 4.0. Conduct actual None 30 minutes Transport
driving test. driving test. Operations
Supervisor
5. Receive Motor 5.0. Print and Release None 15 minutes Licensing Clerk
Vehicle Operator's Motor Vehicle Operator's
4. Proceed to the
Identification Card. Identification Card.
Office of the
Chairman and
Administrator to 1hour and
receive CoR/CRTE 50minutes

days
CITIZEN’S CHARTER
2019 (1st Edition)
232
CCS-B10-MTD-06
REV01 /06-30-2021

Transportation/Equipment
ACTION
FEES TOService Request
Transportation Department in the processing request for
transportation/equipment from receipt of request form.
4. Proceed to the Type of Transaction: G2G – Government to Government

Office of the Who May Avail: All SBMA Department and Employees
Chairman and
Administrator to CHECKLIST OF REQUIREMENTS WHERE TO SECURE
receive CoR/CRTE 1. Duly filled out and approved Transportation Maintenance and
Equipment Service Request Form. Transportation
Department

1. Submit duly filled 1.0. Receive and None 10 minutes Duty Dispatcher
out and approved evaluate duly filled out
Transportation and approved
Equipment Service Transportation
Request Form. Equipment Service
Request Form.
2. Receive 2.0. Check availability None 10 minutes Duty Dispatcher

notification of Transportation/
regarding the Equipment and
availability of the Manpower. Inform the
vehicle. requestor if vehicle/
equipment is available.
In case of non-
availability, state the
reason in the request
form.
2.1. Inform Division None 10 minutes Duty Dispatcher

Chief/Department
Manager regarding the
status of request and CITIZEN’S CHARTER
subject for approval.
2019 (1st Edition)
233
CCS-B10-MTD-06
REV01 /06-30-2021

2.2. Log and schedule None 10 minutes Duty Dispatcher
travel as requested.
3. Proceed to travel 3.0. Issue trip ticket and None 15 minutes Duty Dispatcher
perform Vehicle and Assigned
Inspection (fill-up vehicle Driver.
4. Proceed to the
inspection report) before
Office of the
travel.
Chairman and
Administrator to
receive CoR/CRTE
4. Sign Trip Ticket 4.0. Record filled-up trip None 10 minutes Duty Dispatcher
and Certificate of ticket and dispatch
Appearance of
activity report and
3working Authority
days
Driver. perform vehicle
inspection report after
travel.
1 Hour
5 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
234
CCS-B10-MTD-07
REV01 /06-30-2021

Vehicle/Equipment
ACTION Maintenance/Repair
FEES Service Request
Department in processing request for vehicle/equipment maintenance/repair.
Type of Transaction: G2G- Government to Government
4. Proceed to the Who May Avail: All SBMA Departments
Office of the
Chairman and CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Administrator to
1. Duly filled out Vehicle/Equipment Service Maintenance and
receive CoR/CRTE
Request Form. Transportation
Department
1. Submit duly 1. Receive None 4 minutes Work Control

filled-out Vehicle/Equipment Assistant
Vehicle/Equipm Maintenance Service
ent Request Form from
Maintenance client and Issue Shop
Service Request Repair Order (SRO)
Form. Form.
2. Receive the Service None 1 hour Mechanical Shop

Request Form and General Foreman/
Shop Repair Order Transport
Form from work control Maintenance
assistant. Inspect and Supervisor
Assess the vehicle and
assign Mechanic.
2. Provide the parts 3. Receive Parts and None 3 days Mechanical Shop
needed for the perform necessary General
Repair. Wait for the repair. Take Picture of Foreman/Mechanic/
release of vehicle replaced parts before Work Control
upon repair. and after repair. Assistant
4. Perform Quality
Inspection
CITIZEN’S
None CHARTER
10 Minutes Maintenancel Shop
Supervisor/MSG
2019 (1st Edition) Foreman/Mechanic
235
CCS-B10-MTD-07
REV01 /06-30-2021

If In-house repair 5. Prepare waste None 30 Minutes Work Control
with Parts available, material Report. Attach Assistant
withdraw parts picture of the replaced
needed from parts.
PPMD/Warehouse.
6. Record and Release None 10 Minutes Work Control
If In-house
4. Proceed repair
to the
Vehicle/Equipment with Assistant
withoutofparts
Office the
waste material report.
available, proceed
Chairman and
to Step 3.
Administrator to
receive CoR/CRTE
If for contract-out,
proceed to step 3.
days
3. Receive the 7. Prepare and Submit None 1 hour Assigned Mechanic

Procurement Technical Evaluation Evaluator/MSG
Documents needed Report. Foreman
for the purchase of
parts.
8. Prepare procurement None 1 hour Work Control
documents (Technical Assistant
Evaluation Sheet, Stock
Availability Inquiry or Buyer V
Purchase Request,
canvass form for
signature.
9. Prepare requirement None 10 minutes Buyer V

for canvass for.
None 3 days Assigned

10. Solicit canvass (From
Canvasser
3 different suppliers) and
submit filled up canvass
form. Picture parts for
canvass.
11. Forward signed None 10 minutes Work Control

procurement documents Assistant
CITIZEN’S CHARTER
to Supply Section (MTD)
with abstract of canvass.
2019 (1st Edition)
236
CCS-B10-MTD-07
REV01 /06-30-2021

4. Receive the 12. Record and release None 5 minutes Buyer V
procurement procurement document
documents for to client for procurement
processing and processing.
signature.
If
4. in-house repair
Proceed to the
with
Officeamount
of the of
Php 10,000.00
Chairman and
below, Prepare
Administrator to
Petty
receiveCash Voucher
CoR/CRTE
and Abstract of
Canvass then
proceed to Treasury Subic Bay Metropolitan
days
Department for the
Petty Cash,
purchase the parts
needed then
proceed to Step 2.
If in-house repair
with amount of
Php 10,000.00 and
above, submit
procurement docs
to PPMD and wait
for the purchase of
parts before
proceeding to Step
2.
If for contract-out,
proceed to step 5.
5. Submit the 14. Perform quality None 30 minutes Maintenance Shop

purchase Request inspection after the Supervisor
to PPMD and wait contractor rendered the
for the Turn-over of necessary services.
vehicle to the
winning contractor
to be done by
CITIZEN’S
15. Prepare certificate of None CHARTER
15 minutes Buyer V
completion.
PPMD. 2019 (1st Edition)
237
CCS-B10-MTD-07
REV01 /06-30-2021

6. Accept the 16. Record and release None 2 minutes Work Control
vehicle. vehicle/equipment. Assistant
6 Days, 5
TOTAL PROCESSING TIME hours, and
4. Proceed to the
6 minutes
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
238
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
MEDIA PRODUCTION DEPARTMENT

External Services
CITIZEN’S CHARTER
2019 (1st Edition)
239
CCS-B5-MPD-01
REV00 /02-01-2020
1. Media Production Management

This procedure defines the roles and responsibilities of each Media Production
Department (MPD) staff in the process of production of news, information and
promotional materials (i.e: video, photos, audio visual presentation) and archiving/
storage thereof.
Office or Department: Media Production Department

4. Proceed to the
Office of the
Chairman and
Administrator to
eceive CoR/CRTE Who May Avail: SBMA Offices, SBFZ Stakeholders
Other government agencies/ offices.

CHECKLIST OF REQUIREMENTS 3working days
WHERE TO SECURE
A. Documentation Service Request Form for coverage or MPD Office, Room 107,
documentation purposes only, should be made at least Bldg. 255, Barryman Road,
three days before the event, except for emergency CBD, SBFZ/ or thru RAX
cases. Request: 252-4279.

1. Submit duly 1.0. Accept request form; None 5 minutes MPD Admin
accomplished check, clarify information
Documentation provided, and log in request.
Service Request
Form. 1.1. Evaluate and approve/ None 15 minutes MPD OIC
disapprove request; assign
team for coverage/production
team for approved request.
2. Receive notify- 2.0. Notify client regarding None 10 minutes MPD Admin
cation of approval/ approval or disapproval of
disapproval of request. Explain reason/s for
equest disapproval.
3. Provide the 3.0. Dispatch Coverage None 10 minutes Assigned Coverage

coverage team copy Team and/or 89.5 Radio Team
of program, press kit, Coverage Team based on
or any available information (time, date,
materials that maybe
used as reference.
CITIZEN’S CHARTER
venue) given in the request
form.
2019 (1st Edition)
CCS-B5-MPD-01
REV00 /02-01-2020 FEES TO BE PROCESSING PERSON
3.2. Collation/ Selection of None 1 hour Assigned Coverage

data gathered. Team
* For News Release: draft None 3 hours Writer/ video/ still

4. Proceed to the print news story/ script for
Office of the video news release (VNR)/
Chairman and photo caption. Select video
rough cuts.
Administrator to
eceive CoR/CRTE
* For Documentation Only
(Non-News): Proceed to
Action 4.0.
Authority
3working days
3.3. Review/ edit/ finalize draft None 1 hour MPD OIC

print news/ Video News
Release script/ photo caption .
3.4. Finalized rough cut based None 1 hour Writer/ Video Editor
on official print release/ photo
caption/ Video News Release
script.
3.5. For Video News Release: None 30 minutes Writer/ Video Editor
Review/ Approve for release.
3.6. Produce and file master None 45 minutes Writer/ Video Editor
copy in RAW or official News
Update format and log
completed product.
. Provide 4.0. Release of completed None 30 minutes Video Editor, MPD

SB/External HD with documentation/news Admin
t least 16G available materials.
pace for storage of
VP and photo
eleases.
TOTAL PROCESSING
TIME CITIZEN’S CHARTER
8 hours and
45 minutes
2019 (1st Edition)
CCS-B5-MPD-02
REV00 /02-01-2020
2. Broadcast Media Management- Paid Commercial

This procedure defines the roles and responsibilities of MPD staff in the process of
production and broadcast of media properties to generate revenue from the
utilization of SBMA radio station (DWSB 89.5 FM)

Who May Avail: SBMA Offices
SBFZ Stakeholders
Other government agencies/ offices
Local Government Units (LGU)
Advertiser
General Public
1. Advertisement Production Request Form Bay FM Radio Station,
G/Flr., Bldg N
2. Broadcast Order and Instruction To be provided by the

Client or its Advertising
3. Script/Information for the Ads/Commercials Agent

1. Submit the 1.0. Receive duly None 10 minutes Radio Admin Officer
Broadcast Order accomplished
and Instruction or Advertisement
the duly accomp- Production Request
lished Advertise- Form. Check and verify
ment Production the information given.
Request Form. Log in request.
2. Review media 2.0. Review/ Approve None 30 minutes MPD OIC, Station
products for actual media product for actual Manager
broadcast of the broadcasting of the
commercial. commercial.
* Client may
monitor the actual
broadcast of ads/ CITIZEN’S CHARTER
commercial on the
prescribed time
2019 (1st Edition)
slots.
CCS-B5-MPD-02
REV00 /02-01-2020
FEESFEES
TO BE
TO BEPROCESSING
PROCESSING PERSON
PERSON
CLIENT STEPS
AGENCY ACTION
PAIDPAID TIME
TIME RESPONSIBLE
RESPONSIBLE
3. Issue Billing Statement and 15 minutes Station Manager/
General Assessment Form (in MPD Admin
triplicate). (Radio Station
3. Pay the required 3.0. Receipt of Payment and 5 minutes Assigned Cashier,
fees at the
4. Proceed to Cashier,
the issuance of official receipt Treasury
SBMA Treasury
Office of the Package 1 Php4050.00 Department
Office, Bldg.
Chairman and 229, Package 2 Php5400.00
Administrator Rd.
Waterfront to Package 3 Php8100.00
SBFZ. (Please see
eceive CoR/CRTE
Ads Package
Rate below for
TOTAL PROCESSING TIME details.)
3working days
4. Present Official 4. Receive and log None 15 minutes MPD Admin

Receipt of payment completed transaction, (Radio Station)
accomplished Customer's
Feedback Form.
1 hour and
5 minutes
ADS PACKAGE RATE Subic Bay FM Radio
Package 1. P4,050.00 Package of Three (3) paid spots plus One (1) Free =
Four (4) Spots daily
Length: 30 seconder Radio AD
Duration: 30 Days
Package 2. P5,400.00 Package of Four (4) paid spots plus One (1) Free = Five
(5) Spots daily
Duration: 30 Days
Package 3. P8,100.00 Package of Six (6) paid spots plus Two (2) Free = Eight
(8) Spots daily
Duration: 30 Days
CITIZEN’S CHARTER
2019 (1st Edition)
CCS-B5-MPD-03
REV00 /02-01-2020
3. Broadcast Media Management- Public Service

production and broadcast of media properties im providing public service thru the
utilization of SBMA radio station (DWSB 89.5 FM).

Who May Avail: SBMA Offices

SBFZ Stakeholders
Other government agencies/ offices
Advertiser
Local Government Units (LGU)
General Public

1. Letter of request to broadcast or announce (Except for To be provided by the
emergency announcement). requesting party/client
2. Copy of the ready-to-read announcement with complete

details, and/or program of the activity
3. For lost or death of properties and lives, requestor Government offices:

are required to present a valid government-issued ID. SSS, GSIS, Postal ID,
driver's license, passport

1. Submit in person, 1. Receive/ log letter of request None 5 minutes Admin Officer
or thru email the to Broadcast/ Announce.
letter of request to
broad-cast or
announce with
attached copy of
ready-to-read
announcement and
other requirements
to MPD Office or at
Bay FM Radio
Station. CITIZEN’S CHARTER
2019 (1st Edition)
CCS-B5-MPD-03
REV00 /02-01-2020
FEES
FEESTO
TOBE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT STEPS
CLIENT STEPS AGENCY
AGENCY ACTION
ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
2. Wait for notification 2.0. Evaluate and approve 15 minutes MPD OIC, Station
of approval/ request. Manager
disapproval of * Notify client of the
equest. approval of request. If
disapproved, provide
explanation.
4. Proceed to the
* For emergency
Office of the announcement (Typhoon,
Chairman and flood, fire, etc.): proceed
Administrator to to 3.2. and 4.1.
eceive CoR/CRTE
2.1. Production of requested

None 15 minutes Assigned Staff
media property
Authority
3working days
3. Review and 3.1. Review and approval of 15 minutes Assigned Staff/

approval of completed media property Client
completed media material
property material
3.2. Broadcast of requested 5 minutes DJ on board
property.
4. Fill-up Customer's 4.1. Issue Customer's 5 minutes Admin Staff

Feedback Form after Feedback Form. Log
completion of the completed request.
equest.
1hours and
10minutes
CITIZEN’S CHARTER
2019 (1st Edition)
CCS-B5-MPD-04
REV00 /02-01-2020
4. Media Relations Management

This procedure defines the roles and responsibilities of MPD staff in the
process of providing media assistance to sustain and enhance the potential
clients' interest in Subic Bay Freeport.

Who May Avail: Media clients

Form.
Subic Bay Metropolitan MPD
Authority
1. Duly accomplished Request for Media Assistance
Office, Rm 107,
Bldg. 255, Barryman
Road, CBD. SBFZ or
maybe requested thru
telephone: (047) 252-
4279/ 4014 or thru e-
Mail: mpd@sbma.com.
2. Photo copy of the company (media affiliation) ID. Client's media affiliation
or company
3. For interview of the SBMA Chairman and other Client

officials, list of questions that will be asked during
the interview.
Note 1: For interview of the SBMA Chairman,

questions that will be asked during the interview
should be submitted to MPD at least three (3)
days in advance.
Note 2: Grant of the interview depends on the

availability of CHAD or the official which the
client wishes to interview on the requested date
and time.
Note 3: Flying of drone camera is subject to the

approval of the Civil Aviation Authority of the
Philippines (CAAP), please inform the MPD
Staff.
CITIZEN’S CHARTER
2019 (1st Edition)
246
CCS-B5-MPD-04
REV00 /02-01-2020
FEES TO TO
FEES BE BEPROCESSING
PROCESSING PERSON
PERSON
CLIENTSTEPS
CLIENT STEPS AGENCY
AGENCY ACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
1. Submit in person, 1.0. Receive and review None 5 minutes Admin Officer
or thru facsimile or e- the accomplished Media
mail, duly Assistance Form; Log for
accomplished Media documentation purposes.
Assistance Request
Form to MPD Admin
Staff at MPD Office. 1.1. Review/ Approval, None 15 minutes OIC/ Admin
4. Proceed to the assign staff/ Media
Office of the Relations Officer (MRO).
Chairman and
Administrator to
eceive CoR/CRTE 1.2. Notify client regarding None 10 minutes MPD Admin
approval or disapproval of
request. If, disapproved,
PROCESSING
provide explanation.TIME Authority
3working days
1.3. Coordinate with None 1 hour MRO/ Admin

concerned department/
locator and make
arrangement for details as
stated in the request form,
prior to meetings. If flying
drone is prohibited, inform
the client.
2. Conduct 2.0. Dispatch MRO to None 15 minutes OIC/ Admin

documentation/ accompany the client-media
interview. during duration of
documentation/ interview
1 hour and
45 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
CCS-B5-MPD-05
REV00 /02-01-2020
5. Media Relations Management- Cruise Ship

providing media assistance to go on board the cruise ship to sustain and enhance the
potential clients' interest in Subic Bay Freeport as cruise ship destination in Asia.

Who May Avail: Media clients

1. Duly accomplished Request for Media Assistance MPD Office, Rm 107,
Form. Bldg. 255, Barryman
Subic Bay Metropolitan Authority Road, CBD. SBFZ or may
be requested thru
telephone: (047) 252-
4279/ 4014 or thru e-Mail:
mpd@sbma.com.
2. Letter of Request to go on board the ship addressed Client to produce

to the Chairman and Administrator, Subic Bay
Metropolitan Authority, Attention: Officer-in-Charge,
Media Production Department.
3. Photocopy of company ID, and one (1) valid Media outfit/affiliation;

government issued (SSS, driver's license, Passport, etc.) SSS, LTO, DFA, PRC.
Note: For interview of the ship's officials, submit

thru email the letter of request at least three (3)
days after the invitation for coverage was posted,
with attached questions that will be asked during
the interview.
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
1. Submit in person, 1.0. Review and logging None 5 minutes Admin Officer
e-mail, or fax duly of incoming Media
accomplished Assistance Request Form
Request for Media
Assistance Form,
1.1. Approve request. None 15 minutes OIC Manager
with attached
accomplished letter
Assign staff/MRO to
assist.
CITIZEN’S CHARTER
of request and
photocopy of IDs. 2019 (1st Edition)
CCS-B5-MPD-05
REV00 /02-01-2020

1.2. Coordinate with None 1 hour Assigned Staff/
SBMA Seaport Dept. MRO
regarding re-quest to go
on-board the ship.
1.3. If flying drone None 30 minutes MRO

camera is required,
inform the Seaport Dept.
* Flying drone camera is

subject to approval of
the Civil Aviation
Authority of the
Philippines (CAAP)
1.4. Inform the requesting None 30 minutes MRO

media Re: Approval/
Disapproval of the
following requests: A) to go
on-board the ship, B)
interview of the ship
officers, C) to fly drone
camera.
2. Arrive 30 minutes 2.0. Dispatch Staff/MRO to None 15 minutes OIC/ Admin

in advance at assist/ accompany media-
designated area client
2.1. Log completed/ None 5 minutes MRO

accomplished request.
2 hours and
40 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
249
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
MOTOR VEHICLE AND REGISTRATION

OFFICE
External Services
CITIZEN’S CHARTER
2019 (1st Edition)
250
CCS-A12-MVR-01
REV00 /02-01-2020

Issuance of Admission
ACTION
FEESAuthority for Duty Free andPERSON
TO BE PROCESSING Tax
Exempt Motor Vehicles PAID TIME RESPONSIBLE
To obtain the approval of the SBMA Board of Directors on the request for
Admission of Duty Free and Tax Exempt Motor Vehicle of the qualified SBFZ
Registered Enterprise after through evaluation and compliance with the existing
Policy Guidelines on the Admission of Duty Free and Tax Exempt Motor
Vehicles.
4. Proceed to the Office or Department: Motor Vehicle Registration Office (MVRO)

Office of the
Chairman and Classification: Highly Technical
Administrator to
Who May Avail: SBFZ Registered Enterprise

1. Application for Admission of Motor Vehicle
a. Letter of Intent Provided by the Client

b. Secretary’s Certificate of the Registered
Enterprise
c. Certified True Copy of Certificate of Registration Business and
and Tax Exemption (CRTE) Investment Department
Bldg. 225 Dewey
Avenue, SBFZ
d. Valid Audited Financial Statement Provided by the Client
(email: mvro@sbma.com)
e. Pictures of Proof of Investment
f. Photocopy of Lease Agreement on leased facility
g. Copy of the General Information Sheet (GIS) of
the company (email: mvro@sbma.com)
h. Unit price of Motor Vehicle
i. Notarized certification from the applicant that the

loading of the motor vehicle at the port of origin has
not yet effected CITIZEN’S CHARTER
2019 (1st
2. Certificate from Various Department Edition)
251
CCS-A12-MVR-01
REV00 /02-01-2020
PERSON
a. Certificate on the amount of investment Business and
(Business and Investment Department) Investment Department
Bldg. 225 Dewey
Avenue, SBFZ
b. Certificate on the number of regular employee Labor Department
(Labor Department) Bldg. 255 Barryman
4. Proceed to the Road, SBFZ
Office of the
c. Certificate of No Outstanding Financial Accounting Department
Chairman and
Obligation (Accounting Department) Bldg. 229 Waterfront
Administrator to
Road, SBFZ
receive CoR/CRTE
1. Submit duly 1.0. Receives and None 10 minutes Document
filled-out MVRO evaluates the Examiner IV
Application for Application Form and
Admission of Motor validity of requirements
Vehicle with the presented by the
complete required applicant
documents
1.1. Prepares/Approve None 1 day Document
and Sign Termsheet Examiner IV/
Department
Manager
1.2. Presentation to the None 14 days Department

Board (Luxury Vehicle) Manager
1.3. Preparation of None 10 minutes Document

Admission Authority and Examiner IV
Undertaking
2. Receipt of 2.0. Release of None 5 minutes Document

Admission and Admission Authority and Examiner IV
Undertaking Undertaking for Duty
Free and Tax Exempt
Motor Vehicle
CITIZEN’S
Non-Luxury CHARTER
1 day and 25
minutes
Luxury 14 days and 25
minutes
252
CCS-A12-MVR-02
REV00 /02-01-2020

Issuance of Authority
ACTION
FEESto TO
Release for Duty Free andPERSON
BE PROCESSING Tax
To ensure the authenticity of the requested Admission of Duty Free and Tax
Exempt Motor Vehicle vis-à-vis the actual arrival of the motor vehicle pursuant to
existing Policy Guidelines on the Admission of Duty Free and Tax Exempt Motor
Vehicles.
Office or Department: Motor Vehicle Registration Office (MVRO)
4. Proceed to the
Chairman and
receive CoR/CRTE

3working days
WHERE TO SECURE
1. Bill of Lading Provided by the Client
2. Sales Invoice
3. Packing List

1. Request for 1.0. Receive and None 5 minutes Document
Authority to evaluate Bill of Lading, Examiner IV
Release for Duty Sales Invoice and
Free and Tax Packing List
Exempt Motor
Vehicles
1.1. Prepare/Sign None 5 minutes Document
Authority to Release for Examiner IV/
Duty Free and Tax Department
Exempt Motor Vehicles Manager
2. Receive Billing 2.0. Prepare Billing 5 minutes Document

Assessment and Assessment and the Examiner IV
Pay the required amount to be paid
Fees at the Field
Cashier Counter
assigned at
Regulatory Building CITIZEN’S CHARTER
2019 (1st Edition)
253
CCS-A12-MVR-02
REV00 /02-01-2020

2.1. Receipt of payment 5 minutes SBMA Treasury
and issuance of the Field Cashier
official receipt
Luxury USD500
Non-Luxury USD200
4. Proceed to the
Office of the
3. Return to MVRO 3.0. Check Official None 5 minutes Document
Chairman and
to present the Receipt and issuance of Examiner IV
Administrator to
Official Receipt and the Authority to Release
receive CoR/CRTE
receive Authority to for Duty Free and Tax
Release for Duty Exempt Motor Vehicle
Free and Tax Subic Bay Metropolitan
days
Exempt Motor
Vehicles
CITIZEN’S CHARTER
2019 (1st Edition)
254
CCS-A12-MVR-03
REV00 /02-01-2020

ACTION
FEESofTO
Admission for Duty Free PERSON
BE PROCESSING and Tax
To attest for what was requested for Admission of Duty Free and Tax Exempt
Motor Vehicle by the Subic Bay Freeport Zone Registered Enterprise has been
inspected by this office and in accordance with the existing Policy Guidelines on
the Admission of Duty Free and Tax Exempt Motor Vehicle.
Office of the
Administrator to
receive CoR/CRTE
1. Stencil (Chassis & Engine Number)
days
Provided by the Client

1. Request for 1.0. Receives Stencil None 5 minutes Document
Certificate of (Chassis and Engine Examiner IV
Admission for Duty Number)
Free and Tax
Exempt Motor
1.1. Inspection of Motor None 3 hours MV Inspector
Vehicles
Vehicles
1.2. Preparation of None 10 minutes Document
Certificate of Admission Examiner IV
for Duty Free and Tax
Exempt Motor Vehicles
1.3. Sign and Approval None 5 minutes Department

of Certificate of Manager
Admission for Duty
Free and Tax Exempt
Motor Vehicles
2. Receipt of 2.0. Releasing of None 5 minutes Document

Certificate of Certificate of Admission Examiner IV
Admission for Duty for Duty Free and Tax
Free and Tax Exempt Motor Vehicles
Exempt Motor
Vehicles
CITIZEN’S CHARTER
2019 (1st Edition)
3 hours and
25 minutes
255
CCS-A12-MVR-04
REV00 /02-01-2020

ACTION
FEESofTO
Registration Renewal forPERSON
BE PROCESSING Duty Free
PAID
and Tax Exempt Motor Vehicles TIME RESPONSIBLE
To ensure that all admitted Duty Free and Tax Exempt Motor Vehicles have
renewed their annual vehicle registration with the Land Transportation Office
(LTO) and that all active Tax Exempt Vehicles (TEVs) are accounted for.

Office of the
Administrator to
receive CoR/CRTE Who May Avail: SBFZ Registered Enterprise/Resident

1. Certificate from various department
a. Certificate of Registration and Tax Exempt Business and

(CRTE) Investment Department
Bldg. 225 Dewey Ave.
SBFZ
b. Certificate of Residency Land and Asset
Development Dept.
Bldg. 332 Burgos St.,
SBFZ
1. Request for 1.0. Receives None 5 minutes Process Server
Certificate of Certificate of
Registration Registration and Tax
Renewal for Duty Exemption (CRTE)/
Free and Tax Certificate of Residency
Exempt Motor
Vehicles
1.1. Inspection of Motor None 5 minutes MV Inspector
Vehicles
1.2. Preparation of None 5 minutes Process Server

Certificate of
Registration Renewal
for Duty Free and Tax CITIZEN’S CHARTER
2019 (1st Edition)
256
CCS-A12-MVR-04
REV00 /02-01-2020

1.3. Sign and Approval of None 5 minutes Department
Certificate of Registration Manager
Renewal of Duty Free
and Tax Exempt Motor
Vehicles
4. Proceed to the
2. Receipt of 2.0. Releasing of None 5 minutes Process Server
Office of the
Certificate of Certificate of Registration
Chairman and
Registration Renewal for Duty Free
Administrator to
Renewal of Duty and Tax Exempt Motor
receive CoR/CRTE
Free and Tax Vehicles
Exempt Motor
Vehicles Subic Bay Metropolitan
days
CITIZEN’S CHARTER
2019 (1st Edition)
257
CCS-A12-MVR-05
REV00 /02-01-2020

Issuance of Conduction
ACTION Pass
FEES TO BE forPROCESSING
Duty Free and Tax Exempt
PERSON
Motor Vehicles PAID TIME RESPONSIBLE
To regulate, motor the use, conduct an Inventory and Inspection of Duty Free
and Tax Exempt Motor Vehicles outside the customs territory in accordance with
the Policy Guidelines on Admission Duty Free and Tax Exempt Motor Vehicles.

Office of the
Administrator to
receive CoR/CRTE Who May Avail: SBFZ Registered Enterprise/Resident

1. New/Renewal Conduction Pass
a. Vehicle Registration (Official Receipt) Provided by the Client
b. Old Conduction Pass (for Renewal)

1. Log-in/out of 1.0. Receives Old None 5 minutes Clerk III/
New/Renewal of Conduction Pass with Process Server
Conduction Pass requirements presented
for Duty Free and by SBFZ Registered
Tax Exempt Motor Enterprise/Resident
Vehicles
Vehicles
1.2. Preparation of None 5 minutes Clerk III/

Conduction Pass for Process Server
Duty Free and Tax
1.3. Sign and approval None 5 minutes Department

of Conduction Pass for Manager
Duty Free and Tax
Exempt Motor Vehicle CITIZEN’S CHARTER
2019 (1st Edition)
258
CCS-A12-MVR-05
REV00 /02-01-2020

2. Receipt of 2.0. Releasing of None 5 minutes Clerk III/
Conduction Pass Conduction Pass for Duty Process Server
for Duty Free and Free and Tax Exempt
Tax Exempt Motor Motor Vehicles
Vehicles
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
259
CCS-A12-MVR-06
REV00 /02-01-2020

Issuance of Accreditation
ACTION
FEES TOfor
BETransportation
PROCESSING Service
PERSON
Providers (New/Renewal) PAID TIME RESPONSIBLE
To regulate the operations of all transport service providers inside the Subic Bay
Freeport Zone (SBFZ) in accordance with existing policies and procedures
relating to Public Utility Motor Vehicle Transportation.
4. Proceed to the Classification: Highly Technical

Office of the
Administrator to
receive CoR/CRTE Who May Avail: Transport Service Providers

WHERE TO SECURE
1. Application for Accreditation of Transport Service
Providers
a. Mayor’s Permit Provided by the Client
b. DTI Registration
c. SEC Registration
d. CDA Certificate of Compliance
e. Contract with SBFZ Registered Enterprise
(Shuttle Services only)
f. Listing of Vehicles and Corresponding Drivers
g. SBMA Permits/Clearances
g.1. Environmental Clearance/Emission Test Ecology Center
Clearance Regulatory Bldg. Labitan
SBFZ
g.2. Certificate of Traffic Safety Awareness Law Enforcement Dept.
Orientation Bldg. 657 Ground Floor
Burgos St., SBFZ
g.3. Intelligence Office Clearance Intelligence and
Investigation Office
Bldg. 657 2nd Floor
CITIZEN’S CHARTER Burgos St., SBFZ
2019 (1st Edition)
260
CCS-A12-MVR-06
REV00 /02-01-2020
PERSON
2. New/Renewal Application for Vehicle
Decal/Sticker for Transport Service Providers
a. Photocopy of valid SBMA ID Provided by the Client
b. Photocopy of valid Driver’s License
c. Photocopy of valid Vehicle Registration (CR/OR)

4. Proceed to the
Office of the d. LTFRB Franchise Confirmation
Chairman and
Administrator to e. Vehicle and Passenger Insurance
receive CoR/CRTE
f. Stencil
g. Physical
TOTAL PROCESSING Subic Bay Metropolitan
Examination
days
h. 2.5 X 2.5 pictures
i. Deed of Undertaking (Operator and Driver)
3. Government Mandatory Agency Benefits
a. SSS Contribution Provided by the Client
b. HMDF/Pag-ibig Contribution
c. PhilHealth Contribution

1. Submit duly 1.0. Receives and None 10 minutes Clerk III
filled-out MVRO evaluates the
Accreditation of validity of requirements
Transport Service presented by the
Providers with applicant
complete required
documents
1.1. Prepare/Sign None 1 day Clerk III/

Certificate of Department
Accreditation Manager
CITIZEN’S CHARTER
Vehicle 2019 (1st Edition)
261
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2. Receive Billing 2.0. Prepare Billing None 5 minutes Document
Assessment and Assessment and amount Examiner IV
Pay the required to be paid
Fees at the Field
Cashier Counter
assigned at
4. Proceed Building
Regulatory to the
Office of the
Chairman and
2.1. Receipt of Payment 5 minutes SBMA Treasury
Administrator to
and issuance of Official Field Cashier
receive CoR/CRTE
Receipt
Accreditation Fee USD160
TOTALAccreditation
PROCESSING TIME
Stickers: 3working Authority
days
Bus PHP12,000
Coastal/AUX (Taxi) PHP8,000
FB/Van PHP6,000
XLT/Jitney PHP5,000
Morong Bus/Jitney PHP1,200
3. Return to MVRO 3.0. Check Official None 10 minutes Document

to present the Receipt and Release of Examiner IV
Official Receipt and Certificate of
receive Certificate Accreditation and Stick
of Accreditation and Transport Identification
Stick Transport Sticker
Identification
Sticker
1 day and
40 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
262
CCS-A12-MVR-07
REV00 /02-01-2020

Issuance of VehicleFEES
ACTION Decal/Sticker
To ensure and maintain a safe Freeport by regulating the ingress and egress of
all motor vehicles from the Subic Bay Freeport Zone (SBFZ)

Administrator to
Who May Avail: Employees from SBFZ Locators, SBFZ Residents,
receive CoR/CRTE
SBMA Employees, Government Agencies, Students,
Suppliers and Visitors
3working days
WHERE TO SECURE
1. Application for Vehicle Decal/Sticker
a. Photocopy of valid SBMA ID Provided by the Client
b. Photocopy of valid Driver’s License
c. Photocopy of valid Vehicle Registration (CR/OR)

1. Submit duly 1.0. Receives and None 5 minutes Clerk III/
filled-out MVRO evaluates the Process Server
Vehicle Decal/ validity of requirements
Sticker presented by the
applicant

Vehicles
2. Receive Billing 2.0. Prepares Billing None 5 minutes Clerk III/

Assessment and assessment and the Process Server
Pay the required amount to be paid
Fees at the Field
Cashier Counter
assigned at
CITIZEN’S CHARTER
Regulatory Building 2019 (1st Edition)
263
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REV00 /02-01-2020

2.1. Receipt of Payment 5 minutes SBMA Treasury
and issuance of official Field Cashier
receipt
SBFZ Locator PHP200
SBFZ Resident (3rd Year) PHP600
(2nd Year) PHP400
4. Proceed to the (1st Year) PHP200
Office of the School PHP200
Chairman and SBMA Employee PHP200
Administrator to Accreditation PHP200
receive CoR/CRTE Regular Visitors PHP200
Motorcycle PHP100
days
3. Receive 3.0. Check Official None 5 minutes Clerk III/
Certificate and Receipt and Release of Process Server
Accreditation Certificate of
Sticker Accreditation and Stick
Transport Identification
Sticker
CITIZEN’S CHARTER
2019 (1st Edition)
264
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
OFFICE SERVICES DEPARTMENT

(External and Internal Service)
CITIZEN’S CHARTER
2019 (1st Edition)
265
CCS-C5-OSD-01
REV03 /08-23-2021

Application
ACTIONfor New SBMA
FEES Identification
(Batch processing for 20 or more applicants per company)
This procedure defines the roles and responsibilities of Office Services
Department - Pass Issuance and Control Division in the processing of New
computerized SBMA IDs, from receipt of application to the issuance of ID.
Office or Department: Office Services Department

4. Proceed to the
Administrator to
receive CoR/CRTE Who May Avail: All employees from various Subic Bay Freeport
(SBF) Locators
CHECKLIST
TOTAL PROCESSING OF REQUIREMENTS3working days
A. Application for New SBMA ID

1. SBMA ID Card Information sheet (for OSD- Pass Issuance
New/Change of Company/Change of Status) and Control Division,
Evaluation Windows 1 to
4, Building 494,
Aguinaldo Street, SBFZ
/Downloadable forms at:
http://www.mysubicbay.com.ph
/about-us/departments/office-
services-department
2. Present any 1 (one) valid ID NBI/Police Clearance,

Company ID, BIR, Post
Office, DBA, PSA, SSS,
GSIS, Pag-ibig, LTO
3. Endorsement for issuance of gatepass from Labor Department at

SBMA Labor Department Room 125, Building 255,
Barryman Road
Email to:
msd@sbma.com or
scd@sbma.com
CITIZEN’S CHARTER
2019 (1st Edition)
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1. Submit 1.0. Evaluate/verify None 1 hour and Evaluator,
Information Sheets application and 40 minutes OSD-PICD
of applicants and a requirements (or 5 minutes per
copy of approved application
Labor Department
Endorsement Form/
Control Number
4. Proceed to theof
approved
Office of the
Endorsement
Chairman andto
OSD-PICD
AdministratorOffice
to
receive CoR/CRTE
(Note: Only one (1)
authorized
representative shall Subic Bay Metropolitan
days
be allowed to
transact with OSD-
PICD)
2. Receive 2.0.a. Prepare and issue None 2 hours Evaluator,

Temporary Paper Temporary Paper Passes (or 6 minutes per OSD-PICD
Passes for and blank OSD transaction)
individual applicants Information Sheets for
individual applicants
2.0.b. Calendar
schedule of picture and
signature capturing
applicants
3. Proceed to 3.1. Prepare Billing 5 minutes Billing Officer,

Billing Window for Statement for payment OSD-PICD
Billing Assessment
For Computerized ID Php100
(with 6 months validity of
ID)
Additional Php100 for
every additional 6
months validity of ID, i.e:
Computerized ID (with 1 Php200
year validity) CITIZEN’S CHARTER
Please see details of 2019 (1st Edition)
Schedule of Fees below
267
CCS-C5-OSD-01
REV03 /08-23-2021

4. Proceed to 4.0. Collect payment None 5 minutes Cashier,
Cashier Window for through Treasury Treasury
Payment Department Department at
Windows 6 & 7
4.1. Encode Information None 6 hours and Encoder,

4. Proceed to the
Sheets of Individual 40 minutes OSD-PICD
Office of the
Applicants (or 20 minutes
Chairman and
per applicant)
Administrator to
receive
5. CoR/CRTE 5.0. Capture photograph
Company None 40 minutes Badging Personnel,
Authorized and signature of (or 2 minutes per OSD-PICD
Representative to individual applicants per applicant)
accompany company
individual applicants
to OSD-PICD Office
5.1. Print ID Cards None 40 minutes Badging Personnel,
on scheduled date
(or 2 minutes per OSD-PICD
and time of
applicant)
photograph and
signature capturing
Note: Missing the

given date and time
scheduled photo
and signature
capturing will mean
re-scheduling of
appointment which
will be determined
by OSD-PICD
Office.
6. Receive SBMA 6.0. Release of SBMA None 20 minutes Badging Personnel,

IDs IDs OSD-PICD
1 work day and

52 minutes
(or 730
minutes)
CITIZEN’S CHARTER
2019 (1st Edition)
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REV03 /08-23-2021
Schedule
FEES TO BE of PROCESSING
Fees PERSON
Computerized ID Employees of Regional Science High School
Php200.00 (RSHS) Canteen, Regular Visitors and pass-thru
vehicles only, members of Retired Affairs Office
(RAO), SPED Parent/Guardian
Computerized ID SBMA Contract of Service Employee

Php100.00 (Reprinting/Lost Gatepass), SBMA Consultants,
4. Proceed to the
SBF Students, SBF On-the-Job Trainees, Tipo
Office of the
Community Farmers and members of Bangal
Chairman and
Farmer Association, Pastolan Residents (valid for
Administrator to
three years)
receive CoR/CRTE
Replacement of Lost Applicant shall pay the amount according to the

or Damaged SBMA ID
3working days
remaining months/years of validity of lost/damaged
SBMA ID.
Php100.00 – less than 6 months to 6 months of
remaining validity of lost SBMA ID
Php200.00 – more than 6 months to 1 year of
Php400.00 – more than 1 year to 2 years of
Php600.00 – more than 2 years to 3 years of
Free of Charge (FOC) Employee of Government Agencies with

Memorandum of Agreement with SBMA: Civil
Aviation Authority of the Philippines (CAAP),
Philippine Atmospheric, Geophysical Services
Administration (PAGASA), Philippine National Police
(PNP), PMO-DICT NGDC3; Commission on Audit;
SBMA Contract of Service Employees; SBMA
Permanent Employees (for initial issuance only);
Employees of Subic Bay Water Regulatory Board
SBWRB
CITIZEN’S CHARTER
2019 (1st Edition)
269
CCS-C5-OSD-02
REV01 /08-23-2021

Application
ACTIONfor Temporary Paper
FEES TO BE Pass
PROCESSING PERSON
Department in the processing of gate pass for individuals and trucking/delivery
services from receipt of application to the issuance of Temporary Paper Pass.

Office of the
Administrator to
(SBF) Locators/Government Agencies located in
SBFZ, employees of Accredited Trucking & Delivery
TOTAL PROCESSING TIME Services, Students
3working days
and Visitors
1.0. Duly filled-out OSD Temporary Paper Pass OSD- Pass Issuance
Form and Control Division,
Building 494, Aguinaldo
Street, SBFZ /
OSD Satellite Offices:
Main Gate; Kalaklan
Security Plaza; New
Container Terminal
(NCT); Tipo Gate.
2.0. Endorsement from SBF Company/Labor Labor Department at

Department is required Room 125, Bldg. 255,
Barryman Road;
2.1. For Stevedore Workers, Endorsement from the
Labor Department or Seaport Department is Seaport Administration
required Building, Waterfront
corner Sampson Road,
SBFZ
2.2. For Trucking/Delivery Services: OR/CR of the
vehicle/truck, Driver’s License ID of the driver, and
delivery receipt must be presented.
2.4. For Students/Visitors, present any 1 (one) valid NBI/Police Clearance,

ID CITIZEN’S CHARTER Company ID, BIR, Post
2019 (1st Edition) GSIS, Pag-Ibig, LTO
270
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REV01 /08-23-2021

1. Submit duly 1.0. Evaluate None 4 minutes Pass Window
filled-out OSD requirements, verify Section Personnel
Temporary Paper purpose or destination
Pass Form with and validity of
complete requirements presented
documents by applicant
4. Proceed to the
Office of the
2. Receive 2.0. Prepare and Issue None 2 minutes Pass Window
Chairman and
Temporary Paper Temporary Paper Pass Section Personnel
Administrator to
Pass
receive CoR/CRTE
TOTAL
TOTAL PROCESSING
PROCESSING TIME 6 minutes
days
CITIZEN’S CHARTER
2019 (1st Edition)
271
CCS-C5-OSD-03
REV01 /08-23-2021

Management
ACTIONof Documents and Mail Matters
To ensure proper handling and routing/distribution of mails and documents to all
SBMA Departments and to all companies/government agencies operating within
and outside the Subic Bay Freeport Zone.

Auxiliary Services Division
4. Proceed to the
Office of the
Chairman and Type of Transaction: G2G – Government to Government
Administrator to
receive CoR/CRTE Who May Avail: SBMA Departments/Offices, SBMA Employees

1. Proof of Service Form Office Services
Department – Auxiliary
Services Division, Room
107 Building 229,

1. Submit the 1.0. Receive, Log and None 10 minutes per ASD Personnel
complete fill-out Sort documents/letter
Proof of Service
Forms to ASD with 1.0.1. All documents,
the Documents/ mails, couriers,
newspapers, billing
Parcels for delivery.
statements, dishonored
Note: For checks, and notices etc.
Documents/Parcels are received by the ASD
Delivery thru Personnel.
Courier, log to the
courier log book 1.0.2. All memorandums
(Proof of Service and letters, notices,
Form not required) dishonored checks
received from different
SBMA departments are
recorded in a logbook/
Excel worksheet, and
indexed with a control
CITIZEN’S CHARTER
number and are sorted/ 2019 (1st Edition)
segregated
272
CCS-C5-OSD-03
REV01 /08-23-2021

1.0.3. All incoming mails None 10 minutes per ASD Personnel
picked-up from the SBMA Document/
Post office are sorted/ Letter
segregated and placed in
their respective pigeon
boxes of SBMA
4. Proceed to the departments
Office of the
Chairman and
1.0.4. All documents to
Administrator to
be routed are segregated
receive CoR/CRTE
as to its destination by
Records Officer and/or
ClerkPROCESSING TIME
TOTAL 3working Authority
days
1.0.5. Photocopying of
the received documents
with legal implication by
the ASD personnel
1.0.6. The Accounting

Department provides
photocopy of Billing
Statement together with
the Master List and
indexed according to
control numbers before
the delivery to housing
and locators
(Schedule and Modes of

delivery are listed below)
2. Received the 2.0. Log/Update Details None 10 minutes per Records Officer II/
Proof of services and Status of Documents Documents Clerk III
from ASD and Delivered
acknowledge the
uploaded Proof of
2.0.1. Log to the excel
Services thru
database all the details of
Document
Management
delivered documents. CITIZEN’S CHARTER
Status, date and time
System
received by the recipient 2019 (1st Edition)
273
CCS-C5-OSD-03
REV01 /08-23-2021

2.0.2. Scan and upload
the proof of service to the
Document Management
System
2.0.3. Deliver to the

4. Proceed to the concern department/
Office of the office the original proof of
Chairman and service
Administrator to
receive CoR/CRTE
2.1. Preparation of None 2 days Clerk III
Documents for payment
days
2.1.1. Clerk III prepare
Certificate of Mailing
(Post Office) and airway
bill (courier services) for
outgoing mails. In
addition, Clerk III
prepares monthly report
of said outgoing
documents. Certificate of
Payment and Summary
of outgoing mails in order
to justify its payment
2.1.2. Reviews/Approves None 30 minutes per SCDO III/

Report of outgoing, and report Administrative
delivered documents/ Officer IV/
letters/parcels, certificate Division Chief
of payment
2.1.3. Senior
Communication
Development Officer and/
or Administrative Officer
IV reviews the report
before the final approval /
signature of Division CITIZEN’S CHARTER
Chief
2019 (1st Edition)
274
CCS-C5-OSD-03
REV01 /08-23-2021

2.2. Filing of Documents. None 7 hours Records Officer III
Documents are filed in
binders/folders,
alphabetically arranged
by department
4. Proceed to the
Office of the
Chairman and
Administrator to Schedule and Mode of Delivery
receive CoR/CRTE Type of Documents Processing Person
Time Responsible
A. AllPROCESSING
Internal Documents
days
A1. Memo/Letters/Notices/Meetings addressed to 8 working Record Officer IV,
all concerned departments/personnel are sent hours SCDO III,
thru Google Mail and/or Document Management Clerk,
System Printing Machine
Operator
A2. Labor Bulletin, Notices, Advisories and/or
Letters addressed to SBF Locators/Residents,
Municipalities Other Agencies concerned are
sent thru Google Mail
B. Delivery of Documents using Proof of Service 3 working Driver II

thru hand carry (1 to maximum of 19 different days
addressee)
C. Delivery of document using Proof of Service 10 working Driver II

thru hand carry addressed to all and/or various days
Locators/Residents (minimum 20 different
addressee)
D. Delivery of Monthly Billing Statements from 12 working Driver II

Accounting Department addressed to concerned days
Locators and Residents
E. Facilitation of mails/parcel for delivery thru 3 working Records Officer IV,

courier services (FedEx, Postal and Air21) days Clerk III
Printing Machine
CITIZEN’S CHARTER Operator III
2019 (1st Edition)
275
CCS-C5-OSD-04
REV02 /08-23-2021
CLIENT STEPS 4. Request for Information/Document

AGENCY ACTION Executive OrderPERSON
FEES TO BE PROCESSING (E.O.)
PAID
No.2 on Freedom of Information (FOI) TIME RESPONSIBLE
This procedure defines the roles and responsibilities of Office Service

Department – Auxiliary Services Division in the processing of Request for
Information/Document under the Executive Order (E.O.) No. 2 on Freedom of
Information (FOI).
4. Proceed to the
Who May Avail: Any Filipino Citizen
1. Request for Information/Document Form (pdf Download the form at

format) http://www.musubicbay.com.ph/
Files/transparency-seal/
20200603-052725-885.pdf
2. Scanned two (2) valid IDs (jpg or png format) BIR, Post Office, DFA,
PSA, SSS, GSIS, Pag-
Ibig, Company ID,
Passport, PhilHealth,
Driver’s License, Voter’s
ID, Student ID
1. Logged in at 1.0. Confirmation of the None 1 day Printing Machine
https://www.foi.gov. request Operator III/
ph for online Note: The Receiving SCDO/
request Officer shall validate the Admin Officer IV
request and logs it
And/or submit FOI accordingly on the FOI
Request Form with tracker. If deemed
2 valid ID at necessary, the Receiving
Auxiliary Services Officer may clarify the
Division (Rm 107, request on the same day
Bldg. 229) and/or it was filed, such as
thru email at
asd@sbma.com
CITIZEN’S CHARTER
specifying the information
requested, and providing
other assistance needed 2019 (1st Edition)
by the Requestor.
276
CCS-C5-OSD-04
REV02 /08-23-2021

1.1. Forward the Request None 30 minutes Printing Machine
for information/ Operator III/
documents to the SCDO/
concerned department Admin Officer IV
1.2. Evaluation/ None 5 days Concerned

4. Proceed to the recommendation and Departments
Office of the preparation of requested
Chairman and information/documents
Administrator to
receive CoR/CRTE 1.3. Forward the Request 30 minutes Printing Machine
for information/ Operator III/
documents to the FOI SCDO/
Decision Maker (FDM)
3working Authority
days
Admin Officer IV
for approval.
1.4. Evaluation/review None 3 days FOI Decision

and approval of the Maker
requested information
Note: The primary FDM

–Deputy Administrator for
Legal shall approve or
deny all request for
information. In case
where the primary FDM
is on official leave, the
function of the FDM is
transferred to the DA for
Administration.
1.5. ASD will forward the None 20 minutes Printing Machine

approved request for Operator III/
information/documents to SCDO/
the concerned Admin Officer IV
department
1.6. The concerned None 4 hours Concerned SBMA

department shall submit Department
the requested documents
to Auxiliary ServicesCITIZEN’S CHARTER
Division for preparation
of Billing Statement.
2019 (1st Edition)
277
CCS-C5-OSD-04
REV02 /08-23-2021

2. Receive 2.0. Notify the requestor None 2 hours Printing Machine
Notification from of the action taken Operator III/
FRO (via email) (approval/denial) SCDO/
Admin Officer IV
Note:
For approved request:
4. Proceed to the
Soft copy – sent the
Office of the
requested documents via
Chairman and
email. (No Fees)
Administrator to
receive CoR/CRTE
Hard copy – notify the
requestor to proceed to
TOTAL
Room Subic Bay Metropolitan
PROCESSING
107, Building TIME
229, 3working Authority
days
for Billing Assessment
(with corresponding fees
for Cost of Reproduction)
For denied request:

Notify the requestor that
the request was denied
(within a period of thirty
(30) working days from
the notice of denial or
from the lapse of the
relevant period to
respond to the request,
the same person making
the request may file to
the FOI Receiving Officer
(FRO) a written appeal
on the denial of his/her
request for access to
information).
For non-availability of
information:
Notify the requestor for
CITIZEN’S CHARTER
the non-availability of
information/documents
2019 (1st Edition)
278
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REV02 /08-23-2021

3. Proceed to Rm 3.0. Prepare the Billing None 20 minutes Printing Machine
107, Bldg. 229, Statement Operator III/
Waterfront Road, SCDO/
SBFZ for Billing Admin Officer IV/
Assessment Division Chief III
4. Proceed to the
4. Proceed to 4.0. Accept payment and Fees for Cost
Office of the
Treasury issue Official Receipt of
Chairman and
Department, Reproduction:
Administrator to
Bldg. 229 Certificate No. 19-236 (Cost of paper
receive CoR/CRTE
Waterfront Road, SBMA’s Freedom of used A4 or
SBFZ payment, Information (FOI) Legal size)
present the Billing TOTAL
Manual, Subic Bay Metropolitan Authority
PROCESSING
including theTIME 3working days
Statement Imposition of Proposed
Fee. Board Resolution
No. 19-07-1317 date
approved: 7/04/2019
a. Colored – Php10.00
b. Monochromatic – Php9.00
c. Certified True Copy – Php50.00
5. Return to Room 5.0. Releasing of None 20 minutes Printing Machine

107, Bldg. 229 requested documents/ Operator III/
Waterfront Road, information SCDO/
SBFZ and present Admin Officer IV/
the Official Receipt Division Chief III
5.1. Recording of the None 1 day
to receive the
release, denial and non-
requested
availability of the
documents
requested documents to
FOI Registry and filing of
documents
11 working
days
Note:
For more information regarding SBMA’s Freedom of Information Implementation Details download the
Manual at this link: http://www.mysubicbay.com.ph/upload/file/20180925-095757-684.pdf
CITIZEN’S CHARTER
2019 (1st Edition)
279
CCS-C5-OSD-05
REV03 /08-23-2021

Application for Renewal
ACTION SBMA
FEES TO BE Identification
PROCESSING PERSON
(Batch processing for 20 or more applicants per company)
Department - Pass Issuance and Control Division in the processing of
computerized SBMA IDs, from receipt of application to the issuance of ID.

4. Proceed to the
Administrator to
(SBF) Locators
CHECKLIST
TOTAL PROCESSING OF REQUIREMENTS3working days
Application for Renewal of SBMA ID

1. SBMA ID Card Information sheet (for Renewal) OSD- Pass Issuance
and Control Division,
SBMA ID Card Information Sheet (for Change of Evaluation Windows 1 to
Company/Change of Status) 4, Building 494,
/Downloadable forms at:
services-department
2. For Renewal or Change of Company, previous/ Previous employer/

expired SBMA ID must be surrendered/clearance company
certificate from the previous company must be
presented
3. For Locator’s/Contractors employees, Foreign Labor Department at

Nationals (workers/students) an Endorsement for Room 125, Building 255,
Issuance of gate pass from SBMA Labor Barryman Road
Department
Email to:
msd@sbma.com or
scd@sbma.com
CITIZEN’S CHARTER
2019 (1st Edition)
280
CCS-C5-OSD-05
REV03 /08-23-2021

1. Submit 1.0. Evaluate/verify None 1 hour and Evaluator,
Information Sheets, application and 40 minutes OSD-PICD
previous SBMA IDs requirements (or 5 minutes per
of applicants, and a application)
copy of approved If applicant who changed
Labor Department company/employer has
Endorsement
4. Proceed to Form/
the not yet been cleared from
Control Number
Office of the of previous company and
approved
Chairman and still possesses a valid
Endorsement
Administrator to SBMA ID under its name,
OSD-PICD Office
receive CoR/CRTE OSD-PICD shall collect
the employee’s SBMA ID
and issue a certification
TOTAL
(Note: Only one (1) to notify Subic Bay Metropolitan
PROCESSING
the company TIME 3working Authority
days
authorized that employee’s SBMA ID
representative shall has already been
be allowed to surrendered to and
transact with OSD- collected by OSD
PICD)
Or submit
requirements via
email to
osd@sbma.com
(when submitted via
email, processing
shall commence
only after payment
has been made)
2. Receive 2.0. Prepare extension None 40 minutes Evaluator,

extended SBMA stickers for previous (or 2 minutes per OSD-PICD
IDs and schedule of SBMA IDs of applicants application)
claiming SBMA IDs
2.1. Calendar date of

claiming of SBMA IDs
3. Proceed to Billing 3.0. Prepare Billing None 5 minutes Billing Officer,

Window for billing Statement for payment CITIZEN’S CHARTER OSD-PICD
assessment
2019 (1st Edition)
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REV03 /08-23-2021
FEES TO
FEES TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
Note: if the mode of
payment is thru Authority
to Bill (ATB), Billing Clerk
encodes information on
the IFMS with the
company control number
4. Proceed to the in its designated account.
Office of the This is for billing
Chairman and purposes at the end of
Administrator to the month which will be
receive CoR/CRTE processed by the
Accounting Department.
days
4. Proceed to 4.0. Accept payment and 5 minutes Cahier,
Cashier window for issue Official Receipt Treasury
payment Department at
Computerized ID (with Php100 Windows 6 and 7
6months validity)
Additional Php100 for

every additional 6 months
validity of ID, i.e.:
Computerized ID (with Php200

1year validity)
Note: See details of

Schedule of Fees below
4.1. Update information None 6 hours and Encoder,

and Print ID Cards using 40 minutes OSD-PICD
the previous photograph (or 20 minutes
and signature of per application)
applicants
4.2. Inform the authorized None 5 minutes Encoder,

representative of the OSD-PICD
availability of ID Cards for
CITIZEN’S CHARTER
pick-up via phone call or
email
2019 (1st Edition)
282
CCS-C5-OSD-05
REV03 /08-23-2021

5. Receive SBMA 6.0. Releasing of SBMA None 20 minutes Badging Personnel,
IDs ID (or 1 minute per OSD-PICD
application)
1 work day and

20 minutes
(or 575
Office of the
minutes)
Chairman and
Administrator to Schedule of Fees
receive CoR/CRTE
Computerized ID Employees of Regional Science High School (RSHS)
Php200.00 Canteen, Regular Visitors and pass-thru vehicles only,
members of Retired days
Affairs Office (RAO), SPED
Parent/Guardian
Computerized ID SBMA Contract of Service Employee (Reprinting/Lost

Php100.00 Gatepass), SBMA Consultants, SBF Students, SBF
On-the-Job Trainees, Tipo Community Farmers and
members of Bangal Farmer Association, Pastolan
Residents (valid for three years)
Replacement of Lost or Applicant shall pay the amount according to the

Damaged SBMA ID remaining months/years of validity of lost/damaged
SBMA ID.
Php 400.00 – more than 1 year to 2 years of
Free of Charge (FOC) Employee of Government Agencies with Memorandum

of Agreement with SBMA: Civil Aviation Authority of
the Philippines (CAAP), Philippine Atmospheric,
Geophysical Services Administration (PAGASA),
Philippine National Police (PNP), PMO-DICT NGDC3;
Commission on Audit; SBMA Contract of Service
CITIZEN’S CHARTER
Employees; SBMA Permanent Employees (for initial
issuance only); Employees of Subic Bay Water
2019 (1stBoard
Regulatory Edition)
SBWRB
283
CCS-C5-OSD-06
REV02 /08-23-2021

Application for SBMA
ACTION ID TO
FEES (New/Renewal – IndividualPERSON
BE PROCESSING
Processing) PAID TIME RESPONSIBLE

Department - Pass Issuance and Control Division in the processing of individual
application for SBMA IDs, from receipt of application to the issuance of ID.

4. Proceed to the
Administrator to G2B – Government to Business
receive CoR/CRTE G2G – Government to Government
Who May Avail: All employees from various Subic Bay Freeport
TOTAL PROCESSING TIME (SBF) Locators/Government
3working days
Agencies located in
SBFZ, SBF Residents, Students and Visitors
A. Application for New SBMA ID

1. OSD Information sheet: OSD- Pass Issuance
and Control Division,
SBMA ID Card Infosheet (for New/Change of Evaluation Windows 1 to
Company/Change of Status) 4, Building 494,
SBMA ID Card Infosheet (for Renewal)
Downloadable forms at:
services-department
2. For New SBMA ID: NBI/Police Clearance,

Present any 1 (one) valid ID Company ID, BIR, Post
For Renewal of SBMA ID: GSIS, Pag-ibig, LTO
Previous SBMA of applicant must be surrendered to
OSD-PICD
3. Endorsement for issuance of SBMA ID (See

details below)
CITIZEN’S CHARTER
2019 (1st Edition)
284
CCS-C5-OSD-06
REV02 /08-23-2021
PERSON
3.1. For Locator’s/Contractors Employees, Foreign Labor Department at
Nationals (workers/students): Room 125, Building 255,
Endorsement for Issuance of Gatepass from SBMA Barryman Road
Labor Department
Email to:
msd@sbma.com or
scd@sbma.com
4. Proceed to the
Office of the
Chairman and 3.2. For SBFZ Residents and Household Workers/ Land and Asset
Administrator to Housing Contractors, Lessee or Tenant of an Development
receive CoR/CRTE apartelle, condominium and/or long staying hotel Department a Building
guests with SBFZ: 332, Burgos St., SBFZ
Endorsement from Land and Asset Development
Department
Or apply online thru:
https://forms.gle/QuhMY
wpGzNcSfLcb7
3.3. For Tipo Community Farmers and members of Concerned SBMA

Bangal Farmers Association, residents of Pastolan Department
Village.
Endorsement from concerned SBMA Department
3.4. For SBMA Employees and contract of service Human Resource

employees. Management
Endorsement from the SBMA-HRMD Department, Bldg. 255
Barryman Road, SBFZ
3.5. For Employees of government agencies in Concerned Government

SBFZ. Agency
Endorsement from concerned government agency
3.6. For Students of any school/college within Concerned School/

SBFZ. College Administration
Endorsement from school/college administration or
Certificate of Registration/Enrollment; For Foreign
Students, a copy of their student permit/student visa
CITIZEN’S CHARTER
2019 (1st Edition)
285
CCS-C5-OSD-06
REV02 /08-23-2021
PERSON
3.7. For On-the-Job Trainees (OJTs), Special Labor Department at
Program for Employment of Students (SPES) and Room 125, Bldg. 662,
Senior High School Students for Work Immersion: Barryman Road, SBFZ;
Endorsement from Labor Department or
Endorsement from SBMA-HRMD (if OJT is assigned Human Resource
to SBMA Office) Management
Department at Bldg.
4. Proceed to the 255, Barryman Road,
Office of the SBFZ
Chairman and
Administrator to 3.8. For Members of Retired Affairs Office (RAO):
Concerned
receive CoR/CRTE Master List of members from RAO; Organization, SBFZ
Company/SBMA
For Regular Visitors: Employee
TIME 3working
Endorsement from SBFZ Company or SBMA days
Employees
3.9. For Employees of Companies with projects in Concerned SBMA

SBFZ under MOA/Contract with SBMA: Department
Endorsement from Concerned SBMA Department
B. Lost SBMA ID
1. Duly filled out OSD Information Sheet OSD Pass Issuance and
Control Division,
Windows 1-4 Bldg 494,
Aguinaldo St. SBFZ
2. Request for Replacement of Lost Gate Pass from Concerned Locator/

Company/Department Contractor
3. Notarized Affidavit of Loss Any Notary Public
4. For SBMA Employees, Employees of SBF Intelligence and

Locators/Contractors whose lost gate pass is still Investigation Office (IIO)
valid, clearance from Investigation Office (IO) must at Room 206, 2nd Floor,
be secured Building 657, SBFZ
CITIZEN’S CHARTER
2019 (1st Edition)
286
CCS-C5-OSD-06
REV02 /08-23-2021

1. Submit duly 1.0. Receive and None 7 minutes Evaluator,
filled out OSD evaluate of the OSD-PICD
Information Sheet application and
with complete requirements, determine
required documents the type and validity of
gate pass/SBMA ID to
Note: Largeto the
4. Proceed issue according to the
companies/locators
Office of the endorsement by Labor
may opt forand
Chairman batch Department and
processing
Administratorof to determine the fees to be
SBMA
receive CoR/CRTE paid.
IDs. For
Batch Processing
refer to: If applicant who changed
PROCESSINGhas
Application for New company/employer TIME 3working Authority
days
SBMA ID (Batch not yet been cleared from
processing for 20 or previous company and
more applicants per still possesses a valid
company) and SBMA ID under its name,
Application for OSD-PICD shall collect
Renewal of SBMA the employee’s SBMA ID
ID (Batch and issue a certification
Processing for 20 to notify the company
or more applicants that employee’s SBMA ID
per company) has already been
surrendered to and
collected by OSD
2. Proceed to 2.0. Prepare Billing None 5 minutes Billing Officer,

Billing Window for Statement for payment OSD-PICD
Billing Assessment
Note: If the mode of
payment is thru Authority
to Bill (ATB), Billing Clerk
encodes information on
the IFMS with the
company control number
in its designated account.
This is for billing
purposes at the end of
the month which will be
processed by the
CITIZEN’S CHARTER
Accounting Department 2019 (1st Edition)
287
CCS-C5-OSD-06
REV02 /08-23-2021
FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
3. Proceed to 3.0. Accept payment an 3 minutes Cashier,
Cashier Window for issue Official Receipt/s Treasury
Payment Department at
Computerized ID (with 6 Php100 Windows
months validity)
Additional Php100 for every additional 6
4. Proceed to the months validity of ID, i.e.:
Office of the
Chairman and Computerized ID (with 1 Php200
Administrator to year validity)
receive CoR/CRTE Computerized ID (2 years Php400
validity) for residents only
with PROCESSING
valid contract TIME 3working Authority
days
Computerized ID (3 years Php600
validity) for residents only
with valid contract)
Note: For SBF workers

who are also SBF
Residents, the validity of
their SBMA ID shall
reflect whichever shorter
validity is endorsed by
either LADD/Labor
Department to the OSD-
PICD; otherwise they
may opt for two separate
SBMA IDs, as worker and
as resident.
See details of Schedule

of Fees below
4. Proceed to 4.0. Process applicant/s None 23 minutes Encoder,

picture and electronic data including OSD-PICD
signature capturing encoding of personal
window for information in the SBMA
Electronic Data ID System and capturing
Processing (EDP) CITIZEN’S CHARTER
of photograph and digital
signature.
2019 (1st Edition)
288
CCS-C5-OSD-06
REV02 /08-23-2021

5. Receiving of 5.0. Printing and None 2 minutes Encoder,
Computerized releasing of SBMA ID OSD-PICD
SBMA ID

4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
289
CCS-C5-OSD-06
REV02 /08-23-2021
Schedule
FEES TO BE of PROCESSING
Fees PERSON
Computerized ID PAID TIME RESPONSIBLE
Employees of Regional Science High School (RSHS)
Php200.00 Canteen, Regular Visitors and pass-thru vehicles only,
members of Retired Affairs Office (RAO), SPED
Parent/Guardian
Computerized ID SBMA Contract of Service Employee (Reprinting/Lost

Php100.00 Gatepass), SBMA Consultants, SBF Students, SBF
4. Proceed to the On-the-Job Trainees, Tipo Community Farmers and
Office of the members of Bangal Farmer Association, Pastolan
Chairman and Residents (valid for three years)
Administrator to
receive CoR/CRTE
Replacement of Lost or Applicant shall pay the amount according to the
Damaged SBMA ID remaining months/years of validity of lost/damaged
TOTAL PROCESSING TIME SBMA ID. 3working days
Php400.00 – more than 1 year to 2 years of remaining
validity of lost SBMA ID
Free of Charge (FOC) Employee of Government Agencies with Memorandum

of Agreement with SBMA: Civil Aviation Authority of
the Philippines (CAAP), Philippine Atmospheric,
Geophysical Services Administration (PAGASA),
Philippine National Police (PNP), PMO-DICT NGDC3;
Commission on Audit; SBMA Contract of Service
Employees; SBMA Permanent Employees (for initial
issuance only); Employees of Subic Bay Water
Regulatory Board SBWRB
CITIZEN’S CHARTER
2019 (1st Edition)
290
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
PLANNING AND DEVELOPMENT OFFICE

External Services
CITIZEN’S CHARTER
2019 (1st Edition)
291
CCS-B6-PDO-01
REV00 /02-01-2020

Issuance of Socio Economic
ACTION
FEES TO BEProfile
PROCESSING PERSON
This procedure defines the responsibilities of the Planning and Development
Office from the receipt of requirements needed for the issuance of the Subic Bay
Freeport Zone Economic Profile.
Office or Department: Planning and Development Office
4. Proceed to the
receive CoR/CRTE
Who May Avail: Locators, Students, Private Citizens and other
Government Agencies
3working days
WHERE TO SECURE
1. FOI Form Auxiliary Services

Division, Office Services
Department
Bldg. 229 Waterfront
Road, Subic Bay
Freeport Zone
2. If available: Present Student ID or Citizen ID for Provided by the Client
applicable discounts
1. Submit duly 1.0. Receive and None 5 minutes Secretary I,
accomplished FOI review completeness Planning Assistant,
Form and present and validity of FOI Planning Officer III
School ID or Senior Form and ID presented
Citizen ID for
applicable
1.1. Issuance of Billing None 5 minutes Secretary I,
discounts
Statement Planning Assistant,
Planning Officer III
2. Proceed to 2.0. Accept payment 10 minutes Assigned Cashier,

Cashier Office at and issue Official Treasury
Bldg. 229, Receipt Department
Waterfront Road, Hard Copy- CITIZEN’S
Php360.00 CHARTER
Subic Bay Freeport Soft Copy- Php280.00
Zone for payment 2019 (1st Edition)
292
CCS-B6-PDO-01
REV00 /02-01-2020

3. Present to 3.0. Verify Official None 5 minutes Secretary I,
Planning Receipt and Log Request Planning Assistant,
Development Office Planning Officer III
Personnel Official
Receipt issued by
the Cashier
4. Proceed to the
4. Receive copy of 4.0. Issue Socio- None 5 minutes Secretary I,
Office of the
the Socio-Economic Economic Profile to Planning Assistant,
Chairman and
Profile Client Planning Officer III
Administrator to
receive CoR/CRTE
days
CITIZEN’S CHARTER
2019 (1st Edition)
293
CCS-B6-PDO-02
REV00 /02-01-2020

Issuance of Property
ACTION Clearance
FEES TO BE and Lot Survey Evaluation
PROCESSING PERSON
Office in the issuance of Property Clearance and Lot Survey.

Chairman and
Who May Avail: Land and Asset Development Department, Locators
Administrator to
inside the Subic Bay Freeport Zone
receive CoR/CRTE
1. Request Memorandum from the Land and Asset Concerned Client
Development Department or Letter Request from
Locator
a. For Property Clearance: Proposed Project Provided by the Client
Conceptual Drawing (including perspective, floor
plans and site development plan)
b. For Lot Survey Evaluation: Boundary Plan
1. Submit 1.0. Receive and None 5 minutes Secretary I,
Memorandum or review completeness of Planning Assistant,
Letter Request to submitted documents Planning Officer III
the Planning and
Development Office
1.1. Forward document None 5 minutes Secretary I,
with complete
to Department Head/ Planning Assistant,
required
Planning Officer V for Planning Officer III
documents
tasking to Planning
Officer III
1.2. Forward to None 5 minutes Department

Planning Officer III for Manager III/
inspection and survey Planning Officer V
of property and lot
1.3. Field Inspection/CITIZEN’S

None CHARTER
5 days Planning Officer III
survey of property/ lot 2019 (1st Edition)
and preparation of Field
Inspection Report
294
CCS-B6-PDO-02
REV00 /02-01-2020

1.4. Discussion of Field None 1 hour Planning Officer III
Inspection Report and
preparation of
Memorandum/Letter
reply for signature of the
Department Manager
4. Proceed to the
Office of the
1.5. Review and signing None 4 hours Department
Chairman and
of Memorandum/Letter Manager
Administrator to
reply
receive CoR/CRTE
2. Receive of 2.0. Issuance of None 5 minutes Secretary I,

Memorandum/
Memorandum/Letter
3working Authority
days
Planning Assistant,
Letter reply and reply and Field Planning Officer III
Field Inspection Inspection Report
Report
5 days, 5 hours
and 20 minutes
CITIZEN’S CHARTER
2019 (1st Edition)
295
CCS-B6-PDO-03
REV01 /11-16-2020

Issuance of Locational
ACTION
FEESClearance
Office from the receipt of requirements to the issuance of locational clearance.

Office of the
Chairman and Who May Avail: Locators within the Subic Bay Freeport Zone
Administrator to
1. Application Form for Locational Clearance3working days

Planning Development
PROCESSING TIME
Office, 2F-Building 662,
Taft Avenue, Subic Bay
Freeport Zone or
download at
http:mysubicbay.com.ph/
planning-and-
development-office
2. If Direct Lease to SBMA: Provided by the Client
a. Approved Lot Plan/Site Development Plan/Floor
Plan (reflecting total area/measurements)
b. Lease Contract (duly signed by both parties)
3. If Main Lessee of SBMA:
a. Endorsement Letter from SBDMC/STEP/BLSP SBDMC/STEP/BLSP
b. Industrial Lease Agreement (ILA) or Lease Provided by the Client
Contract (duly signed by both parties)
c. Approved Site Development Plan/Floor Plan Provided by the Client
4. If Sub lessee:
a. Endorsement Letters from Lessor or Sublessor
and Main Lessor
b. Industrial Lease Agreement (ILA) or Lease
Contract (duly signed by both parties)
For Renewal of CR/CRTE (with previous Locational
Clearance: copy of latest issued Locational
Clearance
CITIZEN’S CHARTER
For Renewal of CR/CRTE (without previous
2019
Locational Clearance: copy of (1st issued
previously Edition)
CR/CRTE
296
CCS-B6-PDO-03
REV01 /11-16-2020

1. Submit 1.0. Receive and review None 15 minutes Secretary I,
Application Form completeness of Planning Assistant,
with applicable application form with Planning Officer III
required documents attached requirements
through email at
pdo@sbma.com Note: If submission is
4. Proceed to the incomplete applicant will
Office of the be notified and be given
Chairman and seven (7) days to
Administrator to complete said
receive CoR/CRTE documents. If after thirty
(30) days applicant failed
to comply, the application
will be considered as
3working Authority
days
CANCELED.
1.1. Evaluation and None 15 minutes Planning Officer IV

tasking of application
1.2. Verification of None 2 days Planning Officer III

application, on-site
Inspection and
preparation of Locational
Clearance
Note: if found
discrepancies, notify
client through email
1.3. Review and signing None 10 minutes Department

of Locational Clearance Manager
2. Receive Billing 1.4. Preparation and Php300.00 10 minutes Planning Assistant

Assessment and Issuance of Billing
proceed to Statement
Treasury
Department, Bldg.
229 Waterfront
Road, SBFZ for CITIZEN’S CHARTER
payment of fees
2019 (1st Edition)
297
CCS-B6-PDO-03
REV01 /11-16-2020

3. Present proof of 3.0. Check proof of None 15 minutes Secretary I,
payment and payment, Issuance of Planning Assistant,
receive Locational Locational Clearance; Planning Officer III
Clearance and Recording of
Issuance to the Logbook
4. Proceed to the
2 days, 1 hour
Office of the TOTAL PROCESSING TIME
and 5 minutes
Chairman and
Administrator to
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
298
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
PUBLIC HEALTH AND SAFETY

DEPARTMENT
External Services
CITIZEN’S CHARTER
2019 (1st Edition)
299
CCS-B19-PHS-01
REV00 /02-01-2020
1. Occupational Health and Safety Inspection

To facilitate the inspection of SBFZ locators based on the Occupational Safety
and Sanitation Standard
Office or Department: Public Health and Safety Department

Classification: Highly Technical
Who May Avail: Locators and Service Contractors
1. Application for Sanitary Clearance for Caterer Public Health & Safety
2. Application for Sanitary Clearance to Operate Department
Establishments in Accordance with P.D. 856 Occupational Health &
3. Application for Clearance to Operate Massage Safety Division
Clinic / Sauna Bath / Health Club 3 / F Bldg. 280 Dewey
4. Application for Clearance to Operate Food Avenue, Subic Bay
Establishment Freeport Zone
5. Application for Health Card for Ambulant Food Tel. No. (047) 252-4502
Vendor

1. Submit Request / 1.0. Receipt of request None 10 minutes Clerk
Documents Document
.1.1. Scheduling of None 2 days Senior Safety

Inspection Specialist
1.2. Conduct of 1 day Senior Safety

Inspection Specialist
a. Two (2) or more days

of Occupational
Health and Safety
Inspection may occur
depending on the size
and nature of
company CITIZEN’S CHARTER
2019 (1st Edition)
300
CCS-B19-PHS-01
REV00 /02-01-2020

A. Php1500.00
1. Restaurants (Coffee
Shop, Bakeshop)
2. Bathing Places
• Swimming Pool
• Beach
4. Proceed to the 3. Beauty Salon /
Office of the Barber Shop
Chairman and 4. Convenience Store
Administrator to 5. Spa
receive CoR/CRTE 6. Gym
7. Water Refilling Station
(Locator)
days
B. Php1000.00
1. Water Refilling
Station (for Service
Contractor)
2. Canteen
3. Caterer
C. Food Stall Php500.00

D. Health Card Php50.00
1.3. Preparation of report None 7 days Senior Safety

from the time of Specialist / Safety
inspection Specialist
1.4. Approval / Signature None 3 days Deputy

of Inspection Report Administrator /
Department
Manager / Division
Chief
2. Receipt Report 2.0. Issuance of None 3 days Clerk / Messenger

Inspection Report to
Client
CITIZEN’S CHARTER
14 days and
10 minutes
301
CCS-B19-PHS-02
REV00 /02-01-2020
CLIENT STEPS 2. Issuance of MedicalFEES

AGENCY ACTION Certificate
TO BE and Health Card
PROCESSING PERSON
This procedure conducts medical examination of food handlers, non-food

handlers, working visa applicants, guest relation officers, massage attendants
and similar Occupations, including Gram’s Staining of cervical smear as
required by law.
4. Proceed to the
Office of the Classification: Complex
Administrator to
receive CoR/CRTE
Who May Avail: License Massage Therapist (LMT), Tonsorial,
Aesthetician / Facialists / Massage Attendant /
TOTAL PROCESSING TIME Entertainment Establishment
3working days Worker (EEW) / Food
Handlers, Non-Food Handlers and Working Visa
Applicants
None None

1. Client log-in 1.0. log-in /Registration of None 2 minutes Clerk

patient / client
1.1. Retrieval of Records None 3 minutes Clerk

/Creation of Records
2. Receipt of 2.0. Preparation of Billing None 5 minutes Clerk

Billing Assessment Form
Assessment
Form
3. Payment of 3.0. Receipt of Payment 10 minutes SBMA Cashier,

Fees Treasury
Department
Social Hygiene Clinic
Fees:
CITIZEN’S CHARTER
a) Annual PE for EEW 2019 (1st Edition)
Php1,244.43 /
pax
302
CCS-B19-PHS-02
REV00 /02-01-2020
FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT STEPS
CLIENT STEPS AGENCY
AGENCY ACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
Additional ECG - Php1,514.43 /
Package F pax
b) Annual PE for LMT, Php1,120.43 /

Tonsorial, Aesthetician / pax
Facialists / Massage
4. Proceed to the Attendant
Office of the Additional ECG – Php1,399.00 /
Chairman and Package G pax
Administrator to
receive CoR/CRTE c) Semi-Annual PE for Php1,089.43 /
EEW pax
TOTALAdditional
PROCESSINGECG – TIME Php1,359.43 /
3working Authority
days
Package H pax
d) Semi-Annual PE for
LMT, Tonsorial, Php974.43 /
Aesthetician / pax
Facialists / Massage
Attendant
Additional ECG – Php1,244.43 /
Package G pax
.
Food Handler (Package) Php557.25
+ ECG for 35 yrs. Old +Php300.00
and above
Non-food Handler (Non- PhP736.16 +

Package) + ECG Php300.00
Non-Food Handler Php547.25

(Package 10 persons or
more)
Working visa + ECG PhP1,032.07

+ Php300.00
CITIZEN’S CHARTER
2019 (1st Edition)
303
CCS-B19-PHS-02
REV00 /02-01-2020

4. Patient proceed 4.0. Patient is instructed None 30 minutes Dentist, X-ray
to Laboratory , to proceed to ancillary Technician / Med
Dental Section, services (ECG is for Tech / ECG Nurse
X-ray Section 35 years old and
and ECG Rm above)
4. Attendance
5. Proceed to the
to 5.0. HIV Awareness None 20 minutes Clerk / Medical
Office of the
HIV Awareness Seminar Officer
Chairman
Seminarand
Administrator to 5.1 Issuance of None 2 minutes Clerk
receive CoR/CRTE Schedule for Doctor’s
Evaluation/Gram Staining
/ Ff- up
days
6. Return to Social 6.0. Assessment of Client None 5 minutes Clerk
Hygiene Section for vital signs
for evaluation of A. For EEW’s
result
1. After 7 days all dental
treatment are
completed
2. For (+) Positive
Smear, additional 7
days for treatment
and repeat Gram
Smear
B. For All except

EEW’s less that 35
years old
1. After 7 days, after at

least one (1) dental
treatment is done
C. For 35 years old and

above.
1. Return after 7 days

after dental treatment
CITIZEN’S CHARTER
and official ECG result
is receive
2019 (1st Edition)
304
CCS-B19-PHS-02
REV00 /02-01-2020

7. Receive of 7.0. Medical Assessment None 10 minutes Medical Officer
Medical and Evaluation of
Certificate / Result
Health Card
7.1. Issuance of Medical None 5 minutes clerk
Certificate / Health
4. Proceed to the Card
Office of the
1 hour and 32
Chairman and TOTAL PROCESSING TIME
minutes
Administrator to
receive CoR/CRTE

days
CITIZEN’S CHARTER
2019 (1st Edition)
305
CCS-B19-PHS-03
REV00 /02-01-2020
3. Medical Standby Services

This procedure provides medical assistance in the form of a medical team or an
ambulance standby as requested, during special events, sports activities and
other related affairs
Office or Department: Public Health and Safety
Who May Avail: SBMA Locators, SBMA Dependents, Visitors and
Event Coordinators
None
1. Submit Request 1.0. Receipt of request None 2 minutes Admin Officer
memo for memo
ambulance
standby 1.1. Recommend None 5 minutes Department
approval and notation of Manager
Department Manager
1.2. Endorse the None 5 minutes SNOD /HNOD

approved request to
Supervisor Nurse-on-
Duty (SNOD) or Head
Nurse on Duty (HNOD)
1.3. Provision of Standby None 8 hours Ambulance Crew

Services (Nurses and
Ambulance Driver)
2. Request for 2.0. Issuance of Billing See Schedule 5 minutes Nurse on Duty /
Billing Assessment and of Fees PHSD Staff /
Assessment receipt of payment Cashier
CITIZEN’S CHARTER
2019 (1st Edition)
306
CCS-B19-PHS-03
REV00 /02-01-2020

Ambulance Standby (as SBMA
per request) Php3,500.00 /
8hrs.
Php500.00 /
succeeding
hours
Locator
Php5,000.00 /
8 hrs.
Php500.00 /
succeeding
hours
TOTAL PROCESSING TIME 8hrs & 17 min.
CITIZEN’S CHARTER
2019 (1st Edition)
307
CCS-B19-PHS-04
REV00 /02-01-2020
CLIENT STEPS 4. Dental

AGENCY Services
ACTION
This procedure provides dental services of non- emergency nature to walk-in
patients, and it starts from the time the client signs the patient logbook and ends
until he / she logs out.
4. Proceed to the
Chairman and
Administrator to Who May Avail: All employees from Locators, SBMA / Government
receive CoR/CRTE agencies, SBFZ Residents, Dependents, Students,
and Visitors
3working days
WHERE TO SECURE
1. Patient Information Checklist Dental Section 2/F

2. Medcap Slip for SBMA Employees Public Health and Safety
3. Control # of Clearance Form for Locators Dep’t.
4. Dental Cap Slip Bldg. 280 Dewey
Avenue, SBFZ

1. Log-in / 1.0. Retrieval of records / None 5 minutes Dental Staff
Registration of Instructing patient to
SBMA fill-up information
Employee, Sheet and interview of
patient & Medical History
Locators
1.1. Provision of Dental None 2 hours Dentist on Duty
Services procedure /
Charting and giving of
prescription and
instructions
2. Receipt of Billing 2.0. Preparation of See Schedule 5 minutes Dental Staff

Assessment Medcap of Fees
Form Slip (SBMA
Employee) CITIZEN’S CHARTER
/ Issuance of Billing
Assessment Form 2019 (1st Edition)
308
CCS-B19-PHS-04
REV00 /02-01-2020
FEES
FEES TO
TO BE
CLIENT
CLIENTSTEPS
STEPS AGENCY
AGENCY ACTION
ACTION
PAID
3. Payment of 3.0. Verification of 10 minutes Dental Staff
Dental Services payment and discharged
of patient and locators
Dental Services
Consultation
4. Proceed to the SBMA Php150.00
Office of the Locator Php200.00
Chairman and
Administrator to Type I Oral Prophylaxis*
receive CoR/CRTE SBMA Php450.00
Locator Php650.00
Type II Oral
3working Authority
days
Prophylaxis**
SBMA Php700.00
Locator Php900.00
Type III Nicotine Stain

Removal (+OP Type)***
SBMA Php900.00
Locator Php1,000.00
Type IV Deep Scaling

(+OP Type)****
SBMA Php1,200.00
Locator Php1,500.00
Simple Light Cure

Restoration
SBMA Php450.00
Locator Php650.00
Compound Light Cure

Restoration
SBMA Php900.00
Locator Php1,300.00
Complex Light Cure

Restoration
SBMA CITIZEN’S
Php1,350.00 CHARTER
Locator Php1,950.00
st
2019 (1 Edition)
309
CCS-B19-PHS-04
REV00 /02-01-2020

Temporary Filing
SBMA Php220.00
Locator Php350.00
Simple Extraction
SBMA Php220.00
4. Proceed to the Locator Php440.00
Office of the
Chairman and Extraction with Ankylosed
Administrator to tooth
receive CoR/CRTE SBMA Php750.00
Locator Php1,500.00
Operculectomy
3working Authority
days
SBMA Php500.00+
supplies used
Locator Php1,000.00
+ supplies
used
Alveolectomy
SBMA Php750.00 +
supplies used
Locator Php1,500.00
+ supplies
used
Incision and Drainage
SBMA Php500.00 +
supplies used
Locator Php1,000.00
+ supplies
used
Glasionomer Filing
SBMA Php450.00
Locator Php650.00
Periapical X-ray
SBMA Php300.00
Locator Php480.00
Solcoseryl Application
SBMA Php250.00
Locator CITIZEN’S
Php400.00 CHARTER
2019 (1st Edition)
310
CCS-B19-PHS-04
REV00 /02-01-2020
FEES
FEESTO
TOBE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENTSTEPS
STEPS AGENCY
AGENCYACTION
ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
Legend:
* Type I – Simple to
Moderate Calcular
Deposit
** Type II – Moderate to
4. Proceed to the Heavy Deposit
Office of the *** Type III – Nicotine
Chairman and Stain Removal (+OP
Administrator to type)
receive CoR/CRTE ****Type IV – Deep
Scaling (+OP type)
days
2 hours and 20
minutes
CITIZEN’S CHARTER
2019 (1st Edition)
311
CCS-B19-PHS-05
REV00 /02-01-2020
CLIENT STEPS 5. Drug Testing

AGENCY Services
ACTION
This procedure assist the client in the completion of pre-employment and annual
medical examination requirements as requested by the company and random
testing to SBMA employees by providing accurate drug screening results.
4. Proceed to the
Office of the Type of Transaction: G2B; G2C
Chairman and
Administrator to Who May Avail: SBMA Employee, Locators, Residents and Visitors
receive CoR/CRTE
TOTAL PROCESSING
1. Drug Subic Bay Metropolitan
TIME
Testing Logbook 3working Authority
days
Drug testing room 2/F
2. Drug Screening Consent Form Public Health and Safety
Dep’t.
Bldg. 280 Dewey
Avenue, SBFZ

1. Log-in / 1.0. Assist the client in None 5 minutes Client, PHSD Staff
Registration of logging in and
client registering
2. Submission of 2.0 Receipt of Memo None 10 minutes Supervisor of the

Memo for Drug requesting for Drug patient, Admin
Testing Filing-up Testing / Verification Officer,
of Drug of request / Issuance Patient/Client,
Screening of Drug Screening Accessionaire /
Consent Form Consent Form Authorized
Specimen Collector
(ASC)
3. Receipt of Billing 3.0. Issuance of Billing 10 minutes Client, Billing

Assessment Form Assessment & Officer,
and Payment of Verification of Accessionaire /
Fees payment ASC
Drug Test Screening for
Methamphetamine / SBMA /
Amphethamine and CITIZEN’S
Locator CHARTER
cannabis Php250.00st
sativa/marijuana
2019 (1 Edition)
312
CCS-B19-PHS-05
REV00 /02-01-2020

4.Client collects 4.0. Issuance of None 15 minutes ASC
specimen / specimen bottle to client
submits for collection of
specimen specimen
to the Authorized
Specimen Receipt of specimen
4. Proceed to the with consent form to the
Office of the Authorized Specimen
Chairman and Collector (ASC)
Administrator to
receive
5. CoR/CRTE 5.0. Examination of
After submission None 25 minutes Medical
of specimen, specimen / client Technologist
client waits for verification /
Biometrics (finger
encoding to IDTOMIS
3working Authority
days
printing / picture (Integrated Drug Testing
taking) and results Operation Management
Information System)
Transcription of Result
6. Client log-out 6.0.. Check the logbook None 1 minute ASC
1 hour and 6
minutes
CITIZEN’S CHARTER
2019 (1st Edition)
313
CCS-B19-PHS-06
REV00 /02-01-2020
CLIENT STEPS 6. Emergency MedicalFEES

AGENCY ACTION Services
This procedure provides medical services in a specialty level to include initial,
on-going and final assessment, diagnosis for a wide variety of medical, trauma
and obstetrical cases, with consideration for possible referral to hospital for
further evaluation and management if the case need be,
4. Proceed to the
Chairman and Who May Avail: All employees from Locators, SBMA / Government
Administrator to agencies, SBFZ Residents, Dependents, Students,
receive CoR/CRTE Visitors and Indigenous People
None
None
1. Dial 161 / 252- 1.0. Receiving None 1 minute Nurse, Ambulance
4169 for emergency Driver
Emergency call / walk-in patient 3 minutes
Medical need/
Walk-in patient/s
1.1. Activation of buzzer None 30 seconds Dispatcher
according to Nature of
emergency
One (1) long buzzer –

Ambulance Run
Two (2) short buzzer –
Code Blue
Three (3) short buzzer-
Walk-in Emergency
1.2. Dispatch of None 2 minutes Dispatcher

ambulance
None 15 minutes Nurse on Duty/
/ For Walk-in – patient Medical on Duty
brought to Emergency /PHSD Staff
Rm. for initial
assessment and
management CITIZEN’S CHARTER
None st 2 minutes Responding crew
1.3. Reporting thru radio
2019 (1 Edition)
upon arrival (For
Ambulance Run)
314
CCS-B19-PHS-06
REV00 /02-01-2020
FEES
FEES TO
TO BE
BE PROCESSING
PROCESSING PERSON
CLIENT
CLIENTSTEPS
STEPS AGENCY
AGENCY ACTION
ACTION
PAID
1.4. Initial assessment None 15 minutes Nurse on Duty /
and Management on site Medical Officer
1.5. Refer / Transfer to None 5 minutes Nurse on Duty ,

Hospital of Choice of Medical Officer,
patient / Ambulance Driver
4. Proceed to the Patient brought to
Office of the Subic Dispensary for
Chairman and Medical Observation
Administrator to
2. Receipt
receive of Billing 2.0. Preparation/
CoR/CRTE See schedule 5 minutes Pharmacist on Duty
Assessment Issuance of Billing of fees / Nurse on Duty
Form Assessment Form
days
3. Payment of Fees 3.0. Verification of None 10 minutes Cashier, Treasury
payment Department
Ambulance Run (within

SBMA and Olongapo
Area)
Php350.00
a. SBMA Employee (On-
duty) Php500.00
b. SBMA Employee (Not
on-Duty ) Php500.00
c. Locator or Private
Individual
Ambulance Transfer
(Transfer from SBFZ &
Olongapo City) Php350.00
a. SBMA Employee (on-
Duty) Php500.00
b. SBMA Employee (Not
on Duty requesting for
transfer of hospital
within Olongapo Area
only)
CITIZEN’S CHARTER
2019 (1st Edition)
315
CCS-B19-PHS-06
REV00 /02-01-2020

Ambulance Conduction
a. SBMA Employee Php3,500.0 +
(SBFZ to Manila) supplies used
b. SBMA Dependent Php5,000.00

(SBFZ to Manila ) + supplies
4. Proceed to the used
Office of the
Chairman and
c. Locator / Private Php12,000.00
Administrator to
Individual + supplies
receive CoR/CRTE
(SBFZ to Manila) used
4. Receipt of Subic Bay Metropolitan

4.0. Issuance of None
3working Authority
days
3 minutes Nurse on Duty
Clearance clearance for walk-in
patient
56 min. and 30
sec.
CITIZEN’S CHARTER
2019 (1st Edition)
316
CCS-B19-PHS-07
REV00 /02-01-2020
CLIENT STEPS
7. Non-Emergency
AGENCY ACTION
Medical
FEES Services
This procedure provides medical services of non-emergency nature, including
ancillary services (Consultation, Follow-up, Laboratory, PE Evaluation and X-ray
services).

4. Proceed to the
Office of the Type of Transaction: G2B; G2C ; G2G
Chairman and
Administrator to Who May Avail: All employees from locators / SBMA / Government
receive CoR/CRTE agencies, SBFZ Residents, Students, Visitors and
Indigenous People

1. For New Patient: Patient’s Info Checklist Public Health & Safety
2. Medcap Slip /Pay Patient Slip Dep’t. Bldg. 280 Dewey
Ave., SBFZ
3. For Dependents: Philippine Statistics

Original copy of Marriage Contract Authority (PSA)
Original copy of Birth Certificate
1. Submit the 1.0. Receive Medcap/ None 2 minutes Records Officer
Medcap / Pay Pay Patient Slip and
Patient Slip assign control number
1.1. Retrieval of medical None 3 minutes Records Officer

record / or filling-up of
Patient’s Info Checklist
for new patient
1.2. Forward Patient’s None 5 minutes Records Officer

Record to Nurse-on-
Duty
1.3. Medical Assessment None 2 hours Medical Officer on

CITIZEN’S CHARTER Duty / Nurse-on-
Duty
2019 (1st Edition)
317
CCS-B19-PHS-07
REV00 /02-01-2020

2. Receipt of Billing 2.0. Issuance of Billing None 5 minutes Billing Officer
Assessment Assessment for non-
medcap covered
patient
3. Payment of Fees 3.0. Receipt Payment 10 minutes SBMA Cashier,

4. Proceed to the Consultation Fee Treasury
Office of the  Initial (SBMA Free-of Department
Chairman and Employee) Charge
Administrator to  SBMA Dependent) PHP150.00
receive CoR/CRTE  Follow-up /FTW / SSS PHP150.00
Bonding (SBMA
Employees)
Subic BayPHP
 Initial (Locator)
Metropolitan
300.00
3working Authority
days
 Follow-up / FTW /SSS PHP 300.00
Bonding (Locator)
Injection Fee (SBMA PHP 150.00

Employee)
Injection Fee (Locator) PHP 300.00
Minor Surgery (SBMA PHP 250.00 +

Employee) supplies used
Minor Surgery (Locator) PHP1,200.00

+ supplies
used
Suture Removal (SBMA PHP 150.00

Employee)
Suture Removal PHP 300.00
(Locator)
Eye / Ear Irrigation PHP 150.00 +

(SBMA Employee) supplies used
Eye / Ear Irrigation PHP 300.00 +
(Locator) supplies Used
Nebulization (SBMA PHP 60.00 +

Employee) supplies used
CITIZEN’S CHARTER
Nebulization (Locator) PHP100.00 st+
2019 (1
supplies used
Edition)
318
CCS-B19-PHS-07
REV00 /02-01-2020

Oxygen Inhalation PHP 60.00 /
(SBMA Employee) hour
Oxygen Inhalation PHP 80.00 /
(Locator) hour
Circumcision Packaged PHP650.00 +

4. Proceed to the (SBMA Dependent) supplies used
Office of the
Chairman and Circumcision Packaged PHP2,800.00
Administrator to (Locator) + supplies
receive CoR/CRTE used
ECG Services & Reading

Fee:
3working Authority
days
SBMA Employee / PHP250.00

Dependent
Locator /Visitors PHP 300.00

4. Present Official 4.0. Discharge of Patient None 2 minutes Nurse-on-Duty
Receipt
2 hours and 27
minutes
Remarks:
Medical assessment may take longer than 2 hours depending on the nature of
medical need of the patient.
CITIZEN’S CHARTER
2019 (1st Edition)
319
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
SEAPORT DEPARTMENT
External Services
CITIZEN’S CHARTER
2019 (1st Edition)
320
CCS-A6-SED-01
REV00 /02-01-2020
CLIENT STEPS 1. Issuance of SeaportFEES

AGENCY ACTION Controlled
TO BE Blank Forms (Manual)
PROCESSING / Anti –
PERSON
Pilferage Seal PAID TIME RESPONSIBLE
This procedure defines the roles and responsibilities of Seaport Department in

the issuance of Seaport Controlled Blank Forms and Anti Pilferage Seal.
Office or Department: Seaport Department
4. Proceed to the
Chairman and
Administrator to
receive CoR/CRTE Type of Transaction: Government to Business (G2B), Government to Citizens
(G2C), Government to Government (G2G)
days
Who May Avail: Authorized Ship Agents & Companies / Locator
Representatives / SBMA-Accredited Brokers,
Forwarders, Cargo Owners, & Port Users
(Private/Government)
1.Processing Form Request Slip Seaport Department
(a) Seaport Controlled Blank Form (a) Processing Branch Office
(b) Anti-Pilferage Seal (b) Cargo Monitoring Branch Office
Seaport Administration Bldg., Waterfront

Rd, Cor. Sampson Rd., SBFZ
(form can be downloaded at the SBMA
official website, under Seaport Department
http://www.mysubicbay.com.ph/about-
us/departments/seaport-department)
CITIZEN’S CHARTER
2. Special Power of Attorney ( SPA) From the Clients Office
2019 (1st Edition)
321
CCS-A6-SED-01
REV00 /02-01-2020

CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
1. Receipt, review & log

of Request Slip
(including assigning of
Form Sequence
Number)
4. Proceed to the Note: Anti Pilferage
Office of the Seal is issued at the
Chairman and Cargo Control Branch
Administrator to while Seaport
receive CoR/CRTE Controlled Forms Processing Officer I
(Bring-In Permit, (Control Form)
Gatepass/Sub- None 10 minutes
Gatepass , Application
3working Authority
days
1. Submit Duly for Temporary Transfer
Accomplished from Subic Bay
Processing Form Freeport,
Request with Transshipment
Cargo Checker I
Special Power of Declaration
(A-P Seal)
Attorney (SPA) Vessel Entry
Clearance, Vessel Exit
Clearance) are issued
at the Processing
Branch.
2. Approval of Request Branch Head /

None 5 minutes
Slip Alternate
3. Endorsement of
Approved Request Slip
None 5 minutes Processing Officer I
to Billing Office,
Accounting Dept.
4. Preparation of Billing
None
Assessment fees
2. Receipt of Billing
Statement
using IFMS CITIZEN’S CHARTER
10 minutes
Billing Officer I
(Accounting Dept.)
2019 (1st Edition)
5. Issuance of Billing None
Assessment
322
CCS-A6-SED-01
REV00 /02-01-2020

6. Receipt of Payment
and Billing Statement,
refer to Board Approved
P 300 per form
Tariff (Board Resolution
or
No. 18-05-00716 dated
4. Proceed to the P 50 per seal
May 24, 2018 & 13-09-
OfficePayment
3. of the of 4870 dated October 11,
Chairman and
Blank Form / Anti- 2013) Cashier
10 minutes
Administrator
Pilferage Sealto
Fee (Treasury Dept.)
receive CoR/CRTE
7. Issuance of SBMA
None
Official Subic Bay Metropolitan
Receipt
days
8. Verification of Official
Receipt (OR) and
Issuance of ;
4. Receipt of
Seaport Controlled Processing Officer I /
Blank Form / Anti- (a) Seaport Controlled (Control Form)
Pilferage Seal Blank Form
None 5 minutes
Cargo Checker I
(b) Anti-Pilferage Seal
(A-P Seal)
Notes:
Processing time is measured per document. Total Lead Time is 1 hour and 7 minutes which includes
travel and waiting time.
CITIZEN’S CHARTER
2019 (1st Edition)
323
CCS-A6-SED-02
REV01 /12-15-2020
CLIENT STEPS 2. Processing of Seaport

AGENCY ACTION
FEESCargo
TO BEClearance/Permit
PROCESSING (Manual)
PERSON

the Processing of Seaport Cargo Clearance/Permit (Manual).

4. Proceed to the
Chairman and
Administrator to Government to Business (G2B), Government to
receive CoR/CRTE Citizens (G2C), Government to Government (G2G)
Who May Avail: Companies / Locator Representatives / SBMA-
Accredited Brokers, Forwarders, Cargo Owners, & Port
TOTAL PROCESSING TIME Users (Private/Government)
3working days
Processing Branch Office Seaport

Department, Seaport Administration
1. Seaport Controlled Application Form
Bldg., Waterfront Rd, Cor. Sampson
Rd., SBFZ
2. Special Power of Attorney to process From the Clients Office
Billing Office, Seaport Administration

3. Port Charges Payment Bldg., Waterfront Rd, Cor. Sampson
(Billing Assessment and Official Receipt, Rd., SBFZ and Treasury Department,
if Applicable, see Note 1.1) Bldg. 299, Water Front Rd., SBFZ or
any SBMA Cashier Booth
4. Major Requirements per Type of Cargo
Clearances /Permits:
For Bring-In Permit
a. Delivery Receipt with Seaport Cargo
Checker’s “Cleared for Entry” stamp (if Tipo Sentry, SFEX, SBFZ
already inside SBFZ)
Cargo Monitoring Branch Office
b. Permanent Tally Sheet (if alreadySeaport Department, Seaport
inside SBFZ) Administration Bldg., Waterfront Rd,
Cor. Sampson Rd., SBFZ
CITIZEN’S CHARTER
c. Farm-out/Bring-out Permit from other
PEZA/Economic Zone
economic zone
2019 (1st Edition)
d. Customs Boat Note Bureau of Customs Offices
324
CCS-A6-SED-02
REV01 /12-15-2020
FEES TO BE WHERE TO SECURE
PROCESSING PERSON
For Transshipment Declaration
Trade Facilitation and Compliance

a. Single Administrative Document Department, Seaport Administration
(SAD) Bldg., Waterfront Rd, Cor. Sampson
Rd., SBFZ
4. Proceed to the
Office of the
Chairman and Cargo Monitoring Branch Office
Administrator to Seaport Department, Seaport
b. Transshipment Tally Sheet
receive CoR/CRTE Administration Bldg., Waterfront Rd,
days
c. Invoice/Packing List From the Clients Office
d. Transshipment Permit from Bureau

Bureau of Customs Offices
of Customs (BOC)
e. Import Permit from PEZA authority

or Bring-In permit from otherPEZA/Economic Zone or Bureau of
economic zone or BOC-BondedCustoms Offices
Warehouse Registration
f. Customs Boat Note Bureau of Customs Offices
For Temporary Transfer

a. Single Administrative Document Department, Seaport Administration
(SAD) Bldg., Waterfront Rd, Cor. Sampson
Rd., SBFZ

Seaport Department, Seaport
b. Temporary Transfer Tally Sheet
Administration Bldg., Waterfront Rd,
CITIZEN’S CHARTER
c. Official Receipt for payment of Cash
2019 (1st Edition)
Bond from BOC
325
CCS-A6-SED-02
REV01 /12-15-2020
PROCESSING PERSON
For Manual Gatepass / Sub-Gatepass

a. Bill of Lading From the Clients Office
b. Invoice/Packing List From the Clients Office

4. Proceed to the Seaport Department, Seaport
Office of the c. Permanent Tally Sheet
Chairman and Cor. Sampson Rd., SBFZ
Administrator to d. Official Receipt of Tax Payment from
receive CoR/CRTE Bureau of Customs Offices
BOC
e. Verified Customs Entry from BOC Bureau of Customs Offices
days
5. For additional requirements by law
From different SBMA Offices or other
(please refer to the Seaport official
Government Agencies/Offices
checklist of requirements)

1. Receipt & recording of
duly accomplished
Seaport Controlled – 5 minutes Processing Officer I
Cargo Application and
Official Requirements
Note 1
1. Submission of (If necessary, Issuance (15 minutes) (Billing Officer,
duly accomplished of Billing Assessment Seaport Billing
Seaport Controlled for Port charges, see Branch, Accounting
Application Form Note 1.1) (Refer to Board Department)
and complete Approved Tariff,
Official (If necessary, Receipt of see Note 1.1)
Requirements Payment and Issuance (10 minutes)
(Original and of Official Receipt Port (SBMA Cashier,
Photocopies) charges, see Note 1.1) Treasury
Department)
(If Necessary, for
Verification from (5 minutes)
Statistic and Record (Record Officer
Statistic and Record
Branch, see Note 1.2)
CITIZEN’S CHARTER Branch)
2019 (1st Edition)
326
CCS-A6-SED-02
REV01 /12-15-2020
FEES TO
FEES TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY
AGENCY ACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
2. Review of duly
accomplished Seaport
Controlled-Cargo
Application and Official
Requirements
KPM details for review of
4. Proceed to the Specific Cargo Clearance
Office of the Application:
Chairman and . For Bring-In Permit
Administrator to 10 minutes - Local
receive CoR/CRTE inbound products
10 minutes -
Manufacturing company
15 PROCESSING
minutes - Petroleum
days
products by land,
cigarettes, liquors & other
products for direct export
and transshipment
For Transshipment
Declaration
*Local
20 minutes -
Manufacturing / trading
20 minutes - Ports user None 10-25 minutes Processing Officer II
25 minutes - Retail
products with multiple
sources
*Foreign
20 minutes - General
cargoes;
25 minutes - Cigarettes,
liquors, etc. with multiple
sources
15 minutes -
Manufacturing material
fabrication, plating, and
painting
20 minutes - Heavy
equipment and
machineries
For Manual Gatepass /
Sub-Gatepass
25 minutes - Mother CITIZEN’S CHARTER
Gatepass
10 minutes – Sub- 2019 (1st Edition)
Gatepass
327
CCS-A6-SED-02
REV01 /12-15-2020

3. Recommendation of
Seaport Controlled -
Cargo Application & its
attachments KPM details
for verification of specific
Cargo Clearance
4. Proceed to the Application
Office of the 5 minutes - Bring-In
Chairman and Permit
Administrator to 10 minutes -
receive CoR/CRTE Transshipment
Processing Branch
Declaration
None 5 -10 minutes Head / Authorized
10 minutes
- Temporary
TIME 3working days Alternate Signatory
Transfer
* For Manual Gatepass /
Sub-Gatepass
10minutes - Mother
Gatepass
5 minutes – Sub-
Gatepass
4. Approval of Seaport
Controlled -Cargo
Application General Manager /
(KPM includes GM’s staff None 35 minutes Authorized Alternate
recording) Signatory
2. Receipt of 5. Dry sealing,

Approved Seaport segregation, and release
Controlled – Cargo of Approved Seaport
Clearance/ Permit Controlled – Cargo
None 5 minutes Processing Officer I
and Original Official Clearance/Permit and
Requirements Original Official
Requirements
CITIZEN’S CHARTER
2019 (1st Edition)
328
CCS-A6-SED-02
REV01 /12-15-2020
1 hour and PERSON
CLIENT STEPSTOTALAGENCY ACTION
PROCESSING TIME PAID TIME
50 minutes RESPONSIBLE
Notes:
Note 1 . This process includes sub-processes that require clearances from other SBMA departments
and government agencies. Only those applications with complete requirements will be processed. Prior
to submission of the application at Processing Branch, the following items must be first settled or
accomplished:
4. Proceed to the
1.1.
Office Some applications require Port Charges payment in which case, an additional 15 minutes
of the
shall be added
Chairman and to the KPM time for Billing Assessment, which is conducted by Seaport Billing Branch,
Accounting
AdministratorDepartment.
to For billing payment at SBMA cashier's booths (Treasury Department)
processing time is 10 minutes . For Port Charges, please refer to Board Approved Tariff ( Board
receive CoR/CRTE
Resolution No. 18-05-00716 dated May 24, 2018 & 13-09-4870 dated October 11, 2013). Cargoes that
uses the pier and wharves are required to pay the said Port Charges.
1.2. For Temporary Transfer and Sub-Gatepass (of Petroleum Products) Applications, an
endorsement from Statistic and Record Branch shall be required to verify the return of previous
temporary transfer cargoes and the actual quantity pulled out for petroleum products prior to
evaluation of application. Said step has a KPM of 5 minutes.
Note 2. In the case of used but expired Manual Gatepass and Sub Gatepass, a RE-DATING shall be
imposed under the following conditions;
a. No changes have been made pertaining to the information provided therein.
b. The permit is still readable and in good condition.
c. With SBMA Official Receipt as proof of payment for the processing fee on re-dating / renewal
of permit.
d . Re-checking of cargoes has been conducted.
Re-dating shall be manifested thru stamp bearing the signature and name of the Processing Head,
the date which shall be the basis for the effectivity of the permit and the Official Receipt Number for the
payment of new processing fee.
Note 3. Processing time is measured per document. Total Lead Time which includes travel and
waiting time for specific Cargo Clearance is as follows:
a. 2 hours and 26 minutes - Bring-In Permit
b. 2 hours and 41 minutes - Transshipment Declaration
c. 2 hours and 31 minutes - For Temporary Transfer
d . 2 hours and 41 minutes - Manual Gatepass / Sub-Gatepass
CITIZEN’S CHARTER
2019 (1st Edition)
329
CCS-A6-SED-03
REV01 /09-30-2021
CLIENT STEPS 3. Processing of Vessel

AGENCY ACTION Entry
FEES Clearance
the Processing of Vessel Entry Clearance.
4. Proceed to the
Type of Transaction: Government to Business (G2B), Government to Citizens
Office of the
Chairman and
Administrator to Who May Avail: Ship Agents, Authorized Company Representatives
receive CoR/CRTE (Private/Government)
days
1. Vessel Entry Clearance Form
Rd., SBFZ
2. Special Power of Attorney to process From the Clients Office (Ship Agent)
3. Vessel Registration From the Clients Office (Vessel)
Labor Department, Room 116, Bldg.

4. Ship Agent’s Accreditation 255, Barryman Road, Subic Bay
Freeport Zone

1.Submit Duly
Accomplished
Vessel Entry 1. Receipt, Log and
Clearance Review of Vessel Entry
Application with Clearance Application
complete (During the submission
requirements of the duly accomplished
None 20 minutes Processing Officer II
Vessel Entry Clearance
(for Saturday and
Holiday, submission form the Declaration of
of application with Insurance [Protection-
Indemnity Insurance]
CITIZEN’S CHARTER
complete
requirements can be must be reflected.)
send through
electronic mail see 2019 (1st Edition)
Note 2)
330
CCS-A6-SED-03
REV01 /09-30-2021

2. Recommendation of Processing Branch

Vessel Entry Clearance None 5 minutes Head / Authorized
Application Alternate Signatories
4. Proceed to the
Office of the 3. Approval of Vessel
Chairman and Entry Clearance General Manager /
Administrator to Application None 20 minutes Authorized Alternate
receive CoR/CRTE (KPM includes GM’s Signatories
staff recording)
days
2. Receipt of
Approved Vessel 4. Dry sealing,
Entry Clearance segregation, and release
and await for the of Approved Vessel Entry
advice of SPAM Clearance None 4 minutes Processing Officer II
Schedule from (for the Ship Pre-Arrival
Port Traffic Branch Meeting or SPAM, see
(for Saturday and
Note 1)
Holiday, electronic
approval see Note 2)
Notes:
Note 1. The Port Traffic Branch shall notify the Ship Agent about the SPAM Schedule thru text
message or phone call after the line up is completed.
Note 2. For Saturday (9:00 am to 5:00 pm only), submission of application with complete requirements
can be send through electronic mail. Upon review and recommendation of the Processing Branch Head,
said application will be approved by the Seaport General Manager. The thread of conversion must be
printed and attached in the application as proof of approval when presented to the Shipboarding Party
during Ship Boarding Inspection. KPM may differs, depending on the time of responses.
Note 3. Processing time is measured per document. Total Lead Time is 1 hour and 4 minutes which
includes travel and waiting time.
CITIZEN’S CHARTER
2019 (1st Edition)
331
CCS-A6-SED-04
REV01 /09-30-2021
CLIENT STEPS 4. Processing of Vessel

AGENCY ACTION ExitTO
FEES Clearance

the Processing of Vessel Exit Clearance.

4. Proceed to the Government to Business (G2B), Government to Citizens
Office of the (G2C), Government to Government (G2G)
Chairman and
Who May Avail: Ship Agents, Authorized Company Representatives
Administrator to
receive CoR/CRTE

days
1. Vessel Exit Application Form
Bldg., Waterfront Rd, Cor. Sampson Rd.,
SBFZ
3. Outward Manifest From the Clients Office (Vessel)

4. If required, Philippine Coast Guard
Philippine Coast Guard Office
Clearance (Roll Book for Local Vessel)
5. Exit Mandatory Requirements, if
applicable (Initial in the Vessel Exit
Application )
Cargo Control Branch Office, Bldg.
1055, Argonaut Hiway, NSD Compound,
SBFZ or
a. Cargo Documents Cleared
Cargo Monitoring Branch Office Seaport
Administration Bldg., Waterfront Rd, Cor.
Sampson Rd., SBFZ
b. Port Charges (see Note 1.1) Bldg., Waterfront Rd, Cor. Sampson Rd.,
SBFZ
Harbor Pilot Office, Seaport
c. Pilotage Services Administration Bldg., Waterfront Rd, Cor.
Sampson Rd., SBFZ
d. Tugboat Service Tugboat Service Provider Office
CITIZEN’S CHARTER
e. Penalties 2019 Bldg., Waterfront Rd, Cor. Sampson Rd.,
(1st Edition)
SBFZ
332
CCS-A6-SED-04
REV01 /09-30-2021
FEES TO
FEES TO BE
BE PROCESSING
PROCESSING PERSON
CLIENTSTEPS
CLIENT STEPS AGENCY
AGENCY ACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
1. Receipt, Recording, &

Review of duly 5 minutes Processing Officer I
accomplished Vessel
Exit Clearance
Application
4. Proceed to the of (If necessary, Issuance
1.Submission (15 minutes) (Billing Officer,
Officeaccomplished
duly of the of Billing Assessment Seaport Billing
Chairman
Vessel and Exit for Port charges, see Branch, Accounting
Administrator to
Clearance (Refer to Board
Note 1.1) Department)
receive CoR/CRTE
Application Form Approved Tariff,
and complete (If necessary, Receipt see Note 1.1)
Official of PROCESSING
Payment and (10 minutes) (SBMA Cashier,
Requirements
TOTAL
Issuance
of
TIME
Official
3working days
Treasury
Receipt Port charges, Department)
(for Saturday and see Note 1.1)
Holiday, submission
of application with (For other requirements, (15 minutes) (Tugboat, Harbor
complete
see Note 1.2) Pilot and Terminal
requirements can be
Officer)
send through
electronic mail see 2. Recommendation of Processing Branch
Note 2) None 5 minutes Head / Authorized
Vessel Exit Clearance
Application Alternate Signatories
3. Pre-Approval of
Vessel Exit Clearance General Manager /
Application (KPM None 20 minutes Authorized Alternate
includes GM’s staff Signatories
recording)
2. Receipt of Pre-
Approved Vessel 4. Segregation & Release
Exit Clearance of Pre-Approved Vessel
(Ship Agent must Exit Clearance (White -
attend of Pre- Clients Copy)
Departure None 5 minutes Processing Officer II
Inspection, See Endorsement of Pre-
Note 2) Approved Vessel Exit
Clearance (Yellow,
(for Saturday
Holiday,
and Green, and Orange) to
CITIZEN’S CHARTER
electronic Port Operations Division
approval see Note 2)
2019 (1st Edition)
1 hour and
15 minutes
333
CCS-A6-SED-04
REV01 /09-30-2021
Notes: FEES TO BE PROCESSING PERSON

Note 1. This process includes sub-processes that require clearances from other SBMA departments
and government agencies. Only those applications with complete requirements will be processed. Prior
to submission of the application at Processing Branch, the following items must be first settled or
accomplished:
1.1. For payment of Port Charges, Ship Agent must proceed to Seaport Billing, Accounting
Department in which case, an additional 15 minutes shall be added to the KPM time for Billing
Assessment. For billing payment at SBMA cashier's booths (Treasury Department) processing time is
4. Proceed to the
10 minutes . For Port Charges, please refer to Board Approved Tariff ( Board Resolution No. 18-05-
Office of the
00716 dated May 24, 2018 & 13-09-4870 dated October 11,2013).
Chairman and
1.2. Prior to the submission of duly accomplished Vessel Exit Clearance by the Ship Agent to the
Administrator to
Processing Branch, the Ship Agent must first secure necessary clearances (If applicable) :(a) Cargo
receive CoR/CRTE
Document Cleared from TOD Personnel - Document Clearance Officer or Cargo Checker I, (b)
Pilotage Services from Harbor Pilot Office, (c) Tugboat Service from Tug Boat Office, (d) Penalties
TOTAL
from Billing Officer. Subic Bay Metropolitan Authority
SBMAPROCESSING TIME for services rendered
share will be charged 3working
by days
the service providers, see
Board Approved Tariff ( Board Resolution No. 18-05-00716 dated May 24, 2018 & 13-09-4870 dated
October 11, 2013). Said KPM may take with a minimum time of 15 minutes.
Note 2. For Saturday (9:00 am to 5:00 pm only), submission of application with complete requirements
(see Note 1.1 and 1.2, specially payment of port charges) can be send through electronic mail. Upon
review and recommendation of the Processing Branch Head, said application will be approved by the
Seaport General Manager. The thread of conversion must be printed and attached in the application as
proof of approval when presented to the Shipboarding Party during Pre Departure Inspection. KPM
may differs, depending on the time of responses.
Note 3. Conduct Actual Pre-Departure Inspection and Approval of Vessel Exit Clearance (Marking of
Pre-Departure Portion) . The attending Ship Agent must assist the Port Operation Division in the
Conduct Actual Pre-Departure Inspection. After the "Actual Pre-Departure Inspection" the vessel will
be cleared for exit and the clearance will be approved.
3.1. As part of the SPAM – MOA, it is the duties and responsibilities of the Ship Agent to arrange
transport facilities for Ship Boarding Team (SBT) when vessel is at the anchorage, Agusuhin Point or
KSS. (see SPAM Form 6.2.e). Therefore the Ship Agent must coordinate and update the Port
Operations Division (Port Communication Branch and Ship Boarding & Safety Branch) regarding
transport facilities details that were pre-arranged prior to the actual pre departure inspection.
Note 4. Processing time is measured per document. Total Lead Time is 1 hour and 50 minutes,
excluding KPM for the Exit Mandatory Requirements Endorsement, Actual Pre-Departure Inspection
and Endorsement of Port Operations Division Copy Copies.
CITIZEN’S CHARTER
2019 (1st Edition)
334
CCS-A6-SED-05
REV01 /06-30-2021
5. Processing of Gate FEES

Pass TO
Management System (GMS)

the Processing of Gate Pass Management System (GMS).
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE Who May Avail: Companies / Locator Representatives / SBMA-
Accredited Brokers, Forwarders, Cargo Owners, & Port
Users (Private/Government)
3working days
WHERE TO SECURE
1. Print out of GMS (SUBMITTED status) Lodging using GMS (VASP Website)

3. Port Charges Payment Bldg., Waterfront Rd, Cor. Sampson Rd.,
(Billing Assessment and Official Receipt, SBFZ and Treasury Department, Bldg.
if Applicable, see Note 1.1) 299, Water Front Rd., SBFZ or any
SBMA Cashier Booth
a. Bill of Lading From the Clients Office
b. Invoice/Packing List From the Clients Office

c. Permanent Tally Sheet
SBFZ
d. Official Receipt of Tax Payment from
BOC
e. Verified Customs Entry from BOC Bureau of Customs Offices
f. Bill of Lading CITIZEN’S CHARTER

From the Clients Office
5. For additional requirements by st
2019 (1lawEdition)
From different SBMA Offices or other
(please refer to the Seaport official
Government Agencies/Offices
checklist of requirements)
335
CCS-A6-SED-05
REV01 /06-30-2021

FEES TO BE
PAID PROCESSING
TIME PERSON
RESPONSIBLE
1.Receipt, recording of
Automated Gatepass
4. Proceed to the with Official
Office of the Requirements &
Chairman and assignment by 4 minutes Processing Officer I
(Refer to Board
Administrator to Processing Office
Approved Tariff
receive CoR/CRTE Note1
for Port
(If necessary, Issuance
Charges and
of Billing Assessment (15 minutes) (Billing Officer,
Processing Fee 3working days
for PROCESSING
Port charges,TIME
see
[SBMA
Seaport Billing
Note 1.1) Branch, Accounting
Processing fee
Department)
of Php 300.00
(If necessary, Receipt
and VASP
of Payment and
Convenience
Issuance of Official (10 minutes)
fee of
Receipt Port charges, (SBMA Cashier,
1. Submission of Php 50.00], see
see Note 1.1) Treasury
GMS Print Out Note 1.1)
Department)
and complete
(If Necessary, for
Official
Verification from (5 minutes)
Requirements
Statistic and Record (Record Officer
(Original and
Branch, see Note 1.2) Statistic and Record
Photocopies)
Branch)
Mother Gatepass:
2. Review & Tagging of
20 minutes
Automated Gatepass None Processing Officer II
Sub Gatepass:
as “EVALUATED”
15 minutes
3. Tagging of Automated Authorized Division

Gatepass as None 10 minutes Chief / Processing
“RECOMMENDED” Branch Head
4. Tagging of Automated
Gatepass as
General Manager /
“APPROVED”:as
“RECOMMENDED”
CITIZEN’S
None CHARTER
35 minutes Authorized Alternate
Signatories
(KPM includes GM’s 2019 (1st Edition)
staff recording)
336
CCS-A6-SED-05
REV01 /06-30-2021

CLIENT STEPS AGENCY ACTION FEESPAID
CLIENT STEPS AGENCY ACTION TIME RESPONSIBLE
2. Receipt of
Original
6. Release of attached
Documents and
Original Documents None 5 minutes Processing Officer I
Confirmation
(Official requirements)
GMS is
4.Approved
Proceed to the
Office of the
Chairman and 1 hour and
Administrator to 44 minutes
Notes:
Subic Bay
receive CoR/CRTE
Metropolitan Authority
Note 1. Since said process is an electronic web base system clients must be enrolled or registered first
to the system. Also, this process includes sub-processes that require clearances from other SBMA
departments and government agencies. Only those lodge applications with complete requirements and
sufficient balance will be processed. Prior to submission of the application at Processing Branch, the
following items must be first settled or accomplished:
1.1. Some applications require Port Charges payment in which case, an additional 15 minutes
shall be added to the KPM time for Billing Assessment, which is conducted by Seaport Billing Branch,
Accounting Department. For billing payment at SBMA cashier's booths (Treasury Department)
processing time is 10 minutes . For Port Charges and Processing Fee , please refer to Board
CITIZEN’S CHARTER
Approved Tariff ( Board Resolution No. 18-05-00716 dated May 24, 2018 & 13-09-4870 dated October
11, 2013) (SBMA Processing fee of Php 300.00 and VASP Convenience fee of Php 50.00). Cargoes
that uses the pier and wharves are required to pay the said Port Charges.
1.2. For Sub-Gatepass (of Petroleum Products) Applications, an endorsement from Statistic and
2019 (1st Edition)
Record Branch shall be required to the actual quantity pulled out for petroleum products prior to
evaluation of application. Said step has a KPM of 5 minutes.
Note 2. Processing time is measured per document. Total aggregate time is 2 hours and 17 minutes
which includes travel and waiting time.
337
CCS-A6-SED-06
REV01 /06-30-2021
6. Issuance of Clearance forTO

FEES Cargoes Entering or Exiting
BE PROCESSING Tipo
PERSON
(Outer Gate) PAID TIME RESPONSIBLE

the Issuance of Clearance for Cargoes Entering or Exiting Tipo.
4. Proceed to the
Office of the Government to Business (G2B), Government to Citizens
Chairman and (G2C), Government to Government (G2G)
Administrator to
Who May Avail: Authorized Company Representatives, SBMA-Accredited
receive CoR/CRTE
Brokers, Cargo Owners (Private/Government)
TOTALCHECKLIST
PROCESSING Subic Bay Metropolitan
OFTIME
REQUIREMENTS Authority
3workingWHERE
days TO SECURE
FOR EXIT
1. Approved Cargo Clearance/Permit

(for Manual, it must have a Dry Seal)
a. Gatepass / Subgatepass (Manual)
b. Gatepass / Subgatepass –
(Gatepass Management System / GMS)
c. Transshipment Declaration (Manual)Seaport Department or Trade

Facilitation and Compliance
d. Transshipment – Department, Seaport Administration
(Gatepass Management System / GMS) Bldg., Waterfront Rd, Cor. Sampson
Rd., SBFZ
e. Export Declaration (Manual)
f. Automated Export Documentation

System (AEDS)
g. Temporary Transfer (Manual)
FOR ENTRY
1. Delivery Receipt or Proof of Ownership

From the Client’s Office
CITIZEN’S
2. Invoice or Packing List (if applicable) CHARTER
2019 (1st Edition)
338
CCS-A6-SED-06
REV01 /06-30-2021

a. Bring – In Permit (if available)

Administration Bldg., Waterfront
4. Proceed to the b. Temporary Transfer (for returned article) Rd, Cor. Sampson Rd., SBFZ
Office of the
Chairman and
Administrator to b. Farm Out Permit
receive CoR/CRTE
c. Electronic Transit Admission Permit
(ETAPS) From other Economic Zone
d. Electronic Export Documentation System
(EEDS)

1. Submission of 1. Receipt, Review, &

Approved Cargo Recording of Approved
None 5 minutes Cargo Checker
Clearance / Cargo Clearance /
Permit documents Permit documents
2. Assist in the
Verification of 2. Verification of Actual
Actual Cargo Cargo against Cargo None 25 minutes Cargo Checker
against Cargo Documents
Documents
2.1 For Entry
Only 2.1. For Entry; Review
Accomplished of and Logged of
None (10 minutes) Cargo Checker
Clearance for Clearance for
Inspection Inspection Application
Application
2.2 For Entry
2.1. For Entry; Logged,
Only Signed and
Accomplished and
Receive copy of None (17 minutes) Cargo Checker
Tally Sheet or
Issue Tally Sheet or
Returned Article
CITIZEN’S CHARTER
Returned Article
2019 (1st Edition)
339
CCS-A6-SED-06
REV01 /06-30-2021

3. Stamping of “Cleared
for Entry or Exit“ for
manual Approved
Cargo Clearances
None 2 minutes Cargo Checker
4. Proceed to the
3. Receipt cleared (Secure Seaport Copy)
Office of the
documents & /or tagged status as
Chairman and
actual entry or exit EXITED for GMS and
Administrator to AEDS application
Subic Bay
cargoes
receive CoR/CRTE
4. Release
TOTAL of
PROCESSING cleared
TIME 3working days
None 1 minute Cargo Checker
documents & cargoes
Metropolitan Authority For Entry

50 minutes
For Exit
33 minutes
Notes
CITIZEN’S CHARTER
Note 1: On Entry of Cargo, for the verification (physical inspection) parameters, please see Note 2 of
Inspection of Cargo (Cargo Clearance Application-Tally Sheet)
2019 (1st Edition)

Note 2: Exit of scrap materials at Tipo Gate shall be TWO (2) HOURS after the release of the approved
Gatepass from Seaport Processing Branch. No pull-out of scrap materials beyond 9:00PM. No pull-out of
scrap materials during Saturdays, Sundays and Holidays.
Note 3: Processing time is measured per document. For Entering Cargo the Total Lead Time is 1 hour
and 4 minutes while for Exiting Cargo the Total Lead Time is 47 minutes which includes travel and
waiting time.
340
CCS-A6-SED-07
REV02 /09-30-2021
CLIENT STEPS 7. Inspection of CargoFEES

AGENCY ACTION (Cargo
TO Clearance Application-Tally
BE PROCESSING PERSONSheet)
To facilitate and ensure that all cargoes admitted / exited in the zone are
inspected (if the actual cargo conforms on what is declared in the cargo
documents) and issued with a Tally Sheet.
4. Proceed to the
Office of the
Chairman and
Administrator to Who May Avail: Companies / Locator Representatives, SBMA-Accredited
receive CoR/CRTE Brokers, Forwarders, Cargo Owners, & Port Users
TOTALCHECKLIST
PROCESSING Subic Bay Metropolitan
OF REQUIREMENTS
TIME Authority
WHERE
3working days TO SECURE
1. Duly accomplished Clearance for
Inspection Form or apply using On-Line
Clearance for Inspection using the link Cargo Monitoring Branch Office Seaport
below: Department, Seaport Administration Bldg.,
https://docs.google.com/forms/d/e/1FAIpQL Waterfront Rd, Cor. Sampson Rd., SBFZ
Sfho7NGstsY48Nj6tluu7S8easooIxMj6d8fF
-Waa6B_88nqQ/viewform

For Import
a. Approved Declaration for Admission
(Manual) or Trade Automation andTrade Facilitation and Compliance
Facilitation System (TAFS-Automated) orDepartment, Seaport Administration Bldg.,
Single Administrative Document (SAD) -Waterfront Rd, Cor. Sampson Rd., SBFZ
for Port of Subic Discharge
b. Approved Electronic Transit Declaration
and Admission Permit System (ETAPS)
with BOC Single AdministrativeFrom other Port
Document (SAD) - for other Port of
Discharge
Billing Office, Seaport Administration Bldg.,
Waterfront Rd, Cor. Sampson Rd., SBFZ
c. Wharfage Fee, if applicable (Billing
and Treasury Department, Bldg. 299, Water
Assessment and Official Receipt)
Front Rd., SBFZ or any SBMA Cashier
Booth
d.
CITIZEN’S CHARTER Billing Office, Seaport Administration Bldg.,
Storage Fee, for more than 10 days, ifWaterfront Rd, Cor. Sampson Rd., SBFZ
applicable (Billing Assessment
2019 (1st andEdition)
and Treasury Department, Bldg. 299, Water
Official Receipt) Front Rd., SBFZ or any SBMA Cashier
Booth
341
CCS-A6-SED-07
REV02 /09-30-2021
PROCESSING PERSON
e. Bill of Lading From the Clients Office
f. Invoice / Packing List From the Clients Office
For Export
a. Approved Export Declaration (Manual)
4. Proceed to the Trade Facilitation and Compliance
or Automated Export Documentation
Office of the Department, Seaport Administration
System (AEDS-Automated) or Export
Chairman and Bldg., Waterfront Rd, Cor. Sampson Rd.,
Single Administrative Document - for
Administrator to SBFZ
Port of Subic Loading
receive CoR/CRTE b. Approved Export Declaration (Manual)
or Electronic Export Declaration
TOTALSystem (EEDS-Automated) with BOCFrom
PROCESSING TIME other Port
3working days
Export Single Administrative Document
(SAD) - for other Port of Loading
c. Invoice / Packing List From the Clients Office
d. Wharfage Fee, if applicable (Billing
SBFZ and Treasury Department, Bldg.
299, Water Front Rd., SBFZ or any
SBMA Cashier Booth
e. Booking Confirmation Shipping Lines
For Bring-In Permit

a. Bring-In Permit Application
SBFZ
b. Delivery Receipt with Seaport Cargo
Checker’s “Cleared for Entry” stampTipo Sentry, SFEX, SBFZ /
and /or Farm-out/Bring-out PermitPEZA/Economic Zone
from other Economic Zone
d. Customs Boat Note Bureau of Customs Office

e. Wharfage Fee, if applicable (Billing
CITIZEN’S CHARTER
st SBMA Cashier Booth
2019 (1 Edition)
342
CCS-A6-SED-07
REV02 /09-30-2021
PROCESSING PERSON
For Transhipment Declaration
a. Transhipment Declaration Application
SBFZ
b. Approved Declaration for Admission
4. Proceed to the (Manual) or Trade Automation and
Office of the Facilitation System (TAFS-Automated)
Chairman and or Single Administrative Document -
SBFZ
Administrator to SAD
receive Cora/CRTE c. Approved Transit Declaration and
Admission Permit with BOC Single
From other Port
Administrative Document (SAD) - for
TOTALother Subic Bay Metropolitan Authority
PROCESSING TIME
Port of Discharge 3working days
d. Invoice/Packing List From the Clients Office
e. Transhipment Permit from Bureau of
Bureau of Customs Office
Customs (BOC)
f. Import Permit from PEZA authority or
Bring-In permit from other economicPEZA/Economic Zone or Bureau of
zone or BOC-Bonded WarehouseCustoms Office
Registration
g. Customs Boat Note Bureau of Customs Office
h. Wharfage Fee, if applicable (Billing
SBMA Cashier Booth
i. Storage Fee, for more than 10 days, ifBldg., Waterfront Rd, Cor. Sampson Rd.,
applicable (Billing Assessment andSBFZ and Treasury Department, Bldg.
Official Receipt) 299, Water Front Rd., SBFZ or any
SBMA Cashier Booth
a. Temporary Transfer Application
SBFZ
CITIZEN’S CHARTER
b. Approved Declaration for Admission
(Manual) or Trade Automation and
2019 (1st Edition)
Facilitation System (TAFS-Automated)
or Single Administrative Document -
SBFZ
SAD
343
CCS-A6-SED-07
REV02 /09-30-2021

c. Certification from the Company From the Clients Office

For Gatepass / Sub-Gatepass
a. Gatepass (Manual) or GMS Printout
4. Proceed to the Bldg., Waterfront Rd, Cor. Sampson
(Automated)-Application
Office of the Rd., SBFZ or Lodging using VASP
Chairman and System
Administrator to b. Bill of Lading From the Clients Office
receive CoR/CRTE
TOTAL PROCESSING
d. Customs Subic Bay Metropolitan
TIME
Entry from BOC 3working
Bureau Authority
days Office
of Customs

e. Wharfage Fee, if applicable (Billing
Rd., SBFZ and Treasury Department,
Bldg. 299, Water Front Rd., SBFZ or

f. Storage Fee, for Import more than
10 days and for Domestic more than
Rd., SBFZ and Treasury Department,
2 days, if Applicable (Billing
Bldg. 299, Water Front Rd., SBFZ or
g. Clearance / Permit from other
concerned SBMA departments &From different Offices
government agencies such as BOC
4. For additional requirements

For Vehicles
a. Certificate of Payment (CR) Land Transportation Office
b. Official Receipt (OR) of Certificate

Land Transportation Office
and Registration
c. Sales Invoice (if unit is register to
a buyer)
CITIZEN’S CHARTER
2019 (1st Edition)
344
CCS-A6-SED-07
REV02 /09-30-2021
PROCESSING PERSON
For Petroleum Products
a. Acknowledgement Receipt Department of Energy Office

b. Authority to Release Imported Goods
Bureau of Internal Revenue Office
(ATRIG)
c. Certificate of Product Quality and
Third Party - Surveyors Office
4. Proceed to the Quantity
Office of the For Plant or Agriculture Products
Chairman and
Administrator to Bureau of Plant Industry, Department of
receive CoR/CRTE Agriculture Office and / or National
a. Import Permit
Food Authority (for rice importation)
Office
b. Phytosanitary Certificate (from the
country of origin)
c. Authority to Release Imported Goods
Bureau of Internal Revenue Office
(ATRIG) (if necessary)
For Live Animal Products
Bureau of Animal Industry, Department
a. Import Permit
of Agriculture Office
b. Heath Certificate (from the country of
origin)
c. Landing Permit
of Agriculture Offices
d. Veterinary Heath Certificate
For Frozen Meat and Dairy Products
a. Veterinary Quarantine Certificate
b. Quarantine Certificate (from the
country of origin)
c. Animal Quarantine Inspection
For Fish Fry
CITIZEN’S CHARTER
Bureau of Fisheries and Aquatic
a. Clearance
2019 (1st Edition)
Resources Office
345
CCS-A6-SED-07
REV02 /09-30-2021

PAID
b. Quarantine Certificate (from the TIME RESPONSIBLE
country of origin)
Bureau of Fisheries and Aquatic
c. Quarantine Certificate
Resources Office
For Explosive Cargo
Fire and Explosive Unit, Philippine National
a. Clearance
Police (located at Camp Crame)
4. Proceed to the
Office of the For Tires, Electrical Products, Building /
Chairman and Construction Materials and other
Consumer Product
Administrator to
receive CoR/CRTE a. Import Commodity Clearance Department of Trade and Industry Office
For Scrap Material

TOTAL PROCESSING TIME Subic Bay Metropolitan
3working Authority
days
PPMD, Bldg. 709, Burgos Street, SBFZ
a. Clearance (stamp) LED, Bldg. 657,Sampson Rd, SBFZ
Ecology Department, 1/F Regulatory Bldg.

Labitan Street, corner Rizal Highway, SBFZ

1. Receipt of duly
accomplished Clearance
for Inspection Form or
On-Line Application
Response and
Requirements for
Verification / Review.
1.Submission of duly
(For Sub Gate Passes, especially on
accomplished System Auto – Approved transactions,
Clearance for said form is not required, since its
Mother Gatepass had already
Inspection undergone the mentioned requirement.
Application with The Time Submitted starts when the (Refer to Board
cargo personnel acknowledged its Office Staff /Cargo
complete Approved Tariff, 5 minutes
receipt and starts the evaluation of the Checker
Requirements form. The Assigned Cargo Checker see Note 1)
(either manual shall reflected in the form after the
Approval.
application form or This process includes sub-processes
through online that require clearances from other
SBMA departments and government
application) agencies.
For Manual Application, the request

CITIZEN’S CHARTER
must be encoded in the data base, prior
the evaluation that consume additional
5 minutes.
For On-Line Application, only those

2019 (1st Edition)
with complete-uploaded attachments
will the processed, incomplete are
automatically rejected )
346
CCS-A6-SED-07
REV02 /09-30-2021
FEES TO
FEES TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT STEPS
CLIENT STEPS AGENCY
AGENCY ACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
2. Recommendation for
2. For Manual Approval of accomplished TOD, Head /
Application, the Clearance for Inspection None 5 minutes Authorized Alternate
client will be notified Form (for manual Signatories
verbally confirming
application only)
that the request was
4.“Approved”
Proceed to the
Office of the 3. Approval of Clearance
For On-line for Inspection Form or
Chairman and
Application , the On-Line Application
Administrator to an
client will receive Response (“Time
receive CoR/CRTE
electronic mail Approved” will be
confirming the reflected on the form
Approval of the
application, then
upon
receiving it from
PROCESSING the
days General Manager /
General Manager’s
client must proceed None 20 minutes Authorized Alternate
Office, if manual
to the Cargo Signatories
Monitoring Office to application. For On-
assist in the physical line, the system will
inspection or submit generate an auto reply
a photo of the cargo electronic mail once the
for virtual application was
inspection. “Approved” and with a
timestamp )
4. For Manual, Issue Blank

Tally Sheet and Record to Dispatcher
Log Sheet
For Automated, System None 2 minutes
Log-In and Check / Scan
if GPN status is Cargo Checker
“SUBMITTED” (Verify
3. Assist Cargo Document in the System)
Checker and act as
witness of actual
25 minutes
physical Inspection
5. Actual Inspection of (Maximum except
or submit a photo of
Cargoes, See Note 2 None stripping and Cargo Checker
the cargo for stuffing)
virtual inspection.
.
6. For Manual, Fill up /
Accomplish and Sign 15 minutes
Tally Sheet
For Automated, Tag

CITIZEN’S
None CHARTER Cargo Checker
Document Transaction 2019 (1st Edition)
2 minutes
Status as “INSPECTED”
in the System
347
CCS-A6-SED-07
REV02 /09-30-2021
FEES
FEESTO
TOBE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENTSTEPS
CLIENT STEPS AGENCY
AGENCY ACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
7. Secure photocopy of
requirement (for Manual,
Seaport duplicate copy
must be secured)
4. Proceed to the
Office of the 8. For Manual, Issue /
4.Chairman
Receiptandof the Release the
Administrator
AccomplishedtoTally Accomplished Tally
receive
information Subic Bay
Sheet CoR/CRTE or Sheet
the
transaction StatusTOTAL
ForPROCESSING TIME
Automated, Inform
None 1 minute
3working days Cargo Checker
was Tag Document client
that the
was as Transaction Status was
“INSPECTED” in Tag Document was as
the System “INSPECTED” in the
System
1 hour and
(minimum KPM)
Notes: CITIZEN’S CHARTER

Note 1: This process includes sub-processes that require clearances from other SBMA departments and
government agencies. Only those applications with complete requirements will be processed. Prior to submission of
2019 (1st Edition)

the application at Cargo Control Branch, the following items must be first settled or accomplished:
1.1. Some applications require Port Charges payment in which case, an additional 15 minutes shall be added
to the KPM time for Billing Assessment, which is conducted by Billing Branch, Accounting Department. For billing
payment at SBMA cashier's booths (Treasury Department) processing time is 10 minutes . For Port Charges,
please refer to Board Approved Tariff ( Board Resolution No. 18-05-00716 dated May 24, 2018 & 13-09-4870 dated
October 11, 2013).
1.1.1: Cargoes that uses the pier and wharves are required to pay the Wharfage fee.
1.1.2: Upon arrival of cargo, it will be allowed to stay in the staging area for specific period and it will be free
of charge. However, if it exceed specific period the computation of charges will be retroactive from day one and
onwards. Should the cargo remain beyond the free storage period, an additional of 20% on the 10th day and an
another additional of 10% on every 10th day thereafter. Based on Board Resolution 14-12-5284 dated January 14,
2015 and Seaport Memorandum Circular 01-05-1331 dated October 1, 2001. For Board Approved Tariff, Board
Resolution No. 18-05-00716 dated May 24, 2018 and 13-09-4870 dated October 11, 2013.
1.1.1.2: For Import - 10 days
1.1.2.2: For Export - 7 days
1.1.2.3: For Transhipment - 10 days
1.1.2.4: For Domestic - 2 days
1.2. For On-Line Application, client must submit their complete pertinent documents using the Link, a Google
Form type program. For attachments, only PDF file can be upload. If Approved the client must print the electronic
mail response that will serves as the approved clearance for inspection.
348
CCS-A6-SED-07
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Note 2. The assigned Cargo Checker will proceed FEES TOto designated
BE PROCESSING area along withPERSON
the company
representative / processor / locator, and BOC for thePAID actual inspectionTIMEof the cargoes.
RESPONSIBLE
If noted of any
discrepancy or mis-declaration, the cargo will be held and the supervisor and / or Terminal Operations
Division will be notified for appropriate action, also the client will be advised to undertake necessary
corrective action. Prior to the inspection, Cargoes to be inspected must be intact with no evidence or sign
of tampering. If in case that tampering had occurred, said cargo will be held and subjected for
investigation. Unauthorized Inspection which includes, opening of the container and breaking of seals
shall be considered a violation of the Tariff and Custom Code of the Philippines, as well as other
Government Rules and Regulations on the matter. If required, a photo / picture of the cargo (including
4. Proceed to the
any identification number) with the inspecting / evaluating Cargo checker must be taken (said printing will
Office of the
be handled by the company representative / processor / locator). For Hundred (100%) Inspection, if
Chairman and
required, it may take additional time depending on the length of the activity. For Containerized Cargo, if
Administrator to
Subic Bay
required a SBMA Seal will be placed for security purposes.
receive CoR/CRTE
2.1 For Physical Inspection
2.1.1: For Loose Cargo (without Seal) / Livestock / Agricultural Product / Petroleum / Bulk / Break
– Bulk. KPM may vary TOTAL 05 – 15 minutes.
fromPROCESSING TIME 3working days
2.1.1.1: A Hundred Percent (100%) physical inspection will be conducted on the cargoes to
validate if actual cargoes (item and quantity) are same / conforms to declare in the document .
2.1.1.1.1: For items that are in boxes, crates, and pallets; sample item shall be opened
to be verified if necessary.
2.1.1.1.2: For Petroleum Product, Petroleum Company’s seal was verified, if the actual
seal conforms to declare in the document.
2.1.1.1. 2.1: The seal is check if it is intact and has “NO” sign of tampering.
2.1.1.1.2.2: If it is declared that the tank was empty, said tank opening must
be opened and visually inspected
CITIZEN’S CHARTER
2.1.1.1.3: Based on the document, Truck Number (License Plate) will be checked if it
conforms to the declaration in the attached document
2.1.2: For Loose Cargo / Close Van (to be Sealed). KPM may vary from 02 – 25 minutes except
on Stuffing or Stripping that may consume a KPM more a day.
2019 (1st Edition)

2.1.2.1: Based on the document, Truck Number (License Plate) will be checked if it
conforms to the declaration in the attached document prior opening of the close van.
2.1.2.2: If a cargo was declared as a “HOT ITEM” by the Bureau of Custom, a Hundred
Percent (100%) physical inspection will be conducted to validate if actual cargoes (items and quantities)
are same / conforms to declare in the document .
2.1.2.2.1: If Cargo is for pull out, Cargo checker shall ensure that all items to be
loaded or unloaded were entirely inspected. Stuffing or Stripping shall be done until the entire activity is
completed.
2.1.2.2.2: For items that are in boxes, crates, and pallets; it shall be opened to be
checked.
2.1.2.3: If a cargo was not declared as a “HOT ITEM” by the Bureau of Custom, only a Spot
Checking (10% or more) will be conducted to validate (Lot Sampling), if actual cargoes are same /
conforms to declared in the document.
2.2.3.1: For items that are in boxes, crates, and pallets; random sample items shall be
opened to be checked.
2.1.2.4: After the inspection, the close van will be closed and sealed (using SBMA SEAL) in
the presence of a cargo checker, company representative / processor / locator, and BOC.
2.1.2.4.1: SBMA SEAL will be issued by the Dispatcher upon presentation of the
payment (OR).
349
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2.1.3: For Containerized Cargo. KPM may FEES

varyTO BE02 –PROCESSING
from 25 minutes except on
PERSON
Under Guard
(Stripping or Stuffing) that may consume a KPM more a PAID
day. TIME RESPONSIBLE
2.1.3.1: Based on the document, the Original Seal Control Number (Bullet) and Container
Identification Number will be checked if it conforms to the declaration in the attached document prior
opening of the container van.
2.1.3.2: If a cargo was declared as a “HOT ITEM” by the Bureau of Custom, a Hundred
Percent (100%) physical inspection will be conducted to validate if actual cargoes (items and quantities)
are same / conform to declared in the document .
2.1.3.2.1: If Cargo is for pull out, Cargo checker shall ensure that all items to be
4. Proceed to the
loaded or unloaded were entirely inspected. Under Guarding (Stripping or Stuffing) shall be done until the
Office of the
entire activity is completed.
Chairman and
2.1.3.2.2: For items that are in boxes, crates, and pallets; all items shall be opened to
Administrator to
be verified.
Subic Bay
receive CoR/CRTE
2.1.3.3: If a cargo was not declared as a “HOT ITEM” by the Bureau of Custom, only a Spot
Checking (10% or more) will be conducted to validate (Lot Sampling), if actual cargoes are same /
conforms to declared TOTAL
in thePROCESSING
document. TIME 3working days
2.1.3.3.1: For items that are in boxes, crates, and pallets; a random sample items
shall be opened to be checked.
2.1.3.4: After the inspection, the container van will be closed and sealed (using SBMA SEAL)
in the presence of the cargo checker, company representative / processor / locator, and BOC.
2.1.3.4.1: SBMA SEAL will be issued by the Dispatcher upon presentation of the
payment (OR).
2.1.3.5: For Foreign / Local Transshipment or Gatepass of Port User, declared as Seal Intact
(STC), the following matter must be considered.
2.1.3.5.1: If Original Seal (Bullet) is intact, there’s “NO” need for an SBMA Seal, but if
CITIZEN’S CHARTER
original seal was broken a SBMA Seal will be place.
2.1.3.5.2: “NO” physical inspection on the actual cargo will be undertaken, only the
Cargo Declared Identification Numbers (Seal and Container Number) will be checked if it conforms to
the pertinent cargo document on hand.
2019 (1st Edition)

2.1.3.5.3: STC (Said To Contain) will be stamped on the Tally Sheet.
2.1.3.5.4: For other details to considered, refer to Seaport Memorandum
(SD/GM20140226-01) dated February 26, 2014.
2.1.4: For Vehicle / Heavy Equipment. KPM may vary from 10 – 15 minutes.
2.1.4.1: Based on the document, the Brand / Make, Model, Chassis Number, Engine
Number and other identification number will be checked if it conforms to the declaration in the document.
2.1.4.1.1: If necessary or required, a stencil of the identification number will be
attained.
2.1.5: For Scrap Materials. KPM may vary that may consume a KPM more than a day , due to
the Hundred Percent (100%) physical inspection requirement .
2.1.5.1: Necessary Clearance Stamp from PPMD, LED and Ecology with its respective
signature of authorized personnel must be verified on the document.
2.1.5.1.1: PPMD Stamp differs every day, scheduled stamp must be verified.
2.1.6: Based on the Bureau of Customs (Port Of Subic) Memorandum Order Number 1 – 2010 /
Selective Inspection of Export shipment. (Scope 2.1.1. – Using the AEDS computer workstation, review
Export Declarations / ED filed and identify export shipment to be selected for physical inspection, as
provided in Section 3.5 of the BOC SBMA Memo No. 01 – 2010.)
350
CCS-A6-SED-07
REV02 /09-30-2021
2.1.6.1: Said Memorandum justifiedFEES that TO

those
BE cargoes
PROCESSING
which uses AEDSPERSON computer
workstation were exempted for physical inspection, instead
PAIDonly a random TIMEselected item
RESPONSIBLE
will be subjected
to the inspection procedure.
2.2: For Virtual Inspection, only selected applications are allowed to conduct inspection using
pictures. Clients identified having seaport procedures violations are subject for actual physical inspection.
Only those with clear, identifiable and within the required photo parameters will be issued a tally sheet.
The cargo checker has the right to denied the issuance of tally sheet or to required the conduct of an
actual physical inspection or asked to resubmit another photos of the cargo, if the submitted photo does
not fall on the required parameters. The submitted photo must have a placard with date or a recent
4. Proceed to the
published newspaper, for date reference.
Office of the
2.2.1: Containerized Cargo
Chairman and
2.2.1.1: Loading; the client must submit photos of the (1) empty container prior loading, (2)
Administrator to
Subic Bay
during initial loading of cargo, (3) during middle part of loading- half full, (4) after the completion of
receive CoR/CRTE
loading and (5) during closing and sealing of the container. The container number and seal number must
be visible in the photo.
2.2.1.2:TOTAL PROCESSING
Unloading; TIMEsubmit photos of the
the client must 3working days
(1) closed container prior breaking
of seal (2) during initial unloading of cargo-after opening of container doors, (3) during middle part of
unloading- half empty, (4) after the completion of unloading and (5) empty container after unloading. The
container number and seal number must be visible in the photo.
2.2.2 Vehicle, Heavy Equipment and alike; the client must submit photos the of the (1) whole
cargo and (2) the chassis number. If the vehicle is a wingvan or close van, the client must submit a
photo of the opened van. If the cargo was declared as package, the inner cargo must be visible,
identifiable and in separate photo. Dismantle parts of the cargo must also be visible, identifiable and in
separate photo.
2.2.3. For Loose Cargo that are in boxes, crates, and pallets; the client must submit photo of the
CITIZEN’S CHARTER
(1) boxes, crates, and pallets as a whole and (2) separate photo of sample cargoes.
2.2.4. Scarp Materials; the client must submit photos the of the (1) whole cargo, (2) during initial
loading of cargo, (3) during middle part of loading- half full, (4) after the completion of loading and (5) the
plate number of the truck were the cargo was loaded.
lot. 2019 (1st Edition)

2.2.4. For Bulk and Break Bulk cargoes; the client must submit photo the of the (1) whole cargo
Note 3: Processing time is measured per document. The declared total Time may differ defending on
the location of the cargo.
351
CCS-A6-SED-08
REV02 /09-30-2021

Clearance for theFEES
ACTION Release
TO BEof PROCESSING
Cargoes from Inner Gates
PERSON
Containerized / Petroleum / Bulk / Break Bulk Cargoes (Entry /
Exit at Controlled Areas – Boton/NCT/Tank Farm/PPC/Leyte)
To facilitate and monitor the entry and exit of Containerized cargoes at New
Container Terminal, Bulk/Break Bulk cargoes at Boton/Leyte and Petroleum
products at the Tank Farm/PPC .
4. Proceed to the
Chairman and
Administrator to Type of Transaction: Government to Business (G2B), Government to Citizens
receive CoR/CRTE (G2C), Government to Government (G2G)
Who May Avail: Companies, Locator Representatives, SBMA-Accredited

TOTAL PROCESSING TIMEBrokers, Forwarders,
3working
Cargodays
Owners, & Port Users
CONTAINERIZED CARGO


(Gatepass Management System /
GMS)
Seaport Department or Trade
c. Transshipment Declaration (Manual)
d. Transshipment – Department, Seaport Administration
(Gatepass Management System / Bldg., Waterfront Rd, Cor. Sampson
GMS) Rd., SBFZ
e. Export Declaration (Manual)

f. Automated Export Documentation
System (AEDS)
g. Declaration for Admission (Manual)
h. Trade Automation and Facilitation

CITIZEN’S CHARTER
System (TAFS-Automated) or Single
Administrative Document (SAD) st
2019 (1 Edition)
352
CCS-A6-SED-08
REV02 /09-30-2021
PROCESSING PERSON
PETROLEUM PRODUCT

4. Proceed to the (Gatepass Management System / GMS)
Office of the
Chairman and c. Transshipment Declaration (Manual)
Administrator to
receive CoR/CRTE d. Transshipment – Seaport Department or Trade Facilitation
(Gatepass Management System / GMS) and Compliance Department, Seaport
TOTAL PROCESSING
e. Export Subic Bay Metropolitan Authority
DeclarationTIME
(Manual) 3working days
Sampson Rd., SBFZ
f. Automated Export Documentation System

(AEDS)
h. Trade Automation and Facilitation System

(TAFS-Automated) or Single Administrative
Document (SAD)
i. Bring – In Permit
2. Withdrawal Certificate from BIR Bureau of Internal Revenue Office
3. Certificate of Product Quality and Quantity From the Clients Office
4. Loading Certificate/Ticket (by Land only) Terminal Operators Office (PPC/PCSPC)
5. Gatepass from Locator or Delivery Receipt (by

Land only)
6. Surveyor’s Report (by Sea only) From the Third Party Surveyor Office
7. Bill of Lading and /or Outward – Coasting

Manifest (by Sea only)
CITIZEN’S CHARTER
2019 (1st Edition)
353
CCS-A6-SED-08
REV01 /06-30-2021
PROCESSING PERSON
BULK/BREAK BULK PRODUCT
(Gatepass Management System / GMS)
4. Proceed to the
Office of the c. Transshipment Declaration (Manual)
Chairman and d. Transshipment – Seaport Department or Trade Facilitation
Administrator to (Gatepass Management System / GMS) and Compliance Department, Seaport
receive CoR/CRTE Administration Bldg., Waterfront Rd, Cor.
e. Export Declaration (Manual) Sampson Rd., SBFZ
f. Automated Export Documentation System
TOTAL(AEDS) Subic Bay Metropolitan
days

h. Trade Automation and Facilitation System
(TAFS-Automated) or Single Administrative
Document (SAD)
i. Bring – In Permit
4. Weighing Ticket (by Land only) Terminal Operators Office (PPC/PCSPC)

5. Gatepass from Locator or Delivery Receipt (by
Land only)
6. Surveyor’s Report (by Sea only) From the Third Party Surveyor Office
7. Bill of Lading and /or Outward – Coasting
Manifest (by Sea only)

1. Submission of 1. Receipt, Review, &

Approved Cargo Recording of Approved
Clearance / Permit Cargo Clearance / Permit None 5 minutes Cargo Checker
documents and documents and
attachment attachment
2. Assist in the
Verification of 2. Verification of Actual
Actual
against
Cargo Cargo against
Cargo Documents CITIZEN’S
Cargo None
CHARTER
10 minutes Cargo Checker
Documents
2019 (1st Edition)
354
CCS-A6-SED-08
REV02 /09-30-2021

3. Stamping of “Cleared
for Entry or Exit“ for
manual Approved Cargo
Clearances (Secure
4. Proceed to the Seaport Copy) / or
Office of the Tagged status as
Chairman and EXITED for GMS and None 2 minutes Cargo Checker
3.Administrator
Receipt cleared
to AEDS application for
documents
receive
cargoes
Subic Bay
CoR/CRTE& NCT/PPC/Tank
actual entry or exit Coastal.
TOTAL
Farm-
Stamping of “Approved”
for PROCESSING
Boton and LeyteTIME 3working days
4. Release of cleared
documents & cargoes
Notes: CITIZEN’S CHARTER

Note 1: Virtual Exit scheme were applied for Gatepass / Subgatepass and Transshipment are conducted
2019 (1st Edition)

to free up traffic congestion at Tipo gate, applied only for Containerized and Petroleum Cargoes only.
Note 2: For Auto-Approved GMS, said application must be inspected first, then tagged to have Auto-
Approved Status, prior the issuance of clearance.
Note 3: Processing time is measured per document. Total Lead Time is 32 minutes which includes travel
and waiting time.
355
CCS-A6-SED-09
REV00 /02-01-2020
CLIENT STEPS 9. Clearance for the Release

AGENCY ACTION
FEES TOofBE
Bulk/Break Bulk Cargoes
PROCESSING (NSD)
PERSON
To facilitate and monitor the release of bulk / break bulk cargoes from Seaport
controlled areas.
4. Proceed to the Type of Transaction: Government to Business (G2B), Government to Citizens
Office of the (G2C), Government to Government (G2G)
Chairman and Companies, Locator Representatives, SBMA-Accredited
Administrator to Who May Avail:
Brokers, Forwarders, Cargo Owners, & Port Users
receive CoR/CRTE (Private/Government)
days
For Import
a. Approved Declaration for Admission
(Manual) or Trade Automation and
Facilitation System (TAFS-Automated)
or Single Administrative Document
SBFZ
(SAD)
b. Tally Sheet
SBFZ
c. Bill of Lading From the Clients Office
d. Invoice / Packing List From the Clients Office

e. Wharfage Fee (Billing Assessment and
Official Receipt)
SBMA Cashier Booth
f. Storage Fee, for more than 10 days, if Bldg., Waterfront Rd, Cor. Sampson Rd.,
applicable (Billing Assessment and SBFZ and Treasury Department, Bldg.
SBMA Cashier Booth
CITIZEN’S CHARTER
Deputy
g. Approved Letter for Conditional
Operations,
Administrator
Seaport
for Port
Administration
Transfer, if applicable 2019 (1st Edition)
SBFZ
356
CCS-A6-SED-09
REV00 /02-01-2020
PROCESSING PERSON
For Export
a. Approved Export Declaration (Manual)Trade Facilitation and Compliance

or Automated Export DocumentationDepartment, Seaport Administration
System (AEDS-Automated) or ExportBldg., Waterfront Rd, Cor. Sampson Rd.,
Single Administrative Document SBFZ
4. Proceed to the
Office of the Cargo Monitoring Branch Office Seaport
Chairman and Department, Seaport Administration
b. Tally Sheet
Administrator to Bldg., Waterfront Rd, Cor. Sampson Rd.,
receive CoR/CRTE SBFZ
c. Customs Boat Note (if Manual via
Manila)
d. Invoice / Packing List From the Clients Office

e. Wharfage Fee, for Subic LoadingBldg., Waterfront Rd, Cor. Sampson Rd.,
(Billing Assessment and OfficialSBFZ and Treasury Department, Bldg.
Receipt) 299, Water Front Rd., SBFZ or any
SBMA Cashier Booth)
f. Storage Fee, for more than 7 days, ifBldg., Waterfront Rd, Cor. Sampson Rd.,
applicable (Billing Assessment andSBFZ and Treasury Department, Bldg.
SBMA Cashier Booth)
For Bring In
a. Approved Bring In Permit
SBFZ
b. Delivery Receipt with Seaport Cargo
Checker’s “Cleared for Entry” stampTipo Sentry, SFEX, SBFZ /
and / or Farm-out/Bring-out PermitPEZA/Economic Zone
from other Economic Zone
c. Permanent Tally Sheet
CITIZEN’S CHARTER SBFZ
d. Customs Boat Note 2019 (1st Edition)

357
CCS-A6-SED-09
REV00 /02-01-2020
PROCESSING PERSON
e. Wharfage Fee, if Applicable (Billing
SBMA Cashier Booth)
4. Proceed to the
Applicable (Billing Assessment andSBFZ and Treasury Department, Bldg.
Office of the
Chairman and
SBMA Cashier Booth
Administrator to
receive CoR/CRTE For Transshipment Declaration
Bureau of Customs Offices and / or
TOTAL PROCESSING TIME Processing
3working daysBranch Office Seaport
a. Approved Transshipment Declaration Department, Seaport Administration
SBFZ
b. Tally Sheet
SBFZ
d. Customs Boat Note, if Applicable Bureau of Customs Offices

e. Wharfage Fee, if Applicable (Billing
SBMA Cashier Booth)
Applicable (Billing Assessment andSBFZ and Treasury Department, Bldg.
SBMA Cashier Booth)
For Gatepass / Sub Gatepass
a. Approved Mother / Single Gatepass / Department, Seaport Administration
Sub Gatepass (GMS or Manual) Bldg., Waterfront Rd, Cor. Sampson Rd.,
SBFZ
CITIZEN’S CHARTER Cargo Monitoring Branch Office Seaport
b. Tally Sheet
2019 (1st Edition)
SBFZ
358
CCS-A6-SED-09
REV00 /02-01-2020

c. Bill of Lading From the Clients Office
e. Customs Entry from BOC Bureau of Customs Offices

f. Wharfage Fee, if Applicable (Billing
4. Proceed to the SBFZ and Treasury Department, Bldg.
Office of the 299, Water Front Rd., SBFZ or any
Chairman and SBMA Cashier Booth
Administrator to Billing Office, Seaport Administration
g. Storage Fee, if Import more than
receive CoR/CRTE Bldg., Waterfront Rd, Cor. Sampson Rd.,
10 days and if Domestic more than 2
days, if Applicable (Billing Assessment
TOTAL and Subic Bay Metropolitan Authority
Official Receipt)
PROCESSING TIME 3working
SBMA days
Cashier Booth
h. Delivery Receipt (for bulk cargoes) From the Clients Office
For Personal Effects and Equipment

Transfer
Seaport General Manager Office
a. Approved Memo/Letter Request
Sampson Rd., SBFZ
For by Sea (Loading)
a. Duly accomplished Vessel Exit
Application Form (with Approved Cargo
Clearance or Permit and attachments)
SBFZ
b. Outward Manifest (for Foreign Vessel) From the Clients Office (Vessel)
c. Coasting Manifest (for Local Vessel) From the Clients Office (Vessel)

1.Submission of
1. Receipt , Validated and
Approved Cargo
Recorded Approved (Refer to Board
Clearance or Document Clearance
Permit Documents
Cargo
Documents
CITIZEN’S CHARTER
Clearance Approved Tariff,
and see Note 1)
6 minutes
Officer
and attached
Requirements
attached Requirements 2019 (1st Edition)
359
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FEES TO BE
PAID PROCESSING
TIME PERSON
RESPONSIBLE
2. Issue Blank Cargo

Clearance Checklist
4. Proceed to the (A control number will
Office of the be assigned for each Document Clearance
None 1 minute
Chairman and Cargo Clearance Officer
Administrator to Checklist. Excluded in
Subic Bay
receive CoR/CRTE this Step are Sub
2. Filled out and

Gatepass of Grains)

sign Cargo
Clearance
Checklist 3. Receipt, Review and
sign Cargo Clearance
Checklist
(A control number will
Document Clearance
be assigned for each None 2 minutes
Officer
Cargo Clearance
Checklist. Excluded in
CITIZEN’S CHARTER
this Step are Sub
Gatepass of Grains)
4.
2019 (1st Edition)
Stamping of
REMARKS (Cleared
Document Clearance
for Exit / Outbound /
None 1 minute Officer
Inbound / Clear for
3. Receipt of Loading, see Note 2)
"Cleared" Cargo
Clearance or
Permit
5. Secure a Copy and
Release of Cleared Document Clearance
3 minutes
Cargo Clearance or None Officer
Permit
360
CCS-A6-SED-09
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a. for Land Transport
a. 6. Receipt Cargo
Documents for Verification Gate Monitoring
None 6 minutes
and Recording Officer (Inner Gate)
(see Note 3)
a. 4. Present
Subic Bay
"Cleared" Cargo
Clearance or Permit
a. 7. Verification
(Inspection) if actual and
Cargo Clearance or
Permit conforms
None 4 minutes
Gate Monitoring
Officer (Inner Gate)
a. 8. Secured Copy of
Cargo Clearance or None 1 minute
Gate Monitoring
Permit , (if Necessary)
a. 5. Receipt of a. 9. Return of Verified

"Cleared" Cargo Original Cargo Clearance
Gate Monitoring
Clearance or Permit or Permit and Release of None 1 minute
CITIZEN’S CHARTER
and exit or entry of Cleared Actual Cargo
Actual Cargo
b. For Sea Transport
2019 (1st Edition)

(loading)
b. 6. Receipt Manifest and
/ or Approved Cargo
Clearance or Permit for
b. 4. Present Vessel
Verification and
Exit Clearance,
Coordination with other
Manifest and / or
Division or Branch, if
Approved Cargo Bulk / Break Bulk
needed.
Clearance or Permit Branch Head /
(For Vessel Exit
None 5 minutes Authorized BCB
Clearance, see Note 4)
Personnel
b. 5. Receipt of b.7. Issue "Clearance" by
"Cleared" Vessel Exit affixing initial ( Signing of
Clearance, Cargo Vessel Exit Clearance-
Clearance or Permit Cargo Document, see
and exit of Actual Note 4)
Cargo
361
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TOTAL PROCESSING TIME FEES TO BE PROCESSING

25 minutes PERSON
Notes:
Note 1: This process includes sub-processes that require clearances from other SBMA departments and
government agencies. Only those applications with complete requirements will be processed. Prior to
submission of the application at Cargo Control Branch, the following items must be first settled or
accomplished:
1.1. Some applications require Port Charges payment in which case, an additional 15 minutes
4. Proceed to the
shall be added to the KPM time for Billing Assessment, which is conducted by Billing Branch, Accounting
Office of the
Department. For billing payment at SBMA cashier's booths (Treasury Department) processing time is 10
Chairman and
minutes . For Port Charges, please refer to Board Approved Tariff ( Board Resolution No. 18-05-00716
Administrator to
dated
.
. Subic Bay
May
receive CoR/CRTE
24, 2018 & 13-09-4870 dated October
1.1.1: Cargoes that uses the pier and wharves are required to pay the Wharfage fee.
11, 2013).
1.1.2: Upon arrival of cargo, it will be allowed to stay in the staging area for specific period and it
will be free of charge. However,
TOTAL if it exceedTIME
PROCESSING specific period the computation
3workingofdays
charges will be retroactive
from day one and onwards. Should the cargo remain beyond the free storage period, an additional of
20% on the 10th day and an another additional of 10% on every 10th day thereafter. Based on Board
Resolution 14-12-5284 dated January 14, 2015 and Seaport Memorandum Circular 01-05-1331 dated
October 1, 2001. For Board Approved Tariff, Board Resolution No. 18-05-00716 dated May 24, 2018 and
13-09-4870 dated October 11, 2013.
. 1.1.1.2: For Import - 10 days
. 1.1.2.2: For Export - 7 days
. 1.1.2.3: For Transshipment - 10 days
. 1.1.2.4: For Domestic - 2 days
CITIZEN’S CHARTER
Note 2: Document Clearance Officer shall stamp the necessary remarks on the face of the verified Bulk /
Break Bulk cargo documents, and then affix his / her signature along with the actual date / time of the
clearance.
2.1: CLEARED FOR EXIT (NSD) – If cargo transport is by LAND and will exit from the NSD
2019 (1st Edition)
Controlled Area (Inner Gate).
2.2: CLEARED FOR LOADING (NSD) – If cargo transport is by SEA and will enter the NSD
Controlled Area (Inner Gate).
2.3: INBOUND or OUTBOUND (NSD; check or mark the appropriate remark)
2.3.1: INBOUND – for ENTERING Personal Effects / Properties Transfer at NSD Controlled Area.
2.3.2: OUTBOUND – for EXITING Personal Effects / Properties Transfer at NSD Controlled Area.
2.4: Additional process will be conducted if the exiting item is a vehicle.
2.4.1: A Control Number was stamp in the document. Said control number was attained through
the next sequence on the Vehicle Pull out logbook.
Note 3: For LAND: after the cleared cargo document is released or return to the Consignee / Authorized
Representative, the truck (cargoes) that are for inbound or outbound at NSD Controlled Area shall
proceed at the NSD gate to make its entry or exit.
3.1: For Bulk / Break Bulk articles (either Manual / GMS) that exited at Boton and Leyte, cargoes
(truck) are not required to enter / exit NSD Controlled Area but were required to swing by said area
(parked at the NSD Staging Area) for CLEARED FOR EXIT Stamping, Logsheet - Recording and / or
GMS “Approved” Tagging procedures(by Cargo Checker).
362
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Note 4: For cargoes transported by SEA
. 4.1: An additional requirement is required in order to exit said subject from the controlled area
and also for report preparation purposes. Said requirements must be submitted or presented prior
vessel’s departure;
4.1.1: Cargoes UNLOADED from ship / vessel, Consignee / Authorized Representative with
the help of the Ship Agent must present the Inward Manifest of the Cargo.
4.1.2:
4. Proceed Cargoes LOADED to ship / vessel, Consignee / Authorized Representative with the help
to the
ofOffice
the Ship Agent must present the Outward Manifest of the Cargo along with the corresponding Cargo
of the
Clearance
ChairmanDocument
and and Ship / Vessel Exit Clearance Form.
4.2: Upon
Administrator to receipt of the required document, the Cargo Control Branch personnel (usually the
Head) shall
receive
Subic Bay
verify it and as soon as it is evaluated as CLEARED, he / she shall affix a countersign on the
CoR/CRTE
Ship / Vessel Exit Clearance Form.
4.2.1: If needed, to make sure that the cargo is monitored properly Cargo Control Branch must
TOTALand
coordinate with Shipyard PROCESSING TIME Branch for Loading
Field Monitoring 3working daysMonitoring Activity (for
/ Unloading
report purposes).
4.2.2: For Actual Exit of Cargo the following Activities must be satisfied in order to provide a
Release Clearance in relation to Vessel Exit. The following activities are conducted (responsibility) by
different Seaport Branches or Divisions.
4.2.2.1: Cargo Clearance Documents and Vessel Exit Clearance must be processed
(upon to APPROVAL) at / by Processing Branch, Port Management Division.
4.2.2.2: Cargoes must be inspected and tagged (if, GMS) by Cargo Monitoring Branch,
Terminal Operations Division.
4.2.2.3: Cargo Control Branch, Terminal Operations Division; must affix a countersign on
Logbook. CITIZEN’S CHARTER

the Ship / Vessel Exit Clearance Form and log the details on the VESSEL’S EXIT CLEARANCE
4.2.2.4: Prior to the departure of the vessel a Pre – Departure Inspection will be
conducted by Ship Boarding & Safety Branch, Port Operations Division as a mandatory activity in
2019 (1st Edition)
providing Vessel Exit Clearance. In the said activity the cargo loaded in the departing ship / vessel is also
checked and verified if it conforms to the cleared document on hand. A countersign will be affix in the
Vessel Exit Clearance Form if all is cleared.
Note 5: Processing time is measured per document.
363
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Ship Pre-Arrival
ACTION Meeting (SPAM)
This procedure defines the roles and responsibility of Port Operations Division
(POD) and its support agency and stakeholders in the creation of SPAM – MOA.
4. Proceed to the
Office of the Government to Business (G2B), Government to Citizens
Chairman and (G2C), Government to Government (G2G)
Administrator to
receive CoR/CRTE Ship Agents, Companies / Locator Representatives,
Who May Avail: SBMA-Accredited Brokers, Forwarders, Cargo Owners,
& Port Users (Private/Government)

1. Approved Vessel Entry Clearance
Rd., SBFZ
From the Clients Office (Ship

2. Special Power of Attorney
Agent/Arrastre/Stevedoring)
3. Vessel Document (Crew List, P&I
Insurance, Ship Particulars, Stowage PlanFrom the Clients Office (Vessel)
and Voyage Memo)
4. Manifest or Bill of Lading of Cargoes From the Clients Office (Consignee)

Seaport Department or Trade
5. Corresponding Clearance for Regulated
Cargoes
Rd., SBFZ, Bureau of Customs Offices
and other Agencies/ Department Offices
(Consignee)
6. Cargo Handling Operations
From the Clients Office (Cargo Handler)
Methodology
CITIZEN’S CHARTER
2019 (1st Edition)
364
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FEES TO
FEES TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENTSTEPS
STEPS AGENCY ACTION
AGENCY ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
1. Notify Ship Agent thru
1 minute
phone call or text
1. Ship Agent shall messages on the set
receipt the SPAM SPAM Schedule.
Schedule (a. Receipt of Approved
(2 minutes)
(upon receipt of Vessel Entry Clearance
schedule, they shall and Distribute Copies, see
4. Proceed to the
notify and coordinate Note 1) None Port Traffic Officer
Office of the
with other attendees, (b. Set S.P.A.M. Schedule
(4 minutes)
itsChairman and
their responsibility [Log Details at SCHEDULE
toAdministrator
ensure tothe FOR SPAM
Subic Bay
receive CoR/CRTE
attendance
involved parties)
of all LOGSHEET and on the
ARRIVING
2)
VESSEL
WHITE BOARD], see Note
2. Prepare / Device a
Propose Berthing Plan,
see Note 3
None 5 minutes Harbor Master
3.Facilitate the Ship Pre

Arrival Meeting to Create a
2. Attend Actual Ship MOA between the For Face to Face
Pre-Arrival Meeting Meeting’s Participants. SPAM
(all concern parties) (Approval of Details : 30 minutes - 1hour
CITIZEN’S CHARTER
discussed in the SPAM –
MOA, see Note 4) For Online SPAM
(Electronic Mail)
Face to Face SPAM : 24 hours-72 hours
a. Local and Foreign – 30 General Manager /
None
2019 (1st Edition)
minutes
b. VFA and Cruise ship – 1 hour
3. Sign on the SPAM- Online SPAM (Electronic Mail)

For Online SPAM
(Video Call
Presiding Officer
/Teleconference)
MOA (all a. Simple – 24 hours : 30 minutes - 1hour
attendees) b. Complex – 72 hours
Online SPAM (Video Call

/Teleconference)
a. Simple – 30 minutes
b. Complex – 1 hours
4. File Completed SPAM

documents and Retrieve
None 10 minutes Port Traffic Officer
Information for the Report
Preparation
1 hour and
22 minutes for Face
to Face / Video Call)
Maximum of 72 hours
for Electronic Mail
365
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CLIENT STEPS
Notes: AGENCY ACTION
Note 1: Port Operations Division (Port Traffic Branch) shall receive a notification of Vessel Intent for Entry
from Processing Branch, Port Management Division. A Vessel Intent for Entry shall be received from a
Ship Agent through the filling of Vessel Entry Clearance Application (APPLICATION FOR ENTRY Form)
at the Processing Branch. The received Application shall be processed by the Processing Officer of
Processing Branch. As soon as the Vessel Entry Clearance Application was processed to completion or
APPROVED, the Processing Officer shall provide the Port Operations Division ‘s Approved Clearance
4. Proceed
Copies to the
to Port Traffic Officer. The receiving Port Traffic Officer upon receipt shall distribute the copies to
itsOffice of the concerned Branch, with a KPM of 2 minutes.
respective
Chairman and
1.1: GREEN – Shipping Boarding.
Administrator to – Port Traffic.
Subic Bay
1.2: ORANGE
receive CoR/CRTE
1.3: YELLOW – Port Communication
Note 2: SPAM ScheduleTOTAL PROCESSING

shall be set, with aTIME
KPM of 4 minutes. 3working days
2.1: SPAM Date Schedule has a waiting period / grace period of at least two (02) days prior the
Estimated Time of Arrival (ETA) of the vessel.
2.2: SPAM Time Interval Schedule is thirty (30) minutes after first set schedule for Face to Face.
Expect for VFA Schedule, which is usually set for an hour (01). In some cases, based on the situation or
the Port Traffic Officer discretion, if multiple applications (different Vessel) were filed by a single Ship
Agent, it can be set in a single schedule to save meeting time. For Online SPAM (electronic mail), once
Port Traffic Branch personnel send the electronic mail to all concern parties, the trend of mail will be
monitored. For Online SPAM (video call/teleconference), a special time will be set to accommodate the
activity.
CITIZEN’S CHARTER
2.3: The receiving personnel (Port Traffic Officer or Harbor Master) must gather all important initial
details / information regarding the Entering Vessel and Scheduled SPAM. He / she must logged all details
in the Schedule for SPAM Logsheet-Port Traffic Branch Format) upon receipt of notification.
2019 (1st Edition)

Note 3: Prepare / Device a Proposed Berthing (or Anchorage or Lay Up Location) Plan.
3.1: Based on the gathered initial details / information regarding the entering Vessel a Proposed
Berthing Plan can be devised / prepared. A Temporary Berthing Area can be assigned. Important initials
details (Vessel related) to consider;
3.1.1: Ship / Vessel ETA (Estimated Time of Arrival)
3.1.2: Ship / Vessel LOA (Length Overall) / Draft / Beam
3.1.3: Ship / Vessel GRT (Gross Registered Tonnage)
3.1.4: Ship / Vessel Class / Type (Such as Containerize, Tanker, Etc.)
3.1.5: Ship / Vessel Purpose of Port Call
3.2: Said initial details are important to determine the following.
3.2.1: Ship Movement scheduling in the port (flow of vessel). The ETA of s vessel is important in
order to find out the possible (available) time frame / window between the arriving vessel and the current
berthed vessel.
3.2.2: For docking, Harbor Master shall assign or determine the possible and appropriate
berthing allocation in the pier (wharf), in consideration of the vessel’s cargo requirements or Purpose of
Port Call in relation with the vessel particulars (such as LOA, GRT, Draft, Beam and Type
3.2.2.1: Vessel length, beam and Draft – determines the space the vessel will consume
and minimum depth of water that it can safely navigate. 366
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3.2.2.2 : Vessel Type or Purpose of Port Call – determine the appropriate location the
vessel must be docked based on the cargo it carries (will be carrying).
3.2.2.2.1: Bulk Grains – NSD or Leyte or Boton
3.2.2.2.2.: Fertilizer – Boton
3.2.2.2.3: Petroleum – Coastal or PPC (Boton)
3.2.2.2.4: Loose Cargo (such as Vehicle) – NSD or SRF or Boton
3.2.2.2.5: Containerized – NCT
4. Proceed to the 3.2.2.2.6: VFA – Alava or SRF
Office of the 3.2.2.2.7: Cruise Ship – Alava
Chairman and 3.2.2.3: Other factors to consider.
Administrator to 3.2.2.3.1: Schedule of tides (for minimum depth required of vessel).
operations.
permits, etc.
Subic Bay
receive CoR/CRTE 3.2.2.3.2: Weather Condition (for vessel and port safety) / For weather permitting
3.2.2.3.3: Others such as Holidays /Scheduled Events (for flow of vessel),

3.2.2.4: Said Plan is subject for changes, based on other considerations which will be
discussed on the actual SPAM. The Final Berthing Plan or Assigned Area will be determined after the
actual SPAM or after the Creation of the MOA.
Note 4: On the Actual Ship Pre – Arrival Meeting all matters concerning the Vessel’s Entry and the
Operation related to it shall be discussed / reiterated, consolidated and agreed. The Meeting shall be
facilitated by the General Manager and presided by the duty assigned Presiding Officer In the Meeting a
CITIZEN’S CHARTER
Memorandum of Agreement (MOA) shall be created, agreed and signed. All Important details will be
finalized and responsibilities were defined. It must be attended by all concerned parties.
4.1: Concern Parties
4.1.1: General Manager or Authorized Presiding Officer, Seaport Department
2019 (1st Edition)
4.1.2: Ship Agent Representative
4.1.3: Consignee Representative / Broker
4.1.4: Stevedore Representative
4.1.5: Arrastre Representative
4.1.6: Chandler Representative (If required)
4.1.7: Port Engineering Division, Seaport Department (If required, facility issues)
4.1.8: Port Management Division, Seaport Department or TFCD (If required, for Cargo
Documentation Concern)
4.1.9: Terminal Operations Division, Seaport Department (If required, for Cargo Operation
Concern)
4.1.10: Ecology Department (If required, for Environmental Concern)
4.1.11: Law Enforcement Department and / or Investigation and Intelligence Office, (If
required, for Security Concern)
4.1.12: Other concern Department or Agencies (If required, for Security Concern)
367
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4.2: For Online SPAM (Electronic Mail), the SPAM PAIDwill start once TIME
the Port TrafficRESPONSIBLE
Branch personnel
send an electronic mail to all concern parties. Each parties shall send its concerns and requirements
through the trend of electronic mails. Once all agreed and every issues are settle then the SPAM is
completed.
4.2.1: SPAM under the category of SIMPLE will only take a 24 hours. The following are
considered as SIMPLE:
4.2.1.1: Local Vessel (Oil Tanker, Bulk-Motorized Vessel)
4.2.1.2: Container Vessel (Foreign and Local)
4. Proceed to the
4.2.1.3: Foreign Bulk – Break Bulk Vessel (Soya, Feed wheat, Fertilizer, Used Vehicle)
Office of the
4.2.1.4: Foreign Oil Tanker
Chairman and
4.2.2: SPAM under the category of Complex will only take a 72 hours. The following are
Administrator to
Subic Bay
considered as SIMPLE:
receive CoR/CRTE
4.2.2.1: Local Vessel (with special operational requirements)
4.2.2.2: Foreign Bulk – Break Bulk (Cement, Rice, Fertilizer, other commodities with
special operational TOTAL PROCESSING TIME
requirements) 3working days
4.2.2.3: Foreign Oil Tanker (with special operational requirements)
4.2.2.4: VFA and Cruise Ship
Note 5: Processing time is measured per document. Total aggregate time is 2 hours and 32 minutes
which includes travel and waiting time for face to face. Additional 24 or 72 hours for On Line SPAM
(electronic mail)
CITIZEN’S CHARTER
2019 (1st Edition)
368
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Boarding Formalities
ACTION
This defines the roles and responsibilities of the Ship Boarding Officers, of the
Ship Boarding & Maritime Safety Branch, Port Operations Division in the conduct
of the boarding formalities for all vessels coming into the Port of Subic and
ensure that ISPS requirements are comply with.

4. Proceed to the
Office of the
Administrator to
receive CoR/CRTE Type of Transaction: Government to Business (G2B), Government to Citizens
(G2C)
Ship Agents, Vessel Master / Crew, Vessel Owner
WhoPROCESSING
May Avail: TIME 3working days

1. Approved Vessel Entry Clearance
SBFZ
3. Protection and Indemnity Insurance /
From the Clients Office (Vessel)
Company Insurance
4. Vessel Registry From the Clients Office (Vessel)
5. International Load Line Certificate From the Clients Office (Vessel)

6. International Ship Security Certificate
(ISSC) / National Ship Security CertificateFrom the Clients Office (Vessel)
(NSSC)
7. Safety Equipment Certificate (Optional) From the Clients Office (Vessel)
8. Radio Equipment Certificate From the Clients Office (Vessel)
9. Inward Manifest From the Clients Office (Vessel)
10. Passenger Manifest (for Cruise Ship /

Pleasure Yacht) CITIZEN’S CHARTER From the Clients Office (Vessel)
11. Voyage Memo 2019 (1st Edition)

369
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PROCESSING PERSON
12. Ship Particulars From the Clients Office (Vessel)
13. Crew List From the Clients Office (Vessel)
14. NIL List From the Clients Office (Vessel)
4. Proceed to the 15. Store List From the Clients Office (Vessel)
Office of the 16. General Permit (GP) / Special Permit to
Chairman and Bureau of Customs Offices
Discharge (SPD)
Administrator to
receive
CLIENTCoR/CRTE
STEPS AGENCY ACTION
1.Receive notice of
days Ship Boarding &
1. Ship Agent shall arriving vessel and Safety Officer
coordinate with Prepare Boarding None 5 minutes
Ship Boarding & Documents
Safety Officer (see Note 1 &2)
and Port 2. Coordinate services
Communication for transport of SBT Port Communication
Officer and Provide guidance None 1 hour Officer
(see Note 3) during entry into the
Port
2. (a. for Ship Agent)

Client shall assist the
Ship Boarding &
Safety Officer
in the conduct of
2. (b. for Vessel 3. Conduct Actual

Crew/ Master) Client Boarding Formalities
shall assist and (record and log name of Ship Boarding &
answer the inquiry of vessel boarded on the None 1 hour
Safety Officer
the Ship Boarding & Boarding Formalities
Safety Officer Logbook, see Note 4)
in the conduct of
Required documents
can be sent in CITIZEN’S CHARTER
advance via 2019 (1st Edition)
electronic mail.
370
CCS-A6-SED-11
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FEESTO
FEES TOBE
BE PROCESSING
PROCESSING PERSON
PERSON
AGENCY ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
4. Review Vessel’s
Documents obtained
Ship Boarding &
from the Boarding
None 1 hour Safety Officer/
Formalities for the
Branch Head
preparation of daily
report
4. Proceed to the
Office of the
Chairman and 5. File together Boarding
Administrator to Documents,
Subic Bay
receive CoR/CRTE Vessel‘s
and
Documents
Vessel
PROCESSING
of Application
Entry
Clearance (Green Copy
TOTAL TIME
For Entry)
None 3 minutes
3working days
Ship Boarding &
Safety Officer
3 hours and
8 minutes
Notes:
Note 1: BOARDING FORMALITIES must be completed before vessels are allowed to commence any
activity in the Port. An inspection and inquiries are conducted to the vessel, its crew and cargoes to make
CITIZEN’S CHARTER
sure that all requirements are satisfied (complete documentation to support the vessel’s seaworthiness,
the capability of their crew and conformity of cargoes). Boarding Formalities are done at the first instance
upon the Vessel’s arrival through the coordination or notification of the Port Communication Branch.
1.1: The boarding team is composed by officials from the Bureau of Customs, Bureau of
2019 (1st Edition)

Immigration, Bureau of Quarantine, Shipboarding and Safety Officers of the Seaport Department. The
ship agent must be also present to assist during the formalities.
1.2: Boarding Formalities are conducted to check or inspect and ensure the following;
1.2.1: Vessel sea worthiness, through visual and physical confirmation of the actual status of
the vessel and its documentation (if it has the necessary certificates / permits for safety, security and
environmental requirements).
1.2.1.1: The Shipboarding and Safety Officers shall request the Vessel Master / Captain
to answer the Vessel’s Pollution and Avoidance Checklist
1.2.1.2: The Shipboarding and Safety Officers shall request for a copy of the Ship’s
Particulars, ISPS Certificate of Compliance, Vessel Registry, P & I Insurance (Name of Insurance Co. and
date of coverage), International Ship Security Certificate, International Tonnage Certificate, International
Load Line Certificate, International Load Line Exemption Certificate , International Oil Pollution
Emergency Certificate, Safety Management Certificate, Cargo Ship Safety Construction Certificate,
Cargo Ship Safety Radio Certificate, Cargo Ship Safety Certificate, Oil Record Book, Voyage Memo,
Shipboard Oil Pollution Emergency Plan, Garbage Management Plan, Document of Compliance, Last
Ten (10) Port of Call and Ships’ Store Declaration / Storage List. Said mentioned list of requirements can
be sent in advance via electronic mail.
371
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CLIENT1.2.2:
STEPS AGENCY
If the declared crewACTION
list conforms to the actual.
1.2.2.1: The Boarding Officer together with the Immigration Officer shall count the crew
with correspond to the crew list to confirm the number of crew on board.
1.2.2.1.1: For fishing boats, the Boarding Officer asks the Vessel Master /
Captain and the crew to pose for a picture taking to ensure that crew members are all accounted for.
1.2.2.2: The Boarding Officer shall request for a copy of the Certificates for Masters,
Officers or Ratings, Crew Effects Declaration and NIL List (certifying that there are no prohibited
materials and/or stowaways on board).
4. Proceed to the
1.2.3: The carried cargoes are also checked for conformity.
Office of the 1.2.3.1: NIL Lists, Certification of Cargo and Inward Manifest for International Vessel or
Chairman
Coasting and
Manifest for Domestic Vessel (copies) are attained.
Administrator to
1.2.4: The Boarding Officer shall also reiterate the SBMA rules and regulation on the crew and
receive
Subic Bay
CoR/CRTE
shall then ask of any vessel logistic requirements if there is any.

Note 2: Prior the actual Boarding Formalities, a notice shall be received on when and where the activity
shall be conducted, then upon its receipt, Boarding Documents shall be prepared and ensured that the
assigned Shipboarding and Safety Officers were equipped by necessary PPE.
2.1: Notice of the ship / vessel’s arrival can be determined in the following stages:
2.1.1: Based on the approved SPAM – MOA, Estimated Date of Arrival (ETA) of the ship will
be determined, also on the Application for Entry said data was reflected.
2.1.1.1: It is the duties and responsibilities of the Ship Agent to notify the Seaport
Department on any change of schedule or vessel movement while in port. (See SPAM Form 6.2. a & g)
2.1.2: Upon entry of the ship / vessel in the vicinity / territory area of the Port of Subic, the
CITIZEN’S CHARTER
vessel (Master / Captain / Crew) shall coordinate with the Port Communication Branch through radio
communication advising their location and arrival. Subsequently Port Communication Branch will notify
the Ship Boarding & Safety Branch about the matter.
2.2: Upon receiving the notification of the vessel’s arrival, assigned Shipboarding and Safety
Officers shall prepare the following Boarding Documents.
2019 (1st Edition)
2.2.1: Boarding Formalities Checklist
2.2.2.1: Vessel’s Pollution Avoidance Checklist
2.2.2.2: Entry / Exit Checklist
2.2.2.3: Arrival Conference and Documentation
2.2.2.4: Arrival Particulars
2.2.2: ISPS Form: Declaration of Security (DOS) for Port of Subic
Note 3. As part of the SPAM – MOA, it is the duties and responsibilities of the Ship Agent to arrange
KSS. (see SPAM Form 6.2.e). Therefore the Ship Agent must coordinate and update the Port Operations
Division (Port Communication Branch and Ship Boarding & Safety Branch) regarding transport facilities
details that were pre-arranged prior to the actual boarding formalities. Port Communication Branch will
act as the central communication in coordinating the arriving vessel, tug boat, harbor pilot and SBT. Port
Communication Branch shall guide the vessel to its assigned berthing location where the SBT will meet
and board.
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Note 4: Actual boarding formalities activity includes PAID
physical verification
TIME and retrieval of vessel’s
RESPONSIBLE
information, crew identification and cargoes details, then all collected data shall be recorded.
4.1: SBT shall conduct the boarding formalities procedure upon arrival on site or on board the
subject vessel. Items that were discussed on SPAM – MOA shall be reiterated. Based on Note 1 the
following will be conducted.
4.1.1: SBT shall provide the Boarding Documents to the Ship Master to be filled up that
composed of necessary information regarding the vessel’s entry, purpose and other important details
which will be verified and discussed upon completion.
4. Proceed to the
4.1.2: Subsequently ship documents will be attained as requirements for evaluation and
Office of the
reference. Original and Photocopy were required to be presented (original documents shall be returned
Chairman and
to the ship and photocopies shall be secured). See Note 1.2.1.2.
Administrator to
Subic Bay
4.1.3: A physical inspection of the vessel and inquiry to the vessel’s officers / crew conducted
receive CoR/CRTE
is conducted. The following were all included in questionnaires in boarding formalities documents.
4.1.3.1: Essential Ship’s part and Accessories
TOTAL PROCESSING
4.1.3.1.1: Main deckTIME
/ cargo deck 3working days
4.1.3.1.1.1: Are there heavily pilled corroded, thinned areas of the
Shell Plating, decks and other structures that can weaken the structural seaworthiness. (See Entry / Exit
Checklist)
4.1.3.1.1.2: Main deck or cargo deck being kept free from water and
oil. (See Vessel’s Pollution Avoidance Checklist)
4.1.3.1.1.3: Scuppers and deck drains oil tight. (See Vessel’s
Pollution Avoidance Checklist)
4.1.3.1.2: Accommodation ladder or brow
4.1.3.1.2.1: Accommodation ladder or brow in position and secured
Wind Glass
CITIZEN’S CHARTER
properly (when applicable).
4.1.3.1.3: Mooring Lines / Mooring Winches / Cargo Winch Capstan / Anchors /
4.1.3.1.3.1: All items were in good condition and working. (See
2019 (1st Edition)

Vessel’s Pollution Avoidance Checklist & Arrival Conference and Documentation)
4.1.3.1.3.2: Rat guards available and properly installed in every
mooring line. (See Vessel’s Pollution Avoidance Checklist)
4.1.3.1.3.3: Anchor Chains and Mooring Lines are in sufficient length.
(See Arrival Conference and Documentation).
4.1.3.1.4: Fenders
4.1.3.1.4.1: Are sufficient alongside docking (if in berth). (See Arrival
Conference and Documentation)
4.1.3.1.5: Shaft Seals / Rudders / Overboard Pipelines Areas
4.1.3.1.5.1: Are there any leaks from Shaft Seals / Rudders /
Overboard Pipelines Areas. (See Entry / Exit Checklist)
4.1.3.1.6: Engine Room and Bilge
4.1.3.1.6.1: Main propulsion engine operating satisfactory. (See Entry /
Exit Checklist)
4.1.3.1.6.2: Are arrangements made for engine room and pump for
engine room and pump room bilges to be pumped other than Overboard during ship’s in harbor. (See
Vessel’s Pollution Avoidance Checklist)
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4.1.3.1.6.3: Is the vessel equipped with bilge pump with oily / water reserves lank or direct overboard
bilge system. (See Entry / Exit Checklist)
4.1.3.1.6.4: Are there any known problems appertaining to oil levels in
Bilge and Waste Oil. (See Vessel’s Pollution Avoidance Checklist)
4.1.3.2: Communication Equipments
4.1.3.2.1: Are Radio equipment required for maritime operation prescribed by
4. Proceed
NCT. to the
(See Entry / Exit Checklist)
Office of the 4.1.3.2.2: Portable radio and handheld flashlight sets being used on board of an
Chairman and
approved type. (See Vessel’s Pollution Avoidance Checklist)
Administrator to 4.1.3.2.3: Radio operator onboard communicates in English. (See Entry / Exit
receive
Checklist)
Subic Bay
CoR/CRTE
4.1.3.3: Safety Equipments / Safety Hazards
TOTAL4.1.3.3.1: Ship’s Fire
PROCESSING TIME – equipagedays
Fighting Capability 3working / system. (See Entry / Exit
Checklist)
Metropolitan Authority4.1.3.3.2: Ship’s Life-Saving Equipage (life vest / lifeboat / raft) – type and
quantity. (See Entry / Exit Checklist)
4.1.3.3.3: Any unsafe conditions onboard prone to accident and fire hazard.
4.1.3.4: Waste and other environmental hazard
4.1.3.4.1: Any unsafe conditions onboard prone to pollutants. (See Entry / Exit
Checklist)
4.1.3.4.2: Contingency Plan for dealing with spillage or pollution. Shipboard oil
Avoidance Checklist)
CITIZEN’S CHARTER
pollution emergency plan prescribe by PCG availability. (See Vessel’s Pollution Avoidance Checklist)
4.1.3.4.3: Facilities available for avoiding pollution. (See Vessel’s Pollution
4.1.3.4.4: Supplies of sawdust, wiping rags or other oil absorbing materials.
2019 (1st Edition)

(See Vessel’s Pollution Avoidance Checklist)
Pollution Avoidance Checklist)

4.1.3.4.5: Waste / garbage disposal procedure and quantity. (See Vessel’s
4.1.3.5: Security
4.1.3.5.1: Master or Deck Officer on watch been advised and do they
understand that UNAUTHORIZED PERSONNEL are NOT PERMITTED. (See Vessel’s Pollution
Avoidance Checklist)
4.1.3.5.2: Accounting of Crew members including Master on Board. (See
Vessel’s Pollution Avoidance Checklist).
4.1.3.5.3: As part of the SPAM – MOA, it is the duties and responsibilities of
the Ship Agent to comply with all port facility procedures and measures provided for in the International
Ship and Port Facility Security (ISPS) code. (See SPAM Form 6.2.n)
4.1.3.5.3.1: ISPS Form: Declaration of Security (DOS) for Port of
Subic shall be the accomplished
4.1.3.5.3.1.1: Security level for ship will be identified.
4.1.3.5.3.1.2: Security level for port facility will be
identified.
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CLIENT STEPS4.1.3.6:AGENCY Others ACTION PAID TIME RESPONSIBLE
4.1.3.6.1: Is the vessel equipped with collecting holding tank (CHT) or
decontamination stations direct overboard discharge system. (See Entry / Exit Checklist)
4.1.3.6.2: Does the vessel have sufficient air supply to assist in maneuvering.
4.1.4: Port rules and regulations will be reiterated.
4.1.4.1: Was the arrival conference with officers and crew, with ship convened. Were
they oriented SBMA practices, port rules and regulations. (See Entry / Exit Checklist)
4. Proceed to the 4.1.4.1.1: As part of the SPAM – MOA, it is the duties and responsibilities of
Office of the
the Ship Agent to inform and advise the vessel crew on pertinent SBMA rules and regulations
Chairman and
specifically on pollution and waste disposal. (See SPAM Form 6.2.h)
Administrator to Inquiry for or Endorsement of support / other vessel services such as ship repair or any
4.1.5:
logistic
Subic Bay
receiverequirement.
CoR/CRTE (See Arrival Conference and Documentation and Note 1.2.4)
the ship agent.

4.1.5.1: If support / other vessel services requested said matter will discussed through
4.1.6: As soon as the physical inspection of the vessel and inquiry to the Vessel’s officers /
crew were completed the boarding formalities documents will be retrieved to the Vessel Master for
verification and final completion.
4.1.6.1: All details, observation and remarks will be noted and assessed.
4.1.6.2: Recommendation will be discussed with the SBT and Ship Master. (See Arrival
Conference and Documentation)
4.1.6.2.1: If all necessary variables and inquiries were complied with by the
Vessel, the Vessel is approved for entry.
4.1.6.2.2: If not, the Vessel is denied for entry and the reason will be stayed.
CITIZEN’S CHARTER
4.1.6.3: All boarding formalities documents must be signed and acknowledge by all
participating parties.
4.2: After the actual boarding formalities, the Boarding Officer that conduct the said activity shall
accomplished the Boarding Formalities Logbook. Acquired details and summary of the boarding
2019 (1st Edition)

formalities shall be reflected by assigned Ship Boarding Officer on the Logbooks.
4.2.2: Boarding Formalities Logbook – a summarize reporting of the conducted - actual
boarding formalities, use for future reference.
Note 5: Processing time is measured per document. Total aggregate time is 3 hours and 8 minutes
which includes travel and waiting time.
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Pre-Departure
ACTION Inspection
This defines the roles and responsibilities of the Ship Boarding Officers, of the
Ship Boarding & Maritime Safety Branch, Port Operations Division in the conduct
of the Pre-Departure Inspection for all vessels exiting the Port of Subic and
ensure that the vessel is seaworthiness, check the capability of their crew and
conformity of cargoes.
4. Proceed to the
Office of the Office or Department: Seaport Department
Chairman and
receive CoR/CRTE
Government to Business (G2B), Government to Citizens
(G2C)
Who May Avail: Ship Agents, Vessel Master / Crew, Vessel Owner
Processing Branch Office, Seaport

1. Pre - Approved Vessel Exit Clearance
SBFZ
2. Outward Manifest (for Foreign Vessel) From the Clients Office (Vessel)
3. Coasting Manifest (for Local Vessel) From the Clients Office (Vessel)
4. Passenger Manifest (for Cruise Ship /

Pleasure Yacht)
Processing Branch Office, Seaport

5. Approved Cargo Clearance / Permit (for Department, Seaport Administration
Cargo Loaded Vessel) Bldg., Waterfront Rd, Cor. Sampson Rd.,
SBFZ
6. NIL List (for NIL Cargo Vessel) From the Clients Office (Vessel)
7. Statement of Facts
CITIZEN’S CHARTER
2019 (1st Edition)
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1.Receive notice of exit

Ship Boarding &
vessel and Prepare Pre-
1. Ship Agent shall Departure Safety Officer
Inspection None 5 minutes
coordinate with Documents , (see Note
Ship Boarding & 1)
Safety
4. Officer
Proceed and
to the
Port
Office of the
Communication
Chairman and Port Communication
Officer, 2. Coordinate services for
Administrator to None 1 hour Officer
(see Note 2) transport of SBT
receive CoR/CRTE

days
2. (a. for Ship Agent)

Client shall assist the
Ship Boarding &
Safety Officer 3. Conduct Actual Pre-
in the conduct of Departure Inspection
Pre-Departure (record and log name of
Inspection vessel boarded on the
Pre-Departure
Inspection Logbook)
and Sign the Pre-
2. (b. for Vessel Departure Inspection
Crew/ Master) Client portion of the Vessel
shall assist and Exit Clearance (for the
answer the inquiry of Final Approval), (see Ship Boarding &
None 1 hour
the Ship Boarding & Note 3) Safety Officer
Safety Officer
in the conduct of Pre-
Departure Inspection
3. Ship Agent receipt

4. Release Approved
of Approved Vessel
Vessel Exit Clearance
Exit Clearance
CITIZEN’S CHARTER
2019 (1st Edition)
377
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PROCESSING PERSON
PERSON
CLIENTSTEPS
CLIENT STEPS AGENCY
AGENCY ACTION
ACTION PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
5. Review Vessel’s
Documents obtained
Ship Boarding &
from the Pre-Departure
None 1 hour Safety Officer/
Inspection for the
Branch Head
preparation of daily
4. Proceed to the report
Office of the
Chairman and
6. File together Pre -
Administrator to
Subic Bay
receive CoR/CRTE
Departure
Documents,
Inspection
Vessel‘s
Documents and Vessel
TOTAL
ExitPROCESSING TIME
Clearance (Green
None
3 minutes
3working days
Ship Boarding &
Safety Officer
Copy of Application For
Entry)
3 hours and
8 minutes
Notes:
Note 1: Pre-Departure Inspection must be completed before vessels are allowed to exit the Port. An
inspection and inquiries are conducted to the vessel, its crew and cargoes to make sure that all
CITIZEN’S CHARTER
requirements are satisfied (complete documentation to support the vessel’s seaworthiness, the capability
of their crew and conformity of cargoes).
1.1: Pre-Departure Inspection are conducted to check or inspect and ensure the following;
1.1.1: Vessel sea worthiness, through visual and physical confirmation of the actual status
2019 (1st Edition)
of the vessel and its documentation (if it has the necessary certificates / permits for safety, security and
environmental requirements).
1.1.1.1: The Shipboarding and Safety Officers shall request the Vessel Master /
Captain to answer the Pre-Departure Inspection Checklist.
1.1.2: If the declared crew list conforms to the actual.
1.1.3: The carried cargoes are also checked for conformity.
1.1.3.1: NIL Lists, Certification of Cargo and Outward Manifest for International
Vessel or Coasting Manifest for Domestic Vessel (copies) are attained.
Note2. As part of the SPAM – MOA, it is the duties and responsibilities of the Ship Agent to arrange
KSS. (see SPAM Form 6.2.e). Therefore the Ship Agent must coordinate and update the Port Operations
Division (Port Communication Branch and Ship Boarding & Safety Branch) regarding transport facilities
details that were pre-arranged prior to the actual boarding formalities. Port Communication Branch will
act as the central communication in coordinating the arriving vessel, tug boat, harbor pilot and SBT. Port
Communication Branch shall guide the vessel to its assigned berthing location where the SBT will meet
and board.
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Note 3: Actual Pre-Departure Inspection activity includes PAIDphysical verification
TIME and retrieval of vessel’s
RESPONSIBLE
information, crew identification and cargoes details, then all collected data shall be recorded.
3.1: SBT shall conduct the Pre-Departure Inspection procedure upon on board the subject vessel.
3.1.1: SBT shall provide the Pre-Departure Inspection to the Ship Master to be filled up that
composed of necessary information regarding the vessel’s exit, purpose and other important details
which will be verified and discussed upon completion.
3.1.2: A physical inspection of the vessel , cargo conformity and inquiry to the vessel’s officers
/ crew is conducted.
4. Proceed to the
Office of the
Chairman and
Administrator
Note to
4: Processing time is measured per document. Total aggregate time is 3 hours and 8 minutes
receive
which
Subic Bay
CoR/CRTE
includes travel , waiting time and report preparation.
CITIZEN’S CHARTER
2019 (1st Edition)
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Monitoring of Vessel
ACTION Operations
FEES and Other Port Related
Operations at Pier, Wharves, Warehouses, Open Spaces And
Other Seaport Controlled Areas
This defines the roles and responsibilities of the Seaport Department and its
different Divisions to facilitate the monitoring of ship’s arrival / departure in relation
with its cargo related operations or other port related matters at pier, wharf,
warehouses, opened spaces and Seaport controlled / restricted areas.
4. Proceed to the Office or Department: Seaport Department
Office of the
Chairman and Classification: Highly Technical
Administrator to Government to Business (G2B), Government to Citizens
receive CoR/CRTE (G2C), Government to Government (G2G)
Cargo Handler, Ship Agent, Locators, Consignee, Port
Who May Avail:
User (Private/Government)
Seaport General Manager Office, Seaport
1. Approved Letter of Intent or Request Department, Seaport Administration
Letter (if applicable) Bldg., Waterfront Rd, Cor. Sampson Rd.,
SBFZ
1. Attend SPAM for
Coordination /
1. Attend SPAM or
Witnessing of Joint- Seaport Personnel
Coordination /
Inspection for the None 1 hour (PED PMD / POD /
Witnessing of
Lease Area or other TOD)
Joint-Inspection
Port Operation Related
Activities, see Note 1
2. Receipt of task /
work order based from Seaport Personnel
the Approved SPAM- (Safety Officers / Field
None 10 minutes
MOA or PED Monitoring Officer
Inspection Report / Engineering Staff)
Reply Letter Copy
2. Coordination and depending on the Seaport Personnel
assist for Pre- 3. Conduct Pre - None
length of the activity (Safety Officers / Field
Operation Operation Inspection (15 minutes per Monitoring Officer
roving every Hour) Engineering Staff)
depending on the
4. Initial Set - Up or CITIZEN’S CHARTER
length of the activity Seaport Personnel
(15 minutes per (Safety Officers / Field
Docking Monitoring None st Edition)
(Pre – Operation)
2019 (1
roving every Hour) Monitoring Officer
Engineering Staff)
380
CCS-A6-SED-13
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FEES
FEESTO
TOBE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENTSTEPS
STEPS AGENCY ACTION
AGENCY ACTION PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
depending on the
Seaport Personnel
3. Coordination and 5. Actual Operation length of the
(Safety Officers /
assist on Actual Monitoring (From Start activity
None Field Monitoring
Operations until Completion) (15 minutes per
Officer Engineering
Monitoring roving every
Staff)
Hour)
4. Proceed to the
Office of the
Chairman and
Administrator to depending on the
Seaport Personnel
receive CoR/CRTE length of the
6. Pull Out or Undocking (Safety Officers /
activity
Monitoring (Post None Field Monitoring
(15 minutes per
TOTAL
Operation) Subic Bay Metropolitan Authority
PROCESSING TIME 3working days Officer Engineering
roving every
Staff)
4. Coordination for Hour)
Post-Operation
depending on the
Seaport Personnel
length of the
(Safety Officers /
7. Conduct Post Operation activity
None Field Monitoring
Inspection (15 minutes per
Officer Engineering
roving every
Staff)
Hour)
5. Receipt of report 8. Report Preparation and Seaport Personnel

None 10 minutes
(if Applicable) Submission (PED / POD / TOD)
depending on the
length of the
activity
(see Note 4)
Notes
Note 1:In the meeting, concerns regarding Cargo Loading / Unloading Operations or Storing / Stocking
Operations or other Port Operations Related Activities must be discuss or reiterated. Total KPM of said
activity may differ depending on the situation (case to case basis).
1.1: Possible events that the coordination can be accomplished.
1.1.1: In the creation of SPAM – MOA, for the Pier / Wharves Cargo Loading / Unloading
Operations or any related activities, which were attended by Marine Division, Ship Agent, Cargo Handler
CITIZEN’S CHARTER
and Consignee representatives and if required, LED personnel.
2019 (1st Edition)
381
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FEESApproval
TO BE ofPROCESSING PERSON
CLIENT1.1.2:
STEPS In the Joint Inspection
AGENCY for the Request
ACTION Lease / Rental Area (Open Space or
Warehouse) that were attended by the Port Engineering Division, Terminal Operations Division, Locator
or Cargo Handler or Consignee representatives. This event is for the Warehouses / Opened Spaces
Rental / Lease for Storing / Stocking Operation.
1.1.3: Or on other Joint Inspection for the Request Approval of Port Operations Related
Activities (within the Seaport Controlled / Restricted Area) which were attended by the Locator. Said
operation includes Heavy Machineries / Equipments (Crane lifting) Operation, Fabrication or Dismantling
of Special / Specific Items / Articles in Pier / Wharves area (like at Yellow Lane), Construction Projects
and etc.
4. Proceed to the
Office of the the coordination meeting (SPAM) the following responsibilities of the SHIP AGENT,
1.2: In
LOCATOR,
Chairman and CARGO HANDLER and CONSIGNEE in relation with Cargo Loading / Unloading Operation
and other Port to
Administrator related operation shall be reiterated with the assistance of Port Operations Division (see
Minutes
receive of
Subic Bay
Ship Pre-Arrival Meeting 6.2, 6.3 & 7.0 and Memorandum Circular for the Subject of Standard
CoR/CRTE
Operation Procedures for the Usage of Heavy Machineries or Equipment in SBFZ Piers; Guidelines 8 &
9).
TOTAL
1.2.1: Based PROCESSING
from TIME
Minutes of Ship Pre-Arrival Meeting. 3working days
cargoes.
1.2.1.1: Provide daily discharging report to the TOD and POD offices in case of grain
1.2.1.2: Inform and advise the vessel crew on pertinent SBMA Rules and Regulations
specifically on pollution and waste disposal.
1.2.1.3: Arrange services of SBMA accredited security agency to be assigned at the
ship gangway.
1.2.1.4: Arrange the manpower requirements, including deployment of cargo counter
checking scheme. Provide TOD the list of personnel and hauling (Truck) vehicle involved in the cargo
handling operation.
CITIZEN’S CHARTER
1.2.1.5: Submit a written advisory to the TOD on matters regarding special activities
needing immediate evacuation of yellow lane.
1.2.1.6: Ensure the cleanliness of the pier / wharves or warehouses / opened space area
at the end of every shift.
2019 (1st Edition)
1.2.1.7: Prepare manpower and hauling (Truck) vehicles requirements on a daily basis.
Creation and submission of hauling (Truck) vehicle list to be submitted to TOD.
1.2.1.8: Log-in all equipment and other cargo handling paraphernalia upon entry to the
Seaport premises/areas.
1.2.1.9: Ensure workers / personnel are using the required personal protective
equipment.
1.2.1.10: Not to use the pier apron as temporary holding area for cargo and handling
gear, including hauling (Truck) vehicles.
1.2.1.11: Provide portable toilets units for dockworkers.
1.2.1.12: Report accident immediately to the TOD and POD.
1.2.1.13: Comply with SBMA Environmental Rules and Regulations particularly on not
allowing smoke belching vehicle into the Freeport Zone Area. Littering and improper disposal of waste
were prohibited. Open Fire use is also prohibited.
1.2.1.14: Cargo Handlers shall ensure workers are issued with and in possession of
identification card while at the work premises. ID cards shall be surrendered at the end of the work shift.
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1.2.1.15: Hauling vehicles / Cargo FEES trucks utilized

TO BE in the operation shall
PROCESSING PERSONfollow the
allowable weight limits; observe designated parking areas, PAID traffic signage
TIMEand speedRESPONSIBLE
limits. Loitering of
truck drivers and helpers is prohibited. Hauling (Truck) vehicles must not park near or within the pier
apron and warehouse area unless it was its turn to be utilized in the operation, un-utilized Hauling (Truck)
vehicles must park only at designated area.
1.2.1.16: To submit incident reports to TOD, POD and / or PED involving Hauling
vehicles.
1.2.1.17: Any safety and security-related concerns / incidents shall be reported to and
coordinated with, the Office of the Port Facility Security Officer (PFSO) or the Port Security Officer /
4. Proceed to the
General Manager, Seaport Department.
Office of the
1.2.1.18: Comply with all port facility procedures and measures as provided for in the
Chairman and
International Ship and Facility Security (ISPS) Code, particularly on security measures, access to the
Administrator to
Subic Bay
port facility, delivery of ship’s store, handling of unaccompanied baggage and cargo, and monitoring the
receive CoR/CRTE
security of the port facility and ship.
1.2.1.19: Any Violation of SBMA Rules and Regulations, especially at the secured /
controlled area hasTOTAL
its appropriate penaltiesTIME
PROCESSING which will be charged 3working
to the LOCATOR,
days CARGO HANDLER
and CONSIGNEE, if driver’s fails comply or pay the corresponding penalty.
1.2.2: Based from Memorandum Circular for the Subject of Standard Operation Procedures
for the Usage of Heavy Machineries or Equipment in SBFZ Piers.
1.2.2.1: Service vehicles for vessels berthed in the pier shall be limited to five (5) units
of either SUVs or light vehicles. Use and parking of these vehicles shall be discussed.
1.3: While in the Joint Inspections, for Request Approval of Lease / Rental Area and Port
Operation Related Activities the following must be determined, defined or specified or discussed with the
presence of PED and TOD.
1.3.1: Total Area to be Leased or Rented (define / marked / specific area) or Working Area or
Staging Area.
CITIZEN’S CHARTER
1.3.2: The Location such as Building Number / Warehouse Number / Block Number /
designated pier / wharves area.
1.3.3: The time frame on occupancy or operation (if available).
2019 (1st Edition)

1.3.4: Operational Limitations or Requirements, such as use of steel plates, loading / weight
capacity or limits of equipments, special safety requirements and etc.
1.3.4.1: Memorandum Circular for the Subject of Standard Operation Procedures for the
Usage of Heavy Machineries or Equipment in SBFZ Piers must be reiterated.
1.3.4.1.1: Guideline No.1; Crawler cranes or any type of crawler similar
equipments are strictly prohibited on all SBFZ piers and wharves.
1.3.4.1.2: Guideline No.2; Locators, service providers or other persons / entities
who intend to use mobile cranes or any other heavy equipments with a capacity of more than 50 tons for
Marine Terminal, Boton and NCT shall seek written permission from the office of the General Manager,
Seaport Department.
1.3.4.1.3: Guideline No.3; Mobile cranes or any heavy machinery to be used in
any SRF piers / wharves & Sattler Pier shall have a registered weight of not more than 25 tons (except
for Alava and North Rivera [Sta. 18 to 20] where cargo operations are suspended and no cranes are
allowed).
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1.3.4.1.4: Guideline No.4; Crane outriggers shallFEESbe rested

TO BE on steel plates (1”x4”x8”) PERSON
PROCESSING and positioned
along the pier’s beam. All mobile cranes operating at Boton
PAID Wharf andTIME Marine Terminal Bulkheads shall
RESPONSIBLE
be positioned at least four (4) meters from the edge of the pier / wharf to safeguard its structural integrity.
1.3.4.1.5:Guideline No.7; TOD are jointly tasked with POD to monitor of 25 – ton
mobile crane or heavy equipment in use at Alava, Bravo or Rivera piers. The TOD shall be tasked to
check the notation by PED prior to allowing ingress and egress of the said machinery or equipment.
Note 2: Lead time may vary depending on the actual length of the activity to be monitored. Minimum is 2
4. Proceed to the
hours and 35 minutes
Office of the
Chairman and
Administrator to
Subic Bay
receive CoR/CRTE
CITIZEN’S CHARTER
2019 (1st Edition)
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14. Monitoring Auxiliary Services

FEES TOorBE
Other Related Activities PERSON
PROCESSING
(Bunkering, Chandling, CargoPAID
Handling, Fender - Ladder Accommodation,
TIME RESPONSIBLE
Lease-Rental of Warehouse or Open Space, Ship Repair, Water Tendering,
Watersports Equipment Sticker Registration-Renewal)
This defines the roles and responsibilities of the Seaport Department and its
different Divisions to identify, approve and monitor Vessel requirements pertaining
on other auxiliary services of a certain Service Provider or to conduct other
related activities.
4. Proceed to the
Office of the Office or Department: Seaport Department
Chairman and
Administrator to Classification: Highly Technical
receive CoR/CRTE
Government to Business (G2B), Government to Citizens
Ship Agents,
3working days
Vessel Crew/Master, Vessel
Who May Avail:
Owner/Charterer, Chandler, Service Provider, Cargo
Owner, Port User (Private/Government)
Seaport General Manager Office,

1. Approved Letter of Intent or Request Seaport Department, Seaport
Letter Administration Bldg., Waterfront Rd, Cor.
Sampson Rd., SBFZ

3. Proof of Payment (Billing Assessment
and Official Receipt)
SBFZ
Accreditation Office, 2/F Regulatory

4. Accreditation / CRTE / PTO Bldg. Labitan Street, corner Rizal
Highway, SBFZ
5. Other Requirements
for Bunkering
a. Bunkering Permit Bureau of Customs Offices
Ecology Center, 1/F Regulatory Bldg.

CITIZEN’S CHARTER
b. Environmental Clearance Labitan Street, corner Rizal Highway,
SBFZ
2019 (1st Edition)
385
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PROCESSING PERSON
for Chandling / Provisioning
a. Delivery Receipt From the Supplier Office
b. List of Delivery From the Clients Office (Chandler)

Processing Office, Seaport Department,
c. Clearance/Permit (if Applicable) Seaport Administration Bldg., Waterfront
4. Proceed to the
Rd, Cor. Sampson Rd., SBFZ
Office of the
Chairman and for Fender / Ladder Accommodation
Administrator to
receive CoR/CRTE Port Engineering Division Office,
a. Accomplished Request Form
Sampson days
Rd., SBFZ
for Lease/Rental of Warehouse or Open
Space
a. Secretary Certificate From the Clients Office
Security Exchange and Commission
b. Article of Incorporation
Offices
c. Valid ID From the Clients Office
d. Company's Board Resolution for the
enterprises'
e. Letter of Conformity From the Clients Office
for Ship Repair

Fire Department, Bldg. 71 Sampson
a. Hot Work Permit (if Applicable) Road, Central Business District, Subic
Bay Freeport Zone
Ecology Center, 1/F Regulatory Bldg.
b. Environmental Clearance
Labitan Street, corner Rizal Highway,
(if Applicable)
SBFZ
for Water Tendering
Subic Water and Sewerage Co., Inc.,
a. Quotation Slip (if Applicable) Former SubCom Area, Rizal Highway,
SBFZ
CITIZEN’S CHARTER
2019 (1st Edition)
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PROCESSING PERSON
for Cargo Handling
a. After Operations Report (including

From the Clients Office (Cargo Handler)
admeasurements report)
b. Manifest (with Cargo Clearance, if

applicable)
4. Proceed to the
Office of the Cargo Control Branch/Shipyard and
Chairman and c. Cargo Handling Report Field Monitoring Branch, Bldg. 1055,
Administrator to Argonaut Hiway, NSD Compound, SBFZ
receive CoR/CRTE for Watersports Equipment Sticker
Registration / Renewal
PROCESSING
a. Certificate 3working Authority
TIME / Proof of
of Ownership days
Official Ownership
Office Services Department

b. SBMA Resident ID (if applicable) Pass Issuance and Control Division
Bldg. 494 (back of Subic Gym), SBFZ
1. Subic Bay Yacht Club - Rizal

c. Certificate of Membership from
Highway Corner Burgos St, SBFZ
1. Subic Bay Yacht Club
2. Watercraft Venture – Bldg. 1031,
2. Watercraft Venture
Rizal Highway,
d. Boat Particulars and Pictures From the Clients Office
e. Deed of Absolute Sale From the Clients Office
1. ASYCUDA - Trade Facilitation and

Compliance Department , Seaport
f. Proof of Entry to the Freeport Zone Cor. Sampson Rd., SBFZ
1. Imported - ASYCUDA and 2. Bring - In and Vessel Entry -
Tally Sheet Processing Office, Seaport
2. By Land - Bring - In and Department, Seaport Administration
Tally Sheet Bldg., Waterfront Rd, Cor. Sampson
3. By SEA - Vessel Entry Rd., SBFZ
3. Tally Sheet – Cargo Monitoring
Office, Seaport Department, Seaport
CITIZEN’S CHARTER Administration Bldg., Waterfront Rd,
2019 (1st Edition)
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CLIENT
CLIENT STEPS
STEPS AGENCY ACTION
AGENCY ACTION
1. Receipt of Intent for

Auxiliary Services or
Other Related Activities,
Review and Approval
(This process includes
4. Proceed to the sub-processes that
Office of the require clearances from
Chairman and other SBMA
Administrator to departments and
receive CoR/CRTE government agencies.
Only those applications
with complete
1. Submit Letter ofTOTAL Subic Bay Metropolitan
requirements will TIME
PROCESSING be 3working Authority
days
Intent or processed), see Note 1
Request Letter
with complete
requirements
either (Hard 1.1.Receive Letter of Intent
Copy or through or Request Letter and
Electronic Mail, if record (Hard Copy or
Electronic Mail through Electronic Mail). General Manager
None 4 minutes
concern branch / Staff
division / office
must be copy 1.2. Endorse to appropriate
furnished in the office for action
trend)
1.3. Review for appropriate

action (For Hard Copy;
respective concern division
Seaport Personnel
shall put instruction or note,
None 5 minutes (PED / PMD / POD /
while for Electronic Mail,
TOD Heads)
concern division shall reply
on the trend of
communication )
1.4. Approval / Disapproval General Manager /

None 1 minute
of letter Alternate Signatory
CITIZEN’S CHARTER
2019 (1st Edition)
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AGENCY ACTION
2. Monitoring of SBMA Share
Imposition or Seaport-Port
Charges, see Note2 Refer to Board
2.1. Preparation of Billing Approved Tariff Billing Officer I
Assessment fees using (Board 15 minutes (Accounting
IFMS Resolution No. Department)
2. Settlement
4. Proceed to the / 2.2. Issuance of Billing 18-05-00716
payment
Office of of
theCharges Assessment dated May 24,
2018 & 13-09-
Chairman and
4870 dated
Administrator to 2.3. Receipt of Payment and
October 11,
receive CoR/CRTE Billing Statement 2013) 10 minutes
Cashier
(Treasury Department)
2.4. Issuance of SBMA
TOTAL PROCESSING
Official Receipt Subic Bay Metropolitan
days
3. Monitoring of Auxiliary
Services or Other Related
Services, see Note 3
3.1. Verification of request
3. Coordinate and letter and attached
assist Seaport documents which includes Seaport Personnel
None 5 minutes (Safety Officers / Gate
personnel in checking of appropriate
monitoring the activity payment of charges, permit / Monitoring Officer /
clearance. Document Clearance
Officer / Engineering
3.2. Monitoring of actual depending on the
Staff)
activity or issuance of Sticker None length of the activity
or Seaport Assets
1. Approval of Request/Letter of Intent KPM is
10 minutes
2. Payment of Port Charges KPM is 25 minutes
3. Monitoring KPM as Follows
• Bunkering has maximum monitoring time of

2 days.
• Chandling has maximum monitoring time of 1
day.
• Fender Accommodation has an average
TOTAL PROCESSING TIME monitoring time of 5 days.
• Lease/Rental of Warehouse (Short Term)
maximum monitoring time of 31 days.
• Ship Repair has an average monitoring time
of 15 days.
• Water Tendering has maximum monitoring
time of 1 day.
CITIZEN’S CHARTER
• Cargo Handling has an average monitoring
time of 10 days , under weather permitting
condition.
2019 (1st Edition)
• Watersport sticker issuance that includes
recording is 15 minutes, however the
monitoring of its expiration takes 1 year.
389
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NoteCLIENT
1:AfterSTEPS AGENCY
the identification of the ACTION
vessel requirement, the Vessel (Owner
PAID TIME / Operator / Vessel Master)
RESPONSIBLE
must submit a Request Letter / Letter of Intent address to the Seaport General Manager or by
accomplishing a Seaport Request Form (like in the Fender / Accommodation Ladder Rental) through the
Ship Agent.
1.1: Upon submission, the Request Letter / Letter of Intent or electronic mail shall be first reviewed
by the concerned Division / Branch for recommendation prior the Approval.
1.1.1: The review is based on the Seaport Department Memorandum dated May 29, 2014
(SD/GM20140529-01) that reiterates the Guidelines on the Approval of the Request for the Vessel
4. Proceed
Auxiliary to the and Other Port Related Activities. The Request must contains or adhere below
Services
Office of the
mentioned items;
Chairman and Specify the nature of service(s) to be rendered including the exact duration of the
1.1.1.1:
Administrator to
activity.
Subic Bay
receive 1.1.1.2:
CoR/CRTE Secure AUTHORIZATION from Ship’s Owner/Ship Agent including the name of
Vessel/s or Project hence, all requests should be noted by the Vessel’s Ship Agent.
1.1.1.3: Specify
TOTALthe exact deliveryTIME
PROCESSING site for the provisions/services (Pier / Wharf or Anchorage
3working days
Area).
1.1.1.4: Identify mode of transportation, Name of Driver/Personnel including Valid I.D.,
Equipment, and Vehicle with Plate Number.
1.1.1.5: Indicate if HOT WORK is required and ensure that appropriate Clearances/Permit from
SBMA Fire Department is approved.
1.1.1.6: Provide copies of Purchase Orders/Official Receipt for the delivery of provisions and
services and present other pertinent documents as necessary.
1.1.1.7: Provide a list of your respective authorized Sub-Contractor(s) and contact numbers.
1.1.1.8: Specify if the project requires the use of Heavy Equipment specifically-Crane including
CITIZEN’S CHARTER
capacity and load limit.
1.1.1.9: Payment of the SBMA Share for Chandling and any other port related services
rendered, Wharfage Fee and Processing Fee if necessary. Upon payment, the Head of the Billing &
Processing Branch will affix her initials to the letter request. A photocopy of the Billing Assessment and
2019 (1st Edition)

the corresponding Official Receipts for the aforesaid payments must be attached on the Request Letter.
1.1.1.10: The request must be submitted to the Office of the General Manager at Rm. 208 for
his/or his Authorized Alternate Signatory’s approval.
1.1.2: In the case of Seaport Form accomplishment, the reviewing party must review the
submitted application form if fully accomplished and necessary details were defined.
1.2: Other Items to consider for the review of the Request.
. 1.2.1: The reviewing party must also check if the Service Provider or Contractor is SBMA
Accredited or has a Permit to Operate (PTO).
1.2.1.1: Accreditation / PTO must be valid and updated.
1.2.1.2: Activity to be conducted or requested must be valid, based or stated on the
Accreditation / PTO.
1.2.2: Some Seaport related operations / servicing activity (such as ship repairs) requires
necessary permits to be secured from other SBMA Departments prior the actual commencement of the
activity.
1.2.2.1: No permit, No clearance to operate. Valid Permit must be check.
1.2.2.1.1: Presented Permit must be within the validity date. Not Expired.
. 1.2.2.1.2: Presented Permit must be completely accomplished and duly signed /
approved by authorized SBMA Department Representative / Signatories.
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CCS-A6-SED-14
REV02 /06-30-2021
1.2.3: If necessary or required, a Certification

FEES TO from
BEother Government AgencyPERSON
PROCESSING or Department
must be checked or acquired from the Service ProviderPAID TIME RESPONSIBLE
1.2.3.1: In cases of Special Material or Equipment Delivery (such as hazardous
materials or patented items) and Servicing Activity (such as under water repair), License or Certification
from other Government Agency / Department or Company must be checked and required.
1.3.3: Ship/Vessel Parts Delivery using Transshipment Declaration Documents must be check
for the following items;
1.3.3.1: Transshipment Declaration Clearance must be approved (duly signed) by the
Seaport General Manager
4. Proceed to the
1.3.3.2: A Transshipment Tally must be fully accomplished and signed by a Seaport
Office of the
Cargo Checker.
Chairman and
1.3: If the request satisfied all the requirements and will not affect the Port Operations the
Administrator to
approval.
Subic Bay
reviewing party shall endorse (by putting an Initial, if applicable) and submit it to the General Manager for
receive CoR/CRTE
1.3.1: While reviewing if the Reviewing Party observed any discrepancy in the request or
other significant issue regarding
TOTAL the vesselTIME
PROCESSING or the activity to be taken, he / days
3working she may request a meeting
with the Ship Agent and / or the Vessel Master or Service Provider / Contractor to clarify the matter prior
any endorsement.
1.4: The request must be approved by the General Manager or the Authorized Signatory prior
any activity commencement.
1.4.1: General Manager or his duly Authorized Signatory prior the request approval shall
conduct verification. He / She must check the necessary initials of the reviewing party.
1.4.2: General Manager or his duly Authorized Signatory may also conduct further
verification. If General Manager or his duly Authorized Signatory observes any discrepancy in the request
or other significant issue regarding the vessel or the Ship Agent Company that needs to be clarified, he
CITIZEN’S CHARTER
or she may call the attention of the Reviewing Party and the Ship Agent for discussion and appropriate
action.
Note2. The requested Vessel Auxiliary Services or Other Related Activities is subjected either by SBMA
Share or Seaport Charges.
2019 (1st Edition)
2.1: Imposition of SBMA Share.
2.1.1: It is the responsibility of the Service Provider or the Ship Agent to provide Seaport a
percentage in their net proceeds which is called SBMA Share.
2.1.1.1: Things to consider in the imposition of SBMA Share in relation to Seaport
related operation (Ship / Vessel’s Provision Delivery, Miscellaneous Delivery and other Servicing Activity).
2.1.1.1.1: Based on SBMA Board Resolution Nos. 94-003 and 04-03-3497,
that all service providers (Seaport related operations such as transportation services, waste disposal,
sludge collection, equipment rental, ship repairs, chandling, hauling, bunkering, etc.) shall be required to
pay a required SBMA percentage share from their net proceeds. In addition, the original ten percent
(10%) SBMA Share was increased to the current percentage of fifteen percent (15%) based on SBMA
Board Resolution Nos. 08-05-2297 and 10-033581.
2.1.1.1.2: Penalty clause (SBMA Share Violation);
2.1.1.1.2.1: Anybody who fail to pay the fifteen percent (15%) SBMA
Share prior to the delivery shall be fined an additional ten percent (10%).
2.1.1.1.2.2: Payment made exceeding one (01) week after delivery
shall be fined another ten percent (10%), which means that the amount to be paid is a total of thirty five
percent (35%), inclusive of the total twenty five (25%) penalty.
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2.1.1.1.2.3: When
FEESpayments
TO BE made exceeded one (01)
PROCESSING month after
PERSON
delivery, fines shall be an additional twenty percent (20%) PAIDor total of fifty five (55%) and
TIME a suspension of
RESPONSIBLE
their PTO (Permit to Operate) for three (03) months.
2.1.1.1.2.4: Repetition of the same offense for two (02) times shall
be penalized with cancellation of PTO (Permit to Operate).
2.1.1.1.2.5: Failure to pay within sixty (60) days after delivery /
services shall be penalized with a revocation of PTO (Permit to Operate).
2.1.1.1.2.6: Any company not accredited by SBMA who provided
services where in SBMA authorities is left no choice but to allow one time services and will be required to
4. Proceed to the
pay twenty percent (20%) of their gross proceeds is paid. The same company will not be considered for
Office of the
accreditation until after one year.
Chairman and
2.2: Imposition of Port Charges.
Administrator to
Subic Bay
receive CoR/CRTE
2.2.1: Seaport Port Charges are the fees imposed to a Vessel (and / or the Cargo on
board) for the use of the Port or its assets. In relation to Auxiliary Service, Seaport issues Port Charges
to the following based on the Board Approved Port Tariff.
2.2.1.1:
TOTAL Pneumatic Fender
PROCESSING TIMEand / or Brow Rental.3working days
2.2.1.2: Lease/Rental of Warehouse or Open Space
2.2.1.3: Watersport Registration
2.3: Some imposition of SBMA Share or Port Charges will be charged based on TOD/PED
Reports. Lease/Rental of Warehouse or Open Space will be billed on monthly basis while Cargo handling
will billed fifteen (15) days after the vessel departed.
Note 3: All Vessel Auxiliary Services or Other Related Activities upon approval of its request must be
monitored to ensure that all SBMA, International or National Guidelines, Rules, Regulation and Standard
were followed.
CITIZEN’S CHARTER
3.1: BUNKERING
3.1.1: Bunkering is defined as the process or act of supplying fuel to ships for their own
consumption. The Bunkering Operations may be conducted either Shore (tanker truck) to Ship, while
vessel is alongside a pier / wharf or Ship to Ship (STS), when ship is at the anchorage or berth.
2019 (1st Edition)

3.2: CHANDLING - SHIP / VESSEL PROVISION
3.2.1: Chandling is defined as the process or act of supplying a Ship / Vessel its required
commodities, goods and equipment (such as Crew’s food and personal necessity, ship's maintenance
supplies, etc.). A chandler is a retail dealer who specializes in supplies or equipment for ships / vessel.
3.3: WATER TENDERING
3.3.1: Water Tendering is defined as the process or act of supplying a Ship / Vessel its
required water supply
3.3.2: Subic Water and Sewage District, is a private company that is chartered to supply
water. Upon application of a vessel, the subject Company is required to provide a SBMA Share with
regards to the subject activity.
3.4: FENDER - PNEUMATIC / LADDER – ACCOMMODATION RENTAL
3.4.1: Seaport Department maintains (under the custody or monitoring of PED) a number of
Pneumatic Fenders and Accommodation Ladders that are being offered to interested client through a
rental scheme.
3.4.1.1: Pneumatic Fender is a device (bumper) which is place between a boat / vessel
against a jetty, quay wall or other vessel, to absorb kinetic energy.
3.4.1.2: Accommodation Ladder is a portable ladder that is attached to a side of the Ship
/ Vessel to serves as an access way to another Ship / Vessel or on Pier / Wharf
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3.5: LEASE/RENTAL OF WAREHOUSE OR OPEN SPACE PAID TIME RESPONSIBLE
3.5.1: Spaces that can be rented for short term lease.
3.5.2: Said spaces ca n be only use to for related activities
. 3.5.3:Lease rate is based on Seaport Standard Rate with imposition of CUSA.
3.6: SHIP REPAIR
3.6.1: If a vessel needs to be repaired, the activity is monitored by Seaport Department. It is
classified in to three categories.
3.6.1.1: Engine immobilization for repair / maintenance – anything that pertains to the
4. Proceed to the
engine works.
Office of the
. 3.6.1.2: Hot work / welding – anything that involves with heat / fire in the repair process.
Chairman and
3.6.1.3: Painting – it involves with the repainting of the whole or parts of vessel.
Administrator to
Subic Bay
3.7: CARGO HANDLING
receive CoR/CRTE
3.7.1: The activity of moving cargo onto and off ships or trucks.
3.7.1.1: Stevedoring - Cargo Handler on board the vessel.
3.7.1.2: Arrastre
TOTAL - Cargo Handler
PROCESSING TIMEon the pier side. 3working days
.
.
..
.
3.8: WATERSPORT REGISTRATION / STICKER
3.8.1: To ensure that all water sports equipment used inside SBFZ are properly registered.
There are two (2) types of controlled Water Sports Equipment Sticker.
3.8.1.1: Red Sticker – for tax free water sports units/equipment.
3.8.1.2: Blue Sticker – for tax paid water sports units/equipment.
3.8.2: The registration is valid only for 1 year.
CITIZEN’S CHARTER
Note 4: Lead time may vary depending on the actual length of the activity to be monitored.
4.1: Bunkering has maximum monitoring time of 2 days.
4.2: Chandling has maximum monitoring time of 1 day.
4.3: Fender Accommodation has an average monitoring time of 5 days.
4.4: Lease/Rental of Warehouse (Short Term) maximum monitoring time of 31 days.
2019 (1st Edition)
4.5: Ship Repair has an average monitoring time of 15 days.
4.6: Water Tendering has maximum monitoring time of 1 day.
4.7:Cargo Handling has an average monitoring time of 10 days , under weather permitting
condition.
4.8: Watersport sticker issuance that includes recording is 15 minutes, however the monitoring of
its expiration takes 1 year.
393
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
TOURISM DEPARTMENT
External Services
CITIZEN’S CHARTER
2019 (1st Edition)
394
CCS-A14-TOU-01
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1. Issuance of Event Permit

This procedure embodies the issuance of event permit in normal circumstances
where the resources are available from receiving the approved letter for the
staging the event inside SBFZ up to the receiving the fully accomplished event
permit of the event organizer.
Office or Department: Tourism Department
Type of Transaction: G2C – Government to Citizen, G2B-Government to

Business, G2G – Government to Government
Who May Avail: Events organizers and all possible clients

1. Special Events Permit Application Form SBMA Official Website
www.mysubicbay .com
SBMA Tourism Office
Special Events Section
2/F Subic Bay Exhibition and
Convention Center Efficiency
Street, Subic Bay Gateway
Park, SBFZ
2. Letter of Intent addressed to CHAD
1. Submit 1.0. Tourism Manager to None 5 minutes Manager/ Events
application form put notation, endorsing to Supervisor/Special
and/or letter of Special Events Section to Events
request to hold an facilitate. Supervisor to Section/Recreation
event receive the approved Division
letter of request.
(See Note 1)
2. Fill up necessary 2.0. Coordinate the None 5 minutes Event Coordinator/

forms (risk requirements with the Special Events
assessment, working group /s Section/Recreation
waiver, event permit Division
form) prior payment
of fees.
2.1. Issuance of billingCITIZEN’S
None CHARTER
5 minutes
assessment.
(See Note 2)
2019 (1st Edition)
395
CCS-A14-TOU-01
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FEES
FEES TO TO BE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY
AGENCY ACTION
ACTION PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
3. Settle the fees by See below for N/A Event Organizer,
showing the billing the list of fees Cashier/Treasury
assessment form Department
issued by the
coordinator for the
cashier's reference.
(See Note 3)to the
4. Proceed
Office
4. of the
Furnish copies of 4.0. Receive proof of None 5 minutes Event Organizer,
the proof ofand
Chairman payment (Official Coordinator/Special
Administrator
payment to theto Receipt) Events
receive CoR/CRTE
coordinator (Official Section/Recreation
Receipt). Division
TOTAL
4.1. Review Subic Bay Metropolitan
PROCESSING TIME
and approval
None 3working Authority
days
5 minutes Manager,
of the event permit by Recreational
the Department Manager Division Chief,
Events Supervisor,
Coordinator/Special
Events
Section/Recreation
Division
5. Acceptance of 5.0. Issuance of the None 5 minutes Event Organizer,
the approved duplicate copy of the Coordinator/Special
Events Permit form. signed event permit to Events
the organizer. Section/Recreation
(See Note 4) Division
NOTE 1
NOTE 1.1 An approved letter of intent sent by the organizer/production

company both private and government forwarded by Tourism Manager is
necessary for the issuance of the event permit which should contain the
following details:
• Name of the event
• Date of the event
• Number of attendees/participants
• Detailed Itinerary/program
• Request for ocular inspection (optional)
• Lay-out (if available)
CITIZEN’S CHARTER
• Requested logistics and facility
• Request for discount or free-of-charge
2019 (1st(FOC) use of facility
Edition)
• Other pertinent details and requirements will be discussed during the
coordination meeting/telephone/personal conversation
396
CCS-A14-TOU-01
REV02 /02-01-2020
NOTE 1.2. After FEES

receiving the TO BE letter
approved PROCESSING PERSON
of intent, that will be the start of
Events Management Process initialized by Assessment of Events Requirements
which may take time as it depends on the availability of the concerned parties
and requirements of the organizer. Upon completion, it is only until such time
that the events permit will be prepared.
NOTE 1.3. If the organizer is requesting for discount or free-of-charge (FOC)
use of facility, the event management team should endorse the request to the
Chairperson and Administrator for approval. If granted, the organizer is allowed
4. Proceed to the to settle the discounted amount for the facility, if not, the organizer will have to
Office of the settle full payment for the facility. The event management team may only
Chairman and endorse depends on the FOC POLICY AMENDMENT, BOARD RESOLUTION
Administrator to NO. 17-10-0402. See attached for the Board Resolution as per October 25,
receive CoR/CRTE 2017.
NOTE 1.4. In cases that event would require MOA/MOU, the process on Filling
out, PROCESSING TIME
submission, evaluation and approval 3working days
of duly accomplished event permit
form will not be applicable, but will still requires filling and submitting risk
assessment form, waiver form and customer feedback form.
NOTE 2
NOTE 2.1. In the process of settling the fees, in the absence of the cashier in
the facility, the event coordinator is instructed to look for other cashier’s location
to settle on the day of the issuance of the billing assessment. If on holiday or
admin leave, the billing assessment will be put on hold up until a cashier is
present and available.
NOTE 2.2. In the case of the event organizer requested for billing statement (a
billing assessment-like in a letter format) for their finance reference, it will not be
a replacement of the billing assessment form, hence, the coordinator still should
issue a billing assessment form as a requirement of the Treasury Department
prior payment.
NOTE 2.3. In the case where the event organizer will be paying through bank
transfer or bank deposit via check or cash, and coordinating through email, the
check should be made payable to SBMA. The organizer may pay via Landbank,
Subic Bay Branch with Account No. 1572-2220-00. The coordinator however
should issue the billing assessment through email via scanned copy or fax and
the event organizer should settle the fees on the same day or the next working
day after the receipt of the billing assessment.
NOTE 3
NOTE 3.1. Classification of Minor Event and Major Event (NO AVAILABLE IRR &
GUIDELINES YET):
CITIZEN’S CHARTER
2019 (1st Edition)
397
CCS-A14-TOU-01
REV02 /02-01-2020
SPECIAL EVENT & TO

FEES RESERVATION OF FACILITIESPERSON
BE PROCESSING
Minor Event Major Event
No road concerns (use/closure) Road usage with or without closure
No or minimal working group involved Working group involved
Doesn’t request heavy set-up Heavy set-up
Local organizer group International organizer group
4. Proceed to the
Office of the Less than 500 participants 500 and up participants
Chairman and
Administrator to SHOOTING
receive CoR/CRTE Pre-nuptial shoot All location shooting
NOTE 3.2. Payment of fees by the organizer/production company should be
TOTAL
settled Subic Bay Metropolitan Authority
PROCESSING TIME and properly 3working
by the organizer monitored days
by the Special Events
Coordinator. See attached for the updated list of fees.
NOTE 3.3. In the case where the event organizer will be paying through bank
transfer or bank deposit via check or cash, and coordinating through email, the
check should be made payable to SBMA. The organizer may pay via Landbank,
Subic Bay Branch with Account No. 1572-2220-00.
NOTE 4
NOTE 4.1. In the process of securing signatories for the event permit, if the
signatories are not available in cases of holiday, admin leave and/or weekends,
the event permit should be secured and be issued to the organizer, once the
event permit is fully accomplished and signed by the authorities.
NOTE 4.2. In case of short notices from the organizer but their event was
approved by the management, the organizer should settle the fees a day
before, on the day or at least the next working day from the event date. (FOR
PROPOSAL, NO AVAILABLE IRR & GUIDELINES YET)
NOTE 4.3. In consideration to accounting procedures of regular clients and
which SBMA, especially the Tourism Department, considers and acknowledges
as long term partners in the development and promotion of events and tourism
activities –both SBMA-organized and sponsored, delays on the payment of
permit fees may be allowed for a period of 15-30 working days only upon prior
written request and approval by the SBMA Chairman and Administrator or his
designated Representative/s, and provided further that, such event conform
with the Event Guidelines together with these Implementing Rules and
Regulations. (FOR PROPOSAL, NO AVAILABLE IRR & GUIDELINES YET)
CITIZEN’S CHARTER
2019 (1st Edition)
398
CCS-A14-TOU-01
REV02 /02-01-2020

LIST OF FEES TIME
PAID RESPONSIBLE
APPROVED RATES
MAJOR EVENTS DURATION/ NATURE
(in PhP)
Event Permit Fee Per Day/ Whole Day 2,000.00
4. Proceed to the Coordination Fee (one time) Whole duration 3,000.00

Office of the
Set Up Fee Ingress 5,000.00
Chairman and
Administrator to Utilities Fee Actual event 5,000.00
receive CoR/CRTE
Venue/Location Fee: SBMA Controlled area (Roads, Parks, Open Spaces)
TOTALa.PROCESSING Subic Bay5 hours

Half day rate TIME Metropolitan3working Authority
and below days 10,000.00
b. Whole day rate 10 hours and below 20,000.00
MINOR EVENTS

Coordination Fee (one
time) Whole duration 1,500.00
Utilities Fee Actual event 3,750.00

Venue/Location Fee: SBMA Controlled area (Roads, Parks, Open Spaces)
a. Half day rate 5 hours and below 7,500.00
LOCATION SHOOTING

Coordination Fee (one
Whole duration 1,500.00
time)
Utilities Fee Actual event 3,500.00

CITIZEN’S CHARTER
2019 (1st Edition)
399
CCS-A14-TOU-01
REV02 /02-01-2020
CLIENT STEPS Venue/Location

AGENCY ACTIONFee: SBMAFEES TO BE
Controlled area PROCESSING PERSON
(Roads, Parks, Open Spaces)
a. Half day rate 5 hours and below 15,000.00
c. Beyond 10 hours Excess hour/s 2,000.00
PRE-NUPTIAL SHOOTING
4. Proceed to the
Shooting Permit Fee Per Day/ Whole Day 3,000.00
Office of the
Chairman and Coordination Fee (one
Whole duration 1,500.00
Administrator to time)
receive CoR/CRTE Pay corresponding
For SBMA controlled
entrance fee
facilities
days
CITIZEN’S CHARTER
2019 (1st Edition)
400
CCS-A14-TOU-02
REV01 /02-01-2020
CLIENT STEPS 2. Issuance of Establishment

AGENCY ACTION
FEES TOClassification
BE PROCESSING CertificatePERSON
This procedures defines the role of the Tourism Department in promulgating the
Rules and Regulations governing the operations and activities of all persons,
firms, entities and establishments that cater to tourists for classification with
Tourism Standards in coordination with the Department of Tourism (DOT).

4. Proceed to the
Office of the
Chairman and
Administrator to
Type of Transaction: G2B-Government to Business
receive CoR/CRTE
Who May Avail: Locators and Tourism related establishments
3working days
WHERE TO SECU1. RE
1. Application Form
a. Online Form SBMA Official Website -
www.mysubicbay.com
(Click "About Us",
"Departments",
"Classification Rating
Certificate")
b. Tourism application form (hard copy) SBMA Tourism Office
Tourism Standards Section
Park, SBFZ
2. Copy of CR or CRTE Business and Investment
Group, Bldg. 225, Dewey
Ave., Subic Bay Freeport
3. List of employees assigned at SBFZ with Public Health & Safety
medical certificate or annual Physical exam Department, Bldg. 280,
from Occupational and PHSD Dewey Avenue, Central
Business District, Subic Bay
4. Copy of latest sanitation permit and health &
Freeport Zone
safety certification
5. Copy of latest fire & safety certification Building Permit and Safety
CITIZEN’S CHARTER
Department, 2/F, Regulatory
Building Labitan Street,
2019 (1st Edition)
corner Rizal Highway, Subic
Bay Freeport Zone
401
CCS-A14-TOU-02
REV01 /02-01-2020
FEES
FEESTO
TOBE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY
AGENCYACTION
ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
1. Fill-out 1.0. Receive None 20 minutes Receiving Officer,
application form application form and Standards
and attach documents Section/Conference
requirements online Support Division
at SBMA Official
Website -
www.mysubicbay.com
4. Proceed to the
(Click
Office"About
of the Us", 1.1. Evaluate validity of None
"Departments",
Chairman and requirements
"Classification
Administrator to presented by the
Rating
receive CoR/CRTE applicant.
Certificate")website/
system
days
1.2. Prepare Mission None 10 minutes Receiving Officer,

Order Supervisor, Division
Chief/Standards
(See Note 1) Section/Conference
Support Division
2. Accommodate 2.0. Schedule and None 1 hour Inspection Officer,

Inspector conduct inspection Supervisor/Standards
Section/Conference
(See Note 1) Support Division
2.1. Prepare billing None 10 minutes Receiving Officer,

report with assessment Standards
sent via email Section/Conference
Support Division
3. Payment of fees 3.0. Verify and accept SPA, 3 working days Cashier, Treasury
(Bank transfer/other payment and issuance Duty Free Shop, Department
online method) of Official Receipt Restaurant-
PhP1,300.00
Rest Area-
PhP800.00
4. Email copy of 4.0. Forward copy of

proof of proof of payment to CITIZEN’S CHARTERReceiving officer from
payment/bank Treasury Department None 10 mins
transfer to Tourism for verification and
2019 (1st Edition) Tourism Department
Department confirmation
402
CCS-A14-TOU-02
REV01 /02-01-2020

5.CLIENT
Receive STEPS 5.0.AGENCY ACTION
Preparation and None
PAID
2 hours
TIME
Inspection Officer,
RESPONSIBLE
Classification issuance of Classification Supervisor/Standards
Certificate and Certificate and Section/Conference
allow display DOT/SBMA Sticker Support Division
SBMA Sticker
3 working days,
4. Proceed to the TOTAL PROCESSING TIME 3 hours and 40
Office of the minutes
Chairman and
Administrator to
receive CoR/CRTE Note 1 : Preparation of Mission Order (3) and conduct of inspection (4) is
currently on-hold due to the existing regulations on Community Quarantine and
will resume
until advised.
PROCESSING TIME 3working days
CITIZEN’S CHARTER
2019 (1st Edition)
403
CCS-A14-TOU-03
REV02 /10-22-2021

CLIENT STEPS 3. Reservation of Facilities
AGENCY ACTION
This procedure defines the role and responsibilities of Tourism Department in
accepting reservations of Tourism Facilities from receipt of reservation to the
Monitoring and assistance in the actual day/s of event.
Office or Department: Recreation Division

Tourism Department
4. Proceed to the
Chairman and G2C - Government to Citizen
Administrator to Type of Transaction:
receive CoR/CRTE
All possible clients, All Government Agencies, LGUs,
Who May Avail:
GOCC, and other Government Instrumentalities
1. Reservation Form For Online: Official Website -

www.mysubicbay.com
(Click "About Us",
"Departments",
"Reservation for Tourism
Facility")
For Walk-In: Tourism Office

Reservations Section
Park, SBFZ

1. Fill-out 1.0. Receive None 30 minutes Assigned
Reservation form Reservation Form via (for Online) Reservation
Online or Walk-in Coordinator
15 minutes
(for Walk-in)
1.1. Perform ocular None 40 minutes Assigned
request by the client

CITIZEN’S CHARTER
inspection on site as per Reservation
Coordinator
2019 (1st Edition)
404
CCS-A14-TOU-03
REV02 /10-22-2021
PROCESSING PERSON
PERSON
CLIENT
CLIENT STEPS
STEPS AGENCY ACTION
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
2. Receive Billing 2.0. Prepare and issue None 5 minutes Assigned
Assessment via Billing Assessment via Reservation
Online or Walk-In Online (email address Coordinator
provided by the client) or
Walk-In
4. Payment
3. Proceed toof the
Fees 3.0. Verify, accept See List of 3 working days Assigned Cashier,
Office of the payment and issuance of Fees below (for online) Treasury
Chairman and Official Receipt Department
Administrator
For Online: to 5 minutes
receive
at SBMACoR/CRTE
Accounts (for Walk-In)
thru Bank Transfer Account Name: SUBIC BAY
METROPOLITAN
and other online TOTAL Subic Bay Metropolitan
PROCESSING TIME
AUTHORITY
3working Authority
days
payment methods
LANDBANK
- 15721001-69 (Peso)
For Walk-In: - 1574002415 (Dollar)
at SBMA Treasury DBP - 005006205756
Department, Bldg. UCPB - 102390064096
229 Waterfront
Road, SBFZ
4. Provide copy of 4.0. Receive copy of None 10 minutes Assigned

proof of payment to proof of payment. Reservation
Tourism Coordinator
Department Note: confirmation and
verification of proof of
payment will be done by
coordinator to the
Treasury Department
4.1. Notify client of None 10 minutes Assigned

confirmed reservation Reservation
through email or phone Coordinator
call
3 working days,
Online 1 hour and
CITIZEN’S CHARTER
2019 (1st Edition)

Walk-In
1 hour and
15 minutes
405
CCS-A14-TOU-03
REV02 /10-22-2021
LISTFEES
OF FEES
PAID
SPORTS COMPLEX TIME RESPONSIBLE
1. SUBIC GYM
*Regular Activities
a. Court Fee: w/ air conditioning PhP3,000.00/hour
w/o air conditioning PhP1,000.00/hour
4. Proceed to theScore Board (excl. Operator)
b. Electronic PhP500.00
Office of the
*Specialand
Chairman Events (Graduation Exercises/ Religious Activities/ Stage Play/ Beauty Pageant/
Foundation/ to
Administrator Sports fest/ Seminars/ General Assembly/ Corporate Parties/ Tour Briefing)
receive CoR/CRTE
a. Venue Fee Whole Day Rate (10 PhP30,000.00
hours)
Half Day Rate (5 Authority
days
PhP10,000.00
hours)
Exceeding hour PhP3,000.00/hour
b. Utilities Fee Whole Day Rate (10 PhP20,000.00
hours)
Half Day Rate (5 PhP10,000.00
hours)
c. Ingress/Egress & Same day set-up PhP5,000.00
d. Coordination Fee Major PhP3,000.00
Minor PhP1,500.00
e. Events Permit Fee Major PhP2,000.00
Minor PhP1,000.00
f. Rental Fee of Basic PA System (Whole day; PhP5,000.00
w/ 4 speakers and stands, 2 mixers, 5
microphones)
2. SUBIC BAY INTERNATIONAL TENNIS CENTER
a. Badminton Court (Play-all-day, no lights per court/hour)
Adult PhP200.00
14-18 years old PhP150.00
13 years old PhP100.00
CITIZEN’S CHARTERPhP300.00
with lights
2019 (1st Edition)
(5:00PM-10:00PM)
406
CCS-A14-TOU-03
REV02 /10-22-2021
b. Volleyball Court (Outdoor/Indoor, per court/hour)

w/out lights PhP400.00
w/ lights (5:00PM-10:00PM) PhP600.00
c. Tennis Court (Outdoor/Indoor)
Daytime/hour PhP200.00
Night time/hour PhP400.00
4. Proceed to the
Office of the
d. Basketball
Chairman and Court (Outdoor)
Administrator to
Daytime/hour PhP250.00
receive CoR/CRTE
Night time/hour PhP250.00
3. REMY FIELD TOTAL Subic Bay Metropolitan
OVAL PROCESSING TIME 3working Authority
days
*Regular Activities
a. Jogging Regular PhP20.00/head
Senior Citizen PhP10.00/head
b. Practice/Fun Games Daytime (Per Hour) (*) PhP800.00
(Team)
Night time (Per Hour) (*/+) PhP1,200.00
*Special Events (Triathlon/ Marathon/ Religious Group Activities)
a. Venue Fee Whole Day Rate (10 hours) PhP20,000.00
Half Day Rate (5 hours) PhP10,000.00
b. Utilities Fee Whole Day Rate (10 hours) PhP10,000.00
Half Day Rate (5 hours) PhP5,000.00
c. Ingress/Egress & Same day set-up PhP5,000.00
d. Coordination Fee Major PhP3,000.00
Minor PhP1,500.00
e. Events Permit Fee Major PhP2,000.00
Minor PhP1,000.00
CITIZEN’S CHARTER
2019 (1st Edition)
407
CCS-A14-TOU-04
REV02 /10-22-2021
4. Provision of Tour Guide

FEES Services
This procedure represents the function of the tour operations in giving the
utmost and prompt service to visitors by facilitating their requirements such as
guided familiarization tour, plant visit, theme park coordination and other tour-
related activities as required.

4. Proceed to the
Office of the
Chairman and G2C - Government to Citizen
receive CoR/CRTE G2G - Government to Government
Employees from Locators/SBMA/Gov’t. Agencies,
Who May Avail:
Residents, Students, daysTourists
Visitors,
Letter of Request Client
List of tentative tour itinerary and activities
PROCESSING PERSON
CLIENT STEPS AGENCY ACTION FEES TO BE PAID
TIME RESPONSIBLE
1. Submit letter of 1.0. Receive letter of None 5 minutes Supervisor, Tour
request with list of request/phone inquiry Operations
tentative tour Section,
itinerary and Conference
activities thru email: Support Division
tours@sbma.com;
or
Inquire by phone at
(047) 252.4242
1.1. Review and notify None 10 minutes Supervisor, Tour

client of the Operations
approval/disapproval Section,
of request. If Conference
approved, schedule Support Division
coordination meeting
with the client.
CITIZEN’S CHARTER
2019 (1st Edition)
408
CCS-A14-TOU-04
REV02 /10-22-2021
FEES
FEESTO
TOBE
BE PROCESSING
PROCESSING PERSON
PERSON
CLIENTSTEPS
CLIENT STEPS AGENCY
AGENCYACTION
ACTION
PAID
PAID TIME
TIME RESPONSIBLE
RESPONSIBLE
2. Coordinate with 2.0. Discuss with None 20 minutes Supervisor, Tour
the tourist client possible tour Operations Section,
guide/coordinator options and review of Conference Support
for the tour details tour itineraries/ Division
thru email or phone activities, assign
Tourist Guide/
4. Proceed to the Coordinator and
Office of the email waiver form.
Chairman and
Administrator to
3. Email filled out 3.0. Issuance of None 3 minutes Tour Coordinator/
receive CoR/CRTE
waiver form Billing Assessment Tour Operations
and waiver form Section/Conference
TOTAL PROCESSING TIME 3working days Support Division
4. Payment to 4.0. Verify and PhP500 per bus 20 minutes Cashier, Treasury
Treasury accept payment and PhP250 per Department
Department issuance of Official Private Owned
(Payment of Fees Receipt Vehicle (POV)
to SBMA Accounts
thru Bank Transfer
and other online
payment methods)
5. Email copy of 5.0. Forward copy of None 10 minutes Tour Coordinator/Tour

proof of payment/ proof of payment to Operations Section
bank transfer to Treasury Department
Tourism for verification and
Department confirmation
5.1. Notify client of None 10 minutes Tour Coordinator/Tour

confirmed Operations Section
reservation thru
email or phone
6. Proceed with the 6.0. Tour guiding None 8 hours Tourist Guide,Tour
tour Operations Section,
Conference Support
Division
CITIZEN’S CHARTER
1 day, 1 hour
st and 18
2019 (1 Edition)
minutes
409
CCS-A14-TOU-05
REV01 /02-01-2020
CLIENT STEPS 5. Issuance of Marketing

AGENCY ACTION and
FEES TOAdvertising Services
This procedure defines the role of the Tourism Department in regulating and
monitoring advertisements and other marketing activities within the zone.
4. Proceed to the All possible clients, All Government Agencies, LGUs,
Office of the Who May Avail:
GOCC, and other Government Instrumentalities
Chairman and
Administrator to CHECKLIST OF REQUIREMENTS WHERE TO SECURE
receive CoR/CRTE 1. Application Forms (For advertising and other SBMA Official Website
Marketing activities) www.mysubicbay.com
(Click "About Us",
"Departments",
"Marketing Activities Permit
Application")
Letter of intent for other marketing activities

(LED screen posting, product sampling)
Sample layout material (advertising) and flyers/
brochures (for other marketing activities)

1. Fill-out and 1.0. For Advertisement None 30 minutes Admin
submit application Permit Assistant/Ads
form with sample a. Review and assessment Signages &/or
layout material (for of received filled- out Marketing
advertising permit) application form together Section/Conference
or sample flyers with the sample layout Support Division
(for marketing material sent via online
permit) at the application
SBMA Official For Marketing Permit
Website a. Receives letter of intent
www.mysubicbay.c with attached sample flyer/
om brochures.
(Click "About Us", b. Review and assessment
"Departments", of filled- out application
"Marketing Activities forms and sample layout
Permit Application") CITIZEN’S CHARTER
material and or sample flyer/
brochures.
2019 (1st Edition)
410
CCS-A14-TOU-05
REV01 /02-01-2020
PROCESSIN PERSON
CLIENT
CLIENT
STEPS
STEPS AGENCY
AGENCYACTION
ACTION
PAID GTIME
TIME RESPONSIBLE
1.1. Notify client of None 15 minutes Supervisor/Marketing
approval/disapproval &/or Advertising
of layout thru email Section/Conference
Support Division
1.2. Preparation of None 30 minutes Supervisor/Marketing
Billing Assessment and Advertising
4. Proceed to the
to be sent via email Section/Conference
Office of the
(or by appointment Support Division
Chairman and
if needed)
Administrator to
receive CoR/CRTE
2. Payment to 2.0. Accept Payment See list of fees 3 days Cashier/Treasury
Treasury and Issuance of below Department
Department Official Receipt
(Payment of Fees
to SBMA Accounts
thru Bank Transfer
and other online
payment methods)
3. Email copy of 3.0. Approval of None 30 mins. Supervisor/Marketing
the proof of application and &/or Advertising
payment/ bank releasing of duly Section/Conference
transfer at signed permit via Support
salesmarketing.tou email to the Division/Department
rism@sbma.com. respective clients (or Manager
by appointment if
needed)
3.1. Upon permit Supervisor/Marketing
approval, Tourism &/or Advertising
staff to email to Law Section/Conference
Enforcement Support Division
Department (LED) a
copy of approved
permits for their
information.
3 working
days, 1 hour
and 45
minutes
CITIZEN’S CHARTER
2019 (1st Edition)
411
CCS-A14-TOU-05
REV01 /02-01-2020
LIST
FEESOFTOFEES
FOR ADVERTISING PERMIT AND RENTAL:
1. New Application: Standard Size (27sq.ft.) - 1st 15days
PhP1,000.00/pc
Remarks: Fees are doubled for Non- SBF Stakeholders)
2.Renewal: (15 days/ renewal; maximum of 3 renewals) PhP500.00/pc
3.Billboard and any Excess from Standard Size: Up to 50 sq.ft. PhP15.00/sq.ft.
Above 50 sq.ft. PhP30.00/sq.ft.
FOR MARKETING ACTIVITIES:
4. Proceed to the
1. Flyering Distribution
Office of the
Chairmana.and Non- ETAF Compliant PhP500.00
Administrator to
b. Non- SBF Stakeholders PhP1,000.00
receive CoR/CRTE
2. Product Sampling, Demos, Caravans
a. Minor TOTAL PROCESSING TIME 3working Authority
days PhP500.00/day
b. Major PhP1,000.00/day
3 . Transit/ Mobile Electronic Billboards (Standard Size)
Remarks: Fees are doubled for Non- SBF Stakeholders
PhP1,000/pc for 3
a. Vertical: 3ft (W) x 9ft (H) or 27 sq. ft.
days
PhP1,000/pc for 3
b. Horizontal: 9ft (W) x 3ft (H) or 27 sq.ft.
days
c. Excess from Standard Size (28 sq.ft. to 50 sq.ft) PhP15.00/sq.ft.
d. Excess over 50 sq. ft. (51 sq.ft above) PhP30.00/sq.ft.
CITIZEN’S CHARTER
2019 (1st Edition)
412
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
TRADE FACILITATION AND COMPLIANCE

DEPARTMENT
External Services
CITIZEN’S CHARTER
2019 (1st Edition)
413
CCS-A7-TFD-01
REV00 /02-01-2020
1. Endorsement for the Application of Initial System

Registration (Value Added Service Provider)
This defines the roles and responsibilities of Trade Facilitation and Compliance
Department (TFCD) regarding the endorsement for the mandatory application of
One-time System Registration to the Value Added Service Provider necessary
prior to the processing of import and export transactions.
Office or Department: Trade Facilitation and Compliance Department
(TFCD)
Who May Avail: SBFZ Locators
Subic Bay MetropolitanWHERE TO SECURE
Authority
1. DiTI Registration Form TFCD Office - Ground Floor, New
Seaport Building, SBFZ
2. Lease Agreement or Sublease Agreement Business & Investment Dept. -
Building 662, SBFZ
3. Certificate of Registration and Tax Exemption One-Stop-Shop - Regulatory
(CRTE) Building, SBFZ
4. Special Power of Attorney and / or
Secretary's Certificate
5. BIR Registration Form 2303 Bureau of Internal Revenue
6. Two (2) Government Issued Identification Concerned Government Agencies

Cards

1. Submits the fully 1.0. Receives the None 10 min. Clerk III / SSOS
and duly accomplished DiTI form
accomplished DiTI including the complete
form with complete documentary
and correct requirements.
documentary None 2 hours SSOS
1.1. Evaluates the
requirements.
submitted documentary
requirements.
CITIZEN’S
None
CHARTER
10 min. SSOS
1.2. Recommends
approval of the DiTI 2019 (1st Edition)
registration.
414
CCS-A7-TFD-01
REV00 /02-01-2020
1.3. Approves DiTI None 2 hours TFCD Head/
registration Alternate Signatory
2. If necessary, client 2.0. Advises clients that None 1 hour SSOS

may follow-up the the approved DiTI
status of the registration has been
application. approved
2.1. Endorses approved None 40 min. SSOS

DiTI registration to E-
Konek for the creation of
company profile.
TOTAL PROCESSING TIME 6 HOURS
CITIZEN’S CHARTER
2019 (1st Edition)
415
CCS-A7-TFD-02
REV01 /03-17-2020
2. Endorsement for the Application of Client Profile Registration

System to the Bureau of Customs (BOC)
Department (TFCD) regarding the endorsement for the application for the
initial/renewal of Client Registration Profile System (CPRS) to the Bureau of
Customs.
(TFCD)

1. Certificate of Registration and Tax Exemption One-stop shop at Regulatory

(CRTE) Building, SBFZ
2. Special Power of Attorney and/or Secretary's
Certificate
3. BIR Registration Form 2303 Bureau of Internal Revenue

1. Submits personally 1.0. Receives the complete None 10 min. Clerk III / SSOS
through email the documentary requirements.
documentary
requirements.
1.1. Reviews and tags as None 5 hours SSOS

"ACCREDITED" in the BOC
Portal
1.2. Endorses through None 2 hours SSOS

electronic mail to BOC that
application has been tagged.
2. As necessary, client 2.0. Advises clients that the None 50 min. SSOS
may follow-up the documents were endorsed to
status of the BOC for activation thru email
application. or phone
416
CCS-A7-TFD-03
REV01 /06-04-2021
3. Admission Permit Processing

Department (TFCD) regarding the issuance of Admission Permit thru the Trade
Automation & Facilitation System (TAFS) Web, Electronic Transit Admission
Permit System (ETAPS)
(TFCD)

1. Letter of Admission Permit Request Provided by the Client

addressed to the TFCD Head indicating the
complete details of the request. The company
email address and phone number (landline and
mobile) are also required upon submission of
the request.
2. Certificate of Registration and Tax Exemption One-Stop-Shop, Regulatory

(as necessary) Building, SBFZ
Affidavit of Undertaking endorsed by Office of Office of the SBMA Chairman and

the Chairman and Administrator in case of Administrator - Building 229,
expired CRTE and Lease/Sublease Agreement SBFZ.
3. Signed and notarized lease or sublease Bldg. 225 or 662, SBFZ

contract (as necessary); any amendment and/or
renewal thereafter (as necessary).
4. Special Power of Attorney and/or Secretary's Provided by the Client

Certificate for initial request (as necessary).
5. Liquidation Report (as necessary). Provided by the Client
6. License/Pre-importation Permit (as Concerned Government Agencies

necessary).
7. For admission of TEDFA: SBMA Board's Office of the SBMA Board of

Approval Directors
417
CCS-A7-TFD-03
REV01 /06-04-2021
PROCESSING PERSON
8. For admission of petroleum Provided by the client

products: valid tank lease agreement
9. For other SBMA regulated/Controlled Concerned Government Agencies

Items: Pre-importation clearances and and SBMA Offices
licenses (as necessary)
4. Proceed to the
Office of the FEES TO BE PROCESSING PERSON
Chairman and PAID TIME RESPONSIBLE
Administrator to None 5 minutes Document Examiner
1. Email the request 1.0. Receives/
receive CoR/CRTE
for Admission Permit acknowledges the
to the Office of the email request
Senior Deputy TOTAL Subic Bay Metropolitan
1.1. PROCESSING TIME
Evaluates the letter 3working
None Authority
days Document Examiner
5 hours and
Administrator for request including 30 minutes
Operations and the submitted documentary
concerned Document requirements
Examiner
1.2. Reviews the None 30 minutes SSOS
evaluation made by
Document Examiner.
1.3. Prepares Admission None 30 minutes SSOS

Permit.
1.4. Approves Admission None 10 minutes TFCD Head/

Permit SDA for Operations/
Authorized Signatory
For SBMA Controlled
Items: SDA for
Operations
For Uncontrolled Items:

TFCD Head
1.5. For Aircraft, prepares None 10 minutes Document Examiner

Billing Assessment for
Admission Fee
2. Pays the Billing 2.0. See below 5 minutes Cashier

Assessment Accepts/acknowledges CITIZEN’S CHARTER
schedule
payment and issue
SBMA Official Receipt 2019 (1st Edition)
(OR)
418
CCS-A7-TFD-03
REV01 /06-04-2021

3. Submit copy of 3.0 Accept and attaches None 30 minutes Document Examiner
Official Receipt copy of OR in the
Admission Permit
Package.
3.1. Updates the None 30 minutes Document Examiner

Admission Permit
Ledger in case of
Admission of SBMA
regulated/ controlled
items
4. Requests 4.0. Issues the Approved None 10 minutes SOSS/

through email Admission Permit with Document Examiner
release of signature
Approved
Admission Permit
with signature (per Policy on the Admission of Tax-Exempt and Duty-Free Aircraft (TEDFA),
request) Engines, Parts, and Accessories, as Amended per SBMA Board Resolution
No. 18-08-0899
Publication Date: September 13, 2018 8 hours and
10 minutes
Policy on the Admission of Tax-Exempt and Duty-Free Aircraft (TEDFA),

Engines, Parts, and Accessories, as Amended per SBMA Board Resolution
No. 18-08-0899
Publication Date: September 13, 2018
Category Title MTOW(LBS) MTOW(KILO) FEE

1 Light Aircraft <12500LBS <5700KGS 25000PhP
2 Small Cabin Aircraft 12500LBS to 23500LBS 5700KGS to 10659KGS 50000PhP
3 Medium Cabin Aircraft 23501LBS to 36000LBS 10660KGS to 16329KGS 75000PhP
4 Super Mid Cabin Aircraft 36001LBS to 50500LBS 16330KGS to 22907KGS 100000PhP
5 Large Cabin Aircraft 50501LBS to 77000LBS 22908KGS to 31752KGS 150000PhP
6 Ultra Large Cabin 77001LBS to 100000LBS 31753KGS to 45360KGS 200000PhP
7 UL/Long Range & Airliner 100001LBS to 150000LBS 45361KGS to 68040KGS 300000PhP
8 Airliner >150000LBS >68040KGS 350000PhP
419
CCS-A7-TFD-04
REV01 /06-04-2021
4. Conversion of Approved Admission Permit
Department (TFCD) regarding the conversion of approved Admission Permit.

(TFCD)

1. Letter of conversion addressed to TFCD Client

Head.
1. Email the letter 1.0. Receives the request None 5 min. Clerk III
of request for for conversion.
conversion of 1.1. Evaluate the request: None 4 hours Document Examiner
Approved Checks the validity of
Admission Permit CRTE, overdue accounts,
to the SDA for and previously approved
Operations and Admission Permit.
TFCD Head
1.2. Recommends None 30 min. TFCD Head /
approval of request. Authorized Signatory
1.3. Approves the None 4 hours SDA for Operations /
request of conversion. Authorized Signatory
1.4. Informs the client None 5 min. Document Examiner
through email or phone
call the approval of the
request
1.5. Files the approved None 5 min. Document Examiner
conversion
TOTAL PROCESSING TIME 8 HOURS, 45 MINUTES
420
CCS-A7-TFD-05
REV01 /03-17-2020
5. Cancellation of Approved Admission Permit
Department (TFCD) regarding the cancellation of approved Admission Permit.

(TFCD)

1. Letter of cancellation addressed to SDA for

Operations, attention to TFCD Head
2. Original Approved Admission Permit

1. Email the Letter 1.0. Receives and endorses None 10 min. TFCD Head
of Cancellation the Letter of Cancellation to
and original TFCD personnel for review
Approved and appropriate action
Admission Permit
1.1. Evaluate the request None 30 min. Document Examiner
for cancellation: check
validity of the Approved
Admission Permit
1.2. Cancel the Approved None 10 min. Document Examiner

Admission Permit
1.3. Files cancelled None 10 min. Clerk I

Admission Permit
TOTAL PROCESSING TIME 1 HOUR
421
CCS-A7-TFD-07
REV01 /03-17-2020
6. Processing of Declaration for Admission of Foreign Goods

for SBMA Controlled/Regulated Items Discharge to Subic Port
Department (TFCD) regarding Electronic Declaration for Admission of Foreign
Goods for SBMA Controlled/Regulated Items through the Trade Automation and
Facilitation System (TAFS).
(TFCD)
1. Declaration for Admission of Foreign Goods TFCD Office - Ground Floor, New
2. Bill of Lading Locator’s Authorized
3. Commercial Invoice Representative
4. Packing List
5. License/Pre-importation Permit (as Locator’s Authorized
necessary) Representative/
Concerned Government Agencies
6. CRTE (as necessary) One-Stop-Shop, Regulatory
Building, SBFZ
7. Special Power of Attorney and/or Secretary’s
Certificate (as necessary)
8. Affidavit of Undertaking endorsed by Office of Office of the Chairman and
the Chairman and Administrator (as necessary) Administrator, Bldg. 229
1. Upload list of 1.0. Review the uploaded None 30 minutes Document
importables on the list of importables if Examiner/
Trade Automation & within the CRTE’s TFCD Head
Facilitation System business activities
(TAFS)
1.1. Approves request by None 10 minutes TFCD Head/

tagging “CONTROLLED” Authorized
for controlled items and/ Signatory
or “APPROVES for
uncontrolled items
422
CCS-A7-TFD-07
REV01 /03-17-2020

2. Pays Processing Php225.00 5 minutes
Fee through TAFS
3. Prints and 3.0. Receives and logs None 10 minutes Clerk III/
Submits the hard the Declaration for Document Examiner
copy of Declaration Admission of Foreign
for Admission of Goods and supporting
Foreign Goods documents
3.1. Advance checking/ None 30 minutes Document Examiner/

review of the following: SOSS
a. Validity of company’s
CRTE or Deed of
Undertaking,
SPA/Sec Certificate
of broker/ processor;
b. With overdue
accounts from
Treasury Department
reports;
c. Consistency of
declaration of against
Bill of Lading,
Packing List and
invoice.
3.2. Reviews None 1 hour Document Examiner/
consistency and SOSS
completeness of entries
made in the Declaration
for Admission of Foreign
Goods against the
Inward Foreign Manifest
submitted by the
shipping lines signed by
Bureau of Customs.
3.3. Checks if the None 35 minutes Document Examiner

shipment indicated in the
approved Admission
Permit is the same with
the one indicated in the
declaration; and post to
the Admission Permit
Ledger.
423
CCS-A7-TFD-07
REV01 /03-17-2020

3.4. In case of None 30 minutes SOSS/
discrepancies, notifies Document Examiner
client to make corrective
action
3.5. If case of no None 10 minutes Document Examiner
discrepancy, prepares
billing for Admission Fee
for Motor Vehicles
3.6. Signs the None 10 minutes TFCD Head/
Declaration of Admission Authorized Signatory
of Foreign Goods
3.7. Photocopies, Logs, None 10 minutes Clerk I
and segragates the
signed Declaration for
Admission of Foreign
Goods and transmit to
Billing Section of
Accounting Department
3.8. Prepares Billing None 10 minutes Billing Officer
Assessment for Port
Charges
4. Pays the Billing 4.0. Port Charges 5 minutes Cashier
Assessment Accept/Acknowledges – refers to
payment and issues existing
SBMA Official Receipt SBMA Tariff
Rate;
Admission
Fee see
below
5. Submit copy of 5.0 Accepts and
proof of payment attaches copy of proof of
(Official Receipt or payment to the
Telegraphic declaration package. In
Transfer) case of Telegraphic
transfer, inform the
Treasury Department
and request issuance of
Official Receipt. The
same will be filed in the
declaration Package.
424
CCS-A7-TFD-07
REV01 /03-17-2020

6. Receives the 6.0. Releases the signed None 5 minutes Cashier
signed Declaration and paid Declaration for
for Admission of Admission of Foreign
Foreign Goods Goods
Note: For Uncontrolled Items – system automatic approval

4 hours and
20 minutes
Motor Vehicle Admission Fee

a. Php5,000.00 per unit for used trucks, spv and buses;
b. Php10,000.00 for Industrial/Heavy Equipment
c. USD100.00 for brand new cars
d. 1% of the Invoice Value for Motorcycle
425
CCS-A7-TFD-08
REV01 /03-17-2020
7. Processing of Declaration for Admission of Foreign Goods

Discharge Other Than Subic Port
Department (TFCD) regarding Electronic Transit Admission Permit System
(ETAPS) of CONTROLLED and UNCONTROLLED GOODS

(TFCD)

1. Approved Admission Permit for controlled TFCD

goods (as necessary)
2. Bill of Lading for controlled goods (as Locator’s Authorized
necessary) Representative
3. Commercial Invoice for controlled goods (as Locator’s Authorized
4. Packing List for controlled goods (as Locator’s Authorized
5. License/Permit (as necessary) Concerned Government Agencies/
SBMA Offices
1. Uploads LOI for
Electronic Transit
Admission Permit
System (ETAPS).
2. Calls TFCD for 2.0. Receives calls from None 30 min. SSOS
approval of List of client for approval of LOI.
Importables (LOI). None 30 min. SSOS
2.1. Reviews and
approves the uploaded list
of importables if within the
CRTE's business
activities. (For controlled
goods - tag as controlled;
For uncontrolled - tag as
approved)
426
CCS-A7-TFD-08
REV01 /03-17-2020

3. CONTROLLED 3.0. Receives call from None 30 minutes SSOS/
GOODS: Calls client for approval of Document Examiner
TFCD for approval Declaration for
of Declaration for Admission of controlled
Admission of goods.
controlled goods.
3.1. On-line reviews and None 4 hours SSOS / Document
approval of Declaration for Examiner
Admission of Foreign
Goods.
3.2. For motor vehicles, None 10 minutes Document Examiner

prepares Billing
Assessment for Admission
Fee
4. Pays the Billing 4.0. Accepts/ Admission Fee 5 minutes Cashier

Assessment acknowledges payment - see schedule
and issues SBMA Official below
Receipt.
5. Submits copy of 5.0. Accepts and attached None 10 minutes Document Examiner
Official Receipt to Admission Permit / SSOS
Package
UNCONTROLLED Automatic system approval None 5 minutes

GOODS: Lodges the
Declaration for
Admission
Automatic Payment of
processing fee Php225.00
through ETAPS

a. Php 5,000.00 per unit for used trucks, spv & buses;
b. Php10,000.00 for Industrial/Heavy equipment
c. $100.00 for brand new cars
427
CCS-A7-TFD-009
REV01 /03-17-2020
8. Revalidation/Cancellation/Amendment of Declaration for

Admission of Foreign Goods
Department (TFCD) regarding the revalidation / cancellation / amendment of
Declaration for Admission of Foreign Goods

(TFCD)
1. Letter of Request for

Revalidation/Cancellation/Amendment of
ETAPS / TAFS
2. Approved Admission Permit for controlled
goods (as necessary)
3. For ETAPS, Declaration and Permit for
Admission of Foreign Goods
1. Submits letter of 1.0. Receives letter None 5 min. Clerk III
request for requesting for revalidation /
revalidation / cancellation / amendment of
cancellation / ETAPS / TAFS.
amendment
1.1. Endorses for None 1 hour TFCD Head
appropriate action / SSOS
1.2. Reviews and approves 2 hours VASP / SSOS

revalidation / cancellation /
amendment of ETAPS /
TAFS
428
CCS-A7-TFD-10
REV00 /02-01-2020
9. Manual Import Processing
Department (TFCD) regarding the Manual Processing of Declaration of
Admission for SBF Residents.

(TFCD)
Type of Transaction: G2C-Government to Citizens
Who May Avail: SBFZ Residents

1. Declaration for Admission for SBF Resident TFCD Office - Ground Floor, New
Form Seaport Building, SBFZ
2. SBMA Residency Certificate Land and Asset Management
Department
3. Residential Lease or Sublease Agreement Land and Asset Management
Department
4. Special Power of Attorney (as necessary)

1. Requests 1.0. Prepares and issues None 20 min. Document
Declaration for Billing Assessment. Examiner
Admission for SBF
Resident Form.
2. Pays the Billing 2.0. Accepts/ acknowledges P150 10 min. Cashier
Assessment. payment and issues SBMA
Official Receipt.
3. Presents proof of 3.0. Releases 5 sets of None 5 min. Document
payment. Declaration for Admission for Examiner
SBF Resident Form.
4. Submits the fully 4.0. Receives the fully and None 5 min. Clerk III
and duly duly accomplished
accomplished Declaration for Admission for
Declaration for SBF Resident Form including
Admission for SBF supporting documents.
Resident Form
including supporting
documents.
429
CCS-A7-TFD-10
REV00 /02-01-2020

4.1. Reviews completeness None 1 hour Document
and consistency of Examiner
documents.
4.2. Signs/approves the None 10 min. TFCD Head /

Declaration for Admission for Alternate Signatory
SBF Resident.
4.3. Prepares Billing None 10 min. Billing Officer
Assessment for Port
Charges, if applicable.
4.4. Prepares Billing None 10 min. Document
Assessment for Admission Examiner
Fee, if applicable.
5. Pays Billing 5.0. Accepts/acknowledges Port Charges - 5 min. Cashier
Assessment payment and issues SBMA refer to existing
Official Receipt. SBMA Tariff
Rates;
Admission Fee
- see below
6. Submits copy of 6.0. Accepts and attaches None 5 min. Clerk III
proof of payment copy of proof of payment to
(Official Receipt or the Admission Permit
Telegraphic Transfer) Package
6.1. Releases approved None 5 min. Clerk III
Declaration for Admission for
SBF Resident

a. Php 5,000.00 per unit for used trucks, spv & buses;
b. Php10,000.00 for Industrial/Heavy equipment
c. $100.00 for brand new cars
430
CCS-A7-TFD-12
REV00 /02-01-2020
10. Manual Export Processing
Department (TFCD) regarding manual export processing for SBFZ
locators/residents and port users.
(TFCD)
Type of Transaction: G2B-Government to Business; G2C-Government
to Citizen
Who May Avail: SBFZ Locators/Residents/Port Users
1. DTI Form Export Declaration TFCD Office - Ground Floor, New
2. Invoice
3. Packing List
4. Clearance/Permit from other government Concerned Government Agency
agencies, if necessary
1. Requests DTI Form 1.0. Releases DTI Form None 5 min. Document
Export Declaration Export Declaration Examiner
2. Submits the fully 1.1. Receives the None 1 hour Clerk III /
accomplished form accomplished Export Household
with complete and Declaration Form including Attendant
correct documentary all the documentary
requirements requirements. Otherwise, the
application will not be
received and the client will be
advised to complete the
necessary requirements.
1.2. Evaluates the None 1 hour Document

authenticity and consistency Examiner
of submitted documentary
requirements.
1.3. Recommends approval None 10 min. SSOS
1.4. Approves Export None 10 min. TFCD Head /

Declaration Alternate
Signatory
431
CCS-A7-TFD-12
REV00 /02-01-2020

1.5. Prepares Billing None 10 min. Billing Officer
Assessment for Port Charges
Document
For TEDFA, Prepares Billing Examiner
Assessment for Transfer Fee
3. Pays the Billing 3.0. Accepts/acknowledges Port Charges - 5 min. Cashier
Assessment payment and issues SBMA refer to existing
Official Receipt. SBMA Tariff
Rates; For
TEDFA:
equivalent to
Admission Fee
4. Submits copy of 4.0. Accepts and attached to None 10 min. Document
proof of payment Approved Export Declaration; Examiner
(Official Receipt or assigns and logs SBMA
Telegraphic Transfer) Clearance Number
5. Requests the 5.0. Releases the approved None 10 min. Document
release of approved Export Declaration with Examiner
Export Declaration assigned SBMA Clearance
Number and encodes the
approved Export Declaration
to TFCD database.
432
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE

days
VISA OFFICE
External Services
CITIZEN’S CHARTER
2019 (1st Edition)
433
CCS-A15-VIO-01
REV01 /06-01-2020

Issuance of SpecialFEES
ACTION Subic-Clark Visa EndorsementPERSON
TO BE PROCESSING
PAID TIME
Certificate for Foreign National in Subic RESPONSIBLE
(On-line Application)
This process defines the responsibility of the Visa Processing Office and covers
the procedure from the evaluation, preparation, processing, review and approval
until the issuance of the Special Subic-Clark Visa Endorsement Certificate.
Office or Department: Visa Processing Office

4. Proceed to the
Administrator to
receive CoR/CRTE Who May Avail: Foreign Nationals who are gainfully employed in a
registered company/enterprise in Subic Bay
TOTAL PROCESSING TIME Freeport Zone 3working
and theirdays
dependent spouse and
children
A. Issuance of Special Subic-Clark Working Visa Rm. 203, 2-F Visa

Endorsement Certificate New and Renewal Processing Office,
(SSWV) Regulatory Bldg./website
(mysubicbay.com.ph)
1. Duly accomplished application form with recent To be provided by the
2X2” colored picture visa applicant
2. Notarized affidavit of support/guarantee
executed/signed by the President/Vice President.
For other positions as signatory, just attach a board
resolution/authorization to sign. Also, if the signatory
is a foreign national, kindly provide his/her
working/investor’s visa
3. Photocopy of bio-page of passport not less than
six (6) months validity with the latest arrival visa and
updated visa which is valid until the date of
commencement of employment contract or
appointment
4. For elective positions – Notarized Secretary’s
Certificate/Board Resolution
For non-elective positions – Notarized Employment
Contract or Consultancy Agreement executed/
CITIZEN’S CHARTER
signed by the President/Vice President.
2019 st Edition)
resolution/authorization to sign. Also,(1if the signatory
is a foreign national, kindly provide his/her valid
434
CCS-A15-VIO-01
REV01 /06-01-2020
PERSON
5. Original and photocopy of Alien Employment To be Provided by the
Permit (AEP) or Certificate of Exclusion issued by visa applicant
the Department of Labor and Employment (DOLE),
including a copy of Provisional Work Permit (PWP) if
the employment contract or appointment had
already commenced
4. Proceed to the 6. Photocopy of valid SBF Certificate of Registration
Office of the and Tax Exemption (CRTE) or Certificate of
Chairman and Registration (CR)
Administrator to
receive CoR/CRTE 7. Photocopy/Original Medical (Hepatitis, HIV, X-
Ray) and Psychological Clearance or Medical and
Psychological
Certification
TIME from the Doctor 3working days
B. Issuance of Special Subic-Clark Investor’s Rm. 203, 2-F Visa

Visa Endorsement Certificate (SSIV) Processing Office,
Regulatory Bldg./website
(mysubicbay.com.ph)
2. Photocopy of bio-page of passport not less than
six (6) months validity with the latest arrival visa and
updated visa which is valid until the date of
commencement of employment contract or
appointment
3. Certificate of inward remittance from the Manager
of the applicant’s bank in the Philippines indicating
that the foreign currency was converted to peso
currency, rate of exchange and the date it was
converted (should the applicant decide to seek
assistance from the Bangko Sentral ng Pilipinas for
the repatriation of his investment), otherwise,
conversion to peso currency is not required
4. Notarized written and sworn declaration that the
investment shall be within the zone, executed/signed
by the President/Vice President.
For other positions as signatory, just attached a
CITIZEN’S CHARTER
board resolution/authorization to sign. Also, if the
signatory is a foreign national, kindly provide
2019
his/her valid working/investor’s visa (1st Edition)
435
CCS-A15-VIO-01
REV01 /06-01-2020
PERSON
5. Notarized Certification of allocation executed/ To be Provided by the
signed by the President/Vice President/Chairman of visa applicant
the SBF enterprise that it has allocated
US$250,000.00 or its equivalent in other foreign
currency to a foreign national assigned to render
service to the said investor within the zone. For
other positions as signatory, just attach a board
4. Proceed to the
Office of the
Chairman and
Administrator to
receive CoR/CRTE 6. . Original and photocopy of Alien Employment
Permit (AEP) or Certificate of Exclusion issued by
the Department of Labor and Employment (DOLE)
7. Photocopy of valid SBF Certificate of Registration

and Tax Exemption (CRTE) or Certificate of
Registration (CR)
8. Photocopy/Original Medical (Hepatitis, HIV, X-

Ray) and Psychological Clearance or Medical and
Psychological Certification from the Doctor
C. Issuance of Special Subic-Clark Dependent’s Rm. 203, 2-F Visa

Visa Endorsement Certificate (SSDV) Processing Office,
(Working New and Renewal and Investor’s) Regulatory Bldg./website
(mysubicbay.com.ph)
2. Notarized affidavit of support /guarantee

executed/signed by the principal sponsor
3. . Photocopy of bio-page of passport not less than

six (6) months validity with the latest arrival visa
and updated visa
4. Household Register/Birth/Marriage Certificates of

CITIZEN’S CHARTER
dependents and/or spouse duly authenticated,
apostille and/or attestation from the country of
2019 (1st Edition)
origin. NOT REQUIRED IF RENEWAL
436
CCS-A15-VIO-01
REV01 /06-01-2020
PERSON
5. Photocopy/Original Medical (Hepatitis, HIV, X- To be provided by the
Ray) and Psychological Clearance or Medical and visa applicant
Psychological Certification from the Doctor.
Psychological examination is not required for
dependent child below 18 years old. NOT
REQUIRED IF RENEWAL
4. Proceed to the 6. Photocopy of sponsor’s SSCV endorsement
Office of the certificate and SSCV sticker, if any
Chairman and
Administrator to FEES TO BE PROCESSING PERSON
receive CoR/CRTE PAID TIME RESPONSIBLE
1. Submission of 1.0. Acknowledges None 30 minutes Visa Personnel
scanned copies (inTOTAL
PDF or Microsoft
receipt Subic Bay Metropolitan Authority
of applicationTIME
PROCESSING
form with attached
3working days
Word format) of documentary

duly accomplished requirements
application forms
including
1.1. Evaluates the None 9 hours Visa Personnel
documentary
completeness of
requirements thru
documents then log,
email at
assign control number
visaprocessing@sb
and prepare Special
ma.com
Subic-Clark Visa
Endorsement Certificate.
Note:
Incomplete/discrepancies
of requirements shall
inform the client for
completion or correction.
1.2. Reviews accuracy None 3 hours Officer-In Charge,

and legality of Visa Office
information indicated in
the Special Subic-Clark
Visa Endorsement
Certificate, put initials
and submit to the Office
of OIC Head for
Regulatory Group for CITIZEN’S CHARTER
Final Approval 2019 (1st Edition)
437
CCS-A15-VIO-01
REV00 /02-01-2020

1.3. Approves Special None 3 hours OIC Head,
Subic-Clark Visa Regulatory Group
Endorsement Certificate
2. Receipt of 2.0. Sets appointment None Visa Personnel

Appointment schedule for the
4. Proceed to the
schedule and Billing submission of original
Office of the
Assessment documents through email
Chairman and
through email for and issues billing
Administrator
payment at theto assessment for payment
receive CoR/CRTE
SBMA Treasury to SBMA Cashier
Cashier
days
3. Payment of Fees 3.0. Accept Payment and 5 minutes Assigned Cashier,
at the SBMA issue Official Receipt Treasury
Cashier, Treasury Department
Department
SSCWV New USD100.00
SSCWV Renewal USD50.00
SSCIV USD50.00
SSCDV Investors USD50.00
SSCDV Working New USD75.00
SSCDC Working Renewal USD50.00
4. Submit original 4.0. Receives original None 2 hours and Visa Personnel
copies of copies of documents and 30 minutes
documents with the proof of payment
original passport
and present original
receipt of payment
5. Receipt of 5.0. Issues Special None 1 hour Visa Personnel

Special Subic-Clark Subic-Clark Visa
Visa Endorsement Endorsement Certificate
Certificate for together with the Visa
notary together with
the Visa Sticker for
Sticker for
CITIZEN’S CHARTER
implementation at the
implementation at Bureau of Immigration 2019 (1st Edition)
the Bureau of (please see note below)
Immigration
438
CCS-A15-VIO-01
REV00 /02-01-2020

Note: Upon approval by
the Bureau of
Immigration, the Visa
Personnel will seal the
implemented and
approved Special Subic-
4. Proceed to the Clark Visa Sticker pasted
Office of the on the passport and
Chairman and secure a photocopy of
Administrator to the same together with
receive CoR/CRTE the implemented and
approved Special Subic-
Clark Visa Endorsement
Certificate and Bureau of
3working Authority
days
Immigration Order.
CITIZEN’S CHARTER
2019 (1st Edition)
439
CCS-A15-VIO-02
REV01 /06-01-2020

Issuance of Visa Exempt
ACTION Certificate
until the issuance of the Visa Exempt Certificate.
Office or Department: Visa Processing Office

Office of the
Administrator to
receive CoR/CRTE Who May Avail: Foreign Nationals who possessed/holder of other
kinds of Philippine Visa and is gainfully employed in
TOTAL PROCESSING TIME a registered company/enterprise
3working days in Subic Bay
Freeport Zone
1. Duly accomplished application form with recent Rm. 203, 2-F Visa
2X2” colored picture Processing Office,
(mysubicbay.com.ph)
2. Photocopy of bio-page of passport not less than To be provided by the
six (6) month validity with the stamped visa visa holder/company/
locator’s representative
3. Photocopy of biometric Alien Certificate of
Registration Card (ACR)
4. For elective positions – Notarized Secretary’s

Certificate/Board Resolution
For non-elective positions – Notarized Employment
Contract or Consultancy Agreement executed/
signed by the President/Vice President.
5. Photocopy of valid SBF Certificate of Registration To be provided by the
and Tax Exemption (CRTE) or Certificate of visa holder/company/
Registration (CR) locator’s representative
secured from SBMA
CITIZEN’S CHARTER Business and
Investment Group
2019 (1st Edition)
440
CCS-A15-VIO-02
REV01 /06-01-2020

1. Submission of 1.0. Acknowledges None 30 minutes Assigned Visa
scanned copies (in receipt of application Personnel
PDF or Microsoft form with attached
Word format) of documentary
duly accomplished requirements
application forms
4. Proceed to the
including
1.1. Evaluates the None 9 hours Assigned Visa
Office of the
documentary
completeness of Personnel
Chairman
requirementsandthru
documents then log,
Administrator
email at to
receive CoR/CRTE
visaprocessing@sb
and prepare Visa Exempt
ma.com
Certificate.
days
Note:
1.2. Reviews accuracy None 3 hours Officer-In-Charge,

the Visa Exempt
Certificate, put initials
and submit to the Office
of OIC Head for
Regulatory Group for
Final Approval
1.3. Approves Visa None 3 hours Officer-In-Charge,

Exempt Certificate Regulatory Group
2. Receipt of 2.0. Sets appointment None 5 hours Assigned Visa

Appointment schedule for the Personnel
through email for and issues billing
payment at the assessment for payment
SBMA Treasury to SBMA Cashier CITIZEN’S CHARTER
Cashier
2019 (1st Edition)
441
CCS-A15-VIO-02
REV01 /06-01-2020

3. Payment of Fees 3.0. Accept Payment and 5 hours Assigned Cahier,
Cashier, Treasury Visa Exempt Certificate USD5.00 Department
Department
4. Submit original 4.0. Receives original None 2 hours and Assigned Visa
4. Proceed to the
copies of copies of documents and 30 minutes Personnel
Office of the
documents with the proof of payment
Chairman and
original passport
Administrator to
receive CoR/CRTE
receipt of payment
5. Receipt of Visa
5.0. Issues Visa Exempt
None
3working Authority
1 hour
days
Assigned Visa
Exempt Certificate Certificate for processing Personnel
of Endorsement of
Identification (ID) gate
pass at the SBMA Labor
Department and
Application of ID gate
pass at the Office
Services Department
CITIZEN’S CHARTER
2019 (1st Edition)
442
CCS-A15-VIO-03
REV01 /06-01-2020

Issuance of Endorsement
ACTION
FEES TOfor
BERevocation/Cancellation/
PROCESSING PERSON
Downgrading of Special Subic-Clark Visa (Online Application)
until the issuance of the endorsement for revocation/cancellation/downgrading of
Special Subic-Clark Visa.
4. Proceed to the Office or Department: Visa Processing Office

Office of the
receive CoR/CRTE
Who May Avail: Special Subic-Clark Working Visa (New & Renewal),
TOTAL PROCESSING TIME Special Subic-Clark Investor’s
3working daysVisa, Special Subic-
Clark Dependent’s Visa (New & Renewal) holders
1. Letter Request addressed to the OIC Head for Rm. 203, 2-F Visa
Regulatory Group (3 copies) Processing Office,
(mysubicbay.com.ph)
2. Copy of picture page and all stamped pages of To be provided by the
passport including the SSCV Sticker (3 copies) visa applicant
3. Copy of Notarized and Implemented Special
Subic-Clark Visa Endorsement Certificate (3 copies)
4. Copy of Bureau of Immigration Order (3 copies)

1. Submission of 1.0. Acknowledges None 30 minutes Assigned Visa
scanned copies (in receipt request letter with Personnel
PDF or Microsoft attached documentary
Word format) of requirements
duly accomplished
application forms
including
documentary
requirements thru
email at CITIZEN’S CHARTER
visaprocessing@sb 2019 (1st Edition)
ma.com
443
CCS-A15-VIO-03
REV01 /06-01-2020

1.1. Evaluates the None 9 hours Assigned Visa
completeness of Personnel
documents then log,
and prepare
Endorsement for
4. Proceed to the revocation/cancellation/
Office of the downgrading of Special
Chairman and Subic-Clark Visa
Administrator to addressed to the Bureau
receive CoR/CRTE of Immigration
Note:
3working Authority
days
1.2. Reviews accuracy None 3 hours Officer-In-Charge,

the Endorsement for
revocation/cancellation/
downgrading of Special
Subic-Clark Visa, put
initials and submit to the
Office of OIC Head for
Regulatory Group for
Final Approval
1.3. Approves None 3 hours Officer-In-Charge,

Endorsement for Regulatory Group
revocation/cancellation/
downgrading of Special
Subic-Clark Visa
2. Receipt of 2.0. Sets appointment None 5 hours Assigned Visa

Appointment schedule for the Personnel
through email for and issues billing CITIZEN’S CHARTER
payment at the assessment for payment
SBMA Treasury to SBMA Cashier 2019 (1st Edition)
Cashier
444
CCS-A15-VIO-03
REV01 /06-01-2020

3. Payment of Fees 3.0. Accept Payment and 5 minutes Assigned Cahier,
Cashier, Treasury Department
Regular downgrading USD5.00
Department
Late renewal USD100.00
Failure to downgrade USD50.00
4. Proceed to the
(expired)
Office of the
Chairman and Cancellation USD50.00
Administrator to
receive CoR/CRTE
4. Submit original 4.0. Receives original None 2 hours and Assigned Visa
copies of copies of documents and 30 minutes Personnel
documents with the TOTAL Subic Bay Metropolitan Authority
proofPROCESSING
of payment TIME 3working days
original passport
receipt of payment
5. Receipt of 5.0. Issues Endorsement None 1 hour Assigned Visa

Endorsement for for revocation/ Personnel
revocation/cancellat cancellation/downgrading
ion/ downgrading of of Special Subic-Clark
Special Subic-Clark Visa
Visa for payment at
the Bureau of
Immigration
CITIZEN’S CHARTER
2019 (1st Edition)
445
CLIENT STEPS VI. FEEDBACK
AGENCY ACTION ANDPROCESSING
FEES TO BE COMPLAINTS PERSON
FEEDBACK AND REDRESS PROCEDURE
Are you happy with our In Subic Bay Metropolitan Authority, we do

service? everything we can to give our clients the best
possible service. If you are happy with the
way we serve you, we would appreciate
4. Proceed to the hearing from you. This will not only inspire us
Office of the to do even better but will also serve as a
Chairman and basis for commending our employees who do
Administrator to well.
receive CoR/CRTE
However, If you are not satisfied with any
aspect of 3working
our service, please let us know your
TOTAL PROCESSING TIME days
concern to allow us the opportunity to
address it properly.
To help us improve our service, • Visit us
you may:  Drop by the concerned Department/Office
and speak to its head/representative
 Total Quality Management (TQM) Office
(Rm. G06, Ground Floor, Seaport
Building, Subic Bay Freeport Zone)
 SBMA Website: www.mysubicbay.com.ph
• Write to us
 Fill out our Customer Feedback/
Complaint Form, a sample of which is
provided in all respective
departments/offices and front liners, and
drop accomplished feedback/ complaint
in each designated Customer Feedback
box or submit it directly to Total Quality
Management Office who is responsible
for the collection, treatment and reporting
of customer feedback/complaint.
 Send us an email at tqm@sbma.com.
• Call us (our Front line Services)

Airport 252-3131
CITIZEN’S CHARTER
Department
st Edition)
2019 (1Accreditation 252-4088
Office
446
• All customer complaints will be treated with

confidentiality.
• All documented customer complaints or

customer support will be treated fairly and
4. Proceed to the quickly, especially if the customer gives
Office of the his/her utmost cooperation in discussing
Chairman and his/her concern and/or the solution to a
Administrator to given situation.
receive CoR/CRTE
Our Feedback and Redress Procedure aims
to resolve all complaints as expeditiously as
TOTAL PROCESSING TIME possible 3working days
and, at the same time, give due
process to all those concerned. It is based on
the pertinent provisions of R.A. 6713 (Code of
Conduct and Ethical Standards for Public
Officials and Employees), R.A. 11032 (Ease
of Doing Business and Efficient Delivery of
Government Services) and ISO 9001:2015
(International Standard for Quality
Management System).
CITIZEN’S CHARTER
2019 (1st Edition)
447
CLIENT STEPS AGENCY ACTION VII.
FEESLIST OF OFFICES
Contact
Department/Office Address
Information
1. Accreditation Office 2/F, SBMA Regulatory Building, (047) 252-4088

Labitan Street, Subic Bay
4. Proceed to the Freeport Zone
Office of the
Chairman and
2. Airport Department Passenger Terminal Building (047) 252-3131/
Administrator to
receive CoR/CRTE 8015, Argonaut Highway, Subic 4360/9361/9362
Bay Freeport Zone

3. Building Permit and 2/F, SBMA Regulatory Building, (047) 252-4574/
Safety Department Labitan Street, Subic Bay 4535
Freeport Zone
4. Business and Investment Departments

3.1. Business and Rm. 104, Bldg. 225, Dewey (047) 252-4632/
Investment Avenue, Central Business 4634/4635
Department for District, Subic Bay Freeport
Manufacturing and Zone
Maritime
Leisure Zone
Logistics Zone
3.4. Business and 1/F, Bldg.662, Taft Street, (047) 252-4215/

Investment Central Business District, Subic 4995
Department for Bay Freeport Zone
Information and CITIZEN’S CHARTER
Communications
Technology 2019 (1st Edition)
448
3.5. Business and Rm. 111,TO
FEES Bldg.
BE225,PROCESSING
Dewey (047) 252-4515/
PERSON
Investment for Avenue, Central Business 4397/4753
General Business District, Subic Bay Freeport
and Investment Zone
5. Ecology Center G/F, SBMA Regulatory Building, (047) 252-4656/

Labitan Street, Subic Bay 4059
Freeport Zone
4. Proceed to the
Office of the 6. Fire Department Bldg. 71, Sampson Road, (047) 252-4830/
Chairman and Central Business District, Subic 4657/4224
Administrator to Bay Freeport Zone
receive CoR/CRTE
7. Intelligence and 2/F Bldg. 657, Burgos Street, (047) 252-4506/
PROCESSING
Investigation Office TIMESubic Bay Freeport3working
Zone days 4509
8. Labor Department Rm. 116, Bldg. 255, Barryman (047) 252-4494/

Road, Central Business District, 4254
9. Land and Asset Bldg. 332, Burgos Street, Subic (047) 252-4479/
Development Bay Freeport Zone 4147/4148
Department
10. Law Enforcement 1/F Bldg. 657, Burgos Street, (047) 252-4550/
Department Subic Bay Freeport Zone 4650
11. Maintenance and Bldg. 275, Aguinaldo Street, (047) 252-4802/

Transportation Subic Bay Freeport Zone 4805
Department
12. Media Production Rm. 105-B, Bldg. 255, Barryman (047) 252-4014
Department Road, Central Business District,
13. Motor Vehicle G/F, SBMA Regulatory Building, (047) 252-4249/

Registration Office Labitan Street, Subic Bay 4315/4663
Freeport Zone
14. Office Services CITIZEN’S

Bldg. 494, back CHARTER
Subic Gym, (047) 252-4790
Department Subic
2019Bay Freeport Zone
(1st Edition)
449
15. Planning and 2/F, Bldg.662,
FEES TO BE Taft PROCESSING
Street, (047) 252-4077/
PERSON
Development Office CentralPAID
Business District, Subic 4053
TIME RESPONSIBLE
Bay Freeport Zone
16. Public Health and Bldg. 280, Dewey Avenue, (047) 252-4106/
Safety Department Central Business District, Subic 4169/4880
Bay Freeport Zone
4. Proceed to the 17. Seaport 2/F, Seaport Administration (047) 252-4225/

Office of the Department Building, Corner Waterfront and 4541
Chairman and Sampson Roads, Subic Bay
Administrator to
Freeport Zone
receive CoR/CRTE
18. Tourism 2/F, Subic Bay Exhibition and (047) 252-4655/

DepartmentSubic Bay Metropolitan Authority
Convention Center, Efficiency 4049/4242
Road, Subic Bay Gateway Park,
19. Trade Facilitation G/F, Seaport Administration (047) 252-4361/

and Compliance Building, Corner Waterfront and 4277/4295
Department Sampson Roads, Subic Bay
Freeport Zone
20. Visa Processing 2/F, SBMA Regulatory Building, (047) 252-4257

Office Labitan Street, Subic Bay
Freeport Zone
OFFICE HEADS
1. Office of the 2/F, Bldg. 229, Waterfront Road, (047) 252-4381/
Chairman and Central Business District, Subic 4382
Administrator Bay Freeport Zone
2. Office of the Senior Bldg. 225, Dewey Avenue, (047) 252-4351/

Deputy Administrator Central Business District, Subic 4365/4440
for Business and Bay Freeport Zone
Investment
3. Office of the Deputy One-Stop Shop Business (047) 252-4556/
Administrator for Processing Center, Regulatory 4581/4767
Business and Building, Labitan Street, Subic
Investment CITIZEN’S CHARTER
Bay Freeport Zone
2019 (1st Edition)
450
4. Office of the Senior 2/F, Rm. TO
FEES 203,BE
Seaport
PROCESSING (047) 252-4241
PERSON
Administrator for Administration
PAID Building,TIME
Corner RESPONSIBLE
Operations Waterfront and Sampson Roads,
5. Office of the Deputy 1/F, Seaport Administration (047) 252-4926/

Administrator for Building, Corner Waterfront and 4080
Port Operations Sampson Roads, Subic Bay
4. Proceed to the Freeport Zone
Office of the
Chairman and 6. Office of the Senior 2/F, SBMA Regulatory Building, (047) 252-4426
Administrator to Administrator for Labitan Street, Subic Bay
receive CoR/CRTE Regulatory Group Freeport Zone
7. Office of the Deputy 2/F Rm. 229, Bldg. 255, (047) 252-4834/
Administrator for
3working days
Barryman Road, Central 4610
Public Works and Business District, Subic Bay
Technical Services Freeport Zone
8. Office of the Deputy 2/F, Rm. 111, Bldg. 229, (047) 252-4356
Administrator for Waterfront Road, Central
Legal Affairs Business District, Subic Bay
Freeport Zone
9. Office of the Deputy Bldg. 280, Dewey Avenue, (047) 252-4161/

Administrator for Central Business District, Subic 4208
Public Health Bay Freeport Zone
10. Office of the Senior G/F, Bldg. 229, Waterfront Road, (047) 252-4885
Deputy Central Business District, Subic
Administrator for Bay Freeport Zone
Support Services
11. Office of the 2/F, Bldg. 229, Waterfront Road, (047) 252-4308/
Deputy Central Business District, Subic 4130
Administrator for Bay Freeport Zone
Administration
CITIZEN’S CHARTER
2019 (1st Edition)
451
AGENCY ACTION CONTACT INFORMATION
CLIENT STEPS
Office Address Contact Information
1. Anti- Red Ground Floor HPGV (02) 8478-5091 | 8478-5093 | 8478-

Tape Building (Formerly 5099
Authority Accelerando), 395 info@arta.gov.ph
Senator Gil J. Puyat complaints@arta.gov.ph
4. Proceed to the Avenue, 1200
Office of the Makati City,
Chairman and Philippines
Administrator to
receive CoR/CRTE 2. Contact Center Public Assistance SMS: 0908-8816565
Ng Bayan - and Information PLTDT Lindline: 1-6565
TOTAL
Civil Subic Bay Metropolitan Authority
PROCESSING
Service TIME
Office 3working
Email: days
email@contactcenterngbayan.gov.ph
Commission Civil Service Web: contactcenterngbayan.gov.ph
Commission
CSC Building, IBP
Road
Constitution Hills,
Quezon City 1126
3. Presidential PCC official address Email: pcc@malacanang.gov.ph

Complaint at Bahay Ugnayan, Telephone Nos: +63(2)-8736-8645/
Center – J.P. Laurel Street 8736-8603/ 8736-8629/ 8736-8621
Office of the Malacañang, Manila Telefax No. +63(2)-87368621
President
CITIZEN’S CHARTER
2019 (1st Edition)
452

SBMA Citizen Charter Manual 3rd Edition 2021

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SBMA Citizen Charter Manual 3rd Edition 2021

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SUBIC BAY METROPOLITAN AUTHORITY

Prepared by: Reviewed by: Approved by:

Service Quality Process Owner/Division Head of Office/Manager

Prepared by: Reviewed by: Approved by:

Service Quality Process Owner/Division Head of Office/Manager

• To develop the Subic Special Economic Zone into a self-sustaining,

• To coordinate with the National Government in the defense of the zone

We are dedicated to enhancing the quality of our own operations in order

Everything we do is directed toward the achievement of service excellence

2019 (1st Edition)

2019 (1st Edition)

Subic Bay Metropolitan

Subic Bay Metropolitan

Office or Department: Accreditation Office

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

A. New/Renewal Application of Accreditation Permit

1.Application form for Accreditation Accreditation Office-

2.Mayor’s Permit/Business Registration To be secured at

Subic Bay Metropolitan

4. License Permit or other issuance To be secured from

FEES TO BE PROCESSING PERSON

Subic Bay Metropolitan

3. Proceed to 3.0. Accept payment and USD200 30 minutes Cashier, SBMA

4.Submit photo 4.0. Receipt of photocopy None 30 minutes Accreditation

4.1. Prepares Certificate None 3 hours Accreditation

FEES TO BE PROCESSING PERSON

5. Received Deed 5.0. Issuance of None 1 hour Accreditation

TOTAL PROCESSING TIME 3 working days

2. Issuance of Provisional Accreditation

Office or Department: Accreditation Office

A. Application for Provisional Accreditation

2.Mayor’s Permit/Business Registration To be secured at

1.1. Logs and reviews None 2 hours Accreditation

2. Received Billing 2.0. Preparation and None 30 minutes Accreditation

3. Proceed to 3.0. Accept payment and USD200 30 minutes Cashier, SBMA

4.Submit photo 4.0. Receipt of None 30 minutes Accreditation

FEES TO BE PROCESSING PERSON

4.3. Endorse complete None 1 day OIC, Regulatory

5. Received copy of 5.0. Issuance of None 1 hour Accreditation

TOTAL PROCESSING TIME 3 working days

4. Proceed to the Office or Department: Accreditation Office

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

A. New/Renewal Application of Accreditation Permit

1. Application form for Accreditation Accreditation Office-

2. Mayor’s Permit/Business Registration To be secured at

2019 (1st Edition) Development Authority

Subic Bay Metropolitan

4. License Permit or other issuance To be secured from

Environmental Clearance for Accreditation – Ecology Center- G/F,

Accreditation Evaluation Clearance-(renewal) Labor Department-

2. Receive Billing 3.0. Preparation and issuance None 1 hour Accreditation

3. Payment of 3.0. Accept online payment USD200 1 Day Cashier, SBMA

Account Name: SUBIC BAY

CLIENT FEES FEES

* All Schedule of Receipts are

4.1. Prepares Certificate of None 3 hours Accreditation

4.2. Endorse complete None 1 day Officer-In-

4.3. Endorse complete None 1 day Officer-In-Charge,

CLIENT FEES FEES

Subic Bay Metropolitan

CLIENT STEPS 1. AGENCY

1. SBIA Application Form Airport Department

FEES TO BE PROCESSING PERSON

FEES TO BE PROCESSING PERSON